Customer service specialist jobs in New Mexico

- 835 jobs

Customer Service Representative (Nights)
MCI Careers 3.7
Customer service specialist job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications 18 years or older with a high school diploma or equivalent Excellent verbal and written communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Strong problem-solving, conflict resolution, and troubleshooting skills Reliable, punctual, and motivated with a strong work ethic Ability to multi-task, stay organized, and self-manage Customer-first mindset: empathetic, patient, and responsive Positive attitude and a team-player spirit Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles Prior experience with contact centers or government-related accounts COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................: The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$25k-33k yearly est. 4d ago
Customer Enrollment Associate
Polar 4.3
Customer service specialist job in Albuquerque, NM
Polar Inc. is a leading provider of AT&T products and services, specializing in sales, customer experience and account management. We are rapidly expanding our customer acquisition in the local area, providing tailor-made solutions to AT&T's new and existing customers. We are looking to add valuable, enthusiastic individuals with a strong aptitude for sales to join our team as a Customer Enrollment Associate. We are looking for a customer-first individual to join our team as a Customer Enrollment Associate. In this role, you'll be the primary point of contact, helping customers stay connected with the latest technology while providing unmatched service and enrollment support. In this full-time position, we are fully committed to helping you find success by providing hands-on product knowledge and sales training to ensure you can tackle any customer needs or acquisitions as a Customer Enrollment Associate. *Customer Enrollment Associate Responsibilities:* * Engage with residential customers to identify their needs and provide tailored AT&T product and service recommendations during the sales consultation * Provide caring, courteous, trustworthy, and professional service to AT&T customers directly * Confidently troubleshoot and resolve customer service issues while demonstrating empathy and attention to detail * Process customers' sales orders on new internet and wireless services * Track all sales orders from start to finish to create a seamless customer experience * Proactively stay informed on the newest devices, service offerings, and sales promotions to provide accurate and relevant information to better serve the customers' needs *Customer Enrollment Associate Qualifications:* * Customer service or sales experience (preferred) * Confident in guiding customers toward the best solutions while naturally upselling products that enhance their experience * Experienced in building trust with customers and delivering high-quality service that exceeds expectations * Technically adept with hands-on experience using smartphones, tablets, and point-of-sale systems This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
$42k-62k yearly 3d ago
Customer Service Representative
MCI Careers 3.7
Customer service specialist job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping others and delivering outstanding service? We're looking for a Customer Service Representative who is empathetic, solution-oriented, and ready to thrive in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: Engage with customers via inbound and outbound calls, providing friendly and professional support. Actively listen to customer concerns and deliver effective, timely resolutions. Use internal systems to manage accounts, process claims, and retrieve information. Identify opportunities to upsell or upgrade products and services. Clearly explain products, services, and processes to customers. Escalate complex issues to the appropriate team when needed. Strive for first-call resolution through strong problem-solving skills. Stay current with training, meetings, and process updates. Maintain excellent attendance and punctuality. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be 18 years or older. High school diploma or equivalent. Strong written and verbal communication skills. Ability to type at least 20 WPM. Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Familiarity with Windows operating systems. Dependable and punctual with a strong work ethic. Skilled in troubleshooting, conflict resolution, and follow-up. A customer-first mindset: empathetic, patient, and responsive. Ability to multitask, stay organized, and manage time independently. A team player with a positive attitude and strong interpersonal skills. Comfortable working in a dynamic, fast-changing environment. COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................: The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$25k-33k yearly est. 4d ago
Critical Care Tech ICU / Part-time
Christus Health 4.6
Customer service specialist job in Glorieta, NM
Ensure all your application information is up to date and in order before applying for this opportunity. The Critical Care Technician (CCT) is responsible for competent care of patients in the medical setting, and reacts quickly and effectively to critical and emergency situations. Competent in essential functions as listed below. The CCT communicates with interdisciplinary team about duties, responsibilities, and findings. The CCT organizes care in a manner that contributes to the overall quality of the team; and performs other job duties as assigned, within their scope of practice. The CCT is a vital part of the team that acts as a mentor and preceptor to new staff. Requirements EDUCATION: High School diploma or equivalent plus trade or vocational school training in medical/ surgical patient care. CERTIFICATION/LICENSES: 1. Current BLS issued through American Heart Association is required. 2. Completion of an Emergency Medical Technician (EMT) program with one (1) year experience as an EMT B/I/P; or 3. A Nursing Student who has recently completed a minimum of two (2) clinical rotations as a part of an accredited nursing school program for registered nurse; or 4. Successful completion of the in-house advanced certified nursing assistant training program with one (1) year experience as an Advanced Certified Nursing Assistant (ACNA). CRITICAL CARE EXPANDED DUTIES TRAINING: Peripheral intravenous access and removal Disaster preparedness and use of PAPR gov training course IS 100 and other FEMA courses as requested and/or required Recording of I & O's Foley Catheter insertion and removal Nasogastric tube insertion and removal Foley Catheter insertion and removal Cardiac Telemetry/EKG rhythm interpretation Suture/Staple removal Training will be provided by the Clinical Educator and Medical staff during the orientation period. SKILLS: The CCT must have critical thinking skills and the ability to prioritize quickly. In addition to performing all essential functions as listed below, the CCT will: Demonstrate efficient response to critical care and emergent medical situations, using BLS and first aid training. Demonstrate the ability to operate and maintain emergency medical devices and critical care equipment. Possess excellent communication and electronic documentation skills, with an ability to read and interpret technical reports, charts, and ECG monitoring. Demonstrate the ability to handle a high level of stress and to maintain composure under a variety of adverse conditions. NATURE OF SUPERVISION: -Responsible to: Reports directly to the Critical Care Director, Clinical Manager or designee of area assigned, for essential job duties and day-to-day responsibilities. ENVIRONMENT: - Bloodborne pathogens - B Works irregular hours. Multiple simultaneous activities around patient care. Exposure to x-rays and infectious diseases such as hepatitis-B and AIDS. In addition, may be subject to varying unpredictable situations such as violence from mentally unstable patients. PHYSICAL REQUIREMENTS: Must demonstrate appropriate body mechanics for prolonged, extensive or considerable standing/walking, kneeling, bending, and lifting, secondary to emergent/urgent situations. Frequently lifts, positions, pushes and/or transfers patients or equipment as per policy and procedure. Hearing and visual acuity must be within normal limits or with appropriate prescribed medical devices. Manual dexterity and fine motor coordination required. xevrcyc The work is not only physically strenuous but can be stressful, sometimes involving life-or-death situations and suffering patients.
$23k-28k yearly est. 2d ago
Commercial Services Specialist
Unirac 4.1
Customer service specialist job in Albuquerque, NM
Unirac is North America's leading manufacturer of solar PV mounting systems, roof attachments, roof flashings, and accessories. For over two decades, we have delivered the best solar PV racking products and services because we know it's not just about building your solar projects quickly, it's about doing it right. With over 1,500,000 installations, partnering with Unirac leverages experience that makes a difference. Unirac offers the most comprehensive solar racking products and services in the industry. We have everything our customers and partners need for their project and the services and support to help make it happen. We strive for a great customer experience and are passionate about our customers' success. We transform their businesses through product innovation, enabling technologies, and an exceptional experience. We may manufacture solar racking, but our true focus is on creating the best customer experience for our partners. With Unirac, you get responsive customer support, an array of innovative solar solutions, and services that will help keep you ahead in a constantly evolving industry. Unirac enables its customers to power the world with clean, abundant energy by creating dependable, innovative mounting solutions. Our people are our biggest asset. We recruit the brightest and most creative minds, who aren't afraid to think big or challenge the status quo. They know that their opinion counts, and they make things happen. As a company, we aspire to: Create enthusiastic customers by providing ease of installation, responsive services, and competitive value based on decades of trusted experience. Cultivate a high-performing, ethical culture centered around an entrepreneurial spirit and challenging work. Deliver positive value for our shareholders through excellence in innovation, industry collaboration, and execution. Job Summary: The Commercial Services Specialist (CSS) is responsible for the pre-sale services as a member of the Commercial Services department. The duties of this role are a combination of CRM use, estimating, design review, system design, and customer product consultation. The CSS is primarily responsible for reviewing, summarizing, and responding to multiple requests for information and requests for pricing per day. A successful CSS coordinates with engineering services, applications, project management, logistics, outside sales and operations teams daily to ensure high-quality customer response. Must be comfortable with daily customer engagement. Duties and Responsibilities: RFI/RFP review and response Thoroughly review client submitted RFIs and RFPs. Contact clients as needed to ensure accuracy and proper understanding. Communicate summarized RFI/RFP information to other groups within Unirac, review and consolidate responses, and provide complete response packages to clients. Enter and update projects daily in CRM system Design and installation assistance Generate detailed layouts and direct-sale pricing proposals that incorporate ASCE site parameters, fire codes, client requirements, and other considerations Review submitted project requests, analyze, and provide optimization feedback Participate and lead conference calls with installers, clients, outside sales, and other departments as needed to address questions and concerns. Other duties Identify the correct audience and formally communicate product feedback to support Unirac's continuous improvement goals Assist in developing and improving sales and operational processes Skill Requirements: Proficient use of Microsoft Office products (Outlook, Teams, Excel) Strong written and verbal communication Curiosity to understand the customers' needs Ability to work through challenging customer situations and resolve issues with proactive communication Customer service mindset, strong team player, and desire to win and grow business Education and Experience Requirements: Associates degree; Bachelor's degree preferred Experience in project sales development or commercial bidding preferred Prefer minimum of 5 years in a customer-facing project environment Solar sales or design experience preferred Job LocationUnirac offers flexibility in our work locations. This role may be hybrid or fully in-office. A minimum of 3 days per week in-office will be required for success in this role. This role may work out of either the Boulder, CO or Albuquerque, NM offices. Benefits Competitive compensation, affordable healthcare benefits, 401k, and PTO (Medical, Dental, Vision, Disability & Life/AD&D, 401k, PTO starting at 3 weeks/year).
$40k-62k yearly est. 29d ago
Customer Vehicle Service Agent
Sixt USA 4.3
Customer service specialist job in Albuquerque, NM
Job Description Are you passionate about providing top-notch service and ensuring vehicles are rental-ready? As a Customer Vehicle Service Agent at SIXT, you'll play a vital role in delivering exceptional customer experiences for clients from around the globe. Your responsibilities will include meticulously documenting vehicle conditions, perform thorough cleaning and maintenance, and identify any damage. Look forward to numerous development opportunities with an hourly rate of $17.75. YOUR ROLE AT SIXT You ensure every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks, from fluid levels to tire pressure, ensuring a premium customer experience You inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs, keeping the fleet in top condition You keep the lot organized for smooth traffic flow, tagging vehicles for maintenance, and ensuring cars are moved to the proper locations efficiently You assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services, providing clear and accurate information You shuttle cars between locations, dealerships, and car washes, making sure vehicles are always where they need to be and ready for the next rental YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of experience in vehicle service or a related field. Experience in car rental, automotive maintenance, or dealership services is preferred Communication Skills You have strong verbal communication abilities, allowing you to interact effectively with customers, coworkers, and management, ensuring a smooth and pleasant experience for all Attention to Detail You can discreetly check vehicles for any damage, verify fuel levels, and accurately document findings, maintaining the quality and safety of the fleet Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Work Hours & Conditions You can work 40 hours per week, including day or evening shifts, and are comfortable working outdoors in all types of weather conditions. You are also physically able to move in and out of vehicles throughout your shift Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
$17.8 hourly 9d ago
Ticket Cashier, Reservation Agent and Fulfillment Agent
Angel Fire Resort 3.7
Customer service specialist job in New Mexico
Base Pay: Starts at $17/hr depending on experience Location: Ticket Offices and Ski School Building Employee Type: Hourly, non-exempt Job Category: Winter Seasonal, full-time or part-time, with the potential to become year-round Leadership Responsibilities: No Required Certs or Licenses: 1 year Customer Service Attendance: Regular, predictable, punctual, and in-person attendance is essential, includes weekends and holidays as scheduled Estimated start date: Early December Minimum Age: 18 Typical Shift: 7:30a-4:30p. Qualifications: At least 1 year customer service. Computer skills: Spreadsheet & Word Processing Software, Google Drive Employee Housing: ************************************************************* Employee Benefits: ************************************************************** There are multiple positions within the Ticket Office: Ticket Cashier & Ski School Ticket Cashier Ticket Cashiers are responsible for selling lift tickets, night skiing tickets, season passes, and tubing passes to customers. Ski School Ticket Cashier is responsible for selling children, adult and adaptive ski school packages to customers. These positions include cash handling, operating a Point of Sales system, providing customers with resort information, answering guest questions, and resolving issues. Shifts may include morning, afternoon, evening, and split shifts or a combination of shifts. Applicants must possess strong customer services skills, be able to communicate effectively, and be able to maintain a positive attitude in a demanding environment. In these roles, a successful candidate: Has viscous attention to detail and works hard to get details correct by digging in and taking ownership for learning processes. Consistently arrives to work on time and maintains good hygiene. Has excellent computer skills and gets up to speed quickly. Goes above and beyond (smiles, is outgoing and friendly, engages the guest) to ensure a positive guest experience while maintaining quick transaction times, providing accurate information, and following policies and procedures. Interacts with co-workers and other team members in a friendly and helpful manner. Essential Duties and Responsibilities include the following: (other duties may be assigned) Cash Handling, credit card sales, and End of Day Reports Operate a Point-of-Sale system Provide customers with resort information Knowledgeable of all mountain activities Stay up to date with current events and sales packages Answer guest questions Resolve issues Coordinates pre-purchased tickets/packages Sells Season Passes Keeps track of promos, daily reports Cross Train with Ski School Ticket Office & Fulfillment Occasional snow shoveling & other maintenance Maintain a clean professional office space Reservation Agent The Reservation Agent provides guest service to customers making reservations for mountain activities. The successful candidate must possess strong sales and customer service skills, in person as well as over the phone, be able to communicate effectively, perform all tasks with complete accuracy, and be able to maintain a positive attitude in a demanding environment. This position will work closely with Fulfillment Agents and Ticket Cashiers. In this role, a successful candidate: Has strong customer service skills and communicates clearly and effectively. Consistently arrives to work on time and maintains good hygiene Has a passion for assisting customers and providing an excellent customer experience. Is able to problem solve to find solutions. Interacts with co-workers and other team members in a friendly and helpful manner. Pays acute attention to detail to ensure accuracy. Essential Duties and Responsibilities include the following: (other duties may be assigned) Speaks with guests by phone in a prompt and efficient manner to assist with accurate reservation selection, pricing, payment, and reservation confirmation, along with other pertinent information. Exhibits working knowledge of computers and printers as well as maintaining files and tracking systems. Stays educated on all of the products offered, including availability, restrictions, requirements, and prices. Implements internal and external customer communication, proper sales procedures in creating accurate reservations and in operating computer software and printers to store and receive reservation data. Makes changes to existing reservations as necessary, facilitates cancellations and refunds in compliance with company policies and processes. Will work closely with the CSSC Sales Associates, Winter Ticket Office Staff, Ski and Snowboard School Staff, and Rental Shop Staff to ensure seamless customer service experience to guests. Fulfillment Agent The Fulfillment Agent is responsible for fulfilling reservations made online or by phone and will work closely with the Reservations and Ticket Cashiers. This role will consist of properly printing and preparing tickets, prepping guest packets, and reviewing and entering data. The successful candidate must be very detail orient, able to maintain accuracy in a fast-paced environment, and must an outgoing and friendly demeanor. In these roles, a successful candidate: Has strong customer service and communication skills. Consistently arrives to work on time and maintains good hygiene. Pays very close attention to detail and ensures information is accurate. Interacts with co-workers and other team members in a friendly and helpful manner. Adapts to busy environment and is flexible to tasks assigned to them. Essential Duties and Responsibilities include the following: (other duties may be assigned) Reviews and audits orders prior to printing; This includes checking for proper arrival dates, age, height, weight, shoe size, phone numbers, email etc. Prints Lift Tickets, Lesson Tickets, Tubing Tickets, Rental Slips and may print Season Passes. Prepares packets 24 to 48 hours prior to arrival; Fulfills all CSSC Reservation Packets 48 hours in advance, then distributes CSSC Packets and check for accuracy with CSSC personnel. Fulfills all other reservations and creates packets 24 to 48 hours in advance. Delivers packets to the pick-up window at the Winter Ticket Office. Will also be responsible for keeping fulfillment area clean, neat, organized and well stocked. Must be able to consistently lift heavy objects (up to 50 lbs.). Checks to ensure 1 Risk Waivers are signed before distributing packets. Facilitates cancellations and refunds with the resolutions team. Will Send confirmations emails as needed. Will work closely with the CSSC Sales Associates, Winter Ticket Office Staff, Ski and Snowboard School Staff, and Rental Shop Staff. About Angel Fire Resort: Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors-including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.
$17 hourly 60d+ ago
Customer Service Agent- English (Belen ONLY)
Align Technology 4.9
Customer service specialist job in Belen, NM
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign is looking for a Customer Care Representative. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Customer Care Representative should interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. Receive customer requests through phone, email, chat and SMS, validates customer account, support, and document interactions in the CRM database. Ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests. Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles. Role expectations * Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs. * Be responsible to handle all customer interactions with professionalism and within the defined response timeframe. * Follow up on their cases until proper resolution. * Document all interactions including all details required in the correspondent CRM. * Report complaints and product safety. * Achieve a consistent performance considering all KPIs requirements. * Comply on deadlines on LMS courses.
$22k-27k yearly est. Auto-Apply 55d ago
OPERATIONS CUSTOMER LIAISON
Amentum
Customer service specialist job in Holloman Air Force Base, NM
Purpose and Scope: * The Operations Customer Liaison reports directly to the PACAF GPMS Operations/Production Manager which serves as direct liaison between Program Management and Government counterparts and customers to ensure full execution of all Amentum GPMS Program requirements. The position will also be responsible for the creation and management of the integration of all independent parts of the process at the PMO level. Will assist in the synchronization of all operations, exercises, and taskings prior to and following completion. Coordinates and develops briefs, letters, and reports as directed by the Operations/Production Manager or Deputy Program Manager. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS). Essential Responsibilities: * Receives, assigns, coordinates and tracks incoming and outgoing correspondence and taskings from Amentum and the customer. * Responsible for overseeing GPMS Tasking's from AMIC, the Prepositioned WRM Office (PWMO), the Command War Reserve Materiel Officer (CWRMO) and Contract Officer Representative. * Solicits, manages, tracks and reports customer satisfaction surveys related to GPMS taskings. * Communicates with the Amentum Contracts Liaison Officer at PACAF as well as AMIC and Prepositioned WRM Offices as necessary to resolve GPMS tasking issues/concerns. * Conducts and coordinates Contract Deliverables, ensuring all sites are complaint and reports are turned in on time * Identifies and implements innovative business solutions that enhance the program's ability to communicate effectively. * Responsible for ensuring all correspondence from Program Management is clear, concise and articulate. * Responsible for development and management of key performance metrics as assigned. * Coordinate inputs from GPMS Sites, Functional Managers and other concerned parties for ROM as requested by the USG. * Act as Point of Contact (POC) with site teams throughout the planning, preparation and implementation of cargo movements. * Coordinate with TMO staff on transportation issues. * Maintain database for determination of trends, metrics, and future planning. * Act as POC with the USG for resolution of problems and questions. * Analyzes WRM reports, validates and monitors WRM deficiencies and reports to site lead. * Assists in maintaining oversight on program processes to ensure completion of tasking and projects according to contract, corporate and program deadlines. * Performs other duties as assigned. Minimum Position Knowledge, Skills, and Abilities Required: * Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs. * Knowledge in project management. * Minimum of two years' field-based work experience with the War Reserve Materiel Program preferred. * 2 years of experience at PACAF, Indo-Pacific, MAJCOM or similar military service higher headquarters. * 5 years of experience in logistics or maintenance management preferred. * Skill in problem solving, mediating between contending parties or groups and performing under stressful situations. * Skill in negotiating; exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. * Deliberate and Crisis action planning experience desired. * Must have authorization to work in host country. * Must possess a valid driver's license * Must be able to travel both domestically and internationally as mission requires. Required Baseline Education: * High School diploma or equivalent required. * Associate's degree in associated discipline, two years' experience in related field may be substituted for each year of college. * Project management experience preferred * Must be eligible to obtain and maintain a US Secret Security Clearance Work Environment, Physical Demands, and Mental Demands: * Works in normal office environment. * Light to moderate lifting as required carried out in an office environment * Ability to travel domestically and internationally. Other Responsibilities: Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
$34k-71k yearly est. 4d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer service specialist job in Artesia, NM
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. Skill Set Overview: • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 60d+ ago
One Call Specialist
HF Sinclair Corporation
Customer service specialist job in Artesia, NM
Basic Function HF Sinclair Midstream located in Artesia, NM is seeking a one Call Specialist. This position ensures integrity of pipeline assets during third party excavation.Job Duties Performs periodic equipment inspections Performs non-routine maintenance on various facilities as required Responds to third party requests to locate underground facilities, monitors excavation process and inspects the work at completion Mitigates potential 3rd Party damage by determining alternate methods of completion if necessary Maintains ongoing communication with One Call customers to ensure timely processing of county notes, customer requests, adjustments to mapping, facility additions, and adjustments to boundaries. Handles One Call tickets by providing technical support to the field, performs actual crossing inspection and ensures integrity of pipeline during third party excavations near pipeline. Special assignments or tasks assigned to the employee by their superior, as determined from time to time in their sole and complete discretion.Experience 1 year of on the job experience PREFERRED EXPERIENCE: Experience in pipeline operations or related field is preferred.Education Level A minimum of a High School Diploma or equivalent is required. Six months successful mandatory position specific training is required to be considered permanently appointed to this job is required.Required Skills Basic knowledge of safety procedures and precautions. Strong mechanical aptitude. Basic ability to perform mathematical calculations and basic reading and writing. Ability to effectively communicate with others, both written and verbal communication.Work Conditions Field based with up to 5% travel by land and air required. Petroleum refinery, warehouse/plant environment, out-of-doors environment, ROW driver based environment including but not limited to chemicals, pressure vessels, tanks, rotating equipment, working in confined spaces, and exposure to the risk of electrical shock. Subject to shift work and 24 hour on call availability. Subject to all temperatures including outdoor weathers, weather, and varying road conditions.Benefits HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following: Medical Insurance Vision Insurance Dental Insurance Paid Time-Off 401(k) Retirement Plan with match Educational Reimbursement Parental Bonding Time Employee Discounts We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents, for more details visit Total Rewards.Physical Requirements Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making visual inspections, perceiving color differences, reaching or grasping, lifting and/or carrying up to 50 lbs, pushing and/or pulling up to 50 lbs, strenuous physical activity, ability to operate and drive all assigned company vehicles at company standard insurance rates is essential, valid State driver€™s license and proof of insurance, ability to wear personal protective equipment (beards not permitted), minimum physical requirements required for respirator fit test. Job conditions may require making precise hand and finger movements.Our One HF Sinclair Culture: At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.About HF Sinclair Corporation HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.Equal Opportunity Employer HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.
$23k-33k yearly est. 60d+ ago
Call for CVs: Role Players
McColm and Company
Customer service specialist job in Artesia, NM
Job Description LEVEL: Various TYPE: Consultant/Contract McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers. McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award. Duties McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others. The general duties of the Role Player are as follows: Study assigned role and any scripts provided to ensure realistic reenactment. Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments. Maintain acting character for duration of scenario. Follow directions given by instructors regarding the given scenario. Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation. Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required. Demonstrate reliability and timeliness with ability to be at training locations when necessary. Requirements The qualified candidate for Role Player should possess the following experience: Previous experience as a role player for federal training programs is highly desired. High school diploma or GED equivalent preferred. Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly. Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training. Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment. Perform mission-related duties in a manner that ensures mission success within safety constraints. Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application. Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities. Willing and able travel to austere/hazardous locations as necessary. Must be a U.S. Citizen. McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws. Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.
$23k-33k yearly est. 20d ago
Auto Customer Service Reps
Melloy Nissan
Customer service specialist job in Albuquerque, NM
7707 Lomas Blvd. NE, Albuquerque, NM 87110 Automotive Service Technician / MechanicFull-time Position All Skill Levels Needed!! Generous Pay Plan dependent on Experience Walk in Applicants are Welcome! Melloy Nissan is the oldest Nissan dealer in the Southwest. For over 50 years weve enjoyed family ownership. Were more than just a standard Albuquerque car dealership. Everything we do, say, and offer is in an effort to enhance the car-buying experience. Its this dedication to our customers that makes us one of the premier Nissan dealerships in all of Bernalillo and Albuquerque, NM. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We are currently looking for motivated, energetic, and talented Service Technicians/ Mechanics to perform vehicle repairs and routine service/maintenance according to skill and certifications. We have a busy shop with lots of work! Some of our Technicians have a 40+ tenure! We value our employees and invest in their success. Apply online today! We offer: Generous pay plan dependent on experience Health Benefits company pays 100% Dental, Vision, and Life Benefits available 401(k) retirement plan We pay for school/training Room for advancement and growth opportunities Qualifications/Requirements - Service Technician: All Skill Levels Needed!! Nissan Experience a plus but not needed Dealership Experience not required All previous automotive experience will be considered, including experience in these stores: Firestone, Valvoline, Pep Boys, Jiffy Lube, Midas, etc. Must have own tools Candidates must be versatile in skills and tasks performed Valid driver's license and insurable A positive attitude, good work ethic and problem-solving skills Thrives in a fast-paced team environment Resume must be uploaded, and online assessment completed for immediate consideration. Must be able to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screen. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. RequiredPreferredJob Industries Customer Service
$25k-33k yearly est. 2d ago
HP Customer Sales Representative
2020Companies
Customer service specialist job in Albuquerque, NM
Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) About the Position HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life Demonstrate HP products at a big box retail store Engage and build rapport with customers by creating a memorable experience Responsible for maintaining professional relationships with management and staff within assigned store Train retail store associates on HP products and services Maintain displays for cleanliness, functionality, and demo-readiness Responsible for reporting and competitive insights What's in it for you? Stable, weekly schedule Next day pay on-demand with DailyPay Friday, Saturday, or Sunday availability Paid training completed online $25 per month Technology Reimbursement Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? Be a problem-solving, tech-savvy enthusiast Have an outgoing personality and be eager to learn Be comfortable engaging with customers and demonstrating products with training Ability to engage in a selling process that overcomes objections and connects with customer needs Retail experience or customer service experience in electronics, tech or wireless a plus Training or product demonstration experience a plus 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. #TAYNP Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
$19 hourly Auto-Apply 6d ago
Winner's Circle - Customer Service
Daveandbusters
Customer service specialist job in Albuquerque, NM
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12 - $13.5 per hour Salary Range: 12 - 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
$12-13.5 hourly Auto-Apply 60d+ ago
Reservation Agent
Heritage Companies 4.4
Customer service specialist job in Albuquerque, NM
Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position starting at $16.00 DOE plus benefits. Located in Albuquerque, NM. Working out of our Corporate Office. Job Overview: A Reservation Agent at the Central Reservations Office is responsible for ensuring guest satisfaction through booking guest requests to secure rooms within the property while being courteous and accurate to maximize hotel revenues. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Works under the direction of the Reservations Manager. Maintain positivity and professionalism with guests, team members, and external partners. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Books guest reservations for individuals and/or groups that are requested either by phone or from within the hotel using the reservations system. Upsells rooms where possible according to established procedures to maximize hotel average room rate; utilizes yield management strategies to ensure a full house whenever possible. Processes cancellations, revisions and information updates on changes; processes guest reservation requests for other hotels within the hotel system. Ensures proper verbiage is used when answering the phones and selling hotel rooms. Provides accurate information about the city and the surrounding attractions when asked by guests; mails hotel-specific information sheets and brochures to guests as requested. Stays informed of current rates, rate changes, and all promotions. Completes daily logs to record the number of calls, bookings and cancellations. Collaborate with staff development and provide required feedback and assist to answer all incoming calls and manage all online inquiries. Process all incoming reservations received via rooming list, email, in house correspondence and any other source. Other duties as assigned consistent with the functions of this position as needed. Environment: Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights. Great work environment with a wonderful view of the city Benefits: Part-time employees receive: Dental, Vision and 401k! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k! Requirements High school graduate or equivalent. Pleasant speaking voice. Excellent written and verbal skills. Must be able to type accurately (30 words per minute). Experience in hospitality reservations sales or front desk is preferred. Strong communication skills and excellent customer service practices. Detailed and sales oriented. Ability to work in a fast-paced environment for 8 hours or more, including sitting, walking, and standing. Ability to work a flexible schedule, including long hours, nights, weekends, and holidays. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description $16 Hourly DOE
$16 hourly 60d+ ago
Reservations Agent (Santa Fe)
Ojo Caliente Holdings
Customer service specialist job in Santa Fe, NM
Full-time Description Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking Reservations Agent to join our diverse and inclusive team. Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests. Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. Position Description The Reservationist is responsible for creating an outstanding first impression over the phone, driving resort sales by presenting the resort experience to our guests, providing exceptional service by anticipating guests' needs and assisting in booking reservations at the resort spa, restaurant and for other resort amenities and activities. This position must have the flexibility to work various shifts on weekends, weekdays, holidays and/or evenings with availability to cover unexpected reservationists' absences based on the evolving needs of the business. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Guest Interaction: Answer telephone calls and emails in the reservation department promptly, courteously, enthusiastically, and according to established protocols. Assist guests with inquiries about room availability, amenities, services, and special promotions. Provide detailed information about the resort, local attractions, and travel recommendations. Explain resort policies (e.g., check-in/out, smoking) during the reservation process to ensure a smooth experience and minimize surprises and misunderstandings. Booking Management: Process reservations accurately, ensuring all guest details are correctly entered into the reservation system. Update and modify existing reservations as needed, including cancellations, changes, and special requests. Maintain a high level of accuracy in handling guest bookings to prevent overbooking and ensure guest satisfaction. Input complete guest reservation information into reservation and resort management systems accurately and according to established protocols. Sales and Upselling: Identify opportunities to upsell rooms, packages, and additional services to maximize revenue. Communicate promotional offers and packages to potential guests effectively. Follow up with guests regarding potential upgrades and additional services prior to their arrival. Upsell rooms and treatments where possible according to established procedures to maximize resort average room rate and revenue. Guest Records and Documentation: Maintain organized and accurate records of all reservations, including payments, guest preferences, and special requests. Generate daily, weekly, and monthly reports on booking statistics and revenue. Handle confidential guest information with the highest degree of integrity. Coordination and Communication: Coordinate with other departments (housekeeping, front desk, etc.) to ensure smooth operations and guest satisfaction. Communicate guest needs and preferences to relevant departments to ensure a personalized guest experience. Resolve any issues or discrepancies related to reservations efficiently and professionally. Maintain complete knowledge of all resort features/services, room types, room rates, packages, promotions, and dining options. Customer Service: Provide exceptional customer service by addressing guest concerns and resolving issues promptly. Handle difficult or irate guests with patience and professionalism, seeking solutions that ensure guest satisfaction. Gather feedback from guests and relay important information to management for continuous improvement. Assess guest requests and inquiries, offering creative suggestions and recommendations tailored to each guest's or party's unique needs. Technology and System Use: Utilize the resort's reservation system and other related software proficiently to manage bookings. Stay updated on system updates and new features to enhance efficiency and accuracy. Troubleshoot minor technical issues and escalate more complex problems to the appropriate support teams. Compliance and Policies: Adhere to all company policies and procedures, including privacy and data protection regulations. Ensure compliance with resort standards and service quality guidelines. Participate in ongoing training and professional development to stay current with industry trends and best practices. Implement new techniques and practices as introduced and directed by resort management; participate in resort training seminars to build skills and continuously improve service. Professional Conduct: Maintain a professional demeanor by exhibiting a positive attitude toward all employees, managers, and guests, modeling the resort's core values. Assist in the development and implementation of new company initiatives, such as promotions and upcoming events. Requirements Qualifications: Minimum of 1 year previous reservations/sales experience in the hospitality industry, preferably at an upscale hotel or resort, required. High school diploma (or equivalent) required; college degree preferred. Knowledge of Microsoft Office programs; experience in resort/hotel software strongly preferred; experience with Agilisys a plus. Ability to enter data quickly and accurately while communicating with guests on the phone. Must be available to work a flexible schedule including days, evenings, weekends and holidays. Ability to sit for long periods of time in close proximity to other employees, stand, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 20 pounds. If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ojo Spa Resorts Discounts and Perks: Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: Mission based company with values you can trust Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods Employee Assistance Program (EAP) Paid Sick Time Paid Time Off Ongoing training to build critical skills for current and future roles Numerous Growth & Developmental Opportunities Competitive Compensation Discounted Employee Lunch Free Lunch/Dinner on Thanksgiving & Christmas Employee Appreciation Lunches Above and Beyond Awards - Ojo Bucks Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 40% off Spa Treatments (includes private pools and private Ojitos) 40% off at the Restaurants 20% off at the Gift Shops Discounted Lodging Rate Hiking Trails Ojo Santa Fe : Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats Ojo Santa Fe Spa Resort is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations: Only 34 miles away from Bernalillo, NM. Rio Rancho, NM, is located only 43 miles away from our resort. Placitas, NM, is conveniently located only just 39 miles away. Corrales, NM, is a short 42-mile drive from Ojo Sant Fe. Albuquerque, NM, is just 51 miles away. Espanola is 38 miles away. Los Alamos is 46 miles away. Join us now and become an essential part of the Ojo Santa Fe Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination! To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com
$24k-30k yearly est. 60d+ ago
4X10 Customer Service Agent (4-Days, 40hrs./wk)
Onemci
Customer service specialist job in Las Cruces, NM
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join a team that supports leading global brands and government clients through exceptional customer service and technical support. We're looking for Customer Service Agents who are passionate about solving problems, helping people, and delivering high-quality service across inbound calls, help desk support, and back-office operations. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Respond to inbound and outbound customer inquiries with professionalism and empathy Identify customer needs and deliver clear, effective solutions Troubleshoot basic technical issues and guide users through processes Use internal systems to research and resolve service requests Document customer interactions and claims accurately Follow scripts, policies, and compliance protocols Escalate unresolved issues to the appropriate teams Stay informed through regular training and team updates Maintain reliable attendance and punctuality CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Age 18+ with a high school diploma or equivalent Excellent communication and organizational skills Typing speed of 20+ WPM Basic knowledge of Microsoft Office (Word, Excel, Outlook) and Windows OS Dependable, punctual, and self-motivated Strong problem-solving and customer service mindset Ability to multitask and work independently in a fast-paced environment Team player with great interpersonal skills Preferred (Not Required) 1+ year experience in customer service, tech support, sales, chat, or admin roles Experience in government or public sector environments COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$19k-25k yearly est. Auto-Apply 60d+ ago
Hospitality Specialist
Families and Youth Inc. 3.5
Customer service specialist job in Las Cruces, NM
Job Description Hospitality Specialist (Main Office) Families and Youth Innovations Plus (FYI+) Position: Full-Time; Hourly/Non-Exempt Hourly Rate: $15.00 - $18.50 (3 levels based on experience and education) Reports to: Sabrina Madrid Department: Resource & Referral Job Summary The Front Desk Staff (Hospitality Specialist) provides support as the primary greeter, front desk attendant, customer service agent, and administrative support person. As the key greeter of staff, participants, families, and the community, this position is responsible for providing a safe, warm, welcoming, and affirming experience. Additionally, this role facilitates and coordinates centralized scheduling functions. Competencies: Planning and Organizing Attention to Detail Problem Solving Information Management Diversity and Inclusion Fostering Communication Professionalism What you'll Do: Greet guests, manage their inquiries and direct them to the appropriate person according to their needs Provide exceptional customer service to all scheduled and walk-in appointments Manage time effectively to prioritize urgent situations and people's needs and to complete tasks by deadlines Process correspondence to other agencies, staff and clients in accordance with the policies and procedures related to confidentiality (HIPAA and other policies). Verify information collected from clients and other sources for accuracy and completeness. Input verified information pertaining to intake and appointment scheduling into appropriate fields of spreadsheets or computer record systems Receipt and distribute incoming and outgoing mail Perform clerical and administrative support duties as necessary Provides office support functions such as refilling copier or 'light cleaning' tasks as assigned What you'll Need: High School Diploma or GED Familiarity with office organization techniques High degree of multi-tasking and time management capability Excellent written and verbal communication skills Integrity and professionalism Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms or knowledge of some of these programs and ability to learn others Bilingual Preferred Compensation & Benefits: Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities. Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans 403(b), PTO, and 14 paid holidays
$15-18.5 hourly 23d ago
Internet & Phone Sales Representative
MCI Careers 3.7
Customer service specialist job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a drive to succeed? We're looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: Handle inbound and outbound calls with professionalism and courtesy Use training and resources to confidently answer questions and sell products/services Listen actively to understand customer needs and resolve issues Research systems to locate missing information and collaborate with internal teams Manage customer accounts and process orders accurately using company systems Follow scripts, policies, and compliance guidelines Maintain accurate records and protect customer data Escalate complex issues to appropriate team members Attend training sessions and team meetings to stay current on updates Meet attendance, punctuality, and performance expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be 18 years or older High school diploma or equivalent Excellent written and verbal communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) Familiarity with Windows operating systems Highly reliable with strong attendance and punctuality Skilled in troubleshooting, conflict resolution, and customer service Empathetic, responsive, and solution-oriented Ability to multitask, stay focused, and self-manage Team-oriented with strong interpersonal skills Comfortable in a fast-paced, evolving environment Preferred (Not Required) 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center Experience in state or federal work environments COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................: The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$29k-41k yearly est. 4d ago

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Sherwin-Williams

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Sherwin-Williams
Farmakeio Pharmacy Network
Centauri Health Solutions
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Farmakeio Pharmacy Network

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Nova Trucking

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