Customer service specialist jobs in Normal, IL - 339 jobs
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Customer Advisor
Customer Care Advisor
First Busey Corporation 4.5
Customer service specialist job in Champaign, IL
The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.
Duties & Responsibilities
Monday thru Friday 9:30am - 6:00pm; working 2-3 Saturdays per month from 8:00am - 12:00pm.
Ensure customer satisfaction and retention
Deliver technical, troubleshooting and service support via phone, chat and email
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Attend and participate in training sessions and team meetings
Ability to adapt to change and respond to all requests in a professional and positive manner
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers when appropriate for products and services
Perform outbound calls to customers as needed to deliver exceptional service to our customers
Education & Experience
Knowledge of:
Strong organizational skills
Basic knowledge of web browsers, digital offerings and products and services
Have or the ability to obtain Busey account with online/mobile banking
Ability to:
Leverage strong interpersonal, written, and verbal communication skills
Analyze and solve problems efficiently and accurately
Maintain mental concentration and visual attention to detail
Effectively manage time
Express desire and show the willingness to assist customers and resolve issues
Able to work independently and in a fast-paced, team environment
Education and Training:
Requires High School diploma
Requires knowledge of Microsoft Office
Pre
vious banking experience preferred, but not required
Benefits and Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $18-$22/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails
$18-22 hourly Auto-Apply 23d ago
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Customer Service Representative (Part-Time)
Dayton Freight 4.6
Customer service specialist job in East Peoria, IL
Shift Available: 8:00 AM - 1:00 PM | Monday - Friday
Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
Responsibilities
CustomerService Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Payroll
Data entry
Freight reports
Driver collect reports
Billing and filling
Qualifications
Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customerservice skills
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
Shift Available:
8:00 AM - 1:00 PM | Monday - Friday
Starting Pay: $18.00/hour.
Pay does vary depending on relevant industry experience.
Physical Demands This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$18 hourly Auto-Apply 60d+ ago
Wholesale Customer Support Representative
Horizon Hobby Inc. 4.2
Customer service specialist job in Champaign, IL
At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products. We are currently hiring for a Wholesale Customer Support Representative!
We are currently hiring for a Wholesale Customer Support Representative to support Horizon Hobby Retail Partners. This role is a business-to-business (B2B) focused and provides service to authorized wholesale accounts only. This position not does not support direct-to-consumer inquires. The Wholesale Customer Support Representative provides an industry-leading support experience to retail partners via phone and email. The primary objective of this role is to support the operational and service needs of wholesale accounts in a timely, accurate and professional manner.
This is a full-time, on-site position at our Champaign Illinois location. Working hours are Monday-Friday 8am-5pm.
Typical pay for this position is $16hr. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.
Key Responsibilities
* Serve as a primary point of contact for retail partners, responding to inquiries related to orders, shipping, invoicing, returns and warranty processes.
* Respond to retail partner inquiries within established service-level expectations (phone, email and or digital channels).
* Accurately document all interactions, actions and resolutions within internal systems.
* Collaborate effectively with internal teams (Sales, distribution, Finance, Service and Operations) to resolve retail partner issues.
* Assist in identifying recurring issues, process gaps, or trends impacting retail partners and contribute to continuous improvement efforts.
* Participate in meetings related to wholesale customerservice and operational initiatives as required.
* Maintain a high level of organization, attention to detail and time management while handling multiple priorities.
* Perform addition duties or projects as assigned by management.
Role Scope Specifics
* This position supports wholesale retail partners only.
* Interactions are focused on B2B operations.
* This role does not provide direct support to end consumers unless required for third party sales as back-up.
Qualifications
* High school diploma or equivalency
* Preferred knowledge of radio control products
* Preferred prior experience in a B2B wholesale role, with a minimum of six months in a customerservice or support role
* Proficiency with computers and standard windows operating systems such as Excel, Word and Outlook. Microsoft teams is a plus
* Experience using CRM or ERP systems such as Salesforce, Oracle or any other similar platform is a plus.
* Strong written and verbale communication skills.
* Ability to interact and work effectively with cross departments.
Benefits and other perks
* Medical, Dental, Vision
* HSA and FSA options
* Short-Term and Long-Term Disability Insurance
* Life Insurance and Supplemental Life Insurance
* 401(k) with a company match
* Paid Time Off
* Paid Holidays
* Internal Rewards
* Discounts on Products
* Additional Coverage such as accident, critical, hospital and pet insurance.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.
Horizon Hobby, LLC is an equal opportunity and E-Verify employer
$16 hourly 24d ago
Customer Service Representative
Chestnut Health Systems 4.2
Customer service specialist job in Bloomington, IL
Excellent opportunity for an experienced CustomerService Representative who has compassion for those needing help, who takes professional satisfaction in supporting co-workers, and who thrives in an environment that involves a variety of tasks. Our Bloomington IL. location seeks a part-time CustomerService Representative. Position may require some weekend and evening hours.
Responsibilities
Deliver exceptional customerservice by adhering to Chestnut's behavioral standards and promoting its culture of service excellence.
Greet customers, provide directions, answer phone calls, and route calls appropriately.
Conduct patient interviews in person or by phone to collect demographic, financial, and other necessary information for billing and payer plan establishment.
Assist patients with fee-related inquiries, collect financial information, and copy identification and insurance cards to establish service fees.
Maintain knowledge of Chestnut's emergency procedures, monitor lobby/building occupancy, ensure client and visitor safety, and complete Incident Reports as needed.
Schedule appointments based on medical needs, gather medical concern information, determine need for nurse triage per red flag protocols, and coordinate triage when necessary.
Check patients in and out following department protocols.
Review EMR for follow-up appointments, update necessary information, and ensure completion of mandatory documentation, including consents, disclosures, and patient signatures.
Verify payer eligibility through approved websites/software for each appointment and update the EMR accordingly.
Receive and record payments according to prescribed procedures.
Scan and attach documents to the patient EMR and provide backup to medical records staff.
Participate in team, staff, QI, and development meetings, applying gained knowledge as appropriate.
Operate office equipment, including copiers, printers, scanners, and fax machines.
Maintain a clean, organized, and orderly work area.
Collaborate with team members, providing backup support as needed.
Promote the recovery model by demonstrating respect and courtesy to create a safe, welcoming environment.
Promote Chestnut's culture of customerservice excellence through the adherence to Chestnut's behavioral standards for customerservice.
Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent. Strong customerservice background. Excellent telephone skills. Knowledge of insurance policies and experience using an electronic health record with scheduling software desired. General knowledge of standard office procedures and use of office equipment. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information. Demonstrated ability to communicate clearly and professionally with a diverse population. Ability to manage multiple tasks. Basic keyboarding skills. Experience using MS products. Ability to commute among locations to perform assigned duties. Valid driver's license, private auto insurance. Must be insurable.
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
$16-17 hourly Auto-Apply 3d ago
Front Desk Customer Service
Peoria Production Shop 4.0
Customer service specialist job in Peoria, IL
Company Mission: To be the premier employer for individuals with disabilities.
Title: Front Desk/CustomerService
Brief Description: We are looking for a friendly and highly organized Front Deck / CustomerService Support professional to join our team. In this role, you will be the first point of contact for our customers, ensuring a positive experience from the moment they arrive. You will manage inquiries, provide information, assist with bookings or transactions, and support day-to-day operations. Your excellent communication and multitasking skills will be essential to the smooth functioning of the front desk area.
.
Responsibilities:
Key Responsibilities:
Greet customers and visitors in a professional and friendly manner upon arrival.
Answer customer inquiries via phone, email, or in person, providing accurate information about services, products, and processes.
Maintain a clean, organized, and welcoming front desk area.
Assist customers with any issues, concerns, or requests in a timely manner, ensuring high levels of customer satisfaction.
Collaborate with other departments to ensure smooth service delivery.
Handle administrative tasks such as filing, data entry, and maintaining records.
Monitor and respond to customer feedback, helping to resolve any issues.
Assist with special projects or promotions as needed.
Process customer orders and communicate with shipping in a timely manner.
Monitor inventory levels for clients and notify them when certain products are low, for reordering purposes.
Collaborate with other departments to resolve any issues or delays for orders and notify clients if any potential issues arise.
Assist with uploading fulfillment orders into PPS systems.
Assist with return processing of orders in PPS systems.
Assist with entering production information into PPS systems and communicating with clients.
Assist with entering scrap information into PPS systems and communicating with clients.
Assist with handwritten letters to clients.
Work Conditions:
Must be willing to work 40 hours per week.
All work done primarily in an office environment.
Qualifications:
Previous experience in customerservice or a front desk role preferred.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and professional under pressure.
Experience with basic office software and systems (Excel, MS Office).
High school diploma or equivalent; additional qualifications in business or hospitality are a plus.
Positive attitude and a team player.
Ability to work flexible hours, including evenings or weekends if required.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
PTO
403B - retirement plan
Long Term Disability
Hospital Indemnity
Legal
Accident Insurance
Critical Illness
Employer paid Life Insurance
Employer paid Short Term Disability
Bonus Opportunities
$30k-40k yearly est. 22d ago
Client Specialist Key
Knitwell Group
Customer service specialist job in Bloomington, IL
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00290 Bloomington, IL-Bloomington,IL 61701Position Type:Regular/Part time
Pay Range:
$16.00 - $20.00 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$16-20 hourly Auto-Apply 6d ago
Leasing and Resident Services Specialist
Fairlawn Management 3.7
Customer service specialist job in Champaign, IL
We are seeking a highly motivated Leasing and Resident ServicesSpecialist to join the team at Smile Student Living! If you have experience in customerservice, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!
The Leasing and Resident ServicesSpecialist will work with the management team to provide top-notch customerservice while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn's core values: Be Kind, Own It, Be Flexible, and Always Improve.
What will you do?
Serve as a leasing agent and tour expert - this means being well-versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document requirements for eligibility
Assist in daily customerservice operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
Provide exceptional customerservice in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm the completion
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves, and jump in where needed!
Why should you work here?
Competitive Pay. We are ready to invest in you!
Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
401(k) Retirement Plan with Match to invest in your future wealth and retirement
Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
Company events to promote team cohesion
Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
The opportunity to work for a growing organization where you are valued and can have a direct impact
Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career
Requirements
Who you are -- We'd love to hear from you if you:
Hold a high school diploma or GED
Have at least 1 year of customerservice, hospitality, retail, or sales experience
Have at least 1 year of office administration or data entry experience, preferred
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver's license with 2 years of driving history and pass MVR requirements
Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Some additional things you will need:
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. Based in Chicago and Champaign, Illinois, and managing a portfolio of 5,700 units with an asset value of $850 million, Fairlawn has a 10-year record in value-add projects, student housing, and build-to-rent communities. Fairlawn's best-in-class student housing brand, Smile Student Living, manages 3,400 beds at the University of Illinois Urbana-Champaign and is a key player in student housing in the region. Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky, and is actively expanding into additional Midwest markets.
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
Salary Description $16.00 + Incentives
$42k-49k yearly est. 44d ago
Quality Customer Liaison (Bloomington, IL)
Hyundai Transys Georgia Seating System, LLC
Customer service specialist job in Champaign, IL
Performs in an environment that is fast paced, involving repetitive quality tasks or other tasks as requested at a customer location (Bloomington, IL). This position is representing Hyundai Transys Georgia Seating System, LLC (Champaign, Illinois) and professionalism is required.
Duties and Responsibilities (but not limited to):
Review Hyundai Transys manufactured seats before they are installed into vehicles at Rivian and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Review seats after they are installed into the vehicles and ensure there are no quality defects. Rework as needed (if allowed by the customer).
Participate in daily MRB review at the customer location and send feedback to Transys.
Take pictures of the suspect part seat(s) installed inside the vehicles
Communicate using KakaoTalk as needed regarding daily activities
Upload pictures through KakaoTalk (chat group link)
Review all production parts when time permits including launch parts and work closely with Rivian Quality group.
Participate in trials and coordinate / perform rework as regulated by Hyundai Transys (Champaign Illinois) Ability to review parts and make determinations if they pass/fail the quality standards
Track parts and rejects
Supporting the Customer Quality Engineer with coordinating and performing containment activities at customer site(s) including retrofitting, reworking, re-labeling, sequencing issues, etc due to issues or concerns identified by the customer and/or Hyundai Transys
Follow EHS policy
Other duties as assigned
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Technical Skills Required:
Must be able to identify visual defects and assist in making quality decisions
Must have good problem-solving skills
Must have good interpersonal and communication skills required
Must be proficient skills in math, reading and writing
Must be able to use a cordless iron (if allowed by the customer)
Must be professional
Must have a cell phone available for communication
Must have reliable transportation
Must be able to work independently
Working Experience Required:
Must have experience in an assembly and manufacturing environment:
Familiarity with IATF16949 or ISO9001 preferred.
Education:
High School Diploma or equivalent
Physical Demands/Working Conditions:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Constant walking and standing throughout the shift.
Frequently required to bend at the knees and waist
Required to use hands to type, handle objects and paperwork
Required to use hands to type, write, handle objects, boxes, equipment, tools and paperwork
Required to reach and hold on to items at chest level or reach above the shoulder
May be required to lift and carry objects weighing up to 50 lbs.
May be required to wear safety Personal Protective Equipment for eyes, face, head, feet, hearing, hands and arms.
Ability to work overtime and/or weekends as required
Ability to work a fixed or rotating schedule.
Ability to follow instructions.
The employee generally works indoor manufacturing environments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Hyundai TRANSYS Georgia Seating System, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$34k-66k yearly est. Auto-Apply 60d+ ago
Carry Out Clerk
Avanti's Restaurant Inc. 3.2
Customer service specialist job in Bloomington, IL
Licensing/Registration/Certification
Required: Food Handler Certificate
Preferred: Valid Illinois Driver's License with no major moving violations in the past three years.
Skills/Knowledge/Abilities
All items listed should be taken to read that the individual already has these skills or has the ability to rapidly acquire them.
Good speaking voice with clear enunciation and pleasant tone; good listening skills
Ability to hear and ring food orders in a point of sale computer terminal accurately; count and make change correctly.
Ability to read and coordinate food orders from computer tickets.
Ability to read recipes and execute preparation instructions.
Understanding and practice working under food service sanitation regulations.
Attention to detail.
Knowledge of store menu, prices and products.
Courteous, professional interaction with diverse types of persons.
High sense of urgency.
Neat personal appearance and pleasant manner.
Working Conditions
Work will be done mostly in a high volume food carry out area with the accompanying extremes of temperature, crowded conditions, noise and rapidly moving foot traffic. There will be consistent and various activity during the entire work shift.
Thank you for taking the time and showing interest in working for Avanti's. Working here means making a serious commitment to learning about Avanti's culture and help to achieve our mission through our vision and values. We operate under a customer centric philosophy; it is the external customer that ultimately brings you this opportunity, serving them with excellence will bring you job satisfaction and opportunities for advancement or a career with Avanti's. The internal customer, your co-workers, will require you to work closely with diverse groups of people. Having the ambition to collaborate with your internal customers to provide exceptional service and quality food is necessary and will be a requirement. Relationships are the foundation upon which the ultimate success of our restaurant exists. Every task assigned to each position is equally important; regardless of job title or rank. Our team is only as strong as the weakest link; those individuals focusing on being a strong link need only complete this application. We understand that not everyone will care as much about this as we do; If you think this is the place you are looking to dedicate yourself, please continue to completing an application. We look forward to learning about you during our interview process.
$24k-32k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Collabera 4.5
Customer service specialist job in Peoria, IL
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Candidate Responsibilities:
The candidate will be a key member of the media management team. This job function will enable our dealers, customers and internal personnel to order or download marketing and product support media. This position will be responsible for ensuring the accurate loading of marketing and product support media to the Caterpillar Media Management Center (CMIC). This will require providing training, correcting errors in records, collaborating with the media team, media owners and print supplier. This candidate will need to generate reports, conduct internal audits, provide media numbers to media owners add new users to systems and generate communications announcing new media twice a month. The vision of this position is to understand the foundational components of media management to prepare for a more advanced role on the team. As the candidate develops in this role, they will be involved in setting strategy and processes to assist in the transformation for expanded digital deliveries. Candidates must be proactive and forward thinking and be able to work in a team environment. A key ability is being able to follow standard processes with an attention to detail to ensure enterprise compliance.
Qualifications
REQUIRED:
• Associate's Degree Minimum of five years work experience HIGHLY DESIRED: Four year university degree
Enable internal processes to allow for timely and accurate delivery of media via various delivery methods. Provide accurate data and reports, to deliver innovative solutions.
• Our first line of support to our global business partners for all media related inquires.
Typical Day:
• A typical day in this role will vary based on priorities of our dealers, suppliers, management and business partners. The ultimate goal is to ensure we have provided the right media, in the appropriate language in the desired format to our dealers to enable customer success.
Technical Skills:
Proficient in MS Office products (Excel, Word, etc) Basic understanding of database functionality Intermediate knowledge of various file structures (i.e., PDF, JPEG, GIF, etc) HIGHLY DESIRED: Knowledge of Caterpillar product line
Soft Skills:
Highly organized Self starter Analytical Detail oriented Quick learner Team player Flexibility/Adaptability
Additional Information
To know more about the position, please contact:
Jeff Demaala
************
$30k-37k yearly est. 3d ago
Store Customer Service Specialist
Description This
Customer service specialist job in Morton, IL
This position is essential to the success of our retail stores. CustomerServiceSpecialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. CustomerServiceSpecialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerServiceSpecialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
The individual selected for this role will be expected to work at Store #3416, located at: 120 Detroit Ave., Morton, IL 61550.
This is a part time position and the starting pay rate is $17.50.
This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave. For more information about our benefits, visit ****************************
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
#SHWSales
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
$17.5 hourly Auto-Apply 23d ago
Customer Service Specialist
University of Illinois Urbana-Champaign, Il 4.6
Customer service specialist job in Monticello, IL
Allerton Park and Retreat Center Allerton Park and Retreat Center, in Monticello, IL, is accepting applications for a CustomerServiceSpecialist who will be responsible for ensuring that the Allerton guest experience is executed flawlessly with attention to detail. The CustomerServiceSpecialist will also ensure that Allerton accommodations meet the expectations of the guest and serve as a primary point of contact for guests and potential guests. The hours for this position are 3:00-11:00 p.m., Tuesday-Saturday.
Duties & Responsibilities
Front desk operations & guest services
* Greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service. This includes, but is not limited to, making reservations, sending confirmation emails, processing payments, processing refunds, and resolving complaints.
* Maintains records of guest information and interactions.
* Compile monthly revenue numbers of hotel operations and prepare statements for management.
* Serve as primary point of contact for guests while they are in-house and be able to make appropriate decisions and handle last-minute changes.
* Respond to guest inquiries and requests and resolve complex issues in a timely, friendly, and efficient manner.
* Ensure that events on the property are ready when clients arrive by assisting with set-up and placement of food, beverage, and other items for guests when needed including bartending.
* Book rentals for events which includes processing payments and emailing confirmations and necessary information to clients.
* Responsible for selling gift certificates, Allerton merchandise, etc. over the phone or in person including preparing the product, shipping, processing payments, and recording those sales.
* In collaboration with the Retreat Center management, set standards and policies for the Allerton guest experience including hotel and front desk operations.
* Responsible for hotel inventory including purchasing and/or reporting needed items as necessary.
Responsible for ensuring that the Allerton guest experience is executed with attention to detail by maintaining a clean, sanitary, and comfortable environment for hotel guests.
* Report items in need of repair.
* Ensure confidentiality and security of guest rooms.
* Make beds, remove, and replace linens. Wash, dry, and fold laundry.
* Restock Closets.
* Clean guest rooms and bathrooms which includes, but is not limited to, dusting, mopping, vacuuming, and washing windows.
* Other duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
* 30 semester hours equals one (1) year (12 months)
* Associate's Degree (60 semester hours) equals eighteen months (18 months)
* 90 semester hours equals two (2) years (24 months)
* Bachelor's degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customerservices, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
3. One (1) year (12 months) of work experience comparable to that gained as a CustomerService Representative
Knowledge, Skills and Abilities
* Ability to maintain a professional appearance and interact positively with hotel guests.
* Must be reliable.
* Must be highly organized with high attention to detail.
* Excellent written and oral communication skills.
Appointment Information
This is a 100% full-time Civil Service 4809 - CustomerServiceSpecialist position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The salary range for this position is $42,000-$45,000. We strive to provide a competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements. Work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on February 3, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting and upload a cover letter, resume and contact information for three professional references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jordan Zech at *********************. For questions regarding the application process, please contact ************.
At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.
Champaign-Urbana
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu.
Requisition ID: 1034585
Job Category: Administrative Support
Apply at: *************************
$42k-45k yearly Easy Apply 10d ago
Customer Service Representative RiverPlex
Peoria Park District 3.3
Customer service specialist job in Peoria, IL
Duties: Under the direct supervision of the Coordinator of Member Services, the CustomerService Representative - RiverPlex, will be responsible for all functions at the front desk including but not limited to:
Enthusiastically greet all members/guests/staff upon entrance to the facility.
Answer phones, qualify calls, and direct them to the appropriate person.
Read Hot Notes and apply information from them to daily duties - Give correct information at all times. Keep informed on all facility information/upcoming events.
Scan member ID cards and verify membership status - take appropriate action when “Alerts” warrant.
Issue wristbands to the appropriate population.
Run POS transactions.
Look up members in Aphelion.
Ensure forms are filled out correctly.
Control the flow of traffic with a calm and friendly demeanor.
Answer questions correctly, handle suggestions and concerns with tact and caring with the ability to refer to policy.
Fold towels, maintain adequate stock, and monitor the quality of the product.
Keep desk, carpet, lobby, windows, and rugs cleaned and organized at all times.
Tag lost and found using detail in descriptions.
Maintain facility information, flyers, brochures, and office supplies.
Maintain open communication with supervisor regarding all issues, i.e., staffing, new ideas, problems, etc.
Attend monthly mandatory staff meetings.
Follow all safety procedures that pertain to the duties performed. Support all aspects of the Park District's safety program.
Perform other duties as assigned.
Essential Functions: The work requires some physical exertion in handling supplies and materials relevant to programming. Prolonged standing, bending, and stooping. Ability to understand and complete paperwork and record-keeping in order to complete duties. Ability to operate a computer, copy machine, scanner, etc. Ability to lift up to 40 lbs.
Qualifications
Education: A high school diploma or equivalent.
Experience: Strong customerservice skills/experience required.
Knowledge and Ability:
Ability to perform basic computer functions.
Ability to work cooperatively and harmoniously with people of all ages/economic levels in an enthusiastic and caring manner.
Ability to make decisions, problem-solve, diffuse angry situations, retain a vast amount of information, and relate to policy using common sense and diplomacy.
Ability to multi-task and react positively to changing situations/policies.
Ability to stand for extended periods of time.
Ability to work a minimum of 12 hours per week and have the flexibility to work different shifts/days, as needed.
Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.
Perks:
Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities.
The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.
All qualified individuals are encouraged to apply.
AN EQUAL OPPORTUNITY EMPLOYER.
$25k-31k yearly est. 21d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Customer service specialist job in Peoria, IL
is located onsite in Peoria, IL***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerService Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerService Representative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$29k-37k yearly est. Auto-Apply 43d ago
Customer Servicer & Store Associate
Hymans Auto Supply
Customer service specialist job in Decatur, IL
Full-time, Part-time Description
Hyman's Auto Supply; Specialty Paint Division
We are an automotive Paint, Materials & Equipment Distributor in the Decatur, IL market, with other locations in Springfield, Peoria, Chicago, Addison and Mishawaka, IN. Hyman's Auto Supply is a family business that has been in operation for over 98 years. We are growing in our markets and are looking to add to our talented staff!
Duties
- Check in merchandise accurately from various vendors
- Stock Shelves in a safe and timely manner
- Pull/Check/package orders for local customer delivery
- Mix custom automotive paint (training provided)
- Complete Miscellaneous tasks per Store Manager's discretion
-Part time position Monday thru Friday- Hours negotiable
- Pay based on experience
-$15-$18/HR
Requirements
- High School Diploma or GED
- Must be able to lift 40 lbs.
- Job requires you to stand/walk for extended periods of time
- Must have a Driver's License and a clean driving record
Salary Description $15-$18/HR
$15-18 hourly 46d ago
Part Time Leasing & Resident Services Specialist
Fairlawnre
Customer service specialist job in Champaign, IL
Requirements
Who you are -- We'd love to hear from you if you:
Hold a high school diploma or GED
Have at least 1 year of customerservice, hospitality, retail, or sales experience
Have at least 1 year of office administration or data entry experience, preferred
Bilingual (English/Spanish) a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver's license with 2 years of driving history and pass MVR requirements
Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Some additional things you will need:
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. Based in Chicago and Champaign, Illinois, and managing a portfolio of 5,700 units with an asset value of $850 million, Fairlawn has a 10-year record in value-add projects, student housing, and build-to-rent communities. Fairlawn's best-in-class student housing brand, Smile Student Living, manages 3,400 beds at the University of Illinois Urbana-Champaign and is a key player in student housing in the region. Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky, and is actively expanding into additional Midwest markets.
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
Salary Description $15.00 + incentives
$40k-65k yearly est. 24d ago
Customer Service- Entry Level
Trademark Marketing Group
Customer service specialist job in Decatur, IL
Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience.
Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level.
***********************
Professionals with customerservice experience are wanted to fill our Marketing and Entry Level Management positions.
We are currently accepting applications from individuals with experience working in customerservice, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable & comfortable working in a team environment with a focus on customer satisfaction and professional development.
Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.
Entry level sales and marketing representatives will be trained in the following areas:
Promotional Sales and Marketing
CustomerService
Account Coordination
Campaign Management
Client Relations
Management Training
Qualifications
Job Description/Responsibilities:
Contribute to a positive & energetic environment
Maintain professional standards in marketing, sales & customerserviceCustomer interaction to promote products & services
Participate in daily training sessions & campaign meetings
New account acquisition & customer retention
Interact with customers daily to review current promotions, provide service quotes and sign on new accounts
Conduct credit checks for potential customers
Work strategically on a lead-based sale campaign
Paperwork & lead disposition as needed
Position Benefits
Competitive Compensation- Weekly Pay
Merit Based Advancement
Exciting Bonuses & Incentive Plan
Company Events
Fun Work Environment
Job Requirements
4 year degree preferred
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customerservice or customer relationship experience
Ability to perform at a high level in a fast paced environment
Reliable transportation is a required!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-37k yearly est. 60d+ ago
Call Center Specialist, West Hay
Taylorville Memorial Hospital
Customer service specialist job in Decatur, IL
Min USD $17.14/Hr. Max USD $26.56/Hr. Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.
Qualifications
Education:
* High school graduate or equivalent required.
Experience:
* Previous work experience in a medical office and/or customerservice position preferred.
* Previous experience dealing directly with the public in person and on the phone preferred.
* Computer experience and typing skills required.
Other Knowledge/Skills/Abilities:
* Strong written and verbal communication skills required.
* Ability to multi-task and prioritize required.
* Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills.
Responsibilities
* Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
* Schedules, reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed.
* Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient's eligibility. Determines appropriate copay, registration conversation, and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration, including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment.
* Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinic's overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, patient portions at the time of service, and other old balances.
* Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
* Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
* Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards.
* Manages task lists within the electronic health record.
* Demonstrates support for and participates in accomplishing team goals and objectives.
* Assists clinic in meeting goals related to maintaining required government programs, such as NCQA and Meaningful Use programs.
* Performs other related work as required or requested.
$17.1-26.6 hourly Auto-Apply 2d ago
Nutrition and Hospitality Specialist
Alabama A&M University
Customer service specialist job in Normal, IL
The Nutrition and Hospitality Specialist will develop, implement, and evaluate nutrition education programs to improve the health and well-being of urban communities. This position ensures compliance with federal and state guidelines, oversees program staff, and collaborates with internal and external stakeholders to enhance urban nutrition education programs.
As part of a team dedicated to improving health of everyone, the Specialist will report to the Assistant Director of Urban Nutrition, Diet, and Health and Federal Nutrition Programs while supervising nutrition education program staff. They will provide expertise in nutrition education, obesity prevention, policy, systems, and environmental (PSE) strategies, and needs assessment.
Additionally, the Specialist will oversee program development, operations, evaluation, and reporting of evidence-based initiatives and applied research. This is a grant-funded position to meet everyone's health and nutrition needs.Essential Duties and Responsibilities:
* Provide supervision, guidance, and professional development opportunities for staff.
* Oversee program implementation to ensure compliance with federal, state, and local regulations.
* Conduct staff performance evaluations and assess program needs for continuous improvement.
* Identify, develop, and implement evidence-based nutrition education curricula tailored for urban communities.
* Ensure program content aligns with the Dietary Guidelines for Americans and HHS Physical Activity Guidelines and incorporates best practices in nutrition communication and social marketing.
* Conduct training sessions for staff to enhance nutrition education delivery.
* Identify and implement policy, systems, and environmental (PSE) strategies to improve food access and nutrition security.
* Collaborate with local, regional, and state organizations to strengthen public health initiatives.
* Conduct ongoing evaluations to measure program effectiveness and impact.
* Prepare and submit required annual reports, data analysis, and compliance documentation.
* Ensure that program strategies align with guidance and best practices.
* Establish and maintain partnerships with community organizations, government agencies, and academic institutions to expand program reach.
* Represent at professional conferences, meetings, and public forums.
* Publish research findings and best practices in peer-reviewed journals, digital platforms, and extension publications.
* Manage grant budgets to maximize program impact.
* Monitor expenditures and coordinate with Project Manager, Educators and Program Coordinators to submit monthly invoices.
* Oversee travel, purchasing, and contract processes to ensure efficient program operations.
* Ensure program audits comply with program guidance, as well as university and system policies.
Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
* Master's degree in nutrition/dietetics, hospitality, or a related field (Ph.D. preferred). Graduate-level coursework and specialized certifications in related fields are preferred. The selected candidate must obtain a doctorate degree within six years of successfully completing the probationary period.
* Minimum of 10 years of experience in community nutrition and outreach programming.
* Experience with curriculum development and program planning, implementation and evaluation.
* Strong leadership and supervisory skills with the ability to manage teams and work collaboratively.
* Excellent written and verbal communication skills, including experience preparing reports, presentations, and training materials.
* Proficient in computer operations, software applications, data management, and adapting to new technologies (e.g., PEARS, MS Office, Banner, Concur, etc.).
* Strong critical thinking and problem-solving skills with the ability to adapt strategies to program needs.
* Must have reliable transportation and a valid driver's license to travel within the designated area (mileage reimbursement available).
Skills & Competencies:
* Strong leadership, teamwork, time management and problem-solving skills.
* Communication Proficiency.
* Budget management.
* Expertise in program planning, implementation and evaluation.
* Proficiency in data analysis, program reporting, and grant management.
* Ability to formalize partnerships and engage stakeholders.
$31k-43k yearly est. 54d ago
Customer Service Representative - Decatur, Illinois
Tech-24 A Commercial Food Service Repair Company Inc. 3.4
Customer service specialist job in Decatur, IL
Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment.
The CustomerService Representative is a customerservice driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customerservice to customers. The CustomerService Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times.
Job Description:
Provide support to customers, handle inquiries, and provide resolutions.
Work directly with both internal staff and field technicians to provide excellent customerservice and estimate service repairs for customers.
Perform data entry with high efficiency.
Maintain professional verbal and written communication.
Manage workloads and complete service requests for customers in a timely manner.
Requirements:
High School Diploma or greater.
3+ years of customerservice experience required.
Prior call center experience (inbound/outbound) required.
Must have great customerservice skills.
Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC
Excellent written and verbal communication skills.
Strong data entry skills.
Must be able to work in office M-F 7:30am-4:30pm
Benefits Include (but not limited to):
Top pay for experience
Full benefit package including medical, vision, and dental insurance
Paid vacation, sick days and holidays including your birthday!
401(k) retirement savings plan
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
How much does a customer service specialist earn in Normal, IL?
The average customer service specialist in Normal, IL earns between $25,000 and $41,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Normal, IL
$32,000
What are the biggest employers of Customer Service Specialists in Normal, IL?
The biggest employers of Customer Service Specialists in Normal, IL are: