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Applied Scientist II, Customer Experience and Business Trends
Amazon 4.7
Customer service specialist job in Seattle, WA
Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join its team. CXBT's mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs, enabling natural, empathetic, and adaptive interactions. We leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval.
As part of CXBT, we have a vision to revolutionize how we understand, test, and optimize customer experiences at scale. Where traditional testing approaches fall short, we create AI-powered solutions that enable rapid experimentation, de-risk product launches, and generate actionable insights, -all before a single real customer is impacted.
Be a part of our agentic initiative and shape how Amazon leverages artificial intelligence to run tests at scale and improve customer experiences.
As an Applied Scientist, you will research state-of-the-art techniques in agent-based modeling, and lead scientific innovation by building foundational agentic simulation capabilities.
If you are passionate about the intersection of AI and human behavior modeling, and want to fundamentally influence how Amazon tests and improves customer experiences, this role offers a great opportunity to make your mark.
Key job responsibilities
- Design and implement frameworks for creating representative, diverse agents that faithfully capture real-world characteristics
- Use state-of-the-art techniques in user modeling and behavioral simulation to build robust agentic frameworks
- Develop data simulation approaches that mimic real-world speech interactions.
- Research and implement novel algorithms and modeling techniques.
- Acquire and curate diverse datasets while ensuring user privacy.
- Create robust evaluation metrics and test sets to assess language model performance.
- Innovate in data representation and model training techniques.
- Apply responsible AI practices throughout the development process.
- Write clear, scientific documentation describing methodologies, solutions, and design choices.
A day in the life
Our team is dedicated to improving Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers' experiences, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Basic Qualifications
- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
- Experience with Machine Learning and Large Language Model fundamentals, including architecture, training/inference lifecycles, and optimization of model execution, or experience in developing and deploying LLMs in production on GPUs, Neuron, TPU or other AI acceleration hardware
Preferred Qualifications
- Experience in professional software development
- Experience building machine learning models or developing algorithms for business application
- Have publications on top-tier conferences, such as CVPR, ICCV, ECCV or NeurIPS
- Experience with large scale distributed systems such as Hadoop, Spark etc.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually
$33k-38k yearly est. 5d ago
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Customer Service Specialist
Autonomy Staffing
Customer service specialist job in Renton, WA
About the job CustomerServiceSpecialist Job Title CustomerServiceSpecialist (Order Entry & Payment Processing) - Contract-to-Hire 6 months Company Renton-based manufacturer Schedule Monday-Friday, 8:00am-5:00pm (flexibility within ~1 hour) Employment Type
6-month contract-to-hire (long-term opportunity)
Pay
$55,000-$60,000/year (approx. $26.50-$29.00/hr)
Overview
Were hiring a CustomerServiceSpecialist to support a small, collaborative team (8-10 people). This role is primarily email/inbox management, order/data entry, and basic payment processing, with light phone coverage. Youll work mainly in Microsoft Outlook/Teams, and youll learn an older ERP System (Epicor 10) on the job.
Responsibilities
Daily order processing and accurate entry of orders/purchase orders in the ERP
Manage a shared Outlook inbox: respond to product/order/payment inquiries and keep the inbox cleared/organized
Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed
Basic payment processing (credit card payments via payment link or by phone)
Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)
Support simple reporting/admin tasks (basic Excel reports, internal coordination)
What Theyre Looking For (Top 3)
Personable team fit (small team, customer-first mindset)
Strong attention to detail (order entry / purchase order data accuracy)
Solid office admin skills (Outlook/Teams-heavy workflow, organization, follow-through)
Required Qualifications
Experience in customerservice plus order processing / data entry
Experience handling payments (credit card processing / payment links / invoices)
Strong written communication (email-first role) and comfort multitasking
Proficiency with Outlook/Teams and basic Excel/Word
Customer.specialist.role Marcobe
Preferred
Experience with ERP software (Epicor a plus; not required)
Manufacturing/distribution/customer support background
Conversion Benefits (once hired full-time)
Upon conversion to full-time, the client offers a competitive benefits package including:
Customer.specialist.role Marcobe
Medical, dental, and vision
401(k) with company match
20 days PTO annually + holidays
Ongoing training and development
$55k-60k yearly 2d ago
Customer Service Rep
ASC Engineered Solutions, LLC
Customer service specialist job in Kent, WA
Department: Distribution Center Operations
Employment Type: Full Time
Reporting To: Kimberly Bailey
Compensation: $44,200 - $60,320 / year
Description
Seattle, WA
The CustomerService Representative provides effective customerservice for all internal and external customers.
How You will Help
Responsible for communicating with customers via phone, email, fax, etc.
Provide timely and accurate information to incoming customerservice orders, status, and product knowledge request
Process customer orders, changes, and returns
Resolve customer complaints by investigating problems, developing solutions, and making recommendations
Work closely with the Operations Supervisor as directed
Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times
Provide timely feedback regarding service failures or customer concerns
Work closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Perform other duties as directed
What You Will Bring
Strong communication and interpersonal skills
Outstanding customerservice skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possess strong commitment to team environment while working well with others
Work systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office and Microsoft CRM Dynamics
Qualifications
* Associates' Degree in Business and/or Related Field
* 2 + years of CustomerService experience in the manufacturing or construction industry
Job Benefits
Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
5 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
$44.2k-60.3k yearly 2d ago
Customer Service Representative - Mobile
1St. Security Bank of Washington 4.5
Customer service specialist job in Aberdeen, WA
A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for first line branch customerservice by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
Must understand and adhere to the Bank's CustomerService Protocols when greeting, meeting and interacting with customers
Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
Takes ownership of the customer experience by being present and willing to help
Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.
Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
Processes monetary transactions and balances cashbox daily
Receives and processes name and address changes and other account maintenance, as necessary
Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
Must know the features and benefits of 1st Security's products and services
Must be able to multi-task and prioritize
Participates in branch operational and audit activities as assigned
Follows appropriate steps to ensure branch security
Adheres to 1st Security Bank policies and procedures
Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
Travels to assigned 1st Security Bank locations as business needs require
Performs other duties as assigned
BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long- and short-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical - fair, honest and act with integrity.
Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams - we encourage each other to reach for our dreams.
Diversity - we celebrate diversity and support equality for all.
Community Oriented - we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication - always professional, responsive, and timely.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent and at least one year experience within a financial institution.
Requires a basic knowledge of all applicable regulations that pertain to this position
Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
Must be bondable
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters
The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
As part of the daily work demands, occasional lifting and moving of objects up to 25 pound is required.
The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$35k-40k yearly est. 6d ago
Customer Service Rep
ASC Engineered Solutions-The Reliable Automatic Sprinkler Co., Inc.
Customer service specialist job in Kent, WA
CustomerService Representative. Northwest Sales Seattle, WA The CustomerService Representative provides effective customerservice for all internal and external customers. Responsible for communicating with customers via phone, email, fax, etc. P CustomerService, Operations Supervisor, Sales Representative, Service, Microsoft, Manufacturing, Retail, Customer
$33k-43k yearly est. 8d ago
Customer Service Representative
Bedrosians Tile and Stone 4.1
Customer service specialist job in Seattle, WA
You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.
CustomerService Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.
As a customerservice representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.
Duties
Work cooperatively in team environment
Greet and assist customers with selections and follow-through on their orders
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Answer phone inquiries including over the phone orders
Assist with stock checks, pricing, freight quotes and processing orders
Process P/O's and receivings for product lines
Develop basic understanding of design and color
Resolve customerservice issues
Multitask and prioritize work through effective time management
Maintain a neat and organized workspace
Work within the framework of the company's defined policies, procedures, goals, and directives.
Any other duties required of the position
Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, CustomerService, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:
Gain knowledge of all current and new product lines
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
Comply with all safety policies and protocols
Minimum Qualifications
High School Degree or equivalent
Excellent email and computer skills
Positive attitude
Excellent and professional phone skills
Excellent verbal English communication skills
Detail-oriented
Self-motivated and proactive'willing to take the extra step!
Demonstrate integrity, professionalism, and perseverance
Possess a flexible work schedule
Ability to lift up to 65 lbs.
Prior customerservice experience is a plus
Bi-lingual in Spanish a plus
Company Overview
In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.
Values
We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.
Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page: *****************************************
$35k-42k yearly est. 2d ago
Sales Support Specialist
Ram Mounts 4.0
Customer service specialist job in Seattle, WA
Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world's most rugged industries, we serve motorcyclists, kayak fishers, delivery drivers, farmers, pilots, extreme sports enthusiasts, and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made right here in Seattle, we are proud to offer a lifetime warranty on most products.
Job Summary
At National Products Inc, the Sales Support Specialist is a key role in the Sales Operations team connecting our customers with the things they need. Grow your Inside Sales CRM experience within a strong and established structure by focusing on order management and demand planning assistance for Fortune 500 companies. Our Sales Support Specialists work as a team to enhance customer success. Demand for RAM Mounts is at an all-time high and we want to capitalize on new market opportunities by reducing order friction and inspiring customers' new orders.
Specific Duties
Processing Purchase Orders and Order Revisions as backup Order Entry
Capturing and updating precise and relevant customer details in our ERP software
Supporting NPI's Account Management team on customer-specific solutions
Provide order status updates and support customer requests
Supporting operational process improvements to adhere with our ISO:9001 Quality system
Proactively refine best practices to improve efficiencies of sales team
Draft, update, and maintain Standard Operating Procedures (SOPs) to ensure clarity, accuracy, and alignment with current operational practices.
Manage hundreds to thousands of customer support tickets weekly to prioritize customer needs.
Skills and Qualifications
Data entry experience requiring a high degree of accuracy
Able to read and understand discrete PO's and communication skills to resolve discrepancies
Production operations mindset, embracing FIFO/MTO order management principles
Experience collaborating with buyers for forecast and discrepancy resolution between ERP and CRM systems
Strong web-based application skills for support ticketing
Clear verbal and written communication skills
Highly organized task management skills
Excellent time management and efficiency focus
Education and Qualifications
High school diploma required
Work experience within just-in-time-delivery Original Equipment Manufacturing preferred
Inside sales experience preferred
Hourly Range: $25.00 - $30.00
Benefits
Employer paid Medical, Dental, Vision, and Life Insurance
Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
401k with up to 4% employer match
Additional paid parental leave beyond state/federal offerings
Quarterly catered lunch events for all employees
RAM Mounts product discounts
Position Status: Full Time
Position Location: Onsite
A drug screening will also be required (THC or Marijuana not screened during pre-employment test).
$25-30 hourly 4d ago
Sewer Service Expert (2640)
Harts Services 4.3
Customer service specialist job in Tacoma, WA
SUNDAY - THURSDAY schedule
Friday & Saturdays off!
At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect.
Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay.
What You'll Do:
Diagnose sewer issues and create multi-option proposals
Present solutions with confidence using the Harts Service Process
Complete residential sewer service work to the highest standards
Meet performance goals while supporting your team
Pay & Schedule:
Commission-based position (earn 4%-18% per project subtotal)
Expected annual earnings: $70,000-$180,000+
Full-time, SUNDAY - THURSDAY
Hours between 6:30am - 6:00pm
Why You'll Love Harts:
Medical, dental & vision insurance
401(k) with company match
Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays
Company vehicle + paid life insurance
Employee discounts, referral bonuses & growth opportunities
A stable, year-round career where hard work = unlimited earning potential
If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************.
Harts - We Care More.
Qualifications
What You Need:
Valid driver's license & clean driving record
Sewer service experience preferred (we'll train the right licensed pro)
Strong customer focus and team mindset
$70k-180k yearly Easy Apply 14d ago
Customer Experience Representative
Tacoma 4.3
Customer service specialist job in Tacoma, WA
Benefits:
Employee discounts
Flexible schedule
Free food & snacks
Summary:Promotes quality customerservice and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.
Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs
Primary Duties and Responsibilities:
Answers telephones, emails and texts and responds to inquiries in a professional manner.
Conducts sales calls for prospective members.
Processes student registrations using effective sales/customerservice techniques.
Resolves customer concerns/complaints using a professional approach.
Assists customers with purchases of merchandise and memberships.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
Makes calls to resolve open account problems
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Job Qualifications and Skills
Ability to work with children
Excellent communication and organizational skills
High energy
Strong work ethic
Must pass background examinations prior to training
About Goldfish Swim School:
Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!
Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:
Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
Our pools are disinfected with chlorine to provide the safest swimming environment
Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus
If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensation: $17.50 - $20.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! CustomerService
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
$17.5-20 hourly Auto-Apply 60d+ ago
Airline Customer Service Agent SEA - English/Japanese Speakers
Pacific Aviation 4.1
Customer service specialist job in Seattle, WA
Job DescriptionHourly Pay $21.00 per hour Join Pacific Aviation at SEA - Where Every Journey Begins with You!
Are you passionate about aviation, customerservice, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline CustomerService Agent at the Seattle - Tacoma International Airport
At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a CustomerService Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Your Role in the Passenger's Journey:
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What We're Looking For:
Exceptional CustomerService Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed.
Team Player Mentality - You work well with others and contribute to a positive, collaborative environment.
Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks.
Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.
Shifts Available (Part-Time):
4-5-hour shifts available for the following time slot:
9:00 AM - 1:00 PM
Must be available to work at least 4 days per week, including weekends and holidays.
Must be able to Friday, Saturday and Sunday
Bilingual Preferred:
English + Japanese
Benefits
Hourly Pay Rate: $21.00
Medical, Dental, & Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Company-Provided Uniform
Parking Discounts
Paid Training
Referral Bonus Program
Cell Phone Plan Reimbursement
Ready to Take Off with Pacific Aviation? Apply Today!
If you're ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we'd love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$21 hourly 18d ago
Enterprise Sales Specialist - Data and Customer Journeys
Adobe 4.8
Customer service specialist job in Seattle, WA
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
We are seeking an experienced Enterprise Account Executive who will be responsible for exceeding sales targets through the sale of Adobe's Data + Customer Journey Management solutions to some of Adobe's largest accounts nationally.
As an Account Executive, you will drive net new revenue within an assigned account base. The ideal candidate is someone who thrives on being on the front lines, prospecting, consultative selling, and winning!
The perfect candidate will achieve success through solution selling capabilities and direct, face-to-face contact with the customer. If you are passionate about what you do, have an entrepreneurial flair and are excited by leading-edge customer journey technologies, we want to hear from you.
What you'll Do
Develop and execute an account plan that serves as a success roadmap to exceed the quota.
Perform outbound prospecting activities to generate new business within an existing Adobe customer base.
Maintain an active pipeline of forecasted sales to meet and exceed monthly, quarterly, and annual quota objectives.
Collaborate and work with various cross-functional groups within Adobe (Product, Marketing, Legal, Finance, Deal Desk) to successfully manage the entire sales cycle.
Build strong, lasting relationships with customers by understanding their needs and business objectives and communicating how Adobe can solve them.
Acquire and maintain a working knowledge of the complete capabilities of Adobe's Experience Cloud solutions.
Develop account plans with key partners.
What you need to succeed
Ability to understand client business objectives and tell the differentiated Adobe story of the solution.
A minimum of 6+ years large enterprise-level outside software sales experience.
Deep understanding of enterprise sales cycle, preferably Marketing technology.
Deep understanding of the competitive landscape for Adobe's solutions.
Proven track record of success and a history of exceeding quota.
Creative self-starter: ability to work independently.
Strong skills in the following: communication, presentation, negotiation, organization, and attention to detail.
Bachelors degree or equivalent practical experience.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $268,600 -- $454,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In California, the pay range for this position is $313,800 - $454,350 In Washington, the pay range for this position is $297,200 - $430,400
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
$76k-99k yearly est. Auto-Apply 39d ago
Customer Service Advisor
Radius Recycling
Customer service specialist job in Tumwater, WA
Responsibilities include working as part of a retail sales team to provide best in class customer care. The CustomerService Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
$31k-38k yearly est. 60d+ ago
Mediator | Workforce Relations Specialist
Prosidian Consulting
Customer service specialist job in Seattle, WA
ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. We help forward-thinking clients solve problems and improve operations. With a reputation for its strong CONUS/OCONUS practice spanning six solution areas, ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ******************
Job Description
ProSidian Seeks a Workforce Relations Specialist in CONUS/OCONUS - Seattle, WA to support an engagement for an agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources.
The ProSidian Engagement Team Members work to provide multi-functional mediation and/or arbitration services for conflict resolution among personnel in various offices and platforms of the National Oceanic and Atmospheric Administration (NOAA). Creating a safe, civil, and productive work environment is paramount to the mission of the NOAA and its offices. The purpose of conflict resolution within NOAA offices is to acknowledge and address conflicts before they become a serious issue.
Workforce Relations Specialist Candidates shall work to support requirements for Program Support and The Workforce Relations Specialist will provide mediation for conflict resolution among various offices and platforms within the National Oceanic and Atmospheric Administration's Office of Marine and Aviation Operations (OMAO).
This person will collaborate with the OMAO Human Resources team to provide support conflict resolution on a variety of complex employee relations matters. These matters include disciplinary actions, policy interpretation, employee issues, unpleasant event occurrences, etc. The ideal candidate will collaborate with OMAO to act as a neutral third-party mediator and resolve conflicts that promote a safe, transparent, and productive work environment. Responsibilities include, but are not limited to:
Lead detailed, factual employee relations reviews and summarize findings in a written report.
Research and understand agency policies, guidelines, etc. to better assess conflict.
Collaborate with OMAO personnel and HR to review current and potential conflicts that arise in employee/agency interactions.
Provide completely neutral guidance to effective conflict resolution.
Provide guidance to the OMAO and its employees in various matters.
Identify mediation trends and adhere to best conflict resolution practices.
Have a strong understanding of federal government business operations and work process.
Support project teams and program managers and provide daily execution assigned work functions.
Summarize issues and findings in a clear and logical manner.
Have strong analytical and problem solving skills.
Qualifications
The Workforce Relations Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required: Bachelor's degree from an accredited college or university in a relevant field with at least five years of experience in mediation, arbitration, law, human resources, and formal conflict resolution.
Bachelor's degree REQUIRED, Master's degree preferred.
Mediation/arbitration training REQUIRED with proof of extensive work history within the industry and/or credentials.
At least 5 years relevant experience in mediation/arbitration.
Experience in formal alternative dispute resolution (ADR) services is a plus, but not required.
Ability to work effectively both independently and as part of a team.
Candidate must have strong attention to detail and organizational skills.
Demonstrated ability to propose possible resolutions to complex technical, managerial or operational problems.
Demonstrated leadership, management, organizational, and decision-making skills.
Demonstrated proactivity, attention to detail, working within deadlines, and ability to juggle multiple priorities in a fast-paced environment.
Excellent interpersonal skills and client service provision.
Excellent written and verbal communication skills.
Experience in project administration and management procedures strongly preferred.
Experience in the use of database applications and presentation software desirable.
Intermediate level proficiency in MS Excel and other MS Office Suite programs.
Requires proficiency in the use of Microsoft Office with an emphasis on Excel spreadsheet skills, PowerPoint, Internet and e-mail applications.
Understanding and proficiency in financial and project management systems and procedures.
TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.
LOCATION: Work shall be conducted at the CONUS/OCONUS - Norfolk, VA
U.S. Citizenship Required
Excellent oral and written communication skills
Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG's designated Security Office.
#HRJobs #MediationJobs #ArbitrationJobs #ConflictResolutionJobs #NOAAJobs #IDEAL
Additional Information
As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.
CORE COMPETENCIES
Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
Leadership - ability to guide and lead colleagues on projects and initiatives
Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation - persistent in pursuit of quality and optimal client and company solutions
Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
Organization - ability to manage projects and activity, and prioritize tasks
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OTHER REQUIREMENTS
Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom
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BENEFITS AND HIGHLIGHTS
ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:
Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.
FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************.
ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.
Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
$33k-46k yearly est. Easy Apply 60d+ ago
Customer Service Building Support
Constellis 4.8
Customer service specialist job in Seattle, WA
The CustomerService Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service either indoors or an outdoor setting of a covered loading dock.
PAY TRANSPARENCY/COMPENSATION
Rate of Pay: $24.00/hr
RESPONSIBILITIES
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
Recognize and greet Client's senior management when they visit the building
Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
Enter work orders as authorized by Client's authorized representatives
Provide additional related services as requested by Client
Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives,
Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate
Work is typically based inside, outside and around a busy multi-building environment subject to frequent interruptions.
Certain shifts require being outdoors under a covered loading dock area.
QUALIFICATIONS
Must have a minimum of 3 years of security experience and/or a minimum of 3 years in the concierge or hospitality industry, demonstrating the capability to operate effectively within a high-level, service-oriented corporate environment while maintaining security standards.
Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
Be a U.S. Citizen with a social security card and a valid driver's license
Must meet all medical and physical standards and satisfactorily complete background checks and drug screening
Comply with all applicable federal, state and local security personnel registration and licensing laws including possessing a valid state guard license
Current CPR/AED/1st Aid Certification Write and speak clearly and effectively in English
Successfully complete all training and certification requirements
Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.
Regular, in-person attendance required
May be required to lift and carry awkward items weighing up to 50 lbs.
Certain shifts will require prolonged standing with little breaks.
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
$24 hourly 12h ago
Client Specialist
Barry's 3.7
Customer service specialist job in Seattle, WA
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customerservice in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists CustomerService: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
The Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience..
Key Responsibilities:
Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits.
Build and maintain strong relationships with potential clients by providing exceptional customerservice, demonstrating empathy, and addressing their concerns and questions.
Review the information provided by potential clients.
Sign up new clients, while addressing any concerns, and highlighting the benefits of working with the firm.
Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process.
Provide accurate and comprehensive information about the client and their case to facilitate efficient case management.
Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system.
Provide regular updates to management on performance, and ensure the proper use of systems to guarantee accurate reporting.
Handle any additional tasks or responsibilities as directed by management.
Qualifications:
All candidates must have a Bachelor's Degree.
Must be fully bilingual- Spanish & English.
Must possess at least 2 years of professional experience, preferably working in an immigration law firm.
Strong persuasive communication and someone who enjoys working directly with current and potential clients.
Knowledge of immigration laws, regulations, and processes.
Excellent interpersonal and relationship-building skills to establish trust and credibility.
Ability to work independently and a self-starter.
Outstanding communication skills, both verbal and written, to effectively convey complex information.
Results-oriented mindset with a drive to meet or exceed targets and business objectives.
Familiarity with CRM systems and activity tracking tools.
Pay Range: $22 - 27 per hour
Amazing Benefits Include:
Medical (100% employer paid)
Vision
Dental
$50k life insurance policy
401(k) with 6% Employer Match, PTO, Paid Holidays, Employee Assistance Program,
Fitness Stipend
We are excited about the possibility of you joining our team! Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC!
$22-27 hourly Auto-Apply 44d ago
On-Call Client Engagement Specialist
DESC 4.3
Customer service specialist job in Seattle, WA
Pay Range: $39.00 per hour, $50 per hour Premium Pay for applicable shifts
Benefits: Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION:
We are looking for On Call Client Engagement Specialists (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Downtown Behavioral Health Center.
Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders.
The Downtown Behavioral Health Center is operated by DESC and support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health.
The CES team monitors the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams.
The CES team supports DESC's Good neighbor policy in public spaces adjacent to clinics and ensures the community milieu around DESC buildings are welcoming and approachable.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic.
Be present in outside spaces near to the clinic for community visibility and client engagement. Be a welcoming presence, orient community members and clients to DESC services, walk regular rounds in the neighborhood, escort clients and prospective clients to nearby DESC buildings, and participate in clean-up activities.
Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients.
Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors.
Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens.
Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility.
Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies.
Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care.
Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff.
In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach.
Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence.
Provide support to staff related to safety issues upon request.
Help ensure cleanliness of lobby area and other common spaces within the building.
Participate in staff meetings, team huddles, and training, with both DESC and HMC staff.
Other responsibilities as assigned.
MINIMUM EXPECTATIONS:
Be reasonably available to accept 8 am to 5 pm per-diem shifts with less than 24 hours notice.
Maintain current contact information with supervisor, including phone, email, text, etc.
Once a full shift is accepted (no partial shifts), work that shift from start to finish, except in extraordinary circumstances that make this impossible.
Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies.
Ability to learn and incorporate required DESC protocols and procedures with limited training and orientation (typically 1 day of training and two shift shadows).
Picking up at least two shifts per month as shifts are available.
Requirements
MINIMUM QUALIFICATIONS:
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential
Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.
Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services.
Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques.
Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder.
Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas.
Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice.
Experience working with adults living with mental illness and/or co-occurring disorders.
Interest or experience in working with clients that traditional health care programs have turned away.
Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customerservice skills.
Ability to work effectively with clients potentially displaying unusual and bizarre behaviors.
Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients.
Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy.
Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment.
Able to maintain client confidentiality.
Ability to pass criminal background check.
PREFERRED QUALIFICATIONS:
Has work experience as an Emergency Medical Technician or Psych Technician in the field.
Bilingual in English and Spanish.
Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS:
Works in a climate-controlled office environment with frequent interpersonal interactions. Works outside in all weather. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in the community.
EQUAL OPPORTUNITY EMPLOYER:
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
Salary Description $39.00 per hour
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung.
AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon's own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment.
The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way.
Key job responsibilities
- Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
- Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
- Build customer skills and proficiency with Connect.
- Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.
- Develop account plans in conjunction with field teams.
- Meet annual revenue targets through increased adoption of Connect.
- Work with partners and ISVs to extend reach & drive adoption of AWS solutions.
A day in the life
The Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- 3+ years with Amazon Connect or contact/call center technology expereince
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually
$38k-48k yearly est. 3d ago
Airline Customer Service Agent SEA - English/Mandarin Speakers
Pacific Aviation 4.1
Customer service specialist job in Seattle, WA
Job Description
Must be fluent in Mandarin and English
Pacific Aviation is seeking bilingual Airline CustomerService Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.
With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.
What You'll Do
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What You Bring
Fluency in Mandarin and English (required)
Strong interpersonal and communication skills
Computer skills with accurate data entry
Ability to stay calm and effective in a busy airport environment
Physical ability to be on your feet and move throughout the shift
Legal authorization to work in the U.S.
Must pass a background check and drug test Schedule
Must be available weekends and holidays
Schedule
Part-Time
Must be available weekends and holidays
Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am
Benefits
Hourly Rate: $ 21.00
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus
$21 hourly 31d ago
Client Engagement Specialist - DBHC
DESC 4.3
Customer service specialist job in Seattle, WA
Shift: Day
Days Off: Saturday, Sunday
Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION:
We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Pioneer Square DESC clinics.
Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders.
The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health.
The CES team will be the point people to monitor the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic.
Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients.
Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors.
Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens.
Become certified in enhanced behavioral de-escalation training and maintain annual re-certification.
Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility.
Assist in training clinic staff on de-escalation skills and leading crisis response drills.
Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies.
Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care.
Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff.
In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach.
Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence.
Lead critical debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request.
Attending consumer advisory board (CAB) meetings with the purpose of eliciting consumer input regarding Clinic program performance and to assure the consumer perspective is well-understood and reported back to the team.
Help ensure cleanliness of lobby area and other common spaces within the building.
Participate in staff meetings, team huddles, and training, with both DESC and HMC staff.
Other responsibilities as assigned.
WORKING CONDITIONS:
Works primarily in a climate-controlled office environment with frequent interpersonal interactions. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle.
Requirements
MINIMUM QUALIFICATIONS:
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential
Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR
A combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services.
Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques.
Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder.
Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas.
Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice.
Experience working with adults living with mental illness and/or co-occurring disorders.
Interest or experience in working with clients that traditional health care programs have turned away.
Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customerservice skills.
Ability to work effectively with clients potentially displaying unusual and bizarre behaviors.
Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients.
Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy.
Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment.
Able to maintain client confidentiality.
Ability to pass criminal background check.
Valid Washington state driver's license and insurable driving record.
PREFERRED QUALIFICATIONS:
Has work experience as an Emergency Medical Technician or Psych Technician in the field.
Bilingual in English and Spanish.
Bi-cultural background/experience.
Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER:
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
Salary Description $37.78 - $41.72 per hour
How much does a customer service specialist earn in Olympia, WA?
The average customer service specialist in Olympia, WA earns between $28,000 and $46,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Olympia, WA
$36,000
What are the biggest employers of Customer Service Specialists in Olympia, WA?
The biggest employers of Customer Service Specialists in Olympia, WA are: