Customer service specialist jobs in Pennsylvania - 4,048 jobs
Customer Support Coordinator
Classical Academic Press
Customer service specialist job in Camp Hill, PA
Classical Academic Press (CAP) is a faith-based publisher of award-winning curricula and educational media designed for classical schools, Christian schools, homeschoolers, and charter schools. With 30+ employees and year-over-year growth, CAP is committed to delivering creative, high-quality educational resources.
We are seeking a full-time Customer Support Coordinator to join our team. This role serves as a central connection point for customer communication, community support, and marketing operations. The ideal candidate is warm, highly organized, technologically adept, and able to balance customer-facing responsibilities with internal coordination and project support.
If you are considering this position, please read more about Classical Academic Press and apply directly on LinkedIn.
Please include your resumé and cover letter.
Primary Responsibilities
Customer Support & Communication
Answer all inbound customer phone calls with professionalism and clarity.
Manage the HubSpot Support Inbox, ensuring timely responses and accurate resolutions.
Advocate for customer needs across departments and contribute to improving customer experience processes.
Provide direct support for:
Ask the Magister inquiries
MyLibrary access and troubleshooting
Digital resource and fulfillment questions
Forms, ShelfIt, and other web-based tools
Assist in setting up co-ops, including coupon creation and distribution.
Marketing Support
Support the marketing team with the annual CAP Catalog project, including planning, proofing, coordination, and task management.
Seasonal conference planning and logistics support
Manage and maintain customer and audience segmentation, ensuring list freshness and accuracy.
Assist with marketing automations, including:
Post-purchase customer journey emails
Multi-step drip campaigns
Customer lifecycle email updates
Provide administrative or communication support to marketing initiatives as assigned.
Internal Operations & Special Initiatives
Contribute to the development and maintenance of CAP's AI database for customer support, including tagging, categorization, and content updates.
Schedule and coordinate internal learning opportunities such as Lunch & Learns with various authors and members of the CAP leadership team.
Assist with annual seasonal communications, including coordinating and sending Christmas cards.
Skills & Qualifications
Preferred:
Bachelor's degree in a related field.
Experience in customerservice, marketing, operations, or community support (ideally in education or publishing).
Familiarity with classical homeschooling or classical Christian education.
CRM experience (HubSpot strongly preferred).
Key Skills:
Strong verbal and written communication abilities.
Excellent organizational and administrative skills.
Comfort working both independently and collaboratively.
Proficiency with Google Suite and cloud-based tools.
A proactive, empathetic, customer-first mindset.
Cross-Department Collaboration
The Customer Support Coordinator will work closely with:
Marketing
Sales
Scholé Communities
Web Development
Systems Integration
Finance & Operations
Special Projects (as assigned)
Customer journey and lifecycle communication improvements
Data and segmentation projects
Digital resource support initiatives
Internal training coordination
AI database buildout and optimization
$33k-53k yearly est. 3d ago
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Regional Installation & Service Specialist - Northeast
Silentia Us
Customer service specialist job in King of Prussia, PA
About Silentia
Silentia is a Swedish, family-owned company founded in 1989 and headquartered in the U.S. in King of Prussia, PA. Silentia has been operating in the United States since 2014, partnering with leading healthcare systems across the country to improve patient privacy, infection control, and clinical workflows.
We design and manufacture an innovative hard-surface patient privacy screen system that replaces traditional hospital privacy curtains, cubicle curtains, and shower curtains. Our modular and configurable solutions are designed to fit any healthcare environment.
With more than 4,000 product combinations in use across 50+ countries worldwide, Silentia's solutions are proven to help reduce the risk of cross-infection while enhancing patient dignity, staff efficiency, and sustainability in healthcare settings.
Job Description
The Regional Installation & ServiceSpecialist - Northeast is a hands-on technical role responsible for the delivery, installation, commissioning, maintenance, and repair of Silentia's patient privacy screen systems across hospitals and healthcare facilities in the Northeast region.
Key Responsibilities
Perform on-site installation of Silentia privacy screen systems
Interpret floor plans and installation drawings
Assemble, mount, level, and secure systems
Conduct final walkthroughs and handoff
Provide on-site service and repairs
Diagnose and resolve issues
Perform warranty and non-warranty service calls
Support sales with site walks and assessments
Act as technical contact for facilities teams
Coordinate deliveries and tools
Maintain inventory
Submit service and installation reports in Salesforce
Qualifications & Experience
Required
3-7+ years of installation or field service experience
Experience working in a healthcare environment or equivalent setting
Ability to read floor plans, technical drawings, and installation guides
Strong mechanical aptitude
Excellent communication skills
Valid driver's license with a clean driving record
Maintain hospital vendor credentialing and access requirements
Ability to travel extensively
Comply with all applicable federal, state, and local laws, regulations, and hospital policies while performing installations and service
Preferred
Healthcare furniture or architectural systems experience
Infection control familiarity
CRM experience
Physical Requirements
Ability to lift and maneuver equipment weighing up to 75 lbs
Ability to stand, kneel, and climb ladders
What We Offer
Competitive salary
Company van provided
Tools and safety gear provided
Comprehensive health, dental, and vision insurance
Generous PTO and holiday schedule
Option to participate in 401(k) plan
$46k-86k yearly est. 1d ago
Customer Support Specialist
Allstem Connections
Customer service specialist job in Center, PA
AllSTEM Connections is currently recruiting on behalf of one of our esteemed clients. Please review the position details and if interested , Please email your resume to me - ********************************.
Title -Customer Support Specialist
Hourly Pay Rate (w2 Role) - $30
This is a hybrid role (3 days remote / 2 days onsite)
Duration: 12 month contract, with the possibility for conversion
Location -Center Valley, PA 18034-0610 United States
Qualifications
Bachelor's degree in Business or related field preferred (not required)
2-4 years of experience in data analytics, finance/accounting, or related field
Ability to work independently with minimal supervision, prioritize tasks, and manage multiple deliverables
Understanding of master data and structural relationships
Strong problem-solving skills and ability to escalate issues appropriately
Proficiency in MS Excel, MS Access, and PowerPoint
Detail-oriented with strong analytical and organizational skills
Excellent verbal, written, and interpersonal communication skills
Ability to work effectively in a team environment
Responsibilities
Understand data intricacies within business processes and ensure data integrity across multiple systems
Document master data management processes and develop internal controls
Support data loads and master data maintenance requests for multiple business groups
Collect, calculate, verify, and report incentive compensation for the sales force in line with established programs
Create documentation for all master data fields and maintain accuracy in updates
Communicate changes in master data to relevant stakeholders
Assist in data gathering, validation, and compliance checks (including J-SOX controls)
Provide summary-level analytics and collaborate on robust data analysis
Recommend improvements to data structures and processes to optimize information flow
Run monthly incentive compensation processes, including adjustments, splits, transfers, and bonus entries
Finalize monthly incentive compensation payable for approval and submission to payroll
Research and resolve discrepancies related to commission/bonus payouts and sales reporting
Support exception requests and assist sales teams with reconciliation of sales credit and incentive compensation
Contribute to updates or creation of incentive compensation policies and SOPs
Perform other related duties as assigned
Key Attributes
Analytical, investigative, and problem-solving mindset
Ability to troubleshoot issues within internal systems
Strong interpersonal skills with empathy and compassion
$36k-59k yearly est. 1d ago
Customer Service Representative - Malvern, PA
Corps Team 4.0
Customer service specialist job in Malvern, PA
Our client, a water technology provider, is seeking a CustomerService Representative for a 4+ month contract opportunity located in Malvern, PA. This role is hybrid.
Potential to convert to full-time, direct employment.
Role Overview:
Provide order processing and sales-related support to internal and external customers
Deliver high-quality customerservice with prompt, thorough responses to inquiries
Coordinate all aspects of order management from quoting through delivery and invoicing
Order Management:
Process orders for products and services submitted by sales staff or customers
Manage orders ranging from quick-ship items to complex, long-cycle orders
Proactively follow up on order backlog to ensure accuracy and completeness
Communicate order status updates and changes to relevant stakeholders in a timely manner
Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
Maintain virtual customer files, including sales contracts and supporting documentation
Customer Billing Resolution
Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
Sales Support:
Provide pricing and availability information
Prepare formal quotations for standard and select specialty products and services
Support pre- and post-order sales activities as needed
Perform additional duties based on organizational needs
Qualifications:
0-2+ years of experience with a college degree or equivalent work experience
Conceptual understanding of fundamental theories, principles, and practices
Strong technical aptitude
Ability to work effectively with a diverse workforce and customer base in a matrixed organization
Proficiency in Microsoft Office applications
Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools
Pay Rate $25.00 per hour
$25 hourly 5d ago
Client Services Associate
Transperfect 4.6
Customer service specialist job in Pittsburgh, PA
Who We Are
Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!
So you like what you hear but haven't worked in ‘language' before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.
That's enough about us - what about you?
We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.
If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our Pittsburgh office. We offer career development and an attractive bonus plan and social events are organized frequently.
What You Will Be Doing
The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.
Respond to client requests for new project initiatives through our centralized technology
Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Initiate all project related work by providing detailed budget, schedule and
instructions to the project team and by anticipating pitfalls or potential roadblocks
to successful completion
Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
Where applicable, initiate some project specifics to set the production team /individual project up for success
Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team and providing a high level of service
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables
Serve as the central point of contact for and liaison between external client contact and internal production staff
Set and fulfill client expectations
Comply with internal regulations, processes and procedures in line with ISO standards
Potentially trouble-shoot problem projects
Understand and abide by individual project instructions and effectively communicate to the production team
Investigate client complaints where applicable
Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Who We Are Looking For
Bachelor's degree
Excellent written and verbal English communication skills
Exceptional problem solving and analytical skills
Customerservice and/or project management experience
Strong organizational skills, attention to detail, and the ability to multi-task
Working knowledge of MS Office
Ability to prioritize and schedule tasks and work in a team environment.
Must be willing to learn new things, be open to challenges and thrive on success
Where Your Career Is Going
At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.
End your job search and find your career at TransPerfect #careers NOTjobs.
Why TransPerfect
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
For more information on the TransPerfect Family of Companies, please visit our website at *********************
Compensation: $50,000
Benefits: Health insurance, retirement benefits, paid time off, other voluntary benefits
$50k yearly 5d ago
Barista & Customer Service Associate
Dunkin'-Franchisee of Dunkin Donuts
Customer service specialist job in Reedsville, PA
Looking to love where you work? Or just looking to learn the secret to delicious coffee? Here at Dunkin well teach you life skills from day one whether Dunkin is your first job or youre making it your career.
Look no further and apply to join the team at our Burnham, Lewistown, Lock Haven or Reedsville locations.
Nedo, Inc. is currently hiring for Crew Members to join our teams!
We have full-time and part-time opportunities available.
As a Team Member, youll help America Run on Dunkin by expertly preparing food and beverages. Through community, collaboration, and taking life one coffee at a time, you will keep your guests coming back for more.
We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.
Flexible Schedule Full-Time and Part-Time available
Free Shift Meals*
Best in Class Training & Continuous Learning
Advancement Opportunities
Vacation Benefits
Simple IRA Plan
Medical Benefits
Cash Referral Program
Ready to come run with us?
REQUIREMENTS
Great attitude and comes to work with a smile
Must be able to speak English
Capable of counting money and making change.
Provide excellent guest satisfaction, service speed, and product quality
Show passion about results by setting compelling targets and delivering on commitments
Meet safety and sanitation standards
Anticipate and understand guests needs and exceed their expectations
Works well in a team environment
Must have weekend availability
In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955.
Dunkin' Donuts is the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
$25k-33k yearly est. 14h ago
Technical Customer Service- Webhosting
Ionos 4.4
Customer service specialist job in Philadelphia, PA
IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.
We are always seeking technically minded individuals with a passion for helping others to join our team in our new Center City office. Our contact center teammates assist callers with virtual servers, building websites and other general technical and non-technical issues. Responsibilities may include assisting customers with dedicated, root, and VPS server products via phone, email and chat. Assisting customers with their drag and drop website builders, domains, e-mail, e-commerce packages and other support. Our staff also make recommendations and market new products to clients. Exceptional customerservice skills are needed with all of our roles, prior customerservice experience in various settings is needed. Prior experience in technical support and website technical knowledge a plus.
Our current open roles are expected to work a mid shift with hours from 12 PM - 8 PM or 1 PM - 9 PM.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
$29k-37k yearly est. 2d ago
Call Center Specialist
ATC 4.4
Customer service specialist job in Harrisburg, PA
Helpdesk/CustomerService
Onsite at Harrisburg, PA
1 year contract with extension
*Max rate would be $22/hr on 1099 basis
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role Description:
• Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
• Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
• Escalates issues in accordance with defined procedures.
• Assists users through problem solving steps.
• Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
• Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
• Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Follows quality standards.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication
$22 hourly 3d ago
Sales Support Specialist
Express Employment Professionals-Bryn Mawr
Customer service specialist job in King of Prussia, PA
About the Company
Our Client in King of Prussia is seeking a Sales Support Specialist to join their team!
About the Role
The role involves processing orders and quote requests, tracking and recording orders, and handling customerservice calls, while ensuring efficient shipping and purchasing of materials.
Responsibilities
Processing order and quote requests
Tracking and recording orders
Handling and directing customerservice calls
Domestic & international shipping of product
Purchasing lowest cost products/materials
Qualifications
Bachelor's Degree or equivalent
Minimum 2-4 years experience in manufacturing industry (electronic or electro-mechanical)
Required Skills
Experience with ERP Systems, i.e Oracle or SAP
Inventory Tracking System
Proficient computer skills, including Microsoft Office and Microsoft Excel
Detail oriented
Able to multi-task, prioritize and manage time efficiently
Preferred Skills
Excellent communication skills
Ability to work in a team environment
Pay range and compensation package
Pay: $50,000.00 - $55,000.00 per year
Excellent vacation, medical insurance, employee performance-based compensation bonus, and retirement plans are offered. Advancement opportunities for the successful candidate as we continue to grow and expand our worldwide operations.
Equal Opportunity Statement
We are an equal opportunity employer and are committed to diversity and inclusivity in our workforce.
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$50k-55k yearly 1d ago
Customer Service Representative / Appointment Setter
Integrity Construction and Windows, Inc.
Customer service specialist job in Altoona, PA
CustomerService Representative / Appointment Setter - Entry Level - Altoona, PA - $20/hr+
The Role
Join Integrity Construction and Windows Inc., a family-owned and operated remodeling business with over 40 years of experience in Pennsylvania. We're hiring Entry-Level CustomerService Representatives / Call Center Appointment Setters to help schedule free home improvement estimates for our customers.
As an Appointment Setter / Call Center CustomerService Rep, you'll:
Make outbound calls to schedule appointments for home improvement services.
Follow a proven script to connect with customers.
Work in a fun, competitive, and supportive office environment.
Hit daily and monthly goals to unlock higher earnings.
This is an on-site position in Altoona, PA (not remote).
Pay & Benefits:
We offer a competitive pay structure that rewards effort:
$160 per day guaranteed just for showing up
+ $75/day for hitting average performance
+ $40/day when you step up as team captain
+ $500/month in bonuses for hitting your goals
Health benefits, job security, and paid training
That means you could earn up to $1,500 per week while building your career in customerservice!
What We're Looking For
No experience required - entry-level welcome.
Positive, motivated, and trainable attitude.
Competitive and goal-driven personality.
Strong communication and phone skills.
Apply today to join our Altoona, PA team and kickstart your career in customerservice with Integrity Construction and Windows Inc.!
$20 hourly 2d ago
Customer Service Representative
Synerfac Technical Staffing 4.1
Customer service specialist job in Warminster, PA
Our Multifamily Division is rapidly expanding, and we"re looking for a dependable and detail-oriented CustomerService Representative (CSR) to support our roofing, siding, and carpentry operations. As a CSR in our Roofing Division"s Multifamily Department, you"ll serve as the primary point of contact for property managers, HOA boards, and multifamily homeowners. You will play a key role in supporting project management, client communication, and administrative coordination to ensure projects run smoothly and customers receive outstanding service.
● Respond to multifamily homeowner inquiries, providing timely and effective resolutions
● Draft and manage emails, memos, letters, and other executive correspondence
● Schedule appointments, meetings, and Zoom calls for project managers and clients
● Coordinate walkthroughs, safety inspections, and site logistics as needed
● Format and prepare proposals for roofing and exterior renovation projects
● Follow up on bids and proposals to track progress and maintain engagement
● Prepare and send submittals, COIs, and other client documentation
Required:
● 2-3 years of experience in a customerservice or administrative role
● Strong written and verbal communication skills
● Highly organized, detail-oriented, and proactive
● Proficiency with Microsoft Office; experience with CRM software a plus
● Ability to attend meetings in person and via Zoom
Preferred:
● Experience in construction, roofing, or property management
● Bilingual in Spanish and English
$29k-35k yearly est. 1d ago
Customer Service Expert II
Calgon Carbon Corporation 4.6
Customer service specialist job in Moon, PA
Calgon Carbon | A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world.
CustomerService Expert II Location: Headquarters - Moon Township, PA
Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match! Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.
Hours of work: Full-time position with hours Monday-Friday 8:30-5:00
The CustomerService Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing. Duties and Responsibilities (not limited to)
Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
Provide material availability and delivery information to sales staff, customers, etc.
Facilitate necessary communication to ensure order confirmation (material availability and credit)
Secure information for creation and maintenance of customer master files and price condition records in SAP
Provide freight quotes to customers for LTL shipments using the company's FDS tool
Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
Qualifications
A high school diploma or equivalent certification is required
2-3 years of sales and distribution or customerservice experience is required
SAP experience is required
Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
International/Export CustomerService experience with clear understanding of Incoterms 2010 / 2020 preferred
Fluency in Spanish preferred
About Calgon Carbon
At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.
Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.
In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.
Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran
$110k-148k yearly est. Auto-Apply 43d ago
Customer Service Host
The Rank Group
Customer service specialist job in Unity, PA
Grosvenor Casino, The Victoria (Edgware Road, London, W2 2DT) As a CustomerService Host, your role is pivotal in creating an unforgettable experience for our customers, you'll be the welcoming face of our gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.
Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.
You'll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.
$60k-131k yearly est. 28d ago
Part-Time Food Service (Cafe and/or Bakery) Customer Service
Erie Food Co-Op
Customer service specialist job in Erie, PA
Part-time Description
Café Cooperators are trained to help in a variety of roles for the front-of-house and back-of-house operations of the café including cash handling, stocking shelves, and making various products (juice and smoothies, MTO food, recipes for the Grab & Go, Bakery items, etc.) all while maintaining exceptional customerservice.
Skills and Abilities
Strong communication and listening skills, both face-to-face and over the phone.
Strong organizational and decision-making skills and acute attention to detail.
Ability to handle multiple demands and difficult situations with tact and diplomacy.
Willingness and ability to learn and grow to meet the changing requirements of the job.
Working knowledge of POS system.
Computer literacy; knowledge of Microsoft Office products (Word, Excel), Google applications
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CustomerService
Operates the Point-of-Sale system.
Takes food orders from customers, submitting them to the kitchen for preparation.
Sells and serves beverages (coffee, juice and smoothies) and other products to café customers.
Sells and serves baked goods and miscellaneous food items to customers.
Educates customers and answers their questions regarding café products including ingredients, preparation, substitutions, allergens, etc.
Participates in all sales promotions effectively and efficiently.
Maintains efficient, friendly service standards.
Food Preparation and Handling
Prepares food (juice, smoothies, sandwiches/wraps, soups, Grab & Go items, bakery items, etc.) per established recipes and standards.
Follows appropriate Food Safety methods for food preparation (heating, reheating, thawing, chilling, freezing, etc.)
Assists in the storing, packaging, and displaying of prepared products, in the department and on the sales floor.
Minimizes food waste by following all food preparation and safe handling of food and equipment processes and procedures.
Complies with sanitation, personal hygiene, and health standards as established for food handlers.
Merchandising
Maintains attractive, well-stocked and rotated displays, using FIFO and other established procedures.
Ensures that products are properly packed and labeled with correct ingredients, allergens, dates, and prices.
Ensures that the department is well-faced, neat, and clean.
May assist in quarterly inventory counts.
Department Operations
Restocks ingredients and café area supplies when necessary.
Keeps work area neat and clean at all times; cleans and maintains equipment used in drink/food preparation.
Ensures customer facing counters are clean and stocked with supplies. Participates in maintaining the eating areas.
Reports potential safety hazards and accidents to the Food Service Manager/Assistant Manager, Bakery Manager, Food Service Shift Lead or other assigned management representative.
Informs the manager or manager on duty of any operational inconsistencies.
Reports necessary equipment repair and maintenance to supervisor.
Maintains daily production records, when applicable.
Other Duties
The job duties, elements, responsibilities, skills, functions experience, educational factors, requirements, and conditions listed in this are representative only and not exhaustive of the tasks that any employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Requirements
Requirements
Flexibility with scheduling, due to store hours.
Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
Commitment to superior customerservice and providing the highest quality experience possible.
Willingness/ability to work in any of the departments within the Café.
Maintain positive company morale.
Maintains discretion in dealing with confidential information (store, vendors, customers, staff, etc.)
Education and Experience
H.S. diploma/GED. Some college a plus.
Minimum one (1) year experience in a retail or food service/restaurant setting.
Combination of education, training and/or experience will be considered.
Knowledge of special dietary needs and allergens preferred.
Customerservice experience in a public-serving position preferred.
Knowledge of Microsoft Office (Word, Excel) and Internet applications preferred.
Basic knowledge of natural foods and cooperatives preferred.
$59k-127k yearly est. 19d ago
Universal Client Contact Specialist I (Part-Time)
Careers@C&N
Customer service specialist job in Wellsboro, PA
Who are we?
For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.
From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.
At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.
Who are you?
You are a proactive communicator with a passion for delivering exceptional customerservice. As a Universal Client Contact Specialist, you will be the first point of contact for our valued clients, assisting with a wide range of inquiries and issues related to deposits, loans, and technology products. Utilizing your expertise through phone and written communication, you'll provide timely solutions and guidance, ensuring each client interaction is seamless and satisfying. Join our team and be the friendly, knowledgeable voice that makes a difference in our clients' financial journeys! Continue reading to learn more!
You will be responsible for:
Providing prompt support to customers through phone calls, live chat, email, and secure messaging, addressing inquiries about customer accounts as well as digital products and services.
Researching and resolving customer issues, executing transactions, and ensuring prompt follow-ups to deliver exceptional service.
Promoting C&N solutions by cross-selling products, referring to specialists when needed, and conducting outbound follow-ups to ensure satisfaction.
Maintaining up-to-date knowledge of C&N policies, procedures, and product offerings, meeting service level and sales goals.
Requirements:
Education & Experience -
You will need some college or technical school courses in a related field
AND
1-2 years of previous related experience in a customerservice setting, preferably in a banking environment
OR
an equivalent combination of education and experience.
Skills
- You should possess well-developed abilities and a proven track record in the following areas:
Critical Thinking and Problem Solving
Strong Verbal and Written Communication
Active Listening
Detail Oriented
Multitasking
Key Competencies -
The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:
Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes.
Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
Why C&N?
At C&N, we're more than just a team - we're a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.
Achieve & Grow: Your success is our success. At C&N, you'll grow alongside our customers as we work together to achieve meaningful goals.
Learn & Develop: Collaboration is at the heart of what we do. You'll learn from and with your teammates, fostering both personal and professional growth.
Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.
We're proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.
Comprehensive Benefits for Your Success:
At C&N, we offer more than just a competitive salary - our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:
Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness:
Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
Employer-paid life and disability insurance.
Additional voluntary coverages to meet your unique needs.
Career Development: Access to education and development programs and ongoing support for personal and professional growth.
With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.
$41k-71k yearly est. 11d ago
Client Specialist
Xiente
Customer service specialist job in Philadelphia, PA
Full-time Description
1. Greeting all clients (including those over the phone) warmly and respectfully and direct visitors and clients to the appropriate location or person.
2. Maintain the appearance of the Hub, ensuring that it is welcoming, clean, organized and inviting to clients.
3. Record and transmit clear, concise, and timely messages from callers and visitors.
4. Mail handling: Manage all aspects of incoming and outgoing mail, including receiving, opening, dating, distributing, and making copies of incoming mail; preparing and posting outgoing mail; maintaining the stamp machine; and ensuring timely pickup or mailing of all correspondence
5. Package handling: Receive packages from couriers and other delivery services, sign for deliveries, notify the appropriate staff within 24 hours, and ensure packages are placed in the office mailbox or designated area.
6. Ensure that all forms related to applications are up to date, legible, clean and organized and packets are readily available for clients who request services.
7. Assist clients with the application process as needed and connect clients with resources.
8. Assist Economic Mobility and Housing Department with Administrative Tasks as needed, including but not limited to filing, scanning, uploading documents, scheduling appointments, and following up with clients and staff with appointment reminders.
9. Collaborate effectively to support client needs, share insights, and contribute to team projects and goals, ensuring seamless service delivery and client satisfaction.
10. Other Duties Assigned.
Requirements
? Ability to secure clearance for PA Child Abuse, PA Criminal History, FBI, and National Sex Offenders Clearance (required).
? Ability to secure health clearances every two years and TB once (required).
? High school diploma
? Good communication skills
? Customerservice oriented
? Bilingual (Spanish and English)
Salary Description $16.35
$41k-73k yearly est. 60d+ ago
Client Onboarding Specialist IV
JPMC
Customer service specialist job in Philadelphia, PA
Are you ready to make a significant impact on the InstaMed Network.
As a Contracting Analyst within the InstaMed Network, you will be responsible for ensuring accurate payments to providers during the onboarding process. Your role will involve mastering departmental procedural processes, analyzing information to determine the course of action, and ensuring compliance with business requirements. You will have the opportunity to learn standard operating procedures, process enrollments, resolve concerns, and collaborate with a team, significantly impacting the network and enhancing customer experience.
Job Responsibilities:
Master departmental procedural processes and analyze information to determine the course of action, ensuring compliance and business requirements.
Complete due diligence and reinforce KYC policies to prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
Research, synthesize, and verify customer information to facilitate outreach and resolution.
Identify potential fraudulent accounts using investigative skills and available resources.
Manage multiple work queues and prioritize tasks to provide the best possible customer experience.
Maintain a professional and courteous manner while addressing customer calls or emails.
Speak with customers to review their requests and provide guidance on next steps to effectively resolve issues, promoting a positive customer experience.
Communicate relevant information effectively to customers and team members, including requirements, updates, and timelines.
Document progress and next steps for internal transparency.
Perform any other duties applicable to the position.
Required Qualifications, Capabilities, and Skills:
Strong attention to detail, organizational, and time management skills.
Effective and professional communication skills.
Resourceful analytic thinking and sound judgment.
Preferred Qualifications, Capabilities, and Skills:
Customer-facing experience preferred.
Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial.
Proficiency with Microsoft Office and ability to easily learn new software/programs.
$41k-73k yearly est. Auto-Apply 60d+ ago
Client Specialist Key
Knitwell Group
Customer service specialist job in Harrisburg, PA
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01005 East Harrisburg, PA-Harrisburg,PA 17110Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$41k-72k yearly est. Auto-Apply 60d+ ago
Customer Service Crew
Dunkin'-Franchisee of Dunkin Donuts
Customer service specialist job in Reedsville, PA
Looking to love where you work? Or just looking to learn the secret to delicious coffee? Here at Dunkin well teach you life skills from day one whether Dunkin is your first job or youre making it your career.
Look no further and apply to join the team at our Burnham, Lewistown, Lock Haven or Reedsville locations.
Nedo, Inc. is currently hiring for Crew Members to join our teams!
We have full-time and part-time opportunities available.
As a Team Member, youll help America Run on Dunkin by expertly preparing food and beverages. Through community, collaboration, and taking life one coffee at a time, you will keep your guests coming back for more.
We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.
Flexible Schedule Full-Time and Part-Time available
Free Shift Meals*
Best in Class Training & Continuous Learning
Advancement Opportunities
Vacation Benefits
Simple IRA Plan
Medical Benefits
Cash Referral Program
Ready to come run with us?
REQUIREMENTS
Great attitude and comes to work with a smile
Must be able to speak English
Capable of counting money and making change.
Provide excellent guest satisfaction, service speed, and product quality
Show passion about results by setting compelling targets and delivering on commitments
Meet safety and sanitation standards
Anticipate and understand guests needs and exceed their expectations
Works well in a team environment
Must have weekend availability
In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955.
Dunkin' Donuts is the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
$26k-33k yearly est. 14h ago
Customer Service Expert II
Calgon Carbon Corporation 4.6
Customer service specialist job in Moon, PA
Calgon Carbon | A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world. CustomerService Expert II
Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match!
Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.
Hours of work: Full-time position with hours Monday-Friday 8:30-5:00
The CustomerService Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing.
Duties and Responsibilities (not limited to)
* Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
* Provide material availability and delivery information to sales staff, customers, etc.
* Facilitate necessary communication to ensure order confirmation (material availability and credit)
* Secure information for creation and maintenance of customer master files and price condition records in SAP
* Provide freight quotes to customers for LTL shipments using the company's FDS tool
* Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
* Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
Qualifications
* A high school diploma or equivalent certification is required
* 2-3 years of sales and distribution or customerservice experience is required
* SAP experience is required
* Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
* Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
* International/Export CustomerService experience with clear understanding of Incoterms 2010 / 2020 preferred
* Fluency in Spanish preferred
About Calgon Carbon
At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.
Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.
In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.
Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran