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Tradewinds Island Resort 4.3
Customer service specialist job in Saint Pete Beach, FL
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location:
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts. ****************************************
Overview:
Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features three destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach!
TradeWinds Resort is seeking a motivated, sales-oriented Reservations Agent to join our high-energy team. This role is responsible for assisting potential guests in booking accommodations at both of our award-winning properties. The ideal candidate will thrive in a fast-paced environment, confidently engaging with guests through inbound and outbound phone calls, e-mails, and online chats. More than order-taking, this position requires a genuine passion for hospitality and the ability to match guest needs with the perfect resort experience.
Qualifications:
High School diploma or equivalent required.
Experience in a hotel or a related field preferred.
College course work in related field helpful.
Prior call center, Sales, telemarketing, or customerservice experience preferred.
Strong self-motivation, resilience, and a drive to consistently achieve results.
Excellent organizational skills with the ability to manage multiple tasks with accuracy and attention to detail.
Initiative and independence in working toward personal and team objectives.
Familiarity with Opera Cloud and/or Revinate Sales Hub (NAVIS) is a plus, though not required-training provided.
Availability to work a full-time schedule within the operating hours of 8:00 a.m. - 8:00 p.m. (Subject to change), Sunday through Saturday, including weekends and holidays.
$27k-32k yearly est. Auto-Apply 1d ago
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Bilingual Customer Service Specialist (Spanish) (Floater)
Sherwin-Williams 4.5
Customer service specialist job in Bradenton, FL
CustomerServiceSpecialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates CustomerServiceSpecialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerServiceSpecialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
The individual selected for this role will be expected to work at stores within a 40 mile radius of Store #2305 located at: 5203 Cortez Rd, Bradenton FL 34210 Additional Locations Include -
************-A 14th St W Bradenton FL 34207
702499 - 10520 Portal Crossing West, Bradenton FL 34211
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 - Online Application
Find the role(s) that interest you on our Careers page: ******************************
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 - Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
$26k-32k yearly est. Auto-Apply 1d ago
Customer Service Advisor
USAA 4.7
Customer service specialist job in Tampa, FL
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions.
As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls.
Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring.
Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency.
Provide relevant insights into drivers of operations performance variance.
Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions.
Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation.
Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling.
Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies.
Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners.
Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.
Drives standardization in and oversees the building of analytical products that are scalable and flexible.
Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).
Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals).
Manages business and executive level escalations, including reporting to senior-level leadership as appropriate.
Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management.
3 years of direct team lead or management experience.
Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties.
Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis.
Strong people leader skills and proven ability to build high performing teams.
Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders.
Strong background in workforce management software.
What sets you apart:
Proven results optimizing contact center processes and tools to support the business' strategic objectives.
3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau.
Experience with an outbound dialer.
Experience working with NICE WFM tool - Cloud based.
Demonstrated experience integrating new contact centers into WFM processes.
Compensation range: The salary range for this position is: $127,310- $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$35k-41k yearly est. 3d ago
Senior Customer Service Representative
Dunhill Professional Search & Government Solutions
Customer service specialist job in Tampa, FL
The Senior CustomerService representative is responsible for providing leadership and coaching a team of CustomerService Agents, with the goal of meeting program objectives and customerservice level agreements.
Key Responsibilities
Work closely with Supervisors, Site Operations Coordinator, and support staff.
Perform regular monitoring of calls and provide coaching and feedback to customerservice representative staff.
Perform tasks to assure service level requirements are met.
Responsible for assisting Operations Supervisors with daily tasks, such as creation of reporting, completion of logs, and monitoring of call volumes.
Responsible for providing support to customerservice representatives (CSRs) on weekends, when required.
Act as a Point of Contact for operations when required.
Required Qualifications
High School Diploma or GED.
Minimum 2 years call center customerservice experience.
Minimum 1 years of customerservice and team interaction experience or leadership experience.
$31k-38k yearly est. 2d ago
(CSR + Finance) Decedent Solutions Associate
SGS Technologie 3.5
Customer service specialist job in Saint Petersburg, FL
Key Skills:
Strong data entry accuracy (5,500 KPH / 85%+)
Customerservice & email-based inquiry handling
Financial transaction processing experience preferred; training provided. Candidates should have finance company experience or a recent finance-related degree.
Job Description
Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in St. Petersburg, FL
Responsibilities:
• Processes financial transactions accurately.
• Answers and responds to email inquiries.
• Assist with requests for information, referring more complex matters to colleagues.
• Carry out standard customerservice activities and handle simple customer inquiries.
• Maintain files and records.
• Organize own work schedule each day in line with changing priorities.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Processes forms and performs basic distributions and internal transfers.
• Interprets rules and regulations by applying Decedent Solutions knowledge.
• Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution
• Maintains knowledge of rules and regulations by utilizing internal and external resources, as well as continuous training.
• Communicates, researches and resolves issues with other internal departments.
Work Schedule:
The worker can choose either 8:00am-5:00pm or 9am-6pm
Interview Information:
Interviews will be conducted in person- Tower 2 St. Petersburg, FL
Knowledge of:
• General office practices and procedures.
• Microsoft Word, Access, Excel and Outlook to create/update documents, reports, spreadsheets.
Skills:
• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• At least 2 years of RECENT experience within the financial services, OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred.
• Strong data entry skills with a high attention to detail. **Please administer an alpha-numeric data entry assessment to all candidates. Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role. Please include the scores on top of the candidate's resume.**
• Professional demeanor
• Problem solving and analytical skills sufficient to assess client issues and accurately provide resolutions.
• Communicate information orally and in writing in a clear and effective manner sufficient to explain complex regulations.
• Acquire and maintain new knowledge in an ever-changing regulatory environment.
• Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• Supports business processes by effective use of standard office equipment and standard software packages.
• Plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences.
• Meet high customerservice standards.
• Understand and effectively operate all customer management systems.
• Perform elementary data analysis for use in reports to help guide decision making.
• Select, deploy and get the best results from the most appropriate office system.
• Quick learner / ability to learn and apply different processes simultaneously
• Ability to navigate through several different systems at once, using a dual monitor
• Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers.
Minimum of high school diploma
$40k-53k yearly est. 2d ago
Client Services Associate
Talentwealth
Customer service specialist job in Tampa, FL
TalentWealth Recruiting partners with independent wealth management firms nationwide to attract and place top-tier professionals. Our client, a highly respected independent wealth management firm in Tampa overseeing approximately $450 million in client assets, is seeking an experienced, sharp, and highly motivated Client Service Associate. This individual will provide proactive, in-office support to financial advisors and play a critical role in delivering efficient, high-quality client service within a boutique office environment.
JOB SUMMARY:
Under general supervision, this role uses skills gained through training and experience to provide proactive support to advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks, and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems, and refer new or unusual issues to a higher level.
ESSENTIAL DUTIES & RESPONSIBILITIES:
This position aids in the operations of the firm by providing concierge support in our solution implementation process. Specific responsibilities include, but are not limited to:
Client Onboarding - This role will prepare new business paperwork as part of our concierge implementation process while working alongside the department lead to monitor client progression through account opening and onboarding.
Client Service: This role will respond to client service inquiries, and prepare/send/submit client service forms and requests.
Data Entry - This role will be responsible for entry and updating of client data within the company's technology systems while ensuring a high level of accuracy (ie. address changes, name updates, beneficiary details, etc).
Client File Maintenance - This role will be responsible for filing client-related materials in their appropriate cloud folder and accumulating materials in the client file for advisors' meetings with clients.
Email Support - This role is responsible for assisting the advisor in the management of email inflow, delegating messages to the team and systems as appropriate, and proofreading dictated emails in preparation for client delivery.
Team Development - All team members participate in internal meetings, and look for ways to improve current systems to share with the team.
QUALIFICATIONS:
The ideal person for this role will be one with excellent time management capabilities and exceptional communication skills. Because this is a client-facing role that prepares paperwork with our New Business & Client Services Department, meticulous attention to detail is a must.
Have at least 5 years of administrative experience with 2 years in the wealth management industry
Bachelor's degree preferred
Excellent written and verbal communication skills with strong interpersonal skills
Organized and thrives in a role with set processes and procedures
Able to work independently and in a team environment
Proficient in Microsoft Excel, Word, Outlook, and SharePoint
Able to manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Warm and friendly demeanor while handling stressful situations
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets
Uses mathematics sufficient to process account and transaction information
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year + bonus
Benefits:
401(k)
401(k) matching
Dental Insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
$60k-80k yearly 2d ago
Bilingual Customer Service Representative
Insight Global
Customer service specialist job in Tampa, FL
Insight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The CustomerServices Representative will be the first point of contact for customers with general questions regarding billing, account information and filling claims. This is an excellent opportunity to grow within an organization that invests in your professional development
Required Skills and Experience:
- High School Diploma or equivalent is required
-Fluent in Spanish
- 1 year experience in CustomerService area in any industry
- 1 year experience with Microsoft Outlook
- Demonstrated ability to navigate through multiple systems and software's while on the phone with customers
$24k-32k yearly est. 2d ago
Bilingual Medicaid Customer Service Representative
Leeds Professional Resources 4.3
Customer service specialist job in Tampa, FL
FLSA STATUS: Not-Exempt
About Leeds Resources:
At Leeds Professional Resources, our priority is client and candidate customerservice. We want our clients to feel that they have received the best customerservice experience from start to finish of the recruitment process.
We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis.
About our Client
Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need.
The team is looking to add an additional Medical CustomerService Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment.
Job Qualifications:
Bilingual in English and Spanish
Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience
Successful completion of applicable background screening required
$20k-29k yearly est. 1d ago
Customer Service Representative
Corps Team 4.0
Customer service specialist job in Sarasota, FL
Our client, a water technology provider, is seeking a CustomerService Representative for a 6+ month contract opportunity located in Sarasota, FL. This role is hybrid.
The Utility Service Temporary Customer Support role provides administrative and operational assistance to the utility services team. This position supports daily service operations through accurate data entry, scheduling, invoicing, and documentation. The ideal candidate is detail-oriented, organized, and works well in a team-focused environment.
Key Responsibilities:
Create and process Bills of Lading (BOLs) accurately and in a timely manner
Invoice customers and ensure billing accuracy
Enter and maintain load schedules within the internal scheduling calendar
Enter requisitions (reqs) into SAP and other internal systems
Review documentation for accuracy, completeness, and compliance
Support team members with general administrative and service-related tasks
Maintain organized records and assist with operational coordination as needed
Qualifications:
High school diploma or equivalent required
SAP experience preferred but not required
Strong attention to detail and accuracy
Solid math skills with the ability to handle calculations and billing data
Ability to work collaboratively as a team player
Strong organizational and time-management skills
Basic computer proficiency and ability to learn internal systems
Pay Rate- $21.00- $25.00/hour
$21-25 hourly 4d ago
Customer Service Inbound
Partnered Staffing
Customer service specialist job in Largo, FL
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Tittle:
Customer Support Representative
Location: Largo
, FL
Must have:
1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day)
2. Call center or retail customerservice experience.
3. Excellent clear communication skills
4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017.
5. Must be able to start 8/22
Job Description:
Role and Responsibilities
Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week
Determine specific breakdown location, and secure appropriate dispatch service for the customer
Represent well established and internationally known brands
Work in a positive, production driven environment
Qualifications and Education Requirements
Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide
Ability to read maps and utilize internet resources to determine customer's location
Active listening skills
1-2 years of experience in CustomerService (Call Center preferred)
High School Diploma or equivalent
Schedule Flexibility is a must
Desire to help others
Possess a positive attitude
Regular, predictable attendance is an essential function of this job
Preferred Software Skills (please include skill level for each)
Intermediate Microsoft Office/Windows Proficiency
Basic PC knowledge and ability
Additional Information
Please contact Roja Maturi at 727-378-1166
$37k-84k yearly est. 20h ago
Client Advocacy Specialist
The Strickland Group 3.7
Customer service specialist job in Tampa, FL
Now Hiring: Client Advocacy Specialist - Drive Performance, Maximize Success, and Achieve Big Results!
Are you a strategic thinker who thrives on helping others achieve measurable success? We are looking for driven individuals to join us as Client Advocacy Specialist, where you'll mentor, implement growth-driven strategies, and empower individuals to reach new levels of success-both personally and financially.
Who We're Looking For:
✅ Goal-oriented professionals who excel in strategic planning and execution
✅ Visionary leaders passionate about mentorship and performance-driven success
✅ Licensed & aspiring Life & Health Insurance Agents (We'll guide you through licensing!)
✅ Individuals eager to help others achieve tangible results while scaling their own success
As a Client Advocacy Specialist, you'll train, coach, and create systems that drive high performance, efficiency, and long-term business growth.
Is This You?
✔ Passionate about mentorship, leadership, and driving measurable success?
✔ A problem-solver who knows how to develop and execute winning strategies?
✔ Self-motivated, disciplined, and committed to maximizing growth?
✔ Open to coaching, leadership development, and business expansion strategies?
✔ Looking for a recession-proof, scalable career path with unlimited potential?
If you answered YES, keep reading!
Why Become a Client Advocacy Specialist?
🚀 Work from anywhere - Build a flexible, high-impact career.
💰 Uncapped earning potential - Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year.
📈 No cold calling - Work with individuals who have already requested guidance.
❌ No sales quotas, no pressure, no pushy tactics.
🏆 Leadership & Ownership Opportunities - Develop and scale your own team.
🎯 Daily pay & performance-based bonuses - Direct commissions from top carriers.
🎁 Incentives & rewards - Earn commissions starting at 80% (most carriers) + salary.
🏥 Health benefits available for qualified participants.
This isn't just another opportunity-it's a high-impact role designed to drive results, transform careers, and create lasting financial success.
👉 Apply today and take your first step as a Client Advocacy Specialist!
(Results may vary. Your success depends on effort, skill, and commitment to learning and execution.)
$33k-69k yearly est. Auto-Apply 60d+ ago
Client Success Specialist
Benchmark International
Customer service specialist job in Tampa, FL
The Client Retention Specialist will focus on re-engaging clients who have paused their sales process. This role blends relationship management, research, and marketing to encourage clients to return to market. The ideal candidate is organized, persuasive, and creative, able to build strong client relationships, present market insights, and develop targeted materials that demonstrate the value of returning to market. Success in this role directly impacts the firm's ability to convert paused clients into active engagements.
Job Responsibilities
Act as primary relationship manager for clients who have paused their sale process, driving consistent communication and re-engagement.
Research market conditions, industry trends, and buyer activity to uncover timely opportunities for returning to market.
Create and deliver outreach materials (e.g., brochures, updates, snapshots) to spark client interest.
Collaborate with internal teams to shape messaging and positioning strategies.
Track client status, follow-ups, and pipeline metrics in CRM for full visibility.
Anticipate and address client concerns by partnering with internal deal teams on strategies for coming back to market.
Use strong communication and sales skills to influence decision-makers on timing and value.
Keep organized records of client interactions, timelines, and outcomes.
Work with marketing to design targeted campaigns and quick-hit materials that drive engagement.
Represent the firm with professionalism, credibility, and a solutions-focused approach.
Job Requirements
High school diploma required; College degree preferred.
Experience in Mergers & Acquisitions (M&A) and process development is a plus.
Prior experience in client support or as a client service representative required.
Ability to obtain a Florida real-estate sales associate license within 90 days of employment.
Sound business, finance, and accounting understanding.
Strong communication and active listening skills via phone and email.
Excellent interpersonal, written, and presentation abilities.
Strong organizational and multitasking capabilities.
Proficiency with Microsoft Office and common CRM systems (Salesforce a plus).
No enforcement history with the SEC, FINRA, or any state securities regulatory bodies.
Demonstrated ability to collaborate and influence both internal and external stakeholders.
This is an in-office role, Monday thru Friday, no remote or hybrid option.
Professional dress attire is required.
Ideal Candidate Traits
Energetic and enthusiastic with a positive, solution-oriented attitude.
Persuasive communicator; overcomes objections with professionalism.
Highly motivated with a desire to succeed in a fast-paced and rewarding environment.
Strong attention to detail and commitment to providing exceptional customer experience.
Salary
This position offers an annual salary range of $50,000 to $65,000, and will be determined based on the candidate's experience, qualifications, and overall fit for the role.
Benefits
All Benchmark International positions offer paid time off, standard holidays, birthday holiday, and community service days. Employees are eligible for highly competitive company-subsidized medical, dental, vision, and AD&D insurance; 401k with company matching; flexible spending and health savings accounts (FSA & HSA); and flexible dependent care assistance accounts.
Social Responsibility
Benchmark International is an active, contributing member of the communities in which we work. The company participates in significant charitable giving opportunities throughout the year. Many of the recipient charities have been identified by our individual employees as a result of their personal passion for supporting particular needs. In addition, each employee is encouraged to use two paid community service days per year to provide their labor and skills to the community.
About Benchmark International
Benchmark International is a global mergers and acquisitions firm dedicated to delivering creative, value-maximizing solutions for business owners seeking to grow or exit their companies. Recognized as the #1 Sell-side Privately Owned M&A Advisor in the World by PitchBook and Refinitiv and named Investment Banking Firm of the Year by both the M&A Advisor and the Global M&A Network, we are known for our award-winning process and world-class service.
Specializing in the sale of mid-market companies, our transaction teams operate from offices across the globe, representing clients in a wide variety of industries. Our unique, technology-driven approach connects sellers with the right acquirers-whether local or international-through a combination of proprietary databases, deep market insight, and strategic outreach.
We offer an exciting opportunity to be part of a high-performance team with global reach. Our culture is rooted in collaboration, innovation, and continuous growth. We believe in promoting from within and are actively looking for ambitious professionals ready to shape the next chapter of our success story.
Unfortunately, Benchmark International is not in a position to sponsor work visas for candidates at this time.
Benchmark International provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.
Join us-and be part of the next generation of leaders redefining M&A excellence.
$50k-65k yearly 34d ago
Client Specialist
Visojuve Inc.
Customer service specialist job in Tampa, FL
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Free uniforms
Paid time off
A Client Specialist at Viso Juv is the first contact that our clients have with our company. You will be the "face" of Viso Juv. Your duties will include, but not limited to:
answering calls
scheduling appointments
checking clients out
developing a rapor with the clients
managing & taking before & after photos
inventory
maintaining the client schedule
emails
planning
being creative
must be able to multitask
skincare sales
$27k-50k yearly est. 4d ago
Client Success Specialist - Payroll/HR
Clarity HCM
Customer service specialist job in Tampa, FL
Clarity HCM is actively pursuing innovative, forward-thinking candidates for our Client Success Specialist positions. This position is at the heart of our organization: guiding our clients through a successful experience by making customerservice more helpful and human. We are the experts, and we work to ensure that our clients know their needs are heard and met with Clarity. If you have a passion for technology, customer experience, and the desire to be more than just another number at a company, this is the ideal position for you. Apply today!
About Clarity HCM
We are a high touch, boutique HCM company. We aim to be a true partner to our clients and an extension of their HR/Payroll teams. We are not trying to become the next tech IPO. Our mission and model is simple - as technology has become more complicated and the demands on HR/Payroll professionals have increased; there has never been a time that hands-on, knowledgeable, live support was needed. No trouble tickets; no recorded videos; no support by product model. If we hire and train the best people and take care of them; they will take care of our clients.
We understand that a work-life balance is important. At Clarity, we do not overload our team with too many clients. It's time to love where you work again.
A Day in the Life of a Client Success Specialist
Located at our Tampa office 3-5 days per week, you'll manage your assigned clients on their journeys from getting implemented onward. You will spend your first several months in an extensive training program. Our CSS are responsible for maintaining the build and ongoing support of all client purchased modules. This allows you full control over the setup and no more waiting on another department to do their job so you can do yours. You will become not just an expert in the technology platform but an expert in the clients assigned to you. We assign substantially less clients per support role than any national provider ensuring you are never overwhelmed.
Job Requirements
Minimum 2 Years in a phone/email-based customerservice role at a payroll service bureau (ADP, Paychex, Paycor, Paylocity, Paycom, iSolved, UKG)
Must be in the Tampa, FL area and able to be at office 3 days per week minimum
Strong MS Office Proficiency (especially Excel)
Excellent communication and problem-solving skills
Strong attention to detail and organizational skills
Ability to handle sensitive information with confidentiality
Helpful to have
Prior iSolved payroll experience
Are you ready to join our team?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
All offers of employment are contingent upon the successful completion of a criminal background check, conducted in compliance with applicable federal, state, and local laws, including the Fair Credit Reporting Act (FCRA). Applicants will be notified if any adverse action is taken based on the results.
$27k-50k yearly est. 5d ago
Customer Success Executive (Tampa Bay, FL)
Hippocratic Ai
Customer service specialist job in Tampa, FL
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative.
About the Role
We are seeking a Customer Success Executive with health systems experience to join our team. You will ensure that our clients achieve measurable outcomes through Hippocratic AI's innovative solutions. You will have the opportunity to partner and report to the Chief Customer Officer.
This role will sit remotely in the Tampa Bay, FL area and serve local and surrounding clients as needed. It will be required to travel onsite to the client's location regularly.
What You'll Do
Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource.
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.
Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.
Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing.
What You'll Bring
Must-Have:
A minimum of 5 years of health systems experience.
Proven experience in customer success, account management, or project management.
Ability to build relationships across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong background in project management.
Nice-to-Have:
Experience with AI or technology adoption in healthcare.
Advanced knowledge of healthcare workflows and compliance standards.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @
hippocraticai.com
email addresses. We will never request payment or sensitive personal information during the hiring process.
$23k-52k yearly est. Auto-Apply 60d+ ago
Customer Relations Specialist - Sarasota
Service Pros Auto Glass
Customer service specialist job in Sarasota, FL
Job Description
Customer Relations Specialist - Sarasota
Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay
Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it.
What You'll Do
Greet customers in the service drive
Identify simple windshield replacement needs (we train you!)
Explain options and help schedule service
Build relationships with dealership staff
Track customer interactions and hit daily/weekly goals
What We're Looking For
No experience required - we train fast
Positive, outgoing, and coachable
Strong people skills
Valid driver's license & reliable transportation
What You Get
$1,000-$2,500+ weekly
Weekly pay
Fast training & clear growth opportunities
Supportive, team-first culture
Fun team events & bonuses
Apply Today
Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
$27k-42k yearly est. 23d ago
Sarasota - Reservationist
MTM, Inc. 4.6
Customer service specialist job in Sarasota, FL
At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.
This position is full-time and 100% in office at our MTM Transit Facility in Sarasota, FL.
A flexible schedule for both mornings and evenings are required. A qualified candidate must be able to work weekends as well.
Pay Rate: $19.00
Why make the move to MTM Transit?
* Affordable benefits including Medical, Dental and Vision
* Paid Training & Overtime
* Paid Holidays & Paid Time Off (PTO)
* Maternity/Paternity Leave
* Safety Bonus
* 401(k) matching up to 5%
* Tuition Reimbursement
* Internal career growth opportunities
What you'll need:
Experience, Education & Certifications:
* High school diploma or G.E.D. equivalent
* Ability to type 30 wpm or greater
* Previous data entry, 10-key experience, preferred
* Must possess a valid drivers license
Skills:
* Exemplary verbal and written communication
* Excellent organizational and multi-tasking skills
* Ability to make solid judgment decisions
* Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
* Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
* Ability to maintain high level of confidentiality
* Regular attendance is required
What You'll Do:
* Answer incoming ACD calls for customers - passengers, vendors, and clients
* Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
* Utilize correct coding and documentation procedures
* Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
* Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
* Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
* Demonstrate sincere personal commitment to promptness, reliability and quality work
* Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you need an accommodation, please contact MTM's People & Culture.
#MTMTRANSIT
$19 hourly Auto-Apply 39d ago
YES Call Center Specialist - Tampa YMCA
Tampa Metropolitan Area YMCA 3.7
Customer service specialist job in Tampa, FL
Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention.
The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity.
Critical areas of expertise include:
* Knowledge of computers and ability to learn software applications
* Excellent verbal, interpersonal and problem-solving skills
* Working well in team environment
* Highly organized and able to multi-task
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
YMCA Engagement and Solutions Center Call Center
* Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events.
* Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff.
* Provides excellent customerservice and enhances the YMCA experience to guests, members, program participants, and staff.
* Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor.
* Ability to work towards common goals and objectives in a collaborative and team-centered environment.
* When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations.
* Perform all duties, tasks and projects as assigned by supervisor.
* Assists with other projects as needed and participates in all staff meetings and/or related meetings.
* Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor.
POSITION REQUIREMENTS:
Education/ Experience Required:
* High school degree, or equivalent is required. Associate's degree preferred.
* Excellent verbal, interpersonal and problem-solving skills
* Bilingual in English and Spanish
* Ability to work in a fast-paced and constantly-changing environment
* Ability to multi-task
* Ability to relate effectively to diverse groups of people from all social and economic
segments of the community
* Ability to handle conflict professionally and manage conflict resolution in a timely manner
* Previous customerservice, sales or related experience
* Knowledge of computers
* Must be able to work flexible hours including evenings, weekends, and holidays
* Able to learn and understand YMCA membership operating system and call center software
Certifications/Trainings Required:
* Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
* Maintain other required certifications as stated in the training matrix.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to:
* While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device
* Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting
* The employee frequently is required to sit and reach, and must be able to move around the work environment
* Ability to lift and move a minimum of 30 pounds
* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
* Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold
* The noise level in the work environment is usually moderate
* This position may require availability to work flexible hours including evenings, weekends, and holidays as needed
* Must be able to perform all duties and functions of those that are supervised
$21k-24k yearly est. 18d ago
Reservations Agent
Cabot Citrus LLC
Customer service specialist job in Brooksville, FL
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service.
Key Responsibilities
Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
Manage itinerary planning, including coordinating all aspects of the guest journey.
Field general inquiries and direct calls to the appropriate department.
Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
Possess proficiency with all systems and software.
Proficiency with all systems and processes to be able to train the Reservations team members.
Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
Comfort with upselling and promoting a variety of premium products.
Address and resolve guest service issues in a positive manner.
Block special request reservations VIP reservations and/or room assignments.
Maintain and organize both hotel and guest information, whether on a computer or regular file system.
Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.
Qualifications
Bachelor's degree or equivalent working experience required.
Strong ability to multitask and complete multiple assignments simultaneously.
At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
Familiarity with PBX operations and internal guest communication systems a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Requires excellent communication skills, both verbal and written.
Takes a proactive approach towards decision-making and resolving challenges.
Takes initiative and makes suggestions to solve problems.
Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
Experience in a golf property preferred.
Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
Comprehension of the reservation sales process.
Analytical approach to problem solving.
Dynamic, enthusiastic, and innovative leader who thrives under pressure.
Skilled in service recovery, consistent guest follow and follow through.
Ability to maintain confidentiality and discretion, especially with high-profile individuals.
Working Conditions
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
Ability to work long hours sitting or standing at a desk in an office setting.
Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
$24k-32k yearly est. Auto-Apply 6d ago
Reservations Agent
Cabot Citrus OPCO LLC
Customer service specialist job in Brooksville, FL
Job Description
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service.
Key Responsibilities
Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
Manage itinerary planning, including coordinating all aspects of the guest journey.
Field general inquiries and direct calls to the appropriate department.
Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
Possess proficiency with all systems and software.
Proficiency with all systems and processes to be able to train the Reservations team members.
Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
Comfort with upselling and promoting a variety of premium products.
Address and resolve guest service issues in a positive manner.
Block special request reservations VIP reservations and/or room assignments.
Maintain and organize both hotel and guest information, whether on a computer or regular file system.
Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.
Qualifications
Bachelor's degree or equivalent working experience required.
Strong ability to multitask and complete multiple assignments simultaneously.
At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
Familiarity with PBX operations and internal guest communication systems a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Requires excellent communication skills, both verbal and written.
Takes a proactive approach towards decision-making and resolving challenges.
Takes initiative and makes suggestions to solve problems.
Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
Experience in a golf property preferred.
Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
Comprehension of the reservation sales process.
Analytical approach to problem solving.
Dynamic, enthusiastic, and innovative leader who thrives under pressure.
Skilled in service recovery, consistent guest follow and follow through.
Ability to maintain confidentiality and discretion, especially with high-profile individuals.
Working Conditions
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
Ability to work long hours sitting or standing at a desk in an office setting.
Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
How much does a customer service specialist earn in Tampa, FL?
The average customer service specialist in Tampa, FL earns between $22,000 and $39,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Tampa, FL
$29,000
What are the biggest employers of Customer Service Specialists in Tampa, FL?
The biggest employers of Customer Service Specialists in Tampa, FL are: