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Mobile Marketing & CRM Innovation Lead
Intuit Inc. 4.8
Customer service specialist job in Mountain View, CA
A leading financial software company in Mountain View, California, seeks a Principal Marketing Manager for Mobile Marketing Innovation. In this pivotal role, you will define mobile-first strategies, lead CRM channel growth, and collaborate with teams to enhance customer engagement. The ideal candidate is a visionary with extensive mobile marketing expertise and a track record of successful mobile initiatives. Join us to make a significant impact in the world of mobile marketing.
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$119k-156k yearly est. 21h ago
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Head of Customer Success - AI ROI Leader (NA)
Egain Corporation 4.3
Customer service specialist job in Sunnyvale, CA
A leading AI knowledge management firm is seeking a Head of Customer Success for North America. This role involves nurturing strategic partnerships with C-suite executives to enhance customer engagement and implement AI ROI strategies. The ideal candidate has over 10 years of experience in customer success, understands the complexities of regulated industries, and excels in communication and strategic thinking. The position is based in Sunnyvale, CA, requiring in-office presence and offers significant responsibility in driving client outcomes and satisfaction. This is a key role for shaping AI transformation in customer operations.
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$130k-171k yearly est. 21h ago
CRM Lead
Now100
Customer service specialist job in San Jose, CA
Job Title: CRM Lead
Required Skills
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customerservice operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills:
Oracle certifications (e.g., Oracle B2C Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
$121k-180k yearly est. 21h ago
Customer Success Associate
Us ENT Partners
Customer service specialist job in San Jose, CA
US ENT Partners helps ear, nose, and throat (ENT) practices achieve cost savings by aggregating purchasing volume to negotiate maximum discounts with manufacturers, distributors, and suppliers.
Role Description
This full-time Customer Success Associate role is located in the San Francisco Bay Area with a hybrid work model (3 days a week in office). The Associate will handle tasks such as data collection, analysis, interpretation, and communicate findings to stakeholders. This role will contribute to vendor alignment, performance tracking, and the development of actionable insights that support our member practices and internal strategic initiatives.
Qualifications
Bachelor's degree in Business, Healthcare Administration, Finance, Analytics, or related field
2-4 years of experience in a healthcare, operations, analytics, or consulting environment
Strong Excel and data visualization skills (Power BI, Tableau, or similar)
Familiarity with healthcare supply chain, group purchasing, or provider operations preferred
Strong attention to detail, project management skills, and ability to meet deadlines
Excellent written and verbal communication skills
Self-starter with the ability to thrive in a fast-paced, hybrid team environment
Why US ENT?
Joining our team means being part of a dynamic organization that values data-driven decision-making and continuous improvement. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare industry.
$37k-59k yearly est. 2d ago
Customer Success Specialist
Net2Source (N2S
Customer service specialist job in Fremont, CA
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Remote from Bay Area, SFC, CA
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
$39k-66k yearly est. 1d ago
US Corporate Tax Leader | Team & Client Mentor
Escalon Services Inc. 4.1
Customer service specialist job in Palo Alto, CA
A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions.
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$80k-132k yearly est. 4d ago
Senior Client Services Consultant (San Jose, CA)
Magnit
Customer service specialist job in San Jose, CA
Posted Friday 9 January 2026 at 11:00
Who We Are
Magnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
This is a hybrid role working onsite 3 days per week in San Jose, CA.
The Sr. Client Services Consultant is an onsite leadership role and acts as the primary escalation point for the client and junior staff members in the absence of the Program Manager. Depending on the size of the onsite team, the Sr. CSC responsibility may be limited to one product (payroll, business validation, or staffing desk) or may span over multiple product lines and staff supervisory duties.
What You Will Do
Follow, maintain, and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure the team is following operational procedures per the SOP.
Handle first line escalations and problem resolution; identify and resolve employee relations issues ensuring timeliness and adherence to appropriate laws and regulations.
Depending on the size of the team, the Sr CSC's scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines.
Engage in and lead Business Development activities. When appropriate introduce new Magnit service lines to client managers. Work with OM/PM to identify opportunities to grow Magnit's business.
Ensure agreed screening and pre-employment checks take place in line with client requirements. Maintain accurate and complete records for all in-scope workers.
Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through Magnit payroll.
Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery.
Assist OM/PM in staff development, new staff orientation, and training.
Utilize Magnit's proprietary software, Magnit VMS, to facilitate all required processes.
Work with Program Manager to carry out ad hoc and structured training on co-employment for client groups as required.
Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews; generate all required weekly reports to both client and Magnit on a timely basis.
Contribute to team effort by accomplishing related results as needed.
What You Will Need
Bachelor's degree in business, Human Resources, or a related field or equivalent work experience.
5+ years of experience supporting a Management Service Provider (MSP) program performing duties such as recruitment services, staff augmentation, payroll, SOW.
Advanced proficiency in a VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) required.
Proven track record managing complex client accounts or high-volume staffing/payroll programs.
Experience working directly with senior client stakeholders and vendors to deliver strategic workforce solutions.
Strong command of Microsoft Office, particularly Excel and PowerPoint for reporting and client presentations.
Demonstrated ability to lead initiatives, mentor junior team members, and drive operational improvements.
Detail-oriented, self-motivated, and proactive in identifying and solving problems.
Compensation: Salary range is $70,000-$80,000 USD annually. Salary rates are based on experience, skills, and geographical location.
What Magnit will Offer You
At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn't for you
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit
***************************************************
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
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$70k-80k yearly 1d ago
Community Based Services Specialist
Santa Clara Family Health Plan 4.2
Customer service specialist job in San Jose, CA
Salary Range: $74,557 - $111,835 The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.
FLSA Status:Non-exempt Department:Community Based Programs Reports To:Manager, SDOH or Manager, Community Based Case Management
Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521
GENERAL DESCRIPTION OF POSITION
The Community Based ServicesSpecialist serves as the lead, primary contact, and liaison for developing, supporting and monitoring the network of public and community based providers and vendors delivering Enhanced Care Management (ECM), Community Supports (CS), and/or other activities, programs or special projects addressing social determinants of health.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
Develop and maintain updated knowledge of community based services, and capacity across Santa Clara County and support identification and assessment of ECM and/or CS provider network gaps.
Recommend for initial and ongoing needs to support ECM and/or CS delivery system and operational infrastructure including data exchange, workforce training and capacity building.
Support ECM and/or CS authorization and delivery process in accordance with DHCS-developed service definitions, eligibility criteria and reporting requirements.
Oversee the development and management of the ECM, SDOH and/or CS provider network including:
Serve as a knowledge and resource expert for ECM, CS and/or SDOH provider network operations.
Establish and manage positive and productive working relationships with all public and community-based providers and vendors delivering services to members under ECM, CS or SDOH projects.
Receive, research and respond to inquiries and issues that are raised by or impacting providers in a timely fashion and in collaboration with appropriate business units.
Proactively communicate and collaborate with providers to identify problem patterns, track and trend issues, prepare recommendations for potential service improvement opportunities and develop tools and processes to improve communication and other processes
Oversee collaboration with internal business units, particularly Provider Network Operations, Health Services Department, Finance and Claims, regarding provider communication, training and support and to ensure payments are made in accordance with vendor agreement terms.
Schedule, conduct and report on regular site visits with each provider as required and coordinate and host at least one annual meeting with providers.
Conduct orientation and ongoing training and education to community service providers and office staff including technical assistance, development of presentations and other written guidance or materials, in-person sessions, webinars and/or calls as needed.
Assist in the preparation of promotional materials for the public, website or newsletters. Oversee provider compliance with required ECM and/or CS trainings and technical assistance including in-person sessions, webinars, and/or calls as necessary.
Establish and oversee a program for communicating and tracking ECM and/or CS provider compliance with vendor agreement scope of work, key operational and financial objectives, and quality and performance metrics.
Maintain accurate and timely documentation of provider contacts in compliance with NCQA standards, DHCS, DMHC and CMS regulatory requirements.
Contribute to the development of ECM and/or CS pricing including recommending changes in pricing subsystems.
Support the Department Manager in generating reports and performing special projects. Troubleshoot with providers to address issues related to submission of claims and encounter data for ECM and/or CS services.
Understand and track applicable regulatory and reporting requirements.
Ensure accuracy and regulatory compliance for all materials or documents.
Attend off-site meeting or events as necessary.
Perform other related duties as required or assigned.
REQUIREMENTS - Required (R) Desired (D)
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
Bachelor's Degree in public health, social welfare or related field; or equivalent experience, training, or coursework. (R)
Minimum two years of progressively responsible and direct work experience working with the essential duties and responsibilities described above. (R)
Demonstrated experience leading/managing projects, initiatives, and/or leading or directing the work of others. (R)
Knowledgeable in the field of home and community-based services and community resource networks and a particular interest in working to address health disparities and addressing the needs of low-income communities.
A deep understanding of SDOH that impact Santa Clara County and community members. (R)
Ability to think creatively and work strategically, to help develop and implement innovative solutions yielding measurable results to the organization. (R)
Ability to think creatively and strategically, gather and analyze data, organize and write reports, organize work efficiently. (R)
Ability to understand, interpret, and apply applicable rules and regulations, and establish and evaluate priorities. (R)
Advanced working knowledge and proficient with Microsoft Suite applications, and the ability to operate all applicable software. (R)
Excellent oral and written communication skills, including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments and outside entities over the telephone, in person or in writing.(R)
Ability to effectively facilitate meetings and deliver information/presentations to management, regulators, or staff (R).
Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)
Ability to take initiative and exercise good judgment when making decisions within the scope of the position. (R)
Ability to comply with all SCFHP policies and procedures. (R)
Ability to perform the job safely with respect to others, to property, and to individual safety. (R)
Maintenance of a valid California driver's license and acceptable driving record, in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or events. (R)
Knowledge of the community-based delivery system and managed care. (D)
Project Management Professional (PMP) certification (D)
WORKING CONDITIONS
Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to regular contact with co-workers, managers, external partners, and vendors, in person, by telephone, and via work-related electronic communications.
PHYSICAL REQUIREMENTS
Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:
Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
Reasoning Requirements:ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person, by telephone, and electronically, throughout a typical workday; attention to detail. (R)
ENVIRONMENTAL CONDITIONS
General office conditions. May be exposed to moderate noise levels.
EOE
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$74.6k-111.8k yearly 21h ago
Sales Support Specialist
Supermicro 4.7
Customer service specialist job in San Jose, CA
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Salesteams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison acrossinternal departments, as well as provide product information to customers and support customer accountmaintenance. This position is responsible for providing technical and administrative product information tocustomers as well as daily sales order processing and data entry. If you have a passion for sales and are lookingfor a great opportunity, Supermicro wants you on our team!
Essential Duties and Responsibilities:
Sales account maintenance, providing technical and administrative product information
Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry,quotations and process documents
Monitor inventory, follow up ETA with purchasers
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issuesand negotiating returns
Develop superior customerservice relationships with prospects
Produce daily reports for clients
Provide backup support for the supervisor and team members
Additional duties per supervisors request
Qualifications:
AA degree required, Bachelors degree is preferred
At least 5+ years of direct, related sales support experience
Experience in data entry, scheduling production and tracking orders
Possesses strong professional communication skills including: phone, written/E-mail and presentation
Experience in customerservice and dealing with clients directly, must have problem solving skills
Consistent track record of meeting or exceeding assigned jobs
Must possess strong computer skills with word and excel
Organizational skills a must
Salary Range
$70,000 - $86,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
$70k-86k yearly 3d ago
Client Service Representative III
United Business Bank 4.2
Customer service specialist job in Mountain View, CA
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.
About United Business Bank
We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customerservice. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.
About the Position...
The Client Service Representative III (CSR III) is an onsite position and does not have remote opportunities.
The Client Service Representative III (CSR III) is responsible for providing a variety of paying and receiving functions for clients in person, via phone, through the mail and through online banking including processing deposits, withdrawals, loan payments, cashiers checks, stop payments, and wires. The CSR III is responsible for balancing each days transactions and verifying cash totals. They perform a broad variety of Consumer and Business New Account functions such as opening and closing accounts, renewing certificates of deposit and assisting clients with bookkeeping and checking account problems. The CSR III answers client questions regarding the Banks products and services and performs a variety of account maintenance duties. They are responsible for actively cross-selling the Banks products and services, and accepts/processes various applications for online banking systems. The CSR III performs specific assigned side-jobs including various clerical functions, and assists the Branch Manager and/or the Client Service Manager with other duties as assigned. The CSR III assists clients promptly, courteously, efficiently and professionally. The CSR III performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.
Qualifications
About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:
Education/Certification: High school graduate or equivalent.
Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking products, services and operations.
Experience Required: Minimum of 3 years of Teller and new account experience in the financial services industry.
Skills/Abilities:
Good communication skills.
Professional appearance, dress and attitude.
Good math skills.
Ability to use Microsoft Office software package.
Location: Onsite, no remote
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$33k-37k yearly est. 4d ago
Customer Success Representative
Smarsh 4.6
Customer service specialist job in Pleasanton, CA
Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh.
We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute?
Respond to inbound customer calls in a prompt manner
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
Track activity in Salesforce and accurately logs outcomes of customer discussions
Process customer account or billing adjustments
Consistently meet or exceed time to resolution targets
Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met.
What will you bring?
1+ years' experience with customerservice, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
Excellent communication, listening, influencing, and training skills
High-reaching, tenacious and results driven
Validated ability to work both independently and in a group environment
Excellent organization, documentation, and time management skills
Experience using Salesforce or equivalent CRM solution is a plus
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
$62k-92k yearly est. 10d ago
Data Entry/Customer Service
Remote Career 4.1
Customer service specialist job in Livermore, CA
It is exciting times within our company as we are currently experiencing
a period of rapid growth and expansion. We are looking for an
experienced data entry clerk with a focus on on- time delivery, heavy
has room for growth within
the company.
Must be comfortable with electric instrumentation and calibration
This is a fantastic opportunity for the candidate who is very motivated,
hardworking, articulate, and organized. This position will be highly
visible in the organization and will partner directly with company
principles, and work closely with various team members throughout the
company on a daily basis.
Qualifications include:
Must be vaccinated
Must be proficient with Microsoft Office Suite, ability to work independently, strong computer skills, flexible and reliable.
Must have experience working in a small office environment.
Clean driving record.
Must pay close attention to detail
Ability to read purchase orders, invoices and sales orders
Able to pass a drug screen and criminal background check
Documentation of eligibility to work legally in the US required
Full Time Position With benefits
Email Resumes Only...
$31k-39k yearly est. 60d+ ago
Winner's Circle - Customer Service
Daveandbusters
Customer service specialist job in Modesto, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17.5 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
$16-17.5 hourly Auto-Apply 14d ago
Customer Service at The Corner Nail Bar
Johnny Lam
Customer service specialist job in Oakland, CA
Job Description
We are looking for a part-time or full time position for a receptionist at a Nail Bar who can speaks Vietnamese to join our team. Please don't apply if you can not speak Vietnamese.
Candidate must:
Be reliable and well organized
Have strong work ethic
Be reliable and professional
Excellent customerservice skills
Positive attitude
Ability to multi-task in a busy environment
Possess basic computer skills
Detail-oriented
Hard working
Responsibilities (but are not limited to) :
Answering the phone and scheduling appointments
Greet clients
Processing payments and gift voucher
Salon opening or closing duties
Keep reception area tidy, clean, and organized
Recommend treatments/services to clients and up sell services
Provide assistance and support to owners and technicians
Maintain beverage area clean and restocked
Maintain wait area and other common area clean
Help with inventory and restocking supplies
Language:
Vietnamese (Required)
Benefit:
Flexible schedule
Job Types: Full-time, Part-time
Pay: $14.14 - $15.00 per hour
COVID-19 considerations:
All customers are required to wear a mask and temperature checked at check in
$14.1-15 hourly 17d ago
Client Platform Specialist
EOS 4.1
Customer service specialist job in Newark, CA
Job Description
OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Client Platform Specialist, you will support daily IT operations and deliver technical solutions for clients across Windows, MacOS, Android, and iOS platforms. You'll administer system management tools, device imaging, and mobile device management, while deploying and supporting event networks and IT assets both onsite and remotely. Your role involves troubleshooting complex technical issues, driving process and automation improvements, managing documentation and vendor relationships, and enforcing IT standards. You will also travel to event sites to provide hands-on technical support, ensuring high-quality service and successful event execution.
KEY RESPONSIBILITIES:
Support day-to-day operational requests that come in through the queue
Support automated solutions using Powershell, bash scripts, Python Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)
Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)
Administer enterprise software including deployment and package management
Identify internal process and automation improvements
Diagnose and investigate unique and complex systemic problems
Provide technical support both remotely and onsite at events
Maintain and manage Windows, Android, iOS, iPadOS images
Create and maintain documentation for all processes and troubleshooting guides
Provide technical support for the integration of IT and Network services at events.
Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology
Delivers technical resources within Event budget and schedule
Applies significant knowledge of industry trends and developments to improve service to our clients
Cultivate a network of global event resources and provide reports on vendor performance
Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery
Communicates and enforces client IT standards; assists with creating and defining new standards as technology and scope evolves
Travel to event sites such as hotels, convention centers, client campuses, etc
ESSENTIAL CRITERIA:
At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment
BA/BS degree or equivalent experience in a similar field
Client Facing/CustomerService skills are paramount.
Experience managing client expectations and troubleshooting in a fast-paced live event environment.
Excellent communication skills and ability to clearly communicate complex technical concepts
1+ years Enterprise Windows client management experience (GPO's, Chef, FOG, MDT etc.)
Experience with mobile device management (MDM) solutions
Experience with ADB (flashing/sideloading)
Basic networking skills (DHCP, TCP/IP, FTP, PXE)
Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)
Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components
Certifications: CCNA, CCNP, or CompTIA Network+
DESIRABLE CRITERIA:
Strong Work Ethic: A dedicated work ethic is essential for achieving targets and managing client relationships effectively.
Experience with mixed reality and wearables
Basic knowledge of Linux environments
Project Management or Consultant experience
Familiarity with Live Events, Video Streaming, or Audio-Visual equipment
Experience in a startup environment a strong plus
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
#onsite
Pay Range$70,305-$75,000 USD
$70.3k-75k yearly 11d ago
Customer Service
Berkeley Executives
Customer service specialist job in San Leandro, CA
Berkeley Executives expanded to the East Bay area in 2015 and has been firing on all piston ever since! Our team is a hard working, fun-loving bunch of people from all over the world. We are the type of people to give every task at hand our all and come away with great results. We recognize that all work and no play made Jack a dull boy though, so we also love to let our hair down and reward ourselves for all the great work we do. We are conveniently located right next to the BART station to make for an easy commute!
Job Description
Our firm looks to bring on board Entry Level CustomerService Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This position would work closely with Marketing Managers to identify and develop new streams of revenue for clients through unique advertising strategies including sales, events, promotions, and innovative marketing solutions. The position would create and execute these campaigns and convey the promotions to each respective target market within a dynamic team environment.
In this role you will be:
Helping customers with any queries or concerns that arise
Driving market share growth
Tailoring availble products to each customers individual needs
Assisting our clients by gaining and retaining customers
Creating and developing brand awareness
We believe the candidate that will flourish most in this role will have:
Excellent communication, customerservice, interpersonal, and typing skills
Ability to work efficiently and effectively in a multi-task customerservice environment
A career minded and a "self-starter" attitude
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-41k yearly est. 60d+ ago
Reservationist
Transdevna
Customer service specialist job in Concord, CA
Transdev is actively seeking a transportation dispatcher for their Paratransit service in the Concord locations. We are looking for qualified dispatchers who can provide excellent customerservice to both our passengers and our drivers. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.
Position Subject to Collective Bargaining Agreement:
+ $19.60 - $23.89 (Union Collective Bargaining Agreement Payscale)
+ Starting pay $19.60 with progression to $23.89 over 5 years.
Benefits include:
+ Vacation: up to 14 days per year
+ Sick days: 5 days
+ Holidays: 8 days; 6 standard and 2 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Responsibilities
+ Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
+ Provides accurate responses to callers' questions about schedules, trips and other questions using information made available to the agent
+ Accurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly
+ Provides transit information to passengers; providing friendly, professional customerservice interaction; answers calls from clients and schedule services
+ Monitor call wait time, and number of calls in queue; efficiently address customers' needs so other customers can be helped
+ Enters new customer information or changes into the system.
+ Follows rules and regulations of the Company; follows instructions of management and supervisors
+ Adheres to all regulations related to the Americans with Disabilities Act (ADA)
+ Maintains confidentiality of passengers' information
+ Maintains a clean and well-organized work area
Qualifications
Education, Licensing, and Certifications:
+ High school diploma or equivalent, such as GED, required
Experience:
+ One to two years of dispatch and/or customerservice experience preferred
Skills and Knowledge Required:
+ Ability to organize logical and efficient schedules and routes and adapt to changes
+ Ability to read, comprehend and understand a map
+ Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
+ Ability to assist handicapped passengers when needed
+ Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
+ Strong written and oral communication skills
+ Clear speech and pleasant phone demeanor
+ Ability to use a multi-line phone system and handle multiple tasks concurrently
+ Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
+ Will be cross trained as Reservations for coverage purposes
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
+ Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ********************
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information, please visit our website at *******************
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
California applicants:Please Click Herefor CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6412
Pay Group: DP0
Cost Center: 680
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
$19.6-23.9 hourly 30d ago
Call Center Dispatch
Bizzell Group 3.6
Customer service specialist job in Mountain View, CA
Job DescriptionDescription:
About Bizzell US:
Bizzell US (Bizzell) is a HUBZone-certified consulting, strategy, investment, and technology firm that designs innovative solutions to help build healthy, secure, connected, and sustainable communities in our nation and around the world. Bizzell leverages the combined experience of our diverse subject matter experts to develop data-driven, research-informed answers to the world's most complex challenges - ensuring our clients achieve their vision and goals through innovative solutions.
Bizzell's multiple-disciplinary team of experts provides decades of quality technical and subject matter expertise across multiple areas, including health solutions, workforce innovation, global programs, managed services, and facilities management. Our expert staff and consultants successfully engage with Federal, state, local, and international governments to help them leverage their data to improve outcomes for the lives of residents. We accomplish this goal by working directly with our clients and assisting them with problem-solving solutions.
Bizzell provides customized, professional, and technical solutions and has a platform at the forefront of Facilities Maintenance and Operations (M&O), merging advanced technology with strategic consulting to revolutionize facility management. Our commitment to excellence is evidenced through our comprehensive M&O services, ensuring that your facilities are efficient, reliable, and pioneering in sustainability and security. Catering to a broad spectrum of clients in both the government and private sectors, Bizzell provides comprehensive services and specializes in managing large-scale operations and fostering connected communities, as demonstrated by our successful oversight of federal facilities across various states.
Bizzell's core values-excellence, Integrity, Service, Innovation, Professional Development, People First, Diversity, and Collaboration-drive us to exceed expectations and provide a proactive, innovative approach to facility maintenance.
Please note: This job posting is part of a contract bid opportunity and is intended to identify potential candidates for inclusion in our proposal to a client. This is not an immediate job opening. Employment is contingent upon the award of the contract.
Job Summary:
Bizzell US seeks an experienced Call Center Dispatcher to join our Facilities Maintenance and Management team at NASA AMES.
Job Responsibilities:
Check all work orders for proper addressing, labor hours charged, and all numbers, dates, etc.,
Schedule the calls along with all previously scheduled work.
Dispatch techs on previously scheduled maintenance and service calls.
Verify times and job status (complete, open). Create a job number and job file. Dispatch both emergency and scheduled work.
Order filters for monthly maintenance as needed for the technician.
Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.
Assist new technicians in employment policies and procedures related to dispatch.
Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunchtime and sick and/or vacation leave.
If a technician is injured or has an accident, have the employee notify Human Resources immediately and reschedule workflow as needed.
Take problem/complaint calls and handle them appropriately or direct them to the Branch Manager.
Take calls for billing/invoice questions and direct them to the proper personnel.
Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.
Keep a tracking sheet for the dates of requests and receipt of reports.
Maintain certified payroll report files for each job.
Requirements:
Job Requirements: High School Diploma or equivalent a plus.
Previous HVAC industry experience a plus
1+ years of customerservice background required
General computer skills, including Microsoft Word and Excel
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 30 pounds at a time.
This position description should not be construed to imply that these requirements are the exclusive standards of the position or that they will be the sole basis for any subsequent employee evaluations.
Benefits
Bizzell offers a wide range of benefits, including career development opportunities, short-and long-term disability and life insurance, and a 401(k) program with an employer match of up to 3%.
• Relocation Assistance Provided
• Medical, Dental, and Vision Benefits
• FSA & HSA (Medical, Dependent Care, Commuter)
• Company paid Basic Life, Short- and Long-term Disability
• Guardian and AFLAC Supplemental Insurance
• Legal and Identity Theft Plans
• 401(k) Retirement Plan with Employer Match
• Vacation and Sick Leave
• Paid Holidays
Equal Opportunity
Bizzell is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
$42k-54k yearly est. 15d ago
Reservation Agent ($22/hr)
The Sheraton Palo Alto
Customer service specialist job in Palo Alto, CA
Description of the role:
The Reservation Agent is responsible for handling reservations and inquiries for our esteemed guests at The Sheraton Palo Alto. As a Reservation Agent, you will play a vital role in providing exceptional customerservice and ensuring a seamless reservation process for our guests.
Responsibilities:
Assist guests in making reservations via phone, email, or in person
Provide accurate information about room availability, rates, and hotel amenities
Ensure reservations are entered correctly into the system
Handle special requests and ensure guests' preferences are accommodated
Answer and resolve guests' inquiries and complaints in a timely manner
Maintain a positive and professional attitude while interacting with guests
Other duties as assigned by management
Requirements:
Prior experience in a customerservice role preferred
High school diploma or equivalent
Excellent communication and interpersonal skills (good typing skills)
Ability to multitask and work in a fast-paced environment
Proficiency in using reservation and hotel management systems
Attention to detail and ability to handle confidential information
Flexibility in working shifts, including weekends and holidays
Must be eligible to work in the United States
Benefits:
Competitive hourly compensation
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and holiday benefits
Discounted hotel rates worldwide
About the Company:
The Sheraton Palo Alto is a renowned hotel situated in the heart of Palo Alto, California. We pride ourselves in delivering exceptional hospitality to our guests and ensuring their comfort and satisfaction. With our luxurious accommodations, state-of-the-art facilities, and dedicated service team, we strive to create memorable experiences for all our guests.
EEOC Statement: The Sheraton Palo Alto is an equal opportunity employer. We value diversity and strive to create an inclusive and welcoming work environment for all team members. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.
$29k-36k yearly est. Auto-Apply 39d ago
Spa Reservationist
Appellation Lodi
Customer service specialist job in Lodi, CA
Full-time Description
The Spa Reservationist serves as a warm, professional point of contact and a vital communication link between guests, spa staff, operations, and other facility departments. This role is responsible for managing all incoming reservation calls with efficiency, accuracy, and professionalism, including booking appointments, processing cancellations, and responding to inquiries regarding services, facilities, group bookings, and special promotions.
The Spa Reservationist delivers exceptional customerservice while maximizing spa occupancy and revenue through effective scheduling and guest engagement. This position also requires clear and consistent communication with Spa Management and the Concierge team, ensuring all guest information, reservations, and group details are accurately recorded and maintained.
This is a full-time position that requires flexible availability, including weekends and holidays.
Job Responsibilities include but not limited to:
Responsible for coordination and booking of Spa services
Having the knowledge to answer all inquiries pertaining to the spa services and products, making appointments and scheduling therapists
Upsell services, packages, and specials.
Communicate and explain all Spa policies and procedures to guests
Check, respond and follow-up to all voice and email messages.
Review all reservations booked since your last shift for any errors.
Take calls from groups to arrange and complete group spa appointments.
Make sure each guest treatment is entered into Resort Suite correctly and all information should be current and verified with guest
Resolve any discrepancy on appointments prior to guest arrival. Seek Spa Management assistance, if needed.
Make all Spa Confirmation calls 36 hours before scheduled appointment, including all required information (i.e., amenities, early arrival, cancellation policy, etc.)
Check waitlists
Maintain a positive, friendly, caring, and helpful attitude with guests and all team members at all times
Assist the reception area with guest requests, check-ins, and check-outs, and selling retail products, as needed.
Assist with Spa Attendant Duties, as needed, including laundry, inspection and maintenance of the locker rooms, tranquility room, and courtyard
Work directly with the Spa Management for any downtime activities or projects
Compensation & Benefits:
Pay: $19.00 per hour
Medical
Life Insurance & EAP
401(k) Matching
Aflac Supplemental
Team Member Discounts
GROW WITH US
Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality.
Appellation Lodi - Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin's leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.
Visit ********************************************************* to learn more about our resort.
Requirements
At least 1 year customerservice experience specifically scheduling appointments
Possess professional telephone etiquette for purposes of booking appointments and handling guest requests
Ability to communicate and describe in an articulate manner the spa offerings and their benefits.
Be able to make sound decisions by anticipating guest needs
Ability to handle multiple tasks simultaneously; phones, bookings and requests, checkouts, etc., while maintaining the highest level of customerservice
Possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
Maintain an understanding and knowledge of the spa industry.
Must be able to type/write in a proficient manner to ensure a quality and timely product.
Computer literate and complete all transactions and requests accurately
Efficiently utilize computer equipment and fax machine to complete all transactions and requests.
Ability to focus attention on details.
Ability to prioritize, organize and follow up on tasks
Must maintain confidentiality of guest information
Be able to handle guests' complaints in a courteous and professional manner and stay calm under pressure
Salary Description $19.00 per hour
How much does a customer service specialist earn in Tracy, CA?
The average customer service specialist in Tracy, CA earns between $29,000 and $50,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Tracy, CA