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Customer service specialist jobs in Wichita, KS - 287 jobs

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Customer Service Specialist
Customer Service Associate
Customer Service Agent
Customer Sales Representative
Customer Support Representative
Customer Service Supervisor
Service Team Member
Customer Service Advisor
Customer Service Clerk
Customer Engagement Specialist
Client Specialist
Technical Service Representative
Customer Service Representative
Account Services Representative
Customer Relationship Specialist
  • Customer Service Team Member

    McAlister's Deli

    Customer service specialist job in Wichita, KS

    We are hungry, and we aren't just talking about sandwiches! Come taste success at one of America's largest restaurant franchisees. Want to learn more? Watch our video! (**************************** Our Mission: Put people at the heart of everything we do Our Values: Genuine Hospitality, Employee Development, Growth & Profitability, Operational Excellence, Products & Safety, Community Involvement Hourly Pay Rate: $9.00 - $15.50 / per hour About the Hourly Team Member position: Be prepared to smile!Happy team members make for happy customers Ditch the outdated uniform! Our hourly team members wear jeans and t-shirts Were a no grease zone! You wont go home smelling like an old French fry. Our work environment is clean and safe This job is fun and flexible!Youve got a life outside of work and we want you to live it fully Talk about great benefits! We offer medical, dental, vision insurance.* Tuition reimbursement, 401(k) with an employer match, performance-basedpay and meal discounts! Get ready to learn and grow!Wantto advance in your career? Wecant wait to help you do just that Same day pay available! Job Requirements: Greet and interact with guests Sell, serve and prepare our deliciousmenu items Prepare the restaurant to be a welcoming environment for each and every guest * Must satisfy one year of service and meet ACA eligibility requirements The Saxton Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Required Preferred Job Industries Food & Restaurant
    $9-15.5 hourly 1d ago
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  • Customer Service and Rental Sales Associate; $15-$18/HR

    Budget Rent a Car 4.5company rating

    Customer service specialist job in Wichita, KS

    We have an opening for someone who is people-oriented and likes staying active. This position would be managing clients and reservations in our rental locations in Wichita. Duties would include finalizing reservations, educating customers, and preparing cars for rent. Hours of availability would be 7am-6pm, M-Sun. If interested, please fill out an application. Requirements High School Diploma or equivalent 1 year of customer service experience Professional communication skills Problem resolution experience Minimum age of 18 Valid driver's license Clean driving record Salary Description $15-$18/HR
    $15-18 hourly 12d ago
  • Technical Service Representative - Packaging Coatings

    Ppg Architectural Finishes 4.4company rating

    Customer service specialist job in Wichita, KS

    As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager. Key Responsibilities Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements. Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window. Handle pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers. May be asked to lead projects, assist with process improvements, and look for cost savings for the customer. Coordinate, investigate, and recommend new business tools for users as requested. Qualifications High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry. Experience with customer quality systems and processes. May travel extensively in support of key customer programs. #LI-REMOTE About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLDâ„¢ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
    $29k-34k yearly est. Auto-Apply 7d ago
  • Engagement Care Specialist (Care Coordination) - COMCARE

    Sedgwick County, Ks 4.0company rating

    Customer service specialist job in Wichita, KS

    Department: [[cust_personnelSubarea]] Pay: $23.69 per hour Work Schedule: 40 hours per week. Mon-Fri 8:00am-5:00pm Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits. This is a highly visible position requiring advanced communication and planning skills. The Engagement Care Specialist is focused on improving the whole health of persons with severe persistent mental illness (SPMI), severe emotional disturbance (SED), co-occurring disorders (COD), or with a mental health or substance abuse need. This position focuses on engagement with patients to collaborate with primary care providers, hospitals, specialty providers, mental health providers, and community resources in a team-based approach to care that is intended to optimize the overall health of those served. Engagement Care Specialists work to increase utilization of preventive care, reduce emergency room utilization and hospital readmissions, and positively impact social determinants of health which could result in reducing health care costs. The employee in this position must be able to complete complex tasks by applying standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Patient engagement and education * Provide outreach to individuals who have a severe mental illness, serious emotional disturbance, those with a mental health or substance abuse need * Serve as a linchpin for the CCBHC program to include access, referral, follow through, and follow up for services * Engage patients and families to better understand mental and physical health conditions * Provide whole person health screening and assessments * Utilize motivational interviewing techniques to facilitate change * Utilize positive reinforcement and encouragement to promote patient engagement * Provide transportation to support client attendance in medical appointments and other therapeutic goal-related activities Care Collaboration * Be a system navigator and point of contact * Serve as an extension to service providers through activities geared towards collaboration of care * Identify and foster strong working relationships with other community providers * Address barriers for success * Assist patients in understanding relevant details from medical appointments * Facilitate care transitions to behavioral health services * Make collateral contact with doctors, family members, designated team members, etc. * Collaboration and follow through on access to preventive and health promotion services Complete documentation and track progress * Complete documentation in an accurate and timely manner and in compliance with agency, CCBHC, state, and federal requirements for coding and content * Collect and enter patient vitals * Ensure confidential communication of patient health information * Monitor and follow up to ensure that needed care is not only offered but accessed * Monitor adherence to treatment plans and evaluate effectiveness * Enter data accurately in electronic health record and program spreadsheets * Understand and work toward achieving CCBHC program outcomes Minimum Qualifications: Bachelor's degree in a behavioral or physical health care field, or an equivalent combination of education and experience in behavioral or physical health care, with one year of experience substituting for one year of education. Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions and current proof of automobile insurance. Must have access to personal passenger vehicle to complete the driving duties of the position. Meet the specifications as outlined in the CMHC/CCBHC licensing standards and pass KBI, DCF child abuse check, DCF adult abuse registry, KDADS Nurse Aide and Criminal Record check, National Sex Offender Registry check, and motor vehicle screens. Applicants have rights under Federal Employment Laws. Please find more information under the following link. Apply for a Job | Sedgwick County, Kansas
    $23.7 hourly 17d ago
  • Expeditor/Customer Service

    LSI Corporation 4.7company rating

    Customer service specialist job in Wichita, KS

    Temp to Hire Temp / LSI Clerical New position with our client in NE Wichita due to growth. Excellent opportunity to join this emerging employer as they increase product services and lines. As a leader in metal finishing services for aerospace and industrial clients, their expected growth this year will include increased assembly contracts as well as machining divisions. Expeditor/Customer Service Summary Responsible for acting as a liaison between customers and company. Assists with Purchase Orders, processing status, shipment, complaints, account questions, and other queries. Must be a self-starter and possess the capability to understand and learn company's industry. Previous experience in aerospace environment a plus. Primary responsibilities Utilize email and phone to ensure customer service is being delivered. Give daily customer order status via phone, email. Communicate to customers to resolve and/or verify PO information. Greet customers, in a professional manner, in order to ascertain a problem or reason for calling. Assist with implementation of PO's into ERP system. Act as the company gatekeeper, and be presentable as the customer contact Suggest solutions to streamline the administrative processes; incoming PO's and outgoing shipping documentation. Ability to schedule shipments and close out documentation. Strong Microsoft Office skills (Outlook and Excel) Skills/Qualifications: Customer Service Aerospace Knowledge Problem Solving Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multi-tasking Computer skills needed - including proficiency in MS Word and Excel. ERP exp a plus. $14-16/hr Temp-to-hire Hours: 7am-3:30pm M-F Company information: ********************* HirePrinciple was founded by a team of experienced executive recruiters with more than 50 years of combined experience serving clients ranging from start-ups to the Fortune 1000. HirePrinciple, a division of LSI Staffing, knows building a qualified team is critical to achieve superior results. We also understand that the goals of each organization and individual are unique. Accordingly, HirePrinciple's search process is customized to provide superior executive recruitment solutions and staffing needs to employers while matching qualified candidates with the career opportunities that fit their needs. From our headquarters in Wichita, Kansas, we serve progressive employers and talented professionals throughout the United States.
    $14-16 hourly 60d+ ago
  • Customer Service Representative

    The Arnold Group 4.2company rating

    Customer service specialist job in Wichita, KS

    DirectHire Please submit resume to ********************************* to apply. Pay Rate/Range: $20-25/hr Description: The Customer Support Specialist performs and coordinates administrative activities as it pertains to customer requirements and needs. This role provides daily support to both external and internal customers while assisting with scheduling, status, and other requests in an efficient and fast-paced team environment. Key Responsibilities: Provide outstanding support to customers via phone, email, and in-person Communicate effectively and professionally with internal teams and external clients Analyze customer issues and help identify solutions quickly and efficiently Enter and maintain accurate data and records Collaborate with teammates and contribute to process improvements Job Requirements: We're looking for someone with an energetic and outgoing personality who communicates clearly and professionally, both in writing and in person. The ideal candidate will have strong critical thinking and problem-solving skills, along with advanced proficiency in Microsoft Office-particularly Excel. Being a team player is also key, as this role involves close collaboration with others across departments. Must have previous aircraft experience and complete clerical testing. Job Type: Direct Hire Shift/Schedule: Monday-Friday, 8:00am-4:30pm The Arnold Group is an Equal Opportunity Employer (EOE) About Us: Looking for a job that fits your skills and goals? Since 1979, The Arnold Group (TAG) has been helping job seekers find the right opportunities-whether it's temporary work, a long-term career, or something in between. We're here to connect you with the right fit and provide the support you need to succeed.Let's find your next opportunity together…discover how we can help! The Arnold Group
    $20-25 hourly Easy Apply 60d+ ago
  • Client Specialist

    Robert W. Baird & Co.Orporated 4.7company rating

    Customer service specialist job in Wichita, KS

    About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed. Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists! The Impact You'll Make: Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken. May schedule client appointments and/or conference room for appointments. Assemble/generate materials including paperwork and reports for client meetings. Understand and ensure business adherence with firm and financial industry regulatory policies. May manage FA and Team's social media presence (website, LinkedIn, X, etc.). Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models. May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact. Seek ways to enhance FA(s) business effectiveness and marketability. Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed. May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities. What You'll Bring to Baird: 2+ years of prior industry and/or administrative work experience. Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant. Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. Detail oriented with an emphasis on accuracy. Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner. Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations. Good analytical and critical problem-solving skills. Bachelor's degree preferred, not required. #LI-PWM5 Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
    $66k-94k yearly est. Auto-Apply 35d ago
  • Customer Support Representative

    American AG Credit 4.4company rating

    Customer service specialist job in Hutchinson, KS

    Why should you join our team? American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams. Benefits offered by American AgCredit: * Commitment to agriculture and the communities we serve * Family friendly work environment * Investment in employee development * Medical, Dental and Vision coverage * Outstanding 401k - automatic 3% employer contribution, plus match up to 6% * Generous Paid Time Off (Vacation accrued at 21 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time) * Competitive Incentive Compensation Plan * Disability & Life Insurance * Employee mental, physical, and financial wellness programs * The position is bonus eligible based on association and personal performance Position will be posted until filled. BASIC FUNCTION: The Customer Support Representative supports the core of the Association's customer service operations, responsible for providing outstanding customer service through all channels of customer engagement including phone, in-person and written correspondence. The Customer Support Representative is the primary contact for support and assistance within American AgCredit's digital customer solutions and money movement products and services. Every customer interaction provides an opportunity to further the Association's mission by making it easy for customers to do business with us. As part of the Customer Support team, the Customer Support Representative is proactive and professional with a focus on solving customer issues, listening for and suggesting tools and services that will further engage the customer. ESSENTIAL DUTIES: The essential functions include but are not limited to the following: * Demonstrate exceptional customer service by serving as a conduit for customer inquiries and acting as the primary contact through interactions via multiple channels including phone, in-person, email, secure messaging, chat, etc. * Process incoming and outgoing mail, maintain office supplies and marketing materials, assist with maintenance of facilities, serve as a vendor liaison and assist with safety and wellness event coordination (if assigned to a specific location). * Ensure every interaction is a positive one by actively listening and appropriately responding to inquiries related to digital banking and treasury management solutions, payments and disbursements support and proactively connecting customers with other functional areas when appropriate. * Process requests for disbursement of loan funds, payments, and daily balancing. * Provide end-user support for maintenance and monitoring related to digital customer solutions and other money movement products and services. Ensure seamless establishment of assigned products and provide excellent ongoing support. * Assist with products and services onboarding by coordinating with the customer and any applicable service providers or internal teams. * Adhere to Association policies and procedures with an emphasis on the compliance and fraud detection functions. Recognize noncompliance with policies and procedures and elevate to senior operations staff for resolution. * Respond independently to requests for information and assistance; exercise independent judgment and provide excellent customer service. Monitor and maintain case management cases for customer interactions. Escalate customer issues as appropriate and necessary for timely resolution. * Triage of customer support needs for resolutions through collaboration with other departments. Provide customer and association follow up as needed to ensure positive outcome. * Ensure daily workflow assignments are completed. As directed by supervisor, provide backup on-site assistance if needed. * Participate in special projects and perform other functions as assigned. LEVELS OF SUPERVISION EXERCISED AND RECEIVED: Exercises no supervision; regularly provides technical guidance and training; makes some independent decisions; works under general direction and general supervision of Customer Support Manager. TYPICAL KNOWLEDGE AND EXPERIENCE: * Education: High school diploma, plus at least two years of post-high school education or equivalent * Experience: 2-3 years experience performing similar functions, call center experience is a plus * Licensure/Certification: Notary Public Commission or completion of requirements within six months of hire * Outstanding problem solving and analytical abilities, demonstrated ability to advocate for client needs * Demonstrated ability to generate highly accurate work and make independent decisions * Knowledge of accounting, electronic banking, and lending operations procedures * Must be proficient in organizing and prioritizing work to meet deadlines * Exceptional written and verbal communication skills * Exceptional persuasive and interpersonal skills, including exceptional customer service skills * Proficient in the use of PC, including e-mail, word processing and electronic spreadsheet software ESSENTIAL REQUIREMENTS: Must have the ability to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period of time. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear, sit and use their hands and fingers, and reach in all directions is essential in performance of the job. Some lifting and moving of items up to 25 pounds required. Work during established business hours and may require occasional weekend and/or evening work. Travel required in performance of job. FULL-TIME ONSITE: These roles and job functions require employees to work onsite at one of our offices to continue to provide exceptional customer service and support our business goals. PAY RANGE: Minimum $52,000.00 - Max $60,648.80 Annual This range is reflective of the national salary average for this position and will be adjusted using geographic variance for physical location of the hired candidate. American AgCredit may compensate outside of the salary range for bona fide reasons not related to membership in a protected class. * Reflected is the national base pay range and title offered for this job at the current level. * Compensation, title, and job level may be adjusted based on candidate qualifications including but not limited to achievements, skills, experience, or work location. * Salary offered, within the applicable range, is one component of the total rewards package offered to candidates. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. American AgCredit provides equal opportunity in employment to all employees and applicants. We celebrate diversity and do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other characteristics protected by applicable federal, state, or local laws. American AgCredit prohibits harassment of any individuals on any of the bases listed above. If you need assistance or an accommodation due to a disability, you may contact us at ***************.
    $52k-60.6k yearly Auto-Apply 7d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service specialist job in Wichita, KS

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoyoversight We can recommend jobs specifically for you! Click here to get started.
    $26k-33k yearly est. Auto-Apply 5d ago
  • Customer Support Representative

    Agloan

    Customer service specialist job in Hutchinson, KS

    Why should you join our team? American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams. Benefits offered by American AgCredit: Commitment to agriculture and the communities we serve Family friendly work environment Investment in employee development Medical, Dental and Vision coverage Outstanding 401k - automatic 3% employer contribution, plus match up to 6% Generous Paid Time Off (Vacation accrued at 21 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time) Competitive Incentive Compensation Plan Disability & Life Insurance Employee mental, physical, and financial wellness programs The position is bonus eligible based on association and personal performance Position will be posted until filled. BASIC FUNCTION: The Customer Support Representative supports the core of the Association's customer service operations, responsible for providing outstanding customer service through all channels of customer engagement including phone, in-person and written correspondence. The Customer Support Representative is the primary contact for support and assistance within American AgCredit's digital customer solutions and money movement products and services. Every customer interaction provides an opportunity to further the Association's mission by making it easy for customers to do business with us. As part of the Customer Support team, the Customer Support Representative is proactive and professional with a focus on solving customer issues, listening for and suggesting tools and services that will further engage the customer. ESSENTIAL DUTIES: The essential functions include but are not limited to the following: Demonstrate exceptional customer service by serving as a conduit for customer inquiries and acting as the primary contact through interactions via multiple channels including phone, in-person, email, secure messaging, chat, etc. Process incoming and outgoing mail, maintain office supplies and marketing materials, assist with maintenance of facilities, serve as a vendor liaison and assist with safety and wellness event coordination (if assigned to a specific location). Ensure every interaction is a positive one by actively listening and appropriately responding to inquiries related to digital banking and treasury management solutions, payments and disbursements support and proactively connecting customers with other functional areas when appropriate. Process requests for disbursement of loan funds, payments, and daily balancing. Provide end-user support for maintenance and monitoring related to digital customer solutions and other money movement products and services. Ensure seamless establishment of assigned products and provide excellent ongoing support. Assist with products and services onboarding by coordinating with the customer and any applicable service providers or internal teams. Adhere to Association policies and procedures with an emphasis on the compliance and fraud detection functions. Recognize noncompliance with policies and procedures and elevate to senior operations staff for resolution. Respond independently to requests for information and assistance; exercise independent judgment and provide excellent customer service. Monitor and maintain case management cases for customer interactions. Escalate customer issues as appropriate and necessary for timely resolution. Triage of customer support needs for resolutions through collaboration with other departments. Provide customer and association follow up as needed to ensure positive outcome. Ensure daily workflow assignments are completed. As directed by supervisor, provide backup on-site assistance if needed. Participate in special projects and perform other functions as assigned. LEVELS OF SUPERVISION EXERCISED AND RECEIVED: Exercises no supervision; regularly provides technical guidance and training; makes some independent decisions; works under general direction and general supervision of Customer Support Manager. TYPICAL KNOWLEDGE AND EXPERIENCE: Education: High school diploma, plus at least two years of post-high school education or equivalent Experience: 2-3 years experience performing similar functions, call center experience is a plus Licensure/Certification: Notary Public Commission or completion of requirements within six months of hire Outstanding problem solving and analytical abilities, demonstrated ability to advocate for client needs Demonstrated ability to generate highly accurate work and make independent decisions Knowledge of accounting, electronic banking, and lending operations procedures Must be proficient in organizing and prioritizing work to meet deadlines Exceptional written and verbal communication skills Exceptional persuasive and interpersonal skills, including exceptional customer service skills Proficient in the use of PC, including e-mail, word processing and electronic spreadsheet software ESSENTIAL REQUIREMENTS: Must have the ability to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period of time. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear, sit and use their hands and fingers, and reach in all directions is essential in performance of the job. Some lifting and moving of items up to 25 pounds required. Work during established business hours and may require occasional weekend and/or evening work. Travel required in performance of job. FULL-TIME ONSITE: These roles and job functions require employees to work onsite at one of our offices to continue to provide exceptional customer service and support our business goals. PAY RANGE: Minimum $52,000.00 - Max $60,648.80 Annual This range is reflective of the national salary average for this position and will be adjusted using geographic variance for physical location of the hired candidate. American AgCredit may compensate outside of the salary range for bona fide reasons not related to membership in a protected class. Reflected is the national base pay range and title offered for this job at the current level. Compensation, title, and job level may be adjusted based on candidate qualifications including but not limited to achievements, skills, experience, or work location. Salary offered, within the applicable range, is one component of the total rewards package offered to candidates. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. American AgCredit provides equal opportunity in employment to all employees and applicants. We celebrate diversity and do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other characteristics protected by applicable federal, state, or local laws. American AgCredit prohibits harassment of any individuals on any of the bases listed above. If you need assistance or an accommodation due to a disability, you may contact us at ***************.
    $52k-60.6k yearly Auto-Apply 9d ago
  • Marketing Automation & CRM Specialist

    Genesis Health Clubs 3.8company rating

    Customer service specialist job in Wichita, KS

    Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Were seeking a Marketing Automation & CRM Specialist with strong expertise in HubSpot to drive email, SMS, and landing page campaigns, while supporting CRM and analytics needs across the business. This role blends hands-on campaign execution with data-driven analysis and optimization. Key Responsibilities Own HubSpot marketing automation: email, SMS, workflows, and landing pages Build segmented campaigns, nurture workflows, and lead scoring models. Maintain database hygiene, segmentation, and compliance (CAN-SPAM, SMS opt-in, etc.) Collaborate with the design team or use HubSpot templates to create polished, responsive assets. Report on campaign metrics (open rate, CTR, conversions, ROI) and recommend optimizations Integrate HubSpot with CRM and website platforms; troubleshoot issues and manage vendor integrations. Stay up to date on HubSpot certifications, features, and best practices Optional Add-Ons: Run A/B tests on subject lines, landing page layouts, and CTAs for optimization. Assist with conversion rate optimization (CRO) and funnel analysis. Provide input on scalable processes and automation improvements as the company grows. Support content and creative development (email copywriting, light design in Canva/Adobe) Qualifications HubSpot Marketing Software Certification (required) 2-5 years of experience in CRM/marketing automation (HubSpot strongly preferred) Strong analytical and reporting skills HTML/CSS knowledge for email and landing page tweaks is a plus Experience with SMS platforms and compliance best practices Strong copywriting skills for emails and landing pages Familiarity with A/B testing and CRO strategies
    $28k-39k yearly est. 2d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service specialist job in Wichita, KS

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-33k yearly est. 2d ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Customer service specialist job in Wichita, KS

    We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Wichita area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)
    $34k-47k yearly est. 60d+ ago
  • Account Services Representative

    Futurestep Korn Ferry

    Customer service specialist job in Wichita, KS

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As an Account Services Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Account Services Representative is part of a supportive, service-oriented team that: • Promotes quality customer experience, through honest and committed customer care. • Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services. • Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as an Account Services Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! Primary Responsibilities and Essential Functions • Work in a call center environment delivering excellent customer care by greeting customers, asking questions, and actively listening to customers to understand their needs or requests. • Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments. • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. • Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances. • Educate on billing details, Cox policies and procedures concerning prices, billing and service. • Perform any necessary calculations pertaining to fees, time periods, or dates. • Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non-account-related troubleshooting. • Other duties as assigned. Qualifications Minimum -6 months work experience providing service directly to customers -6 months experience using a computer in a work or non-work setting -High school graduate or GED or equivalent work experience -Eligibility to work in the United States Preferred -6+ months experience working in a position that requires meeting sales goals -1 - 2 year work experience in a customer service role, not specific to just Call Center -Strong aptitude for helping customers and a customer experience focus -Enthusiastic and personable -Must be able to work in a call center or highly structured environment -Strong computer skills and be able to navigate through multiple screens -Ability to adapt to constant change -Demonstrated solid work history. Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $26k-33k yearly est. 1d ago
  • Part Time Customer Service Associate

    Hertz 4.3company rating

    Customer service specialist job in Wichita, KS

    The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $14.00/hr Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $14 hourly Auto-Apply 60d+ ago
  • Customer Service Agent (Hiring Immediately)

    Onemci

    Customer service specialist job in Wichita, KS

    CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. -------------- POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY? In this role, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks. KEY RESPONSIBILITIES Listen to and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade customers Explain and position products and process when interacting with customers Appropriately escalate customer dissatisfaction Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $21k-27k yearly est. Auto-Apply 60d+ ago
  • Customer Service Associate

    NTT Data North America 4.7company rating

    Customer service specialist job in Wichita, KS

    **Req ID:** 56611 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Associate to join our team. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: + 6 Months experience in an office environment + 6 Months experience using a computer with Microsoft Windows PC applications + 6 Months of Work from home enciroment + High school diploma or GED Preferences. Responsibilities: + Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims + Designated quiet area to complete calls while working from home + Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. + Ensuring customer satisfaction and strive to meet service standards. + A typical day will likely involve fielding between 75 to 100 calls. + Communicating effectively and professionally with both internal and external customers to resolve questions and issues. + Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. + Collaborating with management or other team members as appropriate to proactively address service issues and concerns. + 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product. + 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required **Remote Working and Technology Requirements** To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. **Technology** + NTT DATA will provide a computer and headset for remote work. + Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. + Failure to return equipment may result in collection actions and/or other consequences. + Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. + A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location. **Technical Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. + Remote employees must adhere to all technical support procedures and protocols. + Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. **Remote Workspace** Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. + Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment. + The workspace must be a **permanent, unencumbered location** used daily for work. + Employees must work with **minimal distractions** that do not interfere with business operations or service delivery. + Ideally, the workspace is **isolated from other household members** and used exclusively for job duties. + **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service. + Employees must work from the **same location consistently** unless prior approval is obtained. + If a change in work location is necessary: + The new location must meet all **Remote Workspace and Technology Requirements** . + **Notification to NTT DATA Management** is required before relocating \#INDBPO \#LI-MIWS **About NTT DATA Services** NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. **_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**
    $15.5 hourly 60d+ ago
  • Drug Testing Collector and Customer Service

    National Screening Bureau

    Customer service specialist job in Wichita, KS

    Job Title: Drug Testing Collector Job Summary: Drug Testing Collector The primary task is conducting specimen collection of urine, saliva and hair samples. Most collections are performed in one of our two Wichita offices however some traveling to client locations may happen from time to time, locations are within 90 miles of Wichita. Other task will involve conducting background searches and customer service via telephone and\/or online chat. Qualifications: Positive Attitude Good people skills with an emphasis on customer service Excellent attention to detail Proficient in the use of computers. Ability to work early mornings Works well in a team environment Valid driver's license This position also has advancement opportunities. The above statements are not an exhaustive list of job duties and responsibilities of this position at NATSB. They only reflect the general duties and responsibilities necessary to describe the principal functions of the job. Responsibilities of the position are subject to change as determined necessary. This position has advancement opportunities. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time or Part time","apply Name":"Apply Now","zsoid":"62258512","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"City","uitype":1,"value":"Wichita"},{"field Label":"State\/Province","uitype":1,"value":"Kansas"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"67212"}],"header Name":"Drug Testing Collector and Customer Service","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00154001","attach Arr":[],"custom Template":"5","is CandidateLoginEnabled":true,"job Id":"**********05298024","FontSize":"12","google IndexUrl":"https:\/\/natsb.zohorecruit.com\/recruit\/ViewJob.na?digest=yu7Ek@wk H2kSUIDhoUOYlKFdtSde1u3.DljbteQE5mU\-&embedsource=Google","location":"Wichita","embedsource":"CareerSite","logo Id":"hhtbe18a2ef552f9e4556b62ef3ff6755155c"}
    $24k-30k yearly est. 60d+ ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Customer service specialist job in Wichita, KS

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $9.5 per hour Salary Range: 7.25 - 13 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-9.5 hourly Auto-Apply 60d+ ago
  • Customer Service Associate I

    Reno County, Kansas

    Customer service specialist job in Hutchinson, KS

    Customer Service Associate I Please complete a job application on our job portal at ********************************** Job Purpose and Objectives: Process mail or in person transactions for new tag(s), tag(s) renewals or refunds. Assist public with handicap placards or inquiries. Position Requirements and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the full are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Requirements: High school diploma or G.E.D. This position requires continuous education. Certifications / Licenses: Kansas Department of Revenue MOVRS Certification Training. Annual KDOR Security Awareness Training to retain MOVRS certification. For the complete job description, click here.
    $24k-32k yearly est. 17d ago

Learn more about customer service specialist jobs

How much does a customer service specialist earn in Wichita, KS?

The average customer service specialist in Wichita, KS earns between $24,000 and $39,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.

Average customer service specialist salary in Wichita, KS

$30,000

What are the biggest employers of Customer Service Specialists in Wichita, KS?

The biggest employers of Customer Service Specialists in Wichita, KS are:
  1. Sherwin-Williams
  2. Sedgwick LLP
  3. Forgefit
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