Customer service supervisor jobs in Alaska

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands andretail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us? What we offer: Competitive wages; $17.50 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner You're 18 years or older Can perform physical work of moving, bending, standing and can lift up to 50 lbs. Have reliable transportation to and from work location Have 1-2 years of merchandising experience Have experience leading and training people Can use your smartphone or tablet to record work after each shift Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment Join us and see what's possible for you! Click here to get started.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Store - ANCHORAGE-GLENN HWY, AKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Minimum - High School Diploma or GED - Strong attention to detail - Demonstrated ability to maintain confidentiality and protect sensitive information - Ability to work in a fast-paced environment - Ability to work within strict time frames/resolute deadlines - Strong critical thinking skills, attention to detail and ability to draw conclusions Desired - Ability to speak a second language - Knowledge of Kroger policies, procedures, and organizational structure- Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service - Acknowledge customers in a friendly manner as they enter and exit the store - Maneuver in the store's entry and exit areas - Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed - Respond to activations of Electronic Article Surveillance (EAS) systems - Assist customers with deactivation of EAS devices - Answer customer questions concerning the location of items or sections within the store - Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior - Assist customers with bascarts that may lock up with Purcheck - Report safety concerns to supervisor - Comply with corporate policies and promote/follow company initiatives - Maintain flexibility to work any shift - Must be able to perform the essential job functions of this position with or without reasonable accommodation

Vacancy Name TRIBAL VICTIM SERVICES SUPERVISOR - Hooper Bay, Chevak, or Scammon Bay Vacancy No VN842 Employment Type Full Time Non-Exempt $35.00 +DOE Salary Period Hourly Benefits As a full time, regular employee, you will be eligible to participate in the benefit programs on the first day of the month after your 60th day of employment. Job Details JOB SUMMARY: The Bay Haven Supervisor oversees daily DV/SA Shelter operations and provides guided support to CAC functions, ensuring trauma-informed, culturally responsive services across Hooper Bay, Scammon Bay, and Chevak. This position supervises both Shelter Lead Coordinators, supports Advocate training and documentation, guides crisis response and case management, and leads outreach, cultural healing groups, youth activities, and community engagement efforts. The Supervisor assists with MDT-related communication, maintains readiness of the CAC interview space, and will complete required training to later perform child forensic interviews as assigned. Regular travel for outreach and professional development is required, along with supporting data collection, monthly reporting, and program documentation in alignment with agency and grant expectations. ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: * Supervise and support both Hooper Bay and Scammon Bay's Shelter Lead Coordinators, ensuring consistent, trauma-informed service delivery and adequate coverage across all shifts. Provide daily oversight to Advocates regarding onboarding, training, documentation expectations, and performance. Maintain a strong presence in shelter operations by monitoring caseloads, client needs, safety planning, cleanliness, facility readiness, and staff support. Ensure shelter operations meet safety, confidentiality, and cultural responsiveness standards. * Guide Shelter staff in providing crisis response, safety planning, legal advocacy, and referrals, including assisting victims in navigating Tribal or State Court processes such as protective orders and related legal actions. Ensure client files, case notes, lethality assessments, and follow-up contacts are completed accurately and on time. Assist Shelter Leads with coordination of case management needs such as travel arrangements, resource connections, and aftercare planning for participants. * Ensure all Advocates complete required training courses including DV/SA core training, confidentiality, cultural safety, emergency procedures, and agency policies. Track staff training hours and certifications and schedule required refreshers. Mentor staff in trauma-informed care, shelter operations, and victim-centered practices. Maintain compliance with program policies, accreditation expectations, and grant documentation requirements related to shelter services. * Lead and coordinate Bay Haven outreach efforts in collaboration with the Shelter Leads, including crafting nights, cultural healing groups, youth activities, school partnerships, and community engagement events. Build and maintain relationships with Tribal councils, schools, clinics, AST/OCS, behavioral health providers, and other partners. Manage logistics, materials, and staff participation for outreach in all service communities. * Team with the Tribal Victim Services Director to assist with limited daily tasks such as scheduling, communication with partners, and maintaining readiness of the interview space. Work toward completing forensic interview training and participate only as assigned. Ensure coordination of MDT meetings, case tracking, and communication is supported but not overseen under the guidance of the Victim Services Manager. * Travel as required to Anchorage, Bethel, and the three service communities (Hooper Bay, Scammon Bay, Chevak) for outreach events, meetings, cross-training, and professional development. Attend statewide and national trainings to maintain supervisory skills, cultural competence, and trauma-informed leadership practices. * Assist with data collection, monthly reports, and grant-related documentation related to shelter operations, outreach, and staff activities. Participate in agency meetings, supervision, and strategic planning activities as assigned. COMPETENCIES, SKILLS, AND ABILITIES: * Ability to read, comprehend, and follow established policies and procedures. * Ability to manage work time well, prioritize and meet deadlines. * Ability to exercise good judgment, courtesy and tact. * Ability to establish good rapport with people of diverse cultures and belief systems. * Demonstrated ability to work effectively in a team environment. * Must demonstrate sound judgment, professional boundaries, ethics, and ability to maintain confidentiality. WORK ENVIRONMENT/JOB CONDITIONS: * Agency is a mandated tobacco, drug and alcohol-free workplace. * Develops and maintains constructive and cooperative working relationships with others. * Uses computers and computer programs effectively to enter data, create spreadsheets and process information, and to develop documents, and program and training materials. * Develops specific goals and plans to prioritize, organize, and accomplish work. * Communicates with others outside the organization, representing the organization to customers, the public, and other external sources in person, in writing, or by telephone or e-mail in keeping with current policies & procedures. * Must have the ability to operate the following equipment: desktop computer, telephone, copier, PC printer, and fax machine. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly grasp, type, see, talk, hear, and lift and carry 40 pounds of weight by utilizing proper lifting techniques and working in a safe manner. This position will also be performing physical activities such as climbing, lifting, balancing, walking, stooping, bending, and handling materials. * Occasionally performs sedentary activities that require sitting for long periods and repetitive use of hands, wrists and arms for handling, positioning, moving materials, and manipulating things. * Must be in good general health and free from serious physical, mental health and/or substance abuse problems. POSITION TYPE/EXPECTED HOURS OF WORK: This is full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. or hours vary with location. Occasional evening and weekend work may be required as job duties demand. TRAVEL: Primarily local during the business day, although some out-of-area and overnight travel may be expected. Occasional travel to rural Alaska. EMPLOYMENT REQUIREMENTS AND REQUIRED EDUCATION: * Must be at least 18 years of age. * Mandatory DV/SA advocacy training (within 90 days). * Forensic Interviewer Certification (upon next scheduled training; travel required). * State and federal background checks, including fingerprints, may be required. * High School Diploma plus five years related professional experience in program management, rural community development, or related fields. * Working knowledge of rural Alaska; ability to travel occasionally to rural program sites. * Understanding of domestic violence, sexual assault, child abuse, trauma response, and crisis intervention. * Employees are expected to remain alert, attentive, and fully engaged in their responsibilities during all working hours. Sleeping while on duty is strictly prohibited. * Experience as a team player, coordinating projects and special events, training, and providing long-distance support. * Demonstrated effective oral and written communication skills including strong expertise in cross-cultural communication. * Responsible work ethic with reliable attendance. * Proven ability and willingness to be self-directed in problem solving and decision-making and perform basic assignment with little or no direct supervision while also working effectively as a team member. * Demonstrated intermediate level of computer skills necessary in order to use and create documents and reports, spreadsheets, workshop materials and slide presentations, and to enter data into intricate database programs and proficient use of Microsoft Word, Excel, PowerPoint, Publisher, and Outlook. * Must keep all matters concerning participants in strictest confidence as required by HIPAA privacy and the 42 CFR, Part II confidentiality regulations. * Must be able to provide own transportation to meet work schedule requirements. * Must have a valid driver's License and maintain a valid driver's license throughout the course of employment. Must provide a copy of current driving record from the Department of Motor Vehicles annually. * Must have an insured vehicle, present proof of insurance, and maintain proof of insurance throughout the course of employment. * Agency recommends annual TB screening and physical as part of employee's personal wellness plan. (Recommendation - Not a requirement of this position) PREFERRED EDUCATION AND EXPERIENCE: * AA in related field of study. * Experience administering tribal victim services programs in rural Alaska. BENEFITS: As a full time, regular employee, you will be eligible to participate in our competitive benefits programs on the first day of the month after your 60th day of employment, including but not limited to: * Medical, Dental & Vision * Life & Supplemental Insurance * 401K/Pension Plan * Flexible Spending Account/Health & Dependent Care * Health Savings Account * Employee Assistance Program * 20 days (160 hours) of accrued Paid Time Off * 12 Established paid holidays * Monthly Wellness Reimbursement

Our Company All Ways Caring HomeCare The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance. External Job Description Understands and ensures adherence to the agreed plan of care for each client in your caseload Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies Monitors and escalates changes in client's plan of care, services or condition Ensures proper documentation and record-keeping for agency payers Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified Coordinates or supports new hire on-boarding as well as employee exit meetings Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS Coordinates Personnel Action Forms (PAF) for assigned service site(s) Ensures compliance with federal, state, and local employment laws and regulations Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker Other duties as assigned Qualifications High school diploma or GED; some college coursework or Associates degree preferred Two or more years of community service, client service or staffing experience Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT) One to two years of Human Resources with high volume recruiting experience preferred One to two years in a supervisory role preferred Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred Ability to make decisions quickly, and manage confidential information Excellent customer service skills and experience working with the public in a friendly and professional manner General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services Minimal travel may be required About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information Primary Job Duties in Wasilla Alaska consist of Scheduling and Payroll for our caregivers. Salary Range USD $25.00 - $26.00 / Hour

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Are you ready to coach an inclusive retail team in a fast-paced environment that's always changing? Teach and model customer service skills for your team, while supporting store operations. Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that's always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development. Essential Duties and Responsibilities • Coach and lead employees, including providing training for employees, program participants, and volunteers. • Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations. • Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks. • Support management with operations and inventory management, count registers and deposits, and process paperwork. Qualifications Job Requirements • 18 years of age or older. • Eligible to work in the United States (must provide required documentation). • Able to speak, read, and write in English. • Pass a criminal background check (some records are acceptable). • Pass a drug screening for all federally controlled substances, including cannabis (THC). • Skills in math to accurately count cash. Experience • Minimum six months related experience. • Experience at Goodwill, including tenure, training, and development, may be weighted or preferred. Certificates, Licenses, and Registrations • CPR/First Aid/AED certification or ability to become certified. Physical Demands of Work • Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance. • Stand and walk. • Speak and hear. • See things close and in color, adjust focus, with peripheral vision and depth perception. • Use hands to feel objects, tools, or controls, and reach with hands and arms. • Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment. • Ability to perform the essential duties of the positions, with or without reasonable accommodations. Work Environment • Indoor and outdoor at warehouse, store sales floor, office, production area, and surrounding grounds. • Limited hazards due to lifting, pulling, and pushing merchandise by self or others. • Potential exposure to dust or airborne particles and outside weather conditions. • Fluctuating temperatures based on work location. • Noise level is usually loud. • Hectic and fast-paced, with frequently short deadlines. • Regular instances of critical and unusual situations. Work Hours In addition to weekdays, must have availability on weekends, evenings, and holidays.

As a Cashier, your enthusiasm for helping customers will provide a friendly and efficient checkout experience. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise. We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You'll also have access to the installation and its facilities. As well as status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Cashier at the Exchange? * Greet every customer with eye contact and smile in your authentic way. * Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed. * Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer. * Ensure customers have an extraordinary experience while shopping. * Complete transactions accurately and efficiently while engaging customers in appropriate conversation. We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Major Duties Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection. Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed. Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Reports complaints, shrink issues, and problems with products, services, and work areas. Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. Performs other duties as assigned.

Department: Family Services Employment Status: Full Time Program: Family and Social Services FLSA Status: Exempt Reports To: Family and Social Services Director Schedule: 40 hours/52 weeks Supervises: Family Services Technician, DV/SA Advocate/Visitation Specialist, Family Services Case Worker, Family Services Preservation Worker, DV/SA Services Coordinator, Family Services Advocate Aide/Parenting Resource, Guardianship Case Manager, ICWA Tribal Representative Job Summary The Family Services Supervisor acts in a key supportive leadership role within Kenaitze Indian Tribe whose primary responsibility is the oversight of the Tribe's Family Services programs and staff, including planning program strategies, goals, initiatives and structure in alignment with the Tribe's values and vision. The Family Services Supervisor is responsible for budgetary and performance measures, achievement of goals and strategies, and results of monitoring functions. The Family Services Supervisor will works collaboratively with the Tribe's programs and outside agencies. Essential Functions Responsible for day to day operations of the Family Services programs, to include, operational planning, data collection/interpretation, award and funding compliance, budgets, personnel & records management oversight. Develop procedures for all Family Services programs. Ensure the un'ina (clients) care from intake to discharge is delivered and provide direct service. Assist with program referrals to other internal Tribal services or external community programs. Regularly reviews all cases to ensure quality and adherence to local, state and federal guidelines or regulations. Collaborate with Family Services program employees to identify the needs of the families for education and training and refer as applicable. Ensure the Tribe's representation at essential local, state and federal services meetings and activities. Responsible for customer service and quality assurance in the Family Services programs, and resolution of un'ina concerns. Manage, mentor, train and succession planning for all Family Services program employees. Manage research grant opportunities, the Family Service program budget and approve ReqLogic, work schedules and time on Webclock. It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives. Working Conditions Lifting Requirements Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical Requirements Stand or Sit (Stationary position) Walk (Move, Traverse) Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position) Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse) Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information) See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess) Taste/Smell (Detect, Distinguish, Determine) Repetitive Motion OSHA Categories Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid Travel Local In-State Out-of-State Qualifications Education Bachelor's in Social Work, Psychology, Sociology, or other human service related degree or a combination of education and experience may be substituted for a degree Experience Experience working with Department of Public Assistance, and other State and Federal agencies. Two (2) years of experience in managing family and community based programs (DV/SA, Child Welfare and Prevention), and personnel management. Experience in investigations of reports of harm. Experience managing private, state and federal grants; and grant compliance. Experience in budget management. Experience in policy and procedure development and implementation. Experience in public speaking. Preferred Knowledge and experience working with cultural diversities License/Certification Valid Alaska Driver's License and must remain insurable under Kenaitze Indian Tribe's policy. First Aid and CPR certifications, or within 90 days. MANDT certification, or within 90 days. Special Skills The terminology commonly used in human services fields or settings. The resources available to meet the needs of recipients. Critical Incident Reporting, Adult Protective Services, Office of Children's Services reporting. The ability to evaluate needs assessments to meet the needs of the population to be served. The ability to organize, evaluate, and present information orally and in writing. The ability to work with professional and support staff. Conflict resolution and de-escalation skills. Excellent prioritization skills. This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position *Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.

Support Supervisor Supervisor Reports To: Program Director of Integrated Services Direct Report(s): Peer Support Specialists, Case Managers, Behavioral Health Associates Classification: Exempt; Salary; Full-Time Overview The Support Specialist Supervisor provides leadership, coordination, and supervision for the Day Treatment program within VOA Alaska's larger Outpatient Program. multidisciplinary support team within a youth-focused co-occurring mental health and substance use treatment program. This role ensures the program's continued adherence to established structure, clinical expectations, and quality care for youth ages 12-18. The supervisor is responsible for oversight of behavioral health support services, case management, peer support, and transportation systems, and plays a critical role in maintaining program compliance and supporting staff development. VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community. Essential Functions, Duties & Responsibilities Program Management Develop and maintain weekly program schedules and group activity calendars. Oversee and coordinate client transportation services in collaboration with transportation staff. Ensure adherence to daily routines, program structure, and treatment principles. Monitor and track client attendance and billable service hours to support Daily Rate billing compliance. Participate in OP Leadership Meetings; communicate program needs, concerns, and successes. Contribute to program design, quality improvement, and strategic planning. Oversee transportation logistics, ensuring compliance with safety protocols and timely access to services. Ensure consistent implementation of VOA Alaska's program principles, structure, and evidence-based practices. Supervision & Staff Oversight Provide direct weekly supervision to: Behavioral Health Associate (BHA) IOP Behavioral Health Associate Case Manager Peer Support Specialist Conduct and document regular individual and group supervision sessions with supervisees. Review and audit documentation for accuracy, clinical quality, and timeliness. Monitor supervisees' caseloads and ensure caseload reports are up to date and action oriented Clinical Services Provide individual and group counseling to youth with co-occurring substance use and mental health needs. Support integration of trauma-informed and culturally responsive care. Assist in crisis intervention and service planning as needed. Collaborate with clinical staff to ensure consistency in care coordination and recovery planning. Advocate for program needs, staff support, and improved clinical outcomes in multidisciplinary settings. Training & Development Onboard new staff and support ongoing professional development for supervisees. Lead or coordinate regular in-service training on topics related to behavioral health, ethics, documentation, boundaries, engagement strategies, and recovery support. Mentor and support staff to grow in their roles and align with program values. Knowledge, Skills and Abilities Minimum 3 years' experience working in behavioral health or substance use treatment, with youth preferred. At least 1 year of supervisory experience in a clinical or support services setting. Certification or credential in addiction treatment or peer support (e.g., CDC, CADC, CRSS) is preferred. Strong understanding of co-occurring disorders, trauma-informed care, adolescent development, and integrated dual-diagnosis treatment. Knowledge of Medicaid billing, documentation standards, and case management. Excellent organizational, leadership, and communication skills. Must be 21 years of age or older. Must have a valid driver's license with a good driving record. Must pass a background check or complete the variance process. Ability to manage multiple priorities, maintain accountability systems, and model healthy boundaries. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. Work from home/In office combination: Includes structured workdays with consistent days and times. Must be available/reachable and connected into the VOA AK phone/ IT system and must be reachable via telephone and email during available work hours. Must have a private work area for conducting telehealth services. Remote work: This position will include various off-site locations, work in the community. Ability to work independently is vital to the success of this position while managing workflow and own client contact/scheduling. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision. Acknowledgement Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

The University of Alaska Anchorage, Division of Campus Services, seeks a Conversion Supervisor to oversee arena conversions of the Alaska Airlines Center (AAC). The AAC is a stunning 196,000 square foot facility that seats up to 5,000 spectators in the main arena and is a cornerstone of UAA's Anchorage campus. We're looking for a dynamic leader who can thrive in a fast-paced environment and manage multiple tasks effortlessly. If you're someone who excels at both written and verbal communication, and you're flexible about working beyond the usual 9-to-5-whether that's evenings, weekends, or holidays-then we'd love to hear from you. In this role, you'll be steering the ship and ensuring everything runs smoothly, all while adapting to the needs of a busy and evolving workplace. While performing the essential functions of this job, the employee is often asked to multi-task under time limits. This position requires close attention to detail, and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. While performing the essential functions of the job, the employee frequently operates a computer and other office devices such telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Minimum Qualifications: Associate's degree and two years progressively responsible experience related to the program specialty, or an equivalent combination of training and experience. Forklift and aerial lift certifications may be required within the first 6 months of employment Experience with facility coordination and direct employee supervision is preferred. Bachelor's degree in business, facility management, or other related field is preferred. FERPA certification or certification completion within 30 days of the job start date. Title IX certification or certification completion within 30 days of the job start date. Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date. Workplace Harassment Prevention certification or certification completion within 30 days of the job start date. Position Details: This position is located on the University of Alaska campus in Anchorage. This is a term-funded, full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience. Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified. Please attach a cover letter, resume, and contact information for at least three professional references. References must include a current or recent supervisor. This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion. *To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible. The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at ************. UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: ********************************* The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. If you have any questions regarding this position, please contact Brandon Mckinney, Operations Manager, at ********************* or ************. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. * Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. Access to the reports is available at: UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: ******************************************* Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: ************ or ********************* / ************ or uaa_*************************. UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: ***************************************** Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: ************ or *******************. UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: ********************************************************************** Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: ************ or emailing ********************.

Department Transportation Employment Type Seasonal - Full Time Location McKinley Transportation and Logistics Workplace type Onsite Responsibilities Requirements Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10

Icy Strait Point is a world-class Alaska Native-owned destination dedicated to sharing our land, culture, and way of life with guests from around the world. The Cultural Programs Supervisor is responsible for leading, growing, and delivering high-quality cultural experiences, including the Tlingit Cultural Theatrical Show and Hoonah Sightseeing Tours and other cultural related activities. This role combines leadership, cultural stewardship, performance coordination, and guest service excellence to create meaningful, authentic, and memorable experiences. Essential Duties & Responsibilities: Program Leadership & Development • Lead the planning, scheduling, execution, and continuous development of the Tlingit Cultural Theatrical Show, Hoonah Sightseeing Tours, and other cultural related activities. • Integrate theatrical production elements including script development, lighting, sound, costuming, set design, and stage management to ensure professional presentation and seamless show delivery. • Facilitate workshops and creative sessions to continually evolve storylines, choreography, and musical components reflective of Tlingit heritage and local perspectives. • Work collaboratively with Elders, culture bearers, artists, and storytellers to ensure accurate, respectful, and inspiring cultural interpretation. • Develop pre-show and post-show engagement opportunities, on-site storytelling vignettes, and ambassador-led activities that connect guests with Tlingit culture throughout Icy Strait Point. Team Development & Performance Excellence • Recruit, train, schedule, and supervise performers, Cultural Ambassadors, sightseeing guides, and drivers. • Ensure cross-training between performance and site interpretation roles to strengthen guest engagement across multiple touchpoints. • Coach and mentor team members to foster skill development, confidence, professionalism, and cultural pride, providing guidance in both cultural accuracy and performance excellence-including storytelling, voice, stage presence, and guest engagement. • Conduct performance reviews, regular team meetings, and provide ongoing feedback for growth and success. • Encourage creativity and continuous improvement through rehearsal evaluations and cultural interpretation feedback loops. Operations & Safety Management • Oversee all theatrical production logistics, ensuring smooth coordination of rehearsals, performances, and site programming. • Ensure that all staff are trained in safety procedures, guest handling, emergency response, and equipment use; lead safety briefings and conduct at least two drills per season. • Monitor and adjust tour and show schedules to optimize guest flow, capacity, and operational efficiency; maintain accurate data in both FareHarbor and internal dispatch systems. • Manage inventory of performance materials, theatrical props, cultural regalia, tour supplies, and operational equipment, ensuring proper care, repair, and storage of all assets. Guest Experience & Cultural Integrity • Maintain high standards of guest service, ensuring meaningful interaction and a welcoming atmosphere. • Uphold and model Icy Strait Point's guiding principles: Best, Authentic, Profitable, championing authentic representation and storytelling excellence in every cultural encounter. Requirements: Preferred 10 years working in tourism industry in Alaska, with emphasis in safety and operations. Experience teaching Tlingit Culture, stories, singing, dancing and history. Minimum 6 years' experience managing staff. Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs. Outstanding customer service philosophy and practices. Must be able to conduct and deliver the tour content and narration for both Tribal Performance and Hoonah Sightseeing Must possess a valid driver's license with a clean driving record. High school or equivalent education with college degree preferred. Willing to submit to pre-employment, random, post-accident and reasonable suspicion of drug and alcohol testing. Physical Requirements & Work Environment: Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily Willing to live in a remote, rural community for minimum of 7 months per year Comfortable traveling by small plane of ferry to and from a remote setting Able to walk and drive on gravel roads in inclement weather Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638. Applicants must have proof of legal authority to work in the United States.

Icy Strait Point is a world-class Alaska Native-owned destination dedicated to sharing our land, culture, and way of life with guests from around the world. The Cultural Programs Supervisor is responsible for leading, growing, and delivering high-quality cultural experiences, including the Tlingit Cultural Theatrical Show and Hoonah Sightseeing Tours and other cultural related activities. This role combines leadership, cultural stewardship, performance coordination, and guest service excellence to create meaningful, authentic, and memorable experiences. Essential Duties & Responsibilities: Program Leadership & Development • Lead the planning, scheduling, execution, and continuous development of the Tlingit Cultural Theatrical Show, Hoonah Sightseeing Tours, and other cultural related activities. • Integrate theatrical production elements including script development, lighting, sound, costuming, set design, and stage management to ensure professional presentation and seamless show delivery. • Facilitate workshops and creative sessions to continually evolve storylines, choreography, and musical components reflective of Tlingit heritage and local perspectives. • Work collaboratively with Elders, culture bearers, artists, and storytellers to ensure accurate, respectful, and inspiring cultural interpretation. • Develop pre-show and post-show engagement opportunities, on-site storytelling vignettes, and ambassador-led activities that connect guests with Tlingit culture throughout Icy Strait Point. Team Development & Performance Excellence • Recruit, train, schedule, and supervise performers, Cultural Ambassadors, sightseeing guides, and drivers. • Ensure cross-training between performance and site interpretation roles to strengthen guest engagement across multiple touchpoints. • Coach and mentor team members to foster skill development, confidence, professionalism, and cultural pride, providing guidance in both cultural accuracy and performance excellence-including storytelling, voice, stage presence, and guest engagement. • Conduct performance reviews, regular team meetings, and provide ongoing feedback for growth and success. • Encourage creativity and continuous improvement through rehearsal evaluations and cultural interpretation feedback loops. Operations & Safety Management • Oversee all theatrical production logistics, ensuring smooth coordination of rehearsals, performances, and site programming. • Ensure that all staff are trained in safety procedures, guest handling, emergency response, and equipment use; lead safety briefings and conduct at least two drills per season. • Monitor and adjust tour and show schedules to optimize guest flow, capacity, and operational efficiency; maintain accurate data in both FareHarbor and internal dispatch systems. • Manage inventory of performance materials, theatrical props, cultural regalia, tour supplies, and operational equipment, ensuring proper care, repair, and storage of all assets. Guest Experience & Cultural Integrity • Maintain high standards of guest service, ensuring meaningful interaction and a welcoming atmosphere. • Uphold and model Icy Strait Point's guiding principles: Best, Authentic, Profitable, championing authentic representation and storytelling excellence in every cultural encounter. Requirements: Preferred 10 years working in tourism industry in Alaska, with emphasis in safety and operations. Experience teaching Tlingit Culture, stories, singing, dancing and history. Minimum 6 years' experience managing staff. Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs. Outstanding customer service philosophy and practices. Must be able to conduct and deliver the tour content and narration for both Tribal Performance and Hoonah Sightseeing Must possess a valid driver's license with a clean driving record. High school or equivalent education with college degree preferred. Willing to submit to pre-employment, random, post-accident and reasonable suspicion of drug and alcohol testing. Physical Requirements & Work Environment: Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily Willing to live in a remote, rural community for minimum of 7 months per year Comfortable traveling by small plane of ferry to and from a remote setting Able to walk and drive on gravel roads in inclement weather Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638. Applicants must have proof of legal authority to work in the United States.

What perks can you expect? Work in a dynamic, culturally diverse team from around the globe with leadership responsibility The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world's most beautiful and iconic National Parks What will be your daily pursuit? Helping to create iconic, inspiring, and unforgettable guest experiences by leading our team of hospitality professionals at Kenai Fjords Tours! What will your compensation be? $78,000-$82,000 plus full benefits including medical, vision, dental, 401K with employer match, and more! When does this adventure begin? This is an extended seasonal full-time role with a set start date of January 5th, and an annual planned leave of absence in November and December. What will you do in this job? Oversee all customer-facing operations at the front desk, in transportation, and in the gift shop at Kenai Fjords Tours Lead and manage a team of approximately 25 employees in guest-facing roles Manage daily workflows, scheduling, and operational priorities for all guest-facing departments Serve as the main point of contact for guest issues, resolving concerns promptly and professionally Ensure brand and sales standards are consistently met across all guest touchpoints Assist with hiring, onboarding, training, coaching, mentoring, and evaluating employees Develop and maintain a strong team culture, encouraging collaboration and continuous improvement Deliver consistently high-quality guest service, ensuring a positive and memorable experience What skills and experience do you need for this job? Previous supervisory or management experience in hospitality, tourism, or retail operations required Strong leadership and team-building skills with the ability to inspire and motivate others Excellent organizational, problem-solving, and time-management abilities Knowledge of guest services, sales, and brand standards preferred Strong communication and interpersonal skills with a focus on guest satisfaction Ability to remain flexible, proactive, and positive under pressure Willingness to work varied shifts, including weekends and holidays Commitment to Safety First and to Pursuit's service standards What will your work environment be like? **Beautiful.** You'll work in iconic, unforgettable and inspiring Seward and Kenai Fjords. You'll see amazing scenery and wildlife. You'll participate in team events - and fun! **Independent.** You'll spend your days leading guest-facing operations in Seward, Alaska! **Balanced.** Pursuit Collection is a non-smoking, drug-free environment. **Remote.** Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi. **Busy.** Be prepared for a hands-on working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) required. **Respectful.** You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. EEO Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ************************. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Department Transportation Employment Type Seasonal - Full Time Location Denali Transportation and Logistics Workplace type Onsite Responsibilities Requirements Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.