Vehicle Service Specialist (Full Time)
Customer service supervisor job in Annapolis, MD
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Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-time career with excellent advancement opportunities,
Henley Companies
, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $19.75 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#BA0005#
Retirement Service Agent
Customer service supervisor job in Washington, DC
Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service.
During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States.
* Planning and implementing security designs for National Special Security Events.
This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory.
Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
You must obtain a Top Secret Clearance and retain it during your career.
Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs.
See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
UI/UX Associate
Customer service supervisor job in Arlington, VA
A full-time, hybrid Junior Multimedia Digital Design Associate role is available with an organization launching a new digital product. This position focuses on UX/UI design and the creation of multimedia content for product launches using Figma, Canva, and Adobe Creative Cloud. The ideal candidate is a strong communicator who can collaborate across marketing and digital experience teams to deliver high-quality assets that enhance the user experience and support ongoing product improvements.
The hiring process includes three interview stages, with a target start date of December 15, 2025 (flexible for the right candidate).
Position Details
Job Type: Direct Hire
Location: Hybrid - Onsite Tuesday, Wednesday, and Thursday
Onsite Address: Arlington, VA
Compensation: $65,000-$70,000 annually (up to $75,000 for strong candidates)
Interview Process
First virtual interview with HR
Second virtual interview with the hiring manager
Final in-person, panel-style interview
Assessment Focus:
Candidates should demonstrate strong cross-functional communication skills and a portfolio that includes visually compelling infographics, animated graphics, and short-form video.
Role Overview
Top Technical Skills:
Adobe Creative Cloud / video editing software (e.g., Premiere Pro)
Figma
Canva
Team Structure:
Reports to the Director of Marketing/Art, with one other junior designer on the team.
Day-to-Day Responsibilities
Collaborate with the design team to create digital and print assets for campaigns and events.
Develop infographics, charts, and interactive visuals for web, social media, and video.
Support UX efforts by wireframing landing pages, emails, and web content to improve engagement.
Partner with cross-functional teams to deliver on-brand creative aligned with marketing goals.
Assist with marketing collateral and provide coverage in the Art Director's absence.
Duties and Responsibilities
Contribute to multi-channel design projects from ideation through final execution under the Art Director's guidance.
Create responsive infographics, charts, and data visualizations for web (mobile and desktop), social, and print.
Collaborate with Storytelling, Digital Experience, Events, Content Development, Marketing, and other teams to deliver on-brand design assets.
Apply UX/CX principles to wireframe landing pages, web pages, and HTML emails that enhance the user journey.
Support brand-related projects including static social graphics, ads, and marketing collateral.
Assist with project coordination and reviews when the Art Director is unavailable.
Qualifications
2+ years of experience in UX/UI design
Knowledge of accessibility standards, including 508 compliance
Technical proficiency in:
After Effects, Premiere Pro, or other video editing tools
Adobe Creative Cloud (InDesign, Illustrator, Photoshop)
Figma, XD, HTML, CSS (JavaScript a plus)
CMS platforms such as Optimizely
Canva and Power BI
Strong grasp of design principles, typography, color theory, and layout design
Excellent communication and interpersonal skills
Experience working within corporate brand standards to create data visualizations, charts, and infographics
Portfolio Requirement
Applicants must provide a link to an online portfolio showcasing video and/or animation work, including interactive infographics or data visualizations.
REQUIRED
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Customer Experience Manager
Customer service supervisor job in Washington, DC
At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.
WE'RE HIRING A CUSTOMER EXPERIENCE MANAGER BASED IN WASHINGTON, DC
The Customer Experience (CX) Manager is the heartbeat of how our guests feel after their CYM experience. You'll lead the systems, tools, processes, feedback loops, and team that protect and elevate our guest experience across all shops. This role blends hospitality, operations, service design, communication, and problem-solving - helping us scale without losing the magic that makes CYM, uniquely CYM.
You'll directly interact with guests to solve any issues that may arise, manage our part-time Guest Experience Rep, own our guest feedback program (CER, surveys, sentiment), create new ways to celebrate and collaborate with the Carb Crew, and ensure that every guest touchpoint ladders up to a consistent, joyful, gold-standard experience. This role lives at the intersection of Marketing, Ops, People, and Tech…and helps tie it all together.
The CX Manager reports to the VP of Marketing and oversees part-time customer experience coordinators.
Company Core Values & Expectations:
Vibrant - You are abundantly happy, fun, passionate, playful, and kind
Integrity - You are honest, caring, real, and always strive to do the right thing and take pride in what you do
Belonging - You will work as a team to make people feel welcome
Energy - You are active, proactive, and work hard to make things happen
Seize the Moment - You make the most of every guest opportunity by saying yes and by trying new things, and by being original
As a CYM team member, you'll make an impact by:
Creating extraordinary moments for our team members
Contributing to our business with your ideas and feedback
Supporting and lifting up our communities and neighborhoods
Being yourself and making genuine relationships with team members
Your responsibilities will be:
Own the end-to-end guest feedback ecosystem (emails, tickets, CER, sentiment trends, service recovery).
Translate guest data into actionable weekly, monthly, and quarterly insights and partner with Ops to close gaps.
Build and roll out CX SOPs, playbooks, scripts, and hospitality standards across all shops.
Maintain and manage Tattle dashboards + reporting to track trends and improve visibility for Ops, Leadership, and Carb Crew.
Ensure the CYM voice, tone, and hospitality style come through across all guest-facing communication channels.
Write and refine scripts for guest responses, social DMs, crisis communications, and escalations.
Collaborate with Marketing on shop signage, service messaging, digital ordering clarity, and brand standards.
Lead CX innovation: new tools, technologies, ticketing systems, automations, and proactive service solutions.
Own quarterly deep-dives on service experience opportunities and recommendations.
Collaborate with People and Ops Teams to build recognition programs, competitions, and incentives that celebrate shops delivering top-tier experiences.
Support new shop openings with training, soft-opening planning, and consistent CX readiness.
Manage and support the Guest Experience Rep; coach toward speed, empathy, tone, and resolution excellence.
Work closely with Ops leaders to ensure consistency in training, service recovery, and execution across all regions.
Partner with People and Training teams on training materials, onboarding touchpoints, and celebrations for high-performing teams.
You'll be a great addition to the CYM team if you are:
A hospitality-obsessed human who believes great service is a superpower.
Have 4-6+ years in customer experience, guest relations, or hospitality leadership role - ideally in fast-growing fast/casual restaurant groups or high-touch retail.
A strong communicator with impeccable writing skills and an ear for tone.
Data-literate: comfortable reading trends and turning them into actionable solutions.
Calm under pressure, solution-oriented, and able to navigate escalations with tact and empathy.
A cross-functional collaborator who loves solving messy guest challenges and building structure where it doesn't exist.
Passionate about CYM food, stories, vibrations, and brand ethos.
Adept at working cross-functionally and flexing between execution and big-picture thinking
Comfortable in a fast-moving, startup-style environment.
Physical Requirements:
The physical demands for this position are seeing, hearing, speaking, reaching, occasionally lifting up to 50 pounds, sitting, standing, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.
You'll love working at CYM because:
Competitive base salary of $80,000/year plus bonus opportunity
Exciting opportunities for growth and development! With CYM's continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
Great people, real support, and incredible VIBES. We're focused on a positive, people-first culture where everyone feels they belong and they're supported. You'll find a team that's welcoming, celebrates wins together, and most importantly, keeps things fun every day!
Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.
We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
Customer Support Specialist
Customer service supervisor job in Arlington, VA
Customer Support Representative | Growing FinTech
Are you passionate about making a real social impact while building your career in a dynamic, high-growth tech environment? We're working with a market leader in the Flexible Pay space, founded on a social charter, and dedicated to improving the financial well-being of frontline workers across the USA.
Over three million people use this award-winning financial super-app to choose when they're paid, track earnings, save money, and access fairer financial services.
This business have just partnered with one of the USA's largest employers and are looking to hire six enthusiastic individuals to join their expanding US headquarters in Arlington, VA. This is a launchpad role for an entry-level to early career professional who wants to grow with the business.
Role and Responsibilities:
You will be the vital link between the product and the users, ensuring they have an exceptional experience with the app.
Communicate effectively and promptly with a variety of customers, always maintaining a positive and empathetic attitude.
Become a product expert, knowing the financial well-being super-app inside and out to expertly answer customer inquiries.
Demonstrate strong problem-solving skills, think on your feet, and take the initiative to resolve issues.
Handle technical escalations, reproduce issues, and collaborate closely with the engineering team for resolution.
Work cross-functionally with customer success and other departments to deliver efficient and meaningful support.
What We're Looking For:
This role is ideal for individuals seeking their first or second job, with a strong enthusiasm and eagerness to learn and the company will look at individuals from 0 (i.e. grads) to 18 months of support experience (this isn't a mid/snr role). Any prior experience in telephony (call-based jobs), FinTech, SaaS, or a call centre environment would be highly beneficial as will experience in a financial regulated environment.
A proactive interest in technology, dedication to an optimal product experience, and a professional, quiet place of residence for occasional remote work.
This is primarily an office-based role, requiring you to work from the Arlington, VA office (3-4 days a week / 1-2 remote).
Benefits:
Equity: You will be eligible for an equity allocation tied to the funding round
Health and Wellness: 100% employer-paid health, dental, and vision benefits for the employee. A free subscription to
Calm
to help you achieve "Zen Mastery" and switch off.
Time Off: 10 days of vacation, increasing to 15 days after one year of service, plus federal holidays and flexible time off for any ad-hoc childcare/family/caring needs.
Financial Future: A 401K program and generous paid parental leave (12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service).
Career Growth: This role is a launchpad. You can progress to Senior Support Representative and Support Lead. Progression into Tech Ops/Engineering is fully supported and encouraged.
This is a great chance for a personable, friendly and driven person to join a hugely profitable and growing business with a ground-breaking product. If this sounds of interest, please do apply!
Service Manager
Customer service supervisor job in Laurel, MD
Service Manager - Commercial Operations
The Service Manager is responsible for overseeing all day-to-day field operations within the “Scavenger” commercial wastewater services division. This role leads field teams, ensures safe and efficient job execution, monitors productivity and job costs, and supports customer satisfaction. You'll be collaborating closely with dispatch, project coordination, and departmental leadership to ensure smooth workflows and operational success.
What you'll be doing:
Lead, train, and support Field Supervisors, Technicians, and Apprentices
Set expectations for field staff and hold team members accountable to performance and safety standards
Oversee daily field scheduling, dispatching, and workload allocation
Conduct job site visits to ensure quality workmanship, productivity, and proper safety practices
Monitor material usage, labor hours, job costs, and field efficiency
Reinforce company safety protocols and assist with incident or claim investigations
Support hiring, onboarding, training, and disciplinary actions for field staff
Work with the coordination team to ensure proper technician assignment for each job
Provide quick-turn estimates for small projects when necessary
Ensure all work complies with local codes, regulations, and company standards
Resolve customer concerns, complaints, and invoice disputes
Participate in after-hours emergency call rotation
Maintain strong communication with the Department Manager, Call Center, Project Coordination, and Accounting teams
What we need:
5+ years of related field experience in HVAC, Wastewater, MEP, Transportation or Fleet
Plumbing, Wastewater or Trade background a plus
5+ years of supervisory or management experience
Bachelor's degree in Business Management or related field (preferred)
Strong leadership, communication, and organizational skills
Ability to manage multiple field priorities and personnel
Ability to navigate construction site environments
Proficiency with administrative tasks and willingness to learn company software
Senior Superintendent - Data Centers
Customer service supervisor job in Fairfax, VA
Superintendent - Mission Critical We are seeking an experienced Superintendent to oversee mission critical projects, specifically within data center construction and industrial environments. The ideal candidate will be responsible for managing on-site operations, ensuring projects are completed on time, within budget, and to the highest quality standards. This role requires significant travel and the ability to lead ground-up construction efforts in various settings including cold storage and manufacturing facilities.
Key Responsibilities
Oversee day-to-day operations of mission critical construction projects.
Ensure compliance with safety regulations and industry standards.
Coordinate with subcontractors, suppliers, and other stakeholders.
Manage project timelines, budgets, and resources to ensure successful completion.
Conduct regular site inspections to monitor progress and quality of work.
Develop and maintain strong relationships with clients and project teams.
Prepare and submit project reports and documentation.
Lead and mentor on-site construction teams, fostering a culture of safety and excellence.
Qualifications
Proven experience as a Superintendent in mission critical construction projects.
Strong knowledge of data center construction and industrial facilities.
Experience with ground-up construction and cold storage facilities.
Ability to travel as required for project needs.
Excellent leadership and communication skills.
Strong problem-solving abilities and attention to detail.
Bachelor's degree in Construction Management, Engineering, or a related field preferred.
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
rj.conner@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AG21-1859769L742 -- in the email subject line for your application to be considered.***
RJ Conner - Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 07/15/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Records and Information Management Team Lead
Customer service supervisor job in Washington, DC
DUTIES AND RESPONSIBILITIES
Lead and manage the records management team, assigning workflow and special projects to ensure timely completion of client-prioritized tasks
Oversee team performance through goal tracking, mentorship, conflict resolution, and conducting regular performance evaluations
Collaborate with Program Management to provide team updates, recommend process improvements, and resolve operational challenges
Demonstrate expertise in the full records management lifecycle, from creation to disposition or archival transfer to the National Archives (NARA)
Assist Department of the Navy (DON) commands in achieving compliance with federal and DON records management policies, including file plan creation, disposition scheduling, and record transfer or disposal
Review and validate (or rebut, with justification) National Archives and Records Administration (NARA) findings on disposition-eligible collections to support the annual transfer of DON records to NARA II.
Support the DON's transition to digital government by addressing legacy file conversions and implementing DON and NARA electronic records management (ERM) policies and systems
Develop, maintain, and submit required reports, Standard Operating Procedures (SOPs), and other deliverables in compliance with applicable laws, regulations, and directives
Prepare and deliver presentations, including training sessions, program briefings, and project summaries Support additional records and information management initiatives and ad hoc client requests as required
QUALIFICATIONS AND REQUIREMENTS
Minimum of five years' experience supporting Federal executive agencies, the Department of Defense (DoD), and/or the Department of the Navy (DON) in records management functions, directives, and instructions
Proven experience managing teams, projects, and client relationships
Strong knowledge of the Code of Federal Regulations (CFR), Federal Records Act, NARA regulations, and related federal records management guidance
Exceptional written and oral communication skills; demonstrated leadership, organizational, and analytical abilities; and strong attention to detail
Ability to manage multiple priorities and adapt to evolving work processes
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Experience administering, customizing, and using Microsoft SharePoint as a records repository
Desired but not required:
Experience with Navy ERMS platforms (e.g., M365, TRACKER, Content Manager).
Professional Records Management certification such as Certified Records Manager (CRM), Certified Records Analyst (CRA), Information Governance Professional (IGP), or Certified Information Professional (CIP).
Project Management certification such as Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)
Therapy Team Leader
Customer service supervisor job in Washington, DC
The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.
The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring.
The Encompass Health Way
We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
Bilingual Customer Service Representative
Customer service supervisor job in Alexandria, VA
About the Company
A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need.
This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish!
About the Role
As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations.
Key Responsibilities
Answer inbound calls with professionalism, urgency, and empathy
Dispatch technicians and manage the daily service schedule
Serve as a communication bridge between customers, field staff, and internal teams
Update job records and maintain accurate documentation in company systems
Follow up with customers to ensure satisfaction and gather feedback
Support the team with general administrative and coordination tasks
What We're Looking For
✅ 2+ years in customer service, dispatching, or administrative coordination
✅ Experience in restoration, construction, or field service industries is a plus
✅ Excellent verbal and written communication skills
✅ Strong organizational skills and attention to detail
✅ Comfortable working under pressure and juggling multiple priorities
✅ Proficient in Microsoft Office; ability to learn internal software systems quickly
What We Offer
Competitive salary
Monday to Friday schedule - no weekends
A stable and supportive work environment
Opportunity to make a real impact during people's times of need
Paid training and long-term growth potential
Excellent Benefits
Contact Center Specialist
Customer service supervisor job in Fairfax, VA
Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions.
JOB TITLE: Cisco Contact Center Expert
EMPLOYMENT TYPE: 4-5 Months Contract
LOCATION DETAILS: Fairfax County, VA (Onsite)
Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors).
Responsibilities:
Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams.
Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations.
Perform root cause analysis and implement long-term fixes to prevent recurrence.
Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX).
Validate system performance, troubleshoot advanced call routing and reporting issues.
Collaborate with network and UC engineering teams to maintain system health and security.
Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts).
Maintain and update call flow diagrams, escalation paths, and technical documentation.
Implement best practices for performance tuning and capacity planning.
Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques.
Required Qualifications:
Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM.
Strong understanding of SIP, QoS, routing, and trunking.
Experience with IVR scripting, call flow design, and CRM integrations.
Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.
Customer Service Specialist
Customer service supervisor job in Tysons Corner, VA
AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience.
Responsibilities include, and are not limited to:
Support and provide immaculate service to customers in person
Provide timely and accurate information to customer inquiries in a fast-paced environment
Build rapport with customers and engage with them in an inviting, friendly, and professional manner
Process customer orders and changes, according to corresponding policies and procedures
Complete precise data entry
Escalate unresolved issues in a timely manner, following policies and procedures
Research required information using all available resources to satisfy customer inquiries
Maintain a dynamic knowledge of all company procedures and policies
Qualifications:
A minimum of 4 years' experience working in a customer service role
Superb communication skills, written and verbal
Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
Excellent time management skills
Must be able to prioritize tasks efficiently with minimum direction
Detail and customer service centric
Manufacturing Customer Service Representative
Customer service supervisor job in Ashburn, VA
ABOUT OUR COMPANY
ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally.
ABOUT THE INDUSTRY
The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth.
POSITION SUMMARY
We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference.
This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors.
KEY RESPONSIBILITIES
SALES PROCESS COORDINATION - Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments.
CRM & BACKLOG MANAGEMENT - Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry.
REPORTING & ANALYSES - Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making.
KEY TEAM JOB TASKS
Serve as the point of contact for internal departments regarding active sales opportunities.
Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed.
Assist with customer inquiries related to quotes, proposals, and delivery timelines.
Ensure professional and timely communication with external stakeholders.
Collect and analyze data on sales trends and lead sources.
Monitor pipeline stages and flag delays or missing information.
KEY COMPETENCIES
Team player who communicates well across departments.
Well organized with systematic approach to tracking historical information.
Emotionally intelligent with focus on relationship building with stakeholders.
Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges.
Detailed oriented.
EDUCATION AND EXPERIENCE REQUIRED
5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors.
Strong organizational and communication skills.
Experience with CRM platforms (Acumatica preferred).
Detail-oriented with a proactive problem-solving mindset.
ATTRIBUTES DESIRED
Positive and personable high-performance team member.
Servant leader who demonstrates integrity, reliability, and stability.
Focused and driven, seeking to grow and increase knowledge.
Exemplary character and integrity.
Ability to work effectively in a fast-paced, cross-functional environment.
WE OFFER
Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc.
401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule.
Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment.
Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment.
Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care.
Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment.
Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire.
Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment.
Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday
Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment.
Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire.
At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you.
ESI is an Equal Employment Opportunity Employer.
Client Service Specialist
Customer service supervisor job in Hyattsville, MD
We are not working with external recruiters or search firms for this position - please do not reach out.
Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value.
Position Summary:
The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations.
Responsibilities & Duties:
Administrative, Customer, and Communication Management
Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits.
Greet, admit, and escort office visitors and clients in a professional and courteous manner.
Enter and manage orders received via email from property managers.
Accurately document order details, status updates, and customer notes within internal systems.
Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures.
Installer and Project Coordination
Manage daily communication with installers, providing job information, updates, and logistical support.
Maintain clear and consistent communication with project managers regarding order progress and site updates.
Facilitate coordination between project managers and property representatives to ensure accurate project execution.
Data Management
Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems.
Ensure all project-related documentation is accurately filed and maintained for easy retrieval.
Maintain organized records of orders, communications, and project notes.
Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system.
Qualifications:
At least 2 years of professional experience in a customer service or client support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and experience using CRM or customer service software
Experience with RFMS is a plus
High school diploma or equivalent required; associate's degree preferred
Other:
All offers of employment are contingent upon a background check
Your information will be kept confidential according to EEO guidelines
We are not working with external recruiters or search firms for this position - please do not reach out.
Customer Success Consultant
Customer service supervisor job in Alexandria, VA
We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team,
Signal Vine
is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the
Signal Vine
platform.
Who We Are
Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it.
Job Description
What You'll Do
On a daily basis you will:
Maintain positive customer satisfaction for a number of dedicated accounts
Help drive adoption of new features and expand customer usage of existing tools
Assist customers in setting up new messaging campaigns
Train users on how to use the platform and answer day-to-day questions
Perform other customer success or support tasks as required
Qualifications
Who You Are
First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have:
Experience working with technology products and platforms
Interest in technical topics or learning to code is a plus
Additionally, you must have/be:
Obsessive about getting all the details right
Internal drive to meet deadlines and to bring others along with you
Effective time management and organizational skills
Excellent analytical, verbal and written communication skills
Integrity, high character and ability to maintain the confidentiality of customer data
Desire to work in an early stage company with "can do" start-up attitude
Additional Information
What Else You Should Know
Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.
Competitive salary with individual commission structure
Medical (employer paid), dental, and vision insurance plans
401(k) plan with company match
Generous paid time-off and holiday schedule with additional floating holidays
Casual office attire and pet-friendly office
What Now?
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
25-6034: Customer Engagement Manager - DC Metro
Customer service supervisor job in Washington, DC
Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You'll Do:
The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals.
Responsibilities will include but are not limited to:
Manage and develop service levels in accordance with contract/Task Order (TO) requirements.
Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations.
Incorporate human-centered/user-centered design principles into service delivery and improvement efforts.
Track, monitor, and report on service performance metrics.
Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services.
Drive innovation in service management, ensuring alignment with organizational goals and customer needs.
Provide guidance and leadership in establishing new service levels as needed.
What You'll Need:
Experience engaging customers to determine requirements as well as gauging customer satisfaction.
Experience incorporating human-centered/user-centered design into programs of similar size and scope.
ITIL Certification
Secret Clearance with ability to obtain a TS/SCI
Set Yourself Apart With:
Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles.
Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics.
Experience managing established service levels and developing new service levels on a contract with a large Government agency.
Equal Employer/Veterans/Disabled
Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.
Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.
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Customer Service Expert
Customer service supervisor job in Bethesda, MD
BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
10-15 hours a week commitment
Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
Position requires exceptional customer service skills as well as computer, written and communication skills
Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
Flexible schedule a plus
to occasionally cover additional shifts when needed
This is an excellent position for:
College Students with afternoon availability
Persons looking for a 2nd job with fixed shift/hours week-to-week
"Young at Heart" Seniors seeking part-time work
Qualifications
Customer Service Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Agency Customer Engagement Manager
Customer service supervisor job in Washington, DC
Job Description
Genesis Consulting is seeking a Customer Relationship Manager with expertise in account management and agency coordination transitioning to the new ETSNext system. As the Customer Relationship Manager for the GSA ETSNext project, you will drive the strategic vision and implementation of a transformative travel and expense management system for federal agencies. This role demands a comprehensive understanding of travel and expense (T&E) software implementations and integrations, focusing on aligning system capabilities with agency-specific requirements. The successful candidate will act as a strategic partner, ensuring that the ETSNext system is effectively adopted and utilized across different federal agencies.
Duties, Responsibilities, & Skills:
Duties and responsibilities include but may not be limited to:
· Support the implementation of the ETSNext T&E solution across various agencies, ensuring compatibility with federal financial management systems and adherence to operational policies.
· Maintain a strategic partnership with agency clients by engaging in detailed discussions to identify and address high-level system issues.
· Serve as a technical authority to validate claims regarding system capabilities and monitor service delivery against contractual standards.
· Facilitate communication between agencies and managed service provider to ensure that system integrations meet functional and regulatory requirements.
· Actively engage in knowledge sharing about system updates, new features, and industry best practices in T&E management.
· Support technical assessments to verify the configuration and customization of the T&E system according to FIBF standards and specific agency needs.
· Provide continuous training and support to agency teams to enhance their operational efficiency with the ETSNext system.
Knowledge and Skills:
· Exceptional account management skills, highly capable of fostering relationships and managing strategic visions and interactions with agency stakeholders.
· Effective communication skills for handling critical information exchanges and resolving system-wide issues in a strategic manner.
· Expert project management skills. Adept at using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
· Analytical ability to process and apply new project management information in a way that is meaningful and actionable for stakeholders and collaborators.
· Comfortable with waterfall and agile management methods with routine task elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.
· In-depth knowledge of T&E system configurations, inputs, and integrations, particularly in the context of the federal government.
· Proficient in financial and HR system integrations pertinent to T&E management, focusing on user impact and experience.
· Analytical ability to process and apply new information in a way that is meaningful and actionable for users.
Requirements
· Minimum of seven (7) years' experience in duties associated with T&E solutions
· Strong account management and leadership capabilities
· Experience working with Federal Agencies in multi-vendor, scaled Agile environments
· (Preferred) Knowledge of Federal Travel & Expense regulations and policies
· Cloud-Based SaaS Platform: Experience in centralized cloud configuration and management, meeting scalability and flexibility needs for multiple federal agencies.
· (Preferred) Platform Components: Familiarity with tools and functionality such as:
o SAP Concur SaaS for travel and expense
o Cornerstone for data and reporting and mid-office ticket functionality
o MuleSoft API Gateway for integration
o Groupize for Surge Blanket Travel
o Everbridge for Duty of Care
o WalkMe for digital adoption and user guidance
Minimum Education:
· Bachelor's Degree in Computer Science, Information Systems, Business Administration, or another related field.
Required Certifications:
· None required; SAFe or Agile preferred
Other:
· Must be a US Citizen
· Must be able to obtain a Public Trust Clearance
· Must have a clean record and pass Criminal Background Check
Digital Customer Engagement Manager
Customer service supervisor job in Washington, DC
Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals.
You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT).
Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties
Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization.
Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights.
Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer.
Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app.
Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center.
Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout.
Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
Bachelor's degree or equivalent experience in communications, marketing, or related field.
5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles.
Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes).
Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes.
Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus
Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred
Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies.
Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred.
Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages.
Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language.
Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement.
Familiarity with segmentation strategies for targeting communications.
Strong organizational and project management skills with the ability to handle multiple priorities.
Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders.
Calm under pressure, with the ability to deliver clear, transparent communication during incidents.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Support Services Supervisor
Customer service supervisor job in Linthicum, MD
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives"
Requirements
High school diploma or equivalent
Associates or higher degree is a plus
3 years of relevant experience; preferably in a clinical laboratory
Prior supervisory or leadership experience is preferred.
Familiarity with laboratory operations as well as policies and procedures are preferred.
Strong computer skills and working knowledge of Microsoft Office
Excellent communication skills; both written and verbal
High level of attention to detail with strong organizational and prioritization skills
Strong critical thinking skills with the ability to make decisions in a fast-paced environment.
Ability to handle the physical requirements of the position.
Job Duties/Responsibilities
Supervise the day to day operations
Assist with preparation of laboratory specimens for analysis and testing
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage
Responsible for ensuring all shifts in the department are properly staffed
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Perform quality assurance checks to ensure efficiency and accuracy
Prepare and maintain Quality Assurance records and documents
Meet regularly with direct reports to provide coaching and feedback for their development
Responsible for administering and managing policies and procedures
Process and maintain payroll and personnel files
Perform administrative duties as needed
Work Schedule: Monday - Friday 8am - 5pm with hours that may vary due to department needs.
Location: This position will cover multiple locations in Baltimore, Montgomery County and Prince Georges County
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
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