Customer service supervisor jobs in Allen, TX - 3,709 jobs
All
Customer Service Supervisor
Customer Service Representative
Customer Service Expert
Service Support Supervisor
Customs Consultant
Associate Customer Service Representative
Data Center Supervisor
Customer Service Specialist
Customer Associate
Customer Care Specialist
Customer Specialist
Member Service Representative
Team Leader Client Services
Customer Service Manager
Customer Retention Specialist
MEP Superintendent - Data Centers
Metric DCX
Customer service supervisor job in Dallas, TX
MEP Superintendent - Top 10 General Contractor
A leading Top-10 GC is hiring an MEP Superintendent to run large, complex $100M+ projects across the U.S. This role is the on-site leader responsible for field execution, safety, schedule, and trade coordination on high-visibility builds.
What You'll Do:
Lead all field operations on major ground-up projects ($100M-$500M+).
Direct and coordinate trade partners, foremen, and site teams.
Drive daily schedule, manpower planning, and logistics.
Enforce a zero-incident safety culture and impeccable quality standards.
Solve problems on the spot and keep projects moving efficiently.
Expertise in overseeing MEP scopes.
What You Bring:
10+ years' experience running large ground-up projects.
Proven success on $100M+ commercial or mission-critical builds.
Expert in field coordination, sequencing, and construction means & methods.
Strong leadership presence and communication skills.
Ability to travel and live on-site for extended project durations.
What's on Offer:
Lead flagship projects for a nationally recognized contractor.
Clear path toward a leadership position - Field Operations Executive / VP
Competitive salary and comprehensive benefits.
Industry-leading bonuses.
$54k-87k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Customer Success Specialist
Green Key Resources 4.6
Customer service supervisor job in Dallas, TX
A legal marketing company in Dallas, TX is seeking a Client Success Representative to join their growing team! The ideal candidate should have at least one year of experience in client success, account management, or other customer-facing roles.
Salary: $60K base + commission
Hybrid schedule
Hours: M-F 9am - 5pm
Responsibilities:
Serve as the main point of contact for clients, ensuring satisfaction and addressing concerns.
Identify opportunities for growth through upselling and cross-selling initiatives.
Proactively engage with clients to understand their objectives and challenges.
Address client inquiries and issues promptly, ensuring smooth resolution processes.
Collaborate with sales, marketing, and product teams on client success initiatives.
Conduct regular check-ins and foster positive relationships with clients.
Facilitate training sessions and onboarding processes for new clients.
Requirements:
Bachelor's degree in business, marketing, communication, or a related field.
Minimum of 1 year experience in client success, account management, or customer-facing roles.
Proficiency in account management tools and CRM platforms.
Strong communication, interpersonal, and problem-solving skills.
$60k yearly 5d ago
Customer Service Enrollment Specialist - In Office
The Briggs Agencies 4.4
Customer service supervisor job in Flower Mound, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 1d ago
Customer Service Representative
Tata Consultancy Services 4.3
Customer service supervisor job in Plano, TX
The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections.
CSAT measurement & improvement:
Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions.
Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership.
Stakeholder collaboration
Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly.
Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences.
Compliance & documentation
Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record.
Outcomes & KPIs (program‑aligned)
Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”)
First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks.
Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents.
Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards.
Qualifications:
2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes.
Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders.
Experience with ticketing/CRM tools and structured survey/feedback collection.
Salary Range: $40,000 - $55,000 per year
$40k-55k yearly 4d ago
Customer Service Representative
Catapult Solutions Group
Customer service supervisor job in Grapevine, TX
**Spanish is a Requirement**
Compensation: $55k-$65k Plus Bonus (Up to $1000/Month)
The CustomerService Representative (CSR) serves as the primary liaison between Us and the client, providing exceptional service throughout the post-sales process. This role is responsible for managing customer inquiries, ensuring order accuracy, coordinating with internal departments, and enhancing the overall customer experience. The CSR is a solutions-oriented communicator who ensures client satisfaction while supporting operational efficiency.
Core Competencies
Customer-Centric Mindset
Analytical Problem-Solving
Attention to Detail and Accuracy
Composure and Patience
Exceptional Communication Skills
Adaptability and Flexibility
Professionalism and Positive Demeanor
Dependability and Accountability
Multitasking and Organizational Efficiency
Essential Duties And Responsibilities
CustomerService and Communication
Answer the phone with a positive, energetic voice; listen attentively to the customer.
Answer all emails in a timely and professional manner.
Contact customers via phone or email with follow-up information.
Provide customers with order confirmation and shipping information.
Assist customers in problem resolution and escalate to the CustomerService Manager when needed.
Resist telling a customer “no” until all resources have been exhausted.
Always offer a solution if the exact material requested is unavailable.
Work directly with the CustomerService Manager on any difficult situations.
Order Management and Processing
Receive and process customer orders via phone, email, online portal, ensuring timeliness and accuracy.
Monitor open orders and proactively manage any delays or updates.
Obtain necessary information from customers to ensure prompt and efficient order processing.
Provide accurate pricing and inventory information.
Sales and Technical Support
Provide support to the sales team with any administrative or customer-related needs.
Deliver basic technical assistance to customers; escalate complex inquiries to the Sales or Technical team.
Maintain a solid grasp of the products and services offered to effectively assist customers and the sales team.
Documentation and System Management
Keep up-to-date customer notes and records in the NetSuite system.
Maintain good communication with the warehouse to ensure accurate order fulfillment and status updates.
Administrative and Organizational Duties
Maintain accurate and complete documentation of customer interactions in NetSuite.
Assist with invoicing support and shipping documents as needed.
Support warehouse and fulfillment activities with clear communication and paperwork.
Proactively identify potential issues in order flow and escalate accordantly.
Routine Duties And Responsibilities
Ensure customer complaints are addressed and resolved in a timely manner
Prepare order entry and ensure data is accurate
Maintain clear communication with your team; it is essential
Have a solid grasp of our products and services we offer
Ensure that management personnel are kept informed of all pertinent customer issues
Other duties as assigned and directed
Supervisory Responsibilities
This position has no supervisory responsibilities.
Supervision Received
This position reports to the CustomerService Manager.
People Contact
Ability to work with other employees, customers and vendors.
Qualifications
Demonstrated proficiency with Microsoft Office Suite and CRM System (NetSuite)
Capable of operating standard office equipment
Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple responsibilities effectively.
Able to perform work with a high degree of precision
Comfortable working in a fast-paced setting with frequent interruptions while maintaining focus and productivity.
Possesses excellent telephone etiquette and customerservice skills, with the ability to remain calm and professional when interacting with difficult or upset customers.
Education And/Or Experience
Required: High School Diploma, Associates Degree or higher preferred but not required. 1-2 years of customerservice and data entry experience.
Preferred experience: 5 years' experience working in an office environment with business-to-business customerservice duties.
Certificates, Licenses, Registrations
Required: Valid Driver's License
Language Skills
Must be able to communicate effectively both in writing and verbally in English and Spanish to interact with clients and other employees.
Ability to write and read reports.
Mathematical Skills
Must be able to formulate and comprehend business math calculations. Excellent basic arithmetic skills
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands
The physical requirements consist of walking, turning the head and torso, stooping, kneeling, reaching, grasping, bending, and flexing the arms, legs, wrists, hands, and fingers. The senses of being able to see, hear, and have full power of speech are required.
Work Environment
This position will be working primarily indoors. Exposure to warehouse environment such as noise, dust, odors and fumes, chemicals and adhesives.
May be required to go outside for the purpose of viewing product with a customer, which may be hot, cold, wet, and dirty.
The noise level in the work environment is usually moderate.
$55k-65k yearly 1d ago
Technical Customer Service Representative
Cornerstone Technology Talent Services 3.2
Customer service supervisor job in Irving, TX
Type: Contract to Hire
We are seeking a Technical CustomerService Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction.
Responsibilities
Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues.
Guide customers through virtual or phone-based home inspections step-by-step.
Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity.
Troubleshoot issues such as device pairing, alerts, and connectivity problems.
Document calls, resolutions, and inspection findings to support process and product improvements.
Make proactive outreach calls to improve product adoption and customer satisfaction.
Maintain clear, professional communication via phone, email, and text.
What We're Looking For
High School Diploma or GED required; bachelor's degree preferred.
1+ year of experience in technical support, help desk, call center, or field service.
Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems.
Strong communication skills and problem-solving ability.
High attention to detail and ability to thrive in a fast-paced environment.
Customer-first mindset, proactive attitude, and willingness to learn.
Ability to work onsite with flexibility across different shifts.
Why This Role Is Great
Collaborative, dynamic environment.
Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles.
Direct exposure to innovative technology and hands-on product improvement.
$29k-36k yearly est. 4d ago
Customer Service Rep
Beacon Hill 3.9
Customer service supervisor job in Mansfield, TX
Pay: $17-$18 per hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
Temp-HIRE
We are seeking a reliable and customer-focused CustomerService Representative (CSR) to join our team. This role involves assisting customers with rental car pick-up and drop-off, performing vehicle inspections, and ensuring a smooth and positive experience.
Key Responsibilities
Greet and assist customers during vehicle pick-up and drop-off.
Complete paperwork and checklists following vehicle inspections.
Perform light cleaning of vehicles when necessary.
Work primarily outdoors with some duties inside the warehouse.
Qualifications
Strong customerservice and communication skills.
Ability to work in outdoor conditions.
Detail-oriented and organized.
Previous experience in customerservice or automotive industry is a plus.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
$17-18 hourly 4d ago
Customer Service Representative
Insight Global
Customer service supervisor job in Lewisville, TX
Insight Global is looking for a Remarketing Analyst to join one of their clients in Lewisville, TX. Reporting to the Remarketing manager, the Remarketing Analyst is a key point of contact at primary auction facilities. Duties include processing and the sale of auction vehicles in compliance with the internal Auction Sale Agreement and Comprehensive Auction Agreement. This position involves independent judgment and decision-making initiative.
Major Duties and Responsibilities include monitoring inspection guidelines are being followed by the various 3rd Party Inspection Vendors, reviewing 3rd Party Inspection Vendors monthly invoices for accuracy and provide recommendations for payment outside the established agreement, generating and analyzing performance metrics for 3rd Party Inspection Companies, and managing 3rd party Inspection Companies vendor relationships to maximize accurate and timely inspection.
REQUIRED SKILLS
3-5 years of experience in financial services, sales, remarketing, or auction experience
Excellent customerservice skills.
Ability to manage queue effectively.
Strong communication skills.
Ability to handle multiple tasks and adapt to changing priorities, customer disputes, and escalations
Previous experience in a high volume and team-oriented environment
Experience in a customer-facing role.
$26k-34k yearly est. 1d ago
Customer Care Unit Specialist I
American National Bank of Texas 3.7
Customer service supervisor job in Mesquite, TX
The Customer Care Unit Specialist specializes in daily operations of inbound contact center service efforts, answering customer inquiries, processing transactions, troubleshooting problems, and identifying opportunities to refer or sell additional products or services based on the customer needs. Other duties:
Assists customers with paying and receiving transactions as a virtual teller and processes consumer loan applications and new accounts via phone and internet
Provides timely and accurate information regarding bank services and resolves problems
Performs operational procedures and maintenance required to support the process of providing quality customerservice
Looks for cross-sell opportunities by uncovering new and existing customer expansion opportunities and refers customers to appropriate bank area
Keeps informed about bank services and products in general and bank procedures in order to effectively serve the customer
Demonstrates professional, prompt and courteous service and shows respect and confidence when assisting customers
Qualifications:
High School diploma or equivalent educational/work experience
1 year general banking, customerservice or call center experience
Bilingual (Spanish) language skills preferred
Skills:
Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
Lifting in an office setting may be required up to 30 lbs.
ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-34k yearly est. 2d ago
Licensed Insurance Customer Service
State Farm Insurance 4.4
Customer service supervisor job in Dallas, TX
Job Description
Licensed Insurance CustomerService State Farm (Dallas, TX)
Dallas State Farm Agent is hiring a Licensed CustomerService Representative.
? Active TX Property & Casualty license required ? Life & Health license required
Duties:
Customerservice, policy changes, billing questions, coverage support & follow-ups.
What you get:
Salary + Bonus
Paid Time Off
Growth & advancement
Stable State Farm agency
Licensed, reliable, and customer-focused? Apply now. Immediate interviews.
Independent contractor agent. Not a corporate State Farm role.
Job DescriptionAbout the Company The Strickland Group is a fast-growing, family-driven financial services organization built on integrity, vision, and long-term impact. Our mission is simple: serve people well and leave them better than we found them.
We combine modern technology, AI-assisted systems, and real human connection to help families protect their future while creating meaningful career paths for our partners.
Role Overview As a Customer Success Partner, you will work directly with individuals and families who have already requested information and support.
Your role is to guide clients through a consultative process, ensure an exceptional experience, and help them make informed decisions that align with their long-term goals.
No cold calling.
No door knocking.
You'll engage with warm inquiries using company-provided systems, training, and support.
Responsibilities • Serve as a primary point of contact for assigned clients • Conduct virtual consultations via Zoom or phone • Educate clients on available solutions and next steps • Deliver a professional, relationship-based customer experience • Follow up with clients to ensure clarity and satisfaction • Utilize company CRM and systems to manage communication • Attend weekly virtual training and development sessions • Meet activity and performance benchmarks • Maintain compliance and licensing standards What We Offer • 100% commission-based compensation • Flexible remote schedule (part-time or full-time) • Warm client inquiries • Clear advancement and leadership pathways • Ongoing training and mentorship
$72k-114k yearly est. 15d ago
Customer Service Expert (Bi-Lingual)
Molly Maid
Customer service supervisor job in Lewisville, TX
As a CustomerService Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customerservice and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Schedule estimates & cleans
Perform marketing functions to sell additional work and earn business
Return customer calls, respond to customer complaints, and resolve breakage issues
Perform administrative functions including data entry, payment processing, and supply inventory
Assist with personnel management, including hiring and recruiting functions
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Bi-Lingual (Spanish)
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: 30,000 - 45,000 DOE
When you put on a Molly Maid uniform, you become part of a family-a team of people committed to excellent customerservice and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
$48k-108k yearly est. Auto-Apply 60d+ ago
Member Service Representative (Part-Time) - Westworth Village
Navy Federal Credit Union 4.7
Customer service supervisor job in Westworth Village, TX
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customerservice, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 6400 Westworth Blvd, Westworth Village, Texas 76114
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$30k-37k yearly est. 5d ago
Licensed P&C Insurance Customer Service Expert
Mark Jameson Allstate Agency
Customer service supervisor job in Southlake, TX
Job Description
Join a Top-Ranked Allstate Agency that is well established (20+ Years) and is GROWING!
Are you a P&C Licensed expert who is passionate about helping people and thrive in a fast-paced, high-performance environment? Join the Mark Jameson Allstate Agency, one of the largest and most award-winning Allstate agencies in Texas! We pride ourselves on exceptional service, a supportive culture, and strong career growth opportunities for our team members.
We're seeking experienced, P&C licensed CustomerService Representatives to join our outstanding service department. This is a fantastic opportunity for professionals with Allstate experience looking to take their careers to the next level.
As a CSR, you'll be the first point of contact for our clients, delivering world-class service and ensuring policyholders have the support they need whether its billing assistance, policy changes, or guiding them through claims.
If you're ready to grow your career, work with a supportive and driven team, and help protect what matters most to our clients -- apply today to become part of the Mark Jameson Allstate Agency!
**This is a full time In Office (not remote) opportunity for our Southlake, TX Agency location.**
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Answer phones and greet walk in clients with a polite and professional manner
Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
Assist the sales team to ensure a seamless and positive customer experience.
Have an upbeat, positive and enthusiastic attitude
Ask each customer for referrals and recommendations
Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!)
Maintain client relationships with follow up phone calls.
Schedule appointments for sales staff to meet prospective customers
Manage and maintain a positive office environment and perform any other office related tasks
Requirements
Currently have a valid Property & Casualty Insurance License *Required*
1+ Year CSR experience, in a similar customer facing, service environment
Be willing and able to travel to and work full time in our Southlake, TX Agency Location *Required*
Have a minimum 1 year P&C Industry Experience
Have a minimum 1 year CustomerService Experience *Required*
Previous P&C Industry experience highly preferred
Have a proven track record of dependability & reliability showing up to work as scheduled, on time.
Desire to want to help educate others on insurance how and why its important to have the proper coverage
Have an upbeat, positive and enthusiastic attitude.
Great self-starter with a sense of urgency.
Create relationships from a cold start and be able to handle customer rejection.
Have the ability to answer prospective client's questions efficiently and effectively.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Bilingual (Spanish/English) fluency preferred
$49k-110k yearly est. 21d ago
Client Service Team Lead
JPMC
Customer service supervisor job in Plano, TX
Embrace a leadership role as a Client Service Senior Manager within our Commercial & Investment Bank, where you'll drive innovation and transformation while managing a dynamic team of client service managers. Lead the charge in modernizing the client experience by analyzing data, executing strategic initiatives, and fostering a culture of trust and inclusivity. With opportunities for career growth and community engagement, join our global organization to shape the future of commercial banking and make a lasting impact.
As a Client Service Senior Manager within JPMorganChase, you will lead a team dedicated to resolving client requests and enhancing service operations. Your role involves shaping operational policies and precedents, utilizing your expertise in treasury and cash management products. You will identify trends, generate innovative solutions, and ensure quality service delivery. Your skills in influencing, managing stakeholders, and driving continuous improvement are crucial. Proficiency in project management, change management, and data & tech literacy will enable you to lead your team in delivering exceptional client service and contribute to the firm's strategic objectives.
Job responsibilities
Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.
Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents.
Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes.
Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.
Required qualifications, capabilities, and skills
Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years.
Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service.
Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.
Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.
Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact.
Preferred qualifications, capabilities, and skills
Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals.
Proficient in conflict management and resolution to effectively address and resolve complex client and team issues.
Proficient in digital literacy and process automation to enhance operational efficiency and service delivery.
Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements.
Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations.
$50k-100k yearly est. Auto-Apply 60d+ ago
Manager, Customer Service
DSV Road Transport 4.5
Customer service supervisor job in Lancaster, TX
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Lancaster, Lyndon B Johnson Fwy
Division: Solutions
Job Posting Title: Manager, CustomerService - 102957
Time Type: Full Time
POSITION SUMMARY
Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Becomes familiar with clients, including key contacts, unique requirements, and operating processes
* Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customerservice representatives.
* Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to
* Spot Quotes
* Booking Capture
* Shipment Monitoring
* Billing Issue Resolution
* Service Metric Monitoring
* Reporting
* Data Entry
* Works with site leaders to ensure the operation is meeting all KPI targets.
* Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments.
* Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
* Provides guidance to staff and assigns task to CustomerService staff.
* Fosters career development, best practices, and optimal morale in the organization.
* Relays consistent issues to the General Manager in a timely and efficient matter.
* Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes.
* Coordination between CS team and other internal teams.
* Calculation of production costs and providing input for invoice creation.
* Provides input for annual budget to General Manager.
* Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements.
* Continuous improvement of processes and services provided by the Company
* Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics.
* Managing exceptional operational customer challenges/requests (for example large volume changes)
* Organizing Operational Review Meetings and Business Review Meetings with key customers.
* Participates in contract discussions/negotiations.
* Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed.
* Coordinates staffing of CS department
* Performing of staff performance review meetings
OTHER DUTIES (Site Specific)
* Work overtime as dictated by business whether mandatory or voluntary
* Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
* Leads, develops, and coaches team of 10-15 employees
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
* Must have a high school diploma or general education degree (GED).
* 2 years' experience in a leadership role involving customerservice or equivalent combination of education and work experience.
* Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements.
* Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
SKILLS, KNOWLEDGE, AND ABILITIES
Computer Skills
* Basic knowledge of WMS (Warehouse Management Systems)
* Proficiency in MS Office applications
Language Skills
* English (reading, writing, verbal)
Mathematical Skills
* Intermediate to advanced level required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets
Other
* Excellent communications skills and able to deal with clients tactfully and efficiently.
* Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.
* Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customerservice image under difficult conditions.
* General understanding of the Supply Chain Management and Logistics industry
* Demonstrated competency in the following areas is also required:
* CustomerService (Does what it takes to meet or exceed (internal or external) customer expectations. Responds appropriately to customer needs or requests.)
* Dealing with Complexity (Knows how to deal with complex situations or information. Examines facts and trends to find the best way to handle things.)
* Maintaining Composure (Stays calm and composed in a stressful situation. Can keep a positive manner both in words and in actions.)
* Being Resourceful (Is willing and able to quickly handle problems or issues as they arise. Works to get the help or resources needed.)
* Providing Direction and Leadership (Provides guidance, direction and structure in one on one or group settings.)
* Builds Bench strength (Determines capability of staff and puts plans in place to build the skills, abilities, and experience necessary for the organization to succeed.)
* Motivating Others (Is able to inspire or convince others to want to do their job or work toward common goals or objectives.)
* Demonstrates Global Perspective (Understands key global trends and the organization's position within the global environment, works effectively with global partners)
* Demonstrating Positive Attitude (Consistently exhibits an optimistic and cheerful manner, regardless of obstacles or challenges. Behaves in a positive way with others in the workplace.)
* Finding Work Improvements (Seeks to find and suggest new ideas to make the workplace better. Looks for ways to improve work procedures or services.)
PREFERRED QUALIFICATIONS
* 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
* Prefer 5 years' experience in a leadership role in logistics/distribution/supply chain environment
* Multi-language knowledge preferred
CORE COMPETENCIES
Leader of Others
☒ Accountability
☒ Business Acumen
☒ Communication / Building Partnership
☒ Developing Oneself
☒ Developing Others
☒ Drive for Results
☒ Embracing Change
☒ Problem Solving
☒ Empowerment
☒ Leadership Excellence
☒ Leading Change
☒ Problem Solving
Independent Contributor
☐ Accountability
☐ Communication / Building Partnership
☐ Customer Orientation
☐ Developing Oneself
☐ Drive for Results
☐ Embracing Change
☐ Problem Solving
☐ Professional Competencies
PHYSICAL DEMANDS
Occasionally
* Handling/Fingering, Sitting
Frequently
* Bending
Constantly
* Walking and Standing
Ability to Lift/Carry and Push/Pull
* 21-50 pounds
* Reach above shoulder, reach outward, squat, or kneel.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
open/close
Print Share on Twitter Share on LinkedIn Send by email
$39k-64k yearly est. Easy Apply 5d ago
Customer Experience Consultant
Altair Global 4.6
Customer service supervisor job in Frisco, TX
ESSENTIAL JOB FUNCTIONS:
Responsible for providing a positive customer experience, using X-check/survey scores from customer feedback as a measurable factor of performance.
Responsible for a caseload of files on programs/clients excluding home sale benefits.
Learn and understand assigned clients' relocation programs including all policies, processes, and practices (typically these are established Altair clients with well-defined policies and limited services)
Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer.
Knowledgeable about Altair service partners; serve as a primary point of responsibility and coordination between service partners and customer.
Manage all data pertinent to each customer's relocation file, document all relocation activities and transactions in the appropriate Altair information system.
Understand and manage costs connected to relocation deliverables by using a consultative approach to maximize the full intent of the benefit while minimizing expenses.
Understand and manage data by using appropriate reporting tools.
Direct day-to-day activities for assigned Associate, as appropriate.
EDUCATION:
High school diploma or the equivalent combination of experience, skills, training, and education required. Bachelor's degree preferred.
TRAINING and EXPERIENCE:
1 year or more of experience as a relocation associate
Good basic knowledge and understanding of domestic relocation or associated industries such as travel coordination, temporary housing, or real estate.
Working knowledge of Microsoft Office Products, Word, and Excel and databases; knowledge of additional software packages is preferred.
Able to confidently communicate at multiple levels with customers, clients, and service partners.
Understand, apply concepts of and communicate policies and processes.
Deadline and time sensitive
Able to self-direct and self-manage.
Expense and budget sensitive
Able to make effective business decisions based on information using good logic and common sense.
WORK/PHYSICAL ENVIRONMENT:
Office setting and/or home office work environment. Team members must be able to operate standard office equipment. Team members spend a substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable team members with disabilities to perform the essential job functions.
Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.
Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
$81k-102k yearly est. 7d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
Wells Fargo 4.6
Customer service supervisor job in Irving, TX
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate CustomerService Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
* Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
* Regularly receive direction from supervisor and escalate questions and issues to more senior employees
* Interact with team on basic information, plus internal or external customers
Required Qualifications:
* 6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* Bilingual reading, speaking, and listening proficiency in Spanish/English
Desired Qualifications:
* Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues
* Ability to execute in a fast paced, high demand, metric driven call center environment
* Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
* Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
* Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
* Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
* Must be able to attend full duration of required training period
* This position is not eligible for Visa sponsorship
* Ability to work additional hours as needed
* Schedule may be eligible for a shift differential under the terms of the shift differential policy
* Must work on-site at the location posted
* Must complete and pass required language assessment
Training Schedule:
* Training class starts on 3/9 for 7 weeks. Training hours for weeks 1-4 are 8:30 a.m. - 5:30 p.m. Monday - Friday and weeks 5-7 training hours are 8:30 a.m. - 5 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
* We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Posting Location:
* 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039
@RWF22
Posting End Date:
6 Feb 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$31k-38k yearly est. 14d ago
Supervisor, AACU Support Services (Fort Worth, TX, US)
American Airlines 4.5
Customer service supervisor job in Fort Worth, TX
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Support Services team consists of two departments: Imaging and Mailroom. Principal duties and responsibilities listed are representative of the overall duties performed by the department. The Support ServicesSupervisor would be a working leader, proficient at these tasks and in addition, but not limited to, provide first level of support for department issues, team performance reviews, scheduling and managing procedural documentation
What you'll do
* Manage the daily Support Services operation
* Lead, coach, educate, train, and motivate Support Services' team members
* Evaluate daily workload and assign daily tasks as needed, ensuring accuracy and completion of all work
* Facilitate and support departmental projects, including recommending initiatives and projects to streamline and automate departmental work
* Cross-train employees to perform both imaging and mailroom duties
* Maintain current departmental policies and procedures
* Assist Manager on departmental annual budget, explaining monthly variances and developing project and capital expenditure recommendations
* Perform administrator duties and vendor management oversight for the third-party applications utilized
* Perform other duties, as assigned
As a working Supervisor, the selected candidate will also daily be spending a significant portion of their time doing the operational work within Support Services:
* Receive, sort and distribute incoming mail
* Receive incoming deliveries to be delivered throughout the Credit Union
* Process outgoing mail and packages
* Operate and maintain postage metering system as well as the letter folder/stuffer equipment
* Track and log documents, postage and packages using electronic tracking system and computer software
* Work directly with all parcel delivery services and assist all Credit Union departments with mail services
* Maintain copy paper supply and fulfill branch supply orders
* Order the delivery and pickup of documents from off-site storage facility
* Prepare documents for imaging
* Index documents received electronically or in paper batches
* Import and process documents from the network
* Process exceptions in the departmental research folders
* Index and delete documents from the imaging system
* Maintain and adhere to records retention and destruction policies
* Clean out backfiles from off-site storage facility
* Process returned Visa debit cards
* Assist users with document research requests
* Sort returned mail
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and ensuring that his/her work is compliant with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High school diploma or GED
Preferred Qualifications- Education & Prior Job Experience
* Experience utilizing standard computer applications and performing data-entry with a high degree of accuracy
* Previous successful leadership experience
Skills, Licenses & Certifications
* Skilled in Microsoft Office software (e.g., Word, Excel, Webex)
* Ability to exercise excellent member service skills
* Ability to interact professionally with all levels of staff and members
* Ability to effectively communicate with all levels of staff, both verbally and written
* Ability to self-motivate with strong organization skills and capacity for attention to detail
* Ability to utilize a computer and perform data entry work in an efficient and accurate manner
* Ability to coordinate daily work of a team and provide guidance and feedback in a supportive manner
* Ability to lift 40 pounds
* Ability to sit and/or stand for extended periods of time
* Ability to maintain satisfactory performance and attendance
* Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$45k-63k yearly est. 6d ago
Supervisor, RPO Support Services
AMN Healthcare 4.5
Customer service supervisor job in Dallas, TX
Welcome to AMN Healthcare - Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
Named to
Becker's Top 150 Places to Work in Healthcare
- three years running.
Consistently ranked among
SIA's Largest Staffing Firms in America
.
Honored with
Modern Healthcare's Innovators Award
for driving change through innovation.
Proud holder of
The Joint Commission's Gold Seal of Approval for Staffing Companies
since 2006.
Job Summary
The Supervisor, RPO Support Services, is a hands-on leader responsible for critical operational functions that enable the success of the RPO division. This role manages billing and commissions processes, oversees system administration for RPO platforms, and acts as a liaison between enterprise marketing and recruitment teams. The Supervisor drives process efficiency, ensures compliance, and fosters collaboration to support business growth and operational excellence.
Job Responsibilities
Lead and develop a small team (billing/commissions and sourcing/admin) to ensure accuracy, timeliness, and compliance in all financial and operational processes.
Oversee billing and commissions workflows, including pulling reports from Great People (transitioning to AMIE), validating data, and ensuring error-free invoicing and commission calculations.
Manage system administration for RPO technology platforms, including user access, configuration, troubleshooting, and partnering with IT and vendors for enhancements.
Act as the primary liaison between enterprise marketing and RPO recruitment teams to align campaigns, messaging, and candidate engagement strategies.
Interpret and communicate enterprise-wide goals and operational expectations to department leadership.
Analyze productivity reports and identify opportunities for improved efficiency and accuracy across billing, commissions, and system processes.
Implement process improvements and reporting dashboards (primarily in Excel) to support business objectives.
Promote strong internal and cross-functional communication and collaboration.
Drive operational projects, including onboarding new clients and aligning workflows with client-specific needs.
Serve as a “player-coach,” balancing leadership responsibilities with hands-on operational support.
Key Skills
Ability to multi-task and prioritize in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving and project management skills
Ability to develop and lead a team
Advanced proficiency in Microsoft Excel (pivot tables, reporting)
Familiarity with HR technology platforms and system administration
Qualifications
Education & Years of Experience
High School Diploma/GED required; Bachelor's degree preferred
2-5 years of experience in operational support, billing, or commissions
Additional Experience
Supervisory experience required
Exposure to recruiting operations or RPO environments preferred
Experience with billing, commissions, and system administration
Our Core Values
● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation
At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.
Pay Rate$74,500 - $88,500 Salary
Final pay rate is dependent on experience, training, education, and location.
This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.
How much does a customer service supervisor earn in Allen, TX?
The average customer service supervisor in Allen, TX earns between $26,000 and $50,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Allen, TX
$36,000
What are the biggest employers of Customer Service Supervisors in Allen, TX?
The biggest employers of Customer Service Supervisors in Allen, TX are: