Customer Service Supervisor Jobs in Anaheim, CA

Client Service Lead - Financial Services Are you an experienced professional in investment account operations who thrives on leading teams, delivering exceptional client service, and driving results? Join our client, Chamberlain Group, in a newly created position as a Client Service Lead! If you're process-oriented, detail-focused, and passionate about private wealth management, this role offers the opportunity to lead the deliverables of a small client service team while directly impacting the lives and legacies of our clients. Why Join Chamberlain Group? For over 40 years, Chamberlain Group has specialized in providing customized wealth management strategies to ultra-affluent clients with net worths ranging from $50 million to $5 billion. We are stewards of our clients' legacies, offering expertise in estate and succession planning, life insurance, executive benefits, non-qualified plans, and investment advisory services. As a firm recognized as one of Orange County's Best Places to Work, we pride ourselves on our exceptional culture, focus on meaningful client relationships, and a commitment to our team's professional and personal growth. The Opportunity As Client Service Lead, you will oversee the investment operations of the firm. You'll act as the key conduit between Advisors and the Client Service team, ensuring the delivery of reliable, timely, and accurate work products while maintaining an unwavering commitment to exceptional client service. Your Areas of Responsibility: Team Leadership: Serve as the main point of contact for workload prioritization and status updates. Mentor and manage a small Client Service team, fostering collaboration and accountability. Client Communication & Service: Work directly with Advisors and clients to ensure deliverables are seamlessly executed. Provide proactive and responsive service, including handling client distributions, portfolio reallocations, and account updates. Investment Account Operations: Oversee account setup and maintenance, asset transfers, and preparation of client paperwork. Execute alternative investment paperwork and subscription documents. Data & Workflow Management: Maintain accurate client information across systems (CRM, custodial platforms, etc.). Ensure seamless execution of client and firm tasks through effective data management and prioritization. What We're Looking For: Education & Experience: Bachelor's degree (BA/BS). 10+ years of relevant professional experience in client service or investment operations within the financial services industry. Industry Knowledge: Deep understanding of investment products and custodial platforms (e.g., Fidelity, Pershing, Schwab). Experience with alternative investments and related subscription documentation. Skills & Attributes: Exceptional attention to detail and ability to prioritize both your own workload and the team's. Outstanding communication skills (oral and written). Superior customer service, critical thinking, and problem-solving abilities. Positive attitude, flexibility, and a strong sense of accountability. Technical Proficiency: Proficient in Microsoft Office; familiarity with CRM systems and custodial platforms. What You'll Love About Chamberlain Group A tight-knit team environment where your contributions make a real impact. A mission-driven firm that values long-term client relationships and team integrity. A vibrant corporate culture, recognized as a Best Place to Work in Orange County. The opportunity to work with ultra-high-net-worth clients and provide them with world-class financial solutions. Apply Today! If you're ready to lead, collaborate, and grow within a firm that values stewardship and excellence, we'd love to hear from you.

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio. Position Overview: Serving as the initial point of contact for Extron partners and end users needing audio visual sales/technical support via phone, email, and web requests. Performs problem solving support through diagnostic techniques and/or pertinent questions to determine an appropriate solution based on the customer's needs to include Extron product recommendations. Qualified Candidates will have: 2+ years of experience in a helpdesk support environment. Professional, high energy, excellent communication skills (written and verbal). Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics. Ability to respond to customer inquiries through troubleshooting techniques in processes and technical product applications. Desire to build customer relationships. Technical, organizational, and logical aptitudes are preferred. Strong attention to detail, highly organized, and computer literate. Ability to work well in a fast-paced professional office environment. Salary Range: $22-23 per hour. Pay may vary depending on experience, qualifications, and other job-related factors.

About Us: Vasco Assets is a firm specializing in luxury assets, based in Newport Beach, CA. We seek a motivated Customer Engagement & Luxury Asset Acquisition Specialist with a strong focus on evaluating and acquiring high-value items such as jewelry, watches, and other luxury assets from the public. This role involves working closely with the Senior Buyer, engaging directly with customers looking to sell their assets, and ensuring a seamless and trustworthy acquisition process. While digital outreach and brand engagement support lead generation, the primary focus is on building relationships, assessing value, and negotiating purchases. We are open to training on aspects of industry knowledge relating to luxury asset valuation to support your growth and success in this role. Key Responsibilities: Luxury Asset Acquisition: Evaluate, authenticate, and negotiate the purchase of jewelry, watches, Diamonds, Precious Metals and other high-value assets from customers. Customer Engagement: Build relationships with clients looking to sell their luxury assets and guide them through the acquisition process. Jewelry & Watch Evaluation: Assess quality, authenticity, and market value while staying updated on industry trends. Negotiation & Pricing: Educate customers on resale values, present competitive offers, and facilitate transactions. Account Management: Track client interactions, manage follow-ups, and maintain customer trust. Email & Digital Outreach: Engage with leads via email and online platforms to generate acquisition opportunities. Social Media & Content Support: Contribute to brand presence by coordinating product visuals and customer-oriented content. Qualifications: Must-Haves: Proven ability to engage customers through personalized communication and follow-up strategies. Strong interpersonal skills with a talent for building rapport and maintaining relationships with clients and partners. Experience in managing customer accounts and providing exceptional customer service. Familiarity with CRM systems to track customer interactions and manage leads. Excellent verbal and written communication skills. Proficiency in Microsoft Office and Google Suite. Bachelor's degree. Valid driver's license. Ability to commute to Newport Beach, CA. Nice-to-Haves: Familiarity with Watches, Coins, Diamonds, Precious Metals. GIA Gemologist Graduate certification. Strong organizational skills and ability to manage multiple tasks. Analytical skills to assess customer needs, preferences, and feedback to enhance acquisition strategies. Passion or Experience in the luxury industry Experience with online marketing, SEO, and content creation is a plus. Additional Skills: Leadership and initiative. Attention to detail and ability to meet deadlines. Compensation & Benefits: Hourly Pay: $22-$28 Medical, vacation, sick time, and holidays. Employee discounts and yearly bonuses. Schedule: Full-time: Monday to Friday On-site in Newport Beach, CA Join our team and play a pivotal role in driving the success of Vasco Assets!

RSG Security is a manufacturing company specializing in security and life safety products. The company designs, engineers, and produces high-quality security components, ensuring compliance with industry standards. Role Description This is a full-time on-site role for a Senior Customer Service Representative located in Signal Hill, CA. The Senior Customer Service Representative will be responsible for maintaining customer satisfaction, providing customer support, and ensuring a positive customer experience on a day-to-day basis. Qualifications Start-up experience is a plus Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Excellent communication and interpersonal skills Ability to problem solve and handle challenging situations Experience in a customer service role Attention to detail and organizational skills Patience and empathy when dealing with customers Knowledge of CRM systems is a plus

Call Center Manager - Join Our Growing Team in Orange, CA ***This role requires you to be physically present at our location in Orange, CA*** About Us: At Do It Right Plumbers, we're not just about plumbing; we're about providing exceptional service and creating lasting relationships with our customers. We believe in the power of a positive and professional team environment to drive success. As we expand our operations, we're looking for a Call Center Manager who is passionate about building systems, processes, and teams from the ground up. This dual role combines call center management with marketing strategies, making it vital for our growth and customer satisfaction. What You'll Do: As our Call Center Manager, you'll play a dual role that's vital to our success. You'll be at the helm of developing our call center operations, ensuring we deliver unparalleled service to our customers. But your role doesn't stop there-you'll also act as a Marketing Manager of sorts, integrating marketing strategies into customer interactions to enhance engagement and promote our services. Your role will include: Strategic Development: Spearheading the creation and optimization of our call center's phone systems and processes, setting a solid foundation for scalable growth. Performance Management: Driving our call center's success by ensuring we consistently fill our 3-day Call Board with high-quality appointments, leveraging both outbound and inbound strategies. Team Leadership: Building and leading a dynamic team, overseeing the recruitment, training, and development of call center staff to excel in their roles. Marketing Analytics and Reporting: Combine your expertise in marketing and call center operations to effectively utilize analytics for tracking campaign performance, measuring ROI, and generating actionable insights for ongoing improvement. Talent Development: Actively engaging in talent acquisition and training, ensuring our team is equipped to meet and exceed our service standards. Who You Are: You have at least 5 years of experience in call center management, ideally with a background in building and scaling call center operations. You are adept at navigating fast-paced environments, with a proven ability to adapt to changing priorities and challenges. Your operational knowledge is comprehensive, encompassing KPIs, performance metrics, and the technical aspects of call center software. Tech-savviness is second nature to you, must know Service Titan software. Leadership is your forte, with a track record of developing cohesive teams and fostering a professional, achievement-oriented culture. What We Offer: Competitive salary: $80,000 - $96,000 per year, depending on experience. Comprehensive benefits package including 401(k) with 4% match, dental, health, vision, and life insurance, plus paid time off and holidays. A unique opportunity to play a key role in shaping our call center operations and contributing to our company's growth. Join Us: If you're ready to build something great from the ground up and lead our call center to new heights, we'd love to hear from you. Apply now to become a pivotal part of our team's success story. Only 1 spot available - your opportunity to make a significant impact is here.

Customer Engagement Executive | Location: Los Angeles, CA | Immediate Start THRIV3 Marketing, a rapidly growing company based in Los Angeles, is dedicated to providing outstanding customer engagement experiences that foster long-term brand loyalty and satisfaction. We are actively seeking highly motivated and customer-centric individuals to join our team as Customer Engagement Executives. In this pivotal role, you will play a crucial part in shaping the customer experience, creating lasting connections, and ensuring that every interaction contributes to the success of the brands we represent. About the Role: As a Customer Engagement Executive at THRIV3 Marketing, you will play a key role in customer acquisition by engaging with potential customers directly at promotional events, retail locations, and sales campaigns. You'll be responsible for representing top brands and driving sales through face-to-face interactions, ensuring that every customer has a memorable experience while effectively conveying the value of our clients' products or services. What You'll Do: Drive Customer Acquisition: You will engage potential customers at promotional events, in-store activations, and retail campaigns. Your goal will be to actively promote products and services, increasing brand awareness, and driving sales on the spot. Deliver Exceptional Brand Experiences: Acting as the face of the brands we represent, you will provide customers with engaging, personalized interactions, helping them understand the benefits and value of the products or services. Build Strong Relationships: You'll focus on cultivating connections with customers, fostering loyalty, and encouraging repeat business. Your ability to connect with people will be central to building long-term relationships. Promote Sales and Offer Solutions: You'll identify customer needs, respond to inquiries, and use your knowledge of the product to present effective solutions. You will strive to meet and exceed sales goals while ensuring customers are satisfied with their purchases. Track Performance and Gather Insights: By collecting feedback and tracking campaign results, you'll help refine strategies and improve future customer engagement efforts. Your insights will be key in optimizing sales tactics. Collaborate with the Team: You will work alongside other sales and marketing team members to ensure that promotional events and retail campaigns run smoothly and effectively. You'll contribute to a positive team atmosphere, sharing best practices and helping achieve common goals. Who We're Looking For: We're looking for individuals who are not only skilled communicators but also motivated by the challenge of driving sales and acquiring new customers. The ideal candidate will have: Excellent Interpersonal Skills: You enjoy interacting with people face-to-face and can engage customers confidently, with warmth and professionalism. Sales-Oriented Mindset: You thrive on the challenge of driving customer acquisition and closing sales. Your goal is to increase conversions and promote brand growth. Customer-Focused Attitude: You are passionate about delivering top-tier customer experiences, ensuring that customers leave satisfied and excited about the brand. Results-Driven: You are motivated by meeting and exceeding sales targets and are always looking for new ways to improve your performance. Adaptable & Organized: You can manage multiple events or campaigns simultaneously, staying organized while adjusting to varying environments and customer needs. Self-Motivated: You take initiative and can work independently, staying committed to achieving your goals and contributing to team success. Why Join THRIV3 Marketing? Competitive Compensation: We offer a rewarding pay structure based on your sales performance, ensuring you are compensated for your hard work and dedication. Flexible Schedules: Full-time and part-time positions available. Allowing for flexibility in your work schedule. Comprehensive Training: We provide the training and resources you need to succeed, equipping you with the skills to excel in customer engagement and sales. Career Growth: With our rapidly expanding company, you'll have opportunities for advancement and professional development in the field of customer acquisition and sales. Supportive Team Environment: You'll be part of a collaborative team of like-minded individuals who support each other in reaching goals and delivering outstanding results. Ready to Make an Impact? If you're excited about the opportunity to drive customer acquisition, engage with potential customers, and help brands grow through direct interactions, we'd love to hear from you! Apply Now by sending your resume to THRIV3 Marketing today and take the next step in your career. Join us as we redefine customer engagement through promotional events, retail campaigns, and sales interactions-one customer at a time!

- Join a Team That's Making an Impact At RealDefense, we believe in protecting people's digital lives. Our award-winning security, privacy, and productivity software is trusted by millions worldwide. We deliver cutting-edge solutions direct to consumers and through top-tier partnerships with some of the biggest names in technology. We're not just another software company-we're a fast-growing, high-impact team that's revolutionizing digital security and privacy. If you're passionate about creating game-changing marketing strategies and working in a collaborative, results-driven environment, this is the place for you. About the Role We are seeking a Junior CRM Specialist to support our customer engagement and retention efforts through data-driven CRM campaigns. This role will assist with reporting, executing email and desktop notification campaigns, and working toward revenue and retention goals. As a key member of the CRM team, you will work closely with marketing, creative, and data teams to optimize campaigns, improve lifecycle communications, and drive business impact. Key Responsibilities Campaign Execution: Assist in the creation, setup, testing, and deployment of email and desktop notification campaigns to drive revenue and engagement. Reporting & Analysis: Track CRM campaign performance, create reports and analyze key metrics (e.g., open rates, click-through rates, conversions, retention rates) to optimize future campaigns. Segmentation & Targeting: Work with customer data to improve audience segmentation and personalization strategies for CRM campaigns. Retention Strategies: Support initiatives aimed at improving customer retention through lifecycle and re-engagement campaigns. A/B Testing & Optimization: Help develop and analyze A/B tests to improve campaign effectiveness. Collaboration: Work with creative, BI, and web teams to align messaging, ensure campaign accuracy, and improve overall customer experience. Process Improvement: Identify opportunities to streamline CRM workflows and improve campaign execution efficiency. Requirements 1+ years of experience in email marketing, CRM, or a related role (internships or entry-level experience welcome). Basic understanding of email marketing principles, customer segmentation, and campaign performance metrics. Experience with CRM or marketing automation platforms (e.g., Salesforce Marketing Cloud, HubSpot, Iterable, or similar). Strong analytical skills and familiarity with reporting tools (e.g., Google Analytics, Excel, Looker, or Tableau). Detail-oriented with excellent organizational and project management skills. Ability to work in a fast-paced environment and manage multiple projects simultaneously. Basic knowledge of HTML/CSS for email formatting is a plus. Strong communication and collaboration skills. Why Join RealDefense? Competitive salary and benefits package. Work with top-tier partners and help shape the future of digital security. Opportunities for professional growth in a fast-growing, high-impact company. Collaborative and supportive work environment that values creativity, execution, and results.

We are hiring a customer support representative to assist with customer queries and complaints. You will be asked to process orders and escalate various customer matters through several communication channels. Other duties include participating in meetings with the customer service team to discover new communication tactics, as well as maintaining expert knowledge about company products/services to best help customers. Job Description: Provide timely and accurate resolution of customer inquiries and issues via Zendesk ticket system, phone, chat, and email. Assist in maintaining new customer accounts in Insite, OTS Database, and KCGN. Work with internal departments to ensure operational and product quality consistency. Assist in mass emailing tournament stores product and event information. Communicate with the warehouses to manage store tracking information, order cancellations, and return authorizations. Other projects as needed Requirements: High School Diploma Has strong computer and Excel skills Must be detail-oriented Must have excellent verbal and written communication skills Must be able to problem-solve Must be currently authorized to work in the U.S. Computer / Technical Skills / Job Specific Skills: Knowledge of console hardware a plus Zendesk experience a plus In Site experience a plus Internet and Social Media savvy Passionate about videogames or Yu-Gi-Oh! Cards a plus Worked or studied in a multi-cultural company / environment is a plus

PADI, the global leader in Ocean Exploration, is searching for a full-time, experienced TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE II in our Rancho Santa Margarita CA offices. PADI offers its employees a unique culture centered around an active lifestyle, fun and hardworking colleagues, interesting work, competitive salary and outstanding benefits. We are an amazing company searching for amazing people to join our team! Hybrid work schedule in Rancho Santa Margarita CA. The Technical Customer Support Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints and comments, and actions taken. Additionally, Technical Customer Support Representative possesses a strong understanding of the organization's products and services and escalates more complex inquiries to a higher-level support team. The Technical Customer Support Rep works under moderate supervision and is gaining or has attained full proficiency in a specific area of discipline. What You Get To Do Technical Expertise: Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information and collaboration with other departments Engage in real-time troubleshooting while customer is on the telephone and submit a service request to Product & Technology. Follow up call appointment with the customer if the problem cannot be resolved. Negotiate follow up time with the customer and educate the customer if there are other options that can be utilized while we work with our Product & Technology team to address the request. Provide total customer service by answering basic questions about programming over the phone and partnering with Production Excellence point person(s) to resolve the issue as quickly as possible. Partner with Product Teams to complete User SQA testing feedback for product and project development. Promote Quality Customer Experience Provide customer support by asking questions and listening to customers in order to understand needs, requests or problems. Build customer loyalty by placing follow-up calls to internal and external customers after receiving acknowledgment of action taken by other departments to resolve request or issue Keep customers informed about progress through checking status of service requests in customer record system (Zendesk/Salesforce) Provide seamless customer experience through documenting call/email details into the computer system and completing any forms required to request action by other departments Respond to members'/consumers' inquiries concerning eLearning, eCard, online accounts and application status/service Promptly review and coordinate processing of all service requests for all membership levels. Participate in reviewing assigned tasks and apply training in needed areas as it relates to resolution to issues. Implement and maintain appropriate customer service levels by managing assigned workflow, membership/student accounts and handling general consumer issues. Provide prompt follow-up on customer service issues received by phone, email, written and other communication methods. Advise senior personnel or other departments and team members as an advocate for the membership on issues that pertain to Customer Relations when applicable. Assist with work overflow within the Customer Relations Department including processing, filing, image verification, and emails/tickets, etc. Provide daily reports on processes and pledge goals to department management as directed. Must maintain complete confidentiality with regard to information received or heard about former or present employees. What You Will Need To Be Successful: High school diploma or general education degree (GED). Fluency (write, read, speak) French, Spanish or Portuguese a plus. Minimum two to five years customer service and tech support experience Analytical mindset- will need to diagnose problems and consult with Product Team point person to ascertain where problems lie Ability to document issues clearly- reporting bugs, defining resolutions, etc. Ability to use internal and/or external tools to assist with troubleshooting devices compatible with our digital product line PC literacy; working knowledge of word processing and spreadsheet software including MS Word and Excel and PowerPoint (preferred) Knowledge of and sensitivity to multi-cultural issues relating to customer service. Type 75 words per minute. Excellent writing and verbal skills. Excellent organization skills; ability to prioritize work. Detail orientation. Professional attitude and telephone manner. Politically astute. Dedication to customer service and satisfaction. Multitask Listening Skills Phone Skills People Oriented Adaptability Ability to Work Under Pressure Computer Skills Patience Negotiation Positive Attitude Product Knowledge Customer Service Resolving Conflict Founded in 1966, PADI has grown consistently through our 59 years in business, continually raising the bar for the industry we are all so passionate about. We know who we are as a company but never let that hold us back from reinventing ourselves and keeping our mission modern and relevant. One thing that stays consistent is our mission to be “The Way the World Learns to Dive”. PADI has certified over 30 million divers during our history, an achievement no other scuba diving agency can claim. We are committed to our purpose to Seek Adventure-Save The Ocean. PADI strives to create a work environment that respects individual contribution while maintaining a strong team approach for successful execution of business objectives. The executive team believes in a work-life balance that enables employees to meet their personal and family needs with flexible hours and a robust benefits plan. If this job sounds interesting to you and you meet these requirements described above, we'd like to get to know you! To learn more about our company visit us at ************ Applicants must possess the permanent right to work in the United States. PADI/Seek Adventure Save the Ocean California Applicants please note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's CCPA Notice please go to https://************/ccpa-notice

Irvine, CA - US $120,000 - $150,000 USD + 401k + Bonus of 10% of Base WOW Recruitment is seeking a Head of Customer Experience to join Bromic Heating's dynamic North American team! This addition is seen as critical for their continued growth and success and as such requires the applicant to have a strong understanding of the mechanical goods. You will play a crucial role in collaborating closely with Regional General Managers, Supply Chain, Marketing, Sales, and IT teams to define and execute processes, drive efficiency, and achieve key metrics. As well as engaging with third-party logistics providers, partners and customers to ensure seamless service delivery. Role and Responsibilities: Maintaining exceptional customer experience by optimizing efficiency, promoting teamwork, and building strong professional relationships across the business. Ensuring high standards of safety and compliance. Define and optimize processes for call handling, technical support and design service teams. Ensure customer queries and product installations are handled promptly. Deliver call centre key metrics. Lead operational execution of lead management processes to support regional GM and sales teams. Ensure design services are aligned with customer requirements and sales specifications. Define and implement processes and systems to ensure consistency across regions. Work with IT to deploy tools and platforms that enhance operational efficiency and reporting. Drive organizational change to implement growth strategy in line with global process framework. Analyze performance metrics to identify improvement opportunities and implement solutions. Provide regular updates to senior management on operational performance, customer satisfaction, and supply chain alignment. Partner with global and regional teams to align operational goals with business objectives. Act as the point of contact for resolving escalations related to operations, customer support, or delivery issues. Demonstrating similar values to Bromic: People / Accountability / Integrity / Performance / Innovation / Customer Focus. About You: Minimum 5-8 years of experience in customer support, technical services, or operations in a global environment. Proven success in managing call centres, technical support, or design services teams. Experience in global supply chain coordination and demand/supply planning processes. Bachelor's degree in Engineering, Operations, Supply Chain, Business Administration, or a related field (Master's degree preferred). Builds a successful and capable team: identifies development needs of team members Proficiency in using ERP and supply chain planning tools. Takes Action: makes things happen, generates activity. Responds effectively to audience: adapts communication to suit audience, engaging. Resolves conflict with others: not afraid of challenges discussions, manages disagreements with tact and diplomacy. Interested? If you would like to be considered for the Head of Customer Experience position, please apply directly or email ***********************.au at WOW Recruitment for more information.

Irvine, CA - US $120,000 - $150,000 USD + 401k + Bonus of 10% of Base WOW Recruitment is seeking a Head of Customer Experience to join Bromic Heating's dynamic North American team! This addition is seen as critical for their continued growth and success. You will play a crucial role in collaborating closely with Regional General Managers, Supply Chain, Marketing, Sales, and IT teams to define and execute processes, drive efficiency, and achieve key metrics. As well as engaging with third-party logistics providers, partners and customers to ensure seamless service delivery. Role and Responsibilities: Maintaining exceptional customer experience by optimising efficiency, promoting teamwork, and building strong professional relationships across the business. Ensuring high standards of safety and compliance. Define and optimize processes for call handling, technical support and design service teams. Ensure customer queries and product installations are handled promptly. Deliver call centre key metrics. Lead operational execution of lead management processes to support regional GM and sales teams. Ensure design services are aligned with customer requirements and sales specifications. Define and implement processes and systems to ensure consistency across regions. Work with IT to deploy tools and platforms that enhance operational efficiency and reporting. Drive organizational change to implement growth strategy in line with global process framework. Analyze performance metrics to identify improvement opportunities and implement solutions. Provide regular updates to senior management on operational performance, customer satisfaction, and supply chain alignment. Partner with global and regional teams to align operational goals with business objectives. Act as the point of contact for resolving escalations related to operations, customer support, or delivery issues. Demonstrating similar values to Bromic: People / Accountability / Integrity / Performance / Innovation / Customer Focus. About You: Minimum 5-8 years of experience in customer support, technical services, or operations in a global environment. Proven success in managing call centres, technical support, or design services teams. Experience in global supply chain coordination and demand/supply planning processes. Bachelor's degree in Engineering, Operations, Supply Chain, Business Administration, or a related field (Master's degree preferred). Builds a successful and capable team: identifies development needs of team members Proficiency in using ERP and supply chain planning tools. Takes Action: makes things happen, generates activity. Responds effectively to audience: adapts communication to suit audience, engaging. Resolves conflict with others: not afraid of challenges discussions, manages disagreements with tact and diplomacy. Interested? If you would like to be considered for the Head of Customer Experience position, please apply directly or email ***********************.au at WOW Recruitment for more information.

Company Our client is a 30+ year old 3PL with over 10 locations, 5 million sq. feet of warehousing space across the United States. The core focus of their business is B2B and D2C for clients within the retail, apparel, furniture, and home goods industries. Location Ontario, California Summary The Customer Service Representative carries out all customer service activities such as responding to customer inquiries, processing orders and receipts, handling complaints in a prompt, courteous and effective manner. Other responsibilities include but not limited to coordinating routing and scheduling pickups with carriers. Qualified candidates will be able to plan, schedule, direct and execute the day-to-day distribution activities. Essential Duties & Responsibilities: Interacts in a good working relationship with customers by responding to all inquiries regarding orders, routing, shipments, inventory counts, etc. in a courteous and effective manner Prepare routing information, schedule appointments with carriers, and shipping documents. Processes and inputs all customer orders Produces inventory reports to check for product availability Produces all related paperwork and necessary information required for customer orders Coordinates special and last-minute shipping requests with the Shipping and Operations Departments, expediting any order as necessary Provides follow up with other departments to ensure service standards are being met Ensures proper invoicing of accounts by verifying computer generated invoices Prepares shipping and tracing information to customers as required Communicates customer feedback to management including any signs of dissatisfaction Acts as a liaison between the warehouse and customer in administration of the account Oversees all paperwork associated with orders and inbound receipt and maintain the corresponding files Maintains current and accurate procedure manual, which details the processing requirements of the account Filing and managing/updated Excel spreadsheets Other Education, formal training, knowledge, skills, abilities, and other characteristics which are desired for this position: Strong computer knowledge including MS Office applications Proficient in MS Excel Experience with office or clerical functions of warehousing, distribution or supply chain preferred - particularly in the retail sector Basic typing skills Familiarity with 10-key Strong communication skills, passionate about creating value to organization and customer needs Excellent customer service skills Requirements: Willingness to learn HS diploma or equivalent Bi-lingual (Spanish) is preferred, not required. Excellent oral and written communication skills. Compensation: $25-27/hour

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create deep respect & intention by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. We are looking for an Customer Care Specialist to support our customer care team. Location: Irvine, California Employment Status: Full-time, Permanent Reporting To: Customer Engagement Manager Responsibilities of this position include, but are not limited to: Customer Concierge (Care): • You will be responsible for our EMEA skincare concierge service, supporting all aspects of customer service for our customers in this region. • Provide exceptional and high-level customer care and service that goes over and above to deliver an incredible brand experience • Dealing with all customer and product inquiries via phone, email, and live chat in a timely and professional manner • Providing an exceedingly high level of service to our VIP customers that constantly surprises and delights with a luxury high-touch approach • Providing a Virtual Skincare Consultation service, managing appointments, and general assisted selling duties • Provide weekly updates on customer issues, feedback and resolution. • Strong phone contact handling skills and active listening • Identify and assess customers' needs to achieve satisfaction Order Processing: • Reporting to the department lead, you will be responsible for supporting our global order management, ensuring accuracy that includes order processing, tracking, and facilitating delivery delays to support our customer care team • Liaising with the internal operations department and global logistics shipping partner to ensure timely delivery and facilitate shipping delays • eComm support, full cycle sales order processing, shipping and returns. • Maintain efficient order processing workflows • Anticipate, troubleshoot, and report order issues to the Customer Engagement Manager Education & Experience: • Bachelor's degree or equivalent. • Must have prior experience in a high touch customer service or operations role. • Experience in luxury, with an interest in skincare, wellness and beauty is a plus. Skills & Requirements: • Proven client support experience with strong communication skills. • Reliable and high-quality administrative support. • Computer proficiency, experience with (Excel, SAP, BigCommerce, FreshDesk, FreshChat and Meta) • Ability to multi-task, prioritize, and manage time effectively. • Organizational, critical thinking, & exceptional attention to detail skills. • Proven sales experience and ability to cross-sell with product knowledge • e-comm sales mindset to achieve productivity goals

Are you a driven, ambitous go-getting leader that had previous sucess managing and leading a call center? Look no further! We are working with a Large plaintiff litigation firm in Century City seeking a call center supervisor that will lead their team. This candidate will be tech savvy and proficient with MS office suite, and Sales Force. We are also seeking the right candidate that is calm, charismatic, and very proffessional when it comes to having difficult coaching conversations and employee development. This is a leadership role that requires a minimum of 5 years experience managing or supervising a call center of employees. The potential candidate will be responsible for drafting daily reports to senior management tracking performance. Ensuring that your employees provide superb customer service to clients. Setting expectations and holding employees accountable. This role also requires to have good eyes on talent. Identify, and develop high potential employees for future leadedship roles. Assist implementing sales training for poor performers to avoid retention. Track call volume, analyze KPI's, and implement strategies for customer satisfaction. If you enjoy working in a fast pace enviornment that keeps you busy, please apply or forward your resume All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. Prefer good computer skills. Prefer the knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. 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Why Levin & Nalbandyan, LLP Levin & Nalbandyan, LLP is a prominent Los Angeles law firm that is raising the bar on what it means to be trial lawyers. As trendsetters in the legal space, we pride ourselves on delivering exceptional legal services while fostering a collaborative and inclusive work environment. As a modern-day law firm, we prioritize data-driven strategies and are committed to delivering client-centric solutions. Our mission is clear: to provide unparalleled legal services for our clients and ensure that justice is obtained for those who need our help. Along with our focus on continuous improvement, we offer career advancement opportunities and comprehensive training to support our team members' success. Our law firm is seeking Client Success Representatives to join our growing team. The ideal candidates will take on the responsibility of qualifying leads, creating sales opportunities, conducting discovery with prospective clients, and ensuring that prospective clients become actual clients by presenting our law firm's unrivaled successes and value proposition. Our Client Success Representatives play a crucial role in retaining clients through empathetic communication and efficient coordination. Strong organizational skills, attention to detail, and a customer-centric mindset are essential for success in this role. Your Role and Impact: Develop, maintain, and convert a pipeline of qualified leads Build trust and relationships with prospective clients through empathy and professionalism Present Levin & Nalbandyan, LLP's multi-faceted abilities to obtain the best possible results for prospective clients across our practice areas Develop unique sales and closing strategies to ensure prospective clients receive the best service possible at Levin & Nalbandyan, LLP Cultivate a sales-oriented approach to retain clients Achieve key performance indicators (KPIs) and meet established goals Your Skills and Expertise: A genuine interest in improving your sales and business development skills A passion for helping individuals that have suffered injuries or an injustice by their employer A growth mindset to tackle daily challenges and to support the growth of the Client Success Team and Levin & Nalbandyan, LLP Bilingual proficiency in English and Spanish Outstanding verbal and written communication to conduct high volumes of lead qualification Professionalism and discretion in handling confidential information Coachability, with a willingness to learn and adapt to new systems and processes Adaptability and the ability to improve or develop new systems and processes to propel our growth Why You'll Love Working Here: By joining our team, you are launching your career in client relations and in the legal industry. We want to support you in your new role with: Ample opportunities to grow your career and skills, and mold the client success team with your knowledge and skills Recognition of your great work through bonuses and incentives, and peer-nominated awards Pipeline for growth into case management, operations, and analytics Paid time off to rest and recharge Robust health and benefits packages including an employee mentoring program and on-the-job training Life at Levin & Nalbandyan, LLP: Modern office space Food provided Opportunities for professional growth and development Casual work attire Relaxed atmosphere Supportive and inclusive workplace culture Goal-oriented environment with performance incentives Flexible working hours Safe work environment Lively atmosphere Fun monthly events and activities Language: Spanish (Required) Work Location: In-person Benefits: 401(k) 401(k) 4% Match Dental insurance Health insurance Internet reimbursement Life insurance Paid time off Vision insurance

Hiring Range Minimum to Maximum: $17.00 to $18.00 is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs. See Aarons Terms & Conditions at ******************************************** and Privacy Policy at ****************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************

Keck Medicine of USC is seeking a Registered Nurse (RN) Day Surgery Supervisor for a nursing job in Los Angeles, California. Job Description & Requirements Specialty: Day Surgery Discipline: RN 36 hours per week Shift: 12 hours, days, rotating Employment Type: Staff The Supervisor possesses recognized leadership and sound clinical skills and will actively assist the Clinical Director of Perioperative Services and the Business Director of Perioperative Services in coordinating clinical related activities. The Supervisor supervises staff in an effective and efficient manner. This position handles disciplinary actions for staff and supervises the Clinical Coordinator with staff schedules and the logistics of the operating arena. The Pre/PACU Supervisor is a leader with sound clinical skills and actively assists the Clinical Director/Manager of Perioperative Services in coordinating both clinical and operational duties. The Pre/PACU Supervisor supervises Pre-op and PACU staff and Clinical Coordinators in an effective and efficient manner. This includes creating staff schedules, contributing toward department goals, and participating in necessary disciplinary actions for staff and supporting logistics of the operating arena. Essential Duties: Coordinates and integrates various clinical resource management activities on intradepartmental, Interdepartmental and hospital wide levels. Hands on supervisor. Works inside the red line. Assists surgeons with satisfaction of equipment, supplies and staff. Establishes and maintains performance improvement and quality control activities which support the Department and the hospital. Keeps staff's licenses, certifications, fire card and annual health assessment's up to date. Assists Clinical Coordinator with daily staffing schedule. Assists with staff evaluations. Plans for provision of services through appropriate levels of qualified, Competent staff. Supports and mentors Coordinators and staff. Provides for orientation, training and continuing education of staff. Monitor space/resource requirements and utilization of outside resources. Assists with KRONOS time keeping. Proactively implements and maintains systems/protocols to improve operations. Completes eSRM reports. Is a team player. Displays a positive attitude. Performs other duties as assigned. Required Qualifications: Req Bachelor's degree Degree in Nursing (BSN) Req 3 years in an pre/post-up and understands departmental operations. Req Demonstrated ability to effectively work with physicians, staff, and patients. Preferred Qualifications: Pref Master's degree Degree in Nursing. Pref Certified Post Anesthesia Registered Nurse - CPAN (ASPAN) highly recommended within 1 year of hire Pref Certified Ambulatory Perianessthesia Nurse - CAPA (ASPAN) highly recommended within 1 year of hire Required Licenses/Certifications: Req Registered Nurse - RN (CA Board of Registered Nursing) Req Basic Life Support (BLS) Healthcare Provider from American Heart Association Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association Req Pediatric Advanced Life Support (PALS) Healthcare Provider from American Heart Association The hourly rate range for this position is $53.00 - $87.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at , or by email at . Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: USC Keck Job ID #REQ20158089. Posted job title: RN Supervisor (OR) - Same Day Surgery (PRE-OP) - Full Time 12 Hour Rotating Shifts (Non-Exempt) (Non-Union) About Keck Medicine of USC Keck Medicine of USC combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. We provide care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and 100+ clinics in Los Angeles and surrounding counties.

Client in Los Angeles is seeking a Call Center Manager to work onsite Remote or In Office: In Office Hours: M-F 8am-5pm Parking Details: parking is provided Job Title: Call Center Manager Pay: $40/hr - $47/hr Duration: Temp-to-Hire Description: seeking an experienced Call Center Manager to lead and optimize outbound call campaigns. This role will focus on managing dialing strategies, ensuring compliance, monitoring performance, and troubleshooting dialer issues. The ideal candidate will collaborate with sales teams to maximize efficiency and conversion rates. Responsibilities: * Campaign Setup & Configuration: Create and manage outbound dialing campaigns, define call schedules, upload contact lists, and optimize call routing. * Performance Monitoring & Optimization: Monitor campaign metrics, adjust strategies based on performance, and generate reports for stakeholders. * Troubleshooting & Maintenance: Resolve dialer issues, monitor system health, and collaborate with IT for technical support. * Compliance Management: Ensure compliance with telemarketing regulations (e.g., TCPA), implement call scrubbing, and monitor call recordings. * Collaboration: Work with marketing teams to align campaign objectives and communicate performance insights to stakeholders. Requirements: * Strong experience with predictive dialing systems and campaign management. * Proficiency in CRM/telephony system integration. * Ability to analyze data, troubleshoot issues, and optimize campaign performance. * Knowledge of telemarketing regulations (e.g., TCPA). * Strong communication skills and the ability to collaborate cross-functionally. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.