Customer Service Supervisor jobs in Ann Arbor, MI

Route Service Supervisor UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: Some companies say they like to promote from within, we just do…constantly! Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the training and development of a team of Route Service Representatives Respond to service requests Negotiate customer contract renewals Build strong relationships with your customers and team Work closely with all other leadership and management team members to provide the best customer service and product programs Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty. Qualifications What we're looking for: A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles An individual ready to learn and work to become a customer service and loyalty expert High school diploma or GED, some college is a plus 21 years of age Valid non-commercial driver's license in the state of residence Reliable transportation Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Communication and language skills Basic computer proficiency Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

LOVE TO TALK SPORTS? Dunham's Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham's Bait & Tackle. Today we have over 250 stores in over 25 states from Maryland to Montana. We are looking for smiling, enthusiastic individuals with knowledge of sporting goods, merchandising skills and most importantly the ability to provide our customers an excellent level of service. This is a fun, fast-paced work environment with variety in the day to day operation of the store. Benefits Include: Merchandise discount Health, dental and vision coverage Prescription plan Life, STD, LTD insurance Vacation and Personal days 401(k) savings plan Dunham's is an Equal Opportunity Employer Responsibilities: Operational, merchandising, administrative functions within the store. Leading and training a staff in providing exceptional customer service. Store opening and closing responsibilities. Driving sales through customer service and report analysis. Qualifications: Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal/communication skills; as well as problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to provide our customers with a high level of service, as well as train and motivate the staff to do the same. Build enthusiasm within the store to create a positive work environment. Merchandise knowledge preferred, such as apparel, field & stream, footwear, exercise, and general athletics. Availability to work any hours the store is open.

Help empower our global customers to connect to culture through their passions. Why you'll love this role We are seeking an experienced Lead Customer Service Platforms Analyst to lead the technical optimization of our customer service platform. In this role, you'll act as the technical expert on all customer service platforms ensuring the systems are configured, integrated, and leveraged to deliver a seamless and efficient customer experience. You will partner closely with operations, product, and engineering teams to build scalable solutions that enhance agent performance, customer satisfaction, and operational insights. What you will do Create the end-to-end technical configuration, optimization, and administration of the Gladly platform based on the technical strategy and requirements. Design and implement advanced workflows, rules, integrations, and automations (including AI) to streamline support operations. Serve as the internal Customer Service Platform SME and technical liaison to both internal stakeholders and the external platform support teams. Lead integration projects between Customer Service platforms and third-party platforms (e.g., e-commerce, telephony, ticketing, AI tools). Perform in-depth analysis of performance metrics, customer behavior data, and platform usage patterns to uncover optimization opportunities and drive efficiency improvements with measurable impact. Manage the implementation of new features, ensuring proper integration and the comprehensive rollout of supporting documentation. Monitor system performance and availability, proactively diagnosing and resolving technical issues to ensure optimal stability and reliability. Partner with engineering teams or external vendors to design, develop, and maintain custom API integrations. Implement the routing strategy by developing and maintaining our platforms. Serve as the Customer Service SME for API connections for Customer Service Platforms including but not limited to: Gladly, Playvox, Qualtrics. Understand KR trends and goals to help identify opportunities in the business for automation, process improvements, or system improvements (IVR and chatbot) to further push toward goals. Communicate insights and analysis to key stakeholders through presentations, graphs, report tables, and written reports. Develop and manage AI Guides in Gladly for email, chat, telephony, and additional channels as StockX expands its channel offerings based on the technical strategy and requirements. Collaborate with Data Engineering and Analytics teams to identify the relevant fields, reports, and pre-built APIs to be ingested into the data warehouse for powering Analytics dashboards. Collaborate with the Analytics and Data Engineering teams to implement and execute data quality validation processes, ensuring the integrity, accuracy, and consistency of the data being ingested and provided. Partner with teams across marketing, market integrity, operations, analytics, finance, and customer experience to analyze their data trends and future plans, assessing potential impacts on customer service key results (KRs). Collaborate with CS leadership and external stakeholders to gather requirements for feature changes and bugs. Convey insights and analytical outcomes to key stakeholders through advanced data visualizations, interactive dashboards, structured report tables, and comprehensive technical documentation. Continuously identify and rectify customer pain points in our Customer Service contact process to ensure the best customer experience. Keep current with feature updates and releases across all customer service platforms. Maintain rigorous documentation of system configurations, workflows, and change logs. Data mine, cleanse, and combine large datasets from different entities of Gladly and other platforms to provide insights to the CS department for change management, process improvement, system improvement, self service improvement, and performance improvement. About you 2+ years of experience administering Gladly or similar advanced customer service platforms (Zendesk, Salesforce Service Cloud, etc.). Strong understanding of CRM architecture, contact center workflows, and support operations. Proven experience integrating Gladly (or similar platforms) with other tools using APIs, middleware (e.g., Zapier, Workato), or custom development. Familiarity with data analysis tools and methodologies (e.g., reporting dashboards, Tableau, SQL, Looker, etc.). Strong analytical, project management, and problem-solving skills. Experience using machine learning and artificial intelligence to improve the customer experience and reduce customer inquiries through automated resolutions. Strong skills in Microsoft Excel. Experience in technical documentation and process design. Excellent communication skills and ability to work cross-functionally with technical and non-technical teams. Nice to have skills Familiarity with scripting (JavaScript, JSON) Familiarity with tools like Segment, Twilio, Microsoft Azure, etc. Pursuant to the various pay transparency laws/acts, the base salary is between $65,000 to $90,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at *************** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Belleville, 42211 Van Born Rd. Suite 1100 Division: Air & Sea Job Posting Title: Supervisor, Customer Service, Logistics Time Type: Full Time Summary The Customer Service Supervisor has general responsibility for coordinating and supervising all customer service activities, which they are assigned to daily. Under the direction of the Logistics Manager, the Customer Service Supervisor is responsible for supervision of the associates dedicated to providing the customer with timely communication of product in their area in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. Duties and Responsibilities * Participates in department meetings. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Effectively keeps senior management and client representatives informed of critical issues that affect the operations * Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations. * Meets all client specified KPI's and complies with Quality system requirements. * Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to the Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities. * Has overall training and evaluation responsibilities of staff. * Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate staff. * Trains new staff in assigned duties, or delegate training responsibility to experienced team member. Assesses progress of trainees and add additional duties as appropriate. * Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. * Keeps Manager advised of progress or problems requiring attention daily. Holds regular meetings with staff to assess group's overall status. Discusses ideas for improvement. Keeps staff informed of new developments. * Delivers results by leveraging the skills of the right people at the right time * Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction * Provides ongoing growth and development opportunities for team members * Provides input and conduct annual performance reviews for team members * Supports adherence to Standard Operating Procedures (SOPs). * Supports and trains team members with adherence to SOPs (corporate and client) * Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channels. * All non-conformities are to be immediately brought to the attention of the Quality Analyst Supervisory Responsibilities * Supervises warehouse associates and team leads * Communicates all problems and questions to manager * Assist the operations/general manager as needed * Always follows all safety procedures * Responsible for all equipment, supplies, documents, and materials related to job. * Responsible for following all company policies and procedures * Complies with all federal, state, and local regulations Educational background / Work experience Education and/or Experience * Must have a High school diploma or general education degree (GED). * 3- years' experience working in a logistics/distribution/relevant environment. * 1-year experience in a supervisory role Preferred Qualifications * Some college * 2-4 years' experience in a supervisory role Skills & Competencies Computer Skills * Proficient in Microsoft Office (Excel, Work, and Power Point) * RF Scanners * WMS functions Language Skills * English (reading, writing, verbal) * Business communication Mathematical Skills * Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products. Other * Strong attention to detail accuracy and accomplishes job task in a timely manner * Good organizational and personnel skills * Good communication skills, written and oral * Good leadership, supervision, and planning skills * Able to work flexible schedules, including nights and weekends, as required by the operation * Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. * Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment. For this position, the expected base pay is: $57,000 - $77,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms. We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career. Visit dsv.com and follow us on LinkedIn, Facebook and Twitter. open/close Print Share on Twitter Share on LinkedIn Send by email

About Us: At Bond, we create innovative solutions that strengthen brand loyalty and drive sustainable growth for our clients. As the Manager, Customer Experience Coaches/Consultants, you will play a critical role in shaping customer loyalty strategies by leading a team of consultants in a large-scale automotive in-store coaching/consulting program. You will leverage your retail or hospitality expertise, along with strong coaching, facilitation, and consulting skills, to help deliver impactful, industry-leading customer experiences. You will also work closely with the Operations Team to ensure smooth program execution and continued support for the CX Coaches/Consultant team. Join a collaborative team that champions people-first practices, continuous learning, and program excellence. We are seeking a proactive problem-solver with a passion for people, cross-functional collaboration, and customer experience excellence within the automotive sector. Note: This is not a remote position. The candidate must reside in Dearborn, Michigan or the surrounding area. As the Manager, Customer Experience (CX) Coaches/Consultants, you will provide: Consultant Support & Leadership Support recruitment, onboarding, and training of Customer Experience Coaches/Consultants Provide ongoing weekly support and guidance to the team Foster a strong sense of community and alignment with program goals Address Consultant-related escalations in partnership with business leaders Conduct in-person performance observations with CX Coaches/Consultant Leads and Program Leads, including travel to stores and debriefs Training & Development Co-develop and deliver engaging training content in collaboration with the CX Coaches/Consultant leadership, and Operations Team Facilitate in-person and virtual training sessions using participant-centered methods Lead continuous development through regular 1:1 and group sessions Organize ad-hoc learning events (Just-In-Time Virtual Trainings, Lunch & Learns, Office Hours) Performance Management Conduct regular reviews and audits of consultant reports and Digital Action Plans Provide timely performance feedback and coaching, in alignment with program SLAs Monitor report quality, provide guidance on closing gaps, and ensure compliance with expectations Program Metrics & Reporting Maintain consultant performance dashboards and ensure adherence to KPIs Analyze data to identify trends, insights, and improvement opportunities Prepare client-facing report summaries with relevant themes and insights Demonstrate consultant success and progress through regular reporting Provide ad-hoc support for program operations, as needed Cross-functional Collaboration & Status Updates Participate in internal and client status meetings Share consultant updates, progress insights, and surface challenges in collaboration with the Operations Team Partner with business leaders on key initiatives and continuous program improvement Program Oversight & Contribution Take ownership of consultant readiness, training quality, and communication Maintain timely updates of consultant reports, action plans, and follow-up documentation Contribute to the success of the overall Bond Coaching and Consulting Team Program-specific responsibilities for 2025 will be outlined upon onboarding Your Background: Based in Dearborn, Michigan or surrounding area Bachelor's degree in Business, Management, Education, or related field; advanced certifications in consulting, coaching, or customer experience are an asset Automotive industry experience, with deep knowledge of CX best practices 10+ years in consulting, customer experience, coaching, or professional development Strong facilitation and adult-learning experience (virtual, hybrid, and in-person) Proven leadership in coaching, performance management, and instructional design Strong verbal and written communication skills for training, reporting, and presentations Analytical mindset with the ability to translate data into insights Proficiency in digital reporting and communication tools (Microsoft Office Suite, Zoom, Webex, etc.) Highly organized, with the ability to manage multiple tasks and competing deadlines Willing and available to work flexible hours and travel as required Why Bond? Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients. Ready to Make Your Mark? If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.

Job DescriptionWant to join America's fastest growing start-ups? Our mission is to help local businesses across SEA grow and adopt technology in digital payments, e-commerce and mobile, with the aim of leading O2O local commerce in the region. We are now hiring a Customer Happiness Executive to join our dynamic Customer Happiness team based in SEA! WE'LL NEED YOU TO: Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy! Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience Communicate clearly and efficiently to our customers and team members via chat and email Be accountable. You are the voice of the customer, you need to proactively seek for action and solution until each concern of customer is addressed WE'RE EXPECTING YOU TO HAVE: Willingness to work night shift (1pm to 10pm) Must be fluent in English, Mandarin & Cantonese Problem solving skills and experience in trouble-shooting (Google should be your best friend!) Well-versed with internet culture A curious mind and fast-adapter to changing technology. You should enjoy learning about new products & how things work Excellent communicator. You should be able to interpret any complex content into something understandable by the average user Ability to change focus while still aiming for the greater goal Passion (and patience) to talk to customers all day, every day! Candidate must be pro-active, thick-faced, quick to adapt, kind, and a sense of humour will help Interested? Click 'Apply' and introduce yourself to the team! You must also answer this question:How do you define great Customer Service experience?

Livingston County was named a 2024 Top Workplace by the Detroit Free Press! Based solely on employee feedback, the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments, 6 elected offices, and 3 Courts, Livingston County's top priority is providing effective and efficient services that improve the quality of life for all of our residents. Position Summary: Under the supervision of the Juvenile and Probate Court Administrator, this position is responsible for the oversight of juvenile probation, diversion, and related programs. Assigns cases to staff, monitors program effectiveness and implements changes to improve outcomes and advance a best practice model of juvenile justice. Benefits: Retirement plan includes a 401a with up to 8% employer contribution Comprehensive Medical, Pharmacy, Dental & Vision Optional HSA with an employer match Optional Voluntary 457 Deferred Compensation plan Short-term & Long-term disability & Basic Life & AD&D insurance Health & Dependent Flexible Spending Accounts Paid vacation, sick days & 13 Holidays. Unused vacation and sick time rolls over Tuition Reimbursement Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment. Voluntary benefits such as Pet Insurance, Accident, Critical Illness, Hospital & Whole Life policies Employee assistance program *Pro-rated based on DOH Pay Rate Information: The Juvenile Services Supervisor position is a non-union, exempt position, and starting pay is $75,953.65/Year. This position is eligible for annual step increases within our Non-Union Grade 10 Wage Scale. The top end of the current wage scale for this position is $96,241.60/Year. Essential Job Functions: An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Consults with judges, referees, probation officers, case workers, police officers and other representatives on case circumstances, outcomes, and compliance. Acts as liaison between Juvenile Court and a variety of contacts. Assigns or delegates responsibility for assignment of work, directs personnel, evaluates performance of assigned employees, and assures necessary training and professional development. Recommends disciplinary action according to established procedures. Assists in the development and implementation of division goals, objectives, policies, procedures, and budgets. Assures that policies and procedures related to expenditures and reimbursement are adhered to by staff. Assists with the writing of grants. Recommends, develops, implements, and administers various juvenile division programs to prevent, intervene, divert, and control juvenile delinquent behavior. Participates in community organizations to promote and develop the division's image and programs. Collaborates with outside agencies for the purpose of program development, providing treatment services, and addressing community needs and issues. Prepares verbal, written, and statistical reports as requested in any area of assigned responsibility. Verifies assessment data is accurate and reliable. Monitors service delivery of contractors, preparing monthly spreadsheets. Ensures probation files are available, properly maintained and in compliance with multiple requirements and audit standards. Keeps abreast of legislative and regulatory developments, supervision, team-building and administrative techniques, as well as current issues through continued education and professional growth. Attends conferences, workshops, and seminars as appropriate. Reviews reports and case closures for cases assigned to staff. Conducts preliminary inquiries, pre-trials and pre-dispositional assessments on delinquency cases as needed. Reviews cases filed against juveniles, informs parties of rights, interviews parties, determines the appropriate level of Court intervention, and prepares paperwork. Serves as backup and support for staff handling after-hours needs including holding emergency hearings on abuse and neglect cases and juvenile delinquency as needed. Provides direct client services in crisis, complex or difficult situations. Manages and resolves volatile situations ensuring safety of all involved. Adheres to the Model Code of Conduct for Juvenile Probation Officers and Trial Court Employees. Provides oversight and leadership to the multi-disciplinary Juvenile Drug Treatment Court (JDTC) by facilitating pre-court staffing meetings, review hearings, preparing for and facilitating planning meetings, as well as the adoption of evidence-based practices for this specialty court and ensuring compliance with grant and other funding requirements. May participate in speaking engagements or media contact to educate the public about juvenile substance use disorders and treatment court. Perform all other duties as assigned. Required Knowledge, Skills, Abilities and Minimum Qualifications: Bachelor's Degree in criminal justice, social work, or related field and six years of progressively more responsible experience in counseling or probation. The Court, at its discretion, may consider an alternative combination of formal education and work experience. Certification by the Michigan Judicial Institute. Michigan Vehicle Operator's License. Ability to lead and supervise the work of others including directing assignments, monitoring work, providing instruction, and evaluating output. Thorough knowledge of the principles and practices of State of Michigan juvenile law, juvenile welfare and development, and social work and counseling. Considerable knowledge of juvenile justice system programs and practices, counseling juveniles, working with at-risk juveniles and families, reviewing juvenile cases and petition files, basic principles of legal research, and applicable local, state, and federal laws, rules, and regulations. Skill in assembling and analyzing data, preparing comprehensive and accurate reports, and formulating policy and service recommendations. Skill in effectively communicating ideas and concepts orally and in writing and making presentations in public forums. Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public. Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations. Skill in the use of office equipment and technology, including Microsoft Suite applications and County, court, and state software databases. Ability to attend meetings scheduled at times other than normal business hours. Ability to respond to emergencies or service needs on a 24-hour basis. Analyze complex problems and make sound recommendations. Ability to identify and implement new best practices in the Juvenile Drug Treatment Court program and in Juvenile Justice process and programming. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view, and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop, and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made, as needed, for office employees required to lift or move objects that exceed this weight. The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate, but the employee must also periodically travel to other sites. The employee may be exposed to situations in which unsanitary or unhygienic materials, individuals and locations are encountered while performing required duties.

The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company. Essential Duties and Responsibilities: Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints. Develop a strong relationship with our top customers to create a platform for an open dialog of communication. Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines. Learn the basics and the application of all of our products so support can be provided to direct reports. Process orders and quotes as necessary to assist in timeliness. Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer. Oversee and ensure all invoicing is carried out each month at the branch. Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives. Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date. Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency. Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch. Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations. Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities. Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives. Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches. Evaluate staff's work performance through semiannual reviews. Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel. Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety. Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products. Other duties and responsibilities that management may deem necessary. Education/Skills/Experience Required: Three to five years previous customer service and engineering management experience Bachelor's degree in related management field or equivalent experience Strong communication skills, written and verbal Strong analytical, numerical and reasoning abilities Experience in customer interactions and relationships Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others Initiative- Engages in proactive behavior and ability to take action with minimum direction Adaptability- Responds effectively to changes Excellent Microsoft Office skills Preferred: Industrial distribution experience Inventory management experience Product knowledge

CCH is expanding our staff, and this may be a great opportunity for you to join our team. CCH participates in the Public Service Loan Forgiveness Program (PSLF) Working under the direct supervision of leadership, the Customer Service Supervisor will lead the development, implementation, and continuous improvement of training and QA processes for the Patient Access Representatives. The ideal candidate will be a strategic thinker with a passion for coaching, process improvement, and operational excellence with an able to multitask in a fast-paced setting. EDUCATION AND EXPERIENCE * Minimum of an associate's degree required. * Minimum of five (3) years of advanced experience with Athena and eCRIS required. * Minimum of five (3) years of experience in developing training in a medical or public health customer service environment required. * Minimum of five (3) years of experience in quality assurance processes in a medical or public health customer service environment required. * Minimum of (3) years of leadership or progressive supervisory experience required. Please email your resume to **************************

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented RETAIL CUSTOMER SERVICE SUPERVISOR. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video MAJOR RESPONSIBILITIES: Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department Participate in front-end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met Oversee the execution of ad set and visual merchandising standards within the department Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner Participate in open and close procedures Serve as floor leader or manager-in-charge during absence of store managers Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines Perform other duties and tasks as assigned EDUCATION & EXPERIENCE: High school diploma or equivalent required with proficiency in Microsoft Office Experience in retail operations, cash handling, loss prevention, inventory control and merchandising Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role Professional appearance and demeanor with the ability to handle multiple customers and priorities at once Ability to execute corporate initiatives and drive world-class customer experiences Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with Company Match Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Job Description MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented RETAIL CUSTOMER SERVICE SUPERVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video MAJOR RESPONSIBILITIES: Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department Participate in front-end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met Oversee the execution of ad set and visual merchandising standards within the department Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner Participate in open and close procedures Serve as floor leader or manager-in-charge during absence of store managers Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines Perform other duties and tasks as assigned EDUCATION & EXPERIENCE: High school diploma or equivalent required with proficiency in Microsoft Office Experience in retail operations, cash handling, loss prevention, inventory control and merchandising Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role Professional appearance and demeanor with the ability to handle multiple customers and priorities at once Ability to execute corporate initiatives and drive world-class customer experiences Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with Company Match Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Special Education/Special Education Supervisor (High-Needs School) District: Hazel Park Schools Ford Administrative Building Position: Special Education Supervisor | FTE 1.0 The Supervisor of Special Education Programs and Services at Hazel Park Schools is responsible for the leadership and supervision of Special Education in assigned buildings, the education of students with an Individualized Education Plan (IEP), and compliance with all State and Federal guidelines. This position will collaborate and work in conjunction with the Department of Student Services, Curriculum and Building Administrators. Responsibilities include leading the design, development, implementation, supervision and evaluation of the Special Education instructional program. In addition, he/she is responsible for the supervision of the personnel and students under his/her jurisdiction, the development of positive community relations between the assigned schools, district, and community, and the adherence to all policies and procedures of the Board of Education. This position helps support the inclusion of students with disabilities in general education environments as well as other more restrictive programs if needed. Responsibilities also include the development of programs and planning to ensure all students reach their full potential and achievement gaps are eliminated. QUALIFICATIONS Possess an advanced degree, Masters or higher from an accredited institution in Special Education with related coursework and /or experience in educational leadership, school administration and/or curriculum or other related field. Possess or immediately qualify for a Michigan Administrator Certificate. Possess or immediately qualify for MDE Temporary Approval for Supervisor of Special Education. Three years' experience in the field of Special Education. Successful administration experience in special education, three years preferred. Demonstrates ability to provide leadership that results in teamwork and collaborative working relationships. Demonstrates leadership in the ability to communicate a clear vision and to work cooperatively with colleagues to attain the vision. Strong knowledge base in explicit instruction/strategies and use of data driven decision-making. Evidence of ability to establish working relationships that result in mutual respect. Ability to speak clearly and concisely both in oral and written communication. Strong knowledge base in curriculum, instruction and assessment. Knowledge of federal and state educational mandates as they pertain to Special Education. Ability to develop and implement specific procedures related to special education (i.e. IEPs, behavior plans, manifestation determinations, etc.). Willingness to take professional risks to improve opportunities for students. Strong interpersonal and public relations skills. RESPONSIBILITIES Provides leadership for curriculum, instruction, and assessment for all students with IEP's. Leads and supports Special Education Teachers, Special Education Paraprofessionals and auxiliary staff in the areas of compliance, and student evaluations. Manages staff assignments, staff evaluations, staff transfers, and professional development for Special Education Staff. Acts as a liaison between buildings, the Student Services Department, and the Director of Student Services. Provides leadership to meet and exceed the standards for all students with IEP's in the state accreditation program, school improvement framework, and federal adequate yearly progress. Monitors adherence to the approved curriculum and appropriate instructional practices for all students with IEP's. Supports the administration of state and local assessments, the reporting of results for students with IEP's, and data analysis. Contributes to the design and implementation of professional staff development programs to support district goals for all teachers and paraprofessionals in the Special Education department. Developing each student's potential with a world-class education. Works collaboratively as a member of the district leadership team to help all students and staff meet and exceed district goals. Department the recruiting, interviewing, screening, and recommending of qualified candidates for special education staff positions. Provides guidance in resolving conflict with staff, administrators, and parents. Maintains high standards of student conduct and enforces discipline according to due process standards. Supervises and actively participates in afternoon and evening school activities as assigned. Assists the administrators of the special education department in developing, implementing and monitoring the budget, which supports the special education instructional program. Works cooperatively with other administrators in the areas of pupil accounting, facility use, staff assignments, financial resource development, and coordination of schedules. Ensures compliance with all policies of the Board of Education and administrative guidelines and procedures by administrators, staff, and students. Attends and participates in Board of Education meetings as necessary, as well as in appropriate committee meetings to support the work of the district and community. Attends district special education administrator meetings, Oakland County Special Education meetings and other. State and County trainings/meetings as requested. Works cooperatively with the Director of Student Services to complete monitoring outcome activities and ensure district compliance with all State and Federal special education requirements. Bending, lifting, and overhead work required Performs such other tasks and assume such other responsibilities as may be assigned by the Director of Student Services. Be able to review, and analyze student eligibility evaluations. Provide training and support to staff for all special education documents as well as monitor services and programs. Other duties assigned. Compensation: Based Upon Experience. Start Date: ASAP Reports To: Director of Student Services. The Hazel Park School District is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of race, color, age, sex national origin, religion, citizenship, handicap, height, weight, marital status. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties maybe performed by the individuals currently holding this position and additional duties may be assigned.

**Why Endo?** We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life. ** Summary** Responsible for daily coordination and execution of working schedules of people and equipment in Preparation Services. Responsible for operations utilizing hourly union operators that clean and sterilize equipment and components for aseptic/sterile operations of a variety of drug and biological products, including Par branded, development and generic as well as contract customer products while meeting department quality, safety, delivery and productivity objectives. Supervision of approximately 5 operators is typical. Ensures people and processes comply with Good Manufacturing Practices, company procedures, and the union contract. Highly knowledgeable in cGMPs and good aseptic practices; must be skillful at communicating, teaching, and inspiring colleagues to a high level of performance. Responsibility requires a high level of documentation, investigative writing, production planning and labor utilization skills. Initiates, and/or reviews department standard operating procedures to support business and quality objectives. Establishes and maintains cooperative cross-functional relationships with peers and leadership in Quality, Operations, Process Development, and Supply Chain to meet plant objectives. In partnership with the site leaders sponsors a quality and compliance focused site culture which embraces RFT (right first time) and CI (continuous improvement) expectations. **Job Description** Scope of Authority _- span of control_ _(work unit, site, department, division, etc.), monetary value of budget/spend authority_ _( capital, operating, etc.), P&L responsibility, etc._ Supervisor of Preparation Services operations at Rochester, MI manufacturing plant; personnel across one shift. **Security-sensitive (highly sensitive) position under the Controlled Substance Abuse Practice.** Significant Equipment includes: Sterilizers, Isolators, Washers, etc. Key Accountabilities _- key outcomes/deliverables, the major responsibilities, and % of time_ Accountability Responsibilities % of Time Operations + Runs operation to meet or exceed delivery performance objectives for product or projects. Set priorities and verifies availability of resources + Responsible for schedule adherence; participates in scheduling meetings with the objectives of increased resource utilization + Responsive to changes in daily workflow and schedule; determines needs and redeploys resources and/or overtime to achieve delivery and customer service commitments; adapts to ebb/flow of production process including changes due to unplanned maintenance or events requiring investigation + Ensure all equipment is working properly + Performs control checking and reviews GMP records prior to submission to Quality + Maintains a safe work environment 20% Compliance + Understands and adheres to good documentation practices (GDP) + Executes Quality Management System assignments (CAPA, Deviation, Change Control, Standard Operating Procedures etc.) to on-time closure + Obtains knowledge and executes assignments in QMS areas: deviation management and/or change control + Conducts investigations for cause, determines corrective action, and impact; writes reports and assures timely closure + Initiates and executes change control assignments in support of continuous improvement initiatives for equipment, documentation, or processes + Initiates and Approves maximo work orders for equipment repairs or modifications + Creates, reviews and conducts operator training programs and assures operator training is conducted on SOPs, cGMP, and safety + Assure and assist classroom and hands on training for batch records, SOP's, and cGMP's, and maintain proper documentation to ensure compliance + Follow and comply with company Safety policies and OSHA Regulations + Participates in development and maintenance of a safe manufacturing environment. Establishes methods in compliance with regulatory, plant, and corporate policies. Participates in safety meetings, investigates accidents, and takes appropriate corrective action to eliminate hazardous conditions 25% Supervisory + Reports production updates and schedule changes to team and/or at daily Huddle or SMART meeting. + Assures hourly operators comply with all procedures, GMP regulations, safety, and contract obligations; provides constructive operator feedback + Assigns manpower; initiates documentation of violations and disciplinary action with operators as required + Requests equipment and facility repairs, or modifications + Understands and complies with Union Agreement + Keeps manager informed of operations; elevates as needed 25% Leadership + Reviews operational performance; drives improvement opportunities + Counsels, trains, and develops union colleagues for efficient performance; creates an atmosphere of team effort and open communication + Consistently communicate, follow and enforce SOP's and company policies and guidelines set forth in the employee handbook + Troubleshoots or resolves issues impeding department daily/weekly objectives/deliverables; proactively demonstrates the ownership to achieve + Interfaces with suppliers of equipment or products and area consultants/experts + Conducts/supports CMO audits or regulatory agency inspections + Supports Process Development projects through preparation of equipment menus and kit formation + Coordinates residuals sampling requirements with QC resources + Responds to requests of contract customers and ensures their needs and process concerns are conveyed to all colleagues 30% Total 100% Qualifications Education and Experience _Minimal acceptable level of education, work experience and certifications required for the job_ Education + Required- B.A. /B.S. Degree in Science, Business or related field or significant experience + Desired- B.A. /B.S. Degree in Packaging, Science and/or Management degree Experience + Required - None + Desired - 1-3 years in Pharmaceutical Packaging, Operation or Quality Department with increasing levels of responsibility or equivalent Knowledge _Proficiency in a body of information required for the job_ _e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc._ + Knowledge of Enterprise Resource Planning tools (JD Edwards); Quality MS (Management Systems), Document MS, Learning MS (Trackwise, Master Control, and ComplianceWire respectively); and MS Office Suite; Kronos, Maximo + Solid understanding of all current state, federal and local standards and regulations, e.g., cGMP, OSHA, EEOC, EPA, FDA and DEA + Personnel from outside the pharmaceutical industry or a directly related industry, i.e., medical devices, food, etc., can be considered after critical assessment of their industry related knowledge. Must be able to gain knowledge and expertise in aseptic processing. Skills and Abilities _Often referred to as "competencies", leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing_ _etc._ To perform the job successfully, an individual should demonstrate the following competencies: **For internal candidates: meets or exceeds expectations as follows:** + **Quality** - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. + **Quantity** - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. + **Safety and Security** - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. + **Attendance/Punctuality** - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. + **Dependability** - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. + **Technical Skills** - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. + **Interpersonal Skills** - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. + **Written Communication** - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs and intended audience; Presents numerical data effectively; Able to read and interpret written information. + **Teamwork** - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed + **Analytical** **-** Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures To perform the job successfully AND progressively achieve, an individual should demonstrate the following competencies: + **Design** **-** Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. + **Oral Communication** **-** Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. + **Professionalism** **-** Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility/accountability for own actions; Follows through on commitments. + **Initiative** **-** Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. + **Resilience** **-** Deals effectively with pressure, remains optimistic and persistent even under adversity. Recovers quickly from set backs. + **Problem Solving** **-** Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. + **Motivation** **-** Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. + **Planning/Organizing** **-** Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. + **Adaptability** **-** Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Physical and Work Requirements _Physical and mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc._ + Routine entry into a manufacturing environment that requires garbing in and out of environmentally controlled areas up to ISO Grade 5. + Stand, Walk, Sit, Talk and/or Hear + Occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. + Specific vision abilities required by this job include close vision + Frequently working near or exposed to moving mechanical parts + The noise level is moderate + Occasional exposure to fumes, airborne particles, toxic or caustic chemicals + Work environment is a production/manufacturing plant **_Disclaimer:_** _The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required._ **EEO Statement:** At Endo, we firmly believe in the principles of equal employment opportunity and strive to create an atmosphere where all employees, regardless of their race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability (including pregnancy), age, or military or veteran status, feel valued, respected, and empowered. Our commitment to EEO extends to every aspect of employment, including recruitment, hiring, training, promotions, compensation, benefits, transfers, terminations, and all other employment practices. We are dedicated to ensuring that all employment decisions are based on qualifications, skills, and merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Details Taylor, MI Graduate Degree $50000.00 - $60000.00 Salary/year Description RESPONSIBILITIES Provide supervision to assigned Foster Care Case Managers. Assist the assigned Foster Care Case Managers in meeting and or exceed all licensing, contractual and agency performance standards, tasks and expectations in a professional and ethical manner. Represent and support Wolverine Human Services and its employees, clientele and activities in a positive fashion that furthers the agency mission statement. Secure, develop and support quality program services and staff development that enable children to achieve permanency in a safe and structured manner. Assist employees to interpret and follow agency standards and policies. Facilitate employee resolution of ethical dilemmas and concerns and provide guidelines which are sensitive to cultural differences of clients. Assist and support the training needs of new and current employees. Participate in Quality Assurance activities. Assist with the development and compliance of performance based corrective action plans (CAP's). Instruct employees in accurate, complete, and appropriate record keeping. Provide employees with support and consultation to enhance the provision of efficient and effective services. Assist employees in exploring a variety of action strategies to assist in making accurate assessments, developing appropriate service plans and making sound decisions in case planning. Establish and cultivate an environment in which learning can easily occur and make recommendations related to professional development opportunities. Provide regular and frequent feedback regarding worker performance and complete a formal performance evaluation of individual employees on the schedule established by the agency in consultation with the Program Manager. Maintain a professional, supportive, confidential and therapeutic atmosphere for our clientele, co-workers, community partners. Ability to handle a flexible schedule. Be available and willing to respond to agency/client related needs on a twenty-four hour basis. Demonstrate proficiency in WHS technology platforms and applications. Participate/attend and complete all required contractual, licensing and agency training successfully. Function as a Mandated Reporter, as required by Michigan Child Protection Law. Facilitate/attend all required meetings. Other duties, as assigned Qualifications MINIMUM QUALIFICATIONS Master's degree from an accredited school of Human Behavioral Sciences such as Social Work or Psychology preferred, Bachelor's degree required. Required experience as specified within the state of Michigan's licensing and contractual rules and expectations. Ability to teach/train, supervise, and consult with staff, agency committees, and other organizations as assigned. Extensive working knowledge of Michigan's Child Welfare system. Excellent written and oral communication and organizational skills. Valid Michigan drivers and chauffeur's license or ability to obtain chauffeur's license

The Service Supervisor is responsible for overseeing, coordinating and controlling all functions of the assigned service technicians on his team to ensure prompt, high quality service to all customers. The Service Supervisor is responsible for providing supervision, quality assurance checks, on the job training and coaching, and direction in the field to their assigned service technicians. * Manages the day-to-day execution and implementation of Guardian field service strategies to ensure target levels of production are met. * Manage workload, overtime and overall demand on labor resource planning. * Coordinate with corporate training manager to determine adequate skill and performance enhancement programs to keep assigned technicians technically sound and updated to enhance their productivity. * Generate field leads and assist technicians in selling upgrades and repairs. * Provides accurate and timely resolution of escalated customer issues to ensure customer satisfaction in accordance with Guardian standards. * Collaborate closely with install, field support, and customer operations teams to achieve optimum customer service, profitability and cost effectiveness. * Directs, maintains staffing, and assists in scheduling of assigned technician workforce to meet customer needs, customer schedules and Guardian standards on backlog reductions. * Maintains high quality of service by performing quality inspections on assigned technicians work in the field. * Implement and enforce all Guardian policies and procedures. * Maintain a good driving record. * Submit accurate and timely documentation including but not limited to work orders, updates on job progress, timecard approvals, billing reports, etc. * Assist with troubleshooting of service jobs performed by assigned technicians. * Review assigned technicians' performance, productivity, certifications held, and skill set at the individual level. * 75% of time should be spent in the field with assigned technicians. * Ensure assigned technicians are maintaining and accurately tracking their truck inventory levels in accordance with Guardian standards. * Ensure assigned technicians' fleet vehicles are maintained in accordance with Guardian standards. Required Skills, Abilities, Education & Experience: * Excellent organizational skills and attention to detail * Excellent time management skills with a proven ability to meet deadlines * Strong analytical and problem-solving skills * Strong supervisory and leadership skills * Ability to function well and maintain a calm demeanor in a high-paced and at times stressful environment * Strong self-motivation and a professional attitude * Thorough understanding of safety laws, regulations, and policies * Thorough understanding of or ability to understand the full product suite that Guardian offers * Proficient with Microsoft Office Suite or related software * High School Diploma or GED required * 3-5 years' experience in the security industry * High degree of knowledge of standards, practices, and panels commonly used in the alarm industry * Some supervisory or leadership experience preferred * NICET Level II or equivalent certification and State of Michigan FAST license required.

We are Invited. At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong. Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us. Invited. Where You Belong. Job Summary Day-to-Day * About You * Have more questions? Check out our Invited Jobs website to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.

The Area Service Manager is a champion of top-notch customer service for our residents, future residents, and tenants and a positive leader in promoting our team's success. Responsible for leading and optimizing multiple functions of building operations and maintenance for a portfolio of multifamily communities Core Values: · Positive Team Player · Creative Solution Oriented · Industrious · Knowledgeable · Trustworthy The ideal candidate will have 5+ years of previous experience in property management maintenance, other building maintenance, or related trade and is self-motivated, customer service-focused, and a team player. Potential candidates should be able to perform minor plumbing, HVAC, electrical, carpentry, and landscape work and participate in the rotating on-call schedule. Gillespie Group requires a background and drug screen as a condition of employment. Must pass required physical testing, and may be required to lift and carry up to 50 lbs. A valid driving license, vehicle, and current automobile insurance are required. The position requires individuals to furnish their own vehicle to fulfill all the job's functions. Requirements Positive leadership skills, including written and verbal communication. Ability to work with a sense of urgency to ensure all service requests are responded to in a timely manner while maintaining the highest standards for the resident's homes and communities. Responsible for participating in all property inspections, including quarterly inspections, filter change, and smoke detector inspections, city and municipality-required inspections, etc. Will schedule and manage the service team's and contractors' activities in the designated region. Will schedule all repairs, move-in turnover, cap ex projects to be completed while following the annual property budget and/or needs of properties. Work with Area Property Manager and Area Facilities Coordinator to keep within HUD guidelines (when applicable) for purchase requirements. Provide consistent recommendations for property needs, including but not limited to capital replacements, deferred maintenance, and system needs. Actively oversee the communities' annual maintenance and grounds budgets at all portfolio sites. Work with Area Property Manager and Area Facility Coordinator for annual bidding for the entire region. Ability to work collaboratively with management and facilities teams to solve problems professionally and focus on customer service. Ability to multitask, work without direct supervision, and exhibit effective customer service, people, and organizational skills. Maintain property grounds through daily inspection, clean-up, snow removal/salting, and preventative care by delegating and elevating to team members. Maintain and care for equipment. Maintain inventory of equipment, tools, and supplies Complete emergency repairs as required to prevent damage and deterioration of property. Review and submit monthly inspection logs. Lead and schedule semi-annual unit inspections. Maintain an organized, clean, and safe work environment. Comply with site safety and hazardous communication standards. Ensure completion and scheduling of new move-in apartment turnover and work with vendors. Training and onboarding of new service technicians Perform on-call responsibilities as part of an on-call schedule rotation. Perform any additional tasks as requested. Abide by all local, state, and federal Fair Housing guidelines. QUALIFICATIONS Minimum of 5 years previous experience in Property management maintenance, other building maintenance, or related trade High school diploma, general education degree, or related Vocational Training and/or equivalent work experience Experience with capital improvement projects Knowledge of operational reporting and budget guidelines Proficient in Microsoft Office and Outlook

Full-time Description As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With 25 programs we offer treatment, prevention, growth and education services to more than 15,000 people annually. The Guidance Center is an equal opportunity employer and is committed to creating an inclusive, welcoming place for everyone. Creating a culture in which we embrace diversity, equity and inclusion and strive to dismantle oppression is critical to our mission to: Nurture development. Foster resilience. Cultivate well-being. The Children's Support Staff Supervisor will be responsible to oversee the operational and administrative functioning of all support staff working in Children's Services (CBH/COP/IDD/IECMH units). Responsibility includes the general oversight of all clerical, receptionist, file management, tracking and appointment scheduling, collection and reconciliation of client payments for the Children's Services units. Some evening and/or weekend hours may be required based on program needs. SPECIFIC RESPONSIBILITIES Recruit, interview, and make recommendations regarding the hiring, promotion and termination of support staff; On-board, train and provide clear expectations for staff performance; Establish, approve and adjust work schedules as necessary to ensure unit coverage and to meet the needs of the department; Determine, prioritize and delegate work assignments; Provide and maintain a record of supervision, performance monitoring and evaluation of support staff; Provide staff coaching and administer disciplinary action as required Conduct and maintain a record of regular staff meetings; Respond to staff complaints and grievances; Maintain a safe, welcoming and trauma-informed environment for clients, families and visitors, model and promote a high standard of customer service; Monitor and maintain staff compliance with established HIPAA and confidentiality standards; Oversee the operation of CBH/COP/IDD/IECMH front desk reception and phone support protocols, including verification of client identification, address, email, phone and insurance information, the collection and financial reconciliation of client co-pays and deductibles, reminder phone calls for client intakes, hospital discharge and doctor appointments, assistance with the CEHR client portal, Medicaid Spend Downs, client surveys, etc.; Oversee the collaboration of support staff with Central/Intake, welcoming new and returning clients, preparing intake and annual documentation packets, scanning client identification, insurance cards and other necessary documents to the EHR, and sending new admissions/openings to EHR Support; Oversee the management of CBH/COP/IDD/IECMH file room protocols, including scanning and uploading documents to the EHR, faxing, mailing and filing hard copy documents as required; Coordinate office supply orders for all CBH/COP/IDD/IECMH units; Attend and participate in supervisory meetings as directed; Collaborate with CBH/COP/IDD/IECMH leaders and program staff to facilitate the delivery of consistent, safe, high-quality care, efficiency and client satisfaction; Work in conjunction with inter-departmental groups and to ensure smooth and consistent administration of all programs and services; Complete program and position-specific training as directed; Abide by all policies and procedures of The Guidance Center and follow the mission and values of the agency; Other duties as assigned. Requirements Experience in medical and/or office setting is highly preferred. Must have a minimum of a High School Diploma or G.E.D with a minimum of 3 years clerical/reception experience. Proficiency in a variety of computer programs, especially word processing software, and dedicated software systems. Experience with electronic medical records is preferred. Additional requirements are good written and verbal communication skills as well as having the ability to be organized, creative, flexible, and provide, non-judgmental, culturally competent, and provide unconditional care. Individual must be highly organized and demonstrate competence in providing exceptional customer service to consumers, their families and other visitors in a variety of situations. Must demonstrate the ability to work with staff and leaders to manage crisis situations. Must have a valid driver's license and a favorable driving record