Customer service supervisor jobs in Arcadia, CA

Reports to: VP of Operations Type: Full-Time About Us Olive Ateliers is a fast-growing, founder-led lifestyle brand entering a pivotal next chapter. What began as a business rooted in sourcing and retailing vintage objects from around the world is now evolving into a design-led home furnishings company, with rapidly expanding proprietary collections produced through a trusted network of global partners. As we grow from a cult-favorite retail concept into a nationally recognized luxury consumer brand, we're building the operational engine that will power this next exciting phase of growth. The Opportunity We're hiring a visionary Customer Experience Lead to shape the future of Olive Ateliers' end to end customer journey. This is a career defining role for someone who wants to build a CX function from the ground up, elevating and scaling the customer experience of a brand known for being far from average. You will work closely with our VP of Operations to define how exceptional care comes to life for our customers and set the standard for warmth, precision, and hospitality as we grow. As Customer Experience Lead, you will champion the quality, humanity, and consistency of every interaction while building the systems and processes that make great work repeatable. Your focus will include elevated communication, deep product expertise, thoughtful post purchase support, and seamless delivery coordination, all designed to create moments that consistently feel above and beyond. This role is deeply cross functional, connecting Sales and Operations to create clarity, eliminate friction, and deliver an experience as thoughtfully crafted as the pieces we offer. As Olive Ateliers scales, this role will expand in impact and responsibility, opening the door to meaningful leadership growth. Responsibilities Customer Care & Communication Establish and uphold Olive Ateliers' CX standards, tone, and service expectations across all channels, ensuring brand voice is reflected in every touchpoint. Create clear escalation routines and guide cross-functional teams through complex customer issues to ensure efficient, thoughtful resolution. Manage all customer inquiries across all current and future customer channels, including email, text, chat, phone, social, and any potential marketplace platforms. Track, prioritize, and resolve tickets and related inquiries within SLA standards. Product Expertise & Sales Support Serve as the primary resource for customer-facing product knowledge, ensuring accurate, elevated information is documented and shared to support the broader guest experience across Operations and Sales. Provide knowledgeable, consultative responses to product inquiries (dimensions, finishes, availability) and order inquiries, ensuring customers and sales teams feel guided and informed. Leverage Warehouse inventory systems and physical point-of-access to provide real-time product availability updates, supporting seamless sales and customer experience. Manage product holds with accuracy, maintaining confidence in our internal processes. Process Development & Growth Build and maintain a comprehensive knowledge base (FAQs, policies, product details). Recommend and regularly roll out improvements to Gorgias macros and automations. Collaborate with Sales, Marketing, and Operations teams to align service policies and processes. Lead ongoing refinement of customer policies, support workflows, and service standards in partnership with Sales, Marketing, and Operations leadership. Support the continuous improvement roadmap for the customer journey as we expand. Leadership & Collaboration Model Olive Ateliers' service standards and coach internal partners on customer-first practices. Act as the voice of the customer in cross-functional meetings, ensuring clarity, consistency, and elevated experience across departments. Collaborate with the VP of Operations on service strategy, customer policies, and continuous improvement initiatives. Spearhead future CX team development by helping to define roles, onboarding, documentation, and training as CX headcount expands. This is a hands on, player coach role: you will be in the work every day while building the standards, systems, and future team that will scale it. Requirements 3+ years of experience in customer experience, client services, account management, or operations support, ideally within a fast growing or premium consumer brand. Proven ability to deliver exceptional customer care with warmth, clarity, and hospitality; you know how to make people feel heard and supported. Demonstrated ability to lead cross-functional initiatives and influence partners across Sales, Operations, Logistics, and Warehouse without formal authority. Strong analytical skills with the ability to interpret customer trends, identify root causes, and translate insights into actionable process improvements. Ability to create structure in ambiguity, build scalable processes, and bring consistency to a rapidly evolving environment. Experience with Shopify required; familiarity with Gorgias strongly preferred. Comfort working within a fast paced support or CRM platform environment. Outstanding written and verbal communication skills with a customer-first mindset; you can adjust tone effortlessly while maintaining brand voice. Genuine passion for helping people, solving problems thoughtfully, and elevating every touchpoint of the customer journey. Must be based in Los Angeles and able to work onsite at Commerce. Ability to lift up to 30 lbs manually (or with appropriate equipment). This role is ideal for a hands-on, proactive, and insights-driven individual who thrives in a fast-paced environment and is excited to help define the future of customer experience at Olive Ateliers. Compensation & Benefits $70-80k salary, commensurate with experience and capabilities Long-term incentive program aligned with company growth 401k: Generous employer match (eligibility requirements and vesting applies) Subsidized company health benefits $500 Olive Ateliers shopping credit per quarter 40% off retail merchandise Accrued PTO Vacation & Sick Days A dynamic work environment with long-term growth opportunities

Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $70K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience

The salary range for this role is $17.50 to $18.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

The Team Leader is accountable for achieving the People, Safety, Quality, Delivery, Cash and Cost (PSQDCC)targets through the disciplined and rigorous deployment of the Lean Operating Model. The Team Leader is accountable for attaining Operational Excellence across their designated area of responsibility, in line with the Performance Centre objectives. The Team Leader is accountable for creating a ‘Great Place To Work' through developing and empowering first class Team Members and driving a culture of continuous improvement, safe working and open dialogue. Job Responsibilities Create and sustain a culture that is aligned to the GKN Aerospace “Great Place to Work” value drivers and Culture Principles by role-modelling behaviors, motivating, encouraging and recognizing the contribution of individuals and teams Hold Team Members and Team Leaders accountable to embody the GKNA culture principles Be Open and Honest when appraising and managing individuals' performance whilst supporting and coaching individuals to close performance gaps Provide opportunities for Team Members to play to their strengths; do what they do best and create on-going opportunities for learning and personal development Exemplifying a safety-first mindset and ensuring that the GKN Aerospace Health, Safety and Environmental policies and standards are applied and that their assigned areas are a model of a world class healthy and safe working environment Leading and developing their teams to understand the context, mechanics and the delivery of PSQDCC targets to meet customer and stakeholder commitments Driving the disciplined and rigorous deployment of the Lean Operating Model (LOM) across their assigned areas Active involvement in problem solving and the management system using a “Go to Gemba” approach to solve problems with the ambition that 95% of issues can be solved within the zone itself Contributing to the Value Stream future state design, and ensuring its execution across their assigned areas Cooperate with other Team Leaders to ensure the best performance outcomes for the entire Area Holding the functional support staff accountable for adhering to the Global standards and enabling their zone team to meet its targets Ensuring the disciplined execution of Daily Management and Standardized work through the conscientious adherence to Leader Standard Work Driving and facilitating the Engagement of all team members, ensuring engagement actions are defined, implemented and followed-through Complying with all legal and regulatory requirements and ensuring that staff are aware of the policies and their individual responsibilities and accountabilities: The company's Equal Employment Opportunity and Affirmative Action policies Compliance and Ethics Policy on Contracting with the United States Government in all areas of responsibility involving direct and indirect contracting with the United States Government Export Control regulations Responsibility for managing a Zone budget as agreed with their Group Leader Taking ownership when having to make difficult decisions linked to their Zone Required Qualifications High School Diploma or GED equivalent required. 2 years of experience in a manufacturing environment with one year of production supervision Must be able to perform work subject to ITAR/EAR regulations and/or program requirements. Preferred Qualification 5 years of experience in manufacturing GKN Aerospace manufacturing experience Bachelors Degree in Engineering or related fields Prior experience supervising and leading production personnel Able to demonstrate competence to undertake key tasks within their designated work zone or those in zones within similar processes Excellent performance as a Team member, demonstrating rigorous adherence to standardized work, and a track record of Kaizen implementation Self-motivated by meeting and exceeding PSQDCC performance targets The demonstrated ability to work with various stakeholders Demonstrated potential to lead, engage, train and develop direct reports Lean or Six Sigma certification by a reputable certifying body or benchmark company Aerospace supply chain experience A passion for the Aerospace industry

Remote Licensed Agent Life Insurance, Mortgage, & Investments Imagine earning from home without cold calls, door knocking, or chasing friends & family clients come to you through referrals. What You Get: Paid training + State & Federal licenses (covered) Flexible part-time or full-time schedule No quotas or income caps Residual income, bonuses, stock options, & tax advantages Career paths: agent, trainer, recruiter, or brokerage builder Who We're Looking For: Motivated, trustworthy self-starters ready to learn sales, leadership, and client relationship skills no prior experience needed. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access Entrepreneurial mindset & self-discipline

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

Job Description Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly. Powered by JazzHR ptw PCZblWr

About the Company The company is a fast-growing e-commerce company delivering premium Korean food and lifestyle products across the United States. Headquartered in Carson, CA and fulfillment centers in Pennsylvania, we manage a catalog of over 1,000 refrigerated, frozen, and shelf-stable products sourced directly from Korea. As a leader in Korean specialty foods, we are committed to exceptional quality, innovative operations, and creating a strong, people-focused company culture. Why Join Us At the company, youll be a part of a passionate, growth-oriented team building one of the most exciting cross-cultural food brands in the U.S. We offer a dynamic startup environment where your expertise will directly shape the future of our company. Position Overview This role is perfect for a hands-on leader who thrives in high-volume, fast-paced environments, can handle challenging customer interactions, and is passionate about building scalable service systems. The ideal candidate is bilingual in Korean and English, has strong customer empathy, and can also design and implement CS strategies, policies, and performance metrics to improve customer satisfaction. Key responsibilities Lead day-to-day CS operations, ensuring timely, professional responses to a high volume of customer calls and inquiries Provide hands-on support in escalated or complex situations with empathy and problem-solving skills Recruit, train, and mentor CS team members; manage scheduling and workload distribution Collaborate with the logistics, operations, and marketing teams to resolve issues quickly and improve the customer journey Develop and optimize CS processes, policies, and workflows for scalability Monitor key service metrics, analyze customer feedback, and create actionable improvement plans Oversee CS tools and identify system needs Preferred/Additional Experience (Plus) Experience designing and conducting customer satisfaction surveys and leveraging data for strategy. Ability to select and implement CS systems, tools and create operational plans. Qualifications 3-5 years of experience in customer service or contact center management Fluent in Korean and English (spoken and written) Exceptional communication and conflict resolution skills; ability to stay composed under pressure Strong leadership and organizational skills with the ability to multitask and adapt quickly Basic computer proficiency, including familiarity with common office software and CS platforms Experience in developing or improving CS processes, policies, and customer satisfaction strategies E-commerce or retail experience preferred. Employment Details: Location: Carson, CA Employment Type: Full-time, exempt Salary Range: $26 ~ $30 per hour

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's direct-to-consumer (DTC) experience through strategic hard work and determination. Disney's Viewer Experience Team is seeking a passionate and experienced Social Care Manager to oversee operations across social media support channels (Twitter, Facebook, AppFollow) for Direct-to-Consumer (DTC) platforms, including Hulu and Disney+. The ideal candidate will be highly knowledgeable in social media engagement, moderation strategies, possess a strong passion for the viewer journey in the social media space, and have experience in reporting and performance analysis. As the Social Care Manager, you will lead a team of Social Media Moderators, Specialists, and outsourced agents, ensuring high-level performance from contracted agents and our in-house team through quality and performance management. You will be responsible for analyzing performance data, overseeing our brand presence, and ensuring the consistent representation of our brand voice across all public-facing interactions. The role also involves close collaboration with cross-functional teams, including BPO partners, to ensure continued accountability for key performance metrics and identifying opportunities for operational improvements. *This role is on-site in Santa Monica, CA, San Antonio, TX, and/or New York, NY What You'll Do: Lead and motivate a team of Social Media Moderators, Specialists and external partners Conduct one-on-ones with direct reports to track progress, provide feedback, and support professional growth. Manage social quality assurance programs to measure and improve the performance of internal and external teams Enforce key performance metrics, including service levels, agent/operational productivity, and response times across Hulu, Disney+ Manage team schedules, shift bids, and coverage to meet business needs Build and manage relationships with third-party technology partners to ensure platform updates and improvements are in sync with social support needs. Provide guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events). Ensure that Hulu and Disney+'s tone and voice are consistently reflected in all social media interactions, especially during crisis moments. Support proactive posting strategies during outages, live events, and other company events to ensure clear communication with viewers. Use data to drive decisions and continuously enhance the customer experience through social channels. Other duties as assigned to meet the evolving needs of the team and business. What You'll Need: Bachelor's degree or equivalent professional experience. 3 years' experience managing a team, with a proven ability to inspire and develop team members 5+ years' experience in social media customer support or a related field Experience in social quality management processes and tools to assess and improve service quality Experience using social tooling (ex: Sprout, Sprinklr, Social Studio) and analytics systems to measure and improve the customer experience. Experience in reporting, data analysis, and the use of reporting tools (e.g. Tableau, Adobe Analytics etc.) Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends. Ability to analyze performance data and implement process improvements Nice-To-Haves: Proven experience managing remote teams and/or international teams Experience defining and measuring individual and team-based performance for customer service organizations Proficiency in Microsoft Outlook, JIRA, Salesforce, Google Sheets/Docs, and Airtable. Ability to thrive in a fast-paced, ever-evolving environment. Strong customer empathy and a passion for delivering exceptional experiences via social media A proactive problem solver with a strategic mindset. Content creation experience Bilingual or multilingual The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. The hiring range for this position in CA is $103,500.00 to $138,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Direct to Consumer Job Posting Primary Business: Viewer Experience Primary Job Posting Category: Fan Relations Employment Type: Full time Primary City, State, Region, Postal Code: Santa Monica, CA, USA Alternate City, State, Region, Postal Code: USA - NY - 7 Hudson Square, USA - TX - 4511 Horizon Hill Blvd Suite 200 Date Posted: 2025-07-10

Job Details Irvine, CA Full Time 4 Year Degree $130000.00 - $150000.00 Salary SalesDescription Job Title: Manager, Customer Service Supervisor/Manager Title: Senior Director of Global Commercial Operations and Strategy The Customer Service Manager will lead a dedicated customer service team committed to delivering exceptional support to healthcare providers and medical device customers. In this role, you will oversee daily operations, drive a culture of customer-centric excellence, resolve escalations, and ensure compliance with all regulatory requirements and company standards. You will also play a key role in optimizing processes that directly impact patient care and organizational success. Key Responsibilities: Team Leadership & Development Build, mentor, and lead a high-performing customer service team. Foster a collaborative, inclusive environment that supports professional development through coaching, training, and regular feedback. Promote a customer-first mindset and high engagement across the team. Customer Support Operations Oversee timely, accurate processing of orders, inquiries, returns, and complaints to ensure a consistent, high-quality customer experience. Serve as the primary point of contact for escalated or sensitive customer issues, resolving them effectively and professionally. Manage customer contracts, renewals, pricing updates, and amendments to ensure accuracy and compliance. Performance Management & Reporting Monitor and report key service metrics, including response times and order accuracy. Analyze trends and implement data-driven improvements to enhance performance. Lead adoption and optimization of CRM platforms, customer service tools, knowledge management systems, and assist in the implementation of ERP systems as needed. Process Improvement & Compliance Drive continuous improvement initiatives to streamline workflows and adopt best practices. Ensure compliance with FDA regulations, ISO standards, and quality system requirements applicable to medical devices. Maintain accurate records and participate in internal and external audits. Cross-Functional Collaboration Collaborate closely with Sales, Regulatory Affairs, Logistics, Finance, and Supply Chain to align priorities and deliver seamless customer support. Partner with Supply Chain teams to proactively manage inventory levels and ensure timely product availability. Qualifications Required Education and Experience: Bachelor's degree in business, Healthcare Administration, Operations, or related field (required). Minimum 5 years of progressive customer service experience, including 2+ years in a supervisory or management role, preferably in medical devices or healthcare. Strong working knowledge of FDA regulations, ISO standards, and applicable quality system requirements. Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and ERP systems (e.g., SAP, Oracle). Skills and Abilities Required for This Job: Certification in Customer Service Management, Quality Assurance, Six Sigma, or Lean (preferred). Experience with healthcare purchasing, reimbursement processes, and medical device logistics. Excellent written and verbal communication skills with the ability to manage conflict professionally and empathetically. Proven leadership in building engaged, customer-focused teams. Strong organizational skills with the ability to manage multiple priorities in a fast-paced, regulated environment.

Job Description About the Role We are looking for a highly organized and proactive Customer Service Manager to oversee our customer support operations and ensure an exceptional experience for our customers. The ideal candidate will lead a customer service team, streamline support processes, and handle escalations while maintaining high standards of service. Key Responsibilities Manage and oversee the daily operations of the customer service team. Train, mentor, and motivate customer service representatives to achieve performance goals. Monitor and analyze customer inquiries across multiple platforms (email, chat, phone, and e-commerce platforms). Handle escalated customer issues and ensure timely resolutions. Develop and implement policies, procedures, and best practices for improved customer satisfaction. Work closely with other departments (sales, operations, finance, logistics) to resolve issues and streamline communication. Track and report customer service metrics, providing insights to improve overall performance. Maintain a customer-first approach while balancing company goals. Required Skills & Qualifications Proven experience as a Customer Service Manager, Team Lead, or similar role. Strong leadership and team management skills. Excellent communication, conflict resolution, and problem-solving abilities. Proficiency with HubSpot, Sellercloud, ShipStation, Flexport, BigCommerce, and Excel. Experience managing customer service in an e-commerce environment. Ability to multitask, prioritize, and manage time effectively. Strong attention to detail and a proactive mindset. If you are passionate about leading teams, improving customer experiences, and building efficient support systems, we'd love to hear from you. Apply today and join a company that values professionalism, teamwork, and delivering exceptional service. Powered by JazzHR dTHtiu0glA

Job Title: Customer Service Manager Position Description: The Customer Service Manager is the dealership's goodwill ambassador and fulfills the dealership's customer relations policies in an effort to build and retain a loyal customer base. Duties & Responsibilities: Works with department managers to develop and administer the dealership's customer relations program. Recommends revisions to customer relations programs and policies. Work with sales and service people to ensure that post-sale/service customer contacts are made and that updated files are kept on all customers. Assists in resolving customer complaints which cannot be handled by sales/service people or managers. Coordinate all manufacturer and internal customer follow-up programs. Report dealership ratings on all factory-generated surveys. Prepare weekly and monthly reports on the status of customer satisfaction in the dealership. Including: Current zone and region standings Significant changes in customer ratings and possible contributing factors New customer satisfaction ratings The dealership's achievements in or unique experience with customer satisfaction Case histories of customer problems and how they were handled. Provide training in group and individual settings so all departments are aware of customer service standards. Additional Expectations: Handle all Customer Concerns first… if you cannot resolve, see the GSM for immediate resolution. Monitor all dealer socket e mails and letter communications regarding CSI for sales and for Service working with the Mangers to resolve any issues and close the loop for follow up with the customer. All communications must be documented in Dealer Socket. Apology letters and or emails will be personalized. No form letters or templates for auto response. Make a 3-day follow up CSI call as well as a 14-day all excellent survey call for all new vehicle customers. Responsible for attending and participating in new hire and existing training of front line employees keeping CSI and Ford Blue Oval initiatives in front of all employees. Post both daily and monthly scores in employee accessible areas including break room technician locker room etc. Report to Controller at month end Van Stats all monthly and 12-month CSI scores for each Finance Producer and Service Advisor Weekly in advance schedule all CSI underperformers in for a training meeting held at noon, mandatory attendance if they are below group average. If an employee fails to attend without permission of the General Sales Manager or Service Director, this will be cause for disciplinary action such as a write up. Monitor all daily delivery checklists returned and signed by the sale person, customer and Manager. A monthly list will be maintained. Responsible for training of all employees in superior customer service to include telephone receptionist and cashiers Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to logically solve complex personnel/business problems. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. ______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date

The Automotive Customer Service BDC Manageris the direct Supervisor of the Automotive Customer Service BDC Agent ("The Agents")and is responsible for the following but not limited to: managing the Agents, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products • Assist in the training of sales and the Agents as it relates to the e-Sales office functions • Be proficient in dealing with customers via telephone and email • Measure and maintain performance levels set by the company • Compile all necessary reports on a timely basis • Manage employee schedules and time clock reporting for payroll • Measure, monitor and report all shows and sales (delivered) deals by the Agents for commissions and bonus • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel • Effectively utilize CRM and Lead Management tools • Install processes and train employees • Be knowledgeable about sales process, business philosophy, and products • Knowledge of office practices and administrative procedures • Train staff all processes • Will follow behavioral expectations consistent with the Company's visions/values Qualifications: • Previous dealership experience required • Must have sales experience • Must have flexible availability • Skill in the use of personal computers and personal computer software packages, eLEADS CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications • Ability to work in call center environment • Ability to organize and handle multiple tasks with flexibility • Ability to thrive in a team environment and consistently display professional demeanor. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

***To proceed with the application process, please upload your resume into this Google form: *************************************** Why leave Orange County to build a tech company when you can do it right here in OC? ABOUT US Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County. What We Offer: Medical, Dental, Vision Insurance 401(k) Retirement Plan Unlimited Paid Time Off (PTO) Dynamic, Collaborative Work Environment Who You Are: Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What Youll Do: Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences. Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): Background in customer service or related managerial roles. Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: ***************************************

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a... The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role. Responsibilities: * Strategic and operational * Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders. * Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc. * Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc. * Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions. * Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed * Main point of contact for customer surveys, cross functional leadership to ensure completion. * Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs. * Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement. * Support contract review process and quoting functions in collaboration with commercial team. * Monitor customer satisfaction and develop strategies to improve the overall customer experience. * Ensure all customer data is accurately maintained in the ERP and CRM systems. Experience/Skills: * Bachelor of Arts degree with a commercial or technical focus * 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred. * 2+ years of leadership or management experience. * Knowledge of the production and application of elastomer components is preferred. * Knowledge of common industry specific requirements and specifications. * Purposeful, communicative and customer-oriented personality. * Strong analytical, technical and financial skills. * Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite. * Exceptional interpersonal skills to work cross-functionally and as a team leader. * Ability to multitask and thrive in a fast-paced deadline-driven environment. * Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs. * Excellent writing and verbal communication skills and the ability to communicate at all levels. * Expert English proficiency (verbal and written). Successful Attributes: * Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas * Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions What we offer: * A dynamic work environment that balances professional challenges with personal flexibility. * An attractive compensation package, including a substantial competitive base salary and performance-related bonuses. * Opportunities for professional growth in a customer-focused company that values respect and excellence. Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas. **************** Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles

Supervisor - Utility Services - PW Yard Department: Public Works Classification: Full-Time Annual Salary: $98,125.82 - $125,236.02 FLSA: Exempt - Not Eligible for Overtime EEO Category: 1.2 First/Mid-Level Officials and Managers Position Summary : Supervises, assigns, and schedules the work of field maintenance crews involved in the maintenance, construction, and repair of sewer/recycled water system facilities; provides technical staff assistance. Direction is provided by assigned management. Position exercises direct and indirect supervision of field maintenance personnel Responsibilities include, but are not limited to: Recommend and assist in the implementation of goals and objectives; supervise, assign, schedule, and inspect maintenance and repair work; act as bi-weekly on-call supervisor for standby. Inspect repair work during its performance and upon its completion. Plan check sewer, drainage, and recycled water. Arrange for and scheduled appropriate equipment and materials necessary for maintenance and projects Identify safety and repair needs and recommend corrective action. Purchase necessary, authorized materials and recommend major capital purchases. Respond to citizen inquiries and complaints. Maintain daily records of equipment, personnel and materials used for each maintenance project. Prepare departmental reports, complaint forms, etc. Track and oversee budget for assigned area; participate in budget preparation. Operate equipment and perform the most difficult and complex maintenance tasks as necessary; schedule and implement work for other departments. Supervise, train, assign, counsel and evaluate subordinate personnel. Schedule and assign work to contract labor work force. Assist engineering in design and specifications for contracts. Perform related duties as required. The duties listed above are not intended to be all- inclusive. An employee may also perform other related duties as assigned by their immediate supervisor. This position is considered exempt. Qualifications: Equivalent to completion of the twelfth grade, supplemented by specialized training in the field of public works maintenance and supervision. GIS and PACP Certification desirable. Possession of a valid Class C California Driver's License is required. Possession of a Class A California Driver's License with a tanker endorsement is highly desirable. A Grade III or higher Sewer Collection Systems Certificate (or ability to obtain within 12 months of hire.) Five years of increasingly responsible experience in public works construction and maintenance work, including at least one year supervisory experience. Proven knowledge of materials, methods, equipment, and tools used in streets, public works maintenance, and those used in the maintenance, construction, and repair of sewer/recycled water systems facilities, including pumps and force mains; methods of estimating time, cost, and equipment necessary to perform assigned work; safe and efficient work practices; purchasing procedures, forms and techniques; principles and practices of supervision, training and performance evaluation; operation of a variety of maintenance and construction equipment. Proven ability supervise, assign, and schedule the work of street and public works maintenance personnel; maintain accurate and up-to-date records; read and interpret blueprints, diagrams, and construction drawings; communicate clearly and concisely, both orally and in writing; understand and carry out oral and written instruction; inspect work in progress and upon completion; identify areas needing improvement; operate a variety of street maintenance equipment safely and efficiently; work effectively with others; respond courteously and tactfully to public inquiries and complaints; supervise, train, evaluate and schedule subordinate personnel. Develop and recommend policies and procedures related to assigned operations; communicate clearly and concisely, orally and in writing; develop and monitor assigned budget program/project budgets; and carry out goals and objectives. Ability to work independently under pressure; proactive thinker/self-starter; ability to identify methods to maximize service effectiveness and efficiency. Ability to work independently in the absence of supervision; ability to work in a team environment; ability to establish and maintain effective working relationships; ability to work with all levels of employees and management, and willingness to give assistance to co-workers. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form. Possess excellent interpersonal communication skills both verbal and written; ability to communicate clearly and concisely. Intermediate to advanced skill in Microsoft Word, Excel, Access, Outlook and PowerPoint; proficiency in common office equipment, i.e. printer, scanner, copier and fax machine. Ability to work extended hours including evenings, weekends and holidays. Qualifications Working Conditions / Physical Requirements: Environment: Work is performed both in indoor and in outdoor field environment; may work alone; incumbents may be exposed to noise, dust, grease, smoke, fumes, noxious odors, chemicals, mechanical and electrical hazards, in all types of weather and temperature conditions; exposure to hazardous traffic conditions; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain; may be required to respond to emergency calls after hours, including evenings and weekends and/or work unusual and prolonged work schedules or work multiple shifts during emergencies, seasonally-caused circumstances, or special projects. Physical: Primary functions require sufficient physical ability and mobility to work in an office and occasionally in a field environment; to walk, stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp and make repetitive hand movement in the performance of daily duties; to lift, carry, push, and/or pull light to moderate amounts of weight (100 pounds with assistance and up to 50 pounds alone); to operate assigned equipment and vehicles; and to verbally communicate to exchange information; and to respond to emergencies and call-outs. Core Competencies: Problem Solving - Analytically and logically evaluating information Learning Agility - Seeking learning opportunities and applying the lessons to work Handling Stress - Maintaining emotional stability and self-control under pressure, challenge, or adversity Professional Integrity & Ethics - Displaying honesty, adherence to principles, and personal accountability Safety Focus - Showing Vigilance and care in identifying and addressing health risks and safety hazards Customer Focus - Attending to the Needs and expectations of customers Informing - Proactively obtaining and sharing information Teamwork - Collaborating with others to achieve shared goals Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace Allocating Resources - Prioritizing the use of fiscal and material resources to maximize organizational effectiveness Guiding Principles: Put people first. Be visionary. Be an ambassador for Lancaster. Be Fiscally Responsible. Be Creative. Always Improving. Be Adaptable and Resilient. Essential Physical Requirements: Ascend/Descend stairs/ladders/balance (moderate) Position self to bend or twist (frequent) To move, transport, position items up to 15 lbs. (frequent) Exposed to outdoor weather conditions (infrequent) Operate Equipment (none) Stationary or squatting position (frequent) Environmental Factors: Work under time pressure (moderate to frequent) Interruptions (frequent) Essential Cognitive Functions: Analyze (continuous) Computations (frequent) Generate Written Work Product (moderate) Independent Problem Solving (continuous) Interruptions (frequent) Maintain Positive Public Relations (continuous) Organize (frequent) Disaster Service Worker: Pursuant to California Government Code Section 3100-3109, all public employees are declared disaster service workers subject to disaster service activities as may be assigned to them in the event of fire, flood, earthquake, or other natural or man-made disaster Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time; The City of Lancaster will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Lancaster is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting ******************************** . The City of Lancaster is an Equal Opportunity Employer.

Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team. Salary Details: $68,640 / yr - $80,000 / yr Responsibilities: Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays. Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly. Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential. Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments. Lead inventory management efforts, control and storage of decor and display elements. Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions. Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others. Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines. Qualifications: Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred. At least 6-8 years of related work experience preferred. At least 3-5 years of prior supervisory/management experience required. Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs. Must be able to work nights, weekends, and holidays based on business needs.

Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $26.44 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location.This position may be eligible for a discretionary bonus.