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Customer service supervisor jobs in Arkansas - 1,193 jobs

  • Customer Service Representative

    Flextek 4.1company rating

    Customer service supervisor job in Springdale, AR

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Exciting opportunity to grow professionally with a rapidly growing company! Responsibilities Communicate with customers via phone, email and chat (High Volume 50+ inbound/outbound daily) Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Misc: Starting Pay $19/per hour 100% on site
    $19 hourly 3d ago
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  • Customer Experience Lead-Northwest Arkansas

    Victoria's Secret 4.1company rating

    Customer service supervisor job in Fayetteville, AR

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $15.5-19.5 hourly 6d ago
  • Customer Experience Lead

    UGI Corporation 4.7company rating

    Customer service supervisor job in Jonesboro, AR

    Facility Address: 2870 Hwy 138 E Jonesboro, GA 30236 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Customer Experience Lead Job Summary The Customer Experience Team Lead demonstrates strong peer leadership skills and exceptional customer care when interacting directly with potential, new and existing customers, as well as AmeriGas colleagues. This CX Team Lead proactively ensures his/her team delivers a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. This position is intended to develop leadership and management skills while providing a guiding role to customer experience advocates within the Engagement Center. In addition to all foundational responsibilities (see the CXA I, II and III job descriptions), the CXA Lead will provide peers with real-time support and mentoring to ensure learning and effective performance in all elements of the service role. This role provides oversight and guidance to the team when the CX Supervisor is not available. Additional responsibilities may include call observations, and call-handling suggestions for supervisors, as well as delivering training for new hires and skill development classes. The CXA Lead demonstrates technical proficiency in all CXAI, II & III tasks and can effectively support and educate peers and new hires in training relative to these skills. Serves as a Subject Matter Expert in systems and processes. Note that all elements of the Customer Experience Advocate I, II and III positions apply to the CXA Lead. Additional elements that reflect the career progression to CXA Lead are listed below. Key Characteristics: Exceptional communication, customer care and system utilization skills; works with the highest level of quality and integrity in all aspects of the role Proactively and effectively collaborates with all CES employees and all AmeriGas business units to serve customers with achieve optimum quality and efficiency Works to identify, design, and implement improvements; encourages others to continuously learn and apply new skills Ability to identify process and performance trends and opportunities and communicate with leadership for follow up. Leads team members to achieve customer and operational performance standards; demonstrates positivity and creates a “can do” culture Demonstrates support of company and culture in conversations and actions Duties and Responsibilites Provides real-time support to Customer Experience Advocates Assists agents with questions and escalated customer requests or issues Demonstrates subject matter expertise in all products, services, and systems Explains, instructs, and mentors others to effectively deliver customer care, following AmeriGas processes, procedures, and policies Provide recommendations to supervisors about agent coaching opportunities Serves as back-up for the team Supervisor to provide oversight and support as needed Assist and provide support to Customer Experience Supervisor(s) Attend department meetings and lead team huddles when appropriate Readily accepts escalations and effectively responds to customer complaints when needed Willingly supports additional customer contact types/cases as assigned Effectively supports/leads employee training; serves as instructor/assistant as needed Knowledge, Skills and Abilities Completes the CXAIII Skills Test Assessment with 80% score or better Minimum of six months of service in a CXA III role, or equivalent functional experience from other areas of the company Works independently and collaboratively with all functions/roles across AmeriGas Proactively communicates education and improvement opportunities Understands historical processes and subsequent growth; recognizes and can articulate the business impact of process change Demonstrates ability to understand performance improvement metrics and drive performance change Excellent judgment and independent decision making within assigned authority levels. Strong leadership, competency development, and communication skills Education and Experience Required High School Diploma or Equivalent; Associate/Bachelors degree preferred Three to five years customer service experience in a contact center environment Working Conditions Work occurs inside a contact center - potential for 24/7/365-day operations in future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephony systems, visual, audio, and manual dexterity capabilities are essential to the work. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
    $89k-108k yearly est. 14d ago
  • Associate Customer Service Rep II

    Lancesoft 4.5company rating

    Customer service supervisor job in Alexander, AR

    Job Title: Sales Associate Customer Service Rep II Duration: 12+months Pay Range: $19.70/hr Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services. Solve simple customer problems and analyze customer service needs for communication to service and technical departments. Frequently reports to the Customer Service Manager. Responsibilities: May respond to e-mail inquiries. Customer service is the primary function but may include minimal selling or promotion of products or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Requires ability to navigate a computerized data entry system or other relevant applications. Handles customer service inquiries and problems via the telephone and records consistent problem areas Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires limited knowledge of the organization, products, and/or services. Education and Experience: Associates or Bachelor's Degree required. 3-5 years related experience in manufacturing setting Skills and Knowledge: Good comprehension of the English language, both written and verbal. Basic computer skills. Great intrapersonal skills Great communication skills
    $19.7 hourly 15d ago
  • Customer Service Director

    NMLP

    Customer service supervisor job in Russellville, AR

    Taber Extrusions is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years. Currently, Taber is seeking a Customer Service Director to join our Team Taber and grow with us. At Taber, our Customer Service Director is a key member of our sales operation. Managing a team of inside sales representatives to process customer RFQ's, Purchase Orders and Claims, the Customer Service Director will work closely with internal and external stakeholders as well as within the Taber Organization to deliver the extrusions our customers need. Job Summary Manages by overseeing and directing subordinate customer service staff for both Russellville, AR and Gulfport, MS locations. Responds to customers inquiries and requests, interacts daily with plant management and other personnel to accurately relay status updates and quote new business. Duties and Responsibilities Initiates RFQ's as needed Reviews all RFQ's, quotes and orders Obtains credit approval for orders scheduled to ship Verifies invoicing, investigates short pay and issues credits as needed Interacts with customers by phone, e-mail and customer visits as needed Talks with customers by phone or in person and receives orders and communicates any issues that involve their orders Fills out contract forms, determines charges for orders requested Solicits sale of new or additional orders Addresses complaints concerning billing and material, referring complaints to designated departments for investigation Investigate conditions preventing completion of orders Is lead contact in Customer Service Department Primary Sales liaison with the other Taber departments Work with VP of Sales and Marketing on pricing and customer policies Produce periodic sales reports as requested Practices and follows ISO procedures Follows safe work procedures Education and Experience Bachelor's degree in a related field of study, or High school diploma with 5-10 years of progressive sales related experience with at least 2 years managing a team of sales professionals. Knowledge, Skills, and Abilities Uses positive ‘people skills‛ to develop a respectful and responsive relationship with customers. Demonstrates ethical and professional behavior that includes trustworthiness and individual integrity Proficient in Microsoft Office (Excel, Word, and Outlook) Have a working knowledge of the Inside Sales Representative's responsibilities Utilize applicable work instructions and control plans. Demonstrate ability to complete all applicable paperwork associated with this job title. Demonstrate organizational and clerical skills. Knowledge of complete manufacturing processes. Knowledge of personnel policy. Demonstrate ability to communicate with sales staff, customers, and production managers and supervisors. Individual is familiar with applicable Quality System Procedures.
    $90k-133k yearly est. 60d+ ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service supervisor job in Bentonville, AR

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities * Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations * Analyzes and resolves work problems, or assists workers in solving work problems * Initiates or suggests plans to motivate workers to achieve work goals * Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures * May train new workers, maintains time and attendance records as well as personnel files and performance records * The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments * The Supervisor may confer with workers' representatives to resolve grievances * When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised * When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved * Required to operate Company equipment and/or drive Company vehicles Qualifications Who are we looking for? Requirements * Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team * The ability to show initiative and critical thinking skills are necessary * Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated * Minimum age of 18 * High school diploma or GED equivalent; college degree preferred * Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. * Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications * Demonstrated ability to communicate verbally and in writing * Possess the legal right to work in the United States * Must be able to read, write, fluently speak, and understand the English language * Previous supervisory experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $23k-29k yearly est. Auto-Apply 60d+ ago
  • Associate Customer Service Representative

    All Lines Technology 3.3company rating

    Customer service supervisor job in Little Rock, AR

    The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards. Key Responsibilities: Handle customer inquiries and resolve issues promptly and professionally. Analyze customer service needs and communicate effectively with service and technical departments. Solve basic customer problems while ensuring a positive customer experience. Frequently report to the Customer Service Manager. Experience Level: Level II: 3-5 years of experience in customer service or a related field.
    $26k-33k yearly est. Auto-Apply 3d ago
  • Regional Customer Service/Sales Manager

    Alpaca Audiology

    Customer service supervisor job in Batesville, AR

    Alpaca Audiology LLC, on behalf of Taylor Hearing Centers is looking for a dedicated, supportive Regional Customer Service/Sales Manager who will ensure that sales and customer service objectives for a specific region within the company are met. The Regional Customer Service/Sales Manager will fully educate themselves on the specific region: location, insurances, exceptions, company/process changes, in addition to coaching, training, and motivating advocates. They will continue to support advocates after training by monitoring their progress, ensuring that they understand and meet expectations, answer their questions, and provide them with ongoing feedback and inspiration. Individual should be sales/goals driven. Individual should also be analytical, supportive, and prepared to act as a resource to advocates. Responsibilities: Train/prepare regional advocates to communicate effectively with customers and keep them on their patient journey and increase revenue within the region Troubleshoot issues with advocates and customers (when necessary). Oversee and set sales targets for outbound and inbound calls. Ensure that advocates understand and comply with all customer service/sales objectives, performance standards, and policies. Set clear team goals and KPIs. Measure performance with KPIs such as conversion, quality, call waiting, productivity, etc. Answer advocate questions regarding best practices or difficult calls. Identify operational issues and suggesting possible improvements. Monitor and evaluate advocate performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Prepare reports and analyze data to assist executive management as they determine call center goals. Work with other managers to support advocates and maximize customer satisfaction. Requirements: Associates degree or higher. Call center, customer service, sales, and supervisory experience. Proficiency with technology, especially computers, software applications, and phone systems. Must be proficient in Excel. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours. Additional Preferred Skills: Ability to work independently with accountability and ownership. Planning, organizing and multi-tasking skills along with disciplined time management. Attention to detail and follow through. Focus through ambiguity. Persuasive approach to influence outcome. ***Applicants must have a flexible work schedule
    $22k-39k yearly est. 60d+ ago
  • Licensed Insurance Customer Service

    Andre Pendleton-State Farm Agency 4.3company rating

    Customer service supervisor job in Little Rock, AR

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Property & Casualty license (required) Life and Health license (required) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $21k-27k yearly est. 3d ago
  • Customer Engagement Manager

    Dodge Construction Network

    Customer service supervisor job in Little Rock, AR

    Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23
    $50k-60k yearly 10d ago
  • Provider Services Account Specialist- Searcy

    Unified Health Services

    Customer service supervisor job in Searcy, AR

    Full-time Description Job Grade: 4 Purpose of Job: Ensure effective and proactive communication with assigned clients. Thoroughly and analytically review client reports to improve each client's cash collections while identifying internal process gaps. Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers Work to make UHS more customer focused and to strengthen client relationships. To generate and distribute routine and ad hoc reports to internal and external customers. To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions. To report results and findings to the business, colleagues, and clients. Main Duties: Using root cause identification, analyze and prepare client reports for client meetings. Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions. Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients. Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights. Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data. Recommend actions by analyzing and interpreting data and making comparative analyses. Work cooperatively with all other UHS departments to present timely, detailed information. Facilitate effective and proactive communication with assigned clients. Complete special projects as assigned within designated timeframes. Extract and compile data from a database or other secondary data sources. Interpret data, analyze results using statistical methods and techniques. Identify, analyze, and interpret trends or patterns in complex data sets. Present data and conclusions in a clear and concise manner. Work with management to prioritize business and information needs. Performing quality checks on data used in analysis and reports and review all work to ensure accuracy. Requirements Qualifications: High School diploma required, Bachelor's degree preferred. Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with project management and delegation of responsibilities. Technical expertise regarding data models and data mining. Knowledge, Skills and Abilities: High School diploma required, Bachelor's degree strongly preferred. Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customer service. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success. Detail oriented, with strong analytical, organizational and problem-solving skills. Customer focused with experience handling difficult or challenging customer calls in a professional manner. A strong desire to learn new tasks and take on additional responsibilities, while managing current workload. Understanding of basic business principles and processes. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Technical expertise regarding data models and data mining. Strong knowledge of and experience with reporting packages and database querying. Strong verbal and written communication skills. Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned. Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.
    $26k-37k yearly est. 19d ago
  • Customer Service Manager - In Office

    Everett and Associates

    Customer service supervisor job in New Edinburg, AR

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 8d ago
  • Administraive Office manager/ Date Entry/Customer Service

    Omron Healthcare

    Customer service supervisor job in Jonesboro, AR

    Our company is looking for strong adminstrative skills sought by high profile development and management company. This is a critical position that is expected to display and maintain the utmost in professionalism at all times. Responsible for all lobby functions including answering & directing calls, taking/forwarding messages, receiving guests & notifying internal employees of their arrival & keeping lobby clean, organized & well maintained. The ideal candidate must be polished with skilled customer service abilities and feel comfortable in a corporate environment with a formal business professional dress code.
    $27k-36k yearly est. 60d+ ago
  • Client Service Supervisor

    Help at Home

    Customer service supervisor job in Little Rock, AR

    As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a fully remote **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
    $20-22 hourly 11d ago
  • Financial Services Supervisor

    Priorityoneinc

    Customer service supervisor job in Harrison, AR

    Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Job Summary: The Accounts Receivable Supervisor is responsible for overseeing the accounts receivable department, ensuring timely and accurate processing of invoices, managing collections, and maintaining customer accounts. This role involves leading a team, implementing best practices, and coordinating with other departments to support financial operations and improve cash flow. Key Responsibilities Supervision and Leadership: Manage and mentor a team of accounts receivable staff, providing training, support, and performance evaluations. Assign and review work to ensure accuracy and compliance with company policies and procedures. Foster a collaborative and productive team environment. Other duties assigned. Invoice and Payment Processing: Oversee the preparation and issuance of invoices to customers. Ensure timely and accurate recording of payments and adjustments. Monitor accounts receivable aging reports and follow up on overdue accounts. Collections Management: Develop and implement effective collection strategies to reduce days sales outstanding (DSO). Negotiate payment terms and resolve disputes with customers. Coordinate with the collections team to address delinquent accounts. Financial Reporting and Analysis: Prepare and present regular reports on accounts receivable metrics, including aging reports, cash flow projections, and collection activities. Analyze trends and variances in accounts receivable to identify areas for improvement. Process Improvement: Review and enhance accounts receivable processes to increase efficiency and accuracy. Implement and maintain best practices for credit management and collections. Customer Service: Serve as a point of contact for customer inquiries regarding invoices, payments, and account status. Address and resolve customer issues or concerns in a timely and professional manner. Compliance and Audit: Ensure compliance with company policies, accounting principles, and relevant regulations. Support internal and external audits by providing necessary documentation and explanations. Qualifications: Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Proven experience (typically 3-5 years) in accounts receivable or a related financial role, with at least 1-2 years in a supervisory position. Strong understanding of accounting principles, financial reporting, and collections practices. Proficient in accounting software (e.g., QuickBooks, SAP, Oracle) and Microsoft Office Suite, particularly Excel. Excellent leadership, communication, and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple priorities and meet deadlines. Preferred Skills: Experience with ERP systems and advanced accounting software. Knowledge of relevant regulations and compliance standards. Certification (e.g., Certified Public Accountant or Certified Management Accountant) is a plus. Working Conditions: This position is typically office-based, with standard working hours. Occasional overtime may be required to meet deadlines or during peak periods. Compensation $60,000-$70,000 Base Salary Medical Insurance with premiums paid at 100% for employees AND dependents Dental Insurance 100% paid for Employee Vision Insurance HSA with Employer Contributions Life Insurance Short Term Disability Long Term Disability 401(k) Plan Profit Sharing: Typical annual contribution of 15% of total eligible compensation Paid Holidays AND PTO Cancer, Critical Illness, and Accident Policies available Physical Requirements: Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email ***********************. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    $60k-70k yearly Auto-Apply 21d ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Customer service supervisor job in Little Rock, AR

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Service Supervisor - Rosie

    Education Realty Trust Inc.

    Customer service supervisor job in Hoxie, AR

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. #LI-YM1 BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
    $27k-44k yearly est. Auto-Apply 5d ago
  • Front Line Leader Supervisor

    GE Aerospace 4.8company rating

    Customer service supervisor job in Amity, AR

    SummaryPerform the daily operations of plants to ensure reliability and consistency on the production line. Includes Service Shops. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.Job Description Roles and Responsibilities: Oversight and management of front-line manufacturing employees. Typically managing hourly employee populations. Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy. In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members Required Qualifications: Bachelor's degree from an accredited university / college and a minimum of 3 years of experience in Manufacturing & some Production Supervision OR a high school diploma / GED with a minimum 7 years of experience in Manufacturing & some Production Supervision Desired Characteristics: Ability to document, plan, market, and execute programs Established project management skills This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No
    $39k-53k yearly est. Auto-Apply 21d ago
  • Service Supervisor

    Rentokil Initial

    Customer service supervisor job in Fort Smith, AR

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Position Overview Responsible for in-field training, coaching, supervision and monitoring of delivery of quality service to all customers by the company's service professionals. Job Responsibilities * Directs, monitors and motivates service professionals to provide quality service to all customers. * Provides continuous, up-to-date in-field training and coaching to service professionals. * Conducts random quality audits of accounts in compliance with branch goals. * Takes responsibility of servicing pest routes when necessary. * Spends approximately 10% of time in the office and 90% in the field * Performs pest control, termite control or homes services production work approximately 40% of time spent in the field * Inspects pest management work performed by service professionals and coaches to ensure compliance with company standards approximately 50% of time spent in the field Job Requirements * High school diploma or general education degree (GED) * 2-year degree is preferred but not required * 1-2 years of industry experience required * 3+ years of industry experience preferred * Must possess a valid driver's license in state of residence * Ability to read and interpret documents such as safety rules, operating and procedural manuals * Basic communication skills required, advanced verbal communications skills preferred * Ability to write routine reports * Effective coaching, teaching, mentoring skills * Knowledge of service protocols/application requirements for commercial pest and rodent management * Operates a commercial, company assigned vehicle in accordance with state laws and company safety standards at all times Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: * Move up to 15 pounds regularly and 15-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally. * Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion. * Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion. * Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet. * Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force. * Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles. * Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips. * Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. * Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces. Incumbent is required to have: * Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned (i.e., general labor), or make general observations of facilities or structures . * Visual acuity to operate motor vehicles. * Incumbent will be subject to: * Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions. * Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat. * Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation. * Exposure to animals and insects. * Wearing respiration equipment or personal protective equipment (PPE). * Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
    $27k-43k yearly est. 14d ago
  • Service Supervisor

    Rock Region Metro

    Customer service supervisor job in North Little Rock, AR

    Service Supervisor North Little Rock, AR Starting Pay $19.00 per hour Schedule: This position requires working non-traditional and/or odd hours, split-shifts on various days of the week/weekends including holidays. The schedule rotates on the first Monday of each month. Weekly travel between Conway and Little Rock/NLR required. Must possess or have the ability to obtain a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles Rock Region METRO (METRO) is Arkansas' largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits. BENEFITS Company Advancement Opportunities Dental, Vision, and Employer Paid Health Insurance Employer Paid Disability & Life insurance 457 (b) Deferred Compensation Retirement Plan Paid Vacation, Paid Holidays & Paid Sick Leave In-house Training Opportunities Transit Passes for Employees & Eligible Dependents Bi-weekly Pay Overtime Eligibility Direct Deposit Credit Union Membership Minority Lead Workforce Uniforms Provided Fulfilling Work Community Service Safety/Attendance Awards Work-Life Balance Post High School Education Not Required SERVICE SUPERVISOR JOB DESCRIPTION: The Service Supervisor supervises day-to-day field operations of the transit bus operators, ensure buses are on schedule and run safely. Provides support and assistance to operators in the performance of their daily duties to maintain an efficient and reliable transit system. Monitors, investigates, and analyzes situations which impact or may impact bus, paratransit, or streetcar service. He or she communicates information and/or recommendations to appropriate management personnel. Interacts with management, dispatchers, operators, other employees, passengers, and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service. ESSENTIAL FUNCTIONS: Monitors all phases of revenue service operations, monitors schedule adherence, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations. Reports all delays to Dispatch. Holds over units to allow more even spacing or headway. Supervises, instructs, and conducts routine checks of transit operators relative to schedule and route adherence, proper signage, traffic regulations, safety, operating rules and policy compliance, uniform regulation, general appearance, physical condition, customer service, proper fare collection, general demeanor; documents daily activity as required. Assists, corrects, and/or reports any observed violations; reestablishes schedules in the event of vehicle breakdowns or service delays; responds to and resolves passenger incidents; creates and distributes detours due to accidents or road closures. Monitors radio transmissions and maintains constant contact with transit vehicle operators and dispatchers, to ensure, monitor, and control revenue service operations, and to responds to emergencies and special needs. Assists with accidents/incidents, including handling the collection of photographic evidence, measurements, interviewing of witnesses, provides information for alternative service, any needed on-site assistance and support for operators and emergency personnel; completes initial investigations, and reports for minor/major accidents, collisions, incidents, and injuries throughout the Rock Region Metro transit system. Work in inclement weather and emergency conditions. Drives revenue vehicles and other equipment when necessary. Coordinates with Legal and Human Resources staff, other managers and supervisors regarding incidents, accidents, policies and procedures. JOB DEMANDS: This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit & company vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Work under severe weather and emergency conditions. Employees are subject to being called to work in the event of an emergency situation and are expected to perform emergency service duties, as assigned. (Drive a bus, monitor roads under the Inclement Weather Program) KNOWLEDGE & ABILITIES: A. Knowledge of: Traffic laws, ordinances, rules and driving courtesies involved in transit operations. Principles and practices of good customer service. Safe driving practices. Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications) Well versed in Microsoft Office software (Word, Excel and Outlook.) B. Ability to: Learn METRO's policies and procedures. Fluently read, write, and speak English. Read, write, and make basic mathematical calculations. Work varied hours to cover scheduled operations. Work in inclement weather conditions, emergency conditions and stressful situations. Mitigate, and deescalate hostile situations involving the public, law enforcement personnel and employees. Exercise good judgment and problem-solving skills. Understand and follow oral and written instructions spoken or written in English. Operate vehicles safely and efficiently. Act in a confident manner to facilitate completion of a work assignment or to defend a position or idea. Learn METRO's transit routes and schedules. Maintain a friendly, courteous, and professional demeanor when interacting with the public, passengers, and fellow employees using tact, diplomacy and patience. Identify and correct conditions that affect employee and public safety. Address customers' needs while following company procedures. Find solutions for or to deal proactively with work-related problems. MINIMUM QUALIFICATIONS: A ny combination of education and experience that would likely provide the required knowledge and abilities: A. Education: Graduation from high school or equivalent. B. Prior Experience: Two (2) years of bus operating or fleet dispatching experience or closely related experience and one (1) year of experience working with the general public. One (1) year of supervisory or management experience, preferably in the transit/transportation industry. C. Special Requirements, including Licenses and/or Certifications: Must have a good driving record as defined by METRO. At the time of application, must possess a valid Class B Driver's License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles. Must be 21 years of age. Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening. Powered by JazzHR xAuHy0viVL
    $19 hourly 14d ago

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