Cardiovascular Services Manager
Customer Service Supervisor Job 21 miles from Aurora
This role involves managing and supervising nursing departments. Collaborating with nursing leaders and other facility managers and departments, the nurse manager is key in ensuring excellent patient care, achieving financial objectives, and fostering leadership development. The position is accountable for developing departmental structure, processes, and outcome standards, typically for one unit. The job duties are distributed as follows: 50% Tactical (day-to-day activities like staffing and equipment availability), 40% Operational (budget management, supply acquisition, and employee performance evaluations), and 10% Strategic (developing goals to meet the Intermountain/Regional Strategic Plan and holding employees accountable to these goals).
Scope:
Level 1 Nurse Manager:
• Manages
Posting Specifics
Shift Details: Days, Monday through Friday
Department: Cardiovascular Services
Cardiovascular Services Manager
Position Overview:
The Cardiovascular Services Manager will oversee the cardiac catheterization lab, non-invasive cardiology, and cardiac rehabilitation departments. This role involves close collaboration with the Cardiovascular Service Line Director, cardiovascular medical staff leadership, and departmental staff to achieve organizational goals related to operational budgets, process improvement, and patient experience.
Key Responsibilities:
Budget and Equipment Management: Assist in developing capital budgets, monitor equipment maintenance and reliability, and partner with the biomedical department to ensure patient safety.
Staff Development: Oversee staff development, update and create new policies, and ensure staff competency.
Program Development: Support the rollout of new programs, handling all aspects of program development.
Financial Oversight: Collaborate with Revenue Cycle team to ensure accurate charge capture
Process Improvement: Participate in NCDR, STEMI program, and ad hoc metrics as determined by the team.
Supply Chain Management: Ensure compliance with Supply Chain agreements.
Operational Duties:
Organize, supervise, and direct the delivery of quality patient care.
Coordinate department-based activities.
Supervise nursing and technical personnel, interpret department policies and procedures, and participate in problem identification and investigation.
Facilitate change and execute initiatives to achieve top percentile performance in patient safety, quality outcomes, and patient satisfaction.
Lead cooperation with the patient care team to maintain professional nursing practice standards in the clinical setting.
This position requires a dynamic leader dedicated to improving patient care and operational efficiency within the cardiovascular services department.
Minimum Qualifications
Bachelor's degree in nursing (BSN) from an accredited institution (degree will be verified).
Current Nursing License to practice as a Registered Nurse in state of practice. Valid compact licenses must be transferred to the state of practice within 60 days of the start of employment.
Basic Life Support (BLS) certification for Healthcare Providers.
Leadership/supervisory experience.
Must complete Intermountain Health's required leadership training and development courses within one year of accepting this leadership position.
2 years clinical experience.
Preferred Qualifications
Specialty Certification
Demonstrated experience in the area of oversight.
Physical Requirements:
Physical Requirements
Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)
May be expected to stand in a stationary position for an extended period of time.
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Location:
Good Samaritan Hospital
Work City:
Lafayette
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$57.75 - $89.14
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
Customer Service Coordinator
Customer Service Supervisor Job 9 miles from Aurora
Bailey's Consolidated LLC is looking for a full-time Customer Service Coordinator to join our Denver team. You must be detail oriented and have excellent communication skills. The position will be responsible forcoordinating loads within our operation department with different customers/clientele. You must also be able to manage time effectively and maintain effective performance under pressure. You must have customer service skills, and a knowledge of basic computer concepts required. Previous experience in logistics and supply chain helpful.
This is a full-time position with benefits. You will work, Monday through Friday 8 AM to 5 PM. This is not a remote position.
RESPONSIBILITIES
Act as support for our delivery teams, customer relations, and operation staff
Process delivery manifests each morning and develop relationships with clients by developing a rapport and trust through effective communication.
Process completed routes every day to ensure accuracy of information provided by the field team.
Process delivery driver payroll through our internal system.
Performs other duties as assigned.
Attention to detail
QUALIFICATIONS
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
Communication and interpersonal skills to work effectively with team, supervisor, and other company personnel
Proficiency with all common computer applications (Microsoft Word, Excel, Outlook, Adobe Reader, etc)
Constant positive and energetic attitude
Knowledge and experience of/with proper telephone etiquette
Ability to read/speak/write fluently in English
Neat, clean, and professional appearance
Highly motivated and willing to learn new skills
organized
self-starter
Work independently or alone at times
Great telephone and writing skills to respond to customer emails and paperwork
BENEFITS
Health, Dental, and Vision insurance starting the beginning of the next month following your employment start date
HSA and FSA options with health plans
Free mental health services for employees and family members
Traditional and ROTH 401(k) with a 25% company match
Federal paid holidays
12 days of Paid Time off annually for the first year
48 hours of sick pay annually
Succession planning - Leadership opportunities and upward mobility
Bailey's Consolidated LLC is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, marital or veteran status, or any other legally protected status. '
Job Types: Full-time
Pay: $18.00 -$22.00 Depending On Experience
Leader of Assurance (Audit) Services
Customer Service Supervisor Job 2 miles from Aurora
Vaco is partnering with a leading financial services firm to find a Senior Manager or Partner to oversee the Assurance Services Department for the organization. This individual will be highly technical, a problem solver and ensure quality accounting and auditing practices.
Position: Leader of Assurance Quality & Standards
Company Profile: Financial Services
Location: Downtown Denver Office w/ Hybrid-remote schedule.
Expected Compensation: $150 - $200K base salary + Bonus (flexible dependent on experience)
Primary Responsibilities:
Support the organization by leading audit quality management standards
Review and analyze accounting and professional ethics issues
Monitor, develop and update internal policies
Quality reviews of audit workpapers and financial statements.
Qualifications:
Bachelor's Degree in Accounting
CPA
8+ years of experience in public accounting/ assurance
Knowledge of professional standards AICPA, FASB, PCAOB, IFRS
Excellent supervisory, analytical and leadership ability
Why we like this opportunity:
Our client is not your typical public accounting firm. There is very little turnover with this company because they strive to provide their employees with a balance of work/life, meaningful work, flexible work arrangements, and strong working relationships.
Prime downtown office location
Unlimited PTO
Bi-Lingual Customer Service and Sales Representative
Customer Service Supervisor Job 9 miles from Aurora
Bilingual (Spanish & English) Customer Support and Sales Representative
This a hourly base plus commission role, with projected annual compensation between $50,00 and $75,000
We are seeking experienced bilingual Customer Support and Sales Representatives. You will be responsible for working with customers, taking applications from qualified leads before handing them off to Financial Services Representatives.
This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun.
You will receive full training.
Key Responsibilities
You will be making outbound and receiving inbound calls from consumers across the United States, that will benefit from being able to refinance their auto loans and lower their monthly payments. You will be trained to walk the borrowers through the application process by phone.
Making or receiving 150 calls per day
Meet monthly call and sales targets
Assist other team members when necessary
Skills and Knowledge
Must be fluent in both Spanish and English OR in Portuguese and English)
Great work ethic
Understanding of financial terminology and financial instruments
Tenacity
Ability to multi-task
Friendly personality
Computer proficiency
Must be able to type 40 wpm
Ability to quickly absorb product knowledge and sales processes
Experience:
Financial Services or Insurance experience
Outgoing customer services/sales experience
Outbound Call Center Sales experience
What we offer:
Full training in the sales process and products
Great Benefit package including:
Full-Time Base plus Commission Role
Health, Dental and Vision Insurance
Life Insurance
Paid Time Off
401(k)
True potential for advancement, we always endeavor to promote from within.
Company
Based in the Denver Tech Center, Yield Solutions Group/RefiJet is dedicated to providing exceptional finance solutions through transparency, security and education. Our vision is to deliver the most innovative experience through focus on service, technology, our corporate culture and core values. These core values drive our every decision:
Integrity
Respect
Accountability
Compliance
Collaboration
Passion
Appreciation
Compensation details: 21-21 Hourly Wage
PI7d9b00919d39-26***********8
Principal Integrated Product Team Lead
Customer Service Supervisor Job 2 miles from Aurora
Country:
United States of America Onsite
At Raytheon, you have the opportunity to try new things and make a bigger difference across a broader end-to-end solution, a richer technology and product set, an expanded range of disciplines, a growing global footprint and a more diverse team of colleagues and customers. You will be on the front lines as we trailblaze new approaches, push the boundaries of innovation and chart a course to a tomorrow you can be proud to have a hand in creating.
The Flight Avionics Team provides Electrical Systems Engineering to develop Flight Avionics solutions for products across the Raytheon portfolio. Our team develops missile Flight Avionics Hardware. Our core electrical engineering responsibilities include architecture, analysis, requirements, integration, and test. Our core electrical engineering technologies include RF/RADAR, Navigation/IMU/GPS, Digital, and Power. We partner with several Electrical Product Team departments that provide the detailed design of our electrical products as well as missile level systems teams.
The Fight Avionics Team is searching for an Electrical Subsystems Lead with experience as Integrated Product Team Lead (IPTL). The role of the Electrical Subsystems Lead is to manage a cross-functional and cross-discipline team of engineers through product development. The Electrical Subsystem Lead provides both technical guidance and supervision in meeting project commitment. They also manage suppliers and may lead efforts in proposal development.
What You Will Do:
Work environment is primarily in an office, but may include labs, field work, or a combination.
Assignments may include guiding a team through several phases of hardware systems lifecycle such as designs and analysis; architecting new electronic systems; developing and documenting subsystem requirements and test plans; peer reviews of designs as a subject matter expert; presentations to peers, management, and government customers; and root-cause failure investigations.
Missile Systems has a strong culture of mentoring; it is expected that employees will be both mentors and mentees.
Assignments may require supporting multiple programs.
Assignments may require some travel, including foreign travel.
Work within a multi-disciplined team.
Collaboration with both Functional and Program higher level management.
Collaboration with Customer and Suppliers.
Qualifications You Must Have:
Typically requires a Bachelor's in science, Technology, Engineering, or Mathematics (STEM) and a minimum of a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations.
An advanced degree in a related field may be substituted for additional years of experience as follows: Master's is equal to 2 years of experience, or a Ph.D. is equal to 4 years of experience.
Experience with electrical hardware development
Experience in sub-systems, systems engineering, requirement development and/or requirement validation
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
Missile guidance electronics subsystems typically contain antennas, analog RF circuit cards, digital circuit cards, and configurable logic so the ideal candidate will have a background in designing and troubleshooting of one or more of these components. Ideal candidates will also have experience in project leadership, systems engineering and architecture and have a desire to grow into a higher level.
Experience working with missiles or similar systems.
Experience in Earn Value Management System (EMVS) and Cost Account Management (CAM)
Knowledge of mixed signal electronics.
Ability to manage cross-functional teams.
Ability to drive suppliers in meeting commitments.
Knowledge of DOD Hardware development process (knowledge of design gates).
Practical experience in all phases of the product development lifecycle.
Experience in developing proposals.
Knowledge and/or experience with Model Based System Engineering (MBSE)
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Relocation Eligibility
Learn More & Apply Now!
Please consider the following role type definition as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
Tucson, AZ: **************************************************************
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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Click on this link to read the Policy and Terms
Customer Service Manager
Customer Service Supervisor Job 10 miles from Aurora
The Lincoln Group has partnered with a client in a confidential industry in search of a Customer Service Manager to join their team on a direct-hire basis! The Customer Service Manager will oversee customer support for their consumer IoT SaaS solutions. This position will be responsible for managing their outsourced call center, ensuring top-tier support, and driving continuous improvement in service processes. Looking for candidates who want to join an incredible team and idea-driven culture!
Type of Hire: Direct hire
Software: SharePoint, Full Ticketing System experience
Location: Centennial, CO
Compensation: Up to $100K
PRINCIPAL DUTIES:
Monitor interactions, identify improvements, and implement strategies to enhance satisfaction.
Oversee performance, ensuring adherence to SLAs and KPIs.
Maintain partnerships with third-party vendors, ensuring compliance with contracts and quality standards.
Streamline operations to enhance efficiency and reduce costs while maintaining service quality.
Ensure regulatory compliance, conduct audits, and uphold service standards.
Analyze metrics, identify trends, and provide actionable insights.
Handle escalated customer complaints and ensure timely resolutions.
Lead and manage outsourced partnerships through feedback, training, and evaluations.
Implement surveys and feedback mechanisms to guide service and product improvements.
REQUIRED SKILLS, EXPERIENCE, AND ABILITIES:
5+ years in customer service management, ideally in technology or SaaS.
Bachelor's degree in Business, Marketing, or related field.
Skilled in team development and motivation.
Effective at engaging with customers, teams, and partners.
Experience managing outsourced operations preferred.
Proven ability to enhance efficiency and operations.
Proficient in data analysis and reporting tools.
Familiarity with IoT and SaaS is a plus.
Thrives in dynamic, fast-paced settings.
Experience working with chatbots is a plus.
For
IMMEDIATE CONSIDERATION
, please apply immediately with your resume and availability to interview. They are scheduling interviews immediately and are ready to make an offer immediately.
About Lincoln Group:
We are a woman-owned executive search and professional solutions firm specializing in a tailor-made approach to service. We are experienced leaders in the industry with expertise in filling a wide variety of executive, professional, and skilled business positions on a permanent, contract, interim, or contract-to-hire basis. We serve companies looking for a holistic talent solution.
Service Advisor
Customer Service Supervisor Job 2 miles from Aurora
Do you have superior customer service skills and a great work ethic that you want to contribute to an established and continually growing office? EA Buck Financial Services in Denver, CO is looking for a strong, detail-oriented Service Advisor to assist with various industry specific tasks to help ensure the office runs efficiently. Our formula for success is to put our customers first. If you're looking for the tools, resources, and freedom to build a great future, please contact us today!
The Service Advisor is responsible for three areas of focus which include 1) managing a personal client base as a private wealth manager providing an EPIC planning experience with the use of all three areas of EPIC products which include the BFS models and approved FIA and Life products via EPIC planning which is supported by numerous software programs and planning tools while maintaining a focus on reaching annual sales goals; 2) processing new business applications for this base of clients and for up to 4 financial advisers and; 3) acting as a client coordinator for your personal client base and the financial advisers assigned to you.
Minimum Requirements:
Bachelor's degree preferred
Previous client interaction in an office environment
5+ years of Financial Industry Experience Preferred
CFP Preferred
Life & Health paired with either a Series 65 or Series 7 & 66 combination
This position requires that you possess the following skills:
Analytical
Self-Motivated
Self-Directed
Strong Interpersonal Communication Skills
Highly Organizational
Advanced Computer Skills
Responsibilities
Private Wealth Manager:
Licenses - Maintain in good standing all required licenses to act as a PWM at E.A. Buck.
Rules - Abide by all required rules/regs of the contracted carrier, RIA, and B/D and regulators.
E&O - Maintain active E&O insurance.
Fiduciary - Act as a fiduciary for all fee-based clients.
Attendance - Attend and participate in all scheduled meetings as requested by management, maintain appointment availability as agreed upon for your office/region. Attend Workshops in your market.
EPIC Planning - Learn and stay abreast of best practices pertaining to EPIC Planning.
EPIC Products - Learn and stay abreast of all products and investments that are core to the EPIC process.
Communication - Aim to return all client emails and calls and internal communication within 2 hours or by EOD.
Tools - Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an Epic client planning experience.
Tax - Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings.
Client Meetings - Thoroughly prepare for all client meetings in advance and provide and EPIC planning experience.
Documentation - Document all client communication in SF which includes detailed meeting notes, phone calls, and emails within the same day of the communication.
Goals - Set annual, quarterly, and monthly sales goals and maintain focus on reaching your goals.
Service - WOW the clients, they should feel fortunate to have you and EAB as their planner and planning firm.
Education - Read/listen to at least 4 financial, educational, motivational books annually. Attend co-adviser client meetings regularly.
New Business Processor:
Check and collect incoming requests from the in-tray and the new business tray.
Review Life, Annuity & Security new business applications and servicing requests which include supporting documentation for completeness.
Enter and update new business information into the internal tracking system.
Application preparation and new business processing for your assigned advisors.
Scan & upload documents into client files in Citrix.
Assist Advisors with application preparation and new business processing.
Submit documents in their entirety to the Broker/Dealer for review and approval.
Submit vendor documents to the vendor for review and approval.
Ensure all Broker/Dealer and vendor outstanding requirements are satisfied.
Confirm source of funds are received.
Process urgent client servicing items, ex. Withdrawal requests, rebalancing/ reallocation instructions, account closure, etc.
Salesforce tracking daily on pending new business.
All new business applications accompanied by a check must be processed within 24 hours, check must be placed in the safe.
Client Coordinator:
Participate in daily check-in meetings, HIVE meetings, and WIG meetings.
Aim to return all client calls and e-mails within 2 hours.
Enter and update client and business information into our CRM.
Prepare client review summaries (“recaps”) for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment. Recaps to be prepped based on Advisor planning level (Basic vs Full)
Check in with Advisors daily
Call unbooked clients, with a minimum target of 80% of clients tied to a booked appointment.
Call unbooked members, with a minimum target of 75% of members with their next appointment booked.
Call unbooked DISCOs, with a minimum target of 70% of DISCOs with their next appointment booked.
Assist Advisors with account servicing forms.
Record notes from every Registered Representatives and client conversation in Salesforce.
Act as back up to other administrative staff during lunch hour, vacation, sick days and transition periods.
Salary:
$70K-$80K
Monthly commission (uncapped)
Benefits:
401k with automatic 3% contribution from company
Pre-paid insurance (health, vision, dental, pharmaceutical)
Paid holidays
PTO
Hours:
Monday-Friday, 8am-5pm (in-office)
Presented by Advisor Employee Services Thank you for your interest in the Service Advisor role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Client Services Lead / Support
Customer Service Supervisor Job 2 miles from Aurora
The goal of the Client Services Lead/Support (dependent on experience) position is to coach, facilitate, manage, execute and advise on a breadth of financial and non-financial activities associated with our high net worth clients'. A successful candidate in the role will be able to quickly create a trusted relationship with the client, other advisors, family members, etc.
Duties and Responsibilities:
Client Services Lead/Support Overview
· Be an active participant of a dynamic client service team, solving complex family office problems with the strictest confidentiality
· Participate in brainstorming sessions on complex client strategies.
· Manage detailed execution of tax, estate, investment, entity, etc. strategies.
· Support Accounting Analysts in client bill payment requests, ensuring timely and accurate execution.
· Facilitate and/or assist in client meeting preparation and follow-up.
· Perform cash flow and financial planning analyses, including reviewing clients' cash, liquid, illiquid, holdings and investment allocations.
· Communicate with clients in a professional, clear and concise manner
Coordination & Project Management
· Coordinate with third parties including: brokerage firms, banks, accountants, insurance agents, attorneys, trustees, real estate agents, etc.
· Analyze, manage, execute and follow-up on cashiering requests including checks, wires, deposits, journals and ACH transfers.
· Assist with client tax planning and annual tax return preparation including gathering tax documents for clients' accountants, processing payments of income and property taxes, and overall coordination.
· Coordinate private client loans by managing promissory notes, tracking loan activity, and providing clients and accountants with status updates.
· Manage and maintain the organization of client information within financial planning systems, CRM databases, online filing cabinets, etc.
· Work with the internal team to ensure reports and personal/business financials are accurate.
· Prepare needed forms for new bank, brokerage and bill pay accounts, obtaining signatures and following-up on account setup as needed.
· Assist with establishing various entities for clients filing/ tracking necessary paperwork related to those entities (primarily LLCs and Trusts).
· Manage clients' private investments by preparing forms as needed, following-up on documentation, notifying various third parties, and coordinating with clients.
· Ensure timely insurance renewals and payments for clients.
Candidate Requirements:
· Commensurate relevant experience. Financial or adjacent industry preferred.
· Degree from a top tier university.
· High attention to detail and organizational acumen.
· Polished presence and ability to communicate clearly in person and electronically.
· Ability to manage a significant workload (we compensate at the top of the market).
· Able to balance multiple non-congruent tasks with an eye for proper prioritization.
· Curiosity and willingness to learn something new.
Salary
$60k - $90k - DOE
About Us:
We value your story, how you got here and where you are going. We work diligently to build and maintain the appropriate structures, tools and support for every client's uniquely evolving financial universe, and we have a story of our own. We founded IWP in 2005 to fill a void of services that we personally experienced as clients. Everyone wanted to manage our money - no one wanted to help with the often confusing and time-consuming realities of having wealth. With more than a decade of service to families across the country, we possess the knowledge, experience, and skills that are vital to creating and managing multiple complex family offices.
To us, “family office” is not an add-on, it's who we are!
Customer Service Lead
Customer Service Supervisor Job 2 miles from Aurora
Job Title: Customer Service Lead
Company: SimpleSUB Water
Type: Full-time, salary ($50k - $65k based on experience)
About Us
At SimpleSUB Water, we're on a mission to redefine water management through innovation, transparency, and conservation. Our journey began with the vision of creating solutions that help our customers save water, money, and time. Joining SimpleSUB means becoming part of a team dedicated to making a real impact. As a small business, we value individuals who thrive on collaboration, take ownership, and bring creative ideas to the table. If you're excited about being part of a fast-growing company where you can grow and shape your role, we'd love to meet you.
The Role
As our Customer Service Lead, you will be the cornerstone of our customer success strategy. In this role, you'll ensure every customer interaction reflects our commitment to excellence and conservation. Your work will directly impact customer satisfaction, operational efficiency, and company growth.
This is a unique opportunity to step into a pivotal position where you'll collaborate closely with our Head of Operations and take ownership of projects that improve the customer journey, optimize processes, and contribute to our mission of sustainability.
Key Responsibilities
Be the first point of contact for all customer inquiries via phone, email, and chat, ensuring timely and effective resolution.
Facilitate onboarding for new customers, providing training and guidance for seamless adoption of our solutions.
Collaborate with internal teams to troubleshoot and resolve customer issues, maintaining a customer-centric focus.
Create and maintain clear, accessible support documentation and resources.
Monitor and analyze customer feedback to identify trends, suggest improvements, and advocate for the customer in internal discussions.
Proactively refine the customer service process to enhance efficiency and satisfaction.
Maintain accurate records of interactions and metrics, ensuring data integrity in our CRM system.
Take on cross-functional projects and adapt to new challenges in a fast-paced, entrepreneurial environment.
Qualifications
High school diploma required; Associate's or Bachelor's degree preferred.
0-5 years of experience in customer service, operations, or a related field.
Strong written and verbal communication skills, with the ability to handle customer interactions with positivity and professionalism.
Proactive problem-solving skills with a focus on achieving customer satisfaction.
Highly organized with attention to detail and the ability to juggle multiple tasks effectively.
Technical proficiency with tools like G-Suite, Microsoft Office, and CRM systems; experience with customer service software is a plus.
A self-starter mindset with a passion for making processes more efficient and customers happier.
Enthusiasm for working in a startup environment, embracing growth, adaptability, and innovation.
What We Offer
Competitive Salary: $50k - $65k based on experience
Comprehensive Benefits: Health, dental, vision, 401(k)
Work-Life Balance: Flexible hybrid work environment with 3 day/week in the office and a minimum of 3 weeks off per year
Collaborative Workspace: Creative office space in Denver's RiNo district
Professional Development: Training and growth opportunities within a fast-paced, mission-driven company
Inclusive Culture: A team that values diversity, innovation, and teamwork
Why Join SimpleSUB?
At SimpleSUB Water, we don't just hire employees; we foster a team that shares our passion for creating a better future. If you're a go-getter who thrives on challenges, enjoys collaborating, and wants to grow with a company committed to sustainability, we'd love to hear from you.
How to Apply
Submit your resume and a brief cover letter explaining why you're excited about this opportunity to ***********************. Applications will be reviewed on a rolling basis.
Let's shape the future of water management-together.
Resident Relations Specialist
Customer Service Supervisor Job 2 miles from Aurora
Title: Temporary Resident Relations Specialsit
Length of assignment: on-going
Hours: M-F 9-5, Some Saturdays 10-5
Compensation: $22-$24/HR DOE
Bilingual Preffered
ESSENTIAL FUNCTIONS:
Support the Property Manager in addressing the operational needs of the property and residents.
Respond to resident complaints and maintenance requests promptly.
Schedule appointments for repairs and resident meetings.
Draft correspondence and notices.
Manage paperwork related to resident accounts and property operations.
Follow up with residents to ensure work orders are completed accurately and efficiently.
Assist with rent increases, late payments, collections, evictions, and the move-in/out process.
Maintain and organize files for residents, lease applications, deposits, and other property records.
Participate in leasing activities as needed.
Perform other tasks or assignments as directed by management.
EDUCATION/EXPERIENCE REQUIREMENTS:
High school diploma required.
Previous experience in residential property management is preferred.
COMMUNICATION SKILLS:
Strong written and verbal communication abilities.
Able to read and comprehend instructions, correspondence, and memos.
Capable of preparing simple correspondence and reports.
REASONING SKILLS:
Detail-oriented and deadline-driven.
Ability to manage multiple tasks effectively.
Work independently and proactively address opportunities within the role.
Apply common sense to carry out instructions and solve practical problems.
TECHNICAL SKILLS:
Proficient in Microsoft Office, especially Excel and Word.
Familiarity with property management software (e.g., Yardi) is a plus.
Ability to operate standard office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
HVAC Install Team Lead
Customer Service Supervisor Job 2 miles from Aurora
About Jetson
Jetson is on a mission to accelerate the transition of 100M homes across North America away from burning fossil fuels to sustainable energy use. Here at Jetson, we believe in a future that is 100% electric and 100% better.
Homes are one of the largest sources of carbon emissions, which can be dramatically reduced by converting to heat pumps, however, adoption lags due to high cost and friction in the retrofit process today. Solving one layer of the value chain won't move the needle on adoption. Mass adoption will come when it becomes a no-brainer for homeowners to transition. That is why Jetson is building the first fully vertically integrated home electrification company. Jetson will make it simple, transparent and affordable for everyone to get a heat pump.
Job Overview
We are looking for an extremely motivated and passionate HVAC installer who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. As the lead of an install crew, we are looking for individuals with deep residential install experience to help guide a lesser experienced HVAC Technician. You will be responsible for removing gas furnaces and installing heat pump systems, and collaborating with engineering teams on how the product can be improved and the install process streamlined.
Responsibilities
Remove existing HVAC equipment
Install new heat pump systems
Perform routine maintenance tasks such as cleaning and replacing filters
Test heat pump systems to ensure proper functionality
Follow blueprints, schematics, and building codes when installing or repairing systems
Collaborate with other technicians and engineering teams on the product and processes
Provide excellent customer service by addressing client concerns and answering questions
Train team members on the Jetson equipment and install procedures
Requirements
F32 - National Standard Residential Mechanical - Class C licensed in the city of Denver preferred but not required
Proven experience as an install team member and team lead
HVAC NATE and Section 608 certification preferred
BPI certification preferred
Strong knowledge of HVAC systems
Ability to read blueprints and schematics
Familiarity with building codes and regulations in the Denver area
Excellent problem-solving skills
Excellent English communications and customer service skills
If you have a passion for HVAC systems, want to help fight climate change, and want to experience what it's like working in a fast paced startup environment, please reach out!
Job Type: Full-time
Pay: $40-$50/hour
Benefits:
Dental care
Extended health care
Vision care
Work Location: Denver
Do you feel like you don't have everything that's listed above but can still do the job? If you have some of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
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Customer Service Assistant
Customer Service Supervisor Job 9 miles from Aurora
What would a typical day look like as a Customer Service Administrative Assistant at Digicomm International?
In this role you will maintain fantastic relationships with and provide phenomenal service to Digicomm's internal teams and external customers, the largest cable operators and service providers all over the world. You would ensure that we exceed their expectations throughout the purchasing process all the way through final delivery. When issues (e.g. customs, shipping, etc.) arise, you'd work to propose solutions in partnership with the Customer Service team. And you would leave the office every day knowing that your work enables our customers to seamlessly run their businesses around the world.
Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as their product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable and broadband operators across the country including Comcast and Charter as well as many international operators in Mexico, Latin America, and Asia. Digicomm is a privately held company that offers a customer-centric work environment poised for continued growth.
What we'll expect from you and what you'll be doing:
Maintain strong internal and external customer relationships, ensuring updated information is provided in a timely manner
Manage the Customer Service team email queue by converting appropriate emails to cases within our CRM, utilizing team knowledge and critical thinking to discern which team member should be tagged based upon the request, subject, and timing, and marking emails as addressed in the inbox
Accurately categorize case by customer, merging related cases as needed
Assist with CRM data management, including cleanup efforts to eliminate duplicate information and correct inaccurate account information, ensuring data accuracy and consistency
Track orders and ensure successful final delivery, including providing product ETAs, packing lists, and proof of delivery to customers upon request
Provide administrative assistance to our Customer Service leadership and team by managing ad-hoc requests and projects with strong time management, organization, and follow up skills
Assist our quote upload team in all aspects of uploading daily quotes; confirming that all quotes get to our virtual assistant for upload, reconciling daily CS quotes confirming that all quotes are accounted for, resolving questions from the quote upload team, and verifying that all quotes were uploaded to the QDB tool, researching any items that failed
Assist our front desk administrative team in receptionist duties such as using strong interpersonal skills to welcome clients and guests to our office and manage the Digicomm phone line
Utilize strong problem-solving skills and cross-functional collaboration to achieve satisfactory resolutions to issues
Respond to requests with a proactive and adaptable mindset, effectively prioritizing tasks and navigating competing demands to deliver timely and resourceful solutions
Accurately document customer and company files to maintain data integrity
Demonstrate a high sense of urgency and extreme attention to detail in all you do
Other duties as assigned
Digicomm International is committed to the full inclusion of all qualified individuals. As part of this commitment, we ensure that candidates and employees with disabilities are provided reasonable accommodations.
Requirements:
Authorization to work in the U.S.
Associates or Bachelor's degree preferred but not required
2+ years professional business-to-business work experience in administration, customer service, or a related discipline
Demonstrated ability to prioritize tasks effectively in a dynamic environment, balancing competing demands while maintaining a focus on high-quality outcomes
Exceptionally customer-focused with advanced written and verbal communication skills.
Advanced computer skills, specifically Microsoft Excel
Exposure to Microsoft Dynamics, or a similar CRM, preferred but not required
Willingness to remain flexible and adapt to change as we continue to grow as a company.
Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.
What you can expect from us:
This position offers a competitive compensation package including a base salary range of $45,000 - $55,000 per year and the opportunity to earn a quarterly bonus based on personal and team performance. The salary range will be commensurate with experience and qualifications.
Digicomm also offers a comprehensive benefits package that includes:
Employee medical coverage premiums paid in full by Digicomm
Dental and vision plans
401(k) plan with employer match that is fully vested upon enrollment
PTO- Paid time off
Company-paid Life and AD&D insurance
Company-paid Short and Long-term Disability
Flexible Spending Account (FSA)
Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)
Professional development opportunities and career pathing
Monthly happy hours and teambuilding events
Semi-annual company celebrations
Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.
ELV Client Success Specialist
Customer Service Supervisor Job 9 miles from Aurora
Are you passionate about supporting early childcare programs and making a difference in the lives of children? Early Learning Ventures (ELV) is seeking a Client Success Specialist to join our Business Services Team. In this role, you will interact with early childcare programs, directors, key staff, and other stakeholders to provide and process information in response to inquiries, concerns, and requests about ELV's shared services products and services. You will train early childcare programs on the use of ELV's web-based software system, online resource platform, and third-party financial services solution.
Key Responsibilities:
Serve Early Child Care programs, remotely and in person, by providing product and service information, troubleshooting, and resolving product and service problems.
Deliver training on products and services to Early Child Care program directors and staff in a variety of formats, including instructor-led and webinars.
Assist in developing and maintaining training content for both in-person and online trainings.
Support retention of existing Early Child Care clients and provide onboarding and implementation support for new clients.
Maintain accurate records in various reporting databases and prepare product and service reports.
Establish and maintain effective relationships with internal and external stakeholders, providing feedback and reinforcement regularly.
Follow project objectives, policies, procedures, and performance standards within the boundaries of requirements and project specifications.
Maintain thorough follow-up with customers, direct reports, team members, and the entire organization.
Assist with technology product updates and quality assurance.
Collaborate with cross-team work as needed.
Perform other duties as assigned.
Assist with occasional translations.
Utilize CRM tools to track client support and follow-ups.
Qualifications:
Fluent in both English and Spanish, with excellent written and verbal communication skills in both languages.
Detail-oriented and results-focused.
Ability to learn new software systems quickly.
Excellent time-management and prioritization skills.
Solid project and product management skills, with demonstrated experience delivering on a deadline.
Independent thinker and problem solver.
Resourceful with good follow-up skills.
Commitment to seeing tasks through to the end.
Presence of mind, analytical thinking, and logical thinking.
Ability to accept, promote, and lead change within the work environment.
Effective influence and communication skills cross-functionally.
Desire to work in a fast-paced, ever-changing environment.
Education & Experience:
Bachelor's Degree preferred.
1-3 years' experience in customer service, data entry, product training.
Proficient with Microsoft Office Products.
Familiarity with multiple operating systems and cloud-based applications.
Familiarity with CRM tools.
Ability to navigate multiple browsers, tabs, and windows.
Remote Office Requirements:
Dedicated private workspace on remote workdays.
Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps.
What Does Early Learning Ventures Have to Offer You?
Excellent benefits (medical, dental, & vision)
Company-paid life insurance
401(k) with company match
Employee assistance programs
Paid vacation days
Paid personal days
Paid holidays
Apply Today:
If you are passionate about early childhood education and want to join a dynamic team dedicated to supporting childcare programs, we would love to hear from you. Apply now and help us create long-lasting partnerships with our providers and stakeholders!
Compensation details: 43760-45000 Yearly Salary
PI6c1bae66ab05-26***********0
Customer Service Rep-Henderson CO
Customer Service Supervisor Job 13 miles from Aurora
CUSTOMER SERVICE REPRESENTATIVE
The Customer Service Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. CSR will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. CSR contributes to being a part if a positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.
Roles & Responsibilities:
Customer Service Department:
Manage incoming calls, customer walk-ins, and the dynamics of the West Direct Oil front desk.
Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
Provide immediate response to customer related inquiries.
Provide reports and other related sales support as required.
Maintain scheduling for “Recurring Orders”
Scanning of daily deliveries to “Billing” for processing
Maintain hard copy file of all completed deliveries
Responsible for ordering and maintaining office supplies.
Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
Comply with all company initiatives and policies.
Perform other related duties as may be assigned from time to time.
Requirements:
A positive attitude
Minimum 2 years' experience within a customer service environment
Associate degree or related work experience.
Computer operating skills in Excel, Word, Outlook, Epicor P21, and our corporate CRM.
Solid organizational and ability to multi-task and to do so with a calm and professional manner.
Excellent verbal and written communication skills.
Ability to establish relationships and build credibility with customers.
Compensation details: 20-23 Hourly Wage
PIbdb126dfb533-26***********6
Bridge Inspection Team Leader
Customer Service Supervisor Job 2 miles from Aurora
LSG is currently seeking a Bridge Inspection Team Leader. The ideal candidate will possess extensive experience and a comprehensive understanding of bridge and tunnel inspection and the engineering industry. They will be adept at addressing a diverse array of challenges related to bridge engineering, inspection, analysis, and load rating.
This role encompasses a blend of office and field responsibilities, including leading a team in conducting on-site bridge inspections across various locations, primarily locally but with opportunities on a national scale. The candidate will also provide technical oversight and review of inspection reports and load ratings. This position presents opportunities for growth in project management, quality control/quality assurance, technology development, and business development/marketing within the bridge inspection and engineering industry.
Key Responsibilities:
• Plan, conduct and oversee bridge inspections in compliance with NBI Standards and all relevant safety protocols
• Supervise and mentor inspection team members
• Obtain relevant access permits
• Monitoring of project budgets and schedules
• Utilize web-based software to update asset information and generate inspection reports.
• Experience with bridge engineering analysis software and standard Microsoft Office Suite products
• Ability to work independently and with a team
• Physical ability to perform field work year-round in adverse weather conditions and work around bridges, roads, rail, and tunnels
• Physical ability to carry ladders and gear, work at heights, and work in water with waders
• Excellent oral and written communication skills
• Reliable means of transportation and willingness to travel
Qualifications:
• Minimum 7+ years of bridge inspection experience
• Bachelor's Degree in Civil Engineering preferred
• Currently licensed as a PE (Professional Engineer) in Colorado or able to obtain PE or reciprocity within six months of hire OR otherwise qualified as a NBIS Team Leader for bridge inspections under the provisions of 23 CFR 650
• Demonstrated knowledge of structural design and analysis
• Additional FHWA/NHI Training - Fracture Critical, Moveable Bridge, Tunnel, or Ancillary Structures
• Strong writing and speaking skills with the ability to convey technical project aspects to a variety of stakeholders
• Excellent coordination skills working with consultants, contractors, and client staff
Benefits:
• Health, dental, and vision insurance
• 401(k) plan with company match & Profit Share
• Paid time off and holidays
• Professional development opportunities
• Discretionary Bonus Opportunities
How to Apply:
Interested candidates should send their resume and cover letter to ***************** with the subject line “Bridge Inspection Team Leader Application.”
Join Our Team:
If you are a passionate and experienced Bridge Inspection Team Leader looking to contribute to meaningful infrastructure projects, we encourage you to apply. Help us continue to foster a thriving workplace where our team can excel and grow.
Equal Opportunity Employer:
LS Gallegos & Associates Inc. is an equal opportunity employer.
Electrical Engineering Team Supervisor
Customer Service Supervisor Job 9 miles from Aurora
Job Duties & Responsibilities:
Possess and maintain broad and in-depth knowledge of principles, practices, procedures, and standards related to utility power substation and distribution systems.
Design sub-transmission systems, substations, switching stations, and complex commercial/industrial power distribution systems.
Oversee an Engineering Team for the development of specifications, calculations, design drawings, bill of materials and other related documents for power distribution or substation projects.
Serve as the Technical Engineer responsible for project deliverables including technical reviews and compliance with customer standards and industry codes and standards.
Develop design alternatives, engineering calculations, analysis, and engineering estimates for system improvement projects related to substations and distribution systems.
Support project execution through construction acting as the Owners Engineer answering project RFIs.
Provide technical input for preparation of engineering and construction cost estimates and schedules for large-scale electric distribution and substation projects.
Serve as the Interface for customers fostering relationships as a part of the project execution.
Perform site surveys for major upgrade projects to support project engineering and design; participate in pre-construction job-walks as needed with clients and construction contractors.
Maintain an understanding of power system modeling and protection philosophies and schemes.
Mentor junior engineers and provide guidance to help them grow in their professional careers.
Required:
Bachelor of Science in Electrical Engineering (BSEE) degree from an accredited university. Emphasis in power systems preferred
PE License required.
Minimum of eight (8+) years' work experience in the electric utility industry
Demonstrated leadership capabilities and ability to motivate, provide guidance and oversee daily responsibilities. Expert knowledge with medium voltage electrical substations and distribution system required.
Expert with power system analysis (utilizing ETAP or similar software), distribution system modeling, and protective device coordination required.
Experienced in drawings, specifications, reports, and other technical documentation for deliverables.
Ability to prepare and maintain construction project schedules (MS Project experience is a plus).
Demonstrated analytical, organizational, and multi-tasking skills.
Possess excellent communication skills both verbal and written as well as strong interpersonal skills.
Other Requirements:
Must be a U.S. citizen.
Valid driver's license required.
Required to obtain Military Base Security Access Clearance.
Servicing Transfers Associate
Customer Service Supervisor Job 9 miles from Aurora
***No agencies or 3rd party Recruiters please. Thank you! ***
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
Cornerstone Servicing is seeking a Servicing Transfer Associate that will be a quick learner and have strong organizational and project management skills to ensure appropriate and timely communications are provided to our customers during a servicing transfers.
The responsibilities include, but are not limited to, understanding the specifics around loans that are being transferred to Cornerstone Servicing so that pre and post-transfer communications are sent timely, accurately and are the appropriate given the type of loans transferring. Additionally, this role is responsible to effectively review inbound loan images and then map and transform the images as necessary to ensure they are successfully and timely boarded to the image repository. This will require communications with outside vendors, internal IT and Communications teams as well as external counterparties and vendors.
A successful candidate will also be able to participate in departmental projects, be detail oriented, have strong verbal and written communication skills, be able to facilitate meetings efficiently and will be able to manage multiple projects at a time.
Location: Onsite daily in Englewood, CO
Compensation: $20-22/hr
Key Responsibilities:
Using your understanding of the mortgage servicing transfer process, you will ensure compliance with regulatory requirements regarding customer notifications relevant to servicing transfers. This includes Goodbye Letters, Hello Letters/emails, and Validation of Debt letters
You will use your judgement to determine the appropriate letter templates to be sent for each transfer depending on the type of loans transferring and whether there will be any communications prepared jointly with the counterparty.
You will use strong verbal and written communication skills to collaborate with counterparties, vendors, and internal partners including setting agenda items and updating a project plan for each transfer.
Using your strong attention to detail you will test each communication for accuracy prior to approving distribution.
You will provide project reporting, and escalate when necessary roadblocks to timely and effective transfers.
You will be responsible for initiating and actively participating in ad-hoc and routine meetings.
You will create new document classifications, map counterparty documents to Cornerstone Servicing naming conventions and ensure all images are uploaded timely to the image repository. This will include image manipulation in some instances, coordination with the OCR provider and working with external parties to resolve missing document requirements.
What you'll need to be successful:
Bachelor's Degree preferred, or equivalent years of experience
Strong ability to multitask while maintaining proper attention to detail and while prioritizing a diverse workload with time-sensitive deadlines
Strong time and organizational management skills
Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise, and professional manner
Experience with Black Knight's MSP Servicing system preferred
Intermediate experience with Microsoft Excel
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
Associate Team Manager (Staffing)
Customer Service Supervisor Job 2 miles from Aurora
Overview of the duties of a Leader at Spencer Ogden:
Identify and target key strategic clients for the business to achieve the very highest level of revenue generation both individually and across the company. Accountable for service offering, delivery and service evaluation for multiple clients. Actively develop relationships with senior level candidates and clients for the sector.
With guidance of Senior Business Manager and Director, manage and develop your team (up to 5 team members); set team and individual targets; manage through and track the team's performance in relation to business goals, whilst maintaining personal targets.
Develop client and candidate relationships, acting as a trusted partner, increase market presence and overall performance.
You will develop people management capability with a team of up to 3 team members. You will set personal and team member targets, lead WIPs, utilize and effectively deploy Spencer Ogden's people development and performance management initiatives, to develop team members to high performance, whilst also maintaining personal targets.
SALES STRATEGY & BUSINESS DEVELOPMENT
Instrumental in winning key target clients for the business, leading the pitching and proposal process cross division
Highlight trends and developments within the market sector, that assist in business generation in line with the organization's objectives
Key in increasing market share for the business sector by managing a portfolio of strategically key accounts (successful in increasing, maintaining fees for the group, agreeing SLA's and timely reviews)
Cultivating and nurturing key relationships at a high level, resulting in increased revenue for the sector
Develop and implement candidate strategy, improving offering across the sector
Act as a director for target accounts within the business, driving the strategy cross company for these accounts, demonstrating cross fertilization of accounts resulting in increased revenue
Identify strengths and weaknesses of competitors, thus giving Spencer Ogden the competitive edge
Identify and develop networking opportunities across the cross company
Assisting less experienced team members in the negotiation of terms of business with target clients
Lead client visits with confidence, being proactive in selling the variety of recruitment solutions- demonstrating successes with retained business, advertising selection and complex proposals
Produce detailed business plans and agree budgets with Director
Ensuring productivity levels are such so one can over- achieve targets set on a monthly and quarterly basis
RECRUITING
Offering team guidance and support with the sourcing and matching of available candidates
Pitching candidates to clients with confidence over the phone, gaining interviews for candidates based on recommendation
Develop a pool of senior candidates (passive and active) through networking and headhunting, developing relationships with these candidates
Headhunting senior individuals (ear marked by clients) within the market with success, gaining interest in Spencer Ogden as a business for now or the future
Producing shortlists of candidates for client to interview, presenting this shortlist to the client with success
Writing persuasive ad copy for retained assignments representative of the client's brand
Dealing with response and enquiries, assessing suitability of candidates
Arranging interviews for candidates with clients, providing detailed information to both parties
Managing the offer process with confidence, handling complex offers with confidence and gravitas
Ensure a level of contact is made post placement or during contract with candidates and clients
Set personal targets with Managers on a daily, weekly and monthly basis
PEOPLE MANAGEMENT
Develop and retain a team of up to 3 team members, identifying future talent and nurturing it for succession
Accountable for developing and contributing to the success of trainee consultants, embedding Academy learning into practice
Lead team recruitment and induction process - delivering structured training as required
Implement and maintain a coaching program cross team, in alignment with Group L&D learning initiatives
Manage probation process, weekly WIPs and employee life cycle performance activities e.g. PDP's, competency assessment and career conversations
Accountable for developing and contributing to the success of trainee Delivery Consultants and Consultants within SO recognized timeframes
Support the evolution of each individual's Personal Development Plan, helping set career milestones in order to achieve personal and business goals
Develop an experienced team to create succession & seniority
Meet weekly with team members to assess performance against target, setting SMART objectives
Report to Manager on a weekly and monthly basis on team performance and forecast
Accurately report to Senior Business Manager on a weekly and monthly basis on team performance and forecast
Motivate and inspire team, understanding the motivations of each team member, using this knowledge for individual and organizational growth
Monitor and evaluate system usage in line with company procedures, assess performance using internal systems, using the data to identify trends and areas for development
Involvement in regular career and competency conversations with team members in line with company process
Responsible for internal recruitment for the team and meeting headcount budget
INTERPERSONAL SKILLS
Integrate new team members into the team, observe work practices and setting a good example with recruitment and system practices
Offer support in developing and contributing to the success of trainee consultants, embedding their Academy learning into practice
Professional communication via email, face to face and over the telephone maximizing opportunity for the business as a whole
Work closely with support services SMEs to ensure best practice and company guidelines are being met
Develop strong working relationships across sales teams, disciplines and support functions
Facilitate a productive working environment by easing internal tensions and reconciling differences
Deal with complex client or candidate issues on behalf of less experienced team members, developing team capability in the process
Chair internal meetings with credibility
Presenting to potential clients and key involvement in preparation for Company pitches
Point of reference internally for industry related questions
Assist in communicating and reinforcing team and business strategy interlay, fostering a spirit of team work through own enthusiasm
Identify and escalate issues in a timely manner, presenting viable solutions
Building collaborative relationships with candidates, clients and peers
A role model internally for best practice in relation to use of system
Articulating and contributing valuable ideas to team discussions, promoting teamwork
AD HOC
Conduct yourself in the spirit of our values and Leadership Principles at all times.
Any other duties that your manager may delegate.
Provide guidance for team members in managers' absence.
Support internal recruitment for the team.
Commitment to delivering on key business priorities.
Representing SO at industry events, creating a network and SO presence.
Senior Embryologist (Technical Supervisor)
Customer Service Supervisor Job 16 miles from Aurora
We are seeking an experienced and highly skilled Senior Embryologist with a Technical Supervisor (TS) Certification to join our team. The ideal candidate will have a strong background in embryology, laboratory management, and quality control, along with the leadership skills required to supervise and train staff. This role is critical in ensuring the success of assisted reproductive technologies (ART) and supporting the smooth operation of the embryology laboratory.
Essential Responsibilities
Perform advanced embryological procedures such as ICSI, IVF, embryo biopsy, cryopreservation, and embryo culture.
Oversee laboratory operations, ensuring compliance with regulatory standards and protocols.
Supervise and train embryology staff and other laboratory technicians, ensuring optimal performance and maintaining high-quality standards.
Lead troubleshooting and resolution of complex technical issues in the laboratory.
Maintain and calibrate laboratory equipment to ensure proper functionality.
Implement and monitor quality control programs to ensure continuous improvement and adherence to best practices.
Collaborate with clinical teams to provide excellent patient care and outcomes.
Stay up-to-date with the latest advancements in reproductive technologies and embryology techniques.
Ensure proper documentation and record-keeping in accordance with legal and ethical guidelines.
Qualifications
Bachelor's or Master's degree in Clinical Embryology, Biology, or a related field.
Technical Supervisor (TS) Certification in a clinical embryology laboratory
Minimum of 5 years of experience in an embryology lab, with at least 1 year in a supervisory or leadership role.
In-depth knowledge of ART techniques, laboratory protocols, and quality control procedures.
Strong organizational and leadership skills with a focus on team collaboration and staff development.
Excellent communication and interpersonal skills.
Attention to detail and ability to troubleshoot technical issues effectively.
Preferred Qualifications
Certification or additional training in Advanced Embryology Techniques or related fields.
Experience working with laboratory information management systems (LIMS) and other technical tools.
A strong understanding of ethical and regulatory standards in reproductive medicine.
Physical/Mental Requirements
Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; typing; viewing a computer monitor, and extensive reading.
Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
Why Join Onto Health?
Mission-Driven Work: Be part of a team committed to transforming fertility specialty healthcare.
Professional Growth: Opportunities for continued education, leadership roles, and cutting-edge care delivery.
Collaborative Environment: Work alongside innovators in gynecology, fertility, and healthcare operations.
Impact: Help build solutions that improve access to care and empower patients in their healthcare journeys.
Competitive Benefits: Compensation based on experience, performance incentives, healthcare benefits, and professional development opportunities.
Clinical Team Lead (LPC, LCSW, LMFT)
Customer Service Supervisor Job 12 miles from Aurora
Can you join AllHealth Network? Yes, you can - if you're excited by the thought of working with over 600 colleagues, and 20,000 clients, being valued for the work that you do, and embracing the mission of the organization, which is to enhance the quality of life for individuals and families in our community through compassionate, integrated behavioral health services.
Program Overview:
We are flexible on days and hours. The Psychosocial Rehabilitation Program (PSR) is an evidence-based program that supports adults experiencing significant life stressors in developing the social, emotional, and intellectual skills needed to live a meaningful life. PSR's multidisciplinary team assists people in coping with life challenges through therapy, education, independent living skills, social support, and linkage to community resources and supports.
What you'll be doing:
In addition to being a therapist, this person will
Assist with hiring and developing a successful and cohesive team, with high level of client satisfaction, productivity and overall achievement of performance metrics.
Provide clinical and administrative support to team members that includes assistance with crisis situations and other urgent matters.
Work closely and collaboratively with the management team to understand department objectives, strategies and vision in order to maximize staff efficiencies and operations.
Provide clinical supervision, coaching and mentoring to staff including case discussion and consultation and professional development opportunities. Directly manage complicated requests from clients, psychiatric providers or staff.
Maintain a caseload of clients in accordance with department policy, to gain optimal functioning and sustain improvements in health management.
Act as a resource to answer questions and assist peers and management with delegated tasks and projects.
What you need:
Experience:
At least one year supervision and management experience preferred.
May require additional specialized experience and knowledge depending on program needs and focus, i.e., case management, housing, vocational rehabilitation, recovery, working with special populations, etc.
Skills:
Must be competent in clinical assessment, diagnosis, and therapeutic interventions and have the ability to coach staff in these areas
Must be skilled in risk assessment and crisis evaluation and have the ability to coach staff in these areas.
Knowledge of community resources
Credentials:
LCSW, LMFT or LPC required
LAC preferred
Salary: $74,000 - $77,000 annually, $5k salary increase for LAC
Benefits & Perks for Employees Working 30 hours or more:
First, you would be joining on of Denver's Top Places to Work! We are honored to receive this amazing designation and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger.
Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes:
Positive, collaborative team culture
Competitive compensation structure
Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts
Retirement Savings 401k, company match up to 50% of the first 6% contributed
Excellent Paid Time Off & Paid Holidays Off
Additional Benefits
AllHealth Network is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)