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Customer service supervisor jobs in Bakersfield, CA - 178 jobs

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  • Regional Customer Service Manager

    Burrtec Waste Industries 4.2company rating

    Customer service supervisor job in Bakersfield, CA

    Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key to our success is recognizing the importance of each employee in the organization. We have the following position at our VBI Hauling division: Regional Customer Service Manager The Regional Customer Service Manager is responsible for the day-to-day management of the Billing Department and Customer Service. Will report directly to the District Manager. ESSENTIAL DUTIES: Maintain close contact with Customer Service Managers to ensure they resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible. Oversee the work of Customer Service Managers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Ensure all escalated customer service complaints are handled and resolved by Customer Service Manager in accordance with company policies and procedures. Implement departmental policies, procedures, and service standards. Evaluate departmental performance and conformance to regulations, and make appropriate recommendations. Oversee the Recruiting, interviewing, and selection of Customer Service Representatives and Billing Departments personnel. Responsible for overseeing the timely submission of annual tax roll billing for multiple cities to the corresponding County agencies. Includes reconciliation of tax roll submission and follow up changes to direct billed accounts after annual submission. Ensure compliance of billing schedules. Supervision of Billing Department personnel. Coordinate requests from other departments for the Billing department. Ensure timely communication of rate increases to our Customers, and to the Billing and Customer Service Department. Other duties as necessary or assigned. KNOWLEDGE SKILLS AND ABILITIES: Must have strong organizational skills and ability to motivate large groups. Must have good decision making, problem solving and communication skills. Must have excellent customer service skills and ability to work in a fast paced environment. Must have knowledge of basic accounting principles. TRAINING AND EXPERIENCE: Must have previous experience supervising personnel in a customer service environment PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. WORKING CONDITIONS: Work area is primarily in an office setting and may have fluorescent lighting and air conditioning. We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insuranc,e and holidays/vacation/PSL
    $50k-83k yearly est. 13h ago
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  • Service Manager (Trucking Industry)

    Affinity Truck Center-Central Valley GMC

    Customer service supervisor job in Bakersfield, CA

    Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Job Responsibilities:Forecasts goals and objectives for the departme Service Manager, Manager, Industry, Operations, Retail, Automotive, Training
    $70k-116k yearly est. 2d ago
  • Customs Specialist Brokerage

    Livingston Intl 4.7company rating

    Customer service supervisor job in Lebec, CA

    We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction. KEY DUTIES & RESPONSIBILITIES * Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support. * Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance. * Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary. * Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). * Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs). * Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations. * Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations. * Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only). * Escalate items for additional resolutions or return entries to release team members and recommend corrective actions. * Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate. * In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions. * Works directly with Customs and PGA's as necessary. * Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information. * Responsible to conduct documented internal audit. * Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team. * Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects. * Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing. * Keep abreast of new systems developments. * Perform other related duties as assigned by management. * Adhere to established policies and procedures. KNOWLEDGE & SKILLS * Excellent oral and written communication and organizational skills. * Client Service oriented -- interpersonal skills with internal/external clients and coworkers. * Ability to handle large volumes and meet tight deadlines. * Strong knowledge of company policies and procedures. * Attention to detail; organization, completeness and accuracy. * Good analytical skills with problem-solving ability. * Ability to make decisions and recommendations within authorized limitations. * Excellent time management skills. * Ability to present a professional image. * Knowledge of Word and Excel software. * Office equipment/machinery used: Personal computer and common business machines/software WORK EXPERIENCE - MINIMUM REQUIRED 3 years of related experience EDUCATION Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education CERTIFICATIONS DESCRIPTION Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement. COMPETENCIES Accountability Business Acumen and Straight Talk Agility Customer First Focus Inclusion and Collaboration Leading and Developing We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Location: QC St. Laurent Liesse Rd - CN026
    $43k-50k yearly est. 29d ago
  • Girl Engagement Specialist- Bakersfield

    Girl Scouts of Central California South 3.6company rating

    Customer service supervisor job in Bakersfield, CA

    The Girl Engagement Specialist is responsible for creation and coordination of Girl Experience activities while utilizing the Girl Experience Leadership Experience and other GSUSA developed tools/curriculum. This role will create the activity, identify the appropriate vendor/facility for the activity, schedule the activity with Girl Experience Team, and create prescribed marketing materials for activity. The Girl Engagement Specialist is responsible for delivery the Girl Scout Leadership Experience through scheduled Girl Experience activities. This person will have responsibilities within the one of the four pillars; they will be the lead on activity development within that pillar. ESSENTIAL DUTIES & RESPONSIBILITIES: Executive Support • Ability to develop innovative, creative and community-based programming for all Girl Scouts in the GSCCS council in the STEM, Life Skills, Outdoor, or Entrepreneurship fields. • Implementation of assigned Council Girl Scout events, activities and resources based on the Girl Scout Leadership Experience to meet the needs of girl and adult members. • Follows the developed marketing strategies to ensure the increased participation of Girl Scout members and non-Girl Scout members in Council-sponsored events and activities. • Works in tandem with all members of the Girl Experience team to facilitate department goals and assignments. • Follows through on all required steps within a Girl Experience activity structure to ensure that activities and events are based on girls' interests and Council objectives and evaluations are performed on all program offerings. • Provides professional, quality customer service to members, volunteers, staff, and other community contacts. • Assists with the implementation of girl and adult training throughout the Council. • Performs other duties as assigned. Requirements SKILLS AND QUALIFICATIONS: • Strong communication, organization and time management skills, as well as public speaking and program capabilities. • Ability to plan, organize and prioritize work, while managing multiple deadlines in a continually changing work environment. • Ability to use sound judgment, ability to work independently as necessary and/or work collaboratively in a team setting. • Ability to adapt well to changing circumstances, direction and strategy. • Ability to work a flexible schedule, including evenings and weekends, and a willingness to travel throughout the Council. • Ability to work with individuals of diverse backgrounds and ages. • Candidate must possess excellent written skills, computer skills including but not limited to Word, Excel, and PowerPoint. • Candidate must be able to work with teams and foster team development which in turn will create a learning organization. • Candidate must lead by example, understand his/her limitations and not be afraid to ask for guidance when needed. • Candidate must understand the role of the volunteers and understand his/her role as a servant leader. • Candidate must have excellent public speaking skills and must be willing to make presentations. • Candidate must have the ability to stay focused on task while balancing other important tasks at the same time. • Candidate must be able to maintain regular attendance. CERTIFICATES, LICENSES, REGISTRATIONS: • Valid California state driver's license. • Meet Council requirements for driver insurability. ADDITIONAL JOB REQUIREMENTS: • Clearance of background check. • Become a registered member of GSUSA and GSCCS. • Access to reliable transportation. SELECTIVE ABILITIES & PHYSICAL DEMANDS: • The incumbent must be able to perform the following qualifications in order to be offered and/or maintain employment in this position. • Physical ability to frequently stop, kneel, bend, crouch, and reach overhead. • Use of light force to lift, carry, push, pull or move objects up to 20 pounds, frequent weekends and evenings/nights. • This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time. • Willingness and ability to work flexible schedule • Frequent weekends and evenings • Must be able to speak and communicate clearly, such as in public speaking engagements. • Other demands, as determined by council. Salary Description 20.19
    $35k-49k yearly est. 60d+ ago
  • HVAC Field Service Supervisor

    ACCO Engineered Systems 4.1company rating

    Customer service supervisor job in Bakersfield, CA

    General Job Description: This position is directly responsible for supervising the service technicians in this specific geographic area. This person is also a primary contact for the customer personnel when either the route mechanic or service sales person is not available. This position is the technical backup for both the route mechanic and Service Sales Personnel on accounts in this geographic area. On repair, replacement, or installation jobs performed by Service Department personnel, this individual is responsible for completing the work on time and protecting the Company's financial interest. This position is responsible for conducting and documenting periodic safety meetings with the area field personnel and monitoring jobsite conditions to assure that safe working procedures are always employed. Supervises: Journeymen, Apprentices, and Trainees. Essential Duties & Responsibilities Recruit, interview and train new employees Review and follow up on mechanics' work orders and tool purchases Answer technical questions from field mechanics and Service Sales personnel Balance workloads in the area's routes to keep appropriate skill levels on jobs as needed Manage “on call” staffing and vacation requests to assure the Company fulfills its contractual obligations Serve as backup for on call and weekend staffing shortages Perform periodic quality control inspections at customer locations Interface and cooperate with System Operations to assure the Company's contractual obligations for project completion and warranty are fulfilled Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations. Monitor productivity for area employees by approving all non-billable labor Monitor and manage the “Weighted Average Cost” of the technicians in this area to maximize the Company's return without comprising the quality of the service provided Hold monthly safety meetings and enforce safety guidelines and procedures Conduct Site Safety Inspections (SSI's) for customer locations in your geographical area Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed Assist Dispatch in meeting the Company's response time promise to customers Maintain and safeguard the area special/large tool inventory Other special projects may arise periodically Executes QA/QC protocols and QC field installation. Responsible for implementing Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner. Mentor, train and develop future supervisors (succession planning) to meet current and future business needs. Coordinates and communicates effectively with different departments within ACCO. Adhere to and promote ACCO company policies and procedures. Instill a culture of accountability, integrity, ethics, and respect within the department Other tasks and duties as assigned by supervisor and/or upper management. Position Requirements: High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion. 10+ years of experience in HVAC-R mechanical service and repair. 3+ years of Journeyman experience with HVAC-R mechanical service and repair. Good written and oral communication skills. Strong technical and troubleshooting skills. Strong track record of successfully interacting with customers. Ability to utilize a personal computer. Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position). Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time. Valid (non-commercial) driver's license with MVR that meets ACCO's risk insurance standards. ACCO Competencies: Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision. Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity. Insight: The ability to gather and make sense of information that suggests new possibilities. Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people. Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner. Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success. Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility, and shows personal humility. Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change. Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives. Additional Competencies Areas Needed: Numeric and Verbal Reasoning Skills Persuading & Influencing Adaptability & Flexibility Commercial/Business Acumen Analyzing & Interpreting Physical Requirements: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is regularly required to sit, stand, use hands to operate equipment (i.e. tools, computer, keyboard and cell phone, talk and hear). The employee frequently is required to reach with hands and arms above shoulder height to access equipment. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in need of repair). Specific vision abilities required by this job include close vision and distance vision. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to climb up and down ladders as needed Regular and routine attendance Hours: Typical hours are Monday to Friday, between the hours of 5:00 am to 4:30 pm, overtime as needed. Travel: 0 -5% of the time to and from the primary office to regional branch offices. Wages: This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements. #ACCO #LI-MM1
    $47k-77k yearly est. Auto-Apply 60d+ ago
  • Manager, Care Team

    Independent Living Systems 4.4company rating

    Customer service supervisor job in Bakersfield, CA

    We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety. Minimum Qualifications: Bachelor's degree in Nursing, Health Administration, or a related field required. Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required. Current nursing license or relevant certification preferred. Requires knowledge of and experience working with community agencies and programs. Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process. Requires strong problem-solving and customer service skills. Must be a CA Resident, and must reside in CA while employed. Current and valid California (CA) Driver's License. Must use personal vehicle and current vehicle registration required. Proof of auto insurance required, must maintain CA minimum insurance coverage. BCLS CPR Certification required. Preferred Qualifications: Master's degree in Social Work, Nursing, Health Administration, or a related field. Experience with electronic health record (EHR) systems. Responsibilities: Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals. Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members. Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management. Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges. Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination. Manage compliance with healthcare regulations, organizational policies, and safety standards. Conduct one on ones, audits and regular team meetings to support professional growth and accountability. Develop and implement training programs to enhance team skills and knowledge. Address patient and staff concerns promptly and effectively to maintain a positive care environment.
    $40k-69k yearly est. Auto-Apply 31d ago
  • Loss Prevention Customer Service Associate II

    Tjmaxx of Ca

    Customer service supervisor job in Bakersfield, CA

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Contribute To The Growth Of Your Career Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values. Maintains a proper and professional stance in the designated area at the front of the store Act as a visual deterrent to prevent potential loss/dishonesty Review and understand the Store Emergency Response Guide Wear a complete Company approved uniform including a Body Worn Camera Greet customers appropriately, demonstrate courtesy and respect Establish and maintain a position at the front of the store or in a department Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management Adhere to all Company Policy and Procedure Document required incidents in AIIM Case Management Performs other duties as assigned Who We Are Looking For: You! Strong verbal and written communication Sound decision making skills Ability to take initiative and perform well independently Prioritizes/organizes workload and manages time effectively Able to stand for long periods of time 0-2 years retail or security experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 10650 Stockdale Hwy - Suite 200 Location: USA TJ Maxx Store 1413 Bakersfield CAThis position has a starting pay range of $16.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16.5-18.6 hourly 60d+ ago
  • Customer Service Associate

    Tjmaxx

    Customer service supervisor job in Bakersfield, CA

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures Promotes credit and loyalty programs Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards Accurately processes and prepares merchandise for the sales floor following company procedures and standards Initiates and participates in store recovery as needed throughout the day Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store Provides and accepts recognition and constructive feedback Adheres to all labor laws, policies, and procedures Supports and participates in store shrink reduction goals and programs Participates in safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking Able to respond appropriately to changes in direction or unexpected situations Capable of lifting heavy objects with or without reasonable accommodation Works effectively with peers and supervisors Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 10650 Stockdale Hwy - Suite 200 Location: USA TJ Maxx Store 1413 Bakersfield CAThis position has a starting pay range of $16.50 to $17.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16.5-17 hourly 60d+ ago
  • Service Advisor

    Freedomroads

    Customer service supervisor job in Bakersfield, CA

    Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: Determine specialized product needs and services by working directly with customers Suggest add-on sales to increase average transactions Provide price estimates for designated installations prior to scheduling appointments Keep customers apprised of work progress What You'll Need to Have for the Role: A minimum of one year of service experience is preferred Previous RV product or camping lifestyle Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license preferred May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
    $50k-75k yearly Auto-Apply 16d ago
  • Service Manager (Trucking Industry)

    Central Valley GMC 4.4company rating

    Customer service supervisor job in Bakersfield, CA

    About Us Affinity Truck Center is an established leader in new and used truck sales, parts and service, lease and rental, and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package, a unique level of concern for our employees, and a stimulating work environment. At Affinity Truck Center, you can expect to be part of a team of people who care about their work, their clients and each other. Summary: Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Job Responsibilities: Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepare, and hold quarterly performance check ins with all service department staff on a quarterly basis. Approves vacation and sick requests and drafts disciplinary write-ups for time reporting violations. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Strives for harmony and teamwork within the department and with all other departments. Develops and implements a marketing plan which promotes new and repeat business. Understands, keep abreast of and compiles with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing, and all are processes correctly. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Renews, maintains, and ensures shop software programs are kept up to date. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as a liaison with factory representatives. Ensures the proper care, storage and inventory of special tools. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Safeguards information system assets by identifying abnormalities, reporting suspicious activity and/or content, and contributing to the resolve of cyber security problems. Maintains safe work environment. Maintains a professional appearance. Holds weekly department meetings. Completes company trainings as needed. Attends manager meetings. Performs other duties as assigned. Qualifications: Two to four years related experience. Bachelor's degree Valid Driver license and ability to be insured by Affinity Work Schedule and Travel: Due to the nature of our business, and the duties of the position in particular, the actual schedule you will be required to work will vary based upon many factors, including, but not limited to, the business needs of our Company, the schedules of our customers, the season of the year, etc. You may also need to travel out of State for meetings, training, conventions, etc. You will be reimbursed for travel expenses in accordance with Affinity Truck Center's travel policy. Physical Requirements: The physical requirements for this position include the following: Environment: Frequently works inside/outdoors in varying weather conditions and temperatures Environment: Occasional exposure to excessive loud noise Environment: Frequent Exposure to dust, gas, fumes, chemicals, etc. Lifting and carrying: Frequently lift and carry items weighing up to 90 pounds Bending, twisting, stooping, reaching: Must be capable of frequent twisting and bending down to pick up items from lower shelves, and reaching up for items stored at higher levels. Vision: Must have at least 20/40 acuity in each eye with or without correction. Hearing: Ability to perceive a “forced whisper” at a distance of 5 feet or less, with or without hearing aids. Mobility: Ability to enter and exit the vehicle safely and efficiently. Mobility: Capability to climb into and out of trucks, which may involve using steps or ladders. Must maintain three points of contact when entering and exiting trucks at all times. Dexterity in operating controls such as steering wheels, pedals, and gear shifts. Standing: Must be able to remain in a stationary position for a certain percentage of the workday, such as 50% or more Walking: Regularly moving about on foot within the work area, which may involve navigating through tight spaces or uneven surfaces. Hand Dexterity: Frequent use of hands and arms for grasping, fine manipulation, pushing and pulling, reaching, typing, etc. Sitting: Frequent sitting while using a computer, operating a vehicle, operating a forklift, driving a golf cart, sitting at a desk, attending meetings, trainings, seminars, etc. Mental Requirements: The mental requirements for this position include the following: Ability to learn new tasks effectively Ability to take direction from others in a leadership and/or similar role Must have the capacity to follow and remember processes and procedures Must maintain focus on assigned tasks Ability to complete tasks independently without supervision Ability to communicate effectively with visitors, customers, and colleagues Ability to multi-task Ability to prioritize Ability to work alone Ability to work in groups Ability to assist customers in a friendly manner Ability to communicate with others in a professional and respectful manner Ability to problem solve Ability to analyze and resolve issues Ability to exercise discretion & confidentiality Ability to engage in ethical conduct and decision making Ability to adhere to all company guidelines, policies, and procedures Ability to take criticism in a constructive manner Ability to maintain focus over long periods while driving Capacity for quick decision-making in response to changing traffic conditions or emergencies Privacy Data Notice: Affinity Truck Center collects information that is shared with third parties to build profiles and personalize your experience throughout your employment. To view the categories of personal information we collect and the purposes for which the information is used, to exercise your rights under the California Consumer Privacy Act (CCPA) or, to access Affinity Truck Center Privacy Policy disclosures at any time, visit the company website @ ********************* or email the HR department @ ********************. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary Description $80,000-$90,000
    $80k-90k yearly Easy Apply 60d+ ago
  • Emergency Services Manager

    Kern County, Ca 3.7company rating

    Customer service supervisor job in Bakersfield, CA

    This is a continuous recruitment and may close at any time without notice. Examination: Appraisal (Weight 100%): Will be conducted for the purpose of evaluating the applicant's training, education, experience, interest and personal fitness for the position. Appraisal can be based on any combination of the following: Investigation, oral exam and rating of the application. Applicants must attain at least a 70% score on each phase of the examination process. Should an oral exam be necessary, the oral exam will be weighted 100%. Applicants will be notified at least five days prior to the examination. Minimum Qualifications/Employment Standards: Graduation from an accredited college or university with a Bachelor's degree and 5 (five) years of administrative, technical or operational experience in a governmental emergency services or disaster response agency, emergency services provider, or closely related emergency services program planning and executing emergency preparedness activities. Two (2) years of directly related experience may be substituted for the education requirement on a year-for-year basis up to a maximum of two (2) years. Possession of a valid Class C California Driver's License at the time of appointment is required. Applicants must submit all applicable license(s) and/or certificate(s) with their application by the final filing deadline. If you are unable to attach application materials to your application, you may e-mail a copy to *********************** Full Job Description: Emergency Services Manager Kern County employees provide opportunities that are purposeful to our community. Every employee and every action contributes to the improvement and strengthening of our county. To learn more about Kern County, click here or follow us: Growth Mindset We always encourage our employees to grow and develop. Kern County has a culture of innovation that allows employees to explore creative and more efficient ways to accomplish their work. We provide access to training and continued professional development in an effort to ensure that our employees have opportunities for career growth. Admittance to the examination will require a valid government issued photograph identification. Applicants who are unable to present proper identification must make arrangements with the Human Resources Division prior to the test date. A background check may be conducted for this classification. Following an offer of employment, you may be required to submit to post offer medical and drug screening tests at County expense. This examination will establish an eligible list from which immediate appointment(s) will be made at Kern County Fire Department. Other permanent and temporary appointments will be made as needed. Successful candidates will remain on the eligible list for a period of twelve-months, unless specified otherwise by the Civil Service Commission. For more information regarding Kern County's recruitment process, please see our FAQ page. Kern County is an ADA compliant and an equal opportunity employer and encourages all qualified individuals from diverse backgrounds to apply.
    $62k-79k yearly est. Easy Apply 36d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service supervisor job in Bakersfield, CA

    Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR ZbVfGlb11X
    $36k-58k yearly est. 14d ago
  • Quick Lane Service Advisor

    Jim Burke Ford-Sterling 3.1company rating

    Customer service supervisor job in Bakersfield, CA

    The Quicklane Service Advisors are one of the most critical members of our team. They help to grow our business and our presence in the community. This is done by being knowledgeable about our products and services, having the experience to deliver excellent customer satisfaction, and being dependable in a manner which supports our team and our customers. They need to have excellent communication and interpersonal skills. They need to be able to have difficult conversations while showing empathy and concern for the customer and there needs. The ideal candidate has some post-secondary automotive training or experience, at least two years of dealer-level or large facility experience, a clean driving record, and a good technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. Responsibilities * Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems * Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations * Ensures that required documentation is complete and is in compliance with regulations and standards * Sells needed commodities: brakes, batteries & tires * Complies with and enforces all safety policies and procedures * Attends all staff meetings, trainings, and educational classes as required * Helps educate/train new staff members * Performs other duties as assigned Qualifications * Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress * Broad scope of automotive mechanical/electrical knowledge * One year of advisor experience * Highly professional and dependable * Two years of dealer-level or large facility experience preferred * Post-secondary automotive training or equivalent work experience * High school diploma or GED required * Neat, clean, and professional appearance * Unrestricted driver's license and clean driving record * Strong computer and internet skills * Able to drive both automatic and standard-transmission vehicles * Bilingual a plus!
    $32k-42k yearly est. 1d ago
  • Service Leader

    Chipotle Mexican Grill 4.4company rating

    Customer service supervisor job in Porterville, CA

    **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. **THE OPPORTUNITY** The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. **WHAT YOU'LL DO** + In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: + Making sure great tasting, high quality food is served + Helping to resolve food quality issues + Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed + Helping to resolve customer incidents and working to ensure positive customer experiences + Helping to monitor crew breaks, shift changes, shift meetings, and line schedules + Developing and cross training all front of house Crew + Assisting with Crew performance reviews + Developing future Service Leaders + Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork + Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary + Ensuring the proper quantity of supplies are available as needed **WHAT YOU'LL BRING TO THE TABLE** + Be able to understand and articulate Chipotle's Food With Integrity philosophy + Have knowledge and experience of cash handling policies and procedures + Have knowledge of Food Safety and health department matters + Have familiarity with office paperwork + Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location + Have a high school diploma + Have restaurant experience **WHAT'S IN IT FOR YOU** + Tuition assistance (100% coverage for select degrees or up to $5,250/year) + Free food (yes, really FREE) + Medical, dental, and vision insurance + Digital Tips + Paid time off + Holiday closures + Competitive compensation + Opportunities for advancement (80% of managers started as Crew) **PAY TRANSPARENCY** Below is the base pay range for this position, which is also eligible for digital tips. Actual base pay may vary depending on skill level, experience and/or education. In addition to base pay, Chipotle offers a competitive benefits package. Visit ********************************** for more details. $22.85-$25.44 **WHO WE ARE** Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** . _Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._ _Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
    $23k-38k yearly est. 29d ago
  • Temporary Contact Center Agent - 34th Street CHC

    Clinica Sierra Vista 4.0company rating

    Customer service supervisor job in Bakersfield, CA

    Job Description Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1. Why work for us? Competitive pay which matches your abilities and experience Health coverage for you and your family Generous number of vacation days per year A robust wellness plan and health club discounts Continuing education assistance to grow and further your talents 403(B) plan with company matching Intrigued? We'd love to hear from you! Please review the job details below and then click “apply.” We're looking for someone to join our team as a Contact Center Agent who: The Contact Center Agent I is responsible for facilitating the completion of the patient care coordination in multiple areas supporting Providers, Nursing, Medical Assistants, Front Desk and handling inbound calls for health centers(s). The Contact Center Manager or Supervisor will directly assign and manage this position in alignment with operations and Clinical groups. The emphasis of this role is to expedite incoming calls working towards first call resolution and related processes. Actively supports and participates in quality improvement to ensure efficiency, accuracy and facilitate patient access to care. This position provides outstanding service while meeting or exceeding departments performance standards. As a contact center agent, you will be supporting our patients as a first point of contact and resolving needs concerning their care. We will rely on you to actively listen to our patients by utilizing your customer service experience, attention to detail, and passion to help others to meet their needs and deliver a positive experience in every patient interaction. Essential Functions: Promptly answers inbound calls, greeting callers, identifying self and the agency, and helping provide quality customer service on every interaction. Probes for proper calling routing and completes call routing to ensure patient reaches intended destination. Serves as an operator for Clinica Sierra Vista inbound and outgoing calls and ensures the patient is transferred or referred to the correct department. Schedules/reschedules appointments. Answers phone in appropriate manner. Probes for all required patient/customer information, including demographic and appointment needs. Pre-screens for ability to meet financial obligations of visit cheeks for eligibility to appropriate special funded programs. Pre-registers patients to include entry of all demographic information. Communicates financial requirements to patient such as co-pay so ensure that patient is prepared. Verify insurance eligibility as allowed. Follows-up with patients, to include upcoming appointments, re-scheduled appointments, and resolution of patient's inquiry. Participates in Quality Improvement activities and training programs as required and/or appropriate. Maintains confidentiality of all patient information received verbally, electronically or in writing. Must be willing and able to change work shifts to meet patient and departmental needs. Ensures specialty reports are tasked as appropriate for review. Contacts/expedites connection with language line as directed. Identifies patient needs to ensure the patient is provided complete and accurate information regarding their care Processes required transactions via mainframe or web-based applications. Maintains a thorough knowledge of the company and patient programs, policies, and technology. Performs other work-related duties as required. You'll be successful with the following qualifications: High school diploma or completion of General Equivalency Degree (GED) Must be computer proficient and able to appropriately utilize an HER/EPM system Able to type a minimum of 25 WPM and 10-Key Excellent customer service skills Good communication skills: ability to speak clearly, concisely and respectfully over the telephone. CA driver's license and clean driving record. Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval. Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!
    $31k-35k yearly est. 10d ago
  • Lead Supervisor I

    Tapestry, Inc. 4.7company rating

    Customer service supervisor job in Arvin, CA

    Lead Supervisor The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Base Pay Range Minimum $20.00 Base Pay Range Maximum $24.00 Sample of tasks required of role: SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops team to deliver Coach's Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) Sensitive to customer and team needs and tailors approach by reading cues Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and individual product knowledge skills and remains aware of current collections Understands the positive sales impact staffing has on the business and recruits accordingly Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS: Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively Demonstrates strong business acumen Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service of Coach standards Competencies required: Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Additional Requirements: Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Lead Supervisor Job Description The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Base Pay Range Minimum $20.00 Base Pay Range Maximum $24.00 Sample of tasks required of role: SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops team to deliver Coach's Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) Sensitive to customer and team needs and tailors approach by reading cues Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and individual product knowledge skills and remains aware of current collections Understands the positive sales impact staffing has on the business and recruits accordingly Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS: Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively Demonstrates strong business acumen Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service of Coach standards Competencies required: Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Additional Requirements: Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Req ID: 120956
    $20-24 hourly 44d ago
  • Team Lead

    In-Shape Fitness 3.2company rating

    Customer service supervisor job in Bakersfield, CA

    Full-time Description The Team Lead is a part of our club's leadership team and is responsible for creating a clean, safe, and enjoyable environment for both members and team members. This position focuses on driving the club's success and profitability through spearheading sales efforts, providing effective leadership, delivering exceptional member service, and managing and controlling expenses. A key responsibility of the Team Lead role is overseeing the guest experience and serving as the first point of contact for new member prospects. This role will have impact on the entire member lifecycle from the new member onboarding experience to ongoing retention efforts. By fostering a positive and supportive atmosphere, this role contributes to overall member satisfaction and success of the club. DUTIES AND RESPONSIBILITIES: Sales and Revenue Generation Consistently meet and exceed sales targets by implementing effective sales strategies, including delivering an exceptional member prospect tour experience and following up on lead opportunities. Identify and capitalize on upselling opportunities to drive ancillary revenue, including multi-club access, membership add-ons and personal training where available. Conduct regular sales training sessions with team members to enhance team performance and conversion rates. Collaborate with the General Manager to set and achieve sales goals. Member Experience and Retention Create a sales-oriented culture that prioritizes member experience and retention. Maintain high cleanliness and safety standards to enhance the overall member experience. Support membership events and promote programming to drive engagement and retention. Lead club operations to ensure member expectations are met. Leadership and Team Development Coach and mentor team members to improve their sales skills and performance Serve as an ambassador for the team and communicate feedback from the team to General Manager. Support General Manager with scheduling and addressing coverage needs due to absences. Understand club operations and give direction to team when necessary, in the absence of the General Manager and/or Assistant General Manager. Assist the General Manager to achieve club financial and operational performance. Assist in identifying positive trends and areas of opportunity. Operational Duties Ensure efficient club operations that support sales objectives and member satisfaction. Support marketing initiatives, promotional offers and programs to drive sales and retention. Leverage social media accounts at the club level to generate member engagement and new member prospects. Partner with the General Manager to maintain appropriate club supplies inventory and stock levels. Expected to cover shifts in other operating roles of the club including Welcome Desk, Custodial or Kid Zone as needed or assigned. Perform additional duties and responsibilities as assigned. Revised 04.2025 Requirements REQUIREMENTS AND QUALIFICATIONS: High School Diploma or GED required, college degree in business, retail or hospitality desired Passion for helping others achieve their goals Prior supervisory experience in a service industry preferred Desired knowledge, experience, and understanding of fitness including equipment, personal training, and group fitness Thrive in a fast-paced environment Risk Management oriented Flexible/positive attitude in meeting and exceeding members expectations Excellent communication skills, work well under pressure and time constraints and displays positive behavior in all member contacts Excellent task completion and follow-through skills and ability to maintain focus in a sometimes hectic and evolving environment Attend and participate in required meetings and trainings as needed Ability to travel occasionally for company meetings and based on business needs Willing and able to work a flexible shift: evenings, weekends, and holidays Bilingual skills a plus CPR/AED certification required within first 30 days of hire TEAM PERKS: Free health club membership Casual work environment Discount on in club retail items and any current vendor partner offerings (NASM, etc) Opportunity for growth; professional development 401(K) savings plan Medical, dental, vision, and additional benefit plans available WORK ENVIRONMENT/PHYSICAL DEMANDS: While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds. PRIVACY STATEMENT: In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at: ************************************** ********************************************************************************* Salary Description $17.90 - $18.90/Hr; + bonus potential
    $17.9-18.9 hourly 4d ago
  • Call Center Customer Service Manager

    Burrtec 4.2company rating

    Customer service supervisor job in Bakersfield, CA

    Job Description Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have a Customer Service Manager position opening at our VBI Hauling Division: Create an environment that encourages and motivates employees to exceed customer expectations by providing consistent direction and assistance to Customer Service Representatives. Develop and nurture strong long-term relationships with clients and serve as the primary escalation point for complex inquiries, complaints, and service issues, ensuring timely resolution. SALARY RANGE: $75,000 - $105,000/year ESSENTIAL DUTIES: Maintain close contact with employees to ensure Customer Service Representatives meet customer retention goals, resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible Supervise the work of Customer Service Representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems Provide Customer Service Representatives with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes Implement departmental policies, procedures, and service standards in conjunction with management Ensure all daily, weekly, monthly, quarterly & yearly reports are done in a timely manner Discuss job performance problems with Customer Service Representatives in order to identify causes and issues, and to work on resolving problems Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action Review records and reports pertaining to activities such as production, payroll, and attendance in order to verify details, monitor work activities, and evaluate performance Recruit, interview, and recommend Customer Service Representative candidates Evaluate and ensure staff is properly trained in all aspects of their job requirements Responsible for managing daily deposits by generating accurate reports and promptly depositing funds at the bank to ensure financial accuracy and compliance Maintain accuracy and timeliness in customer billing processes, ensuring that bills reflect services accurately rendered and are issued promptly to maintain positive customer relations and financial integrity Responsible for generating and processing refunds on a monthly basis, ensuring adherence to company policies and procedures while maintaining customer satisfaction and financial accountability Act as the primary point of contact between local municipalities to ensure service changes are implemented on time and correctly Responsible for answering action item related emails in prompt manner Coach and develop employees by continuously communicating with team members and providing guidance for improvement and recognition of efforts Other duties as necessary or assigned QUALIFICATIONS: Minimum of three years' experience supervising personnel in a customer service environment is required Intermediate knowledge of Accounting Principles Proficient typing skills Strong PC skills with proficiency in Excel and Word and ability to learn and utilize internal Customer Service Software COMPETENCIES: Demonstrate leadership, problem solving and organizational skills and ability to maintain and promote a team oriented work environment Strong organizational skills and ability to motivate large groups Ability to multi-task and work well under pressure Ability to balance team and individual responsibilities and helps build a positive team spirit Proactively identify and resolve problems in a timely manner Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner Ability to work in and/or back-up all incoming call queues Excellent verbal, written and analytical skills Good decision making, problem solving and communication skills Excellent customer service skills and ability to work in a fast paced environment PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain Hearing sufficient to understand conversations, both in person and on the telephone Must have ability to operate computer, 10-Key calculator, and FAX machine Work area is primarily in an office setting and may have fluorescent lighting and air conditioning Will work in an office environment and have daily contact with the public We offer competitive wages and an excellent benefits package, including 401 (k) and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
    $75k-105k yearly 4d ago
  • Customer Service Associate

    Tjmaxx of Ca

    Customer service supervisor job in Bakersfield, CA

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures Promotes credit and loyalty programs Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards Accurately processes and prepares merchandise for the sales floor following company procedures and standards Initiates and participates in store recovery as needed throughout the day Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store Provides and accepts recognition and constructive feedback Adheres to all labor laws, policies, and procedures Supports and participates in store shrink reduction goals and programs Participates in safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking Able to respond appropriately to changes in direction or unexpected situations Capable of lifting heavy objects with or without reasonable accommodation Works effectively with peers and supervisors Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 10650 Stockdale Hwy - Suite 200 Location: USA TJ Maxx Store 1413 Bakersfield CAThis position has a starting pay range of $16.50 to $17.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16.5-17 hourly 60d+ ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Customer service supervisor job in Bakersfield, CA

    Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
    $36k-58k yearly est. Auto-Apply 60d+ ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Bakersfield, CA?

The average customer service supervisor in Bakersfield, CA earns between $31,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Bakersfield, CA

$43,000
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