Customer Service Supervisor
Customer service supervisor job in Bend, OR
At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine.
Why Choose VRCCO?
VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.
We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.
Requirements
Job Summary:
We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care.
The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include:
Leadership & Team Management
Supervise, mentor, and develop the customer service team (front desk, call center, client relations).
Manage scheduling, workload distribution, and performance evaluations.
Foster a culture of accountability, collaboration, and continuous improvement.
Client Experience
Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups.
Resolve escalated client concerns with professionalism and compassion.
Implement feedback systems to measure and improve client satisfaction.
Operational Excellence
Develop and enforce customer service policies, procedures, and best practices.
Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.
Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores).
Strategic Contribution
Partner with leadership to align customer service initiatives with hospital goals.
Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach.
Benefits Highlights
Medical: Multiple plan options with 70% coverage
Dental/Vision: Multiple plan options with 50% coverage
Profit sharing available for all heroes (employees)
Tenure bonuses
Savings: 401K matching program
Stipends for continuing education
Ready to Make a Difference?
If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day!
Visit *********************************** to learn more!
Customer Support Department - For Future Openings
Customer service supervisor job in Bend, OR
Agency Revolution offers a comprehensive Digital Marketing System dedicated to insurance agents and brokers. We work with independent insurance agencies to help them grow their business and stay ahead of the digital curve. We've been around for over 17 years and we have one of the strongest reputations in the industry. We're committed to transforming the lives and businesses of our clients
Agency Revolution is a perfect environment for those who like to work hard and play hard. Our company is a little
weird
because people actually like their jobs. It may have something to do with the 300 days of sunshine we get in Bend... or the 6 weeks of paid vacation... or the world-class ski resort just 25 minutes from the office. Whatever it is, you'll find a group of happy people doing amazing things for insurance agents across the world.
Our team has a reputation for innovation. Hard working people who think outside the box and function well in an open concept workspace enjoy the culture here. It should come as no surprise that the company that's been revolutionizing the insurance industry for the last 20 years is full of people who like to challenge the status quo.
If you are interested in joining the customer support team but don't see any current job openings, please apply via this job and your application will be held on file.
Additional Information
All employees are expected to perform high quality work within deadlines; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee; there may be other duties assigned at the discretion of the organization.
Agency Revolution is an Equal Opportunity Employer
Benefits of working for Agency Revolution:
· 6 paid weeks off a year
· Benefits including 401K, health, optional dental, vision and AFLAC
· No cap on commissions
· Sales training and coaching
· Mac Laptop w/extra monitor
· Our own building in desirable NW Crossing area
· Living the Bend lifestyle
Service Advisor
Customer service supervisor job in Bend, OR
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyReception/Customer Service
Customer service supervisor job in Prineville, OR
Job Description
Enjoy helping and talking to people on the phone and in-person… both clients and teammates in the office. You are comfortable working on a computer all day and are detailed oriented as well, so you are computer literate. You desire to be part of a team and want to be part of the solution and not the problem. Job Functions: o Welcome face of the Agency to people that call on the phone and walk in the front door. o Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper. o Answer multi-line phone system and distribute calls to the team accordingly. o Supporting teammates with follow-up for clients and prospects. o Promptly respond to client needs either on the phone or electronically. o Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs. o Retrieve, open and distribute mail accordingly. o Process main email inbox and deliver to appropriate team member. o Process all outgoing mail. o Input Claims into the agency management system. o Process web downloads. o Maintain cleanliness, organization and restocking coffee supplies of office lobby. o Keep on-going inventory office supplies and order new supplies as needed.
Food Services Lead
Customer service supervisor job in Bend, OR
TITLE: Food Service Lead
Food Services Manager
DEPARTMENT: Food Services
DATE LAST REVIEWED: August 2024
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Food Services Department is a high-volume service department that provides food and beverage services including patient room service and a retail Café.
POSITION OVERVIEW: The Food Service Lead is the resource for front line caregivers and a liaison to mangerial positions in Food Services. This position makes decisions to ensure all food services are being provided successfully including staffing, purchasing and daily operations. This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Provides daily oversight and support to frontline caregiver tasks throughout Food Service department. Follows up with caregivers daily to make certain that all work is completed and signed off for quality documentation.
Acts as “person in charge” (PIC) in the absence of food services manager and supervisors. Cross-trained throughout the department to assist working stations as needed. Performs special assignments when needed including food production, customer service, room service, catering, café, event management.
Communicates direction, guidance and assignments to other caregivers.
Orders, organizes, and properly stores equipment and supplies. Will be required to work freight by putting away supplies and ensuring our stockrooms are clean and organized.
Communicates with Facilities Services regarding unsafe or broken equipment.
Collaborates with the supervisor on monthly and daily staffing including daily assignment of location, work, side work and extra duties or projects for the other caregivers.
Demonstrates effective skills with communication, organization, and management of assigned work.
Works independently and with the team.
Works in a fast-paced environment with frequent interruptions.
Collaborates with the supervisor, assists with scheduling, training, and orientation of new caregivers. Provides ongoing training and mentorship to ensure caregivers maintain competencies.
Performs office procedures, records and data management, phones, reception, filing, and correspondence.
Assists with and makes decisions regarding resolves any scheduling issues as directed and/or as the need presents.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION
Required: High School diploma or GED.
Preferred: Hospitality, business, nutrition, or related education.
LICENSURE/CERTIFICATION/REGISTRATION
Required: State/county food handler card.
Preferred: ServSafe Manager Certification.
EXPERIENCE
Required: Three years of food service or nutrition experience.
Preferred: Management, leadership, Customer Service or supervisor experience.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS
Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Frequently (50%): Bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.
Occasionally (25%):, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, , using clear and audible speaking voice and ability to hear normal speech level.
Rarely (10%): Sitting, Climbing ladder/step-stool, Keyboard operation.
Never (0%): Operation of a motor vehicle, Ability to hear whispered speech level.
Exposure to Elemental Factors
Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
40
Caregiver Type:
Regular
Shift:
Variable (United States of America)
Is Exempt Position?
No
Job Family:
COORDINATOR FOOD SERVICES
Scheduled Days of the Week:
As Scheduled (may include weekends and holidays)
Shift Start & End Time:
Auto-ApplyService Supervisor
Customer service supervisor job in Madras, OR
PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - MADRAS, OR SERVICE SUPERVISOR: Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.
WHAT YOU NEED:
* Prior experience as a mechanic with knowledge of Agriculture equipment, preferably John Deere.
* Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
* Computer skills, including Microsoft Office suite.
* Leadership skills and mindset.
* Ability to maintain good customer and employee relations.
* Ability to work overtime hours during peak seasons.
Compensation: $80,000+/yr (Depending on Experience)
Why work for Pape':
* Competitive pay based on your skills, training, and experience level.
* Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
* Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
* Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
* Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
* Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
* Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
* Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Customer Service Associate
Customer service supervisor job in Redmond, OR
Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!
Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
Focus on providing a positive customer experience.
Carry out daily duties that ensure effective operation of a car wash facility in partnership with
peers and site management.
Greet customers with a warm smile, review and educate on services, and assist with payment.
Stay up to date with knowledge of how to use certain equipment for them to be able to work
efficiently in an automated facility.
Direct the Driver into the entrance to the car wash or guides them onto tracks.
Carry out periodic maintenance of equipment used in washing to keep them in proper working
order.
Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
Provide assistance to customers in any area concerning car wash process.
Carry out visual inspection of vehicles to confirm their condition before sending them into the
wash area.
Additional duties as assigned.
Essential Responsibilities:
• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements:
• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits:
All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
We do offer a 401k plan, but we do not provide employer contributions/match
We offer a generous health benefits package for full time employees
We offer a generous commission structure for employees through sales of monthly memberships
We offer Paid Time Off (PTO) for full time employees
Competition and milestone bonuses
Call Center Manager
Customer service supervisor job in Bend, OR
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Auto-ApplyToyota Express Service Advisor
Customer service supervisor job in Bend, OR
Job DescriptionDescription:
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for an Express Lube Service Advisor to join our Express Lube Team. At Toyota Bend our Service Department is a fast-paced environment serving clients throughout the community. Some of the benefits of working with Kendall are:
Competitive pay plan
Substantial bonus program
Career path development opportunities
Competitive paid time off
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans
Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Experience in service writing is not required, but dealership experience is preferred.
Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT!
Requirements:
Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
Service Supervisor
Customer service supervisor job in Madras, OR
Job DescriptionPAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - MADRAS, ORSERVICE SUPERVISOR:
Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.
WHAT YOU NEED:
Prior experience as a mechanic with knowledge of Agriculture equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.
Ability to work overtime hours during peak seasons.
Compensation: $80,000+/yr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Service Supervisor
Customer service supervisor job in Madras, OR
PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - MADRAS, OR SERVICE SUPERVISOR:
Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.
WHAT YOU NEED:
Prior experience as a mechanic with knowledge of Agriculture equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.
Ability to work overtime hours during peak seasons.
Compensation: $80,000+/yr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Line Service Manager
Customer service supervisor job in Redmond, OR
The Line Service Manager is responsible for overseeing day-to-day line service operations, basic facility upkeep, and fueling support for our training campus. This role ensures safe, efficient, and well-coordinated operations across the ramp, hangars, and support areas.
You do not need prior aviation fueling experience-training will be provided. We are looking for a hands-on leader with strong work ethics, basic mechanical aptitude, and the ability to manage a small team in a fast-moving environment.
Line Operations & Team Leadership
Lead and supervise the line service team to ensure safe and efficient daily operations.
Manage aircraft parking, towing, fueling support, and general ramp activities (training provided).
Train staff on daily tasks, safety procedures, and customer service expectations.
Maintain shift schedules and ensure adequate staffing coverage.
Promote a positive, safety-first culture among the team.
Fuel Systems & Equipment
Oversee basic maintenance of fueling equipment, hoses, and trucks (training provided).
Coordinate scheduled service, inspections, and equipment repairs with vendors.
Monitor and document basic fuel checks and routine filter replacements.
Ensure safe handling and storage of fuel following company safety standards.
Facilities Support
Oversee cleanliness and organization of hangars, ramp areas, and office spaces.
Coordinate general facility repairs including lighting, HVAC, plumbing, and minor building fixes (contractors available as needed).
Maintain inventory of supplies and equipment.
Administrative & Vendor Coordination
Support the development of procedures and checklists for line operations.
Assist with tracking budgets for supplies, fuel equipment, and facility needs (training provided).
Maintain communication between line service, flight operations, and management.
Coordinate with outside vendors for repairs, service work, and equipment inspections.
Qualifications
Leadership or supervisory experience in any industry (preferred).
Ability to work outdoors around aircraft and equipment.
Basic mechanical aptitude and willingness to learn new systems.
Strong communication and organizational skills.
Valid driver's license.
Preferred but Not Required
Experience in facilities, automotive, mechanical, warehouse, or operations roles.
Familiarity with safety processes, equipment maintenance, or hands-on work environments.
Interest in aviation or learning aviation fueling procedures.
Working Conditions
Work performed indoors and outdoors with exposure to weather and active aircraft.
Must be able to lift 50 lbs. and perform physical tasks safely.
Flexible hours or on-call support may be required based on operational needs.
Benefits Offered:
Affordable health care benefits
Company 401(k) with match
PTO (20 days in first 2 years, 25 days after 2 years, 30 days after 5 years)
Company-paid life insurance and AD&D
2-week Sabbatical after 5 years
Discounted flight training
Employee recognition program
Hillsboro Aero Academy is an Equal Opportunity Employer. This position will remain open until filled.
Auto-ApplyLine Service Manager
Customer service supervisor job in Redmond, OR
Description SKYSERVICE BUSINESS AVIATIONSkyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: *************************** YOUR FUTURE AT SKYSERVICE: Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams! LOCATION: Redmond, OR 97756SUMMARY OF RESPONSIBILITIES:
Ensure the effective implementation of all safety standards and programs as well as compliance security, safety regulations and procedures.
Participate in information gathering for occurrence report investigations & closings.
Ensure the prevention and investigation of all Lineservice occurrence reports including notifying the applicable authorities (fuel spills, security infractions, etc.).
Ensure all personnel respect and adhere to the company security policy.
Deliver a high level of service to customers in accordance with the Skyservice philosophy, ensuing quality assurance, regarding the SOP, safety and security matters of ramp and facility operations.
Manage operational activities on the ramp and adjacent Aprons including anti-icing operations, in conjunction with the Airport Authority and neighboring tenants.
Monitor the ramp personnel for adherence to SOPs to ensure proper operations of the ramp and hangars (e.g., fueling & marshalling of aircraft).
Provide assistance and liaise with Skyservice personnel to provide solutions to the problems that internal and external clients present.
Act as a liaison with Customer Service and Maintenance to coordinate the safe and efficient towing and fueling of aircraft.
Inspect the ramp, hangar and fuel farm.
Maintain the fleet stock of vehicles including the sourcing, purchasing, maintenance and licensing as well as ensuring the safety, efficiency and adequate supply of all ground service equipment and fuel.
Oversee the maintenance of log books and fueling / hangar information to support billing and for quality purposes.
Provide direction, training, supervision, performance management and support to a team of Lineservice personnel, holding employees accountable for delivering on expectations.
Foster strong working relationships amongst the Lineservice team.
Recruit and select new employees for the team as well as manage the progressive discipline process and terminate employees for non-performance as required.
Maintain an adequate inventory of aviation fuels to meet client needs.
Act as a liaison with internal and external FBO Sales and Client Services to ensure optimal client relations and service and provide quotations on aircraft not under a current contractual agreement.
Develop a full understanding of clients' needs in the interest of maintaining effective relationships.
Develop a full understanding of the Maintenance department's general operations in the interest of maintaining effective relationships.
Provide support to accounting (invoice tracking and approval).
Build effective relationships with related external agencies and vendors.
Perform other duties as assigned.
QUALIFICATIONS:
To be considered for this position an individual must have 5 - 7 years' experience in a supervisory role in Lineservice including intimate knowledge of Aviation/ FBO or Commercial ramp experience. Other qualities include but are not limited to:
Strong knowledge of software programs related to the function.
Superior customer service and interpersonal / relationship skills.
Strong supervisory skills including ability to manage, coach and develop performance.
Collaborative attitude.
Strong computer skills.
Flexible to work additional hours and be on call as required as well as ability to work under pressure.
Post-secondary education. A degree or diploma in Aviation or Business Management considered an asset.
OTHER REQUIREMENTS:
Be at least 18 years of age;
Legally entitled to work in the United States;
Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass as needed.
BENEFITS:
401(k) plan with employer match;
Health, dental and vision insurance;
Life insurance;
Paid time off.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please
contact
a member of our Human Resources team for special accommodation.
Auto-ApplyLine Service Manager
Customer service supervisor job in Redmond, OR
The Line Service Manager is responsible for overseeing day-to-day line service operations, basic facility upkeep, and fueling support for our training campus. This role ensures safe, efficient, and well-coordinated operations across the ramp, hangars, and support areas.
You do not need prior aviation fueling experience-training will be provided. We are looking for a hands-on leader with strong work ethics, basic mechanical aptitude, and the ability to manage a small team in a fast-moving environment.
Line Operations & Team Leadership
Lead and supervise the line service team to ensure safe and efficient daily operations.
Manage aircraft parking, towing, fueling support, and general ramp activities (training provided).
Train staff on daily tasks, safety procedures, and customer service expectations.
Maintain shift schedules and ensure adequate staffing coverage.
Promote a positive, safety-first culture among the team.
Fuel Systems & Equipment
Oversee basic maintenance of fueling equipment, hoses, and trucks (training provided).
Coordinate scheduled service, inspections, and equipment repairs with vendors.
Monitor and document basic fuel checks and routine filter replacements.
Ensure safe handling and storage of fuel following company safety standards.
Facilities Support
Oversee cleanliness and organization of hangars, ramp areas, and office spaces.
Coordinate general facility repairs including lighting, HVAC, plumbing, and minor building fixes (contractors available as needed).
Maintain inventory of supplies and equipment.
Administrative & Vendor Coordination
Support the development of procedures and checklists for line operations.
Assist with tracking budgets for supplies, fuel equipment, and facility needs (training provided).
Maintain communication between line service, flight operations, and management.
Coordinate with outside vendors for repairs, service work, and equipment inspections.
Qualifications
Leadership or supervisory experience in any industry (preferred).
Ability to work outdoors around aircraft and equipment.
Basic mechanical aptitude and willingness to learn new systems.
Strong communication and organizational skills.
Valid driver's license.
Preferred but Not Required
Experience in facilities, automotive, mechanical, warehouse, or operations roles.
Familiarity with safety processes, equipment maintenance, or hands-on work environments.
Interest in aviation or learning aviation fueling procedures.
Working Conditions
Work performed indoors and outdoors with exposure to weather and active aircraft.
Must be able to lift 50 lbs. and perform physical tasks safely.
Flexible hours or on-call support may be required based on operational needs.
Benefits Offered:
Affordable health care benefits
Company 401(k) with match
PTO (20 days in first 2 years, 25 days after 2 years, 30 days after 5 years)
Company-paid life insurance and AD&D
2-week Sabbatical after 5 years
Discounted flight training
Employee recognition program
Hillsboro Aero Academy is an Equal Opportunity Employer. This position will remain open until filled.
Auto-ApplyAppeals Clinical Team Lead
Customer service supervisor job in Bend, OR
Looking for a way to make an impact and help people?
Join PacificSource and help our members access quality, affordable care!
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes.
Essential Responsibilities:
Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions.
Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks.
Responsible for the orientation and training of new hires.
Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees.
Participate in hiring decisions in concert with Appeals and Grievance Director and HR.
Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate.
Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities.
Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department.
Utilize and promote use of evidence-based medical criteria.
Maintain modified caseload consistent with assigned responsibilities.
Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate.
Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers.
Provide backup to other departmental teams or management staff, as needed.
Supporting Responsibilities:
Meet department and company performance and attendance expectations.
Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information.
Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations.
Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director.
Perform other duties as assigned.
Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred.
Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed.
Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision.
Competencies
Building Trust
Building a Successful Team
Aligning Performance for Success
Building Customer Loyalty
Building Strategic Work Relationships
Continuous Improvement
Decision Making
Facilitating Change
Leveraging Diversity
Driving for Results
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
Auto-ApplyService Advisor
Customer service supervisor job in Redmond, OR
Start Your Adventure with Blue Compass RV - Now Hiring a Rockstar Service Advisor! Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that's all about freedom, exploration, and adventure? At Blue Compass RV, we don't just sell RVs we help families create unforgettable memories. And now, we're looking for a Service Advisor who's ready to take customer service to the next level.
Why You'll Love It Here:
At Blue Compass RV, we believe in growing people, not just careers. Whether you're experienced or eager to break into the RV world, we offer a fun, fast-paced environment where no two days are ever the same. We invest in YOU with top-notch training, strong leadership, and endless opportunity for advancement.
COMPENSATION: $3,000 Monthly
WHY BLUE COMPASS RV:
* Training and Development Programs
* Structured Career Path
* Medical, dental, vision, disability, FSAs, and life insurance
* Paid Time Off and paid holidays
* 401K
* Pet Insurance
* 5-day work week
* Gas Discount
* Employee Assistance Program
* Referral Program
* Legal Coverage
* Identity Theft Protection
* And so much more….
THE ROLE:
* Be the go-to guide for our service customers, delivering exceptional support with a smile
* Communicate with confidence - explaining repairs, services, and timelines in a clear, friendly way
* Coordinate with our talented technicians to keep RVs rolling and customers happy
* Juggle multiple tasks while keeping your cool (and maybe a cup of coffee)
* Keep service records accurate and up to date - because details matter!
* Be part of a team that's more like a family. We've got your back every step of the way.
WHAT WE ARE LOOKING FOR:
* People who love helping people - simple as that!
* A background in customer service, automotive, or RV is awesome, but not required
* Strong communication skills and a positive, can-do attitude
* Someone who thrives in a fast-moving, dynamic environment
* Computer skills and the ability to stay organized like a pro
TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.
Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today! Blue Compass RV - Where your career hits the open road.
Youth Recreation 3 Team Lead - School Year
Customer service supervisor job in Bend, OR
Benefit type: Part time- non benefited
Benefits available: For a full description of our benefits, please click here
Have previous experience in childcare or education support or youth camps? Lead a team of youth recreation staff. About the job:
Bend Park and Recreation District is the largest childcare provider of school-age kids in Central Oregon. In partnership with Bend-La Pine Schools, the Kids Inc. program serves families with high-quality afterschool and no school day care. The Youth Rec Team Lead provides leadership for assigned youth recreation programs while also serving in a front-line lead role, providing safe and rewarding recreation and enrichment opportunities for youth in the community.
Checkout a few of the amazing perks we have to offer!
KIDS Inc. employees receive a special benefit - their elementary school-age children can secure a spot in the program and
attend KIDS Inc. at no cost.
Family Recreation
Facility Pass
for Juniper Swim & Fitness Center, The Pavilion and the Larkspur Community Center to use immediately
COCC and OSU
scholarships
available
A day in the life:
Supervise assigned youth recreation programs and participants, staff and volunteers. Oversee the safety of participants in youth programs.
Provides leadership, expertise and support to assigned staff which may include training, mentoring, directing and assigning work. May assist Supervisor in hiring and evaluating staff.
Plan, organize, implement and supervise activities designed to be developmentally appropriate and build skills. Activities include SEL, STEM curriculum as well as other recreation activities.
Communicate on a regular basis with school staff, principal, office staff, custodians, counselors and teachers.
Identify and direct needed staff and equipment.
Perform program specific planning and evaluation within broad goals and guidelines.
Train, mentor, set goals with and evaluate staff.
Address program specific risk management issues.
Interact with the youth through crafts, games, and other planned activities.
Facilitate inclusion of special needs participants in your program.
Manage accidents and incidents according to procedures
Complete required reports/paperwork.
Monitor program expenditures to ensure spending is in line with budget.
Oversee general upkeep and care of equipment, supplies and facilities used.
Attend supervisory and planning meetings
Communicate on a regular basis with patrons, participants, parent/guardians, community partners regarding questions, concerns and emerging issues.
Report incidents of Child Abuse/Neglect observed by you or reported to you by a child.
Perform duties of a Recreation 1 and 2, role modeling exemplary performance.
Schedule:
25 - 35 hours per week
August - June: Kids Inc afterschool program
Monday, Tuesday, Thursday & Friday 12:00 pm - 5:30 pm, Wednesday 11:30 - 5:30 pm
Additional prep hours will be assigned
Requirements
What you'll need for success:
Strong Knowledge of:
Operations, functions and standards for assignment including programming, facility operations, and risk management;
Effective supervision and customer service best practices;
Applicable laws, codes, regulations, policies and procedures for assignment.
Behavior management; childhood development and age appropriate crafts, games and activities;
Effective teaching techniques;
Safety and sanitation guidelines; and
General knowledge of supervision practices.
Skill and Ability to:
Lead, motivate and direct others;
Exercise initiative and independent decision making;
Demonstrate a high level of competency and expertise in program area;
Actively participate in all activities
Demonstrate organizational and time management skills
Demonstrate planning and problem-solving skills;
Communicate effectively with others both verbally and in writing
Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public;
Manage emergency/crisis situations
Operate computer programs as well as staying current with new programs and operate common office equipment;
Work independently with minimum direction while also working as part of a team and collaborating with others.
Exercise strong initiative and significant independent decision making;
Demonstrate strong leadership, organizational, planning and problem-solving skills;
Communicate effectively in both verbal and written form;
Supervise and motivate staff; interact with a variety of patrons/participants;
Handle emergency situations as they arise; actively participate in all activities; and
Establish and maintain positive, respectful and cooperative relationships with all contacts.
What we're looking for:
Education, Experience, and Training:
High school diploma or equivalent; college courses in related field preferred; AND
One (1) year of experience in area of responsibility and/or performing similar tasks; OR
Any satisfactory combination of education, experience and training.
License & Certification:
Possession of or ability to obtain within 30 days of hire a valid First Aid/CPR certification.
Some positions may require possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
Position Specific Requirement
This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
If you do not have a driver's license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.
Supervisory Exercised:
In assisting the Supervisor, provides leadership to assigned staff, which may include directing and assigning work, adjusting work schedules, training, coaching and providing input into evaluating performance.
Supervision Received:
Reports directly to a Supervisor. Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.
Working Conditions:
Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions.
Work schedule is varied and includes early evenings and holidays. Some positions require the ability to work a rotating on-call schedule and may require working during off duty hours for emergency call-outs.
Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling.
The flow of work and character of duties involve normal mental and visual attention much or all of the time.
Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
Work includes extensive exposure and contact with staff and public, which may cause exposure to illness.
Occasional focus on a computer screen. Manual dexterity and coordination may be required. Daily precise control of fingers and hand movements while operation computer keyboard, telephone, and standard office equipment.
Ability to maintain sustained concentration on computer screens; use keyboards and a variety of peripherals.
Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.
Equal Employment Opportunity:
Bend Park and Recreation District is an Equal Opportunity Employer
Bend Park & Recreation District Core Competencies:
All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.
Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation •
To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.
Salary Description $22.09-$25.18/hr
Youth Recreation 3 Team Lead - School Year
Customer service supervisor job in Bend, OR
Part-time Description
Benefit type: Part time- non benefited
Benefits available: For a full description of our benefits, please click here
Have previous experience in childcare or education support or youth camps?Lead a team of youth recreation staff.
About the job:
Bend Park and Recreation District is the largest childcare provider of school-age kids in Central Oregon. In partnership with Bend-La Pine Schools, the Kids Inc. program serves families with high-quality afterschool and no school day care. The Youth Rec Team Lead provides leadership for assigned youth recreation programs while also serving in a front-line lead role, providing safe and rewarding recreation and enrichment opportunities for youth in the community.
Checkout a few of the amazing perks we have to offer!
KIDS Inc. employees receive a special benefit - their elementary school-age children can secure a spot in the program and
attend KIDS Inc. at no cost.
Family Recreation
Facility Pass
for Juniper Swim & Fitness Center, The Pavilion and the Larkspur Community Center to use immediately
COCC and OSU
scholarships
available
A day in the life:
Supervise assigned youth recreation programs and participants, staff and volunteers. Oversee the safety of participants in youth programs.
Provides leadership, expertise and support to assigned staff which may include training, mentoring, directing and assigning work. May assist Supervisor in hiring and evaluating staff.
Plan, organize, implement and supervise activities designed to be developmentally appropriate and build skills. Activities include SEL, STEM curriculum as well as other recreation activities.
Communicate on a regular basis with school staff, principal, office staff, custodians, counselors and teachers.
Identify and direct needed staff and equipment.
Perform program specific planning and evaluation within broad goals and guidelines.
Train, mentor, set goals with and evaluate staff.
Address program specific risk management issues.
Interact with the youth through crafts, games, and other planned activities.
Facilitate inclusion of special needs participants in your program.
Manage accidents and incidents according to procedures
Complete required reports/paperwork.
Monitor program expenditures to ensure spending is in line with budget.
Oversee general upkeep and care of equipment, supplies and facilities used.
Attend supervisory and planning meetings
Communicate on a regular basis with patrons, participants, parent/guardians, community partners regarding questions, concerns and emerging issues.
Report incidents of Child Abuse/Neglect observed by you or reported to you by a child.
Perform duties of a Recreation 1 and 2, role modeling exemplary performance.
Schedule:
25 - 35 hours per week
August - June: Kids Inc afterschool program
Monday, Tuesday, Thursday & Friday 12:00 pm - 5:30 pm, Wednesday 11:30 - 5:30 pm
Additional prep hours will be assigned
Requirements
What you'll need for success:
Strong Knowledge of:
Operations, functions and standards for assignment including programming, facility operations, and risk management;
Effective supervision and customer service best practices;
Applicable laws, codes, regulations, policies and procedures for assignment.
Behavior management; childhood development and age appropriate crafts, games and activities;
Effective teaching techniques;
Safety and sanitation guidelines; and
General knowledge of supervision practices.
Skill and Ability to:
Lead, motivate and direct others;
Exercise initiative and independent decision making;
Demonstrate a high level of competency and expertise in program area;
Actively participate in all activities
Demonstrate organizational and time management skills
Demonstrate planning and problem-solving skills;
Communicate effectively with others both verbally and in writing
Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public;
Manage emergency/crisis situations
Operate computer programs as well as staying current with new programs and operate common office equipment;
Work independently with minimum direction while also working as part of a team and collaborating with others.
Exercise strong initiative and significant independent decision making;
Demonstrate strong leadership, organizational, planning and problem-solving skills;
Communicate effectively in both verbal and written form;
Supervise and motivate staff; interact with a variety of patrons/participants;
Handle emergency situations as they arise; actively participate in all activities; and
Establish and maintain positive, respectful and cooperative relationships with all contacts.
What we're looking for:
Education, Experience, and Training:
High school diploma or equivalent; college courses in related field preferred; AND
One (1) year of experience in area of responsibility and/or performing similar tasks; OR
Any satisfactory combination of education, experience and training.
License & Certification:
Possession of or ability to obtain within 30 days of hire a valid First Aid/CPR certification.
Some positions may require possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
Position Specific Requirement
This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
If you do not have a driver's license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.
Supervisory Exercised:
In assisting the Supervisor, provides leadership to assigned staff, which may include directing and assigning work, adjusting work schedules, training, coaching and providing input into evaluating performance.
Supervision Received:
Reports directly to a Supervisor. Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.
Working Conditions:
Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions.
Work schedule is varied and includes early evenings and holidays. Some positions require the ability to work a rotating on-call schedule and may require working during off duty hours for emergency call-outs.
Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling.
The flow of work and character of duties involve normal mental and visual attention much or all of the time.
Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
Work includes extensive exposure and contact with staff and public, which may cause exposure to illness.
Occasional focus on a computer screen. Manual dexterity and coordination may be required. Daily precise control of fingers and hand movements while operation computer keyboard, telephone, and standard office equipment.
Ability to maintain sustained concentration on computer screens; use keyboards and a variety of peripherals.
Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.
Equal Employment Opportunity:
Bend Park and Recreation District is an Equal Opportunity Employer
Bend Park & Recreation District Core Competencies:
All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.
Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation •
To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.
Salary Description $22.09-$25.18/hr
Service Advisor 1
Customer service supervisor job in La Pine, OR
Full-time Description
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. Our Service Advisors must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, & Medium Truck.
RESPONSIBILITIES to include, but are not limited to:
Perform and understand all knowledge of a Service Technician I (Retail & Commercial)
Greeting customers and addressing their inquiries and concerns.
Providing a positive and professional customer service experience.
Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and entry level mechanical issues.
Documenting the customer's concerns and collecting relevant information.
Recommending tires based on the vehicle's condition and the customer's concerns.
Providing clear explanations of recommended tires, including costs and timeframes.
Providing customers with accurate cost estimates for proposed tires.
Obtaining approval from customers before proceeding with work.
Creating detailed work orders for service technicians, including a description of customer concerns, recommended services, and any additional notes.
Coordinating and scheduling service appointments for customers.
Managing the service department's schedule to optimize workflow.
Communicating customer concerns and vehicle issues to service technicians.
Providing technicians with relevant information to aid in diagnosis and repair.
Following up with customers to provide updates on the status of their vehicles.
Communicating any additional findings or recommended services as needed.
Ordering necessary Tires for customers.
Understanding inventory and ensuring the availability of required tires.
Coordinating billing and invoicing processes.
Providing customers with detailed invoices and explaining charges.
Educating customers on tire best practices and answering questions about tires.
Addressing and resolving customer concerns or complaints in a professional and effective manner.
Maintaining accurate records of customer interactions, service recommendations, and work performed.
Requirements
High School Diploma or Equivalent
Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
Willingness to pursue TIA certification with company support and assistance
Valid driver's license and acceptable driving record required
Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
Excellent verbal and written communication skills to interact with customers and relay information clearly and effectively between customers and technicians.
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
The ability to upsell services and products based on vehicle condition and customer needs.
We offer:
Paid time off
Stable working hours
Excellent Training - with opportunities for training and career advancement
Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
Competitive wages
401(k) savings plan with company match
Salary Description $15 - $21 an Hour
Medical Reception Team Lead
Customer service supervisor job in Redmond, OR
Job Title: Medical Reception Team Lead Position Open: 1 Hours: Monday through Friday, 9:00AM - 5:30PM, with 30 minutes lunch Location: CMIR - Redmond Outpatient Clinic Rate: starting wage $21.41 per hour DOE, education and internal equity of current employees
Position Type: Full Time
Benefits: Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off
Resume Required: Yes
Date Posted: 10/16/2025
Expires: Open until filled CORA has a pre-employment drug testing requirement for all positions.
JOB SUMMARY:
The Medical Reception Team Lead works with the Medical Reception Manager and Medical Reception Supervisor in promoting a positive and collaborative team environment, while also providing front line reception and registration for our customers and patients. The Medical Reception Team Lead is also responsible for obtaining required demographic and financial data, completing consents, escorting/directing patients, and visitors, and collecting copays. Flexible in working occasional unscheduled shifts or portion of shifts due to situations and or sick calls. Reports to: Medical Reception Supervisor Supervision Exercised: None
ESSENTIAL DUTIES: This position requires regular, reliable attendance. This position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providers. This position will promote teamwork and maintain high levels of customer service and professionalism in all communications. In addition, this position requires the ability to handle multiple tasks, get along with others, make on-the-spot judgement calls, and work independently. Other duties as assigned.
1. Must have the ability to work cohesively with others.
a. Works well as part of a team
2. Must be able to multi-task checking in more than one patient at a time.
3. Greets and directs patients, salespeople, and visitors.
a. Ability to work well with diverse group of people.
b. Works well with the public
4. Ability to work under pressure.
5. Ability to meet departmental standards for productivity.
6. Prepares paperwork for the following day.
7. Verifies patient's appointment and time upon registration.
8. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's medical record.
9. Assists with other medical office needs, including scheduling, telephone inquiries, data entry and cashier.
10. Must be flexible with work schedule as hours may vary depending upon patient schedule and/or reception coverage.
11. Receive time of service payments by cash, check, credit cards; may include billing payments. Issue receipts and change due to patients. May be responsible to count money in cash drawers at the beginning or end of shifts to ensure that amounts are correct and that there is adequate change.
In addition to the patient access representative duties, the Team Lead would also be responsible for:
· Proficient communication skills both in writing and verbal.
· Act as a neutral resource to help identify and de-escalate team conflicts or communication breakdowns before they escalate.
· Monitor and address workplace gossip by reinforcing expectations for appropriate communication and redirecting unproductive behavior.
· Promote a positive team culture by encouraging collaboration, professionalism, and accountability among peers.
· Communicate team morale or behavioral concerns to supervisors or management in a timely and constructive manner.
· Works with the Patient Access Representative Manager and Patient Access Representative Supervisor to effectively communicate up to date changes relating to policies and procedures with staff.
· Oversees quality control of patient care, department operations and helps to resolve any problems, seeking guidance from management.
· Attends meetings as required
· Performs other duties as necessary and assigned to keep the imaging departments running smoothly.
· Must be flexible with work schedule as hours may vary to cover at CMIR.
· Ability to work cohesively with others.
· Could assist with interpersonal discussions and coaching of employees.
· Even with a difference of opinion, will still support administrative decisions.
· Reinforces department culture in keeping with team rules, service standards, and company values, vision, and mission.
EDUCATION AND EXPERIENCE: A minimum of one-year experience in a medical office reception position, and one year experience in a team lead position.
TYPICAL PHYSICAL DEMANDS:
These typical physical demands are required with or without accommodation.
Stationary Position
· Must be able to remain in a stationary position for most of the workday.
· Sit-to-stand desks are available to all employees if the workstation has space to accommodate without obstruction to patients.
Move or Transverse
· Often moves about the inside of the office to access patients, filing cabinets, office machinery, etc.
· Occasionally moves/transports patients in wheelchairs.
Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position
· Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc.
Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor
· Frequently communicate with co-workers, patients, customers who have questions about billing, scheduling or services provided.
· Must be able to exchange accurate information in these situations.
Move, Transport
· Occasionally moves paper/boxes of varying weight normally up to 10 pounds.
· Occasionally moves/transports patients in wheelchairs.
Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
· Must be able to visually see patient to assist and identify changes in patient's wellbeing.
· Must be able to see to assess accounts, documents and written communications.
· Must have the ability to read orders or other communications on the patient's and clinic's behalf.
Exposure to work
· Constantly works indoors.
EEOC STATEMENT
CORA provides equal employment opportunities without regard to race, color, sex, religion, age, national origin, physical or mental disability, pregnancy, sexual orientation, gender identity or expression, family relationship, genetic information, marital status, veteran status, military service, use of protected leave, whistleblowing, expunged juvenile record, or any other classification protected by local, state, or federal law.
This policy of equal opportunity encompasses all aspects of the employment relationship, including applications and initial employment, promotion, transfer, selection for training opportunities, wage/salary administration, recruiting, hiring, reassignments, total compensation, benefits, layoff, rehires, discipline, and termination of employment.