Customer Service Supervisor jobs in Bethesda, MD

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. The Role: The Superintendent is responsible for overseeing and managing all day-to-day job site activities, including project team performance, site conditions, safety and quality standards, compliance with scope, and effective management of trade partners. Responsibilities: Oversee, manage, and document all day-to-day job site activities including OSHA safety compliance Direct field personnel according to the project plan and Suffolk supervisory principles Communicate issues, events, performance, and progress daily to the Project Manager Report any problems promptly to the Project Manager to facilitate the most cost-effective solutions Establish effective working relationships with clients and Suffolk team members Request advice and assistance from the General Superintendent on matters pertaining to materials, sequencing, scheduling and personnel Project Start-Up/Turnover Meeting: Identify pre-mobilization activities in conjunction with the Project Executive, General Superintendent, and the Project Manager Develop start-up schedule with Project Manager and send it to the Project Executive and General Superintendent for review Scheduling: Assist in formulating and implementing construction schedules in the field Establish and implement the Project Baseline Schedule based on the project contracts and subcontractor input, taking into account any elements that might impact the schedule Maintain the schedule and ensure that work performed is consistent with the contract and will meet or exceed client expectations Update Project Schedule monthly Provide progress report with the two-week look ahead of schedule to the Project Manager and the field staff Safety: Ensure that all subcontractors participate in a safety pre-construction meeting prior to starting work on the project Ensure that all subcontractors have a full set of MSD sheets on the project, as well as their site specific safety plan and current insurance certificate or OCIP/CCIP enrollment ID Review the project daily to ensure that all activities are being performed in accordance with all OSHA and governing requirements and the project site specific safety plan Review safety reports and injury data to assess safety performance on assigned projects Ensure project(s) are budgeted & staffed appropriately to support safety programs Communicate clear expectations for safety to project teams Perform safety inspections using predictive solutions software IAW SCCI safety program Adhere to all Suffolk Safety program requirements Quality Management: Ensure that all pertinent benchmarks for the project are established and inserted into the baseline schedule Ensure that all appropriate individuals become members of the Q-Team Ensure that all 1st delivery inspections and Benchmark inspections occur per the baseline schedule so as not to impact the progression of the subsequent work Ensure that the inspections are approved, documented, and communicated to the project team Subcontractor and Site Management throughout the Project: Manage site pre-construction including pre-construction survey, job site utilization and staging plans Mobilize the field office and maintains the job site to Suffolk standards Organize documentation of the job site for easy access and review Manage subcontractor performance to quality and ethical standards Work with PM to identify and resolve personnel issues and construction process revisions Manage all phases of the construction process including documenting and reporting site activities and progress, manage excavations and assist with Job Site Utilization Plan Meeting Management: Attend project turnover, mobilization, and project coordination meetings Attend/ chair safety pre-construction meetings Attend/ chair weekly foreman and safety meetings Attend/ chair monthly schedule review meetings Attend closeout meetings Attend owner meetings Attend/chair subcontractor meetings and any others necessary to monitor and manage the project Administrative Management: Complete and implement construction office checklists including emergency phone lists Complete daily reports and maintains logs of key activities, files, and shop drawings Manage the quality and condition of all material deliveries Maintain required safety reporting and all other required files to Suffolk standards Ensure that as-built working drawings are maintained as well as the current drawing log and revision log, communicating this to the subcontractors Project Closeout: Manage subcontractor closeout, transfer of utilities, owner training, work list and punch list While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Senior Superintendent - Mission Critical Construction We are hiring a Senior Superintendent to lead field operations for large-scale data center projects. This role will serve as the on-site lead, managing day-to-day construction activities, subcontractors, and site teams to ensure timely, safe, and high-quality delivery of mission-critical facilities. Key Responsibilities: Lead on-site execution of hyperscale and colocation data center projects Coordinate field teams, subcontractors, and schedule milestones Drive adherence to safety, quality, and performance standards Oversee site logistics, inspections, and progress reporting Collaborate with project management, engineering, and owner reps Resolve field issues in real time to avoid delays Mentor junior superintendents and field engineers Support commissioning and final turnover process Required Skills & Experience: 8-12+ years of commercial construction experience, with a focus on data centers or mission-critical environments Demonstrated ability to manage field operations on $50M+ projects Strong knowledge of MEP systems and critical infrastructure sequencing Excellent communication, leadership, and coordination skills Proficient in construction software tools (Procore, MS Project, etc.) OSHA 30 and strong understanding of site safety best practices Preferred Qualifications: Experience with multiple phases of data center delivery (shell, MEP, commissioning) Ability to travel or stay on-site as required by project demands Proven record of delivering high-performance teams in fast-paced environments For more information, please apply directly.

Note: All communications with candidates will be kept strictly confidential. What to expect: As a Customer Service Professional, you will manage customer interactions, provide guidance on products and services available, and collaborate with internal teams to deliver exemplary customer experiences. If you are excited to work closely with customers, passionate about customer satisfaction, and are ready to make an impact, we want to hear from you! Pay Rate: $24.00 - $27.00 / Hour Job Type: Full-time Work Location: Laurel, Maryland What you will get to do: Serve as the primary contact to assist customers over the phone, in person, and via email with a high volume of customer contacts in peak season Become knowledgeable in the company's services and products to work confidently and consistently with customers on what best fits their needs Engage customers with an enthusiastic, interested, courteous, and professional demeanor. Collaborate effectively with internal teams and coworkers to address inquiries and concerns in a timely manner Effectively resolve customer issues while also considering the company's policies, profitability, and overall business objectives. You will bring these qualifications: Experience Level: Mid-Level Education: High School Diploma or Equivalent is required Customer-focused with previous experience delivering top-notch customer service, and passionate about helping people. Exceptional problem-solving, interpersonal, and professional verbal and written communication skills. Adaptability and flexibility with a sense of urgency and the ability to thrive in a fast-paced and changing working environment Proven computer skills with Microsoft Office experience. ERP, CRM experience is preferred. Shift & Schedule: Monday - Friday, 8:00 am - 4:30 pm About QSS: Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995. Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Dispatcher to join our team. UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. Purpose The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks. Responsibilities Take incoming customer calls for service and supplies requests and inputs data into E-Auto Prioritizes calls and dispatch information to the appropriate technician in designated area Schedules service calls and preventative maintenance for technicians based on priority, location and type of equipment Process auto replenishment orders for supplies for specific customers Audit and process delivery schedules daily for next day delivery/removal of equipment Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible Also assist in backup support to the Meter Team as needed Additional duties assigned by the Manager Job Related Dimensions Strong communication skills - both verbal and written Working knowledge of MS Office to include Word, Excel and Outlook Data entry skills Must reflect the highest priority emphasis on customer service and satisfaction Requires the ability to multi-task in a fast-paced environment Qualifications HS Diploma or GED Physical Demands & Work Environment Ability to sit at desk for prolonged periods of time. Ability to talk on the phone and work with various computer tools and applications. Ability to type and compose written communication in various forms. Ability to lift 20+lbs on occasion. UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes: Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren) Generous Company Paid Health Reimbursement Account Options to defray deductible expenses Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren) Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance Pet Insurance, breathe easy knowing Nationwide has your pets covered Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7 A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

Pay: $22/hr Duration: 6 month contract Schedule: Shift Hours - Monday-Thursday 9am-7:30pm & e/o weekend Training Schedule - Monday-Friday 8am-4:30pm for the first 6 weeks Customer Care Coordinator II - Emergency Response & Patient Support The Customer Care Coordinator II is responsible for answering and processing all emergency-related calls made to a High Reliability emergency response center. This role collaborates with the facility's clinical and security teams to deploy local resources based on the complexity of critical events. Additionally, the Coordinator will triage calls from patients with emergent healthcare needs and provide secondary support on patient customer service lines. Candidates must possess strong critical thinking skills, the ability to absorb and act on multi-directional instructions, and excellent communication abilities across verbal, written, and electronic formats. Proficiency in Call Center Operations, medical terminology, and hospital policies and procedures is required. Duties and Responsibilities Answer and process all calls to the enterprise emergency response line with accuracy. Rapidly assess critical patient or security safety events, implement response plans, and activate medical and public safety response teams per established protocols. Collaborate with on-site clinical and security staff to deploy appropriate resources based on event complexity and communicate activation updates to relevant operational teams. During safety events, partner with care site leadership to script advisory alerts for public announcement systems and internal alert distribution. Triage patient program calls and follow department or clinic workflows and escalation protocols to notify on-call team members of urgent patient needs. Perform equipment status checks on primary and backup equipment; participate in monthly downtime exercises and complete corresponding checklists. Compile reportable incidents in shift reports and distribute updates to the team; provide shift change handovers and support onboarding and mentoring of new staff. Participate in continuous improvement workshops to meet departmental performance metrics and skill standards. In the absence of a shift leader, act as the first line of support for team members and serve as an escalation contact for patient-related concerns during the shift.

Are you customer oriented? A problem solver? Interested in how things work? Then give us a look!!! Wright Manufacturing, a leader in the design and building of commercial lawn equipment, has a great opportunity to be part of our Service Team, interacting with our customers daily. The Service Advisor serves as a vital cross-functional team member responsible for delivering comprehensive support across product servicing, technical assistance, warranty administration, dealer training, and customer relations. This role ensures a high standard of service and satisfaction for distributors, dealers, and end-users while upholding Wright Manufacturing's values of innovation, reliability, and customer-focused solutions. A key focus of this role includes supporting the deployment and maintenance of autonomous commercial mowing products. Essential Responsibilities of Service Advisor: · Deliver responsive technical support via phone, email, and social media, with a focus on autonomous mowing systems · Troubleshoot mechanical, electrical, and digital issues for end-users, dealers, and distributors · Maintain professionalism during challenging interactions while resolving service and warranty inquiries · Assist in processing warranty claims and tracking service trends · Support the creation of technical documentation and training materials specific to autonomous products · Help train and guide dealers on installation, diagnostics, and service best practices for autonomous mowers · Occasionally participate in field events and product rollouts related to advanced and smart technologies Requirements: Qualified candidates for the role of Service Advisor should be able to demonstrate: Proficiency in diagnosing mechanical, electrical, and hydraulic systems Strong technical writing and instructional content development Excellent interpersonal and communication abilities Critical thinking and structured problem-solving capabilities Strong time management and organizational skills Experience in product support or technical service environments Familiarity with autonomous systems, sensors, and robotics (preferred) Ability to work effectively both independently and collaboratively Proficiency in Microsoft Office Suite; CRM/ERP experience is a plus Bilingual (Spanish/ English) skills are advantageous Work Environment & Physical Demands Combination of office, production floor, and occasional outdoor environments Mixture of desk-based work and light physical tasks (e.g., filing, lifting parts or tools up to 50 lbs.) Use of standard office and service shop equipment Position Type and Schedule Full-time position; flexible 8-hour workday, Monday-Friday, between 7:00 AM and 7:00 PM Occasional travel required (e.g., dealer site visits, trade shows, industry events) Education & Experience Requirements Highschool diploma or GED required, associate's degree in related field preferred 1-3 years of experience in technical support, product service, or dealer-facing role Experience with commercial power equipment and autonomous technologies is preferred Wright Manufacturing is proud to offer our Service Advisors the following benefits: · Medical, Dental and Vision Insurance · Company Paid Life Insurance and long term disability · Health Savings Accounts/Flexible Spending Accounts/Dependent Care Savings Accounts · 401(k) with a company match of up to 4% of your contribution with full vesting upon eligibility · Paid Leave accrued based on hours worked at approximately 120 hours per year · 8 PAID Holidays · Voluntary Short-term Disability and Supplemental Life Insurance · Weekly pay checks Starting Wage: Starting at $23 per hour, commensurate with experience Reports to: Service Manager Due to the volume of applications received only those applicants identified for the interview process will be contacted. We work hard and care deeply. Why? Because quality matters. Our customers depend on our team to build a quality product. At Wright Manufacturing, Inc. we are “More than just a mower”… Find out why at ***************** WMI is an Equal Opportunity Employer PM21 PI58fff4a82334-26***********8

The Customer Relations Coordinator is responsible for managing and enhancing customer relationships by serving as the primary point of contact for phone and email inquiries, complaints, and feedback. This role assists customers through the NCCAOM certification and recertification application process, ensuring exceptional customer service, effective communication, and a seamless experience. Additionally, the coordinator collaborates with internal teams to resolve issues and drive customer satisfaction. The ideal candidate should have experience working in a certification or credentialing environment and a solid understanding of certification versus state licensure. At a minimum, they must have experience in a fast-paced setting, serving customers, processing applications, and maintaining accurate records. Customer Support: · Respond promptly to customer inquiries via phone, email, chat, or other communication channels. · Address and resolve customer complaints in a timely and professional manner. · Provide detailed and accurate information about certification, recertification, or other processes. Relationship Management: · Build and maintain strong, long-lasting relationships with applicants and certified Diplomates. · Actively gather and analyze customer feedback to identify trends and areas for improvement. · Ensure customer satisfaction through regular follow-ups and proactive communication. Collaboration: · Work closely with departments to address applicants/Diplomate/PDA Provider needs. · Escalate unresolved issues to appropriate departments and follow through until resolution. · Assist in the development of customer service procedures, policies, and standards. · Assist with the preparation of conference exhibiting materials. Data and Reporting: · Maintain accurate constituent records and document interactions in Zendesk and CRM systems. · Process certification applications for applicants from ACAOM-accredited programs, matching the documents received, and checking ADA and legal status. · Approve applicants to sit for NCCAOM exams through a third-party exam administration vendor. · Assist customers with certification/exam verifications through state medical/acupuncture boards. · Process recertification applications, auditing professional development coursework and activities, updating personal information, and contacting diplomates regarding any outstanding requirements. · Identify opportunities for process improvements and contribute to strategy development. Performance Expectations for All Staff: · Respect the confidentiality of information learned through employment with the NCCAOM. · Perform job responsibilities in compliance with the policies and procedures contained in the NCCAOM Employee Handbook. · Communicate with stakeholders through email or on the telephone, as needed. · Participate in-office staff meetings. · Annually read, review, and provide input into the job description and associated training task list during the annual performance development review. · Assist with maintaining and developing departmental policies and procedures. · Implement all policies and procedures of the organization in compliance with the internal management system. · Perform job responsibilities in accordance with NCCA requirements. · Follow all NCCAOM security policies and procedures. · Maintain a professional, courteous, and respectful attitude toward fellow employees. · Support other department activities. · Maintain a courteous and respectful attitude toward applicants, Diplomates, NCCAOM Board members, or other members of the public. · Promote positive public relations for the NCCAOM. · Perform all tasks safely and responsibly. Required Skills/Abilities: · Excellent verbal and written communication skills. · Ability to ensure excellent customer service skills. · Must exhibit a high attention to detail and the ability to remain efficient and organized at all times. · Excellent time management skills with a proven ability to meet deadlines while managing several assignments. · Strong analytical and problem-solving skills. · Ability to function well in a high-paced and at times stressful environment. · Proficient with Microsoft Office Suite or related software. Education and Experience: · Bachelor's degree in Business Administration, Communications, or a related field preferred. · 2+ years of related experience, preferably in a certification or credentialing environment. · Familiarity with CRM tools and customer service software is a must. · Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is a must. Key Competencies: · Empathy and patience in dealing with diverse customer needs. · Attention to detail to ensure accurate documentation and communication. · Team-oriented mindset with the ability to collaborate effectively. Working Conditions: This is a regular full-time in-office position with working hours from 8/10 a.m. - 4/6 p.m. Monday-Friday. Extended hours may be required during deadline periods or before special external events. Requires frequent sitting, repetitive wrist, hand, and finger movements. Occasional lifting of objects less than 20 pounds.

A top Fortune 50 financial institution in Pensacola, FL is currently seeking a Customer Support Specialist - IRA & Certificates to join its Back-Office Operations team in an onsite capacity. Responsibilities: Process IRA, Certificate, and POD account requests from members, branches, and the contact center Identify and escalate suspicious or fraudulent activity Place account holds and prepare documentation for compliance review Ensure accuracy and efficiency in a high-volume, fast-paced environment Perform other duties, as needed Qualifications: 1+ year of related work experience High School Diploma / GED Computer savvy Microsoft Office proficient Solid problem-solving and time management skills Great interpersonal skills Excellent communication skills (written and verbal) Highly organized Ability to thrive in a high-pressure, fast-paced setting Desired Skills: Associate's and/or Bachelor's Degree Knowledge of legal and regulatory requirements related to IRAs and certificates, including Internal Revenue Service (IRS) guidelines and National Credit Union Administration (NCUA) regulations Familiarity with financial software, databases,

Why you want to work here: Gain valuable experience within the nonprofit sector in a professional office environment. This is a great opportunity for a recent college graduate desiring to positively impact others. Serve as liaison for parents, provide exceptional customer service support in navigating fee assistance program policies and procedures. Update client information and data into automated database system. Coordinate and monitor resolution to concerns from parents regarding fee assistance program. Maintain respectful, professional working relationship with military families. Maintain high-ethical standards including maintaining strict confidentiality. Assist with special projects and other functions as needed to accomplish company objectives. Job Qualifications for Customer Service Case Manager: Completed Bachelor's degree or strong office and customer service experience Excellent customer service skills, prior office experience Good communication skills (oral, written, and listening). Conflict resolution skills. Arlington, VA Hybrid $20/hr

I am actively working with a high level mechanical contractor in the DMV area to help them hire a HVAC Service Manager! Associates degree required in construction, HVAC, or related Bachelors degree preferred 4+ years knowledge of HVAC and mechanical and plumbing systems and components 2+ years of demonstrated ability to lead, coach, and develop a team Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to prepare financial justification for solutions including an understanding of energy savings Ability to communicate effectively and appropriately for the needs of the audience If you would like to move forward with this position, then please apply below or reach out to me directly! About Edison Smart Edison Smart is a global provider of specialized recruitment solutions, supporting the technology industry's most innovative companies. Headquartered in the UK, we connect talent with opportunity, driving the 'Industry 4.0' revolution. With over 30 years of experience, Edison Smart partners with forward-thinking organizations to help achieve their strategic growth goals while fostering groundbreaking technological advancements.

An established and growing company in the automotive equipment and service industry is seeking a detail-oriented and customer-focused individual for a Customer Service / Sales Support role. This position plays a key role in supporting the sales and service teams by managing customer inquiries, processing orders, and ensuring a seamless customer experience from initial contact through delivery and support. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working at the intersection of customer service, operations, and sales. Key Responsibilities: Respond to customer inquiries via phone and email in a timely and professional manner Provide product and service information, generate quotes, and assist with order fulfillment Coordinate with internal teams and vendors to ensure accurate and timely delivery of products and services Support the sales team by preparing proposals, tracking sales activities, and managing documentation Maintain up-to-date records in CRM and order management systems Assist in scheduling service appointments and coordinating technician support Troubleshoot and resolve customer issues, ensuring high satisfaction levels Perform general administrative tasks related to billing, inventory tracking, and order processing Contribute to a collaborative and service-oriented team culture Qualifications: 2+ years of experience in customer service, sales support, or inside sales Strong verbal and written communication skills High attention to detail and ability to manage multiple priorities Proficiency in Microsoft Office (Outlook, Excel, Word); experience with CRM or ERP systems a plus Experience in an automotive, equipment, or technical service-related environment preferred Ability to work independently and as part of a team What's Offered: Competitive compensation Comprehensive benefits package Supportive and collaborative work environment Opportunity to grow within a stable and respected company Direct involvement with customers in a critical industry

Job Summary/Company: Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply! Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services. Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities. Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests. Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards. Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards. Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes. Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution. Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities. Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations. Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively. Qualifications: Minimum of 5 years of experience in a contact center environment Proven track record of successfully managing a contact center Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark Strong proven experience with disability services and ADA compliance Bachelor's degree preferred Ability to support a 24/7 operation, including during operational issues or emergencies Flexible availability to work varying shifts, including weekends

Join the Delval Team! Delval Equipment is hiring a Service Manager to lead and support our team in Sykesville, MD! As a Service Manager you will play a pivotal role in overseeing technical service operations and managing a team of technicians while ensuring high-quality customer service. You will be responsible for effectively communicating with the Service Coordinator and Service Administrator to coordinate daily service activities, including work order assignment, staff scheduling, and performance monitoring. In addition to technical problem-solving, customer relations, and maintaining operational efficiency, you will strategically plan department goals, track performance metrics, and implement improvement strategies. Our Service Managers bridge communication between service technicians, sales teams, and customers, ensuring smooth workflow and maintaining Delval's high service standards. Additionally, this individual will manage department budgets, assist with the procurement of necessary equipment and parts, as well as ensure compliance with industry regulations, making them critical to Delval's service excellence and customer satisfaction. Key Responsibilities include (but are not limited to): Manage, mentor, and develop service technicians. Assist the Service Coordinator & Service Administrator on work schedules and responsibilities. Conduct performance evaluations. Customer Service Orientation and training. Jointly support and resolve workforce concerns with the Human Resource Manager Work with Human Resources to recruit, hire, and retain qualified Technicians, Welders/Mechanics. Promoting a safety-first culture. Oversee all aspects of the service group of the assigned office. Coordinate with manufacturers on warranty, technical support, and startup of new equipment. Physical Demands Must be comfortable sitting, standing, kneeling, climbing (ladders and stairs), balancing, carrying, stooping, lifting, and being in confined spaces. Must have an active range of motion/strength from the spine to ankles. Employee must be able to drive in a car for up to six + hours per day, if needed. Employee must be able to stand on feet for up to 8 hours per day if needed. Qualifications: 5 years + of service/technical management experience. Commercial and Industrial Boiler technical knowledge. Direct experience with the types of products that Delval sells, services, and supports is preferred. Advanced diagnostic, repair, and problem-solving abilities. Able to be clear, efficient, and professional in communication with co-workers, and customers to ensure smooth operations. Able to fluently speak, read, write, and comprehend English Must have a clean driving record and the ability to pass necessary background checks to gain access to many facilities. Must be able to pass drug and alcohol testing randomly. Ability to work overtime and weekends if needed. Benefits Health Coverage including Medical, Dental, Vision, and Life Insurance Flexible Spending Account Telemedicine PTO and 10 Company Holidays 401(K) with matching Profit Sharing Plan Tuition Reimbursement Gym Membership Discount Referral program and more!! **Compensation range for this role is $100,000 - 135,000 based on experience.

Job DescriptionBenefits: Bonus based on performance Competitive salary Paid time off Training & development Job Title: Customer Experience Office Manager Compensation: $50,000$60,000 + Bonus Potential Schedule: Full-Time | MondayFriday | Occasional weekends for trade or vendor shows Join a Business That Feels Like Family At Floor Coverings International, we recognize that exceptional customer experiences start behind the sceneswith a well-run office and a team thats passionate about service. As a Customer Experience Office Manager, youll not only oversee daily operations but also serve as the central hub of communication and support, ensuring every customer receives a 5-star experience from start to finish. Youll be the glue that holds our operation together, ensuring each customer interactionfrom the first phone call to project completionis handled with professionalism, care, and excellence. Perks & Benefits: Salary range: $50,000-$60,000 Bonus opportunities based on performance Paid Time Off (PTO) and Holidays Office-based with minimal customer-facing interactions What Were Looking For: 2+ years of experience in office management, operations, or customer service leadership A passion for creating and maintaining 5-star customer experiences Confident communicatorespecially over the phonewith exceptional problem-solving skills Highly organized and capable of managing multiple calendars, crews, and customer needs Tech-savvy: Comfortable using CRM software, Quickbooks, Office Suite, spreadsheets, and scheduling tools (Salesforce is a plus) Social media savvyable to keep our digital presence fresh with project updates A self-starter who enjoys taking ownership and improving systems Experience in the home service or construction industry is a plus Key Responsibilities: Serve as the central point of communication for the officekeeping customers, crews, and the sales team aligned and informed Oversee daily office operations, ensuring all administrative and logistical tasks are running smoothly Manage the full customer journeyfrom initial inquiry through project wrap-upwith empathy, care, and attention to detail Schedule in-home appointments for the sales team promptly and accurately Resolve customer concerns with professionalism, urgency, and positivity Upload weekly before-and-after photos to social media and Google Business to showcase project success Assist with local marketing campaigns and attend networking events to build brand recognition Order, receive, and manage job-specific product deliveries and inventory Track job timelines, communicate updates, and ensure smooth installation coordination Foster a culture of excitement, trust, and excellence with every customer and team interaction Meet Sonya Proud Owner of Floor Coverings International of Greater Silver Spring, MD Sonya is the newest addition to the Floor Coverings International family, bringing over 25 years of experience from the corporate world into her exciting new role as a local business owner. With a strong background in leadership, organization, and client service, Sonya is thrilled to bring her discipline and professional expertise to homeowners in the greater Silver Spring area. Her mission is simple: to deliver a stellar customer experience from start to finish. Sonya is passionate about building a strong, dedicated team and is eager to grow her business while making a positive impact in her community. Sonya and her husband, Alec, have been happily married for 22 years and are proud parents of two wonderful children. Their son is heading off to college, and their daughter is thriving and staying active in high school. At home, they share their lives with two lovable mini golden doodles who are always up for some family fun. A lifelong sports enthusiast, Sonya is especially passionate about cheering on the Washington Spirit, DCs professional womens soccer team. Her mornings often begin with an energizing neighborhood bootcamp, setting the tone for her action-packed days. With her strong work ethic, passion for service, and love for her community, Sonya is ready to make Floor Coverings International a trusted name in homes across Silver Spring and beyond. Apply today and bring your passion for people and process to a company that values both.

Join Our Team: $7,500 Sign-On Bonus! Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, Advanced Radiology, a RadNet Affiliated Imaging Center is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Advanced Radiology success is its people with the commitment to a better healthcare experience. When you join Advanced Radiology as a Lead PetCT Technologist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Schedule: Monday-Friday 7:30am-4:00pm You Will: Provide the Imaging Center Manager (ICM) with feedback regarding performance and quality of technologists. Manage and provide coaching, training, support, and motivation to team members. Monitor and document performance during performance periods and provides documentation to the ICM. Promote flexibility in staff utilization and delegate work appropriately across teams and departments. Adheres to all OSHA regulations, RadNet practices, and generally accepted safety protocols. Performs technologist duties to maintain technical skills and to alleviate staffing shortages. Provide input for hiring and performance evaluation of Nuclear Medicine Technologist employees Acts on behalf of the ICM when individual is unavailable. You Are: Genuinely passionate about patient care and leadership, exercise sound judgement and have the ability to remain professional in all situations Capable of showcasing adept and professional communication skills with leaders across all levels, as well as demonstrating strong interpersonal abilities and respect when interacting with patients, leaders, and colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems To Ensure Success In This Role, You Must Have: Must have current ARRT(R) ARRT(N) and/or NMTCB certification State License in Diagnostic Radiologic Technology Must have venipuncture certification/permit. BLS certification A familiarity with and ability to use equipment in including RIS, imaging equipment and PACS. A demonstrated the ability to maintain all required quality standards #CTMD We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family. Pay Range: USD $39.00 - USD $48.00 /per hour Shift: Mornings Shift Variations: Monday-Friday 7:30am-4:00pm Bonus/Incentives: $7,500.00

Job Description Qualifications Purpose & Scope: Supervises employees engaged in serving food and in maintaining cleanliness of food service areas. Education: High school diploma or equivalent is preferred. Experience: One year of supervisory experience preferred. One year of experience in food services is preferred. Basic mathematics and writing skills are required. Certification/Licensure: None.

Job Description Responsibilities Join Our Team: $7,500 Sign-On Bonus! Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, Advanced Radiology, a RadNet Affiliated Imaging Center is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Advanced Radiology success is its people with the commitment to a better healthcare experience. When you join Advanced Radiology as a Lead PetCT Technologist , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Schedule: Monday-Friday 7:30am-4:00pm You Will: Provide the Imaging Center Manager (ICM) with feedback regarding performance and quality of technologists. Manage and provide coaching, training, support, and motivation to team members. Monitor and document performance during performance periods and provides documentation to the ICM. Promote flexibility in staff utilization and delegate work appropriately across teams and departments. Adheres to all OSHA regulations, RadNet practices, and generally accepted safety protocols. Performs technologist duties to maintain technical skills and to alleviate staffing shortages. Provide input for hiring and performance evaluation of Nuclear Medicine Technologist employees Acts on behalf of the ICM when individual is unavailable. You Are: Genuinely passionate about patient care and leadership, exercise sound judgement and have the ability to remain professional in all situations Capable of showcasing adept and professional communication skills with leaders across all levels, as well as demonstrating strong interpersonal abilities and respect when interacting with patients, leaders, and colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems To Ensure Success In This Role, You Must Have: Must have current ARRT(R) ARRT(N) and/or NMTCB certification State License in Diagnostic Radiologic Technology Must have venipuncture certification/permit. BLS certification A familiarity with and ability to use equipment in including RIS, imaging equipment and PACS. A demonstrated the ability to maintain all required quality standards #CTMD We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family.

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents. Job Description POSITION SUMMARY Reporting to the Patient and Family Experience Manager and Corporate Director, the Communication Supervisor plays a crucial role in supervising the Information Desk and Communications Clerks at all University of Maryland Capital Region Health (UMCAP) facilities. The primary responsibility is to ensure the safe and timely execution of overhead paging throughout all UM Capital’s locations. In addition to supervisory duties, this position may also step into the role of a Communications Operator and/or Information Desk Attendant, as needed to maintain seamless coverage and support operations. Principal Duties: 1. Interview, orient and train new hires to the daily responsibilities to enable independence of the switchboard operation. 2. Assist Manager in written employee performance appraisals within specified time frames. 3. Supervises the scheduling and provisions of phone repair services specific to the operations of the Communications Department. 4. Schedules, participates, and moderates staff/mandatory meetings. 5. Handles and resolves caller complaints in a timely manner. Acknowledge complaints within 24 hours. 6. Conducts trail audits on a bi-monthly basis to ensure Operators are professional and knowledgeable of departmental standards and procedures. 7. Effectively implements the progressive disciplinary process with guidance from the department’s leadership team. 8. Coach and train staff on effective utilization of Spok/Cisco (all departmental software systems) and identifies improvement techniques. a. Assist with daily operations including but not limited to Kronos Advance Scheduling, Spok Directory, TigerConnect, Smartsheet, UMMS service portal, and On-Call schedules. 9. Orders, maintains and assists in negotiating the acquisition of office supplies, equipment, and maintenance contracts using the Materials Management Information System and maintains related expense records. 10. Coordinates the care and maintenance of departmental equipment including but not limited to; recording devices, computers, timeclocks, power supply units, etc. 11. Participates in quality improvement activities: a. Assists in the development, implementation, and maintenance of hospital/department policies, procedures, guidelines, protocols, objectives, environmental, safety, and infection control standards. 12. Troubleshoot and/or escalate all issues preventing the team from performing job duties. Deployment of strategy for software/hardware which includes installation/downtime procedures. 13. Ensure that staff schedules and documents in-person translation services for individuals who are non- English speakers and hearing impaired. 14. Performs related duties as required. Customer Service: 1. Greets customers in a courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate. 2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open-ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned. 3. Respond promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. 4. Keeps customer information confidential, including public places such as elevators or the cafeteria. 5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service. 6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met. Commitment to Co-Workers: 1. Offers assistance to colleagues and other departments when needed. 2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines. 3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public. 4. Respectful of others’ time and schedules. Attends meetings on time and communicates otherwise. 5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department Communication Etiquette: 1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions. 2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty. 3. Does not text or use e-mail during meetings (except for exigent or emergency situations). 4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail). 5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation. 6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible. 7. Returns email and voicemail messages promptly but no later than within one business day (24 hours). 8. Always mindful of voice and language in public. Self-Management: 1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible. 2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. 3. Completes mandatory, annual education and competency requirements. 4. Follows UMCAP safety, infection control and employee health standards. 5. Demonstrates responsibility for personal growth, development and professional knowledge and competency. 6. Adhere to all UMCAP and department policies and procedures, including the Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects the length of time for lunch and break times. 7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statements. For Supervisory Positions Only: This position supervises jobs that are : Service Admin. Support Supervisory responsibilities typically include : Evaluating Job Performance Scheduling – Work/Time Off Interviewing/Hiring Coaching/Mentoring Directing/Assigning/Reviewing Work Training/Developing Approximate Number of Employees Supervised: Non-Exempt (hourly): Seven Communications Clerks Qualifications POSITION REQUIREMENTS: Education/Knowledge Attained Level: An Associate’s Degree is required Preferred: Bachelor’s Degree Completed Course Work/Program in Business or related field Applicable Experience Experience (years): Required: 2years Preferred: 3-5 years 2 years of experience performing patient registration and scheduling, medical insurance screening and verification. Prior experience in healthcare setting preferred. Telephone call center experience preferred. Technical/Clinical Skills Microsoft Office Suite Skill Level Word: Intermediate Excel: Intermediate PowerPoint: Intermediate Access: Intermediate Standard Office Equipment (list) : Computer, facsimile, Answering Machine Other: 1. Excellent interpersonal, customer service, and organizational skills. 2. Ability to function in a rapidly changing work environment. Communication Skills & Abilities Select highest applicable level: Highly effective verbal and written communication skills are required to work with clinical, management, administrative and other personnel from various hospital departments and to direct subordinate staff. Language: English Problem Solving/Analytical Skills & Abilities: Ability to oversee, direct, monitor and evaluate the work performance of call center staff, assuring work quality, efficiency and effectiveness and that performance standard are met. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $24.89-$34.84 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Job DescriptionAquatics Team Leader British Swim School of Loudoun Do you want to have a job where you can really enjoy yourself and make a difference?! Dive in and join us! Come Join an exciting new swim school as our Lead Swim Instructor! Responsibilities would include: Engagement with children/swimmers while smiling, singing, and having fun while teaching lessons Learning and teaching swimming techniques with an emphasis on survival skills Using your training to teach these techniques to all new swim instructors that join our program Observing classes and performing coaching reports to ensure proper safety protocols and swim techniques are being followed to British Swim School brand standards Conducting monthly in-service meetings and on-going training for the instructor team Speaking to parents/customers about their childrens progress This position would start as a part-time position with an emphasis on teaching swim classes. As the business grows, theres potential opportunity to transition to full time. Requirements: Current lifeguard certification preferred but we can discuss getting it completed Outgoing, contagious personality Willing to learn and able to follow franchise brand standards and guidelines Hours may include weekends, mornings, late afternoons and early evenings Working at British Swim School is so much more than just a job...its an opportunity to leave a legacy that may transform a childs life. Since opening our doors in 1981, British Swim School has rapidly grown to be the premier water survival and learn-to-swim school. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. We are constantly growing our enthusiastic team and with over 200 locations across the US and Canada, there may be an opening near you! Across every role and in each of our swim schools, our goal is to make everyone in the British Swim School family feel welcome as we work to ensure the Survival of the Littlest. With this mantra in mind, youll join a fun-loving team committed to promoting water safety and a lifelong love of the water. While we teach swimming to all ages and abilities, the majority of our students are preschool and elementary-aged children, so our Instructor team needs to enjoy working with this young age group while also putting parents at ease. Are you up to the challenge? Apply today!