Post Job

Customer Service Supervisor Jobs in Big Spring, TX

- 112 Jobs
All
Customer Service Supervisor
Customer Service Representative
Service Supervisor
Service Advisor
Customer Service Manager
Field Service Supervisor
Team Leader
Customer Relations Representative
Team Manager
Managing Supervisor
Service Manager
Member Service Representative
Customer Service Desk
Support Representative
Customer Service Specialist
  • Customer Relations Representative - State Farm Agent Team Member

    Wesley Beauchamp-State Farm Agent

    Customer Service Supervisor Job In Big Spring, TX

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. As an Agent Team Member, you will receive... Salary plus commission/bonus Requirements People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Provide timely and thorough activity reports to agent If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $28k-38k yearly est. 8d ago
  • Team Manager

    Panera Bread 4.3company rating

    Customer Service Supervisor Job 39 miles from Big Spring

    Job Description PANERA CAFE TEAM MANAGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals—and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for a quarterly bonus Free Meals on shifts Career Growth Opportunities Paid vacation & holidays for full-time team members Medical, dental, vision, life insurance & 401(k) with match available Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you’ll thrive on our team. Our Team Managers make every shift shine. As a Team Manager at Panera, you are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe’s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations. As a Team Manager at Panera, your responsibilities include but are not limited to: Build our culture of Warmth, Belonging, Growth, and Trust. Be an ambassador of our Guiding Values and Behaviors: Warmth for guests: Making people smile Bold thoughts, brave actions: Learning, growing, and taking risks Own it: Finding solutions and taking initiative Win together: Working (and winning) as a team Inspire and celebrate: Having fun and celebrating success Rooted in respect: Seeing the best in others Ensure extraordinary guest experiences. Make sure every customer is delighted by the quality of our food, service, staff, and safety measures. Build engaging relationships that lead to long-term, loyal customers. Help your bakery-cafe grow and succeed. Coach and motivate your team to exceed your bakery-cafe's goals—for sales, speed of service, order accuracy, and cafe health. Train your team on food safety standards and ensure they are maintained. Lead, manage, and develop your associates. Hire and onboard new associates and provide ongoing training and development, including constructive feedback, as needed. Keep your team energized and engaged. Recognize and celebrate individual and team achievements. This opportunity is for you if: You are warm, inclusive, trustworthy, and able to develop people. You like the hustle and bustle of the hospitality industry. You want to lead a fun, energized team that works hard and laughs often. You can work flexible hours, including nights and weekends. You’re committed to, and experienced with, health and food safety. You want to have a positive impact on your customers and community. You meet these requirements: Proven ability to direct, motivate, coach, and develop others in a fast-paced environment Demonstrated ability to run great shifts 1+ year(s) of restaurant management experience preferred ServSafe certification (or able to pass) At least 18 years of age Must submit to a background check Growth opportunities at Panera: A Path to Success: Most of our retail managers started as hourly associates. If your goal is Assistant General Manager or General Manager, we’ll help you get there. Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career—whatever your goals may be. Nationwide Opportunities: We open about 100 new cafes each year—so you'll have plenty of chances to grow with us. Around here, every day starts with a fresh batch of bread and a thousand possibilities. Get ready to rise. Equal Opportunity Employer and Affirmative-Action Employer Additional Description :
    $41k-70k yearly est. 20d ago
  • BMW Service Advisor

    Sewell Family of Companies

    Customer Service Supervisor Job 39 miles from Big Spring

    Job Description Sewell has a new opportunity for a Service Advisor, responsible for providing top notch service while accommodating our clients repair and maintenance needs at the dealership. We are looking for a team player with amazing people skills. This role will be facilitating the entire service process for the guest, while communicating with the technicians, management, and sales department, to ensure the most efficient, quality, and memorable experience. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Career Growth Opportunities Retirement Plan Responsibilities Greet each customer in a prompt, courteous manner 100% of the time Schedule appointments & manage client's vehicle repair process via the dealership management system. Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed Obtain customer and vehicle data. Secure method of payment Test-drive the vehicle with the customer if there is any question as to the nature of the problem Provide estimates of labor and parts. If cost cannot be determined, leave open and contact customer later for approval Obtain customer's signature on Repair Order Set a time with the customer when they will be called to discuss the status of their vehicle Obtain accurate customer contact information. Follow up progress of each Repair Order with assigned technician Contact customer by telephone regarding changes in the estimate or time promised. Record changes on Repair Order in approved fashion Deliver vehicles to customers and answer any questions. Review work performed and explain charges or coverage Advise the customer of future maintenance or repair needs Ensure all needs were met; ask if there is anything else that can be done. Explain the survey they will receive and the importance of it. Attend training classes and meetings. Requirements In order to be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid drivers license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered.
    $40k-71k yearly est. 12d ago
  • Service Advisor

    Star Auto Group 4.4company rating

    Customer Service Supervisor Job In Big Spring, TX

    Job Description Service Advisor – Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously—attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance About Us Star Cars located in Big Country area of West TX. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, we want to know you!
    $35k-47k yearly est. 5d ago
  • auto service manager

    Midas West Texas 4.1company rating

    Customer Service Supervisor Job 39 miles from Big Spring

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Paid time off Vision insurance I am hiring a professional knowledgable and reliable salesperson to sell auto repairs and maintenance on cars and light trucks to retail and commercial customers. You must speak well and be a great sales person. Experience in auto repairs and regular maintenance is necessary. We have great benefits and offer more than a paycheck. You must be willing to work hard on your feet most of the time. This is not a desk job. You will write up customers, dispatch work, build estimates, sell the work, communicate with customers via phone internet and face to face. Payday is every Friday. Send resume if interested and you know a little something about cars. We are drug free workplace
    $46k-75k yearly est. 6d ago
  • Team Leader

    Hawaiian Bros Island Grill-Stine Ventures LLC Midland, Tx

    Customer Service Supervisor Job 39 miles from Big Spring

    At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural world. As a company, we strive to act with honor, sharing gratitude, and positively impacting the communities we serve. In Hawaii, Ohana means family. And, when you come to work with us, you become part of a family that supports each other while having fun. Competitive Pay! Free Meals! Free Uniforms! And we share tips, because we believe in sharing the Aloha Spirit at Hawaiian Bros. Unlimited high-fives & so much more! Onboard Referral Program: Help us find great team members and earn up to $500 for new hires who joins the Ohana. Hawaii Law of The Aloha Spirit ''Aloha'' is more than a word of greeting or farewell or a salutation. ''Aloha'' means mutual regard and affection and extends warmth in caring with no obligation in return. Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. We use eVerify to confirm U.S. Employment eligibility.
    $48k-99k yearly est. 8d ago
  • Inventory Management Supervisor - 2nd Shift

    Ast Spacemobile 4.0company rating

    Customer Service Supervisor Job 39 miles from Big Spring

    Job Description AST SpaceMobile and our global partners are building the first and only space-based cellular broadband network to be accessible by standard smartphones. Called SpaceMobile, this ultra-powerful network is being designed to provide connectivity at 4G/5G speeds everywhere on the planet – on land, at sea and in flight. Summary: The Inventory Management Supervisor will ensure that all inventory items are properly identified and readily accessible in accordance with the organization's inventory cycle. Second shift schedule is 4:00p.m. - 1:00a.m. Duties and Responsibilities: Supervises and trains Inventory Control staff. Oversees the job assignments and activities of Inventory Control staff including Receiving, Shipping, Order Fulfillment, Material Handling, and other Inventory Management tasks. Collaborates with warehouse managers to provide performance evaluations that are timely and constructive. Executes daily inventory analysis; identifies and resolves discrepancies and problems. Oversees stock item master, identifying incorrect descriptions and stock numbers. Locates items that may have incorrect locations or stock numbers to assist order processors. Communicates with Purchasing Department as needed regarding new items, changes of location, counts, etc. Ensures milestones and goals are met. Ensures adherence to approved budget. Performs and assists with general maintenance and cleanup of warehouse. Operates forklift as needed. Performs additional related duties as assigned. Minimum Qualifications: Bachelors degree in Business or related field with coursework in purchasing and/or inventory control management, or equivalent combination of school and/or related experience. At least two years of experience in related area required. At least one year of supervisory experience. Valid Driver License US Citizen, Permanent Resident Card Holder or Non-Citizen authorized to work for any employer. Preferred Qualifications: Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills with the ability to effectively train others. Proficient with Microsoft Office Suite or related software, as well as inventory software. AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
    $52k-84k yearly est. 32d ago
  • Customer Service Representative - State Farm Agent Team Member

    Roy Orr-State Farm Agent

    Customer Service Supervisor Job 39 miles from Big Spring

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. We are open to considering part-time and full-time candidates Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance coverages, claim submissions, and billing clarification. Work with the agent to establish and meet marketing goals. Assist Sales by schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Hourly pay Paid time off (vacation and personal/sick days) Flexible Hours Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Achieve mutually agreed upon marketing goals Ability to effectively relate to a customer Bilingual - Spanish (is preferred but not required) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Do you want a career and not just a job? We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Roy Orr - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Midland, TX 79701. I am a proud graduate of Texas A&M University. Additional languages spoken: Spanish. Apply now and let us put you on the path to success
    $26k-34k yearly est. 9d ago
  • Customer Service Representative - State Farm Agent Team Member

    Eddy Ohlenburg-State Farm Agent

    Customer Service Supervisor Job 39 miles from Big Spring

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to multi-task Ability to effectively relate to a customer Bilingual - Spanish preferred Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-34k yearly est. 10d ago
  • CUSTOMER SERVICE / SALES REPRESENTATIVE

    RNR Tire Express and Custom Wheels-Midland, Tx

    Customer Service Supervisor Job 39 miles from Big Spring

    Job Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $26k-34k yearly est. 7d ago
  • Bilingual Patient Support Representative - (Sunday - Thursday shift)

    RCA 4.5company rating

    Customer Service Supervisor Job 39 miles from Big Spring

    Job DescriptionDescription: We are seeking a Patient Support Representative who enjoys helping people with compassion and integrity, to join our team. We help our patients by: Screening patients to determine eligibility for Government & Third-Party programs such as Medicaid, ACA/marketplace, and Social Security Disability, assisting patients throughout the application process Building relationships and providing excellent customer service to patients, patient families, partner staff, agencies and peers to help facilitate applications Communicating, clearly and effectively both orally and in writing Requirements: Must be: Self-motivated, dependable and adaptable Organized and have strong time-management skills Able to follow all HIPAA, state and federal guidelines Knowledgeable of office equipment including, phone, fax, computers and email Bilingual (Spanish) Able to work Sunday - Thursday Past experience desired, not required: Medicaid experience Work in hospital or medical office setting Insurance verification Social Services and/or Patient Advocate Working knowledge of hospital systems (ie: Epic, Cerner, Meditech)
    $32k-38k yearly est. 24d ago
  • Customer Service / Front Desk SR

    Trufit Athletic Clubs 3.7company rating

    Customer Service Supervisor Job 39 miles from Big Spring

    Job DescriptionDescription: About TruFit Athletic Clubs: Based in San Antonio, TX, TruFit owns and operates 40+ fitness locations, and we are growing! As a leader in the high value, low-cost fitness industry, we are passionate about ensuring everyone has access to become the best version of themselves. In our clubs, you will be welcomed by our friendly staff, state-of-the-art equipment, functional training space, a multitude of group exercise classes, team training, personal training, cardio equipment, basketball courts, Kid's Club services, and so much more. We are proud to provide TRUly great jobs to nearly 2,000 teammates! Our career opportunities include full- and part-time positions from front line to management level leadership roles in our clubs, including operations, service, sales, and fitness. We also offer rewarding career opportunities in corporate support functions based in our San Antonio headquarters office. As a TruFit team member, you will have access to competitive compensation packages, comprehensive benefits, career development paths, complimentary gym memberships, 401(K), and many perks. Position Overview: We are looking for a very upbeat Front Desk Associate to undertake all receptionist and clerical duties at the front desk. You will be the "face" of the company for all visitors or guests and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with minor concerns and provide our members with accurate information. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities: Greet and welcome guests. Answer questions and address member concerns. Answer incoming calls and redirect them as necessary. Monitor & stock inventory drinks/bars. Keep the front desk clean and presentable with all necessary materials. Community outreach. Touring guests. Selling memberships. Requirements: Outgoing, loves to interact with other people. Strong communication and interpersonal skills. Ability to influence, inspire and persuade others. Schedule flexibility to include evenings and weekends. Strong telemarketing skills. Solid work ethic. Proven experience as a front desk receptionist. Proficient in Microsoft Office. Excellent communication skills. Good organization abilities. Problem-solving skills. Top-notch customer service skills. Multitasking is a must! Integrity | Service | Courage | Responsibility | Passion We are proud to be an equal-opportunity employer.
    $18k-25k yearly est. 9d ago
  • Member Service Representative - Midland, Texas

    Complex Community Federal Credit Union

    Customer Service Supervisor Job 39 miles from Big Spring

    Job Description Open Accounts IRAs/CDs Issue Debit Cards Stop Payments Other duties designed to meet the needs of our members Applicants must be organized with attention to detail Pleasant and professional demeanor is a must CCFCU provides opportunities to learn and grow within our organization
    $26k-37k yearly est. 32d ago
  • Manager Customer Services (Field Fracking Operations)

    Caterpillar 4.3company rating

    Customer Service Supervisor Job 39 miles from Big Spring

    Manager Customer Services (Field Fracking Operations) Location Midland, Texas, United States of America **Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **About SPM Oil & Gas** SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. We are currently seeking a **Customer Services Manager (Field Fracking Operations)** located in **Midland, Texas** . This role directs all activities and staff for technical field service programs for product installation, trouble-shooting, maintenance, repair, and customization of fracking equipment. **On Call Periods will be required.** **Job Duties/Responsibilities may include, but are not limited to:** * Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization. * Directs, motivates and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work. * Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects and personnel. * Designs and prices field services to meet demand and both timing and financial targets; negotiates customized technical support agreements. **What You Have:** * Ability to operate a company owned vehicle. * Have a clean driving record, which generally means: + No more than (2) moving violations within the last 12 months. + No more than three (3) moving violations in the past three (3) years. **Top Candidates Will Have:** * Strong knowledge of hydraulic fracking operations, including expertise in stack and zipper procedures, as well as comprehensive experience in overall fracking field operations. * Experience managing a team of employees providing guidance, mentorship and performance feedback to ensure success. **What You Have - Skills, Knowledge, & Experiences:** **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Basic Understanding: • Focuses activities on developing and maintaining positive customer relationships. • Discusses general differences between internally and externally focused organizations. • Cites the cost and benefits of good versus poor customer service. • Explains why customer satisfaction is important to successful product/service delivery. **Data Gathering & Analysis:** Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Level Basic Understanding: • Describes alternative data-gathering techniques and tools. • Documents basic data-gathering methodologies. • Identifies the purposes of data gathering and analysis. • Identifies key objectives in gathering and analyzing data. **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Basic Understanding: • Cites personal experiences of receiving excellent customer service. • Describes examples of poor, mediocre, and excellent service. • Explains how managing customer perceptions and expectations enhances customer service. • Describes several important business benefits of providing high quality service. **Decision Making and Critical Thinking** : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Basic Understanding: • Explains characteristics and steps in an effective decision-making process. • Identifies issues and communicates with others when a decision needs to be made. • Names decision makers in own environment and cites examples of past decisions. • Describes types of decisions incumbent may and may not make in own job or function. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Basic Understanding: • Describes non-verbal behaviors that influence the interpretation of the message. • Cites examples of effective and ineffective communications. • Explains the importance of effective business communication. • Speaks/writes using correct language, mechanics, and gestures. **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: • Explains the value of a disciplined approach to problem solving. • Describes problem reporting and escalation practices. • Utilizes accepted procedures for problem analysis and resolution. • Identifies key aspects of problem-solving techniques used in own area. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Basic Understanding: • Provides examples of the characteristics of effective business relationships. • Identifies key business relationships in own organization. • Describes the nature of a productive business relationship. • Explains the benefits of building business partnerships. **What You Will Get:** Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to: * Competitive salary and annual bonus program * Medical, dental, and vision coverage * Paid time off plan (Vacation, Holiday, Volunteer, Etc.) * Company-matched 401(k) plan * Health savings account (HSA) * Flexible spending accounts (FSAs) * Short and long-term disability coverage * Life Insurance * Paid parental leave * Healthy Lifestyle Programs * Employee Assistance Programs * Voluntary Benefits (Ex. Accident, Identity Theft Protection) Relocation is offered for this role. Position is located in Midland, TX. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Cat
    $33k-53k yearly est. 3d ago
  • Customer Service Manager

    DXP Enterprises 4.4company rating

    Customer Service Supervisor Job 46 miles from Big Spring

    Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! ************************************* Responsibilities of the Customer Service Manager include, but are not limited to: Profit and loss of the facilities. ( Machine Tech and Production Pump) Supervision of the inside sales team, inside service team, and field service team. Respond to customer inquiries regarding products and services Prepare price quotes Source products Support outside sales team #LI-JA1 Qualifications of the Customer Service Manager include, but are not limited to: 5 years of experience working in the Industrial Distribution industry 3-5 years Inside Sales and Management experience Strong people skills Excellent verbal and written communication skills Must be a self-motivated team player Effective and proven leader Additional Information: Physical Demand: N/A Training/Certifications: N/A Shift Time/Overtime: Monday-Friday, 8am-5pm Travel: N/A Education: Bachelor's degree preferred but not required DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V
    $41k-61k yearly est. 8h ago
  • Field Services Supervisor - ENV

    SPL 4.6company rating

    Customer Service Supervisor Job 39 miles from Big Spring

    Full-time Description SPL is a leading provider of compliance and testing services for Environmental, Energy, and other end markets. Through our ISO and NELAP-certified labs, verifiable test methods, and nationally recognized scientists SPL is dedicated to ensuring accurate and defensible data to our clients and communities. By providing best-in-class laboratory, metrology, and data management services, as well as access to data in real-time, our customers are able to efficiently track and optimize their operations. At SPL, we are committed to meeting the needs of the Environmental and Energy sectors through our expansive network of laboratories and service centers. It is our mission to be your preferred partner, empowering our customers to lead the world toward a more transparent, fair, and sustainable future. Job Summary: SPL is growing and is currently looking for a Field Services Supervisor in Midland, TX. The Field Services Supervisor must be team oriented, proactive, and goal driven. This position is responsible for ensuring that all required samples are collected from customer facilities per permit requirements. This is accomplished by maintaining necessary schedules and managing the field technician's schedules. The Field Services Supervisor will be responsible for reviewing, understanding, and interpreting customer permits to ensure required sampling activities are scheduled. Responsibilities: Daily scheduling of all field activities including permit review and chain of custody creation; Communication with clients via phone, email, or in-person; Review permits to ensure appropriate samples are collected at the specified frequency; Occasional sampling and/or going on site to assist with training or to assist clients with problems in their process; Make recommendations to clients regarding compliance issues; Create all chain of custody forms for sampling in accordance with permits or customer requests; Communicate with customers and Field Technicians to relay changes in sampling schedules as necessary; Assist with purchasing as needed; Other duties as assigned. Requirements Minimum 2 years of management experience required; Knowledge of Microsoft Suite and Adobe Acrobat required; Current Driver License with good driving record required; Prior experience with ISCO autosamplers is preferred; Education: High school diploma or equivalent. Relocation: This position is not eligible for relocation. Travel Requirements: This position requires some local travel. Work Schedule: This position will work 8 hours Monday-Friday in SPL's Midland, TX location. This position is subject to overtime when needed, including evenings and weekends to meet deadlines. SPL does not offer sponsorship of employment-based nonimmigrant visa petitions for this role. SPL is an equal-opportunity employer committed to diversity in recruiting, hiring, developing, compensating, and promoting applicants and employees. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation for employee's and applicant's disabilities or religious beliefs and practices.
    $35k-55k yearly est. 60d+ ago
  • Fencing - Field Service

    Butch s Rathole & Anchor Svc

    Customer Service Supervisor Job 39 miles from Big Spring

    Responsible for providing fencing services to assist production needs and is being provided consistent with established policies, guidelines, and Company Code of Conduct to meet Customer needs. Functional Responsibilities Stays in compliance to ensure that the individual meets all Safety, Quality and Environmental Policies and Guidelines. Perform all tasks related to installing fencing on location or any required site to support production needs. Load and unload all fencing materials to include hauling necessary equipment and materials to and from work sites. Perform task such as setting cement post, accurate alignments, stretching wire using appropriate tools. Ensure that equipment provided is in working order, mobilizing and de-mobilizing in accordance to SOP guidelines. Maintaining equipment by implementation of preventive maintenance inspections ensure all tools and equipment are kept clean and perform efficiently. Operator skid loaders or ability to train Perform Welding duties or ability to train Responsible for all Pre-Trip and Post - Trip requirements to meet Company Standards Performs routine checks and troubleshoots all equipment. Documents work orders and JSEA's to confirm the completion of a job. Performs other duties as assigned to meet the needs of production. Education, Professional Licensure and Certifications Preferred High School/GED Valid Driver's License Required Skills Experience - Entry Language Skills - Ability to read and interpret documents such as safety manuals, operations instructions, and policies/procedures. Ability to write reports and simple correspondence with effective communication. The ability to present information to groups of co-workers, customers, or employees. Mathematical Skills -Basic Skills - Ability to apply basic mathematical skills. Reasoning Skills - Ability to define problems, collect data, establish facts and draw valid conclusions to solve practical problems with a variety of abstract and concrete variables Ability to work with others in a professional manner. Ability to work as a Team player in a professional manner. Ability to communicate using current technology, i.e., computer, cell phone, two-way radios, etc. Physical Demands This job requires frequent heavy work which is typical of an oilfield job. Employee will be exposed to outdoor weather elements, high noise and the potential of chemicals and fumes or gasses. Employee will stand or walk 75% of the time and frequently be asked to bend, squat, reach or climb. Employee must be physically capable of lifting, pulling, pushing tools and equipment up to 50lbs in a safe manner. Employee must be willing to work in a 24/7 environment Employee must have ability to work extended hours on location and / or away from home for extended periods. Knowledge Preferred knowledge of the inventory, materials, and equipment. Preferred ability to operate welding machine and skid loaders Disclaimer This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will, be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly, and clean workplace, using safety precautions and observing safety rules always.
    $36k-59k yearly est. 1d ago
  • Service Supervisor

    Supreme Service & Specialty Co

    Customer Service Supervisor Job 39 miles from Big Spring

    ODE003-002 ODE WIRELINE OPERATOR - Midland, Texas Job Description * The Service Supervisor 1 is an individual that has been a Equipment Operator 3 for at least 6 months, has successfully completed all training requirements, and has been deemed competent by line management in accordance with the Training and Career Development Program. * This position includes well site customer interface, job execution, well site management, equipment set up, trouble shooting and breakdown of equipment sent out to various customer locations. * The SS 1 must correctly and safely operate and install Supreme Services Pressure Control Divisions products in a safe and environmentally conscious manner. * The SS1 must have a competent understanding of pressure control/wireline components and associated equipment to include experience in preparation and assembly of all necessary components as per customer specifications. * The SS 1 must be able to perform the above duties while adhering to all of the policies and procedures included in the Safety and Quality Management Systems of Supreme Services, Inc. and other relevant WPCE procedures. * The objective for the Service Supervisor 1 is to work his/her way into the Service Supervisor 2 position within 6 months' time frame. * Receives and follows oral or written instructions to output completed projects. * Loads and unloads material onto or from pallets or baskets by hand, or using alternative lifting equipment. * Operates powered industrial truck (Forklift) to stage and/or move WPCE and miscellaneous equipment throughout the facility. * Coordinates WPCE components from job return, to repair, to stock and reassembly for subsequent job requirements. * Hydrostatically test all WPCE and associated components. * Attaches identifying tags or labels to materials and distributes to proper staging area. * Applies knowledge of understanding and training to inspect material at this phase for completeness and conformity to company requirements. * Travels to customer's location to assist with equipment setup, job execution, trouble shooting and breakdown of equipment upon job completion. * Responsible for all related reporting and documenting procedures and chain of command * Maintains housekeeping of general work area and as directed. * May be assigned to assist in other work areas as job demands dictate. * May perform simple adjustments and/or repairs to equipment within work area. * Participates in Safety and Quality programs. * Complete all Client specific safety and operational related training * Performs other duties as assigned by Manager. * Works collaboratively with other employees and all third parties. * Exemplifies Leadership and professionalism Education * High School Diploma or GED Experience * The Service Supervisor 1 position must have a working knowledge of onshore WPCE activities and proficiency in proper startup of equipment, initiation of grease injection, switching tanks, maintaining proper pressures as per job requirements. * Must be able to respond safely and effectively to changes in well bore conditions causing a direct impact on the operation. * Facilitates the logistics of WPCE with Client to ensure compliance to Preventive Maintenance Program * Has complete oversight of ensuring the operation is conducted according to SSI standards and any other government regulations that are applicable. * Maintains accurate inventory of all chemicals on location belonging to or provided by Supreme Services. * Accurately prepares job tickets on location to ensure that daily costs are properly tracked. * Ensure proper completion of Job Packet * Must have a working knowledge of the software systems by which we monitor ad record data on an operation. Location Midland, Texas Minimum Experience Mid-level
    $36k-60k yearly est. 3d ago
  • Coiled Tubing Service Supervisor

    Step Energy Services Ltd.

    Customer Service Supervisor Job 39 miles from Big Spring

    Our culture is made up of highly motivated professionals striving for excellence in every office, board room and job site. Our professionals are collaborative individuals who pursue career growth with distinction and are willing to work for it. They understand the pivotal role they play in keeping every professional safe, forge trust by listening to one another, learn from every action large and small, and engage fully in their work to support every aspect of the organization. Reporting to the Site Manager, the Coiled Tubing Service Supervisor is responsible for the safe and efficient execution of various coiled tubing operations to meet client's needs. This position will also be responsible for leading, coaching, directing, and organizing the crew and may provide backup to Site Manager as required. * Plans and performs necessary calculations for the job at the well site as needed. * Communicates effectively with management, field coordinators, clients and crews in the planning, coordination and execution of STEP Energy Services operations. * Reviews treatment programs to ensure they include the proper function, are error free and are within the capability of the crew and equipment. * Coordinate activities of coiled tubing operators during equipment rig up and rig down on location. * Performs pre-job activities prior to leaving the shop or location to ensure the following: * Proper equipment for the job type (wellhead connections, BOPs, injector capabilities, pipe size, etc). * Required permits are obtained prior to travel. * Required pre-trips are complete. * Documentation is available for compliance with the Department of Transportation regulations, company specific authorizations, etc. * Crew members have proper PPE and safety certifications. * MSDS Binders and SOP Manuals are updated and available on site. * Meets the Well Site Supervisor and follows up with crews regarding lease conditions prior to moving equipment onto or off locations. * Spots all equipment in accordance to government regulations and on the advice of the Well Site Supervisor. * Supervises and assists in the rig up of the coiled tubing unit, crane, nitrogen and fluid pumping equipment. * Directly supervises pressure testing and function testing of the BOP system. * Conducts pre-job and hazard assessments with all personnel on location and assigns duties to personnel regarding operations. * Completes all paperwork in a professional manner and has all required paperwork signed by the Well Site Supervisor as per the clients and STEP Energy Services procedures. * Ensures all Workplace Safety, OHA, and HSE policies and regulations are adhered to all times. * Conveys all safety concerns and procedures to clients and STEP professionals, and other services on location. * Assists in the development of all coil personnel and provides guidance, leadership and discipline to all employees under the direction of the Site Manager. WE OFFER: **Benefits:** Robust benefits package that includes: * Medical * Dental * Vision * Company-paid short-term disability * Company-paid Life and AD&D. * Voluntary life/AD&D * Long Term disability * Accident coverage * Critical illness * 401k with company match * Vacation and paid sick time QUALIFICATIONS: * Minimum three to four years' experience in coiled tubing preferred with relevant driving experience. * Certifications - H2S Alive, Standard Level First Aid, CPR, Hours of Service with Fatigue Management, fit testing, Fall Protection, Confined Space Entry, Detection of Flammable Substances, Defensive Driving, Well Control - CT Supervisory level, Safeland, Hazwoper, Forklift, Manlift. * Class A CDL driver's license along with a driver evaluation. Hazmat and tanker endorsement. * Working knowledge of Microsoft Excel and Outlook to enable competency in all aspects of day to day operations involving spreadsheets and daily communication. **Safety Focus:** Safety is one of our core values and is our first priority, both in and out of the field. Our primary goal is to successfully deliver results without compromising the safety of our professionals. **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications**
    $36k-60k yearly est. 4d ago
  • Service Supervisor

    Supreme Services 4.4company rating

    Customer Service Supervisor Job 39 miles from Big Spring

    * The Service Supervisor 1 is an individual that has been a Equipment Operator 3 for at least 6 months, has successfully completed all training requirements, and has been deemed competent by line management in accordance with the Training and Career Development Program. * This position includes well site customer interface, job execution, well site management, equipment set up, trouble shooting and breakdown of equipment sent out to various customer locations. * The SS 1 must correctly and safely operate and install Supreme Services Pressure Control Divisions products in a safe and environmentally conscious manner. * The SS1 must have a competent understanding of pressure control/wireline components and associated equipment to include experience in preparation and assembly of all necessary components as per customer specifications. * The SS 1 must be able to perform the above duties while adhering to all of the policies and procedures included in the Safety and Quality Management Systems of Supreme Services, Inc. and other relevant WPCE procedures. * The objective for the Service Supervisor 1 is to work his/her way into the Service Supervisor 2 position within 6 months' time frame. * Receives and follows oral or written instructions to output completed projects. * Loads and unloads material onto or from pallets or baskets by hand, or using alternative lifting equipment. * Operates powered industrial truck (Forklift) to stage and/or move WPCE and miscellaneous equipment throughout the facility. * Coordinates WPCE components from job return, to repair, to stock and reassembly for subsequent job requirements. * Hydrostatically test all WPCE and associated components. * Attaches identifying tags or labels to materials and distributes to proper staging area. * Applies knowledge of understanding and training to inspect material at this phase for completeness and conformity to company requirements. * Travels to customer's location to assist with equipment setup, job execution, trouble shooting and breakdown of equipment upon job completion. * Responsible for all related reporting and documenting procedures and chain of command * Maintains housekeeping of general work area and as directed. * May be assigned to assist in other work areas as job demands dictate. * May perform simple adjustments and/or repairs to equipment within work area. * Participates in Safety and Quality programs. * Complete all Client specific safety and operational related training * Performs other duties as assigned by Manager. * Works collaboratively with other employees and all third parties. * Exemplifies Leadership and professionalism Education High School Diploma or GED Experience * The Service Supervisor 1 position must have a working knowledge of onshore WPCE activities and proficiency in proper startup of equipment, initiation of grease injection, switching tanks, maintaining proper pressures as per job requirements. * Must be able to respond safely and effectively to changes in well bore conditions causing a direct impact on the operation. * Facilitates the logistics of WPCE with Client to ensure compliance to Preventive Maintenance Program * Has complete oversight of ensuring the operation is conducted according to SSI standards and any other government regulations that are applicable. * Maintains accurate inventory of all chemicals on location belonging to or provided by Supreme Services. * Accurately prepares job tickets on location to ensure that daily costs are properly tracked. * Ensure proper completion of Job Packet * Must have a working knowledge of the software systems by which we monitor ad record data on an operation.
    $34k-50k yearly est. 60d+ ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Big Spring, TX?

The average customer service supervisor in Big Spring, TX earns between $26,000 and $51,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Big Spring, TX

$37,000
Job type you want
Full Time
Part Time
Internship
Temporary