Agent Services Representative
Customer service supervisor job in Blue Springs, MO
This is an existing opportunity to enter the fast-paced real estate environment as a concierge Agent Services Representative. This role works closely with office brokers and top-producing agents and teams. This position provides sales associates with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance.
Job Duties and Responsibilities
(Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides. (60-80%)
Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate's personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports. (10-20%)
Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records. (10-15%)
May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5-10%)
Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5-10%)
May serve as back-up to other office staff. (5-10%)
Perform any additional responsibilities as requested or assigned. (0- 5%)
Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
Minimum of high school diploma or the equivalent. Secondary education preferred.
Experience:
One to three years clerical or administrative experience.
Marketing and social platforms experience preferred.
Real estate knowledge preferred.
Knowledge and Skills:
Knowledge of real estate, title and/or mortgage business preferred.
Strong computer/technology skills: proficient in Microsoft Office and Canva products.
Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
Effective analytical and problem-solving skills. Attention to details.
Demonstrated verbal and written communication skills including presentation ability.
Wage: $20 - $22 hourly; actual wage is based upon education and experience.
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Customer Accounts Advisor
Customer service supervisor job in Independence, MO
The hourly range for this position is $14.75 to $15.50. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
Food Services Leader
Customer service supervisor job in Higginsville, MO
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $15.70 - $23.33 / hour
Qualifications
Previous experience or working knowledge of restaurant operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Background check is required
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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Customer Experience (CX) Consultant
Customer service supervisor job in Overland Park, KS
Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools.
We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life.
Responsibilities (other duties may be assigned)
Customer Experience Strategy
Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development.
Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences.
Identify CX opportunities using VoC, customer behavior data, and industry benchmarks.
Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies.
Define KPIs and success measures for customer experience initiatives.
Data Analysis & Insights
Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data).
Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX.
Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making.
Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making
Apply statistical techniques to support recommendations.
Translate insights into compelling stories that influence client decisions.
Qualitative Research
Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors.
Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making.
Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research.
Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations.
Cross-Functional Consulting
Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities.
Identify and resolve data quality issues impacting business insights.
Balance multiple projects while delivering high-quality, on-time deliverables.
Ability to work independently and be resourceful.
Contribute to proposal development and client presentations as needed.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's or Master's degree from an accredited college or university.
4+ years of experience in consulting, customer experience, or strategy.
2+ years of experience in data analysis, business intelligence, or data storytelling.
Experience conducting or supporting primary and secondary customer research.
Strong written and oral communication skills.
Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools.
Understanding of survey methodologies, sampling, and data weighting.
Understanding of statistical methods.
Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred.
Willingness to travel up to 50%.
This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with!
Salary Range: $90,000 - $110,000
Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships.
Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals.
Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.
Customer Engagement Unit Manager (Bilingual)
Customer service supervisor job in Lenexa, KS
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
About the RoleWe are seeking a strategic, results-driven Customer Engagement Unit Manager to oversee a high-performing team of Collections Specialists focused on maximizing recoveries while delivering a best-in-class customer experience. This leadership role demands a seasoned collections professional capable of driving operational excellence, elevating agent capability, and ensuring adherence to all regulatory and compliance standards. The ideal candidate brings advanced expertise in collections strategy, performance optimization, real-time operational management, and targeted coaching, with a demonstrated ability to influence outcomes, strengthen team effectiveness, and achieve ambitious recovery goals within a dynamic, compliance-driven environment.Key Responsibilities
Lead, coach, and develop a team of ~15 Collections Specialists, driving consistent achievement of recovery and performance targets.
Conduct weekly 1:1s focused on liquidation outcomes, call quality, compliance, talk-off execution, and individualized skill development.
Deliver ongoing side-by-side coaching, call monitoring, and targeted training to improve negotiation, engagement, and consumer experience.
Hold agents accountable to daily and weekly expectations, including outreach KPIs, promise and activation rates, contact strategies, and policy compliance.
Facilitate regular team meetings to reinforce collection strategies, regulatory requirements, and evolving performance priorities.
Complete semi-annual performance reviews and develop tailored performance improvement and growth plans aligned to collection competencies.
Oversee real-time operations, adjusting staffing, schedules, and workflow to maintain service levels and maximize right-party contact opportunities.
Manage escalated calls and emails with strong negotiation, leadership presence, and effective de-escalation techniques.
Ensure all collection activities align with internal policies, client requirements, FDCPA, Reg F, UDAAP, and applicable state regulatory standards.
Analyze performance trends and portfolio insights to identify gaps, recommend solutions, and drive increased liquidation and operational efficiency.
Partner with leadership to refine talk tracks, contact strategies, and processes that elevate payment rates, agent productivity, and consumer outcomes.
Support the implementation of new tools, workflows, and training initiatives that strengthen collection outcomes and team effectiveness.
Consistently meet and exceed deadlines for assigned projects and tasks, demonstrating strong time-management, prioritization, and organizational execution to support departmental goals and operational timelines.
Design and implement creative team-engagement activities that strengthen culture, reinforce performance priorities, and enhance collaboration, motivation, and overall employee experience within the unit.
Required Skills & Qualifications
Educational Requirements: High school diploma or equivalent required; Bachelor's degree preferred.
Experience Requirements: Minimum 4+ years of collections experience, with at least 2+ years in call center or collections team leadership strongly preferred.
Exceptional and or expert-level thinking in collections operations, including call strategies, portfolio management, regulatory compliance, consumer negotiation techniques, and best practices for driving recoveries in a regulated environment.
Exceptional communication, coaching, and interpersonal skills, with the demonstrated ability to influence performance, develop talent, and guide agents toward consistent results.
Strong analytical and critical-thinking capabilities, with a high level of attention to detail in evaluating trends, identifying performance gaps, and executing data-driven decisions.
Proven ability to manage multiple priorities and maintain operational excellence in a fast-paced, metrics-driven collections environment.
Demonstrated success leading a collections team, improving liquidation rates, and strengthening skills through targeted coaching, accountability frameworks, and performance optimization.
Ability to foster a positive, collaborative, and professional team culture grounded in compliance, customer experience, and measurable outcomes.
Proficiency with essential call center technologies, including dialers, CRM platforms, reporting dashboards, and workflow management tools.
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueAccord and make a difference.
For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our
Privacy Policy
.
Auto-ApplyCustomer Service Supervisor
Customer service supervisor job in Kansas City, MO
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Have you been told you're a "people person"? Do you enjoy solving problems with attention and care? Are you ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team.
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.
WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST
* Leading a team of representatives using encouragement and accountability to create a cohesive work unit
* Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
* Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
* Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
* Education: High school diploma with some college course work in business or related field; equivalent experience
* Experience: 5-7 years of customer service/call center experience
* Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
* Skills: Effective communication, supervision, organization, time management
* Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
* Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Schedules:
* 12:00 noon - 9:00 pm OFF Fri/Sat
* 10:00 am - 7:00 pm OFF Sun/Mon
* 2:00 pm - 11:00 pm OFF Sun/Mon
Preferred Qualifications
* Additional Experience: 3+ years of supervisory or leadership experience
#LI-TC2
CCS450 2025-65696 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Customer Service Supervisor
Customer service supervisor job in Shawnee, KS
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
Customer Service Supervisor Full Time with benefits -Cosentinos Price Chopper 249 Shawnee KS 66226
Customer service supervisor job in Shawnee, KS
Job DescriptionDescription:
The Customer Service Supervisor at Cosentinos Price Chopper in Shawnee, KS, is a pivotal role responsible for leading and motivating a team to deliver exceptional customer experiences. This position requires a strong focus on customer support, problem-solving, and effective communication. The ideal candidate will possess excellent leadership qualities, organizational skills, and the ability to manage customer inquiries efficiently. This role demands a detail-oriented individual with strong interpersonal communication skills and a commitment to maintaining high standards of professionalism.
Responsibilities:
Supervise and train customer service representatives, fostering a positive and productive work environment.
Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
Ensure adherence to company policies and procedures related to customer service operations.
Manage daily operations, including scheduling, staffing, and resource allocation, demonstrating strong time management and prioritization skills.
Utilize computer literacy and Microsoft Office Suite (especially Excel) to track performance, generate reports, and manage data entry.
Collaborate with other departments to address customer needs and improve overall customer satisfaction.
Demonstrate leadership by setting a positive example and motivating the team to achieve sales and merchandising goals.
Maintain a thorough understanding of customer relationship management (CRM) principles and apply them in daily interactions.
Effectively communicate with customers and team members, utilizing strong English language skills and written communication abilities.
Minimum Qualifications:
High school diploma or equivalent.
3-5 years of experience in a customer service role.
Working knowledge of Microsoft Office Suite, including Excel.
Demonstrated ability to handle customer inquiries and resolve issues effectively.
Strong interpersonal communication skills.
Proven leadership abilities and the capacity to motivate a team.
Excellent organizational skills and the ability to multitask.
Ability to work a flexible schedule, including evenings and weekends.
General knowledge of customer support principles.
Preferred Qualifications:
Previous supervisory experience in a retail environment
Nutrition Services Supervisor
Customer service supervisor job in Lees Summit, MO
Full-Time, Evenings
2p-11p
Varied Weekdays and Every Other Weekend
**Cook Experience Preferred**
Coordinates and supervises the Village Care Center Nutrition Services department in order that clinical requirements are satisfied for properly nourishing the residents. Responsible for the coordination and supervision of food production. Assists with the development of menu planning, forecasting, purchasing, receiving and storage, and serving. Responsible for following instructions and carrying out assignments properly. Supportive of the Village's mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.
ESSENTIAL JOB FUNCTIONS
Plans and directs the function of the food production department.
Utilizes knowledge of different diet plans to coordinate with clinical staff, dietician, residents and families to ensure residents specific dietary needs are being met.
Ensures that quality of food being served is meeting John Knox Village and State regulations.
Responsible for supervising the work of others.
Adheres to all safety regulations and requirements.
Handles stress well and gets along with others within the workplace and with customers outside the department.
Maintains acceptable standards of workplace conduct.
The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.
ESSENTIAL QUALIFICATIONS
Education:
Certification from a two year program in Home Economics or Food Management or an equivalent combination of education and experience required.
Licenses/Certifications:
Must obtain current Food Handler Permit within 30 days of start date.
Knowledge and Skills (required unless otherwise noted):
Ability to work with a large group of residents/customers.
Intermediate level knowledge of cash handling and cash register operation.
Basic knowledge of Microsoft Word, Excel and Outlook
Ability to work irregular hours.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
Ability to read and interpret documents such as safety rules, operating instructions, handbooks and procedure manuals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform tasting and/or smelling.
Ability to apply common sense understanding to carry out detailed but straight-forward written or oral instructions.
SPECIAL WORKING CONDITIONS
Primarily works in a kitchen and restaurant environment.
The associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
The associate is exposed to infectious diseases.
The associate is required to function around individuals with challenged mental capacities.
All associates may be called upon to assist other departments in a declared emergency situation.
The Food Service Associates and Restaurant/Village Care Center Management Staff and Catering Staff and Supervisors are exposed to both extreme heat and cold with working around ovens/grills/cooktops and in freezers/coolers. These positions are also exposed to steam when handling food. They also handle sharp blades such as knives.
PHYSICAL AND MENTAL DEMANDS
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maximum occasional lift of 55lbs from 4-64 inches; maximum frequent lift of 35 lbs from 0-75 inches; Maximum occasional carry of 55 lbs at self-selected height for 50 ft; maximum frequent carry of 25 lbs for 100 ft; Maximum occasional horizontal push/pull of 60 lbs for 50 ft; maximum frequent horizontal push/pull of 18 lbs (2 person of 35 lbs) for 1300 ft; maximum occasional vertical push/pull of 30 lbs from 36-72 inches; Frequent grip force of 45 lbs; constant grip force of 10 lbs; constant pinch force of 5 lbs; Occasional climb of 18 inches; Frequent forward reach of 40 inches; occasional overhead reach of 84 inches; frequent lateral reach of 40 inches; Constant bend/crouch; frequent crouch/kneel; Frequent neck flexion; occasional neck extension; frequent neck rotation; frequent trunk rotation; Frequent fine motor coordination; frequent hand coordination; constant foot coordination; Constant balance; constant walking; occasional sitting.
PDC Level: HEAVY
SUPERVISION RECEIVED
Reports to Restaurant Manager
EOE/D/V
Nicotine-Free Workplace
Post-offer background check and health screening required
call center nurse specialist
Customer service supervisor job in Overland Park, KS
Duration : 6 Months (Possible Extension based on the business needs) Job Title : Call Center Nurse Specialist Work Schedule : Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday
Job Description:
Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
• Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
For Funds, Costs or Profits: NA
For Supervision: NA
For Internal and External Relationships: Responsible for customer and patient interactions.
Scope of Position Responsibilities, Continued
For Organization Influence: Limited - Works within the guidelines of a specific program.
Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
Required Education and Experience: Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent. Advanced degree or certification preferred. Five years health care related experience generally preferred. RN licensure in the state(s) of practice required.
Preferred Education and Experience: Bachelor's Degree in Nursing with advanced certification. Five years health care related experience. RN with Rx sales or clinical telephonic expertise.
License/Certifications
Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice.
Additional Skills
Analyze data
Answer telephones
Develop/maintain networks on a broad cross section
Effective at group involvement
Handle multiple tasks
Compile data/statistics
Establish filing system
Input data into computer systems
Use computerized spreadsheets to conduct analysis
Problem solving
Research information
Strong communications-written and verbal
Time management
Effective interpersonal, negotiating and communication skills required.
Computer Skills
Data entry
Visual concentration on computer screens
Multi-user computer systems
Personal Computer
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
Qualifications
RN License for Kansas
Additional Information
Thanks & Regards,
Mahesh Kumar
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
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Easy ApplySupervisor, Bioanalytical Services
Customer service supervisor job in Lenexa, KS
Supervisor, Bioanalytical Services- FLOW CYTOMETRY- Lenexa, KS ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Supervisor, Bioanalytical Services to join our diverse and dynamic team. As a Supervisor, Bioanalytical Services at ICON, you will oversee the daily operations of the bioanalytical laboratory, ensuring the accurate and timely analysis of biological samples to support clinical research projects. Your leadership will be vital in maintaining high-quality standards, optimizing laboratory workflows, and fostering a collaborative environment among team members.
What You Will Be Doing:
* Supervising and managing the bioanalytical services team, ensuring compliance with regulatory requirements and adherence to standard operating procedures (SOPs).
* Overseeing the planning and execution of bioanalytical studies, including method development, validation, and sample analysis for pharmacokinetics and biomarkers.
* Collaborating with cross-functional teams, including project management and quality assurance, to ensure timely delivery of accurate analytical results.
* Implementing and monitoring quality control measures to maintain laboratory standards and continuous improvement initiatives.
* Providing training and mentorship to laboratory staff, promoting professional development and a culture of scientific excellence.
Your Profile:
* Bachelor's degree in a relevant scientific discipline such as biochemistry, chemistry, or a related field; advanced degree is a plus.
* Significant experience in bioanalytical laboratory operations, with a strong understanding of regulatory requirements in the pharmaceutical industry.
* Strong leadership skills, with experience managing teams and driving collaboration in a fast-paced laboratory environment.
* Excellent analytical and problem-solving skills, with a focus on attention to detail and data integrity.
* Effective communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
What ICON can offer you:
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
* Various annual leave entitlements
* A range of health insurance offerings to suit you and your family's needs.
* Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
* Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
* Life assurance
* Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
Service Supervisor
Customer service supervisor job in Kansas City, MO
Service Supervisor BH Job ID: 3202 SF Job Req ID: 15559 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title : Service Supervisor
Location : Kansas City, MO (onsite with travel)
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Summary
Step into a fast-paced, customer-focused environment as our Service Supervisor in the compressed air commercial segment. You'll oversee the local service function across the full equipment life cycle while partnering with the sales team to drive business growth. A solutions-oriented leader, you'll guide your team in maintaining and repairing rotary screw and reciprocating air compressors, as well as compressed air system components. This role empowers you to think like an owner, taking charge of the Service P&L, making sound business decisions, and enabling your Customer Center to achieve performance goals while raising the bar in service excellence. At the core of this role is your ability to be an exceptional leader; someone who sees the big picture, hones in on the details, and elevates team performance.
Take the next step in your career and lead a team where your decisions shape success and your leadership sets the standard.
Responsibilities
* Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
* Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
* Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
* Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
* Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
* Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
* Other duties as assigned to support the service business and ensure customer satisfaction.
Requirements
* High school diploma or GED required with relevant work experience
* 3+ years' experience in an industrial sales business setting.
* 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader.
* Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
* Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
Core Competencies
* Advanced customer service skills including conflict resolution, communication, negotiation, etc.
* Leadership skills with the ability to inspire, develop, and hold teams accountable
* Strong verbal and written communication skills
* Solid operating knowledge of Microsoft office software and other basic computer usage.
* Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.
Preferences:
* Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent related field
Travel & Work Arrangements
* This is an onsite, with travel position and a Company Vehicle is provided.
* Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical /equipment rooms.
* This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************
Supervisor, Facility - Residential Services
Customer service supervisor job in Kansas City, MO
Department: Residential Services
County or State funded: County
Exempt or Non-exempt: Exempt
Paygrade: C-114
Salary pay rate: $25.75 to $32.19 hourly
Basic Function and Responsibility:
Provide leadership and oversight to staff involved in the daily operations and administration of a youth treatment facility and its programs. Ensure efficient delivery of services that address the habilitation and rehabilitation needs of youth. Oversee shift operations to maintain compliance with all relevant standards, rules and protocols including. staff coverage and facility security. If assigned to manage detention control room, serve as the Terminal Agency Coordinator (TAC) for the law enforcement database, ensuring proper coordination and data management. Monitor the implementation of treatment programs and related services to ensure consistency and quality. Participate in and conduct meetings related to service area operation. Monitor logbooks and documentation for compliance and accuracy. Prepare required reports and documentation \including evaluations, advisory notices, supervisor logs, and incident reports.
Appointing Authority and Supervision Received:
The deputy court administrator of family court is the appointing authority. The facility supervisor receives direct supervision by the manager and/or assistant manager of the facility.
Supervision Exercised:
This position is directly responsible for the supervision of shift leaders, youth workers and control room clerks assigned to the unit.
Characteristic and Assigned Duties: (The following duties are representative of the position and do not include all duties which may be performed.)
Lead, schedule, and oversee daily staff activities to ensure effective facility operations.
Provide supervision, training and performance evaluations for staff.
Assign tasks and monitor progress to ensure quality deliver of habilitation programs for youth and families.
Conduct interview, make hiring recommendations, assess staff performance, and manage disciplinary actions as needed.
Ensure staff compliance with mandatory training requirements and facilitate cross -training for operational flexibility.
Oversee the implementation of operation procedures and daily facility functions, ensuring compliance with established standards, for example, ACA.
Forecast and prepare for immediate and short-term needs, ensuring adequate resource allocation and operational readiness.
Monitor facility security procedures, including juvenile intake, visitation, key/tool/property control, and conduct frequent inspections of safety equipment and facility conditions.
Respond to emergencies and disturbances; execute emergency protocols as needed.
Investigate and implement a variety of operational problems and provide input.
Receive and respond to after hour calls, including returning to the facility when necessary.
Coordinate daily resident activities, including visitation with family members and progression through treatment programs.
Facilitate individual and group programming consistent with rehabilitative goals.
Participate in interdisciplinary staffing teams to monitor youth progress and adjust programming as necessary.
Ensure a safe, secure, and supportive environment for both youth and staff.
Detention (control room only) (Technical Agency Coordinator - TAC): Ensure compliance with the use of a large law enforcement database system on a federal, state, and local level; oversee the data entry and retrieval of information in the system and work with outside agency personnel to ensure that the data entry and retrieval of information from the system (related to warrants, ex parte orders, etc.) and all system activity and reporting requirements are met.
Prepare and submit timely reports regarding various system activity and use.
Perform related work as required to include but not limited to serve on teams and committees as assigned, cross-train for other jobs as assigned, and work on special projects as assigned.
Conduct and attend daily staff briefings and monthly staff meetings.
Attends meetings, seminars and training as required.
Attend and testify in court.
Monitor logbooks and various documentation on youth.
Review all incident reports.
Conduct case audits to ensure that cases meet and maintain compliance with established court standards.
Compose, prepare and review a variety of routine and non-routine reports, narratives and other documents.
Ensure the proper completion and retention of unit records.
Advise, assist and consult with immediate supervisor to formulate, implement and sanction policies and procedures and provide recommendations and input for long-range needs and objectives.
Ensure staff is compliant with training requirements.
Investigate and resolve staff disciplinary matters or recommend appropriate action.
Perform other duties as required.
Knowledge, Skills, and Abilities:
Knowledge in the modern principles, best practices, methods and techniques of treatment and counseling modalities for at-risk youth and families.
Knowledge of applicable court procedures and related laws.
Knowledge of the organization, operation, functions, responsibilities and jurisdiction of a juvenile or family court system.
Ability to plan, schedule, assign, and supervise the work of subordinate employees engaged in a variety of activities.
Ability to lead and motivate others.
Ability to prioritize your own work and the work of subordinates.
Skill in supervisory techniques and group leadership.
Skill and ability in the operation of computers and other standard office equipment, i.e., telephone, copier/fax, printer, etc.
Ability to apply analytical skills and make immediate and critical decisions for appropriate and effective responses concerning safety and security.
Ability to work and relate in a positive fashion toward individuals from diverse backgrounds and maintain effective working relationships.
Ability to communicate effectively, clearly and concisely, both orally and in writing, and to prepare clear and concise reports, letters, memoranda and other documents.
Ability to make sound decisions in accordance with laws, regulations and court policies and procedures.
Ability to operate a vehicle in a safe and prudent manner.
Ability to understand and follow oral and written instructions.
Job Environment:
Work is performed within a secured, or non-secured facility.
Subject to intercede or be involved in physical confrontations and restraint.
Subject to youth who are aggressive and volatile and those who have psychiatric, or other needs.
Transport youth and work mandatory overtime as required.
Minimum Qualifications:
Bachelor's degree in a directly related field. (Experience as a shift leader with family court and a recommended passing score on the impact promote exam may be substituted on a year-for-year basis for the degree.) Two years of directly related work experience with at-risk youth (Experience as a deputy juvenile, case management, juvenile probation officer or a related capacity preferred), with one year of supervisory experience.
Necessary Special Requirement:
Minimum age requirement is 25 years old.
Must possess and maintain a valid driver's license from state of residence and provide proof of such.
Must possess and maintain state mandated auto liability insurance and properly licensed/reliable vehicle and provide proof of such.
Must be able to successfully pass physical exam/physical abilities performance test.
Approved Forms: N/A
Equal Opportunity Employer
Auto-ApplySupervisor, Nutrition Services
Customer service supervisor job in Grandview, MO
QUALIFICATIONS * Grade 12 education (MB Standards) * Completion of a relevant leadership or supervision certificate based program or equivalent education * Completion of Dietary Level II or recognized institutional or quantity cooking course or Journeyperson Cook certification
* Current Food Handler Training Certificate Level 1 or willing to obtain within six (6) months
* Two (2) years (minimum 4030 hours) health care food service or institutional cooking experience
* Province of Manitoba Class 5 Drivers License, and access to a personal vehicle to provide service within Prairie Mountain Health
* Required proficiency in computing skills, including Microsoft Office programs (Outlook, Word, Excel, Access and PowerPoint) and internet applications
* Demonstrated leadership and managerial ability
* Ability to maintain positive working relationships with co-workers and clients
* Demonstrated dexterity, speed and efficient work methods
* Demonstrated organizational skills, and the ability to work independently
* Demonstrated communication skills
* Demonstrated flexibility to facilitate changes in techniques and procedures
* Ability to display independent judgment
* Ability to respect and promote a culturally diverse population
* Ability to respect and promote confidentiality
* Ability to perform the duties of the position on a regular basis
POSITION SUMMARY
The Nutrition Services Supervisor, acting as a member of a multidisciplinary team, functions under the vision, mission, values and strategic priorities of Prairie Mountain Health. As point of first contact, the Nutrition Services Supervisor plans, organizes, coordinates and evaluates the operation of the department related to Nutrition Services at the facility level. These include participation in human resource management, fiscal management, information management, and environmental services management on a day to day basis. The Supervisor of Nutrition Services is responsible for personal professional development, and promotes ongoing staff development, and team building.
The Nutrition Services Supervisor is responsible for performing the following activities according to related policies and procedures and any government regulations and legislation: all aspects of food service production and distribution to related areas with emphasis on portion control, waste control, proper sanitation and safety. The Nutrition Services Supervisor prepares all food according to menu and therapeutic specifications; monitors and ensures food is served at optimal temperatures and leftovers are properly used according to established regulations and policies.
RESPONSIBILITIES:
Overview:
* Ensures staff is scheduled on a daily basis in accordance with baseline budget and applicable overtime procedures.
* Assists in the effective and efficient provision of staff resources to meet department needs.
* Applies the appropriate Human Resources staffing procedures to ensure the department is adequately staffed and takes action to mitigate vacancies.
* Ensures the availability of competent and proficient staff necessary to provide and support the highest quality of work possible within existing resources.
* Assists in administering annual vacation procedures.
* Approves shifts swaps.
* Coordinates and organizes staff meetings as required.
* Provides reports, justifications and incident reports as required.
* Participates in the application of the Attendance Support and Assistance Program.
* Participates in the application of the performance appraisal process.
* Implements audits related to the areas of responsibility and shares results with staff, applicable Regional Manager, Area Manager, Manager and other relevant stakeholders.
* Assists in the achievement and maintenance of standards in accordance with overall professional and facility/regional standards.
* In collaboration with the service team, identifies and recommends actions that will operationally improve the Nutrition Services Department.
* Participates in the development and review of Nutrition Services Department policies and procedures.
* Assists staff to maintain expertise as new methods and techniques are developed and introduced, as based on research findings.
* Ensures documentation is complete and is consistent with facility/regional policy.
* Reviews monthly financial reports, as required.
* In consultation with the Regional Manager, Nutrition Services and/or Manager, Nutrition Services approves expenditures for the departments.
* With the assistance of staff, identifies departmental areas of unnecessary expenditure in supplies and services, participates in the development and implements methods to reduce and/or reallocate same.
* Ensures sufficient equipment for the department and makes recommendations for purchasing new and/or replacement equipment.
* Participates in the planning of renovations.
* Ensures appropriate security and use of supplies.
* Responsible for purchasing, receiving, checking and storage of food and supplies as required. Responsible for reporting damaged or missing goods.
* Ensures familiarity with all diets, the use of reference materials, and technical terms used in Nutrition Services.
* Prepares all food in accordance with production schedules, standard recipes, quality standards (taste, texture, presentation and appearance) and portion control guidelines.
* Prepares all food items as required for special and catered functions and other departmental programs (e.g. Meals on Wheels, Adult Day Program).
* Completes preparations for all therapeutic or texture-modified foods required.
* Adheres to the approved menu and therapeutic guidelines regarding the preparation and serving of therapeutic and/or texture-modified diets.
* Makes necessary changes to the client menus as directed in consultation with the Manager, Nutrition Services or Registered Dietitian.
* Monitors and records temperature of foods through storage, preparation and service to ensure established temperature goals are achieved or exceeded.
* Maintains safe and healthy food preparation environment through compliance with "Food Safety Code of Practice" standards.
* Ensures appropriate labeling, dating and storing or discarding of left overs, including hazardous food sample maintenance.
* Assists with planning, organizing and evaluating menu items.
* Ensures all relevant equipment is clean and operating efficiently.
* Assists with inventory procedures.
* Participates in orientation, training and mentoring of new employees and students.
* Reports Maintenance needs, accidents, injuries, security issues and unsafe work conditions to the Supervisor or Manager. Completes all necessary documentation.
* Complies with all regional and departmental policies and procedures.
* Sundry duties as assigned.
Supervisor - Patient Services (non-clinical)
Customer service supervisor job in Overland Park, KS
The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.
Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives
Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence
Coordinate and manage special projects which will frequently be cross-functional in nature
Presents to external audiences (primarily healthcare providers and insurers)
Core Competencies
Business Understanding
Has strong business process knowledge
Is aware of major issues or problems affecting operations
Evaluates how concepts, ideas and information could enhance the business operations
Communication
Communicates clearly and succinctly, in person, by telephone and e-mail
Listens to hear and understand; clarifies and confirms as appropriate
Probes for understanding of issues
Keeps others informed of decisions, changes, objectives, priorities and accomplishments
Development of Self and Others
Effectively develops others through coaching, counseling, feedback and opportunities
Effectively conducts performance management sessions with associates
Assists staff with setting developmental goals
Assists team leaders with the development of their teams
Leadership
Coordinates with other departments to provide patients the outcomes they need
Demonstrates strong team leadership skills
Manages and coordinates staff scheduling
Recruits and hires new associates
Demonstrates strong conflict resolution skills
Leads projects and process re-design efforts
Demonstrates a commitment to serving our patients
Demonstrates values and philosophies of the organization
Planning and Organization
Works effectively in a multi-task environment
Plans, organizes, manages and monitors activities according to priorities
Effectively facilitates groups / discussions to meet business needs
Displays strong sense of urgency
Uses good time managements skills
Analysis
Produces accurate work with attention to detail and is thorough
Possesses good analytical skills - data interpretation
and problem-solving
Requirements
Education and experience required:
Bachelor's Degree or equivalent work experience to include supervisory or applicable professional leadership experience.
Without bachelor's degree - applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting.
Specific type of experience required:
Professional level knowledge of customer care techniques and processes.
In-depth understanding of insurance plans and benefit structures.
Been involved in or managed special projects in a call center or similar environment.
Benefits
Competitive pay structure,
Matching 401(k) with immediate vesting,
Medical, dental, vision, life, & short-term disability insurance,
Paid time off and eight (8) paid holidays throughout the calendar year, and
Through proven success, motivation, and team work, potential for growth and promotions within the organization.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
Auto-ApplyCenter Supervisor
Customer service supervisor job in Lenexa, KS
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - KS - Lenexa
U.S. Hourly Wage Range:
$22.19 - $30.51
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - KS - Lenexa
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
Supervisor, Bioanalytical Services
Customer service supervisor job in Lenexa, KS
Supervisor, Bioanalytical Services- FLOW CYTOMETRY- Lenexa, KS ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Supervisor, Bioanalytical Services to join our diverse and dynamic team. As a Supervisor, Bioanalytical Services at ICON, you will oversee the daily operations of the bioanalytical laboratory, ensuring the accurate and timely analysis of biological samples to support clinical research projects. Your leadership will be vital in maintaining high-quality standards, optimizing laboratory workflows, and fostering a collaborative environment among team members.
**What You Will Be Doing:**
+ Supervising and managing the bioanalytical services team, ensuring compliance with regulatory requirements and adherence to standard operating procedures (SOPs).
+ Overseeing the planning and execution of bioanalytical studies, including method development, validation, and sample analysis for pharmacokinetics and biomarkers.
+ Collaborating with cross-functional teams, including project management and quality assurance, to ensure timely delivery of accurate analytical results.
+ Implementing and monitoring quality control measures to maintain laboratory standards and continuous improvement initiatives.
+ Providing training and mentorship to laboratory staff, promoting professional development and a culture of scientific excellence.
**Your Profile:**
+ Bachelor's degree in a relevant scientific discipline such as biochemistry, chemistry, or a related field; advanced degree is a plus.
+ Significant experience in bioanalytical laboratory operations, with a strong understanding of regulatory requirements in the pharmaceutical industry.
+ Strong leadership skills, with experience managing teams and driving collaboration in a fast-paced laboratory environment.
+ Excellent analytical and problem-solving skills, with a focus on attention to detail and data integrity.
+ Effective communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site (************************************* to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (******************************************************
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here (****************************************************** to apply
Commercial Service Supervisor
Customer service supervisor job in Olathe, KS
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our Olathe, Kansas office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!
Job Responsibilities:
Assist with daily scheduling of all jobs; ensuring customers' preferences are met
Provide immediate problem-solving assistance to office staff or service technicians
Constantly monitor in Real Time service technicians' schedules in computer to maximize efficiency and profitability
Track for jobs completed and place follow up calls to customers to ensure expectations were met
Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
Responsible for timely completion of all administrative paperwork associated with this position
Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
Participate in planning process and establishing department goals and objectives
Other duties assigned by manager
Job Requirements:
Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience
Experienced using Microsoft Office applications
Must have a valid driver's license and a good driving record
Ability to effectively communicate with the customer and represent the company in a professional manner
Strong aptitude for technical applications and mechanical systems
#PaceID2
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Employment Services Supervisor | $22.05 - $25.14 / Hour
Customer service supervisor job in Gladstone, MO
You can earn more, grow more, and Be More at Easterseals.
Easterseals leads the way to full equity, inclusion, and access for people with disabilities, families, and our community. Join us, and together, we will make the world a better, brighter, more fulfilling place for all.
We all want to find a career we love. As an Employment Specialist Supervisor at Easterseals, you will help unlock strengths, discover passions and develop employment skills so those with disabilities can find a job they love! Join us!
Position Summary:
The Employment Services Supervisor provides day-to-day supervision of the employment services program and team members. This position oversees pre-employment and employment services for individuals with disabilities. Ensures supports provided meet organizational guidelines, funder requirements and accreditation standards.
Full-time employment opportunities
Pay based on individual experience
Yearly raise opportunities
Job training
Comprehensive PTO, retirement, and health benefits package for full-time team members
Essential Functions:
Oversees program activities to ensure quality services are provided according to individualized goals, organizational guidelines, funder requirements and accreditation standards. This includes ensuring that the implementation of individualized support plans occurs according to the goals of each individual served.
Creates program schedules based on services received, individuals supported and organizational guidelines, and ensures daily transportation is covered. Assists in developing and maintaining community partner relationships as needed.
Supervises team members including interviewing, hiring, and training new employees. Provides coaching, feedback and performance evaluations. Ensures team members are compliant on trainings and employee documentation.
Completes site checks for community-based program sites as well as one-on-one services occurring within the community to ensure individuals are supported appropriately.
Oversees and provides documentation for individuals supported and ensures compliance with organizational, funder and accreditation requirements.
Attends meetings, in-services and opportunities for ongoing education. Facilitates and participates in employee meetings and reviews any issues or training needs.
Provides direct support services as needed.
Qualifications:
High school diploma or equivalent required. Completion of college-level coursework in the human services field preferred.
At least one year of experience in a direct care position supporting individuals with disabilities required.
Previous experience in employment services preferred.
Previous supervisory experience preferred.
Must have knowledge of Microsoft Office suite and be able to work with a variety of computer systems.
Additional Requirements:
This position primarily works weekday daytime hours. May work evening and weekend hours depending on the needs of the organization.
This position requires driving personal or company vehicle. Transports individuals to their home, community sites and office location.
Must have reliable vehicle and maintain current driver's license and proof of insurance.
Must complete and maintain all required trainings/certifications.
Must maintain confidential information in accordance with HIPAA regulations.
Service Supervisor, 2nd Shift
Customer service supervisor job in Kansas City, KS
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference in the world as part of a company leading the electric vehicle revolution.
We are searching for a technically minded professional with administrative and supervisory capabilities to join the Service Team. This position reports directly to the Service Manager. Working time is Monday through Friday, second shift (6:00 PM - 2:00 AM). During the initial training period, normal first shift work will be expected. The person in this role would assume the functions below and other items as the company and position advance.
Position Responsibilities
Supervisory Role
Work with Regional Supervisors to seamlessly transition support into the second shift
Build Relationships with all Technicians and Customers
Assist with performance coaching
Daily Work Scheduling and Reporting
Manage regional Open Tickets
Dispatch and schedule Technician work
Engage third parties for emergency service
Review and submit closed tickets
Parts and Inventory
Assist Technicians and Customers with parts identification and sourcing
Request Estimates and Invoices
Request Field Parts Shipments
Technical Support
Provide Technical and logistics support to all technicians and third parties
Customer Interface
Respond to all weekend customer warranty and non-warranty requests
Promote maintenance labor and parts sales
Service Leadership Team
Participate in both Technical and Non-Technical Service Leadership meetings
Position Qualifications
Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
Supervisory Experience
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
Ability to set and prioritize goals and achieve them according to a schedule
Strong written and verbal communication skills
Proficiency with Microsoft Office (PowerPoint, Excel, Word)
Bachelor's degree or equivalent experience
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
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