Customer service supervisor jobs in Bowling Green, KY - 257 jobs
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Customer Service Attendant
Customer Service Associate
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Customer Relations Representative
Call Center Manager
Call Center Specialist
Director, Customer Support Services
Call Center Supervisor
Customer Service Team Manager
Service Lead
Customer Service Assistant
Customer Service Specialist
Customer Service Analyst
Casco Automotive Group-An Amphenol Company
Customer service supervisor job in Morgantown, KY
The CustomerService Analyst position is responsible for interacting with customers to provide information in response to inquiries about products, services and orders and to handle and resolve customer issues.
Essential Duties and Responsibilities
Enter all manual material releases and customer orders
Monitor and apply all running changes of product
Monitor customer websites as required
Respond to customer notifications for build out parts and issue obsolescence to appropriate departments as required.
Arrange customer expedites as required
Work directly with Shipping to ensure customer expectations are being met
Communicate issues that arise with customers on timely basis
Analyze customer orders daily for accuracy (making sure all lead times are being adhered to - drop in and drop out orders) Communicate with Customer on a timely basis any issues or concerns
Issue shipment releases as required for OEM direct (Ford, Chrysler, GMSPO and Ford Service)
Publish missed shipments / missed dollars reports daily
Publish On-Time-Delivery (OTD) report weekly
Provide monthly reports to the Plant Manager as required.
Maintain and publish all NAFTA / COO certificates
Maintain Customer requirements for packaging requirements (forms, corrugated and returnable)
Support and assist Quality on issues that arise.
Issue RMA (Return Material Authorization)
Performs other duties as assigned.
Education/Training Requirements
Associates' degree and a minimum of three (3) years of customerservice experience in an automotive manufacturing environment.
Any equivalent combination of experience and training which provides the required knowledge, skills and abilities may be substituted.
$34k-64k yearly est. 2d ago
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Customer Relations Representative - State Farm Agent Team Member
Abe Barwegen-State Farm Agent
Customer service supervisor job in Hendersonville, TN
Benefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Abe Barwegen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customerservice preferred.
Ability to handle high-stress situations calmly.
$27k-36k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Andrew Felder-State Farm Agent
Customer service supervisor job in Goodlettsville, TN
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$26k-34k yearly est. 1d ago
Customer Service Specialist
German American Bancorp, Inc. 4.5
Customer service supervisor job in Franklin, KY
Job Title: CustomerService Specialist As a CustomerService Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.
What You'll Do:
* Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
* What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.
Bonus Points:
* Bilingual/Multilingual
* CustomerService experience
* Cash-handling experience
What we can offer you:
* Medical, dental, vision, STD, LTD, Life insurance, etc.
* 17 days paid time off, 11 paid holidays and bereavement leave
* Education assistance program
* Paid parental bonding leave
* Wellness benefits
* Life event coverage
* Service awards
* Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
* National and local discounts on everything from computers and vacations to phones and retail shopping
* Free checking account, checks and discounted bank services
This position will be located at:
303 North Main Street
Franklin, Kentucky, 42134
United States
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
$32k-37k yearly est. 6d ago
Food Service - Huck's Food Service Lead
Hucks
Customer service supervisor job in Bowling Green, KY
Job Title: Food Service Lead
Job Purpose:
Every Food Service Lead is responsible for the proper and efficient operation of the Food Service Department within company policy in such a manner as to ensure that the department is profitable and maintains the highest level of quality and customerservice.
Job Duties and Responsibilities:
General Management
Ensures that the food service department is open and ready for business during all hours for which the department is scheduled to be open
Effectively schedules associates to meet business demands using fixed schedule
Gives all customers prompt and courteous service
Effectively communicates with store associates and management
Follows all federal, state and local laws and ordinances pertaining to the operation of the department
Provides a role model of conduct for other associates in the store
Controls variable expenses of the department
Ensure all associates are in proper uniform and providing prompt, courteous customerservice
Bookkeeping
Ensures all paperwork is done accurately and in a timely manner
Maintains inventory and loss within company guidelines
Conducts inventories as directed by management
Ensures all associates are properly recording all hours worked
Human Resources
Treats all associates with dignity and respect and uses the proper personnel management techniques
Ensures that all associates receive breaks
Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
Trains all new Associates on proper completion of their job duties
Security
Ensures all associate shift procedures are followed
Ensures a safe shopping and working environment
Ensures all safety rules are followed and protective equipment used
Merchandising
Ensures current sign program is posted on the date the program begins
Ensures current plan-o-grams being used
Communicates with the Division Manager any special needs or request
Effectively orders merchandise to prevent out of stocks and maintain proper inventory levels as directed
Maintenance
Ensures the food service appearance reflects company expectations and standards
All food service display cases and glass are clean
Reports any maintenance problems that cannot be corrected immediately without assistance to the store manager
Ensures all food service areas are kept clean and follows all sanitation procedures
Safety
Ensures that ladders are properly used
Ensures that lifting procedures are followed per company policy
Ensures that wet floor signs are used, per company policy
Reports accidents promptly to the Store Manager and corporate office
Huck's Bucks Loyalty App
Actively promote the Huck's Bucks Loyalty app to customers
Communicate to customers the benefits of signing up and using the app
Monitor transactions for potential misuse of points or discounts
Assist customers on how to sign up and use the app for discounts and redemption
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package including health, dental, vision, and life insurances, ESOP, 401K with match, paid time off, and paid holidays.
Opportunities for career advancement and professional development within a growing company.
Employee discounts for food and fuel.
The Requirements, Duties, and Responsibilities list is incomplete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).
$41k-84k yearly est. 18d ago
BESS Quality Team Lead
Shoals Technologies Group 3.9
Customer service supervisor job in Portland, TN
Job Description
BESS Quality Team Lead
Are you ready to join a fast-paced, innovative team making a real impact in the renewable energy industry? Join Shoals Technologies Group (NASDAQ: SHLS), a leading provider of electrical balance of systems (EBOS) solutions for solar and energy storage. Headquartered just north of Nashville, Tennessee, we have been driving industry innovation since 1996 by delivering cutting-edge technologies that improve efficiency, safety, and reliability for solar systems worldwide. With over 60 GW of solar systems deployed globally, we're setting the standard for the renewable energy industry.
We are a collection of engineers, renewable advocates, curious minds, and collaborators. Our manufacturing facilities in Tennessee and Alabama, along with sales teams across Spain and Australia, enable us to power clean energy solutions across Europe, Latin America, Africa, and Asia-Pacific. We push boundaries and challenge each other to design, develop, and deliver solutions with the potential to change the world. We are the rebellious hero.
Summary:
We are seeking a highly skilled and hands‑on BESS Quality Team Lead to oversee testing, validation, and commissioning activities for Battery Energy Storage System (BESS) products. This leader will guide a team of technicians responsible for functional testing, troubleshooting, quality checks, and performance verification of BESS units prior to deployment. The ideal candidate combines strong technical expertise with proven leadership ability, ensuring safe, accurate, and efficient testing operations in a fast‑paced manufacturing environment.
This role will also partner closely with Customer Care and Field Service teams to support issue resolution, analyze field performance trends, and ensure customer needs are integrated back into test processes and continuous improvement efforts. The BESS Test Technician Leader is critical to ensuring product reliability, safety, and compliance with industry standards. This position will drive continuous improvement, develop technician capabilities, and collaborate closely with engineering, production, and quality teams to resolve issues and optimize test processes.
Key Responsibilities:
Team Leadership & People Development
Lead, mentor, and develop a team of BESS Test Technicians, fostering a culture of safety, accountability, and continuous improvement.
Provide hands‑on training, coaching, and technical guidance to build team capability and ensure consistent testing quality.
Coordinate daily work assignments, manage staffing levels, and ensure technicians have the tools and resources needed to succeed.
Promote strong communication and collaboration across shifts and departments.
Conduct performance evaluations, set clear expectations, and support career growth for team members.
Bring together technicians with diverse backgrounds and skill sets, creating alignment and driving effective collaboration to achieve shared goals.
Technical & Operational Responsibilities
Oversee all testing, validation, and commissioning activities for BESS units, ensuring accuracy, completeness, and compliance with internal and external standards.
Perform and supervise functional testing, electrical verification, system diagnostics, and troubleshooting of BESS components and subsystems.
Ensure proper documentation of test results, non‑conformances, and corrective actions.
Collaborate with engineering teams to resolve technical issues, support root‑cause analysis, and implement corrective and preventive actions.
Maintain and improve test procedures, work instructions, and safety protocols.
Monitor test equipment performance, coordinate calibration, and ensure proper maintenance.
Support continuous improvement initiatives to enhance test throughput, reliability, and efficiency.
Ensure all testing activities comply with electrical safety standards, environmental requirements, and company policies.
Customer Care
Partner closely with Customer Care, Field Service, and Technical Support teams to understand real‑world product performance and recurring customer‑reported issues.
Support field issue resolution by reviewing test data, verifying failure modes, and providing technical insights from manufacturing test processes.
Contribute to customer‑facing root‑cause analyses by documenting findings, clarifying test behaviors, and offering data‑backed recommendations.
Participate in cross‑functional reviews to ensure customer concerns are translated into improvements in testing, product design, and quality controls.
Provide technical expertise for customer‑facing documentation, including troubleshooting guides, commissioning checklists, and resolution workflows.
Ensure timely communication of field trends back to the test organization to prevent recurrence through enhanced testing procedures or screening steps.
Collaborate with engineering and quality teams to develop corrective actions that demonstrably improve customer satisfaction and field reliability.
Qualifications
Minimum 3 years of experience in electrical testing, commissioning, or troubleshooting-preferably within BESS, power electronics, or renewable energy manufacturing.
Minimum 3 years of experience leading technicians or acting as a team lead, shift lead, or senior technician.
Experience working with customers to address quality concerns
Experience with Microsoft Suite and Minitab or a similar software
Strong understanding of high‑voltage systems, battery technologies, power conversion equipment, and electrical safety practices.
Hands‑on experience with multimeters, oscilloscopes, data acquisition systems, and other diagnostic tools.
Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
Demonstrated ability to coach, mentor, and develop technical talent.
Strong communication and interpersonal skills, with the ability to collaborate across engineering, production, and quality teams.
Proven ability to manage priorities, coordinate workloads, and maintain operational discipline in a fast‑paced environment.
Commitment to safety, quality, and continuous improvement.
Ability work on-site in Portland, Tennessee.
Ability to travel up to 25%.
Preferred Qualifications
Experience with BESS commissioning, PCS/inverter systems, or energy storage integration.
Familiarity with PLCs, SCADA systems, or automated test equipment.
Experience with root‑cause analysis tools (5 Whys, Fishbone, FMEA).
Certified Quality Engineer.
Six Sigma Green Belt.
Bachelor's degree in Electrical Engineering Technology, Mechatronics, or related field.
Shoals Technologies Group, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$82k-136k yearly est. 17d ago
Customer Service Associate
Variety Stores LLC
Customer service supervisor job in Bowling Green, KY
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express CustomerService Associate you will be responsible for providing excellent customerservice to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
$23k-30k yearly est. 25d ago
Supervisor - Call Center
Maximus 4.3
Customer service supervisor job in Bowling Green, KY
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of CustomerService Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customerservice level agreements.
This is a fully remote role.
*Position is contingent upon contract award*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem solving skills
- Technical proficiency with remote-work technologies
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
- Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
56,000.00
Maximum Salary
$
76,500.00
$27k-37k yearly est. Easy Apply 6d ago
Customer Service Manager - State Farm Agent Team Member
Lauren Tullos-State Farm Agent
Customer service supervisor job in Hendersonville, TN
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
At Lauren Tullos State Farm we're seeking a highly motivated CustomerService Representative to join our team.
Key Responsibilities:
Establish and maintain customer relationships through regular follow-ups.
Provide exceptional customerservice, addressing inquiries and concerns regarding insurance availability, policy changes, claims, and billing.
Use a customer-focused approach to educate customers about insurance options and develop leads.
Benefits:
Competitive hourly pay plus commission/bonus structure.
Opportunity for career growth and advancement within the agency.
Valuable experience in sales, marketing, and customerservice.
Requirements:
Possess excellent interpersonal, communication, and problem-solving skills.
Be enthusiastic about the role of insurance in helping people manage risks and achieve their goals.
Hold or be able to obtain a Property and Casualty license and a Life and Health license.
Thanks,
$22k-39k yearly est. 8d ago
Call Center Manager
American Home Design 4.2
Customer service supervisor job in Goodlettsville, TN
Job Description
Call Center Manager
American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals.
Location : 880 Conference Drive Goodlettsville, Tennessee
What You'll Be Doing
Leading and motivating a team of remote call center agents
Managing schedules, call flow, and workload so everything runs smoothly
Tracking key numbers like talk time, appointment set rates, and demos
Interviewing and bringing on new agents
Working with our trainer to provide ongoing agent coaching
Managing scripts- creating new ones as needed, ensuring the agents are using them effectively
Keeping our call center software (Five9, LP, Neustar) updated and running efficiently
Sharing performance updates and insights with sales managers and leadership
What We're Looking For
Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals
A leader who can motivate, coach, and hold people accountable
Strong communication and problem-solving skills
Confident using call center technology and digging into performance reports
Highly organized and able to juggle multiple priorities
Potential Earnings & Benefits
Base Salary + Lucrative Bonus Opportunity
Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance
401(K)
Paid Time Off
Paid Holidays
Why You'll Love It Here
For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a
Top Workplace Winner
year after year, we're proud to offer a family-like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future.
If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you.
$36k-50k yearly est. 6d ago
Customer Service & Support
Recovery Service Group
Customer service supervisor job in Gallatin, TN
Job Description: CustomerService & Support
The CustomerService and Support Representative will be expected to treat customers with care and respect. Our goal is to solve customer problems for them, with as little disruption to the customer as possible.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers through the buying process
Analyze and report issues to team leads
Update our internal databases with information about products and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Inform customers about new features and functionalities of the website and app
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with team leads.
Qualifications
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Patience when handling tough cases
$24k-34k yearly est. 14d ago
Customer Service
Arnold Family of Restaurants, LLC
Customer service supervisor job in Russellville, KY
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$29k-37k yearly est. 30d ago
Customer Service Attendant
Champion Car Wash
Customer service supervisor job in Hendersonville, TN
Champion Car Wash - CustomerService Attendant
Job Type: Part-Time or Full-Time | Hourly Pay | Growth Opportunities
About Us:
At Champion Car Wash, we deliver more than just a clean car - we deliver a Champion-level experience. Our team is committed to providing friendly service, exceptional wash quality, and a welcoming environment for every guest, every time. We're growing fast and looking for motivated, customer-focused individuals to join our team!
Position Overview:
The CustomerService Attendant is the face of Champion Car Wash. You'll be responsible for ensuring every customer has a smooth, friendly, and efficient experience-from greeting guests and assisting at the pay stations to prepping vehicles and maintaining a clean site. If you love working outdoors, staying active, and making someone's day a little brighter, this is the job for you!
Key Responsibilities:
Greet customers with a smile and positive attitude
Assist customers with selecting wash services and using pay stations
Guide vehicles safely onto the conveyor
Prep vehicles by spraying problem areas (e.g., bugs, wheels)
Maintain cleanliness of site, lot, and equipment
Monitor wash quality to ensure every car leaves clean
Promote membership programs and upsell services when appropriate
Follow all safety and operational procedures
Qualifications:
Friendly, energetic, and customer-focused attitude
Ability to work outdoors in all weather conditions
Ability to stand for extended periods and perform physical tasks
Team player who takes direction well and contributes to a positive environment
Previous customerservice or car wash experience is a plus (but not required)
Must be dependable and punctual
Weekend availability preferred
Benefits:
Competitive hourly pay
Opportunity for performance-based bonuses
Flexible scheduling (part-time or full-time)
Paid training and career advancement opportunities
Free car washes
Medical/Dental/Vision Available
Join Our Winning Team!
If you're ready to work hard, have fun, and deliver outstanding service, we want to meet you!
$21k-28k yearly est. Auto-Apply 60d+ ago
Team Lead (TN) - 2nd Shift
Us Tsubaki Automotive 4.2
Customer service supervisor job in Portland, TN
The TSUBAKI name is synonymous with excellence in quality, dependability, and customerservice. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry.
The Team Lead, who reports to the Production Supervisor, leads an assigned production team.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Communicate effectively, clearly and concisely, both orally and in writing with supervisors, team members and other departments.
Provide direction and delegate assignments to team members in order to meet requirements. Monitor machines, daily production and WIP to communicate any issues or problems that affect productivity to supervision/management. These can include: machines down; scheduling issues; anything that can cause a customer shipment being missed; and anticipating problems and taking appropriate action
Assist in troubleshooting and repair of machine issues.
Assist with the weekly cycle count program and location counts. Ensure these are done correctly and on time.
Monitor Fork Truck drivers to ensure they are scanning material to correct locations to prevent inventory issues.
Write up and submit service requests/work orders.
Assist in quality investigations.
Assist operators in non-conformance issues and write up NC's in IQS.
Evaluate operator skills on an ongoing basis and communicate training needs to supervision/management.
Train operators.
Conduct audits and layered process audits of machines/processes as requested or scheduled. Ensure all forms and documents are being completed correctly and on a time.
Ensure posted documents are subject to proper document control. (No reference only paperwork allowed.)
Maintain safety practices including monitoring employees to ensure: appropriate footwear and protective eyewear are worn; other area specific protective gear is utilized; safe operation of fork trucks or other moving equipment, wearing seatbelts as appropriate, etc.; and communicating awareness of construction or repairs (non-routine work) by maintenance or outside vendors in the department
Ensure daily 5S activities are maintained: parts picked up off the floor; loose parts removed from machines; and all areas are clean, neat and organized.
Set an attendance example for other employees. Poor attendance can be reason for removal from group leader/team lead status.
Deliver shift to shift handoff with incoming supervisor/GL's.
These responsibilities are in addition to any existing skill matrixes or other tasks as directed by supervisor/management.
Requirements
High school diploma or equivalent preferred; equivalent relevant experience may be considered.
Minimum 12 months of related experience.
Good verbal and written communication skills.
Must have basic computer skills, math skills and the ability to read and comprehend written instructions.
Must also have knowledge of 5S, knowledge of equipment, processes and basic troubleshooting skills.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually moderate.
Learn more about U.S. Tsubaki at: *************************
U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance.
The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
$55k-95k yearly est. 37d ago
Call Center Specialist - Part Time
South Central Bank, Inc. 3.8
Customer service supervisor job in Glasgow, KY
South Central Bank, Inc. is seeking a qualified individual to fill the position of a Part-Time Call Center Specialist at the Operations Center in Glasgow, KY. The position of Call Center Specialist is the first line of exceptional customerservice for customers who call into the bank. Call Center Specialist duties will provide customers with answers to questions regarding DDA, Savings, basic Loan Inquiries, Loan Payments, Electronic Banking, Overdraft Services, Wire Transfers, Debit Cards, Telephone Banking, Verification of Deposits, and Large Dollar Return Items.
The minimum qualifications for the position are:
Minimum high school education or equivalent. Work related experience should consist of a financial institution operations and/or customerservice background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Intermediate experience, knowledge and training in deposit or loan operation activities, terminology and products and services.
Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
Intermediate skills in computer terminal and personal computer operation; word processing.
Intermediate typing skills to meet production needs of the position.
Basic math skills; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; negotiable instruments in a timely manner.
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
Effective organizational, time management and decision-making skills.
Ability to work with minimal supervision while performing duties.
In addition to the minimum requirements listed above, the qualifications listed below are generally preferred.
1-3 years experience in CustomerService
South Central Bank offers an excellent benefits package including medical, dental, vision and life insurance, paid holidays and time off, 401 K with company match and much more.
EOE/M/F/Vet/Disability
$32k-37k yearly est. Auto-Apply 8d ago
Team Lead
Rack Room Shoes Inc. 4.2
Customer service supervisor job in Hendersonville, TN
31169 Part Time Off Broadway Shoe Warehouse The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customerservice standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 3125
Rack Room Shoes 3125
Pay Range:
Merchant Pointe
217 Indian Lake Blvd Ste 600
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Hendersonville, Tennessee US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$27k-34k yearly est. 60d+ ago
Customer Service Associate
Variety Stores LLC
Customer service supervisor job in Bowling Green, KY
Job Description
As a Roses/Roses Express CustomerService Associate you will be responsible for providing excellent customerservice to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
$23k-30k yearly est. 24d ago
Customer Service Attendant
Champion Car Wash
Customer service supervisor job in Hendersonville, TN
Champion Car Wash - CustomerService Attendant
Job Type: Part-Time or Full-Time | Hourly Pay | Growth Opportunities
About Us:
At Champion Car Wash, we deliver more than just a clean car - we deliver a Champion-level experience. Our team is committed to providing friendly service, exceptional wash quality, and a welcoming environment for every guest, every time. We're growing fast and looking for motivated, customer-focused individuals to join our team!
Position Overview:
The CustomerService Attendant is the face of Champion Car Wash. You'll be responsible for ensuring every customer has a smooth, friendly, and efficient experience-from greeting guests and assisting at the pay stations to prepping vehicles and maintaining a clean site. If you love working outdoors, staying active, and making someone's day a little brighter, this is the job for you!
Key Responsibilities:
Greet customers with a smile and positive attitude
Assist customers with selecting wash services and using pay stations
Guide vehicles safely onto the conveyor
Prep vehicles by spraying problem areas (e.g., bugs, wheels)
Maintain cleanliness of site, lot, and equipment
Monitor wash quality to ensure every car leaves clean
Promote membership programs and upsell services when appropriate
Follow all safety and operational procedures
Qualifications:
Friendly, energetic, and customer-focused attitude
Ability to work outdoors in all weather conditions
Ability to stand for extended periods and perform physical tasks
Team player who takes direction well and contributes to a positive environment
Previous customerservice or car wash experience is a plus (but not required)
Must be dependable and punctual
Weekend availability preferred
Benefits:
Competitive hourly pay
Opportunity for performance-based bonuses
Flexible scheduling (part-time or full-time)
Paid training and career advancement opportunities
Free car washes
Medical/Dental/Vision Available
Join Our Winning Team!
If you're ready to work hard, have fun, and deliver outstanding service, we want to meet you!
$21k-28k yearly est. Auto-Apply 60d+ ago
Customer Service Attendant
Champion Car Wash
Customer service supervisor job in Hendersonville, TN
Job Description
Champion Car Wash - CustomerService Attendant
Job Type: Part-Time or Full-Time | Hourly Pay | Growth Opportunities
About Us:
At Champion Car Wash, we deliver more than just a clean car - we deliver a Champion-level experience. Our team is committed to providing friendly service, exceptional wash quality, and a welcoming environment for every guest, every time. We're growing fast and looking for motivated, customer-focused individuals to join our team!
Position Overview:
The CustomerService Attendant is the face of Champion Car Wash. You'll be responsible for ensuring every customer has a smooth, friendly, and efficient experience-from greeting guests and assisting at the pay stations to prepping vehicles and maintaining a clean site. If you love working outdoors, staying active, and making someone's day a little brighter, this is the job for you!
Key Responsibilities:
Greet customers with a smile and positive attitude
Assist customers with selecting wash services and using pay stations
Guide vehicles safely onto the conveyor
Prep vehicles by spraying problem areas (e.g., bugs, wheels)
Maintain cleanliness of site, lot, and equipment
Monitor wash quality to ensure every car leaves clean
Promote membership programs and upsell services when appropriate
Follow all safety and operational procedures
Qualifications:
Friendly, energetic, and customer-focused attitude
Ability to work outdoors in all weather conditions
Ability to stand for extended periods and perform physical tasks
Team player who takes direction well and contributes to a positive environment
Previous customerservice or car wash experience is a plus (but not required)
Must be dependable and punctual
Weekend availability preferred
Benefits:
Competitive hourly pay
Opportunity for performance-based bonuses
Flexible scheduling (part-time or full-time)
Paid training and career advancement opportunities
Free car washes
Medical/Dental/Vision Available
Join Our Winning Team!
If you're ready to work hard, have fun, and deliver outstanding service, we want to meet you!
Powered by JazzHR
1KCyrRibtA
$21k-28k yearly est. 13d ago
Customer Service Associate
Variety Stores LLC
Customer service supervisor job in Glasgow, KY
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Big Lots CustomerService Associate you will be responsible for providing excellent customerservice to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
How much does a customer service supervisor earn in Bowling Green, KY?
The average customer service supervisor in Bowling Green, KY earns between $22,000 and $44,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Bowling Green, KY
$31,000
What are the biggest employers of Customer Service Supervisors in Bowling Green, KY?
The biggest employers of Customer Service Supervisors in Bowling Green, KY are: