Customer Service Supervisor Jobs in Buffalo, NY

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S. At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits: Competitive Compensation Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost) 401K (generous retirement benefits) with a Company Match Paid Holidays and Paid Time Off BakeMark has an immediate job opening for a Customer Service Representative. SUMMARY: Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES: Download PSP orders into NDS system after review and correction of ROE Edit List. When necessary, manually enter orders into NDS or PSP system. Reviews and corrects Order File Status Report. Transfers order file for routing. Notify customers or sales reps. of customer item “outs”. Ensures COAs, and Spec Sheets are provided to Customers as necessary. Daily invoicing of credit memos. Credit and Collections Answers telephone and direct calls to appropriate person. Research customer, Sales Rep and BAKEMARK Affiliate inquiries. Back up to Will-Call and other positions as directed by Supervisor. Provide Sales Representative vacation relief. Files documents as directed. Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input. Treat all customers both external and internal with dignity and respect. Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Other duties will be assigned as needed to meet company goals and objectives. BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means. BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.

About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a Team Lead (internally known as a Practice Coordinator) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members Provide team support and leadership through training, coaching, and mentoring of team members and team recognition Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts Support the financial health of the practice through office budget review and managing copay and revenue cycle Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs What you'll need: At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education OR completed relevant Medical Assistant training by any branch of the armed forces Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams Strong written and verbal communication skills Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods. Benefits designed to aid your health and wellness: Taking care of you today Paid sabbatical for every five years of service Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Free One Medical memberships for yourself, your friends and family Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year One Medical is committed to fair and equitable compensation practices The range for this role is $28.00 to $30.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit *********************************** Protecting your future for you and your family 401K match Credit towards emergency childcare Extra contributions toward maternity and paternity leave Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full-time role, working 40 hours per week, based in-person with our team and patients at offices in New Jersey. One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities: * Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. * Establishes clear expectations for balancing in-store customer service and completing online orders. * Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. * Seeks awareness of relevant competitors and industry trends. * Ensures an effective and efficient response to customer questions, requests, and/or concerns. * Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. * Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. * Maintains Team Member safety and security standards. * Ensures compliance with relevant regulatory rules and standards. * Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. * Maintains cleanliness of workspaces including staging area and coolers. * Maintains security of equipment, e.g., MSRs, phones, currency counters. * Proactively identifies process improvement opportunities. * Consistently communicates and models WFM core values, leadership principles, and supports goals. Job Skills * Ability to perform task management, balancing dynamic customer flows. * Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). * Excellent interpersonal, motivational, team building and customer relationship skills. * Capable of teaching others in a positive and constructive manner. * Proficient with email, Microsoft Office, and operations-related applications. Qualifications * 12+ months retail experience Physical Requirements/Working Conditions * Must be able to lift 50 lbs. * In an 8-hour workday: standing/walking 6-8 hours. * Hand use: Single grasping, fine manipulation, pushing and pulling. * Work requires the following motions: bending, twisting, squatting, and reaching * Exposure to FDA approved cleaning chemicals * Exposure to temperatures 90 degrees Fahrenheit * Ability to work in a wet and cold environment. * Ability to work a flexible schedule including nights, weekends, and holidays as needed. * Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. The wage range for this position is $16.50 - $23.35 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want. Job Type: Full Time Location: NY Tonawanda - US041 JOB SUMMARY Reporting to the Manager, Service Delivery (Production Supervisor - in some US locations), this position is responsible for the timely processing, rating (some locations) and release of all client shipments (some 24/7 operations) in accordance with Livingston's operating procedures and service standards, ensuring commitment time is met to earn the clients' complete satisfaction. KEY DUTIES & RESPONSIBILITIES Ensure accurate and timely processing of shipments which could include all modes of transportation. Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments. Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate. Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment. Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts. Identifies those that have become outdated or ineffective, making recommendations for change. Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations. Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations. Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards. Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada, for escalation authorization or issue resolution. Update, approve and release information for billing as required. (Canada only) When applicable, assist in billing and data entry (ASR - automated systems rating) where required. Participate fully with other team members in the day-to-day operation of Release Operations. Endeavor to utilize and take advantage of system automation tools that are available to support release processing. Perform other related duties as assigned by management. Adhere to established policies and procedures. KNOWLEDGE & SKILLS Excellent oral and written communication and organizational skills Client Service oriented -- interpersonal skills with internal/external clients and coworkers Ability to handle large volumes and meet tight deadlines Attention to detail; organization, completeness and accuracy Good analytical skills with problem-solving ability Ability to make decisions and recommendations within authorized limitations Excellent time management skills Ability to present a professional image. Knowledge of Word and Excel software. Office equipment/machinery used: Personal computer and common business machines/software WORK EXPERIENCE - MINIMUM REQUIRED No experience required EDUCATION Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education CERTIFICATIONS DESCRIPTION Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement. COMPETENCIES Business Acumen and Straight TalkCustomer First FocusInclusion and CollaborationLeading and DevelopingAgilityAccountability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Noatum Logistics is a leading supply chain management company with global coverage, specializing in international freight forwarding and supply chain management, customs clearance and compliance, warehouse and contract logistics, project logistics, and eSolutions. As an innovative logistics provider, Noatum Logistics offers specific, integrated, complex, and value-added solutions for our clients' supply chains, while maintaining long-term relationships built on trust and confidence to guarantee success. The Noatum Logistics Customs Broker Manager develops and maintains an efficient, cost-effective customs brokerage operation. The manager measures plan to actual performance and develops and implements corrective action, as necessary. The manager develops and implements information and administrative systems to support import services and programs and trains and develops staff to achieve maximum efficiency and effectiveness. The Noatum Logistics Customs Brokerage Manager develops a thorough understanding of clients' key business objectives and shipping and customs brokerage requirements. The manager ensures client satisfaction through workload coordination and prioritization of support resources. The manager monitors key internal and client-facing metrics and defines strategies for continuous improvement. Duties and Responsibilities * Oversee customs brokerage team in performing all assigned customs and compliance functions. * Manages direct staff. Fosters a participative work environment. Serves as mentor and role model for department personnel. Completes performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on a regular basis. Facilitates development and training activities for assigned staff, encouraging continuous learning and performance improvement. Interviews, hires, and maintains appropriate staffing levels. Manages the performance of the organization/department. * Develop goals and objectives of the department/organization to align with the vision. Monitor the department's effectiveness, ensuring customer needs and expectations are consistently met. Manage the department within budget. * Coordinate and lead team meetings disseminating company information, objectives, and client news to the team. * Manage selected key accounts based upon size and complexity of requirements. * Oversee, monitor, and actively manage key metrics and client margin factor while ensuring value proposition is being maintained. Target key accounts that need improvement and drive/facilitate improvement actions. Determine strategy to drive increased margin and minimize problems and issues with the account. * Maintain client business review schedule and client continuous improvement efforts. Prepare and participate in either if required. Support Noatum Logistics continuous improvement efforts for internal processes and methodologies. * Develop and implement standard operational processes to ensure high quality services for customers. Document processes and leverage training resources to institutionalize best practices. Perform regular evaluations of results accomplished. * Responsible for administration and guidance on U.S. customs regulations, processes, and company policies for the region's import department, including performance metrics. * Assist with classification of merchandise, harmonized tariff research, binding rulings, protests, and duty rates as needed. * Assist with other government agency clearances. * Maintain recordkeeping standards according to U.S. customs regulations. * Prepare and submit documents to U.S. Customs as well as other government agencies in accordance with company policy. * Supervise the timely and accurate processing of ABI statements. * Assist in setting up new customs brokerage accounts to ensure all system functionality is available for ultimate compliance and processing efficiencies. * Maintain a high level of communication, both written and verbal, with clients and U.S. Customs. * Support the sales process to secure new business as well as maintain/grow our current base of accounts. Look for opportunities to increase market share by offering enhanced compliance services. * Audit regional files to ensure compliance with company and regulatory policies. * Provide regional support on post entry processing. * Ensure that all direct reports receive training in import procedures. * Provide management oversight/employee supervision in a multiple branch/employee environment.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications New Account Representative with Anti money laundering experience (AML) and prior work experience in financial sector. At least 3 years experience opening new accounts. New Account Representative requires: Know your customer (KYC) Read/Write Spanish Knowledge of Excel, Word and Access New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...) Account documentation review experience-(Tax forms W-8,W-9 Corporate Resolutions, Articles of Incorporation, Articles of Association, By-Laws, Financial Statements, Certificate of Incorporation or Commercial Registry AML documentation New Account Representative duties: Conduct Due diligence and Know Your Customer (KYC) research for clients, as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process. • Analysis of accounts and client information according to prescribed internal control policies and procedures .• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes. • Execute and review negative media alerts from client screening and escalate where necessary .• Package client due diligence research and documentation for review by Relationship Managers. • Meet production target volumes and dates as advised Additional Information $25/HR 6 months

LANCASTER, NY OFFICE POSITIONS Be the Best at what you do and Save the Day! With over 90 years of continuously servicing the Western New York/ Buffalo region we've grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations even the leanest times. Our goal is to offer careers, not just “jobs”. Let's Get Right to the Good Part: What We Offer Competitive Pay ($50k-55k/year) and an enjoyable team to work with! Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting. New technology & phones integrated with our best-in-class software PTO, (upon eligibility), 6 paid holidays, Aflac, (60 days), 401k with company match, (1 year) Best-in-Industry training, as well as opportunities for advancement. Come join our team and help us win the day! The Big Task You will lead a staff of Customer Services Reps, Dispatchers, and Inside Sales Reps who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks Lead and train staff on the best ways to convert calls into booked service appointments. Manage dispatch to ensure the right technicians are matched to every job. Author and refine call scripts so they're clear, compelling and result in more appointments. Become an expert of our market, know the customer needs and how best to engage them. Monitor performance of staff, review recorded calls, advise them on how to promote our services, and prepare actionable data for management meetings and coaching. Formalize a coaching and training platform that's cost effective and measurable. Show employees how their individual contributions matter to the company's success. Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience Possess the ability to inspire both personal and professional growth in our team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives. Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. Be proficient using a Windows computer, CRM, and Microsoft Office applications (Excel, Word & Outlook). Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo. Ready to apply? Please use the link / app on this page to apply. Equal Opportunity Employer Compensation: $50,000.00 - $55,000.00 per year About Zenner & Ritter Zenner & Ritter traces its roots to the late 1920's when Charles H. Ritter and his brother, Arthur Ritter, went door-to-door offering to clean coal dust out of duct work and furnaces. Bill Zenner, joined the business as Charles' business partner though shortly after, he left to manage a local hardware store. At that time, the company was well-known as Zenner & Ritter and has kept both names ever since. Charles H. Ritter grew the company from its humble beginnings into a well-known Buffalo-area heating and cooling business. His son, Charles C. Ritter assumed leadership of the business in the mid 1980's. For nearly 30 years, Charles C. Ritter was the driving force behind the business filling the company and its employees with his own unique combination of expressive communication and efficient service Sadly, Charles C. Ritter passed away in 2010 leaving Zenner & Ritter in the capable hands of his wife, Barbara Ritter. Today, Barbara and her son Brian Ritter lead what is now the largest residential heating and cooling company in Western NY. To serve the wider needs of its customers, the company recently launched a new residential plumbing division. And to stay in front of the available technology, the company is also growing a green products division which will offer products and services including geothermal heating and cooling, solar heat, and combined micro heat and power systems. Under Barbara and Brian's leadership, the company continues to evolve, but will always remain committed to providing the best prices and the friendliest service anywhere! *** NOW HIRING *** Zenner & Ritter, Inc. is continuing to grow after over 90 years of operations and is looking to applicants interested in CAREERS, not just a “job.” Our services include heating, air conditioning, plumbing, generator systems, indoor air quality, energy services, mitigation, ductless systems, electrical and more. We are also seeking applicants for management positions, our accounting group, inside and outside sales, customer service staff and other roles to contribute to a winning team. Full-time, part-time and flexible shift scheduling is available.

Callahan Weber Hydraulics, a SunSource company, designs and installs start-up hydraulic systems of any size to match your requirements. Our fluid power specialists have many years of experience and can provide you with a variety of solutions that offer economic or space-saving benefits for you and your customers. ********************* Position Summary: Responsible for handling the daily (routine) management of 8 to 15 customer service representatives. Accountable for ensuring that the customer service operation runs smoothly, and for guiding and directing the daily activities of customer service personnel. Works directly with customers when necessary. Responsibilities: 1.Maximizes customer satisfaction by ensuring that the customer service team provides outstanding customer service. 2.Maximizes contribution margins at the customer accounts serviced. 3.Ensures smooth day-to-day operation of the customer service department. 4.Manages annual departmental expenses within approved budget. 5.Acts as team leader for customer service personnel at the assigned location. 6.Effectively aligns customer service representatives with accounts to be serviced. 7.Provides ongoing supervision, training, coaching and overall direction to ensure work is completed accurately and timely. 8.Conducts periodic performance reviews with customer service representatives. 9.Develops knowledge of the customer accounts serviced, specifically; understanding the buying process and business process for major customers, being able to identify key contacts at major customers and having the ability to identify critical issues at major customers and having the knowledge/support of plans to ensure customer satisfaction. 10.Demonstrates broad understanding of SunSource's customer service functions, processes and tools, and their impact on other SunSource departments. 11.Ability to process orders and returns, navigate trend system, interpret pricing structure, utilize support systems, interpret and ensure proper execution of policies and process quotes. 12.Demonstrates the ability to communicate and coordinate efforts effectively with all SunSource departments to ensure that internal and external customer issues/concerns are resolved in a timely manner. 13.Demonstrates a broad understanding of SunSource technology/service offerings and attain a passing score on the related proficiency test; also demonstrate advanced knowledge of SunSource conversion capabilities. General Education and Experience: Experience, Education and Skills: Education - B.S required, or a combination of experience and education in lieu of formal degree. Experience - 6 or more year's customer service experience, a successful track record of handling all types of customer accounts, and a thorough understanding of the processes and detail of the customer service function. 2 or more years managing as a supervisor or working in a lead position is desirable. Skills and Knowledge: Communication Skills: Employee should demonstrate excellent verbal and written communication skills. Management Skills: Employee should demonstrate strong problem-solving and decision-making skills, as well as strong leadership ability. Selling Skills: Employee should demonstrate the following: * Ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales * Ability and skills to up-sell customers to better, more value-added products * Ability to tie-in complementary products to existing sales Computer Proficiency: Employee should be proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs. Physical Requirements - Ability to sit for long periods of time (up to 8 hours) utilizing a telephone, computer, computer screen, and keyboard. We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact ********************** to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

The **Part Time** **Customer Experience Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $19.00/hr **Qualifications:** 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills **Apply** today and shift your **career** into drive for **tomorrow!** **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

The Part Time Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $19.00/hr Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Buffalo, New York Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here. **About the role** As a Customer Specialist, you provide customers with exceptional shopping experiences. You can empower self-expression by creating authentic connections with customers and helping them discover products they love. Together with the store team, you will support an inclusive store environment where customers feel welcome on their shopping journey. If you love fashion and want to work for a brand that emphasizes empowering customers and associates in its community, Lane Bryant is the place for you. **The impact you can have** In this role, you will have the opportunity to: * Welcome customers and engage with them to understand their needs and support their shopping experiences. * Share your knowledge of our products and services with customers to outfit and inspire them. * Uphold brand merchandising and visual standards for a clean, neat, well-presented store. * Promote in-store events and company programs that support the brand. * Contribute to the store's success by maintaining the highest brand and execution standards. * Support an inclusive and welcoming store environment for customers and associates. **You'll bring to the role** * Prior retail experience or customer-focused experience * Passion for styling and love of working with people * Flexible availability - including evenings, weekends, and holidays * Ability to read, write, and communicate in English * Proficient with technology, including an ability to operate store systems accurately **Benefits** * Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands * Support for your individual development plus opportunity for growth within our family of brands * A culture of giving back - opportunities to support our philanthropic partners that benefit local communities* *Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is based on employment type, role, and location. **Location:** Store 6817-Walden Galleria-LaneBryant-Buffalo, NY 14225****Position Type:**** Regular/Part time****Equal Employment Opportunity**** The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. New York Pay Information: **Map This Location**

At Primetime Vision Marketing we have developed many successful marketing campaigns that can reach your ideal customers where it matters most. Primetime Vision Marketing works hand in hand with some of the biggest retailers in the world to offer their customers a unique shopping experience that can not only help educate the customer but also give each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and can dramatically increase sales for our clients products or services. Job Description We are looking to hire a vibrant & fresh faced full time customer service specialist to join the onsite customer service and sales team of a locally based promotional marketing company! Let us put your service-minded attitude and exceptional communication skills to use as you become the face of premium & newly introduced brands inside of major retailers and businesses across the nation! You don't have to have a sales background to be successful in this full time role! In fact, most of our biggest success stories come from individuals who have a background in customer service, hospitality, food/beverage management, administrative support and other customer focused environments. If you have a passion for delivering an exceptional face to face customer service experience and are ready to shine in a full time sales and customer focused promotional marketing career then we can teach you the rest! Through a proven 4-8 month paid training program our client's sales management team will teach you to excel as a customer service & sales rep and: Meet sales revenue goals while executing promotional marketing strategies Take care of existing customer base and provide personal care with new customers Tailor customer service & sales to their needs Elevate client brands and build a consumer base through the support of customer service driven promotional campaigns Develop your people skills & conduct one on one sales based interactions with clients and customers We provide paid training to all representatives, travel opportunities, on-going professional development, and a structured growth opportunity from within! Qualifications Assertive and positive attitude Ethical approach to business Customer service experience preferred Competitive drive Proven leadership abilities Full-time availability - able to start immediately Additional Information All your information will be kept confidential according to EEO guidelines.

When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. Location/Division Specific Information Grand Island, New York How will you make an impact? All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve humankind by enabling our customers to make the world healthier, cleaner and safer. Position Summary: Join our dynamic Global Service and Support organization as a Service Operations Supervisor. In this leadership role, you will guide and encourage a team of Service Support Representatives within the Global Services and Support organization. You will address customer issues, coordinate site resources, and provide valuable feedback to other departments. What will you do? Lead and coach Service Support Representatives to achieve peak individual and team performance, cultivate career development, and enhance employee engagement. Cultivate trust and maintain strong relationships with peers, subordinates, and senior leadership across all Service and Support business areas. Achieve team goals by enhancing the effectiveness of Service Representatives' activities using metrics and analytics. Uphold commitments, demonstrate integrity, and resolve issues while delivering exceptional customer experiences. Build cohesive teams, inspire collaboration, and bring out the best in team members. Supervise personnel matters such as time-off requests, scheduling, training, and workload distribution. Provide input for annual reviews, employee recognition, and disciplinary actions. Implement established standards and performance measurements. Identify and resolve the root causes of recurring problems and implement process improvements. Network and leverage resources across multiple geographic sites. Collaborate with key partners to increase system efficiency and improve the customer experience. Work with field service and sales teams to meet service level agreements. Lead the Service Support activities to achieve optimized customer satisfaction, grow service revenue, and maintain a high level of employee satisfaction. Employ practical process improvement to drive business excellence and productivity. Develop team members to their fullest potential. Actively work to drive growth and stimulate new business. Lead a team of Service Support Representatives. Work closely with business partners to lead the following processes: Recruit new staff as needed. Retain and develop existing talent within the organization. Communicate annual priorities and goals for your team and the business. Conduct yearly reviews of talent and develop the broader Services and Support team. Ensure team is held accountable to training plan. Monitor support demand to ensure the right balance of headcount. Actively seek and develop process improvements to enhance service and support, meet revenue targets, and improve customer satisfaction. Establish and maintain relationships with international company contacts to facilitate communication and expert assistance when required. Participate actively in the Americas Services and Support, and Commercial Operations organizations. Liaise with other functional groups in the company to ensure a smooth and efficient interface between staff and the rest of the organization. How will you get here? BA/BS in a life science field required 2 years experience in a leadership or managerial role. Strong numerical reasoning and scientific proficiency. Strong leadership abilities with the capability to understand the impact of changes, support multiple teams, and understand customer needs. Demonstrated ability to anticipate problems or opportunities, organize, prioritize, and follow through to achieve results. Exceptional interpersonal skills, with the ability to communicate effectively both in writing and verbally with individuals at all levels within the company. Practical application experience with PPI, Lean, or other Practical Process Improvement methodologies. Join us in this pivotal role and contribute to the success and growth of our Global Service and Support organization. Must be able to work in the assigned office. Specific knowledge of LSG instrumentation and applications (preferred). Technical support and/or customer-facing experience (preferred). Knowledge, Skills, Abilities Able to solve practical problems and handle a variety of variables in situations with limited standardization. Capable of working independently; self-motivated and proactive. Extensive experience using personal computers and all Microsoft Office applications. Demonstrates clear and concise communication skills and can interact with a diverse population of internal and external contacts. Ability to effectively partner as part of a team to solve problems, negotiate solutions, and reach a consensus. Customer-centric with a keen awareness of markets, trends, and competitors. Tenacious, decisive, nimble, and quick, able to adapt rapidly from one situation to another. Anticipates needs and problems while creating solutions. Demonstrates a sense of urgency, contagious optimism, and a “can-do” attitude. Curious, inquisitive, and innovative, never satisfied with the status quo. Greets challenges and changes as opportunities. Courageous and confident in taking risks and learning from mistakes. Inspires, motivates, and collaborates with others. Stretches across borders, breaks silos, and builds effective partnerships with customers and colleagues. Embraces and demonstrates diversity of culture and thought. Compensation and Benefits The salary range estimated for this position based in New York is $68,200.00-$102,250.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: *****************************************************

Facility: Mercy Hospital of Buffalo Shift: Shift 1 Status: Weekender FTE: 0.640000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Days and Evenings Hours: 7:00am to 7:30pm/11:00am to 11:30pm Supervises and coordinates the activities of hospital personnel and engages in a variety of procedure through the interpretation of hospital policy and procedures for staff personnel: participates in the investigation and preparation of reports relative to the improvement of patient care, safety, educational development and personnel performance Responsibilities: EDUCATION * Graduate of an accredited school of nursing * Current New York State registration * Bachelor's Degree in Nursing preferred * BCLS and ACLS certification EXPERIENCE * Two (2) years of acute care nursing * Charge nurse, managerial, or supervisory experience preferred KNOWLEDGE, SKILL AND ABILITY * Ability to develop rapport with multiple health care disciplines and providers across the continuum of care * Ability to relate well with physicians to maximize quality of care for patients * Excellent interpersonal communication and networking skills * Excellent critical thinking, discernment, and clinical assessment skills * Ability to work in a high stress environment * Ability to manage conflict * Computer literate * Interpersonal Skills necessary to work productively with all levels of unit personnel * Possesses active listening skills SPECIFIC SKILLS * Excellent communication skills and ability to * utilize technology to enhance communication and collect and report transfer center data * obtain necessary information effectively * provide clear direction * provide positive communication during stress * Critical thinking and the ability to * evaluate patient needs, physician request, and placement decisions to ensure that the most effective * patient flow and capacity for admissions is maintained * Utilize professional judgment and autonomy in decision making, seeking assistance from management as needed * Problem solving skills to * Prioritize competing requests * Ensure customer's expectations are met/surpassed * Flexible and composed under pressure

Description & Requirements Maximus is currently hiring for a Sr. Call Center Manager to support our new Kentucky Health Benefits Exchange project. This is a remote opportunity. The Sr. Call Center Manager is responsible for overseeing the Call Center operations and training to ensure that project SLAs are met. The Kentucky Health Benefits Exchange project will be a multichannel, multiprogram contact center that will support multiple clients throughout the state of Kentucky. This job is contingent upon contract award. At Maximus we offer a wide range of benefits to include: - Work/Life Balance Support - Flexibility tailored to your needs! - Competitive Compensation - Bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities: Participate in training programs, workshops, and conferences Essential Duties and Responsibilities: - Oversee the daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. -Provide assistance and updates to staff regarding these policies and procedures. - Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs. - Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution. - Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored. - Monitor performance goals and objectives for the call center staff and complete daily and weekly reports. - Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels. - Monitor call center compliance with ISO standards as applicable. - Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center. - Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed. - Responsible for identifying and resolving issues, problems, and concerns with employees. - Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary. - Provide direction to staff when complaints are escalated to management level. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. - Three (3) years of people management experience. - Kentucky residency preferred. - Experience with Genesys and/or Salesforce preferred. - Experience managing a large-scale call center (at least 500 full time equivalents) required. - Experience in call center operations is required. Home Office Requirements: - Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred. #LI-Remote #max Priority EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 64,700.00 Maximum Salary $ 105,000.00

Salary $15.60 - $21.75 / hour The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications + High School diploma or equivalent + Working knowledge of CMS and DOH regulations related to food service + Associates degree in Food Service Management, Hospitality Management, or related field preferred + Certified Dietary Manager preferred + Demonstrated supervisory experience preferred + Experience with DOH survey process preferred + Computer skills consistent with nutritional software programs preferred + This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. Join our Talent Community! Join our Talent Communityto receive updates on new opportunities and future events. Posted Date2 months ago(11/18/2024 10:08 AM) Requisition ID2024-31082 # of Openings2 Area of InterestDining CompanyElderwood LocationElderwood at Williamsville Position TypeRegular Full-Time Shiftday and evening shifts available Salary$15.60 - $21.75 / hour

**OLV Charities** The Donor Services Supervisor proactively manages and improves many aspects of the donors' experience at OLV Charities including gift processing, fulfillment of donors' requests, acknowledgement of donations and customer service. The Supervisor also oversees the data-entry of all team members to ensure that all donors' gifts that arrive via mail and digital channels are processed timely and accurately. They will extract data from our donor database to evaluate donor trends and provide analysis and reports, including an evaluation of the results for each appeal. This position plays a key role in maintaining the donor database system to ensure accuracy in reports and export of data. They will provide high-quality experience for all our donors. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** 1. Responsible for the daily processing of financial gifts that arrive via mail and digital channels in a timely and accurate manner. 2. Assist in maintaining database records and promoting system integrity so that effective and accurate queries, exports, and reports can be created from the donor database. 3. Assist the Database Manager with extracting data from our donor database for all direct mail appeals. 4. Provide analysis and reports trends on all appeals performance by developing both daily reports and executive level reports. 5. Ensures data entry (whether it is scanned or manually entered) into OLV Charities donor database system is accurate, complete, and current. 6. Manually add and edit donor provided information into our database. 7. Assist with donor engagement including phone calls, emails, and donor requests. 8. Assist with fulfillment requests in a timely and accurate manner. 9. Assist with generating acknowledgement letters. 10.Supervises the work of the Donor Services Team to ensure that all donations are being tracked accurately and efficiently and with donor intent in mind. 11.Provide support and education to the Donor Services team to help build a donor-centric culture. 12.Other duties as assigned. **SKILLS:** 1. Working knowledge with a Customer Relationship Management (CRM) system/donor 2. Ability to analyze and interpret data, identify trends and make recommendations based on finding required. 3. Strong analytical and problem-solving skills. 4. Proficiency in Microsoft Outlook, Word and Excel is required. 5. Able to work independently and in a team environment. 6. Skilled at providing excellent customer service, assessing needs, providing assistance and solutions proactively. 7. Ability to respond to requests in a timely and professional manner. 8. Possesses strong organizational skills and attention to detail. 9. Possesses strong verbal and written communication skills. 10. Skilled at providing clear, timely feedback to others and coaching for performance results. 11. Ability to set and communicate expectations, assist with setting performance goals, holding direct reports accountable to outcomes. 12. Ability to manage direct report(s), monitor and assess job performance Skilled at interviewing and selecting talent. 13.Positive attitude and “team first” approach to leadership **EXPERIENCE:** Required: 1. High level of organizational skills and attention to details. 2. 2-3 years' experience working with Customer Relationship Management (CRM) system/donor database. 3. Proficient in working with Microsoft Outlook, Word, and Excel. 4. 2-3 years' experience with performing accurate data entry and following data security best practices. Preferred: 1. Bachelor's degree in business or computer science. 2. Experience in data analysis. 3. Experience with Blackbaud Raisers Edge NXT 4. Knowledge or experience in working for a nonprofit organization. 5. Previous experience in customer service. 6. Experience as a supervisor, leading a small team. **EDUCATION:** Associate's degree required, Bachelor's degree preferred Pay Range: $24.00/hour - $26.00/hour, based on skill and experience Email resume and cover letter to: ***************************** Or send cover letter with resume to: OLV Charities Human Resources Department 780 Ridge Road Lackawanna, NY 14218

Job DescriptionAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities: Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment, e.g., MSRs, phones, currency counters. Proactively identifies process improvement opportunities. Consistently communicates and models WFM core values, leadership principles, and supports goals. Job Skills Ability to perform task management, balancing dynamic customer flows. Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). Excellent interpersonal, motivational, team building and customer relationship skills. Capable of teaching others in a positive and constructive manner. Proficient with email, Microsoft Office, and operations-related applications. Qualifications 12+ months retail experience Physical Requirements/Working Conditions Must be able to lift 50 lbs. In an 8-hour workday: standing/walking 6-8 hours. Hand use: Single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting, and reaching Exposure to FDA approved cleaning chemicals Exposure to temperatures 90 degrees Fahrenheit Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. The wage range for this position is $16.50 - $23.35 Hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

Description & Requirements Maximus is currently hiring for a Call Center Operations Manager to support our Maryland Health Information Exchange (MD HIX) team. This is a remote position. The Caller Center Operations Manager directly oversees call center personnel to ensure positive morale and effective daily operations. Essential Duties and Responsibilities: - Ensure project compliance with all operational requirements of the contract as well as corporate policies. - Manage Customer Service and Outreach Programs. - Manage all project tasks to ensure cost-effective operations. - Supervise subcontractors that provide services to programs. - Oversee audits of operations. - Produce monthly client and ad hoc reporting as needed. - Collaborate with other Managers to ensure effective coordination of activities. - Develop and implement operational policies and procedures in collaboration with other key stakeholders. - Establish and maintain effective relationships with key stakeholders. - Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency. - Collaborate with other functional areas to ensure compliance. - Monitor performance against key indicators established internally or by the client(s). - Generate solutions to issues or complex problems. - Develop performance goals and objectives for staff and monitor achievement of those goals. - Perform other duties as assigned. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Call Center leadership experience required. - Advanced data analytics and report generation experience required. - Must be willing and able to travel up to 25% of the time. - Experience with root cause analysis preferred. - Residency in the Washington, DC metro area (DMV) preferred. Home Office Requirements - Remote workers required internet speed policy: minimum download speed is 25 Mbps and 5 Mbps upload; Shared connection requirement is 50 Mbps download and 5 Mbps upload. Test your internet speed at ****************** EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 53,500.00 Maximum Salary $ 105,000.00