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Customer service supervisor jobs in Caldwell, ID - 272 jobs

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  • Relief CSR Driver

    Ameripride Services 4.3company rating

    Customer service supervisor job in Meridian, ID

    The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful Relief CSR m CSR, Driver, Customer Service, Manufacturing
    $30k-36k yearly est. 6d ago
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  • Internal Application: Customer Service Specialist - Driver's License

    Canyon County 3.7company rating

    Customer service supervisor job in Caldwell, ID

    EXPECT THE BEST Be a part of an Agency rich with experience where you can pursue your passion. Apply below with the Canyon County Sheriff's Office Now Accepting Applications for Driver's License THE FOLLOWING ADDITIONAL FORMS ARE MANDATORY FOR ALL CUSTOMER SERVICE SPECIALIST APPLICANTS. Application will be considered incomplete IF NOT SUBMITTED. You will be directed to email these completed documents after completing the application. Proof of education copy - Applicants must provide GED, high school and or college transcripts. Complete and return the following forms: Additional Paperwork for Non-Commissioned Customer Service - Driver's License The Authorization to Release needs to be notarized; we can provide that service for you in our HR office, if needed. You must be present at the time of signing with a valid Photo ID. Typing tests results. You can complete this at ****************** Hourly: $18.00 Plus a Generous Benefit Package!! APPLICATION PERIOD ENDS: January 29th, 2026 4:00pm Job Summary An employee in this class performs a variety of clerical and administrative tasks in support of the driver's license bureau for the Sheriff's Office. Work includes processing new and renewal driver's licenses, providing general information to the public, answering questions and inquiries, accepting payments, filing, assist with application forms, processing application and change forms, and provide referrals to other offices or staff as needed. The work is performed under the supervision of a Lead or Division supervisor. The principal duties of this class are performed in a general office or detention center environment. Key Responsibilities Customer Service: Respond to incoming calls Greet and assist the public Assist or refer to relevant offices or staff members Administrative and Clerical: Handling a range of administrative tasks to support the office's operations Assists with driver's license application and change forms Managing incoming and outgoing mail for the office Data Entry and Records Maintenance: Maintain files of office records including driver's license and identification card applications, computer records and other documents Supporting informational requests and conducting related research Inputting data and ensuring records are up-to-date and properly maintained Other Duties: Performs all work duties and activities following county and Sheriff's Office policies, procedures, and safety practices All other duties as assigned Qualifications Skills and Abilities: Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant tools Knowledge of record-keeping practices and procedures Effective telephone communication and customer service techniques Proficiency in English grammar, spelling, and punctuation Ability to work cooperatively with coworkers and the public to provide high-quality service Capability to follow both oral and written instructions accurately Ability to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public image Proficiency in entering and retrieving data accurately in computerized systems Ability to file, maintain, and organize important and complex records accurately Typing speed of 30 words per minute with accuracy Strong oral and written communication skills Ability to apply logical and creative thinking to develop solutions based on written or oral instructions Understanding of current office practices and procedures Special Qualifications Valid driver's license Must successfully complete a background investigation including a polygraph examination Must supply a typing test (visit ******************) Some positions require 21 years of age Education and Experience High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classes Six months previous secretarial/administrative experience, preferably in a law enforcement setting Equivalent combination of experience and training may be considered Essential Physical Abilities Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information Visual acuity, with or without an accommodation, to read instructions, review and organize documents Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks Ability to lift 25 lbs. Disclaimer To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.
    $18 hourly 60d+ ago
  • Customer Service Associate

    Rocket Express 4.1company rating

    Customer service supervisor job in Meridian, ID

    Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Rocket Express located at 1717 W. Island Green Dr., Meridian, ID, is the perfect position for you! You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $16 / hour + Commission Pay! Rewards for YOU: Competitive Hourly Pay Incentive/Commission Pay DailyPay. Get paid daily! Flexible Scheduling; Morning & Evening Shifts Available Tuition Reimbursement Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our full-time Customer Service Associate position! Responsibilities Welcome and engage with customers in a warm, friendly manner Engage customers while selling and promoting our Unlimited Wash Club Safely and efficiently load every vehicle with clear hand signals and a smile Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests Maintain all aspects of the site to ensure it runs beautifully Required Skills 18 years of age or older Positive attitude Ability to work flexible hours including weekends and holidays
    $16 hourly 22d ago
  • Member Services Lead Associate

    Syufy Group

    Customer service supervisor job in Meridian, ID

    Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here! POSITION SUMMARY: This position leads the Member Services team and manages the operations of the Member Services department, including front desk and Fuel Center. The MSL ensures that all members receive excellent service when entering and departing the club, requesting information, and utilizing the Fuel Center. COMPENSATION AND BENEFITS INCLUDE: Hourly, based on relevant experience to the role. Full-time hours. Regular bonus and commission opportunities. PTO. Benefits package. 401K with dollar for dollar match up to 4%. Complimentary Club membership. Discounts on Club goods and services. QUALIFICATIONS: Excellent communication and customer service skills Ability to stand for extended periods of time Basic computer skills Thorough understanding of the Company's membership packages and incentives Upbeat personality with the ability to connect with new people daily Ability to properly fill out the necessary paperwork and agreements associated with our business For more information about Villa Sport, please visit our website at ******************* EQUAL EMPLOYMENT OPPORTUNITY It is the Company's policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company's needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.
    $48k-101k yearly est. 5d ago
  • Provider Services Leader

    The Pennant Group, Inc.

    Customer service supervisor job in Eagle, ID

    The Provider Services Leader is responsible for the direction, growth and culture of the Provider Services business line. In addition, he/she helps ensure the employment of qualified home health and hospice personnel; helps ensure the delegation to and coordination of home health and hospice personnel evaluations; helps in the monitoring standards of care to comply with federal, state and local standards, guidelines and regulations. The Provider Services Leader helps establish, implement, and evaluate goals and objectives for home health and hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy, and is responsible for the overall financial performance of the agency. JOB DUTIES/RESPONSIBILITIES Responsible to the governing body for the overall financial operations of the home health/hospice agency. Maintain full responsibility to the governing body of the overall functions of the financial areas and cost controls, adhere to financial and accounting policies and procedure and manage expenditures in a fiscally responsible manner. Take action, make decisions and shape team priorities to achieve agency operational goals. Ensure effective and on-going, on-the-job training of team members, evaluate, record individual and team performance, provide coaching and counseling and make appropriate developmental recommendations. Help establish criteria and/or work procedures to achieve a high level of quality, productivity or service. Meet or exceed budgeted revenue and EBITDA on a monthly, quarterly and annual basis. Help ensure compliance with local, state and federal laws, Medicare regulations and the agency's policies and procedures. Partner with Marketer(s) to develop approaches that best position services or ideas in the marketplace. Partner with Leadership Team to develop and implement comprehensive business development plans for the agency. Organize information/data to identify/explain major trends, problems and causes; Compare and combine information to identify underlying issues. Generate actions to achieve long-range goals. Keep abreast of industry trends and regulatory requirements through activities such as participating in State Associations and reviewing industry publications. Support other Executive Directors (Cluster Partners) in peer-leadership cluster model. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) * Minimum 3 years healthcare operations management (or experience) preferred. * Prior experience with budgetary responsibilities including budget development and monitoring * Broad knowledge of home health and hospice federal and state regulations/administration * Outstanding leadership, managerial skills, excellent organizational, interpersonal and communication skills, excellent problem-solving, decision-making and assertiveness skills The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************
    $48k-101k yearly est. Auto-Apply 3d ago
  • Part Time Customer Service Associate

    Hertz 4.3company rating

    Customer service supervisor job in Eagle, ID

    As a Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center. Responsibilities: Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. Welcome each customer with a smile. Proudly represent Hertz with your professional appearance, language and behavior. Focus on providing a clean and safe vehicle, to every customer, every time. Take ownership of each customer's service experience by immediately owning and resolving issues. Be proud of our brand and the role you play in our success. Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. Build brand loyalty. Utilize company approved sales and service techniques when determining customer wants and needs. Offer optional products to meet customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer using our company rental requirement guidelines. Provide customers assistance with directions, maps, local area information, appropriate service information, etc. Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. Ensure that the return date and time on the rental agreement is accurate. Review all charges at the time of vehicle return. Prepare the Rental Agreement Folder with all required information. Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues. Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Skills: Passion for customer service and attention to detail - Goes the extra mile Self-motivated to achieve and exceed targeted goals Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. Proficiency in English Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team 100% customer focus, with proven experience within a customer facing environment Additional Requirements: Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time What You'll Get: Hourly Rate is $21.00 + Commission Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental Medical, Dental & Vision plan options Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $21 hourly Auto-Apply 19h ago
  • Customer Service Associate

    Savers | Value Village

    Customer service supervisor job in Nampa, ID

    Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village ou rCustomer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: + Bundled health plans such as medical, Rx, dental and vision + Company-paid life insurance for extra protection and peace of mind + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. Savers is an E-Verify employer 1560 Caldwell Blvd, Nampa, ID 83651
    $25k-33k yearly est. 60d+ ago
  • Customer Service Associate

    Heritage Landscape Supply Group

    Customer service supervisor job in Nampa, ID

    We are actively seeking a self-motivated, customer service-oriented individual that is a team player. This full-time Customer Service Associate will be responsible for order entry at the sales counter with other related warehouse duties such as stocking shelves, shipping product, loading trucks, along with some driving as well. Workweek is Monday through Friday, with an opportunity for overtime during the busy season. Industry experience and/or product knowledge is helpful. ESSENTIAL DUTIES -Entering orders at point of sale using the company computer system -Interacting with customers over the phone, via email and in person -Order picking/staging -Replenishment -Shipping/receiving -Loading/unloading delivery vehicles -Delivering product to customers and branch locations -An eye for safety including pre-trip inspections, securing loads and strict adherence to DOT/CDL regulations. -Understanding and adherence to the regulations detailed in FMCSA. -Other related duties as assigned REQUIREMENTS -Basic computer knowledge, including Internet use -Industry experience and/or product knowledge is helpful. -Acceptable driving record -Verifiable driving history -Forklift experience helpful -Ability to lift up to 75 lbs on a repetitive basis -Bilingual (English and Spanish) is preferred, but not required -Able to pass pre-employment drug test and DOT physical Job Location: Silver Creek - Nampa3713 Garrity Blvd Nampa, ID 83687As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: ************, or by email to: *************************** with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
    $25k-33k yearly est. Auto-Apply 8d ago
  • Line Specialist And Customer Service at Fat Guys Fresh Deli

    Fat Guys Fresh Deli

    Customer service supervisor job in Caldwell, ID

    Job Description Fat Guys Fresh Deli is looking for a full-time and part-time line specialist and customer service person to join our 48 person strong team. We are located on Boise, Meridian and Caldwell, ID. Our ideal candidates are full of personality, attentive, punctual, and engaged.We are looking for full time & part time help Monday through Friday from 1030am-630pm. Benefits We offer discounted and free meals. Responsibilities Greet customers and make them feel welcome Answer any questions the customers may have Assist customers by ringing in their order Assist in preparing customer orders Clean work area as needed to maintain a tidy work environment Assist in cleaning and preparing store for next day Qualifications Friendly and fun attitude with customers and fellow employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to hearing from you. We are looking forward to hearing from you By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $25k-33k yearly est. 5d ago
  • Supervisor Provider Relations

    Blue Cross of Idaho

    Customer service supervisor job in Meridian, ID

    Provides education, training, and front-line support to the teams that support providers regarding company policies, processes, and industry regulations. Leads cross departmental activities and projects to support and adhere to the provider contract requirements and operational targets. We are looking for a candidate with: Experience: 5 years relevant experience Education: Bachelor's Degree or equivalent work experience (Two years' relevant work experience is equivalent to one-year college) Ensures department and provider compliance with regulatory agencies. Manages and maintains effective relationships and processes with healthcare providers. Supports initiatives to improve provider satisfaction. Provides day-to-day oversight of functional area assigned. Implements operational plans to address needs and process improvements. Ensures effective workflows, maximizes system efficiencies, monitors quality performance measures, and confirm appropriate completion of work processes. Provides guidance, coaching, and continuing education to staff. Establishes goals and objectives for team members. May partner with leaders in designing, maintaining, and producing management reports to meet departments or company's needs. Partners with leaders on workflow automation and process optimization Performs other duties and responsibilities as assigned. As of the date of this posting, a good faith estimate of the current pay range is $78,064 to $117,095. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer. We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program. We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies. Reasonable accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $25k-33k yearly est. Auto-Apply 7d ago
  • Customer Service / Coffee And Cafe / Cleaning at JABBERS1

    Jabbers1

    Customer service supervisor job in Nampa, ID

    Job Description Jabbers in Nampa, ID is looking to hire individuals with a positive attitude and good work ethic to join our team. We are currently looking to add individuals that can work day shifts (9:30 am - 3 pm ... flexible) 2-3 times a week when the school year starts as well as employees that want a flexible schedule Monday - Sunday. We are also looking for individuals that can work one at least one shift 3-7:30 pm a week and one weekend shift (either a Saturday or Sunday). Multiple part-time positions available. $7.25/hr to start + tips - $10/hr to start + tips depending on availability, experience and hours worked a week. We are located on 1210 N Galleria Dr. which is in the Mall (with JcPennys off the Garrity Exit). Our ideal candidate is friendly, fun, attentive, punctual and reliable high school students, college students, individuals looking for a second job & individuals just wanting to work a few days a week. We are always flexible and will work around schedules. Responsibilities Checking in Customers Cooking in our Cafe Making Coffees & Espresso Drinks Monitoring, picking up and cleaning the Playground Answering phones Qualifications We will train. You just need to have a friendly attitude and a desire to be part of a fast-paced team. We are looking forward to hearing from you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $7.3-10 hourly 6d ago
  • Manager, Shared Services (Operations)

    Paylocity 4.3company rating

    Customer service supervisor job in Meridian, ID

    Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID, or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Manager, Shared Services (internally known as Manager Implementation Ops) will provide leadership, coaching, training and mentoring to PRC's to ensure all critical aspects of Web Pay Products are set up accurately meet the client's expectations within the specific Service Level agreement. The Manager will provide feedback to the Consultants on areas of improvement and to identify areas of success. The manager will be instrumental assisting the PRC team by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The manager must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, but not limited to, handling unresolved and escalated client issues with prompt and courteous service Manage the day-to-day activities of the Implementation support staff by providing leadership, coaching and mentoring Work with other areas of the organization to ensure consistency in all policies and procedures Work with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps Develop and implement employee motivation activities and incentives Handle disciplinary issues as necessary Responsibility for interviewing and hiring candidates Provide positive and constructive feedback to employees while balancing ownership and continuous improvement Develop and motivate team members to reach departmental goals Works with the Department Director to plan and schedule resources Education and Experience 2 years Management Experience. Experience in team development and workflow process matrix environment is a plus Bachelor's Degree preferred in applicable focus area or equivalent combination of education and experience Strong mathematical ability and aptitude to learn the payroll software application Experience in team development and workflow process- a matrix environment is a plus Excellent troubleshooting ability in order to handle clients' payroll issues Ability to multi-task Excellent listening and communication skills - 100% client satisfaction is our #1 priority Ability to work in a fast-paced, high stress environment Knowledge of Microsoft Office, especially Microsoft Excel Project Management and/or Change Management a plus Knowledge of Access, SQL or Crystal Reports a plus Physical requirements Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $80,000-100,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ************************** Requirements:
    $80k-100k yearly 7d ago
  • Customer Service Associate

    Xcel Marketing Group

    Customer service supervisor job in Meridian, ID

    Xcel Marketing is an in-store marketing company that represents the leaders in home entertainment inside the largest retailers in the world. We are passionate about delivering quality and results. We value teamwork within our agency and strive for good partnerships across all platforms. Job Description Xcel Marketing Group Inc. - Boise, ID We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities: Direct Marketing Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets Handle customer complaints, provide appropriate solutions and alternatives Follow communication procedures, guidelines and policies Take the extra mile to engage with customers Work within a Retail Promote our services and products Requirements: Track record of over-achieving quota Strong people skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Sales experience Additional Information $10 base pay/ paid weekly every friday + commission incentives our reps average $500-$1000+ a week Occasional paid travel opportunities Fun, Lively Group of Professionals!
    $10 hourly 1d ago
  • Service Manager - Nampa, ID

    Freightliner Northwest Parts Delivery Driver

    Customer service supervisor job in Nampa, ID

    The Service Manager is responsible daily management of the Service Department, including: cost controls, building vendor/customer sales base, customer satisfaction and problem resolution. Directly leads and coordinates the activities of technicians with a heavy focus on superior customer service, overall department efficiency and profitability. Gordon Truck Centers, Inc. (GTC) is now accepting applications for Service Manager in Nampa, ID. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 18 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, and education assistance. Apply Today! We look forward to working with you! Click to learn more about GTC. Responsibilities Job Responsibilities Monitor service levels to ensure the overall goals of the organization are being made and take corrective measures where needed. Develop and administer staff training schedules to meet organizational goals and company's dealer agreement. Determine schedules, sequences and assignments for work activities, based on work priority, quantity of equipment and skill of personnel. Develop and administer staff training schedules to meet organizational goals and company's dealer agreement. Develop, administer and maintain all regulatory and dealership safety standards. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Promote and manage safety at assigned Gordon Truck Centers branch. Ensure employees, vendors, and customers have a safe work environment. Develops, adheres to and manages all applicable safety policies, procedures and standards. Investigate safety-related accidents and injuries, prepare reports of findings and take corrective measure where needed. Maintain exceptional customer satisfaction culture and initiatives, addressing customer complaints as needed. Monitor staff work levels and review work performance regularly with employees. Perform annual performance reviews. Facilitate ongoing meetings with staff; addressing issues related to departmental operations. Requisition materials and supplies, such as tools, equipment or replacement parts. Develop and maintain departmental budget. Analyze departmental profit and loss reports and initiate corrective action as needed to maintain departmental standards. Develop shop policies and procedures and communicate with shop personnel to assure compliance. Provide regular department updates and requested reports to leadership team. Participate in the employee new hire and onboarding procedures. Maintain a departmental company team attitude with all employees; with a heavy emphasis on service. Qualifications Job Requirements Education: High School GED or equivalent. Experience: 4 years repair shop experience as technician and 2 years of service department supervisory or shop foreman experience. Experience in business and management; principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources. Must have strong leadership capabilities and the ability make and maintain a strong team atmosphere that is solely focused on building the business with quality service. Superior customer relations and problem solving skills are required for this position. Candidate must have technical background and be capable of communicating with technicians and customers regarding repairs on heavy and medium duty trucks. Skills that are representative of the job: Proven background in providing quality customer service. Excellent communicator (written and verbal), able to lead and motivate others, strong in conflict resolution, must be comfortable with computers. Able to work in fast paced, high stress environment. Valid driver's license required. Job Conditions Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Extensive keyboard work and viewing computer screen, telephone usage. Requires standing, bending, stretching. Some heavy lifting may be required, up to or beyond 50 pounds. Personal Protective Equipment in shop areas may be required. Environmental Demands: Primarily indoors with minimal outdoor time. High noise level while working around operation departments. While performing the duties of this job, the employee is exposed to moving mechanical parts and vehicles. Hours: Monday - Friday, 7AM to 4PM Additional Information: Off-hour shifts may be required occasionally or for special events. Compensation: Base salary plus incentive. Based upon experience. GTC General Benefits Description Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at ******************************************** This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role is classifed as safety sensitive. All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities. E-Verify Program Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to ************* and click on 'E-Verify' located near the bottom of the page. E-Verify Program Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to ************* and click on 'E-Verify' located near the bottom of the page. We can recommend jobs specifically for you! 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    $48k-82k yearly est. Auto-Apply 21d ago
  • Service Manager - Nampa, ID

    Gordon Truck Centers 4.0company rating

    Customer service supervisor job in Nampa, ID

    The Service Manager is responsible daily management of the Service Department, including: cost controls, building vendor/customer sales base, customer satisfaction and problem resolution. Directly leads and coordinates the activities of technicians with a heavy focus on superior customer service, overall department efficiency and profitability. Gordon Truck Centers, Inc. (GTC) is now accepting applications for Service Manager in Nampa, ID. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 18 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, and education assistance. Apply Today! We look forward to working with you! Click to learn more about GTC. Responsibilities Job Responsibilities Monitor service levels to ensure the overall goals of the organization are being made and take corrective measures where needed. Develop and administer staff training schedules to meet organizational goals and company's dealer agreement. Determine schedules, sequences and assignments for work activities, based on work priority, quantity of equipment and skill of personnel. Develop and administer staff training schedules to meet organizational goals and company's dealer agreement. Develop, administer and maintain all regulatory and dealership safety standards. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Promote and manage safety at assigned Gordon Truck Centers branch. Ensure employees, vendors, and customers have a safe work environment. Develops, adheres to and manages all applicable safety policies, procedures and standards. Investigate safety-related accidents and injuries, prepare reports of findings and take corrective measure where needed. Maintain exceptional customer satisfaction culture and initiatives, addressing customer complaints as needed. Monitor staff work levels and review work performance regularly with employees. Perform annual performance reviews. Facilitate ongoing meetings with staff; addressing issues related to departmental operations. Requisition materials and supplies, such as tools, equipment or replacement parts. Develop and maintain departmental budget. Analyze departmental profit and loss reports and initiate corrective action as needed to maintain departmental standards. Develop shop policies and procedures and communicate with shop personnel to assure compliance. Provide regular department updates and requested reports to leadership team. Participate in the employee new hire and onboarding procedures. Maintain a departmental company team attitude with all employees; with a heavy emphasis on service. Qualifications Job Requirements Education: High School GED or equivalent. Experience: 4 years repair shop experience as technician and 2 years of service department supervisory or shop foreman experience. Experience in business and management; principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources. Must have strong leadership capabilities and the ability make and maintain a strong team atmosphere that is solely focused on building the business with quality service. Superior customer relations and problem solving skills are required for this position. Candidate must have technical background and be capable of communicating with technicians and customers regarding repairs on heavy and medium duty trucks. Skills that are representative of the job: Proven background in providing quality customer service. Excellent communicator (written and verbal), able to lead and motivate others, strong in conflict resolution, must be comfortable with computers. Able to work in fast paced, high stress environment. Valid driver's license required. Job Conditions Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Extensive keyboard work and viewing computer screen, telephone usage. Requires standing, bending, stretching. Some heavy lifting may be required, up to or beyond 50 pounds. Personal Protective Equipment in shop areas may be required. Environmental Demands: Primarily indoors with minimal outdoor time. High noise level while working around operation departments. While performing the duties of this job, the employee is exposed to moving mechanical parts and vehicles. Hours: Monday - Friday, 7AM to 4PM Additional Information: Off-hour shifts may be required occasionally or for special events. Compensation: Base salary plus incentive. Based upon experience. GTC General Benefits Description Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at ******************************************** This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role is classifed as safety sensitive. All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities. E-Verify Program Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to ************* and click on 'E-Verify' located near the bottom of the page.
    $47k-74k yearly est. Auto-Apply 20d ago
  • Jack in the Box - TEAM LEADER

    Feast Enterprises

    Customer service supervisor job in Caldwell, ID

    Job Description Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws. Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enters order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. SUPERVISION Workstation Operation Supervises and trains team members on workstation operations. Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements. Guest Service Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. Leadership Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance. Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues. Back of Restaurant Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill Reads grill video monitor to prepare ordered products. Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment. Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discards ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Reads fryer video monitor prepare ordered products. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. QUALIFICATIONS: Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. REASONABLE ACCOMMODATION: Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
    $38k-76k yearly est. 5d ago
  • Aviation Team Lead

    Keller Associates 4.5company rating

    Customer service supervisor job in Meridian, ID

    We are on the lookout for individuals who thrive in the collaborative spirit of engineering, where their efforts are appreciated, and excellence is recognized. Join our dynamic team where you can play a crucial role in creating a meaningful and long-lasting influence on the communities we serve. Apply now for our Aviation Team Lead opportunity based in our Meridian office. This opportunity is also available for those who live close to any of our office locations. Job Summary: The Aviation Team Lead will work closely with other engineers, technical specialists, and clients to successfully deliver innovative solutions for complex aviation projects and challenges. They will lead our Aviation efforts and brings experience in client management and coordination, FAA funding and regulation, airport planning, design, and project delivery. This is an exciting growth opportunity for a motivated person ready to take the next step in their career and contribute to our growing operations. Duties/Responsibilities: * Represent Keller Associates, building relationships with new and existing clients, and sub-consultants. * In coordination with the Principal Engineer, develop marketing strategies for the aviation/airport market. * Maintain, update and execute strategic plan. * Lead aviation work by marketing aviation projects and then organizing team(s) to manage and deliver those projects. * Delegate tasks to team members according to their individual skill sets, experience, and abilities to ensure efficient completion of the project. * Collaborate with staff supervisors and other Project Managers for workload assignments. * Be responsible for the overall profitability of aviation projects, ensuring that jobs are conducted within project scope. * Develop solutions to complex problems that require a high degree of innovation and ingenuity. * Provide technical expertise by formulating and developing advanced design concepts, techniques, and standards. * Document and report project progress to Principal Engineer * Manage training, development, and mentoring of team members * Collaborate with Project Managers to monitor and guide Team Members' project tasks. * Perform other duties as assigned. Required Skills/Abilities: * Proven leadership skills * Excellent project management and organization skills * Ability to lead contract negotiation and execution. * Ability to work successfully with project managers and other discipline leads in multiple disciplines with a range of approaches. * Strong written and verbal communication skills * Understanding of FAA funding programs, design standards, and project delivery. Education & Experience * Bachelor's degree in civil engineering * 8+ years of civil engineering experience related to aviation design as well as experience in a leadership role. * Professional Engineer (PE) License required. * Strong leadership, organizational, analytical, and communication skills Benefits: * Employee medical, dental, and vision insurance for employees and dependents * Short-term and long-term disability insurance * Company paid life insurance with option to buy up * Salary Advantage Program * Employee assistance program (EAP) * Flexible spending account (FSA) * Health savings account (HSA) * 401k match program & access to asset management services * Year-end bonus * Costco membership * Paid time off (PTO) and PTO sell back program * Paid Holidays * Parental Leave * Tuition Reimbursement * Paid day of community service We are a mid-sized consulting firm providing water, wastewater, civil, transportation, and structural engineering services throughout the West including Oregon, Washington, Idaho, Nevada, and Utah. We provide client-focused solutions in surface water, water and wastewater engineering, as well as transportation planning, roadway, bridges and vertical structures, site civil design, construction management, electrical, controls, and surveying. Our clients include federal, state, and local agencies as well as small and medium sized cities. Our work is never boring and always influences the communities we serve. We take joy in everything we do - from work to play - our staff finds ways to be more human and balanced. Please review the Voluntary Self-Identification of Disability form found here to answer the questions provided at the bottom of the application process. Keller Associates, Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $57k-98k yearly est. 60d+ ago
  • Customer Service Associate

    Xcel Marketing Group

    Customer service supervisor job in Meridian, ID

    Xcel Marketing is an in-store marketing company that represents the leaders in home entertainment inside the largest retailers in the world. We are passionate about delivering quality and results. We value teamwork within our agency and strive for good partnerships across all platforms. Job Description Xcel Marketing Group Inc. - Boise, ID We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities: Direct Marketing Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets Handle customer complaints, provide appropriate solutions and alternatives Follow communication procedures, guidelines and policies Take the extra mile to engage with customers Work within a Retail Promote our services and products Requirements: Track record of over-achieving quota Strong people skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Sales experience Additional Information $10 base pay/ paid weekly every friday + commission incentives our reps average $500-$1000+ a week Occasional paid travel opportunities Fun, Lively Group of Professionals!
    $10 hourly 60d+ ago
  • Aviation Team Lead

    Keller Associates 4.5company rating

    Customer service supervisor job in Meridian, ID

    Job DescriptionSalary: We are on the lookout for individuals who thrive in the collaborative spirit of engineering, where their efforts are appreciated, and excellence is recognized. Join our dynamic team where you can play a crucial role in creating a meaningful and long-lasting influence on the communities we serve. Apply now for our Aviation Team Lead opportunity based in our Meridian office.This opportunity is also available for thosewho live close to any of our office locations. Job Summary: The Aviation Team Lead will work closely with other engineers, technical specialists, and clients to successfully deliver innovative solutions for complex aviation projects and challenges.They will lead our Aviation efforts and brings experience in client management and coordination, FAA funding and regulation, airport planning, design, and project delivery. This is an exciting growth opportunity for a motivated person ready to take the next step in their career and contribute to our growing operations. Duties/Responsibilities: Represent Keller Associates, building relationships with new and existing clients, and sub-consultants. In coordination with the Principal Engineer, develop marketing strategies for the aviation/airport market. Maintain,update and execute strategic plan. Lead aviation work by marketing aviation projects and then organizing team(s) to manage and deliver those projects. Delegate tasks to team members according to their individual skill sets, experience, and abilities to ensure efficient completion of the project. Collaborate with staff supervisors and other Project Managers for workload assignments. Be responsible for the overall profitability of aviation projects, ensuring that jobs are conducted within project scope. Develop solutions to complex problems that require a high degree of innovation and ingenuity. Provide technical expertise by formulating and developing advanced design concepts, techniques, and standards. Document and report project progress to Principal Engineer Manage training, development, and mentoring of team members Collaborate with Project Managers to monitor and guide Team Members project tasks. Perform other duties as assigned. Required Skills/Abilities: Proven leadership skills Excellent project management and organization skills Ability to lead contract negotiation and execution. Ability to work successfully with project managers and other discipline leads in multiple disciplines with a range of approaches. Strong written and verbal communication skills Understanding of FAA funding programs, design standards, and project delivery. Education & Experience Bachelors degree in civil engineering 8+years of civil engineering experience related to aviation design as well as experience in a leadership role. Professional Engineer (PE) License required. Strong leadership, organizational, analytical, and communication skills Benefits: Employee medical, dental, and vision insurance for employees and dependents Short-term and long-term disability insurance Company paid life insurance with option to buy up Salary Advantage Program Employee assistance program (EAP) Flexible spending account (FSA) Health savings account (HSA) 401k match program & access to asset management services Year-end bonus Costco membership Paid time off (PTO) and PTO sell back program Paid Holidays Parental Leave Tuition Reimbursement Paid day of community service We are a mid-sized consulting firm providing water, wastewater, civil, transportation, and structural engineering services throughout the West including Oregon, Washington, Idaho, Nevada, and Utah. We provide client-focused solutions in surface water, water and wastewater engineering, as well as transportation planning, roadway, bridges and vertical structures, site civil design, construction management, electrical, controls, and surveying. Our clients include federal, state, and local agencies as well as small and medium sized cities. Our work is never boring and always influences the communities we serve. We take joy in everything we do from work to play our staff finds ways to be more human and balanced. Please review the Voluntary Self-Identification of Disability form foundhereto answer the questions provided at the bottom of the application process. Keller Associates, Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $57k-98k yearly est. 6d ago
  • Jack in the Box - TEAM LEADER

    Feast Enterprises

    Customer service supervisor job in Meridian, ID

    Job Description Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws. Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enters order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. SUPERVISION Workstation Operation Supervises and trains team members on workstation operations. Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements. Guest Service Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. Leadership Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance. Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues. Back of Restaurant Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill Reads grill video monitor to prepare ordered products. Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment. Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discards ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Reads fryer video monitor prepare ordered products. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. QUALIFICATIONS: Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. REASONABLE ACCOMMODATION: Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. ***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***
    $38k-75k yearly est. 11d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Caldwell, ID?

The average customer service supervisor in Caldwell, ID earns between $26,000 and $43,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Caldwell, ID

$33,000
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