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Customer Service & Bike Tech
Retrospec
Customer service supervisor job in Perris, CA
First 90 days: fully in office
After 90 days: 3 days in office, 2 days hybrid
Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it.
About the Role
We're seeking an experienced, empathetic, and technically skilled CustomerService & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels.
You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you.
Responsibilities
Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism.
Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions.
Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams.
Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email.
Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction.
Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers.
Build and inspect new and returned bikes for troubleshooting and quality control, as needed.
Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams.
Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes.
Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently.
Communicate customer insights and product feedback constructively to product development, sales, and marketing teams.
Quickly become familiar with the Retrospec brand voice, customerservice protocols, and software platforms to provide high-quality support.
Assist with additional customerservice and clerical tasks as assigned.
Qualifications
2-3 years of ecommerce customerservice experience; bike industry experience highly preferred.
Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance.
Exceptional written and verbal communication skills with a friendly, professional demeanor.
Experience with customerservice tools such as Gorgias or Zendesk.
Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Proficient computer literacy and quick adaptability to new systems.
AA degree preferred; high school diploma or equivalent required.
Experience managing warranty processes and dealer accounts is a plus.
Familiarity with social media or online community communication is a bonus.
Passion for outdoor recreation, cycling, and the Retrospec mission.
Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.
$36k-50k yearly est. 4d ago
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Customer Experience Lead-The Promenade at Temecula
Victoria's Secret 4.1
Customer service supervisor job in Temecula, CA
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $20.75
Maximum Salary: $26.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$20.8-26 hourly 21d ago
Customer Experience Lead
Saks 4.8
Customer service supervisor job in Palm Desert, CA
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. Primary Job Functions: Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods Leverage and train walkie talkie expectations for flex of coverage to support customer need Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment Who Are You: Aspiring leader who can educate, drive results, and maintain high standards You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas Confident and professional communicator You Also Have: High School Diploma or equivalent required; 4 year degree or relevant work experience preferred 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks Ability to train and coach associates on selling behaviors to ensure high performance Flexibility to work evenings, weekends and public holidays Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks #OFF5THSellingSupervisor Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Salary and Other Compensation: The starting hourly rate for this position is between [$19.00-22.75 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate. This position is eligible for commissions in accordance with the terms of the Company's plan. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate's overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.
$19-22.8 hourly Auto-Apply 15d ago
Manager, Customs
Syncreon 4.6
Customer service supervisor job in Perris, CA
DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.
Our site at Perris delivers extraordinary 3PL solution to a tech giant. The Customs Compliance Manager is responsible for overseeing and managing all aspects of customs and FTZ compliance for Perris Site. This role plays a critical part in protecting the company from regulatory risk, optimizing trade operations, and supporting supply chain strategies.
If you have below qualifications please go ahead and apply !
* Minimum of 5 years of experience in global trade compliance, international logistics or customs compliance roles.
* Experience with customs processes and Customs Valuation, import/export compliance, including customs regulations and international trade, Preferential & Free Trade Agreements.
* EAR and ITAR experience.
* Licensed Customs Broker, Certified Trade Compliance Specialist and/or Certified Customs Specialist preferred
* Experience developing and implementing import/export compliance programs
* Strong team working skills and preferably having experience in working with complex matrix teams in international arena.
* Comfortable working in a fast-paced environment embracing changes every day.
* Good analytical and problem solving skills, pro-active attitude.
* Attention on details while understanding the big picture and impact of decisions.
* People Management experience preferred
* Familiarity with any ERP systems preferred
About the Role
How you will contribute
* Act as the primary liaison for all FTZ-related communications with CBP (Customs and Border Protection) and internal stakeholders
* Manage import activities, coordinating with customs brokers, vendors, carriers, and freight forwarders
* Prepare and submit FTZ documentation, including, but not limited to: e214 Admissions, Weekly Withdrawals (CF3461/CF7501), Zone Transfers (CF7512), and Quarterly and Annual Reports
* Oversee FTZ operations, including daily transactions, inventory reconciliation, and audit readiness
* Understands the Harmonized Tariff Schedule (HTS) and ensure compliance with country-specific regulations
* Understands partner government agencies (FDA, EPA, etc.) and manage compliance with trade programs (FTA, AD/CVD, Section 201/301/232, quotas)
* Monitor U.S. imports for timely customs clearance and proactively resolve issues
* Reconcile inventory records between internal systems and third-party FTZ platforms
* Conduct internal audits and recommend process improvements
* Review commercial invoices for outbound shipments to ensure accuracy and compliance
* Maintain and update the FTZ Procedures Manual
* Ensure complete and accurate FTZ recordkeeping for CBP audits and reviews
* Support the logistics and compliance team with additional duties as assigned
* Create and maintain instructions and documents processes in own responsibility area.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. The pay range for this role is 89,600.00 - 112,000.00 .
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles
Job Segment: Logistics, Supply Chain Manager, Supply Chain, Compliance, Supply, Operations, Legal
$51k-86k yearly est. 60d+ ago
Licensed Insurance Customer Service
Daniel Covarrubias-Farmers Insurance
Customer service supervisor job in Palm Springs, CA
Job Description
Our office is expanding, and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Insurance Representative will be responsible for providing exceptional customerservice to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Preferred candidate will have an active Property and Casualty insurance license. Insurance industry experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Responsibilities:
Meet new business production goals and objectives as established.
Solicits for new business via telephone, networking, and other lead sources.
Develop insurance quotes, makes sales presentations, and closes sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
Educate clients on the insurance policies that best suit their needs
Requirements:
Strong work ethic and leadership skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Interested in a sales career, sales experience preferred
No insurance experience required but must be willing to learn
Benefits:
Base Salary with Commissions
Bonus Opportunities
Weekends Off
Holidays Off
Hands On Training
Professional Work Environment
$52k-108k yearly est. 28d ago
Full-Time Service Manager - 413 Highland Park
Smart & Final Inc. 4.8
Customer service supervisor job in Highland, CA
413 - Highland Park Starting Rate: $22.00/hr We are searching for an experienced Full-Time Service Manager - 413 Highland Park at 6060 Figueroa Street Highland Park, California, 90042 United States . Primary Duties and Responsibilities: This Full-Time Service Manager reports to the Store Manager and is responsible for maintaining service standards in the store. Performs management-assigned duties, which may include but may not be limited to implementation and management of the FAN customerservice program, execution of corporate directives (e.g. action bulletins, product removals, etc.), maintenance of the store's break room (e.g. job postings, poster programs, iPad, cleanliness, etc.) review of mystery shop performance, front end management, and book keeping duties.
Specific duties include, but are not limited to:
* Offers friendly and courteous assistance to customers by providing them with store and product information (FAN CustomerService).
* Communicates bulletin information to associates to ensure all that need to be aware of updates/changes are advised.
* Monitors the front end ensuring service standards and procedures are being followed.
* Operates a cash register, reviews price changes, promotional plans, bulletins, and communicates with associates regarding updates/changes.
* Maintains store sections, as assigned. Orders, receives and stocks merchandise using proper equipment. Reviews invoices/load bills for accuracy. Stocks shelves, end stacks, displays and deli/freezer cases. Sets up promotional displays.
* Performs basic bookkeeping duties. Records lost/damaged goods and store supplies using appropriate forms and data entry. Performs check out function at the end of each business day.
Required Qualifications:
One to three (1-3) years related experience and/or training; or equivalent combination of education and experience. Retail Management Certificate is desirable.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
$22 hourly 28d ago
Service Lead in a Candy Store
Lolli & Pops 4.5
Customer service supervisor job in Palm Springs, CA
As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day:
Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
Keep your team focused on guest engagement, sampling and sharing product knowledge
Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
Assist in training, developing and motivating team members
Assist the Store Manager with paperwork, ordering, inventory management
Maintain visual and merchandising standards and ensure store cleanliness
Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
Be a champion of Lolli & Pops inside and outside of the store
Must be able to lift up to 25 pounds
While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams:
Exceptional interpersonal skills:
you are energized by working with people, both guests and your team
A passion for meticulous quality:
you understand that strong organization creates a highly efficient team
A bias towards action:
you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
The desire to be coached and mentored:
you see potential in yourself and enjoy growing that potential
An eye for detail:
you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
The desire to problem solve:
you like finding problems and fixing them
The ability to multitask:
you can prioritize and execute at many different tasks each day
A positive attitude and fun-loving spirit:
you are an optimist who freely embraces your inner child and enjoys having fun while you work
Flexible availability
: you want to work at our busiest times, and flex your availability to meet the needs of the business
Our Company values are important to us! We are:
Guest-icated our guests are at the heart of everything we do
Collaborative we are a joyful mix of unique individuals working together
Agile we are flexible and open to change in order to be the best we can be
Authentic we honor what's real and authentic and give feedback from the heart
Betterment we have a never ending drive to continuously improve
We can't wait to meet you!
Lolli
&
Pops
is an equal opportunity employer and values diversity at our company
. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
$30k-57k yearly est. 60d+ ago
Customer Service Team Lead
Esri 4.4
Customer service supervisor job in Redlands, CA
Use your leadership and customerservice expertise to empower a team that delivers exceptional experiences. As CustomerService Team Lead, you'll guide a high-performing group of CustomerService Representatives, fostering a culture of excellence, accountability, and continuous improvement. You'll collaborate with different departments to streamline operations, resolve challenges, and ensure every customer interaction reflects our commitment to outstanding service.
This role offers the opportunity to lead with purpose, grow professionally, and make a meaningful impact on how we serve our customers.
Responsibilities
Team Leadership & Development: Lead, mentor, and coach CSRs to meet performance goals and uphold service standards. Conduct regular feedback sessions, goal setting, and performance reviews.
Operational Oversight: Manage daily workflows, ensuring timely resolution of customer inquiries, order requests, and profile issues. Monitor team metrics and implement improvement plans as needed.
Escalation Management: Handle complex or escalated customer issues with professionalism and efficiency. Serve as the escalation point for critical matters.
Cross-Functional Collaboration: Partner with internal departments (such as product, sales, support) to streamline processes and enhance the customer experience.
Process Improvement & Reporting: Analyze service metrics, identify trends, and recommend improvements. Prepare detailed reports for senior management.
Requirements
5+ years of professional experience in a similar position, supporting similar responsibilities
Demonstrated leadership capabilities with sound judgment and effective decision-making skills
Highly team-oriented with a strong commitment to achieving shared goals and driving collective success
A strong focus on customer satisfaction and the ability to foster a customer-centric culture within the team
Flexibility to adapt work hours to meet business demands, including team coverage, product meetings, testing assignments, and after-hours support
Bachelor's degree in business or related field
Recommended Qualifications
Experience or training in leadership to guide and motivate the team towards achieving their goals
#LI-LW1
#LI-Onsite
$56k-81k yearly est. Auto-Apply 60d+ ago
Customer Experience Lead
Saks Off 5TH
Customer service supervisor job in Palm Desert, CA
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
Leverage and train walkie talkie expectations for flex of coverage to support customer need
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You:
Aspiring leader who can educate, drive results, and maintain high standards
You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
Confident and professional communicator
You Also Have:
High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
Ability to train and coach associates on selling behaviors to ensure high performance
Flexibility to work evenings, weekends and public holidays
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
#OFF5THSellingSupervisor
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Salary and Other Compensation:
The starting hourly rate for this position is between [$19.00-22.75 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is eligible for commissions in accordance with the terms of the Company's plan.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$19-22.8 hourly Auto-Apply 60d+ ago
Automotive Customer Service BDC Manager - Canyon Lake, California, United States
Automotohr Automotive
Customer service supervisor job in Canyon Lake, CA
The Automotive CustomerService BDC Manager is the direct Supervisor of the Automotive CustomerService BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold.
Duties And Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize CRM and Lead Management tools
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes
• Will follow behavioral expectations consistent with the Company's visions/values
Qualifications:
• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.
It's time to make the most important move of your career.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Love To Talk With You!
Apply By Clicking The "Apply Now" Button
$50k-95k yearly est. 60d+ ago
Customer Experience Manager
Michaels 4.2
Customer service supervisor job in Palm Desert, CA
Store - PALM DESERT, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$18.25 - $23.30
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$18.3-23.3 hourly Auto-Apply 17d ago
Parent Engagement Specialist
Legendary Dogs Payroll
Customer service supervisor job in Temecula, CA
Part-time Description
Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!
What we offer: Let's look at what Dogtopia does for you.
It's always bring your dog to work day!
Education in basic dog obedience and training
Fun, dynamic team culture
Career progression based on performance
Additional certification programs available
Competitive wages with flexibility in scheduling
Learn key skills related to customerservice, teamwork, or even sales
Benefits for Full-Time team members
Now that we have the fun out of the way, let's get into the what you can offer us.
Day to Day Duties
Selling daycare enrollments
Leading tours of our facility
Booking Meet & Greet appointments on the phone
Making phone calls to leads
Following-up with Pet Parents and Dogs via phone and text
Posting to Instagram and Facebook
Using computer software including MS Office, iOS and more
Multi-tasking--delivering customerservice while balancing needs of Canine Coaches in playrooms
Cleaning
Managing a POS system
Greeting EVERYONE that walks into Dogtopia!
Understanding Dogtopia's Noble Cause
Understanding our Dogtopia-isms
The Rules by which we, as DOGTOPIANS live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever!
Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
Inventory management of office supplies.
Communicates behavior modification plans to pet parents and any behavior challenges.
CustomerService & Presentation
Maintains a neat and organized Front Desk team and area at all times.
A self-starting individual with VERY STRONG organizational skills
Sets the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customerservice standards.
Answering Phones, emails and questions from Pet Parents
Strive for high customer review ratings!
ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: *******************************************
Qualifications:
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customerservice skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with upselling
Job Type: Part-time
Benefits:
Employee discount
Flexible schedule
Work Location: In person
Salary Description 16.90
$40k-65k yearly est. 14d ago
Customer Service Lead
Go Car Wash Management Corp
Customer service supervisor job in Highland, CA
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone.
If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us!
About the Role:
As a CustomerService Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position.
You'll be responsible for:
Opening and closing the car wash according to GO's standard operating procedures.
Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.
Guiding vehicles safely into the car wash and educating customers on our wash process.
Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.
Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.
What You Bring:
A positive, outgoing attitude and a passion for sales and leadership.
Strong customerservice skills, with the ability to connect with customers and promote our membership packages.
Ability to handle day-to-day site operations and resolve customer issues independently.
Willingness to learn and grow into a leadership role by working closely with site managers.
Energy and stamina to stand, move, and engage with customers and teammates for extended periods.
Basic Requirements:
Must be at least 16 years old.
Must be legally authorized to work in the U.S.
Previous experience in customerservice and/or sales preferred.
Ability to lift 25 lbs and work in outdoor conditions for long periods.
Why You'll Love Working Here:
We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you'll enjoy:
Health benefits, 401(k), and paid time off.
Free car washes.
Opportunities to advance into leadership roles, including Team Leader positions.
Sales training and leadership coaching to help you grow and succeed.
Compensation:
Our CustomerService Leads generally earn $19.00 per hour, which includes base pay of $17.00/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more!
To learn more about us, visit ******************
GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.
$17-19 hourly 6d ago
Customer Service Lead
Go Car Wash
Customer service supervisor job in Loma Linda, CA
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone.
If you love cars, enjoy leading others, and thrive in a fast-paced environment, then join us!
About the Role:
As a CustomerService Lead at GO Car Wash, you'll be stepping into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will be responsible for overseeing day-to-day operations, driving sales, and ensuring all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position.
You'll be responsible for:
Opening and closing the car wash according to GO's standard operating procedures.
Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.
Guiding vehicles safely into the car wash and educating customers on our wash process.
Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.
Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.
What You Bring:
A positive, outgoing attitude and a passion for sales and leadership.
Strong customerservice skills, with the ability to connect with customers and promote our membership packages.
Ability to handle day-to-day site operations and resolve customer issues independently.
Willingness to learn and grow into a leadership role by working closely with site managers.
Energy and stamina to stand, move, and engage with customers and teammates for extended periods.
Basic Requirements:
Must be at least 16 years old.
Must be legally authorized to work in the U.S.
Previous experience in customerservice and/or sales preferred.
Ability to lift 25 lbs and work in outdoor conditions for long periods.
Why You'll Love Working Here:
We offer a dynamic, fast-paced workplace where you can develop leadership and sales skills while contributing to our growing team. Along with competitive pay, you'll enjoy:
Health benefits, 401(k), and paid time off.
Free car washes.
Opportunities to advance into leadership roles, including Team Leader positions.
Sales training and leadership coaching to help you grow and succeed.
Compensation:
Our CustomerService Leads generally earn $19.00 per hour, which includes base pay of $17.00/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more!
To learn more about us, visit ******************
GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.
Customer service supervisor job in Palm Desert, CA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Our Guest Experience team is essential in creating a safe and memorable experience for all guests at Acrisure Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including Coachella Valley Firebirds hockey games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.
The Arena is seeking part-time Guest Experience Supervisors who will report to the Guest Experience Manager. The team of Supervisors will directly oversee the part-time Ushers during events and assist in upholding Guest Experience standards, resolve various guest situations, and ensure a safe and efficient operation at Acrisure Arena. This position is responsible for working closely with Event and Operations partners to ensure successful events, including Hockey games, family shows, and concerts. This position will oversee the staff at the Guest Services/Concierge desk, Ticket Takers, Entry and Access points, and all other Ushers throughout the arena. Supervisor must be confident in handling escalated complaints as well as making decisions with minimal Manager interference.
This job will pay an hourly rate of $22.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until March 6, 2026.
Responsibilities
Supervise, motivate, lead, and work alongside guest experience team members while demonstrating empathy and respect.
Oversee part time staff ensuring the team is consistently demonstrating excellent guest service and creating positive, memorable guest interactions.
Respond to and/or escalate guest complaints, concerns, and compliments.
Effectively communicate work assignments to others.
Promote a safe and efficient work environment.
Be available for 65% of events and operations support, as needed throughout the year.
Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard.
Lead with an emphasis on safety for employees, teams, and guests.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
Perform strenuous physical duties at times, including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and around moderate-to-loud noises.
Other duties assigned including but not limited to assisting other departments as needed.
Qualifications
High School diploma + 2-3 years of guest service experience, preferred
Experience supervising staff to work together and accomplish goals
Ability to give clear instructions and communicate effectively with others in both verbal and written form.
Must be self-motivated and work under little supervision.
Be confident in decision making.
Excellent guest service, teamwork, safety record, and work ethic.
Ability to maintain a positive attitude and remain calm during various situations including medical emergencies, suspicious activity, and irate guests.
Bi-Lingual a plus, nut not a requirement.
Working Conditions:
Must be able to work long hours and a flexible schedule inclusive of weekends, nights and holidays required
Must be able to work different types of events such as hockey and concerts without limitations.
Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$22 hourly Auto-Apply 28d ago
Guest Services Manager
Jrnl Two Bunch Palms LLC
Customer service supervisor job in Desert Hot Springs, CA
OUR CULTURE
At Two Bunch Palms, we foster a creative, entrepreneurial and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a workplace Culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers within the company. Our associates are proud to work here!
PRINCIPAL OUTCOMES
To provide an exceptional guest experience
Maintain the company image and vision statement
Participate in ongoing training and encourage the personal development of all associates
Empower staff to always make sound decisions
Responsibilities
Oversee the daily operations of guest services and spa facilities, ensuring exceptional customer experiences and smooth operation flow.
Job Summary:
This role is responsible for managing the guest services team and spa operations to deliver high-quality service, ensuring guest satisfaction and operational efficiency. This role involves supervising staff, coordinating spa services, handling guest inquiries, and maintaining a welcoming and professional environment. The Manager ensures compliance with health, safety, and organizational standards while fostering a positive team culture.
QUALIFICATIONS
High school diploma or equivalent; a degree or certification in hospitality, business, or spa management is preferred.
4+ years of experience in guest services, hospitality, or spa operations, with at least one year in a Management role.
Strong leadership, communication, and interpersonal skills.
Experience & Proficiency using Opera, Book4time, and other computer cloud-based systems.
Ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remain calm and resolve problems using good judgement.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ascertain departmental training needs and provide such training.
Direct performance of staff and follow up with corrections when needed.
Input and access information in the property management system/computers/point of sales system
Strong problem-solving skills with the ability to troubleshoot and resolve errors, folio discrepancies, and other operational issues as they arise.
Ability to work flexible hours, including weekends and holidays.
ESSENTIAL JOB FUNCTIONS:
-Guest Experience:
Greet and assist guests, addressing inquiries, concerns, and special requests promptly and professionally.
Ensure a seamless guest experience from booking to post-service follow-up.
Monitor guest feedback and implement improvements to enhance satisfaction.
- Operations:
Work closely with the DOR and other GSM to ensure all areas of Rooms and Spa are supported.
Oversee daily spa operations, including appointment scheduling, inventory management, and facility maintenance.
Support Guest services staff with front office tasks.
Ensure cleanliness, safety, and compliance with health and sanitation regulations.
Coordinate with vendors for supplies and equipment maintenance.
- Team Supervision:
Train, schedule, and supervise guest services and spa staff, including guest service agents, therapists, and attendants.
Conduct performance evaluations, provide feedback, and foster professional development.
Ensure staff adhere to service standards, policies, and procedures.
Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
-Administrative Duties:
Manage bookings, cancellations, and payment processing using spa management software.
Prepare reports on revenue, guest satisfaction, and operational performance.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Assist in budgeting and cost control for spa services and supplies.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
-Sales and Marketing:
Promote spa services, packages, and products to drive revenue.
Upsell services and products to enhance guest experience and sales targets.
Collaborate with resort leadership to develop promotions and loyalty programs.
Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Supervisors, Guest services, Spa and Security Staff.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within a reasonable time ensuring guest follow-up at all times.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Guest Services procedures.
Assist staff with expediting payments.
Ensure Spa staffing levels are on par with the right amount of business.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Work closely with Director of Rooms to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits.
Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
Review requests for late check-outs and approve according to occupancy. Communicate this information to Housekeeping.
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
Complete area check nightly.
Ensure all closing duties for staff are completed before staff sign out.
Provide feedback to staff on their performance.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete all paperwork and closing duties.
Perks:
Vacation Pay
Sick Pay
Dental Benefits
Life Insurance
Paid Holiday (6)
Vision Benefits
Paid Health Insurance Benefits (HMO Premium Employee Portion)
JRNL Two Bunch Palms is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
$43k-61k yearly est. Auto-Apply 5d ago
Guest Services Manager
JRNL Two Bunch Palms LLC
Customer service supervisor job in Desert Hot Springs, CA
Job Description
OUR CULTURE
At Two Bunch Palms, we foster a creative, entrepreneurial and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a workplace Culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers within the company. Our associates are proud to work here!
PRINCIPAL OUTCOMES
To provide an exceptional guest experience
Maintain the company image and vision statement
Participate in ongoing training and encourage the personal development of all associates
Empower staff to always make sound decisions
Responsibilities
Oversee the daily operations of guest services and spa facilities, ensuring exceptional customer experiences and smooth operation flow.
Job Summary:
This role is responsible for managing the guest services team and spa operations to deliver high-quality service, ensuring guest satisfaction and operational efficiency. This role involves supervising staff, coordinating spa services, handling guest inquiries, and maintaining a welcoming and professional environment. The Manager ensures compliance with health, safety, and organizational standards while fostering a positive team culture.
QUALIFICATIONS
High school diploma or equivalent; a degree or certification in hospitality, business, or spa management is preferred.
4+ years of experience in guest services, hospitality, or spa operations, with at least one year in a Management role.
Strong leadership, communication, and interpersonal skills.
Experience & Proficiency using Opera, Book4time, and other computer cloud-based systems.
Ability to:
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remain calm and resolve problems using good judgement.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ascertain departmental training needs and provide such training.
Direct performance of staff and follow up with corrections when needed.
Input and access information in the property management system/computers/point of sales system
Strong problem-solving skills with the ability to troubleshoot and resolve errors, folio discrepancies, and other operational issues as they arise.
Ability to work flexible hours, including weekends and holidays.
ESSENTIAL JOB FUNCTIONS:
-Guest Experience:
Greet and assist guests, addressing inquiries, concerns, and special requests promptly and professionally.
Ensure a seamless guest experience from booking to post-service follow-up.
Monitor guest feedback and implement improvements to enhance satisfaction.
- Operations:
Work closely with the DOR and other GSM to ensure all areas of Rooms and Spa are supported.
Oversee daily spa operations, including appointment scheduling, inventory management, and facility maintenance.
Support Guest services staff with front office tasks.
Ensure cleanliness, safety, and compliance with health and sanitation regulations.
Coordinate with vendors for supplies and equipment maintenance.
- Team Supervision:
Train, schedule, and supervise guest services and spa staff, including guest service agents, therapists, and attendants.
Conduct performance evaluations, provide feedback, and foster professional development.
Ensure staff adhere to service standards, policies, and procedures.
Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
-Administrative Duties:
Manage bookings, cancellations, and payment processing using spa management software.
Prepare reports on revenue, guest satisfaction, and operational performance.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Assist in budgeting and cost control for spa services and supplies.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
-Sales and Marketing:
Promote spa services, packages, and products to drive revenue.
Upsell services and products to enhance guest experience and sales targets.
Collaborate with resort leadership to develop promotions and loyalty programs.
Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Supervisors, Guest services, Spa and Security Staff.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within a reasonable time ensuring guest follow-up at all times.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Guest Services procedures.
Assist staff with expediting payments.
Ensure Spa staffing levels are on par with the right amount of business.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Work closely with Director of Rooms to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits.
Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
Review requests for late check-outs and approve according to occupancy. Communicate this information to Housekeeping.
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
Complete area check nightly.
Ensure all closing duties for staff are completed before staff sign out.
Provide feedback to staff on their performance.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete all paperwork and closing duties.
Perks:
Vacation Pay
Sick Pay
Dental Benefits
Life Insurance
Paid Holiday (6)
Vision Benefits
Paid Health Insurance Benefits (HMO Premium Employee Portion)
JRNL Two Bunch Palms is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
$43k-61k yearly est. 6d ago
Supervisor-Operator Services
City of Loma Linda 3.7
Customer service supervisor job in Loma Linda, CA
USS: Operator Services-(Full-Time, Nights) -
Job Summary: The Supervisor-Operator Services provides organizational leadership and operational support to a team of Operators. Provides an advanced level of customer support and Operator expertise as well as expert knowledge of equipment and systems used in the department. Manages customer relations issues, workflow process questions, and maintains high degree of problem solving capability. Assists with overseeing the daily operations of Operator Services, communicating new policies or processes, monitoring and managing Service Performance of the team, training, performance evaluations of staff, creating schedules, and daily, weekly, and monthly performance reports. Performs other duties as needed.
Education and Experience: Associate's degree required or an additional two years of experience required in lieu of degree. Minimum two years experience in a call center setting or related area required, preferably in a healthcare setting. Minimum one year of supervisory experience preferred.
Knowledge and Skills: Able to keyboard 40 wpm. Broad knowledge and understanding of Call Center operational systems, equipment, and tasks. Excellent CustomerService skills. Ability to speak clearly and professionally both verbally and in writing. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: None.
$45k-59k yearly est. Auto-Apply 22d ago
Professional Expert- Respiratory Care Clinical
San Bernardino Community College District 4.0
Customer service supervisor job in Yucaipa, CA
This posting is to establish a pool of qualified applicants. The department may not be actively recruiting. Applications submitted will remain active for up to one (1) year. Should the department be interested in interviewing you, you will be contacted by the department with the information provided in your application.
Summary:
Work with respiratory students in the clinical setting and orient them to the facility. Observe and sign off on skill performance, monitor and assist students during clinical rotations.
Examples of Duties:
Orient students to the clinical facility; monitor student attendance during clinical rotations; observe, assist and supervise the student in receiving the greatest educational benefit from each specialty area; Observe student performing clinical skills and sign-off on each student's completion of skills, practices and final performance; counsel and evaluate each student during scheduled clinical rotations.
Minimum Requirements:
Registered Respiratory Therapist with a minimum of 24 months experience in the field of respiratory care; and hold a current license to practice respiratory care in California. Current CPR certification for Health Care Providers.
DESIRED QUALIFICATIONS:
Bachelor's degree and two (2) years of experience in the field of respiratory therapy, OR an associate's degree and six (6) years of experience in the field or respiratory therapy
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.
The person selected for hire will be required to complete the following pre-employment requirements:
* Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
* Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
* Tuberculosis (TB) risk assessment
* Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).
Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies.
$31k-37k yearly est. 50d ago
Customer Experience Manager - Victoria's Secret - Moreno Valley Mall at Towngate - Moreno Valley, CA
Victoria's Secret 4.1
Customer service supervisor job in Moreno Valley, CA
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $23.50
Maximum Salary: $33.60
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
How much does a customer service supervisor earn in Cathedral City, CA?
The average customer service supervisor in Cathedral City, CA earns between $30,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Cathedral City, CA