Customer service supervisor jobs in Charleston, SC - 599 jobs
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PT Customer Lead
Ahold Delhaize
Customer service supervisor job in Charleston, SC
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
JOB DESCRIPTION
Count on me - We know what to do, we make it easy, we do our part and we care!
Job Title: Customer Lead
Success Factors Job Code: 1300432
Department: Front End Reports
To: CustomerService Manager
Primary Purpose:
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customerservice standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the CustomerService Manager and the Assistant CustomerService Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customerservice.
Duties and Responsibilities:
· Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
· Greet each customer and uses his or her name whenever possible
· Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
· Check the bottom of every cart and under all baby seats for items before completing an order
· Follow correct bagging procedures for the correct use of bags by type
· Scan customers' order and handles the payment transaction, per standard practice
· Avoid personal conversations with other associates when customers are present
· Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
· Follow procedures for refunds and error correction
· Make every attempt to maintain accurate cash control
· Follow procedures and performs overrides
· Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
· Maintain alertness and call for assistance when needed to servicecustomers per service standards
· Check prices quickly and accurately
· Is courteous and helpful to other associates
· Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
· Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
· Report any register malfunction to the CustomerService Manager or MOD
· Ensure the MVP savings center KIOSK is filled with paper and properly working
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
$91k-142k yearly est. 60d+ ago
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Member Service Representative II - Full-Time - North Summerville
Navy Federal Credit Union 4.7
Customer service supervisor job in Summerville, SC
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customerservice, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 113 Grandview Dr, Summerville, South Carolina 29483
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
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Media IP Limited. All rights reserved. Used under license.
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and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$26k-34k yearly est. 4d ago
Customer Satisfaction Leader
Preferred Appliance Sales and Repair-APS
Customer service supervisor job in Summerville, SC
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Health insurance
Customer Satisfaction Leader Join the Best Team in the Business!
Preferred Appliance Sales and Repair Summerville, SC
At Preferred Appliance Sales and Repair, we dont just sell applianceswe deliver an experience. Were growing fast and looking for an enthusiastic, people-focused Customer Satisfaction Leader to be the voice of our company and the reason our customers keep coming back.
If you're the kind of person who thrives on making people happy, pays attention to the details, and believes that communication is key to great service, this is the opportunity for you.
What Youll Do:
Call customers the day after delivery to ensure their satisfaction
Answer incoming calls and return missed calls promptly
Respond to customer emails and website inquiries
Follow up with potential buyers to assist with their purchasing journey
Resolve customer concerns with professionalism and care
Be the bridge between our team and the customer to ensure a five-star experience every time
What Were Looking For:
A great communicator whos confident and friendly on the phone and in writing
Highly organized and able to juggle multiple conversations and tasks at once
Detail-oriented, dependable, and proactive
Someone who takes pride in helping others and goes the extra mile to solve problems
Experience in customerservice, sales, or retail is a plus, but not required for the right person
Why Preferred Appliance?
Weekly pay
Paid time off and holiday pay
Employee discounts
Sundays offguaranteed
Matching retirement plan
A positive, supportive team environment where your work truly matters
Growth opportunities with a company that values your contribution
This isnt just another customerservice job. This is your chance to be a key part of something biggera company that values people, both customers and employees alike. If you're ready to make a real impact and grow with a business thats redefining retail and repair, we want to hear from you.
Apply today and become part of the Preferred Appliance family.
$91k-142k yearly est. 2d ago
Inside Sales Supervisor
Evening Post Publishing 3.8
Customer service supervisor job in Charleston, SC
The Inside Sales Supervisor leads the inside sales team while maintaining their own book of business focused on recruitment marketing solutions across Evening Post Publishing Newspaper Group (EPPNG) properties. This position serves as the primary classified advertising contact, handles products/directories and will assist with front desk duties as needed. This role combines hands-on sales with team leadership developing creative sales promotions, coaching the team, and driving revenue across recruitment, legal, obituary, directory products and other classified projects. The ideal candidate understands both sales and marketing, brings creative energy to promotional campaigns, and can motivate a team while personally closing deals and building client relationships.
RESPONSIBILITIES:
Lead and manage inside sales team, including hiring, training, performance evaluation, and professional development
Develop and execute strategic sales plans to achieve revenue targets and manage team performance to organizational goals
Forecast revenue performance, establish KPIs, and develop gap recovery plans to address performance shortfalls and opportunities
Provide hands-on coaching and mentoring to team members on selling approaches and product knowledge
Oversee team operations for recruitment, legal, obituary and other classified advertising including rate structure, ordering processes, and special projects
Develop creative sales promotions and marketing campaigns to drive revenue growth and client engagement
Maintain and grow individual book of business focused on recruitment marketing solutions
Prospect for new clients and develop strong relationships to understand and exceed customer needs
Provide monthly and quarterly activity reports to inside sales team management
Create accountability structures, performance improvement plans, and sales best practices for the team
Collaborate with advertising leadership and across EPPNG properties to optimize workflow and identify revenue opportunities
Ensure CRM data quality and accuracy across all recruitment sales activities
Handle escalated customerservice issues and resolve billing disputes
Other duties as assigned
REQUIREMENTS:
Education & Experience:
Bachelor's degree in Business, Marketing, Communications, or equivalent work experience
2+ years leadership or supervisory experience required
Proven track record of achieving revenue targets and developing successful sales campaigns
Experience in recruitment marketing, advertising, or media sales preferred
Knowledge, Skills & Abilities:
Strong leadership and team management skills with ability to motivate and develop staff
Creative thinking with ability to develop compelling sales promotions and marketing campaigns
Excellent written and oral communication skills with consultative selling approach
Strong analytical and problem-solving skills for performance evaluation and strategic planning
Proficiency in CRM systems, MS Office, and Internet browsers
Ability to thrive in a multi-tasking, fast-paced environment with strong organizational skills and attention to detail
Valid driver's license with good driving history
Physical Requirements & Travel:
Primarily indoor work environment with sitting, walking, standing, and occasional light lifting up to 30 pounds
Occasional travel to client locations and company offices; work in office 2-3 days per week to oversee team
Evening Post Publishing is an equal opportunity, drug-free workplace.
$41k-67k yearly est. 39d ago
Automation & CRM Specialist
Sage Event Management, Inc.
Customer service supervisor job in Charleston, SC
We're looking for a tech-savvy problem solver who loves making systems talk to each other. If you thrive on turning chaos into order through automation and smart workflows, keep reading.
About Us
At SAGE Event Management, we help speakers, coaches, and thought leaders turn their message into movements through high-impact virtual live events.
From our Charleston-based studios, we produce events for world-class clients like Tony Robbins, Lisa Nichols, and Jack Canfield, as well as hundreds of entrepreneurs building businesses that change lives.
We believe simplicity scales and smart automation is at the heart of how we deliver powerful client experiences while keeping operations lean and efficient.
The Role
You'll be the go-to expert responsible for managing and optimizing our marketing tech stack, including Keap, ClickFunnels, Zapier, and n8n.
Your mission: streamline our operations, automate the repetitive, and make data flow seamlessly across platforms.
This is a hands-on role where you'll build, test, and deploy real solutions that help our team move faster and our clients have better experiences.
What You'll Do
Design and maintain automation using a combination of Keap, Zapier, n8n, and other tools.
Manage and optimize our Keap CRM, including campaigns, tagging, segmentation, and reporting
Support funnel builds, integration, and data flows in ClickFunnels
Troubleshoot and resolve automation errors quickly
Map, document, and improve workflows across departments
Collaborate with marketing, operations, and leadership to design smarter systems
Monitor data accuracy and system health across all tools
Who You Are
You get a kick out of clean systems and efficient processes
You've worked with Keap, ClickFunnels, and Zapier (n8n experience is a plus)
You're comfortable with AI, APIs
(not programming, though that is a plus)
, webhooks, and integrations
You communicate clearly and collaborate well with both technical and non-technical teammates
You don't just fix problems, you prevent them with better design
You're excited about being the automation brain inside a fast-moving, impact-driven company
Requirements
2+ years of hands-on CRM or automation experience
Strong working knowledge of Keap and Zapier (ClickFunnels + n8n preferred)
Basic understanding of HTML or low-code solutions
Excellent attention to detail and documentation habits
Located in or willing to relocate to Charleston, SC
Compensation & Perks
Salary: $65,000-$85,000+, depending on experience
Health insurance, paid vacation, and holidays
A fun, fast-paced environment where innovation is encouraged and rewarded
$65k-85k yearly Auto-Apply 60d+ ago
Customer Service Supervisor/Human Resources Recruitment Coordinator
Brightspring Health Services
Customer service supervisor job in Charleston, SC
Our Company
All Ways Caring HomeCare
in Charleston, SC
The CustomerServiceSupervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customerservice to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.
External Job Description
Understands and ensures adherence to the agreed plan of care for each client in your caseload
Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
Monitors and escalates changes in client's plan of care, services or condition
Ensures proper documentation and record-keeping for agency payers
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
Coordinates or supports new hire on-boarding as well as employee exit meetings
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
Coordinates Personnel Action Forms (PAF) for assigned service site(s)
Ensures compliance with federal, state, and local employment laws and regulations
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
Other duties as assigned
Qualifications
High school diploma or GED; some college coursework or Associates degree preferred
Two or more years of community service, client service or staffing experience
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
One to two years of Human Resources with high volume recruiting experience preferred
One to two years in a supervisory role preferred
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
Ability to make decisions quickly, and manage confidential information
Excellent customerservice skills and experience working with the public in a friendly and professional manner
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
Minimal travel may be required
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn.
Salary Range USD $16.00 - $20.00 / Hour
$16-20 hourly Auto-Apply 2d ago
Customer Service Supervisor/Human Resources Recruitment Coordinator
All Ways Caring Homecare
Customer service supervisor job in Charleston, SC
Our Company
All Ways Caring HomeCare
in Charleston, SC
The CustomerServiceSupervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customerservice to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.
External Job Description
Understands and ensures adherence to the agreed plan of care for each client in your caseload
Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
Monitors and escalates changes in client's plan of care, services or condition
Ensures proper documentation and record-keeping for agency payers
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
Coordinates or supports new hire on-boarding as well as employee exit meetings
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
Coordinates Personnel Action Forms (PAF) for assigned service site(s)
Ensures compliance with federal, state, and local employment laws and regulations
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
Other duties as assigned
Qualifications
High school diploma or GED; some college coursework or Associates degree preferred
Two or more years of community service, client service or staffing experience
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
One to two years of Human Resources with high volume recruiting experience preferred
One to two years in a supervisory role preferred
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
Ability to make decisions quickly, and manage confidential information
Excellent customerservice skills and experience working with the public in a friendly and professional manner
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
Minimal travel may be required
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn.
Salary Range USD $16.00 - $20.00 / Hour
$16-20 hourly Auto-Apply 4d ago
Baggage Service Lead Agent
G2 Secure Staff 4.6
Customer service supervisor job in Charleston, SC
To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customerservice experience preferred.
4. Must be 18 years of age or older.
5. Must have reliable telephone and transportation.
6. Must have prior baggage service or airline experience.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of passengers, client representatives and employees.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass a pre-employment drug test.
5. Must pass a pre-employment criminal background check.
6. Must be able to read, write, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area.
2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process.
3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored.
4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly.
5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available.
6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags.
7. Must be familiar with all FAA/Airline/Company regulations.
8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs.
9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
10. Attend meetings and in-services as required.
11. Utilize appropriate communications channels and maintain records, reports and files as required.
12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Assign daily assignments to agents and follow up to ensure duties are correct and complete.
16. Complete Supervisor Checklist daily.
17. Ensure Queues are checked and responded to each hour.
18. Ensure that all agents have been properly trained to complete daily assignments and duties.
19. Ensure that proper on hand inventories are completed correctly and completely each shift.
20. Ensure that all agents are dressed properly and professionally.
21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc.
22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly.
23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file.
24. Ensure that agents are 100% compliant on recurrent/ongoing training.
25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate.
26. Perform other duties as requested.
$33k-43k yearly est. 20d ago
Subscriber Management Team (SMT)
3 Reasons Consulting
Customer service supervisor job in Charleston, SC
Subscriber Management Team (SMT) Member / Lead Minimum Security Clearance: Secret eCRAFT: CSE2 / SISS2 Education: Bachelor's degree Years of Experience: 3 Description The Subscriber Management Team (SMT) supports Defensive Cyber Operations by serving as the primary point of contact for Defense Health Agency subscribers. This role focuses on account management, compliance tracking, documentation management, and customer coordination in support of enterprise cybersecurity operations protecting Department of Defense (DoD) information systems. The SMT gathers, organizes, tracks, and maintains subscriber and tool-related information to ensure timely documentation, compliance reporting, and operational readiness. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders across multiple organizations.
Duties and Responsibilities
Serve as the central point of contact for subscribers regarding computer network defense tool accounts and access requests
Manage and track system access requests, documentation submissions, and compliance artifacts
Coordinate with subscriber organizations to ensure timely and accurate completion of required documentation
Monitor compliance status and provide updates and reports to leadership as required
Track, review, update, and submit documentation in accordance with established processes and timelines
Maintain and administer Standard Operating Procedures (SOPs) and supporting documentation
Support monitoring tools and interfaces to validate account status and compliance
Deliver responsive and professional customer support to internal and external stakeholders
Manage and prioritize multiple tasks to meet short-suspense deadlines
Support process improvement initiatives, project coordination, and sustainment activities
Required Skills
Experience in an operational cybersecurity, managed security services, or similar information technology environment
Experience using the Military Health System Help Desk ServiceNow ticketing system
Experience using Microsoft Teams
Experience with Jira and Confluence
Experience working with Microsoft SharePoint
Basic understanding of network hardware, protocols, and enterprise network operations
Familiarity with Internet Protocol (IP) address management, network assignment, and subnetting
Ability to navigate security monitoring tools and interfaces such as Splunk or Trellix ePolicy Orchestrator
Experience managing documentation workflows and compliance submissions
Project management experience
High attention to detail with a proactive, self-motivated work approach
Desired Skills
Ability to work effectively in a dynamic, team-oriented environment and adapt to changing priorities
Experience identifying deficiencies and obstacles to achieving organizational objectives
Experience with asset management and tracking
Strong verbal and written communication skills
Ability to explain technical concepts to audiences with varying levels of technical understanding
Logical and analytical problem-solving abilities
Ability to work independently with minimal supervision
Strong understanding of common enterprise information technology environments
Knowledge of network security procedures, best practices, and implementation concepts
Proficiency with desktop productivity tools including Adobe Acrobat, Microsoft Excel, and Microsoft Word
Experience, Education and Certification Requirements
Bachelor's degree in a relevant technical discipline or a minimum of three (3) years of equivalent work experience
Must possess a Department of Defense (DoD) 8570 Information Assurance Management (IAM) Level I certification
Additional Information
Position may require up to 20% travel as mission needs dictate
Benefits at 3 Reasons Consulting
At 3 Reasons Consulting, we are committed to supporting the well-being of our team with a comprehensive benefits package that includes both company-paid and shared-cost options. Our benefits are designed to enhance your health, financial security, and work-life balance to help you thrive personally and professionally as a valued member of our team.
Company-Paid Benefits
Short/Long Term Disability
Basic Life Insurance
Direct Payroll Deposit
Leave Accrual
Holidays
401(k) Match
Employee / Company Shared Benefits
Additional (Voluntary) Life Insurance
401(k)
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account Plan
3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all 3 Reasons employees accountable to protect this mission. We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected bases.
$28k-51k yearly est. 32d ago
Lead Airport Agent - Customer Service
Envoy Air Inc. 4.0
Customer service supervisor job in Charleston, SC
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
* Provide efficient, friendly service to all of our customers
* Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
* Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
* Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
* Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
* Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
* Conduct agent observations and associate activities
* Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
* Maintains supplies and inventory control logs
* Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
* Assist management in the completion of administrative duties and to acts as a company representative when assigned
* In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
* Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
* Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
* Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
* It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
* Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting
Qualifications
Who are we looking for?
Requirements
* Minimum age: 18
* High school diploma, GED, or international equivalent
* Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
* Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
* Flexible to work additional hours with short notice when operationally necessary
* Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
* Must be customer focused, detail oriented, and interested in the airline industry
* Must be comfortable working with computers and ability to learn new computer programs
* Must be able to read, write, fluently speak, and understand the English language
* Possess the legal right to work in the United States
* Demonstrated ability to communicate verbally and in writing
* Strong organizational, interpersonal, negotiation, and leadership skills preferred
* Above average attendance preferred
* Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
* One year of customerservice experience preferred
* Prior training and/or curriculum development experience preferred
* Experience using Word and Excel preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
$35k-41k yearly est. Auto-Apply 45d ago
Customer Service Administrator
Logfret 3.9
Customer service supervisor job in North Charleston, SC
LogFret seeks an experienced CustomerService Rep. to join us. The candidate must have extensive knowledge of the job. You maintain the customerservices activities. Ready for a lifestyle that keeps you closer to home? This is the role for you.
Assisting in the CustomerService Operatives daily, including coordinating works to Open Market and liaising with the CustomerService Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties, i.e. letters, scanning, printing, filing and binding of documents when required.
Responsibilities:
Provide exceptional customerservice internally and externally.
Manage switchboard and answer or direct incoming phone calls.
Assist with granting site access and updating usernames and passwords for clients.
Provide information to customers via phone and email.
Use various systems, software, and support tools efficiently.
Keep track of customer accounts and make updates with new account information as necessary.
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
All other duties and responsibilities as assigned.
Physical Demands:
Must be able to lift up to 25 pounds.
Must be able to stand and walk for prolonged amounts of time.
Must be able to twist, bend and squat periodically.
Education & Experience:
High school diploma preferred.
Ability to successfully multi-task, works efficiently, and meet deadlines.
Ability to work independently and in a team environment.
Must have experience with Microsoft Office: Word and Excel.
Requirements:
Must have 1 years of proven customerservice experience.
Drug Screening.
Customerservice skills and the ability to communicate professionally required.
High school diploma or GED.
Pre-employment background check required.
Benefits:
Life Insurance.
$30.50 per hour.
Paid Time Off (PTO).
401(k)
Medical, dental, and vision insurance programs.
Monthly Bonus.
About Logfret:
Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.
$30.5 hourly 60d+ ago
Customer Service Supervisor
Mainocean Carolinas
Customer service supervisor job in Summerville, SC
Are you tired of feeling like just a number at work? At MainOcean, we believe work should be more than just a job ~ it should feel like a second home. We pride ourselves on offering a family-style environment where every team member is a valued contributor and shares a commitment to excellence. With over 100 years of combined expertise across three generations, our business stands as a cornerstone in logistics and transport throughout the Southeast and Gulf Coast. We excel in providing innovative supply chain solutions through our integrated network of warehouses, ports, and transportation services. Come join our passionate team and experience a dynamic, collaborative environment where your growth and success are at the heart of what we do.
About Us:
We are proud to be a family-run, regionally focused company led by three generations with more than 100 years of combined logistics, transport and stevedore experience in the Southeast and Gulf Coast. MainOcean LLC, is a consolidated family of companies providing logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and transportation industries.
Job Purpose:
The CustomerServiceSupervisor leads and supports CustomerService Representatives (CSR's) while directly managing assigned accounts. This role serves as a key liaison among customers, CSR's, warehouse associates, dispatch teams and leadership to ensure seamless communication, coordination, and service execution. In addition to overseeing designated accounts, the Supervisor provides backup coverage for other customer accounts as needed to ensure continuity of service.
Duties & Responsibilities:
Provide proactive communication to CSR's, customers, warehouse associates, and the dispatch team.
Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
Investigate, troubleshoot and resolve customer issues by accurately gathering details and identifying root causes.
Escalate complex or unresolved customer concerns to management and implement approved resolutions.
Execute management approved resolution for the Customer.
Ensure adherence to established order processes, policies and procedures.
Maintain records as required by company and regulatory standards.
Collaborate, assist and cross train teammates on accounts and processes.
Serve as a backup coverage for customer accounts to support service continuity during absences or high-volume periods.
Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.
Assist with customer account inventories as needed.
Additional duties as assigned.
Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.
Requirements
Skills and Qualifications:
High School Diploma required.
1+ years of experience in 3PL or logistics environment.
1+ years of customerservice experience.
Familiarity with WMS systems.
Able to type 40 to 60 words per minute.
Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook.
Excellent phone etiquette, customerservice and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational, task and time management skills.
Excellent attention to detail.
Strong problem solving and troubleshooting skills with an analytical mindset.
Possess a strong sense of initiative, “can-do” attitude, and be a proactive problem-solver.
Able to adapt to shifting priorities in a fast-paced environment while maintaining the ability to meet deadlines.
Flexible team player.
Working Conditions:
None: The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
The worker is subject to noise occasionally: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
Physical Requirements:
Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Sitting: Be in a seated position for an extended period of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Seeing: Clarity of vision at near and far distances, depth perception, and able to work in low light environments.
Direct Reports:
None.
Acknowledgements
MainOcean Carolinas LLC provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MainOcean Carolinas LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources - ****************.
Your employment with MainOcean Carolinas LLC is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with MainOcean Carolinas LLC is not guaranteed for any length of time.
$27k-40k yearly est. 8d ago
Customer Satisfaction Leader
APS 4.1
Customer service supervisor job in Summerville, SC
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Health insurance
Customer Satisfaction Leader - Join the Best Team in the Business!
Preferred Appliance Sales and Repair - Summerville, SC
At Preferred Appliance Sales and Repair, we don't just sell appliances-we deliver an experience. We're growing fast and looking for an enthusiastic, people-focused Customer Satisfaction Leader to be the voice of our company and the reason our customers keep coming back.
If you're the kind of person who thrives on making people happy, pays attention to the details, and believes that communication is key to great service, this is the opportunity for you.
What You'll Do:
Call customers the day after delivery to ensure their satisfaction
Answer incoming calls and return missed calls promptly
Respond to customer emails and website inquiries
Follow up with potential buyers to assist with their purchasing journey
Resolve customer concerns with professionalism and care
Be the bridge between our team and the customer to ensure a five-star experience every time
What We're Looking For:
A great communicator who's confident and friendly on the phone and in writing
Highly organized and able to juggle multiple conversations and tasks at once
Detail-oriented, dependable, and proactive
Someone who takes pride in helping others and goes the extra mile to solve problems
Experience in customerservice, sales, or retail is a plus, but not required for the right person
Why Preferred Appliance?
Weekly pay
Paid time off and holiday pay
Employee discounts
Sundays off-guaranteed
Matching retirement plan
A positive, supportive team environment where your work truly matters
Growth opportunities with a company that values your contribution
This isn't just another customerservice job. This is your chance to be a key part of something bigger-a company that values people, both customers and employees alike. If you're ready to make a real impact and grow with a business that's redefining retail and repair, we want to hear from you.
Apply today and become part of the Preferred Appliance family.
Compensation: $16.00 - $20.00 per hour
$16-20 hourly Auto-Apply 60d+ ago
Customer Service Manger
Lawn Doctor West Ashley
Customer service supervisor job in Summerville, SC
Benefits:
Competitive salary
Dental insurance
Paid time off
Vision insurance
CustomerService Manager Company: Lawn Doctor Lawn Doctor is looking for an experienced and self-motivated CustomerService Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.
As the CustomerService Manager, you will oversee daily customerservice operations, coach and support team members, and ensure customer satisfaction and retention. You'll play a key role in maintaining a professional and positive customer experience while helping drive growth.
We are seeking a leader who demonstrates our Core Values:
Coachable - Open to feedback and willing to grow.
Respectful - Treats customers and employees with professionalism and kindness.
Work Ethic - Dedicated to delivering excellence every day.
Willingness to Help - Ready to support the team and customers alike.
Reliable - Dependable and consistent in leadership and performance.
Responsibilities:
Lead, train, and support the customerservice team to ensure excellent performance.
Serve as the main point of contact for escalated customer issues and resolve them professionally.
Oversee scheduling, data entry, and customer account management.
Monitor customerservice metrics, retention, and satisfaction.
Assist with inside sales, upselling, and service recommendations when needed.
Foster a positive, team-oriented work environment.
Ensure communication with customers is clear, professional, and solution-focused.
Requirements:
Previous management or supervisory experience in customerservice preferred.
Strong leadership, coaching, and problem-solving skills.
Excellent communication and relationship-building abilities.
Ability to multi-task in a fast-paced environment with attention to detail.
Proficiency in computer systems, data entry, and office tools.
Reliable, punctual, and team-oriented.
What We Offer:
Competitive hourly pay (above industry average, based on experience).
Two-week Vacation
Opportunity to lead and grow with a respected company.
Supportive, team-focused environment.
Sick Days
Eight paid holidays
Retention bonus Opportunity
Monday - Friday 40 Hours
Compensation: $37,500.00 - $45,000.00 per year
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
$37.5k-45k yearly Auto-Apply 60d+ ago
Customer Service Attendant
Big Dan's Car Wash, LLC
Customer service supervisor job in North Charleston, SC
Job Description
We are proud to be the fastest-growing, fully automated express car wash business in the Southeast, setting new standards for quality, speed, and customer satisfaction.
Join our team and become part of an exciting journey, working under dynamic and forward-thinking leadership that values innovation, teamwork, and personal growth. We're seeking dedicated individuals to help us maintain our reputation for excellence and drive our continued success!
The CustomerService Associate (CSA) plays a vital role in creating a top-tier car wash experience by ensuring every customer enjoys a safe, efficient, clean, and friendly visit. Key responsibilities include loading vehicles into the tunnel, maintaining the site's cleanliness and appearance, operating the pay station with professionalism, warmly greeting guests, and assisting customers to ensure their needs are met with exceptional service.
We offer you:
Fast-paced, high-volume environment (You won't be bored.)
Active work outside (Don't like being inside? You'll love our work.)
Growth opportunity (We promote from within, Big Dan's is rapidly expanding with the opportunity of Management positions at current or future locations)
Paid training.
Hourly rate plus commission.
Incentive bonus opportunities.
Tuition assistance.
Free car washes!
Grand Opening Bonus!
We want you to:
Serve our customers in a friendly manner with a big smile!
Be cooperative with your team members and follow our systems.
Like to learn new skills in areas of safety, mechanical, and customerservice.
Maintain a clean appearance according to our standards.
Be able to stand for extended periods of time.
Be able to lift a minimum of 25 pounds.
Be able to operate electronic devices.
Be willing to hustle and have a sense of urgency.
Powered by ExactHire:184753
$21k-28k yearly est. 18d ago
Guest Services Manager
Avocet Hospitality Group
Customer service supervisor job in Folly Beach, SC
Job Description
WHO WE ARE:
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
WHO WE ARE LOOKING FOR:
We are seeking a dynamic and experienced Guest Services Manager to join our team and elevate our guests' experiences to the next level. This pivotal role requires a professional who embodies a passion for hospitality and a commitment to exceptional customerservice.
JOB TITLE: GUEST SERVICES MANAGER
DEPARTMENT: GUEST SERVICES
LOCATION: TIDES FOLLY BEACH
REPORTS TO: GENERAL MANAGER, ASSIST. GENERAL MANAGER
POSITION SUMMARY:
Supervise all Front Office staff while providing efficient, friendly and excellent customerservice at all times; maintain a clean & professional Front Office in accordance with hotel standards. Ensure the highest caliber of service is being offered to all guests, so that their arrival experience is pleasurable and informative. Oversees all guest services operations, including front desk, reservations, and bell staff to ensure quality and guest satisfaction. Good thorough knowledge of property management software or hotel reservation software.
MAIN DUTIES AND RESPONSIBILITIES:
Oversee, supervise, and assist all Guest ServiceSupervisors, Guest Service Agents and Bell Staff to ensure orderly work flow, maximum service to all guests, and that hotel standards are being maintained.
Coordinate and remain in close communication with the hotel General Manager and Assistant General Manager.
Directly supervise Front Office staff; interview, hire and train new staff; conduct performance appraisals.
Assign duties for shifts; assist in opening and closing of shifts.
Ensure completion of all staff duties at the end of a shift.
Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel.
Answers any inquiries regarding rates and availability.
Maintains a thorough knowledge of the types of rooms, room operations, package plans, hotel facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Check guests in and out, including preparation of guest bills and authorizing payments.
Responsible for cash handling including float and banking.
Dealing efficiently with day to day billing and guest service queries.
Report anything considered a health and safety hazard.
Using information available, plan and control both the preparation of future shifts and effective communication to the team.
Assist with luggage and storage and delivery concerns.
Escort VIP's to rooms whenever possible
Anticipate and handle guest issues and concerns.
Ensure the cleanliness and tidiness of the lobby areas, the hotel entrance and circle, front desk, bell stand, and bell closet, keeping them all in peak shape.
Coach and counsel staff to correct any inappropriate behavior or substandard performance.
Approve breaks, leaving times, etc.
Oversee the maintenance and cleanliness of the bellcarts.
To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
Lobby duty plays a key role in the success of the movement of our guests around the hotel.
Prevent abuse and/or destruction of hotel property.
Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
Knows cash handling procedures. Good understanding about the Property management software (PMS).
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Do service recovery procedures.
Other duties as required by General Manager or Assistant General Manager.
SUPERVISORY RESPONSIBILITIES:
Maintain oversight of all Guest Service Agents, Bellpersons, Night Auditors.
Direct Maintenance Technicians and Housekeeping Staff when needed.
JOB REQUIREMENTS:
Education: Two year college degree preferred, or combination of applicable education and experience.
Experience:
Minimum one year of hotel front desk supervisory and/or managerial experience.
Minimum 3-5 years experience in hotel front desk operations.
Experience handling cash, accounting procedures, and general administrative tasks.
Skills:
Good problem-solving skills with very high attention to detail are a must.
Ability to demonstrate effective communication skills and extremely well organized.
Ability to maintain cool demeanor under pressure and behave in a professional manner at all times with both customers and team members.
Ability to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with the internal members as well as customers.
Comfortable working in a team environment and ability to motivate others to deliver quality services to hotel guests.
Must be able to inspire and lead team members while holding team members accountable and empowering them to achieve guest satisfaction.
WORKING CONDITIONS:
Commitment to Excellence
Open and Honest Communication
Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment
Must be flexible to work all shifts including weekends and holidays.
Must have basic English reading, writing, and speaking skills
Must have computer skills
Equipment to Be Used: Phone, Computer, Opera PMS, Radio/Walkie
Physical & Mental Requirements:
Must have basic English skills
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must have computer skills
Must be able to move lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Must be able to stand sit, or walk for an extended period of time or for an entire work shift
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Work Environment:
Very high guest and team member interaction
Fast paced; high volume
Subject to extreme weather conditions including high heat, rain, wind, etc.
LOCATION: 1 Center Street, Folly Beach SC, 29439
SALARY: $55,000, per year with annual bonus opportunities
BENEFITS:
A culture that values passion, individuality, and fun!
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Earned Wage Access through PayActiv- access to your earned wages before payday!
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Tuition Assistance
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
EOE/DFWP
$55k yearly 15d ago
Customer Service Manager - State Farm Agent Team Member
Kali Render-State Farm Agent
Customer service supervisor job in Holly Hill, SC
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Paid time off
Training & development
Opportunity for advancement
ROLE DESCRIPTION:
As a customerservice manager with Kali Render Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customerservice team and daily operations.
Develop and implement customerservice policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customerservice representatives.
QUALIFICATIONS:
5+ years of experience in customerservice, with 2+ years in a managerial role.
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
$28k-51k yearly est. 15d ago
Security Operations Center (SOC) Supervisor
Metro One 4.1
Customer service supervisor job in Moncks Corner, SC
M1 Global is seeking a Security Operations Center (SOC) Supervisor to lead and oversee a site level SOC team, ensuring security remains a cornerstone of operational. This role involves leads a team of SOC Analysts, optimizing real-time monitoring and response processes, and driving strategic improvements to physical security operations.
Key Responsibilities
* Operational Oversight & Resource Management: Involves maintaining daily schedules to ensure consistent post coverage and staffing.
* The service is responsible for delivering timely and accurate incident reporting and collecting key operational metrics for performance analysts.
* Support & Quality Assurance: Provides crucial information from centralized security systems to support field operations.
* The service delivers investigative support for security incidents and internal audits and ensures continuous quality assurance across all services.
* Monitoring Analysis & Communication: Functions as the primary point of contact for the continuous monitoring of all physical security systems (access control, alarm, CCTV) and provide timely communications and actionable intelligence derived from this oversight.
* Supervise and mentor a team of SOC Analysts, including scheduling shifts, performance evaluations, and professional development
* Lead crisis communication and response efforts, including directing team actions during incidents and supporting business continuity planning
* Review and compile documentation for reports, audits, investigations, and compliance purposes
* Monitor team performance metrics, identify training needs, and facilitate drills, tabletop exercises, and ongoing education
Required Qualifications
* Bachelor's degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred)
* 5+ years of SOC experience with at least 2 of those years in a supervisory role within a SOC, command center, or physical security operations
* In-depth knowledge of video surveillance, access control, intrusion detection, and alarm systems
* Proven leadership skills with experience in team management, conflict resolution, and performance coaching
* Exceptional situational awareness, decision-making, stress management, and strategic thinking abilities
* Ability to work flexible hours, including oversight of rotating shifts, nights, weekends, and holidays
Pay & Benefits
* Competitive salary commensurate with experience
* Comprehensive medical, dental, and vision insurance
* Generous paid time off and holidays
* 401(k) with company match
* Ongoing training, leadership development, and career advancement opportunities
We are Equal Opportunity Employer
$29k-46k yearly est. 2d ago
Data Center Supervisor D Shift (Thurs-Sun 6am-4:30pm)
DSV Road Transport 4.5
Customer service supervisor job in Ridgeville, SC
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Ridgeville, 1020 Research Center Dr
Division: Solutions
Job Posting Title: Data Center Supervisor D Shift (Thurs-Sun 6am-4:30pm)
Time Type: Full Time
Position Description Summary:
Supervises production associates who are performing tasks related to loading and unloading freight, accounting for materials utilizing multiple systems and overseeing the assembly and installation of server racks and their components.
Principal Accountability:
● Oversees, organizes, and coordinates cycle counts, inventory replenishments and material returns
● Ensures adequate safety measures are followed to protect personnel and property
● Advises subordinates with questions or problems in any aspect of work activities.
● Monitors work and examines production areas for accuracy, neatness and conformance to policies and procedures.
● Recommends and implements documented changes to procedures to improve efficiency, quality and safety
● Performs or assists subordinates in performance of duties.
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Working Environment:
Assignment Complexity - Utilization of multiple internal and external systems and dashboards to ensure process compliance and accuracy
Accountability - Maintain service level agreements utilizing existing systems and tools and ensure subordinates are following safety protocol and standards
Impact of Decisions - Erroneous decisions or failure to achieve goals could result in additional costs and personnel, and serious delays in overall schedules.
Working Relationships - Frequently interact with customers, peers and other site stakeholders on site in addition to subordinates
Essential Functions:
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Knowledge and Skills:This is an entry level leadership role. Solid interpersonal and analytical skills are required. Bachelor's degree or equivalent experience is required. Generally prefer 3-6 years' experience in material handling operations.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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$50k-72k yearly est. 21d ago
Team Lead
Rack Room Shoes 4.2
Customer service supervisor job in North Charleston, SC
31584
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customerservice standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 629
Rack Room Shoes 629
Pay Range:
The Corner At Westcott
Westcott Blvd And Dorchester
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
North Charleston, South Carolina US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
How much does a customer service supervisor earn in Charleston, SC?
The average customer service supervisor in Charleston, SC earns between $23,000 and $48,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Charleston, SC
$33,000
What are the biggest employers of Customer Service Supervisors in Charleston, SC?
The biggest employers of Customer Service Supervisors in Charleston, SC are: