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Customer service supervisor jobs in Chattanooga, TN - 446 jobs

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  • Customer Service Officer

    Mattex Group 3.2company rating

    Customer service supervisor job in Dalton, GA

    (This is not a remote job. The position requires you to be based in Dalton, Georgia, working five days a week) Mattex Group is a leading company in its industry, committed to delivering top-quality service and solutions. We're looking for a dedicated and detail-oriented Customer Service Representative to join our dynamic team and help us exceed customer expectations. Key Responsibilities: 🔹 Manage and coordinate sales orders and transactions 🔹 Ensure the accuracy of sales order documentation, including quality, quantity, and delivery 🔹 Handle customer inquiries, complaints and ensure continuous satisfaction 🔹 Responsible for supervising warehouse personnel and truck drivers 🔹 Oversee order placements, inbound & outbound shipment arrangements, and invoicing 🔹 Coordinate claims, returns process & collection of unpaid invoices 🔹 Ensure lift trucks and warehouse equipment are maintained in optimal working condition. 🔹 Cover vacations for the Warehouse Lead and Customer Service Lead as needed Requirements: ✅ 3+ years of experience in a customer service role ✅ Must have legal authorization to work in the USA ✅ Proficiency in INFOR LN and Microsoft Office ✅ Strong communication skills, with the ability to build trusting relationships ✅ Adaptability and excellent time management skills ✅ Fluent in English (Spanish is a plus but not required) Tools & Systems: 🔹 INFOR LN 🔹 Microsoft Word/Excel 🔹 Fleetmatics software 🔹 SharePoint Why Join Us? At Mattex Group, we offer a collaborative work environment, opportunities for growth, and the chance to make a real impact. If you're ready to bring your customer service skills to the next level, apply today!
    $29k-34k yearly est. 2d ago
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  • PT Customer Lead

    Ahold Delhaize

    Customer service supervisor job in East Ridge, TN

    A great career opportunity Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. Greet customers, help unload/load shopping carts, ensure all merchindise is scanned. Help bag, and carry out groceries. At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.
    $76k-121k yearly est. 60d+ ago
  • Licensed Insurance Customer Service

    Dan Combs-State Farm Agency

    Customer service supervisor job in Dalton, GA

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Health insurance with limit on participation of 50% of employee charges 401(k) Retirement Plan Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Bilingual a plus! Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $99k-145k yearly est. 11d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service supervisor job in Chattanooga, TN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $29k-37k yearly est. Auto-Apply 29d ago
  • Customer Service Manager, Regional

    Mapei 4.5company rating

    Customer service supervisor job in Dalton, GA

    Join MAPEI Corporation, a global leader in manufacturing construction chemicals and building materials - including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently seeking a Customer Service Regional Manager to join our growing team. This role is responsible for leading a high-performing regional customer service organization to ensure excellence in order fulfillment, communication, and customer satisfaction. The ideal candidate will combine strong leadership capabilities with technical proficiency in Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI), Optical Character Recognition (OCR), and Customer Relationship Management (CRM) applications, and a keen understanding of how to align internal processes with customer requirements. Key Responsibilities Accomplish customer service objectives by recruiting, training, assigning, scheduling, coaching, and evaluating team members. Communicate job expectations; plan, monitor, and appraise job results while enforcing company policies and procedures. Direct the regional order fulfillment process, ensuring orders are processed accurately and on time in compliance with MAPEI standards. Manage workflow and resources to maintain complete and efficient order processing; develop strong back-up resources for coverage needs. Lead and mentor staff to deliver exceptional customer experiences and meet/exceed key performance metrics. Maintain regular contact with customers to understand requirements and ensure operational capabilities align with customer needs. Collaborate cross-functionally with Sales, Operations, Shipping, and Accounting to optimize service performance. Resolve escalated customer complaints that cannot be handled at the representative or lead level. Analyze customer complaint data and develop solutions to prevent recurrence and drive continuous improvement. Support and train staff on process and technology enhancements related to ERP, EDI, OCR, and CRM systems. Attend trade shows and line reviews as required. Adhere to all MAPEI policies, safety rules, and work procedures. Perform other related duties as assigned. What's in it for you In this role you will earn a competitive annual base salary based on your experience and qualifications. FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions. 17 Days of paid, sick and vacation time annually (days are prorated in year one). 401K retirement with up to 6% matching program. Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services. Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more. Qualifications Bachelor's degree or a minimum of 10 years of related experience, or an equivalent combination of education and experience. High school diploma or equivalent required. Strong technical knowledge of Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) (including 850, 856, 810 transactions), Optical Character Recognition (OCR) mapping, and Customer Relationship Management (CRM) systems. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and D365 required. Strong accounting background to resolve credit/debit transactions tied to the order entry process. Proven leadership experience managing customer service or order fulfillment teams in a manufacturing or distribution environment. Excellent communication, analytical, and problem-solving skills. Ability to travel up to 5% within the U.S. for meetings or training. Equal Opportunity Employer - Minority/Female/Disability/Veteran (M/F/D/V) MAPEIP2
    $34k-51k yearly est. Auto-Apply 60d+ ago
  • Retail Team Manager - (GA, Ringgold)

    Five Star Breaktime Solutions

    Customer service supervisor job in Collegedale, TN

    Retail Team Manager - (GA, Ringgold) TN, Collegedale At Five Star Breaktime Solutions, t he Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations. Supervisory Responsibilities: + Manage retail vending and market route operations for assigned client locations. + Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers. + Manages time off of Merchandisers to ensure efficiency of operation for service obligations. + Addressing and resolving customer complaints per company guidelines. + Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations. Essential Duties & Responsibilities: + Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism. + Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design. + Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met. + Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. + Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations. + Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs. + Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed. + Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable. + Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. + Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities. + Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security. + Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business. Preferred Qualifications: + Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills. + Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. + Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form. + Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email. General Requirements: + Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. + Must be at least 21 years old (DOT) and have a valid driver's license. + Must be able to consent to a pre-employment background check. + Must be able to consent to a drug screen. + Ability to follow workplace safety policies and guidelines. Benefits: + Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays + Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. About Five Star Breaktime Solutions: Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Veteran/Federal Contractor Location - TN, Collegedale - TN
    $44k-91k yearly est. 60d+ ago
  • Customer Service Manager - State Farm Agent Team Member

    Ryan Scott-State Farm Agent

    Customer service supervisor job in Calhoun, GA

    Job DescriptionBenefits: Bonus based on performance Flexible schedule Opportunity for advancement Paid time off Training & development State Farm Insurance Agent located in Dawsonville, GA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Ryan Scott State Farm, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. As an Agent Team Member, you will receive... Salary Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Dedicated to customer service Able to learn computer functions If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $28k-49k yearly est. 11d ago
  • Client Services Supervisor

    Rescare Employer Solutions

    Customer service supervisor job in Chattanooga, TN

    About ResCare Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Branch Manager.. Are you passionate about helping others? Don't miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career. Job Description Client Service Supervisor Responsibilities This position is responsible for quality service delivery to clients, and supervising, guiding and directing staff providing those services. The Customer Service Supervisor will monitor the selection of appropriate staff, direct scheduling, identify problem situations and assist in problem solving to strive for optimum outcomes. Scheduling caregiver staff to ensure service delivery to clients Staff files, updates and record keeping. Ensure all certifications, licenses and other applicable documents are complete and up-to-date per local, state and federal regulations. Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling. Ensure home care services are in compliance with agency philosophy, policies and procedures, and in accordance with federal, state and local licensing laws and regulations. Direct staff schedules and ensure appropriate services are provided to clients. Review each client's Plan of Care initially, and ongoing in order to adjust to any significant change. Ensure submission of proper timekeeping and paperwork. Management of schedule templates, processing visits and compliance checking through Point of Care and written notes. Will be working in 3 systems, processing payroll, and ensuring data is correct Report client condition changes, needs or concerns to the Branch Manager/Executive Director, clinical staff and family members as appropriate. Assume on call responsibility Other duties as assigned. Qualifications Prior experience delivering services to the elderly and/or disabled. Prior experience in scheduling staff is preferred Demonstrated ability to supervise staff. Two or more years of community service or client service experience. Two or more years of general office and computer experience. Excellent customer service skills. Solid experience working with the public, presenting a friendly, professional appearance while interacting with people. Must be able to function well with pressure, make decisions quickly and manage confidential information. Valid drivers license and insurance. Additional Information In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered: Competitive pay based on experience Medical, Dental, Vision Benefits Suite of voluntary insurance options 401(k) Paid Time Off Holidays Performance incentives Company Discount Purchasing Program Cell phone Service Ford and Chrysler Automobiles Furniture Appliances Staples discounts Employee Assistance Program Legal Assistance Program Tuition Reimbursement
    $31k-49k yearly est. 1d ago
  • Coord, Customer Service

    Smurfit Westrock

    Customer service supervisor job in Chattanooga, TN

    Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management. Major Job Responsibilities: Business Excellence * Provide pricing, inventory availability and production schedule information to customers * Track warehouse inventories and update customers on order status * Run customized reports and share data with customers * Review customer credit information to ensure necessary credit is established for customer orders * Track order activity and alert appropriate staff of any potential delivery problems * Suggest alternative products or services to meet customer needs when appropriate * Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues * Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact * Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility People and Culture * Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction * Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values * Partner with Quality Manager to resolve routine customer issues * Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production * Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution 2 Critical Skills / Capabilities: * Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind * Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively * Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively * Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach * Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity * Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives Technical Skills: * Microsoft Office - Excel, Outlook, PowerPoint * Order entry system experience (e.g. AS/400) Other Qualifications: To perform the duties of the job, this role requires: * Frequently using fingers to type with two hands * Occasionally reaching by extending fingers on one hand * Occasionally reaching by extending two arms * Occasionally using fingers to grasp with two hands * Occasionally using fingers to pinch with two hands * The spoken exchange of ideas to be performed loudly 50-75% of the time * The spoken exchange of ideas to be performed quickly 50-75% of the time * The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts Work Environment: * Constantly works indoors, in an environment that is climate controlled * The role is frequently sedentary, which entails sitting or being stationary * Occasionally stands or walks for 1-2 hours at a time * Noisy work environment; maintain strict adherence to safety rules and regulations Job Description 3 Experience: * Required: 3+ years of customer service related work experience in manufacturing environment or other industries * Preferred: 3 to 5 years of manufacturing industry experience Education: * Required: High School diploma or G.E.D Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
    $27k-35k yearly est. 25d ago
  • Installation Team Manager

    Surv-Nashville

    Customer service supervisor job in New Hope, TN

    Job Description At Surv, we strengthen communities by providing a to-do list membership for aging homeowners. We provide reliable home help for the retiring and aging-in-place population by partnering them with young, service-minded adults who are capable of completing basic jobs such as painting, landscaping, decorations, handyman work and moving. About the role: The Community Manager is the operational integrator of your market. They are a leader helping all their staff rise to success. Starting with leading by example in the field and building the location from nothing to serving tens of thousands of people while providing hundreds of impactful jobs for the next generation. You Will Be Responsible For: Scorecard Management - Aid in troubleshooting with the responsible team member. Ex. Conversion rate - working with the lead NSA to improve the process LMA of All Staff - Leading and holding your team accountable to hit their goals and complete their to-dos Field Success - Working jobs with your early team to be sure Neighbors are happy and Locals are well-trained. Visiting all first-time customers Training New Staff - Onboarding and supporting new staff as they onboard into the organization unless they have a dedicated manager. Field Management - Optimizing operations in the field to be sure jobs are running smoothly. Mentoring young adults & onboarding new staff CSR/NSA - Handling inbound estimate calls and scheduling of locals Preferred Skills and Qualifications: HS Diploma or GED required Bachelors or equivalent experience preferred Friendly with good interpersonal skills Ability to perform manual labor for extended periods 3+ years in various construction fields Experience training and managing small teams Cost Tracking and estimating House call pro or service titan use Required Valid driver's license Vehicle for transportation Working Hours Full time Monday-Friday, Some Saturday phone calls and jobs occasionally Maintain 40-hours Compensation & Perks Salary + Profit Sharing TBD based on experience 401k Health and Dental This position will require a background check and drug test to be eligible for hire. Things we are looking for: ● Alignment with our Core Values: Agape (Choosing love to bridge division.) Community (To better. To know. To be known.) Growth Mindset (Embracing feedback to become my best self.) Finish Strong (The home stretch is the hardest and most important part.) Full Life (Committed to the journey of purpose and intentional living in all things.) ● Ability to keep track of how all decisions on the ground effect the long-term profitability of the market ● Ability to lead, cultivate, manage, and hold accountable a large team of young people ● Ability to make Neighbors happy with the quality of work provided by Surv Why join Surv? As a leader, you will have many opportunities to explore and discover your interests and talents while engaging in a wide range of tasks and projects. This will enable you to not only gain valuable experience, but also broaden your skills and enhance your personal and professional growth. Our strong belief in the power of teamwork and collaboration is the foundation of our business, driven by our commitment to the community. Powered by JazzHR oNqjDENIKM
    $44k-91k yearly est. 7d ago
  • Supervisor, Field Service

    Floworks International LLC 4.2company rating

    Customer service supervisor job in Chattanooga, TN

    Flotech is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas. Job Information: As a Field Service Supervisor , you'll provide technical support to customers, lead teams in the field, and oversee installations, repairs, and maintenance of equipment. Your role will involve interpreting blueprints, conducting skilled technical work, and utilizing your expertise in Electric and Pneumatic Actuators, as well as valves, to ensure optimal performance. Key Responsibilities: Collaborates effectively with team members to ensure seamless daily operations, providing guidance and mentorship to crew members to achieve exceptional results. Develops and delivers training programs to enhance crew members' skills and knowledge, fostering a culture of continuous learning and improvement. Troubleshoots and repairs equipment, parts, and components, using hands-on skills and problem-solving abilities to resolve issues efficiently. Conducts thorough site inspections to determine the optimal sequence and method of valve installation, ensuring high-quality workmanship. Accurately completes all necessary documentation, reports, and forms, including JSA, Vehicle Inspections, Equipment Inspections, and other critical records. Adapts to changing priorities and assignments, performing other duties as needed to support the team's goals and objectives. Qualifications: HS Diploma or GED, preferred. 2 - 5 years of experience in area of responsibility. Knowledge of electrical, pneumatic, and hydraulic control systems Excellent communication and interpersonal skills. Excellent organizational skills and attention to detail. Valid driver's license with a driving record in good standing required. Work Environment: Regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (50 pounds). Typically requires overnight travel up to 50% of the time. Must be able to be on call at times and work overtime when needed. The Perks of Working Here FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: Medical, Dental & Vision Insurance with multiple plan options Company-paid Life and Disability Insurance 401(k) with company match Health Savings & Flexible Spending Accounts Supplemental coverage (Accident, Critical Illness, Hospital Indemnity) Employee Assistance Program (includes 3 free counseling sessions) Identity Theft Protection at discounted rates This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources. FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks participates in the US Government's E-Verify program.
    $29k-43k yearly est. Auto-Apply 13d ago
  • Customer Experience Coordinator PT+FT

    Marshalls of Ma

    Customer service supervisor job in Chattanooga, TN

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2040 Hamilton Place Blvd. Suite 300 Location: USA Marshalls Store 0394 Chattanooga TNThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 20d ago
  • Field Service Supervisor

    Yancey Bros. Co 3.9company rating

    Customer service supervisor job in Calhoun, GA

    Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a Heavy Equipment Field Service Supervisor, you are responsible for the productivity of field service technicians and satisfaction of field service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Field Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Field Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer's warranty guidelines. Primary Responsibilities: Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner Responsible for the daily operations, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental/learning plans for each employee. Handle any disciplinary actions in compliance with company policy Plan and establish systems to control expenses Assist customers in the resolution of complaints regarding parts and service Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations Ensure job standards are met, arrange work assignment to cover for vacancies and absences, and keep attendance records Supervise daily workflow (workload, resources and equipment processes) Oversee/assist in the collection of accounts receivable Accountable for monthly reports, including filing all injury reports Conduct monthly meetings (safety, financials and current company information) Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience or an equivalent degree Required Qualifications/Skills: Minimum of 3 to 5 years of industry experience Prior supervisory experience Possess the necessary problem solving skills to meet the needs of our customers and employees Excellent people skills with customer service experience Excellent organizational and communication skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities
    $35k-51k yearly est. 60d+ ago
  • Team Lead

    Rack Room Shoes 4.2company rating

    Customer service supervisor job in Chattanooga, TN

    31726 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 155 Rack Room Shoes 155 Pay Range: Hamilton Place 2100 Hamilton Place Blvd About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Chattanooga, Tennessee US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $27k-34k yearly est. 11d ago
  • Data Center Supervisor

    DSV Road Transport 4.5company rating

    Customer service supervisor job in Bridgeport, AL

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Bridgeport, 48809 Al-227 Division: Solutions Job Posting Title: Data Center Supervisor Time Type: Full Time Position Description Summary: Supervises production associates who are performing tasks related to loading and unloading freight, accounting for materials utilizing multiple systems and overseeing the assembly and installation of server racks and their components. Principal Accountability: ● Oversees, organizes, and coordinates cycle counts, inventory replenishments and material returns ● Ensures adequate safety measures are followed to protect personnel and property ● Advises subordinates with questions or problems in any aspect of work activities. ● Monitors work and examines production areas for accuracy, neatness and conformance to policies and procedures. ● Recommends and implements documented changes to procedures to improve efficiency, quality and safety ● Performs or assists subordinates in performance of duties. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Utilization of multiple internal and external systems and dashboards to ensure process compliance and accuracy Accountability - Maintain service level agreements utilizing existing systems and tools and ensure subordinates are following safety protocol and standards Impact of Decisions - Erroneous decisions or failure to achieve goals could result in additional costs and personnel, and serious delays in overall schedules. Working Relationships - Frequently interact with customers, peers and other site stakeholders on site in addition to subordinates Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills:This is an entry level leadership role. Solid interpersonal and analytical skills are required. Bachelor's degree or equivalent experience is required. Generally prefer 3-6 years' experience in material handling operations. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $48k-69k yearly est. 12d ago
  • Retail Team Manager - (GA, Ringgold)

    Five Star Breaktime Solutions

    Customer service supervisor job in Dalton, GA

    Retail Team Manager - (GA, Ringgold) GA, Dalton At Five Star Breaktime Solutions, t he Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations. Supervisory Responsibilities: + Manage retail vending and market route operations for assigned client locations. + Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers. + Manages time off of Merchandisers to ensure efficiency of operation for service obligations. + Addressing and resolving customer complaints per company guidelines. + Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations. Essential Duties & Responsibilities: + Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism. + Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design. + Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met. + Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. + Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations. + Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs. + Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed. + Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable. + Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. + Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities. + Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security. + Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business. Preferred Qualifications: + Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills. + Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. + Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form. + Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email. General Requirements: + Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. + Must be at least 21 years old (DOT) and have a valid driver's license. + Must be able to consent to a pre-employment background check. + Must be able to consent to a drug screen. + Ability to follow workplace safety policies and guidelines. Benefits: + Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays + Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. About Five Star Breaktime Solutions: Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Veteran/Federal Contractor Location - GA, Dalton - GA
    $53k-108k yearly est. 60d+ ago
  • Client Services Supervisor

    Rescare Employer Solutions

    Customer service supervisor job in Chattanooga, TN

    About ResCare Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Branch Manager.. Are you passionate about helping others? Don't miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career. Job Description Client Service Supervisor Responsibilities This position is responsible for quality service delivery to clients, and supervising, guiding and directing staff providing those services. The Customer Service Supervisor will monitor the selection of appropriate staff, direct scheduling, identify problem situations and assist in problem solving to strive for optimum outcomes. Scheduling caregiver staff to ensure service delivery to clients Staff files, updates and record keeping. Ensure all certifications, licenses and other applicable documents are complete and up-to-date per local, state and federal regulations. Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling. Ensure home care services are in compliance with agency philosophy, policies and procedures, and in accordance with federal, state and local licensing laws and regulations. Direct staff schedules and ensure appropriate services are provided to clients. Review each client's Plan of Care initially, and ongoing in order to adjust to any significant change. Ensure submission of proper timekeeping and paperwork. Management of schedule templates, processing visits and compliance checking through Point of Care and written notes. Will be working in 3 systems, processing payroll, and ensuring data is correct Report client condition changes, needs or concerns to the Branch Manager/Executive Director, clinical staff and family members as appropriate. Assume on call responsibility Other duties as assigned. Qualifications Prior experience delivering services to the elderly and/or disabled. Prior experience in scheduling staff is preferred Demonstrated ability to supervise staff. Two or more years of community service or client service experience. Two or more years of general office and computer experience. Excellent customer service skills. Solid experience working with the public, presenting a friendly, professional appearance while interacting with people. Must be able to function well with pressure, make decisions quickly and manage confidential information. Valid drivers license and insurance. Additional Information In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered: Competitive pay based on experience Medical, Dental, Vision Benefits Suite of voluntary insurance options 401(k) Paid Time Off Holidays Performance incentives Company Discount Purchasing Program Cell phone Service Ford and Chrysler Automobiles Furniture Appliances Staples discounts Employee Assistance Program Legal Assistance Program Tuition Reimbursement
    $31k-49k yearly est. 60d+ ago
  • Field Service Supervisor

    Yancey Bros. Co 3.9company rating

    Customer service supervisor job in Calhoun, GA

    Job DescriptionWho We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a Heavy Equipment Field Service Supervisor, you are responsible for the productivity of field service technicians and satisfaction of field service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Field Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Field Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer's warranty guidelines. Primary Responsibilities: Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner Responsible for the daily operations, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental/learning plans for each employee. Handle any disciplinary actions in compliance with company policy Plan and establish systems to control expenses Assist customers in the resolution of complaints regarding parts and service Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations Ensure job standards are met, arrange work assignment to cover for vacancies and absences, and keep attendance records Supervise daily workflow (workload, resources and equipment processes) Oversee/assist in the collection of accounts receivable Accountable for monthly reports, including filing all injury reports Conduct monthly meetings (safety, financials and current company information) Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience or an equivalent degree Required Qualifications/Skills: Minimum of 3 to 5 years of industry experience Prior supervisory experience Possess the necessary problem solving skills to meet the needs of our customers and employees Excellent people skills with customer service experience Excellent organizational and communication skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities
    $35k-51k yearly est. 24d ago
  • Team Lead

    Rack Room Shoes Inc. 4.2company rating

    Customer service supervisor job in Chattanooga, TN

    31726 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 155 Rack Room Shoes 155 Pay Range: Hamilton Place 2100 Hamilton Place Blvd About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Chattanooga, Tennessee US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $27k-34k yearly est. 11d ago
  • Data Center Supervisor

    DSV Road Transport 4.5company rating

    Customer service supervisor job in Bridgeport, AL

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Bridgeport, 48809 Al-227 Division: Solutions Job Posting Title: Data Center Supervisor - 105252 Time Type: Full Time Position Description Summary: Supervises production associates who are performing tasks related to loading and unloading freight, accounting for materials utilizing multiple systems and overseeing the assembly and installation of server racks and their components. Principal Accountability: * Oversees, organizes, and coordinates cycle counts, inventory replenishments and material returns * Ensures adequate safety measures are followed to protect personnel and property * Advises subordinates with questions or problems in any aspect of work activities. * Monitors work and examines production areas for accuracy, neatness and conformance to policies and procedures. * Recommends and implements documented changes to procedures to improve efficiency, quality and safety * Performs or assists subordinates in performance of duties. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Utilization of multiple internal and external systems and dashboards to ensure process compliance and accuracy Accountability - Maintain service level agreements utilizing existing systems and tools and ensure subordinates are following safety protocol and standards Impact of Decisions - Erroneous decisions or failure to achieve goals could result in additional costs and personnel, and serious delays in overall schedules. Working Relationships - Frequently interact with customers, peers and other site stakeholders on site in addition to subordinates Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills:This is an entry level leadership role. Solid interpersonal and analytical skills are required. Bachelor's degree or equivalent experience is required. Generally prefer 3-6 years' experience in material handling operations. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $48k-69k yearly est. Easy Apply 30d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Chattanooga, TN?

The average customer service supervisor in Chattanooga, TN earns between $26,000 and $53,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Chattanooga, TN

$38,000

What are the biggest employers of Customer Service Supervisors in Chattanooga, TN?

The biggest employers of Customer Service Supervisors in Chattanooga, TN are:
  1. Envoy Air
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