PT Customer Lead
Customer service supervisor job in East Ridge, TN
A great career opportunity
Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.
Greet customers, help unload/load shopping carts, ensure all merchindise is scanned. Help bag, and carry out groceries.
At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.
Licensed Insurance Customer Service
Customer service supervisor job in Dalton, GA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Health insurance with limit on participation of 50% of employee charges
401(k) Retirement Plan
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Bilingual a plus!
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Supervisor, Customer Services
Customer service supervisor job in Chattanooga, TN
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyoversight
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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Auto-ApplyCustomer Service Manager - In Office
Customer service supervisor job in Stevenson, AL
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Retail Team Manager - (GA, Ringgold)
Customer service supervisor job in Lookout Mountain, TN
Retail Team Manager - (GA, Ringgold) TN, Lookout Valley At Five Star Breaktime Solutions, t he Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations.
Supervisory Responsibilities:
+ Manage retail vending and market route operations for assigned client locations.
+ Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers.
+ Manages time off of Merchandisers to ensure efficiency of operation for service obligations.
+ Addressing and resolving customer complaints per company guidelines.
+ Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations.
Essential Duties & Responsibilities:
+ Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism.
+ Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design.
+ Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met.
+ Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
+ Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations.
+ Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs.
+ Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed.
+ Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable.
+ Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
+ Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities.
+ Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security.
+ Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business.
Preferred Qualifications:
+ Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills.
+ Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
+ Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form.
+ Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email.
General Requirements:
+ Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.
+ Must be at least 21 years old (DOT) and have a valid driver's license.
+ Must be able to consent to a pre-employment background check.
+ Must be able to consent to a drug screen.
+ Ability to follow workplace safety policies and guidelines.
Benefits:
+ Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
+ Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.
About Five Star Breaktime Solutions:
Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.
Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO/Veteran/Federal Contractor
Location - TN, Lookout Valley - TN
Customer Service Manager, Regional
Customer service supervisor job in Dalton, GA
Join MAPEI Corporation, a global leader in manufacturing construction chemicals and building materials - including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently seeking a Customer Service Regional Manager to join our growing team. This role is responsible for leading a high-performing regional customer service organization to ensure excellence in order fulfillment, communication, and customer satisfaction. The ideal candidate will combine strong leadership capabilities with technical proficiency in Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI), Optical Character Recognition (OCR), and Customer Relationship Management (CRM) applications, and a keen understanding of how to align internal processes with customer requirements. Key Responsibilities
Accomplish customer service objectives by recruiting, training, assigning, scheduling, coaching, and evaluating team members.
Communicate job expectations; plan, monitor, and appraise job results while enforcing company policies and procedures.
Direct the regional order fulfillment process, ensuring orders are processed accurately and on time in compliance with MAPEI standards.
Manage workflow and resources to maintain complete and efficient order processing; develop strong back-up resources for coverage needs.
Lead and mentor staff to deliver exceptional customer experiences and meet/exceed key performance metrics.
Maintain regular contact with customers to understand requirements and ensure operational capabilities align with customer needs.
Collaborate cross-functionally with Sales, Operations, Shipping, and Accounting to optimize service performance.
Resolve escalated customer complaints that cannot be handled at the representative or lead level.
Analyze customer complaint data and develop solutions to prevent recurrence and drive continuous improvement.
Support and train staff on process and technology enhancements related to ERP, EDI, OCR, and CRM systems.
Attend trade shows and line reviews as required.
Adhere to all MAPEI policies, safety rules, and work procedures.
Perform other related duties as assigned.
What's in it for you
In this role you will earn a competitive annual base salary based on your experience and qualifications.
FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
17 Days of paid, sick and vacation time annually (days are prorated in year one).
401K retirement with up to 6% matching program.
Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
Bachelor's degree or a minimum of 10 years of related experience, or an equivalent combination of education and experience.
High school diploma or equivalent required.
Strong technical knowledge of Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) (including 850, 856, 810 transactions), Optical Character Recognition (OCR) mapping, and Customer Relationship Management (CRM) systems.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and D365 required.
Strong accounting background to resolve credit/debit transactions tied to the order entry process.
Proven leadership experience managing customer service or order fulfillment teams in a manufacturing or distribution environment.
Excellent communication, analytical, and problem-solving skills.
Ability to travel up to 5% within the U.S. for meetings or training.
Equal Opportunity Employer - Minority/Female/Disability/Veteran (M/F/D/V) MAPEIP2
Auto-ApplySr. Asst, Customer Service
Customer service supervisor job in Chattanooga, TN
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.
Major Job Responsibilities: Business Excellence
* Provide pricing, inventory availability and production schedule information to customers
* Track warehouse inventories and update customers on order status
* Run customized reports and share data with customers
* Review customer credit information to ensure necessary credit is established for customer orders
* Track order activity and alert appropriate staff of any potential delivery problems
* Suggest alternative products or services to meet customer needs when appropriate
* Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues
* Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
* Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility People and Culture
* Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
* Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values
* Partner with Quality Manager to resolve routine customer issues
* Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production
* Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution
2 Critical Skills / Capabilities:
* Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind
* Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively
* Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively
* Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach
* Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity
* Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives Technical Skills:
* Microsoft Office - Excel, Outlook, PowerPoint
* Order entry system experience (e.g. AS/400)
Other Qualifications: To perform the duties of the job, this role requires:
* Frequently using fingers to type with two hands
* Occasionally reaching by extending fingers on one hand
* Occasionally reaching by extending two arms
* Occasionally using fingers to grasp with two hands
* Occasionally using fingers to pinch with two hands
* The spoken exchange of ideas to be performed loudly 50-75% of the time
* The spoken exchange of ideas to be performed quickly 50-75% of the time
* The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts Work Environment:
* Constantly works indoors, in an environment that is climate controlled
* The role is frequently sedentary, which entails sitting or being stationary
* Occasionally stands or walks for 1-2 hours at a time
* Noisy work environment; maintain strict adherence to safety rules and regulations
Job Description 3 Experience:
* Required: 3+ years of customer service-related work experience in manufacturing environment or other industries
Preferred: 3 to 5 years of manufacturing industry experience Education:
Required: High School diploma or G.E.D
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Associate I, Customer Service (Customer Service Representative I)
Customer service supervisor job in Chattanooga, TN
Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
The Associate, Customer Service will assist customers with RFQs, general inquiries, and PO processing. The role will involve cross-site responsibilities, including but not limited to working with cross site teams to get timely solutions and ensure an understanding of customer demand where applicable. They will be single point of contact for a given subset of customers as well as the single point of contact for the internal teams where related to this subset of customers.
Essential Job Duties and Responsibilities
Dedicated, single point of contact between both Nordson Medical manufacturing facilities and a subset of customer accounts, both internally and externally
Responsible for communicating all customer concerns and goals to the rest of the Contract Manufacturing departments
Complete ownership of customer contact from PO entry to shipping communications
Respond to customer requests, and inquiries within 1-2 business days
Delegate technical issues to the appropriate individuals/functions.
If the Customer Service Associate cannot answer a technical question, they are responsible for ensuring the customer is connected with the appropriate person to meet their needs
Close collaboration with Operations, Quality and RAMs to ensure customers are supported effectively
Known in the organization to be “the customer inside” and based on customer tier, respond to inquiries at the expected timeline to ensure accurate, timely communications
Understand the key internal stakeholders at the Nordson Medical facilities and have the right training and tools to view all necessary information for timely responses
Identify new component opportunities by understanding interventional technologies via collateral
Understanding of when and where any particular part is connected to a Top Customer Account as the “end customer” and accommodates accordingly with response times, internal communications, etc. (Looping in Customer Experience Account Manager and SAM where necessary).
Responsible for obtaining and understanding customer forecasting as applicable
Performs other duties and responsibilities as assigned
Education and Experience Requirements
Bachelor's degree in a related field preferred
3+ years' industry related experience in lieu of education
1+ years' experience in customer service preferred
Skills and Abilities
Collaborative team member and strong communication (written, verbal) skills
Strong Attention to Detail
Working Conditions and Physical Demands
Office Environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
#LI-LS1
Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Medical
At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Auto-ApplyService Advisor/ASM
Customer service supervisor job in Cleveland, TN
Job Details Cleveland Ford - Cleveland, TN $60000.00 - $100000.00 Base+Commission/month Open to ClosingDescription
$60k-$100k+ Yearly Earning Potential
Yearly Accrued PTO
Guaranteed Training Pay
Internal Advancement Opportunities
Cleveland Ford, a Hudson Automotive Company, is actively seeking Automotive Service Advisors to join our award-winning, high-volume service team.
Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
Why choose Cleveland Ford and Hudson Automotive Group?
Competitive Compensation $60k-$100k+ Yearly Potential
Additional Manufacture Incentives/Bonuses
Guaranteed Training Pay
Company Provided Training and Career Development
Internal Advancement Opportunities
Climate Controlled Facility
Previous Customer Service Experience Required
Previous Service/Sales Experience Preferred
CDK Experience Preferred but not Required
Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Entry Level Manufacturing Account Manager/Customer Service
Customer service supervisor job in Chattanooga, TN
Job DescriptionDescription:
We are seeking a motivated and detail-oriented Entry Level Manufacturing Account Manager/Customer Service to join our dynamic team. The ideal candidate will play a crucial role in supporting our account management efforts, ensuring client satisfaction, and driving business development initiatives. This position requires strong communication skills and the ability to manage multiple tasks effectively while fostering relationships with clients.
Duties
Reads correspondence from customers daily.
Confers with operations department to ascertain feasibility of designing and special equipment.
Confers with production personnel to determine feasibility and to obtain estimate of cost and production time.
Corresponds with customer to inform of production progress and costs.
Enters specifications of tubing required by customers into the computer for the generation of work orders.
Responsible for the initiation and facilitation of Advanced Quality Planning (AQP) process.
Travels occasionally to visit customers or talks with customers by phone.
Quotes prices and prepares sales contracts for orders obtained.
Confers date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
Requirements:
Requirements:
Experience with office computer software required, including demonstrated experience with Microsoft Office Suite software packages such as: Outlook, Word, and Excel
Effective analytical skills
Effective verbal and written communication
Effective interpersonal and customer service skills
Effective organizational and prioritization skills
Ability to be detail-oriented
Ability to operate a variety of standard business machines such as: computer, keyboard, calculator, fax, and photocopier
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply basic mathematical concepts and apply concepts such as fractions, ratios, percentages, and proportions to practical situations. Basic knowledge of statistics
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Experience
Experience and knowledge of Metals and Manufacturing is preferred.
Proven experience in account management or a related field is preferred.
Strong negotiation skills with a track record of successful contract discussions.
Proficiency in using ERP software for account management.
Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
Strong analytical skills to assess market data and client needs effectively.
Candidates should be enthusiastic about contributing to our team's success while developing their professional skills within a supportive environment.
Required Education:· Associate's degree (AA) or equivalent from two-year College or Technical School; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Work Environment:· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service Manager - State Farm Agent Team Member
Customer service supervisor job in Calhoun, GA
Job DescriptionBenefits:
Bonus based on performance
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
State Farm Insurance Agent located in Dawsonville, GA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Ryan Scott State Farm, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
As an Agent Team Member, you will receive...
Salary
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Dedicated to customer service
Able to learn computer functions
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Client Services Supervisor
Customer service supervisor job in Chattanooga, TN
About ResCare
Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and
developmental disabilities, home care for seniors, as well as
education, vocational training, and job placement for people of all
ages and skill levels. Right now, we have an exciting opportunity for
you to join our team as a Branch Manager..
Are you passionate about helping others? Don't miss this
opportunity to find career success and fulfillment while you help
people reach their highest level of independence! Apply today!
ResCare. Where Care Meets Career.
Job Description
Client Service Supervisor Responsibilities
This
position is responsible for quality service delivery to clients, and
supervising, guiding and directing staff providing those services. The
Customer Service Supervisor will monitor the selection of appropriate
staff, direct scheduling, identify problem situations and assist in
problem solving to strive for optimum outcomes.
Scheduling caregiver staff to ensure service delivery to clients
Staff files, updates and record keeping. Ensure all certifications, licenses
and other applicable documents are complete and up-to-date per local,
state and federal regulations.
Evaluate job performance of staff and provide performance reviews, corrective action or
other disciplinary/performance appraisals/counseling.
Ensure home care services are in compliance with agency philosophy, policies
and procedures, and in accordance with federal, state and local
licensing laws and regulations.
Direct staff schedules and ensure appropriate services are provided to clients.
Review each client's Plan of Care initially, and ongoing in order to adjust to any significant change.
Ensure submission of proper timekeeping and paperwork. Management of
schedule templates, processing visits and compliance checking through
Point of Care and written notes.
Will be working in 3 systems, processing payroll, and ensuring data is correct
Report client condition changes, needs or concerns to the Branch
Manager/Executive Director, clinical staff and family members as
appropriate.
Assume on call responsibility
Other duties as assigned.
Qualifications
Prior experience delivering services to the elderly and/or disabled.
Prior experience in scheduling staff is preferred
Demonstrated ability to supervise staff.
Two or more years of community service or client service experience.
Two or more years of general office and computer experience.
Excellent customer service skills.
Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.
Must be able to function well with pressure, make decisions quickly and manage confidential information.
Valid drivers license and insurance.
Additional Information
In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:
Competitive pay based on experience
Medical, Dental, Vision Benefits
Suite of voluntary insurance options
401(k)
Paid Time Off
Holidays
Performance incentives
Company Discount Purchasing Program
Cell phone Service
Ford and Chrysler Automobiles
Furniture
Appliances
Staples discounts
Employee Assistance Program
Legal Assistance Program
Tuition Reimbursement
Customer Service
Customer service supervisor job in Cleveland, TN
AppliancePartsPros.com(APP), founded in 1999, is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. Our people interact less like co-workers and more like family, friends, and teammates. We pride ourselves on customer loyalty, team building, and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the AppliancePartsPros.com family. We work hard, but we never forget the value of family, friends, fellowship, and fun. For all these reasons, we wake up excited and passionate about our work here each day.
We've won BizRate's prestigious "Circle of Excellence" Platinum Award twelve years in a row (2007 - 2024) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our goal is a success through superior customer service, innovation, quality, tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team.
We are looking for qualified candidates to fill openings within our Call Center. Our Call Center strives for excellence in customer service while working in a fun and friendly environment!
Key Requirements:
2 years Customer Service experience required
Call Center experience preferred
Excellent communication skills verbal, written and listening
Ability to analyze customer's needs quickly and efficiently
Appliance Parts knowledge (helpful but not required)
Demonstrated competency in Windows
Strong Internet Search knowledge
Ability to thrive in a lively working environment and multi-task
The flexibility to work weekends and other varied schedules
Company Perks:
Competitive salary; annual performance bonuses
100% paid Medical/Dental/Vision benefits
Paid vacation
Paid sick time
Paid company Holiday's
Catered monthly lunch
Quarterly Themed Parties
Sunny, casual, creative office
Kitchen with coffee and pastries available
Entertainment room with ping pong table, TV and video games
AppliancePartsPros.com is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Applicants must be able to pass a drug screening and background investigation.
Customer Service Associate
Customer service supervisor job in Chattanooga, TN
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Centralized Customer Service Specialist - Part Time
Customer service supervisor job in Chattanooga, TN
This is a part time opportunity, must be available to work Mon-Thurs. 9:45a-3:45p EST
Works to support caller/client needs by effectively and efficiently taking inbound calls and handling caller/client questions with professionalism and empathy. Understanding of NSM processes, systems, training materials are required to appropriately respond to questions and give the caller/client the best experience possible.
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities / Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls. Communicates with clients, clinicians and caregivers to provide status on pending orders as directed by branch leadership.
Completes follow up phone calls efficiently and professionally.
May coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery, and repair appointments.
May assist in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary.
Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.
Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM's current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA.
Performs any directly related job duties as assigned by Centralized Customer service leadership. Carries out all position expectations in a professional manner.
Must maintain regular and predictable attendance.
Position may be measured using the following performance standards:
Client satisfaction.
Compliance with CSR Queue reports and timeliness of follow up.
Scheduling performance - percentage of total available orders scheduled.
Phone metrics - percentage of calls answered.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience, & Competencies:
High School Diploma or G.E.D.
Communication Proficiency
Computer Proficiency
Organizational Skills
Customer/Client Focus
#NSMT1
Customer Service Representatives/ Managers in Training
Customer service supervisor job in Cleveland, TN
Job Scope:
Produces consistent customer and financial growth through effective lending and sales practices, with an emphasis on customer retention. Achieves targeted financial results through the proper execution of company policies, procedures and lending programs. Assists with all aspects of customer account management. Complies with all federal, state and local regulations
Responsibilities:
Effectively communicates the benefits of company products and programs during inbound and outbound sales opportunities
Ensures loan applications are complete, accurate and verified to maintain proper customer files
Explains contracts to customers thoroughly and ensures all necessary documents are completed and signed by both parties to meet federal, state and local requirements
Produces consistent customer growth through effective lending and account management practices, with an emphasis on customer retention
Assist in account management to meet minimum revenue requirements
Benefits and Compensation Overview:
Majority company paid Health, Dental, and Vision
401k Program
Life and Disability Insurance
Paid sick leave and personal days
Paid vacation and major holidays
Competitive hourly wages
Online and classroom training provided
Pay $12.55-15.03
Monthly Bonus Potential
Auto-ApplyService Manager
Customer service supervisor job in Chattanooga, TN
Join the Tire Discounters Family -- Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.
As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.
Your Role as a Service Manager:
As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.
What You'll Do:
* Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.
* Responsible for the smooth operation of the shop, which includes bay management and workflow of the location.
* Serves as a liaison providing clear communication between the shop, counter staff and customers.
* Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations.
* Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service.
Requirements
* Experience in automotive service/repair (certifications preferred).
* Management experience with strong leadership skills.
* Excellent communication and multitasking abilities.
* Strong work ethic and goal-oriented mindset.
* Valid driver's license and availability to work Saturdays.
* Ability to stand for long periods, bend, and lift up to 75 lbs.
* Authorized to work in the USA (18+).
* Comfortable with occasional mechanical hazards and outdoor conditions.
Career Path
Service Manager → General Manager → Regional Manager
Compensation
Pay: $55,000 - $85,000+ annually
Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.
Why Tire Discounters?
* Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
* Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
* Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
* Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
Field Service Supervisor
Customer service supervisor job in Calhoun, GA
Job DescriptionWho We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Heavy Equipment Field Service Supervisor, you are responsible for the productivity of field service technicians and satisfaction of field service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Field Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Field Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer's warranty guidelines.
Primary Responsibilities:
Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner
Responsible for the daily operations, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed
Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental/learning plans for each employee. Handle any disciplinary actions in compliance with company policy
Plan and establish systems to control expenses
Assist customers in the resolution of complaints regarding parts and service
Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations
Ensure job standards are met, arrange work assignment to cover for vacancies and absences, and keep attendance records
Supervise daily workflow (workload, resources and equipment processes)
Oversee/assist in the collection of accounts receivable
Accountable for monthly reports, including filing all injury reports
Conduct monthly meetings (safety, financials and current company information)
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.
Education/Experience:
Specific industry experience or an equivalent degree
Required Qualifications/Skills:
Minimum of 3 to 5 years of industry experience
Prior supervisory experience
Possess the necessary problem solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Excellent organizational and communication skills
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Supervisor Food & Support Services
Customer service supervisor job in Dalton, GA
Job Details HAMILTON MEDICAL CENTER - DALTON, GA Full Time Varies Food ServicesDescription
This role supervises associates and activities related to the operations for the Food Services and Retail/Catering department. This role will ensure that all areas of operations are coordinated timely including supplies, plates & utensils, food products, HACCP, and deliveries. This role is responsible for the Inventory Management of the department including FMS, Inventory Control, ordering & receiving, stock room management, and Cater Trax. This role supports the retail/catering operations as directed by the retail/catering manager to include leading events, delivering catering, and completing related paperwork. This role will conduct patient satisfaction support duties as designated by the CNM & GM. This includes meal rounds, tray assessments, and new admission education. On an as needed basis, this role will serve as a working supervisor in the retail, patient services, or utility area. This role will lead and supervise the associates who are responsible for receiving, unloading, & replenishing stock items. This role will be responsible for scheduling of associates within the areas of responsibility. In the absence of other Food Services or Retail/Catering Supervisors, this role will fill for those job functions. This role reports to the Retail/Catering Manager, and is expected to use experience and judgment to plan, coordinate, and direct the support operations functions of the Food Services & Retail/Catering areas.
Qualifications
JOB QUALIFICATIONS
Education: HS Diploma required. Associate Degree or Certification in applicable area preferred.
Licensure: None
Experience: Two years of related work experience.
Skills: Ability to supervise Food Service staff and knowledge of Food Service operations is essential. Excellent interpersonal and organizational skills. Demonstrated leadership abilities. Ability to receive and express detailed information through oral and written communication. Proficient at Microsoft Office (Email, Word, Excel). Ability to work in a high pressure or changing environment and exercise good judgment to resolve problems in the absence formalized guidelines and procedures.
Full-Time Benefits
403(b) Matching (Retirement)
Dental insurance
Employee assistance program (EAP)
Employee wellness program
Employer paid Life and AD&D insurance
Employer paid Short and Long-Term Disability
Flexible Spending Accounts
ICHRA for health insurance
Paid Annual Leave (Time off)
Vision insurance
Front Office Guest Services Manager
Customer service supervisor job in Chattanooga, TN
Front Office / Guest Services Manager
Come join our team at our new Embassy Suites in downtown Chattanooga, Tennessee opening soon!
Our Culture:
We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.
Job Description:
Front Office / Guest Services Manager oversees the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.
The job is simple:
Focus on ways to promote and engage in internal growth programs.
Continuously exemplify and live by our Culture.
Meet/exceed our company goals and three metrics.
Able to be a guide for all associates on the expectations and processes to run and maintain and effective front desk / guest services operations
Complete all required training
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Oversee the Front Office and maintains a high standard
Monitor and evaluate guest satisfaction
Recognize regular and VIP Guests promoting Brand loyalty program
Maximize room occupancy at best rates
Promote other services and facilities of the hotel through up-selling techniques
Set departmental objectives and work schedules
Recruit, manage, and train, Front Office Team
Assist with other departments when necessary
Comply with hotel security, fire regulations, and all health/safety regulations and legislation
Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs
Have knowledge of surrounding area
Necessary Skills:
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Able to report to scheduled shifts
Able to communicate effectively in writing, by telephone and in person
Able to work a flexible schedule
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can perform work for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far
Must be able to use/lift arms for up to 8 hours
Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write
Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.
Vision Hospitality Group LLC, offers the following benefits:
Paid Time Off
Optional Health, Wellness and Care benefits
Health Reimbursement Program
Flexible Spending Account
Stay Discounts
Optional Company paid Life Insurance
401(k) and 401(k) matching
Employee Assistance Program
Several Voluntary and Supplemental Insurance Options
Select Paid Holidays and One Personal Floating Holiday
Loyalty Incentives and Other Unique Incentive Programs