Customer service supervisor jobs in Chesapeake, VA - 762 jobs
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Pest Services Manager
Family Dollar 4.4
Customer service supervisor job in Chesapeake, VA
Responsible for: Managing all store pest programs including scheduled, on-demand, and exclusion services.
Principal Duties and Responsibilities
Partner with Operations, Legal, Compliance and other stakeholders as needed to develop and implement pest management strategies to minimize pest intrusion and pest services expenses. Utilize work order and financial data to develop annual OpEx plans in partnership with Finance and FM leadership. Utilize store level pest expense and work order data to identify opportunities to reduce pest activities and expenses. Partner with Procurement for all pest services bids for planned service and reactive services. Manage all store level requests for pest services support. Hold monthly or quarterly business reviews with all contracted service providers to include developing action plans for improving services and reducing costs. Partner with FM Analysts to develop and provide Operations with store level pest data so that Operations is aware of trends and current pest management activities.
Minimum Requirements/Qualifications
3-5 years of experience managing pest services for large multi-facility customers.
Strong customer relations and support skills.
Strong experience with data analysis and reporting tools such as Excel, Power BI, or Tableau.
Must be data oriented and can interpret and synthesize data into information that will inform business decisions.
Must have exceptional attention to detail and work well under tight deadlines.
Bachelor's degree (economics, finance, project management).
Ability to multitask in a fast paced, demanding environment.
Exceptional planning, analytical, problem solving and implementation skills; ability to deal with ambiguity and adaptable to changing priorities.
Excellent interpersonal skills and ability to communicate effectively at all levels in the organization.
Desired Qualifications - Desired but not required.
Experience with retail facilities management in multi-location real estate organization.
$41k-70k yearly est. 3d ago
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Customer Service
Watson Apparel Co 4.1
Customer service supervisor job in Virginia Beach, VA
Watson Apparel Co, LLC is looking for an organized, charismatic, attentive & experienced Full-Time CustomerService Representative to join our Corporate office.
The CustomerService Representative will work with customers via phone and/or email who have complaints, orders, or require information about products/services purchased from the organization and provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
Qualifications of the job:
1 to 2 years of demonstrated customerservice experience (preferably in a retail/clothing environment, call/customer support center, or business/office administration setting)
Attention to detail and great organization skills
Communication Skills (via phone lines and/or email)
Problem-solving aptitude
Demonstrated ability to meet and maintain work schedules and deadlines
Experience with Microsoft Office (Word & Excel)
Ability to work independently and in a team setting
Preferred Qualifications:
2 to 5 years of demonstrated customerservice experience (preferably in a retail/clothing environment, call/customer support center, or business/office administration setting)
Experience and/or knowledge of Shopify and Gorgeous platforms
Pay range: $15-$17/hr
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
Day shift
Monday to Friday
Weekends as needed
Ability to commute/relocate:
Virginia Beach, VA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
$15-17 hourly Auto-Apply 60d+ ago
HVAC Service Expert
Miller's Services 3.9
Customer service supervisor job in Gloucester Point, VA
Job Description Love the HVAC industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you! Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions.
What We Offer
Competitive pay, benefits, and opportunities to grow with us
Incentive pay through bonus and spiff program
The chance to make a big impact in a growing, family-owned business
A supportive team that values safety, kindness, ownership, family and community
Many advancement opportunities
Retirement Plan with a company match
Training and development
Paid time off, Holiday pay & paid birthdays!
What You'll Do
Complete all general HVAC in-home service calls
Establish customer rapport to sell the right products and services
Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
Educate and assist customers in choosing the best finance options and maintenance plans
Explain replacement opportunities for aging, inefficient or underperforming systems
Understand your service criteria and hold yourself accountable for exceeding revenue goals
Show yourself as professional and knowledgeable to win new referrals and repeat business
Work alongside customerservice and dispatch to ensure overall success of the business
Maintain a clean, organized job site and well inventoried truck
Participate actively in all training exercises, morning meetings, and events
Train and mentor apprentices to ensure quick, accurate repairs and installations
Be accurate and timely with invoices, timecards, curbside feedback and option sheets
What We're Looking For
3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems
Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams
Strong verbal and written communication skills
High integrity with advanced social skills and ability to make solid connections
Highly organized with exceptional follow-through abilities
Competitive individual contributor who also loves to win as a team
A valid driver's license with a clean, safe driving record
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$52k-105k yearly est. 7d ago
Customer Service
Us Tech Solutions 4.4
Customer service supervisor job in Chesapeake, VA
Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(CustomerService) Excellent Customerservice with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning.
Must possess the ability to sit and/or stand for extended periods of time as required.
Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks.
Candidate needs to be able to lift up to 50 pounds.
Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation.
employee will be working the same schedule as the employee's in the department:
Additional overtime hours may be needed with little to no notice depending on the work flow.
Responsibilities:
Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor.
Assisting in the mail room sorting mail as needed and delivering the mail throughout the department.
Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor.
Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved.
employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's.
Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them.
Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found.
Thanks ,
Asma Khan Suri
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-34k yearly est. 14h ago
HVAC Service Expert
Hunter Recruitment Advisors
Customer service supervisor job in Gloucester Point, VA
Job Description
Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions.
What You'll Do
Complete all general HVAC in-home service calls
Establish customer rapport to sell the right products and services
Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
Educate and assist customers in choosing the best finance options and maintenance plans
Explain replacement opportunities for aging, inefficient or underperforming systems
Understand your service criteria and hold yourself accountable for exceeding revenue goals
Show yourself as professional and knowledgeable to win new referrals and repeat business
Work alongside customerservice and dispatch to ensure overall success of the business
Maintain a clean, organized job site and well inventoried truck
Participate actively in all training exercises, morning meetings, and events
Train and mentor apprentices to ensure quick, accurate repairs and installations
Be accurate and timely with invoices, timecards, curbside feedback and option sheets
Requirements
What We're Looking For
3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems
Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams
Strong verbal and written communication skills
High integrity with advanced social skills and ability to make solid connections
Highly organized with exceptional follow-through abilities
Competitive individual contributor who also loves to win as a team
A valid driver's license with a clean, safe driving record
Benefits
Competitive pay, benefits, and opportunities to grow with us
Incentive pay through bonus and spiff program
The chance to make a big impact in a growing, family-owned business
A supportive team that values safety, kindness, ownership, family and community
Many advancement opportunities
Retirement Plan with a company match
Training and development
Paid time off, Holiday pay & paid birthdays!
$53k-116k yearly est. 5d ago
Parts-Customer Service-Warranty Manager
Murphy Family Ventures 4.1
Customer service supervisor job in Edenton, NC
Skills Required: * High school diploma required * Associate degree required; bachelor's degree preferred in Business Administration, Operations Management, or related field * Minimum two years of customerservice, parts, or warranty experience
* Minimum two years working with computers, accounting & data base software
* Marine industry or boat manufacturing experience strongly preferred
Basic Function:
The basic functions of the PARTS, CUSTOMERSERVICE-WARRANTY MANAGER are to:
* Handle all customerservice and other related activities pertaining to the efficient administration of the company warranty program
* Responsible for the administration of the company's warranty program with regard to approval of dealer warranty claim forms, and subsequent manufacturer rebilling
* Preparing invoices for retail customers and dealers
* Handle all customerservice calls and emails for retail customers and dealers
Job Tasks:
The job tasks of a PARTS-CUSTOMERSERVICE-WARRANTY MANAGER shall consist of, but not be limited to, the following:
* Handles all warranty related activities in an accurate, professional and timely manner
* Works with Upper Management to ensure customer inquiries and complaints are handled satisfactorily
* Performs accurate accounting of all monies involved in warranty administration
* Place purchase orders with vendors as required in an accurate and timely manner
* Complete sales orders in an accurate and timely manner
Job Requirements:
EDUCATION
* High school diploma required
* Associate degree required; bachelor's degree preferred in Business Administration, Operations Management, or related field
EXPERIENCE
* Minimum two years of customerservice, parts, or warranty experience
* Minimum two years working with computers, accounting & data base software
PHYSICAL REQUIREMENTS
* Must be in good physical health, have good vision and cannot be colorblind
* Must have a full range of bodily motion
* Must be able to lift bulky objects that sometimes exceed 30 pounds in weight above the waist
MENTAL REQUIREMENTS
* Must be able to read, write, and speak well in the English language
* Must be able to perform basic mathematical calculations in an accurate manner
* Must have good short and long-term memory
$49k-85k yearly est. 39d ago
Customer Service at Skydive Suffolk
Michelle Roth
Customer service supervisor job in Suffolk, VA
Job Description
M&L Management Solutions in Suffolk, VA is looking for a Parts/Tool Room Administrator to join our team. We are located on 1200 Gene Bolton Dr. Hangar 7. Our ideal candidate is self-driven, motivated, and reliable.
Responsibilities
Communicate with vendors regarding parts, warranty issues, tracking and receiving
Order, track and follow up on items ordered
Update and maintain accurate records on tools and parts
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with vendors
We are Veteran Friendly!
MOS's with similar skills:
ARMY: 51C - 76C - 92B
USMC: 0411 - 3043 - 3100 - 3051 - 3112 - 9958
USN: 1476- -811A - 7609 - 9590 2670
$39k-77k yearly est. 6d ago
Customer Service and Kitchen Staff
Mid Atlantic Dairy Queen
Customer service supervisor job in Courtland, VA
We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / CustomerService: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking.
We are seeking highly motivated customerservice and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customerservice skills and are able to multitask that would be a huge plus!
All Employees Enjoy:
Employee meal discount program
An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen
Full Time Employees Enjoy:
Paid Vacation
Paid Holidays
Health Insurance CustomerService and Kitchen Staff considered full time after a year of averaging over 30 hours per week.
Retirement plans available to qualified employees please inquire if interested.
DQ operators have been providing consumers with crave-satisfying treats and food since 1940.
Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads.
Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans.
We are an Equal Opportunity Employer!
$51k-98k yearly est. Auto-Apply 60d+ ago
Plumbing Service Supervisor
R S Andrews of Tidewater Heating, Cooling 3.4
Customer service supervisor job in Chesapeake, VA
Pay: $60,000 - $100,000 +, Hourly plus Commission Opportunity
Sign-on Bonus: UP TO $5000based on experience and interview
Schedule: Multiple Day / Shift options to discuss / choose from
Full-time, year-round work
RS Andrews, is part of the ARS family of HVAC professionals, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
What We Offer:
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO + 8 paid holidays
Company-paid life insurance
Uniforms + cleaning service
Weekly direct deposit
Ongoing training and advancement opportunities
Responsibilities:
Diagnose and repair residential plumbing systems including water heaters, sewer mains, water service lines, drain systems, and fresh water re-pipes. Deliver excellent service while maintaining a clean, safe work environment.
Qualifications:
What You Need:
At least 2 years of residential plumbing experience
Water heater replacement experience a plus
Ability to lift equipment and work in crawlspaces or tight areas
Strong communication and customerservice skills
Must pass background check and drug screen
Valid driver's license with good driving record
If you have the experience we seek, APPLY NOW or CALL to schedule your interview - Adam - 571-###-####
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
$60k-100k yearly 1d ago
Customer Service and Kitchen Staff
Dqhamptonroads
Customer service supervisor job in Courtland, VA
We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / CustomerService: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking.
We are seeking highly motivated customerservice and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customerservice skills and are able to multitask that would be a huge plus!
All Employees Enjoy:
Employee meal discount program
An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen
Full Time Employees Enjoy:
Paid Vacation
Paid Holidays
Health Insurance CustomerService and Kitchen Staff considered full time after a year of averaging over 30 hours per week.
Retirement plans available to qualified employees please inquire if interested.
DQ operators have been providing consumers with crave-satisfying treats and food since 1940.
Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads.
Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans.
We are an Equal Opportunity Employer!
$38k-76k yearly est. Auto-Apply 60d+ ago
Sports Minded Customer Service Associate - Entry Level
Smart Business Solutions Group 3.8
Customer service supervisor job in Virginia Beach, VA
We are looking for an energetic and competitive CustomerService Associate who will partner with and ensure the long\-term success of our customers. You will be responsible for developing relationships within your assigned territory, connecting with key decision makers. You will liaise between customers and cross\-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Responsibilities • Execute day to day sales, marketing, and campaign management • Excel in our management training program working from Entry Level to Senior Management • Manage the implementation and delivery of a key client's activity, maximizing performance, return on investment, and identifying opportunity to expand • Own all problem solving, troubleshooting, client campaign requests, media planning and key implementations • * Build client relationships through service excellence and balance their campaign needs with your proactive approach • Get your hands dirty with team building, growth, and expansion efforts Requirements • BA\/BS degree or equivalent practical experience. • 0\-6 years relevant experience in a leadership role, sales, marketing, communications, and\/or customerservice (hospitality, retail, and\/or restaurant). • Legally authorized to work in the United States • Internship experience in sales, marketing and account management. • Interest in developing customer and client partnerships. • Detail oriented with the ability to prioritize, plan, and organize sales activity. If you're up for the challenge and fit these qualifications send us your resume! Persons With Experience In The Following Areas Should Apply Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, management, office assistant, office, clerical, office manager, insurance, customerservice representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customerservice, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e\-business, distribution manager, customerservice clerk, call center agent, customerservice director, customerservice sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e\-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter
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$26k-33k yearly est. 60d+ ago
Family Services Supervisor - In-Home/Prevention
Virginia Department of Social Services
Customer service supervisor job in Chesapeake, VA
//jobs.cityofchesapeake.net/postings/16177
The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family ServicesSupervisor in the In-Home unit, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.Duties include but not limited to:
Supervises a team of Family Services Specialists and Human Services Assistants;
Sets and enforces objectives for quality and quantity of work performed by the team;
Evaluates social service programs and budgets;
Applies appropriate human resource practices in the supervision of employees;
Establishes and maintains good working relationships with others;
Recommends policy changes based on evaluation of program effectiveness;
Deals with difficult or dangerous cases;
Interprets social service programs for other agencies and to the public;
Participates in community planning and development of new resources;
Complete hiring and annual performance appraisals;
Work in collaboration with law enforcement and emergency response personnel;
After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASKS
Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
Serves as information resource for clients/residents, students, and professionals.
Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
Serves as emergency duty on-call Supervisor.
Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
Performs other related duties as assigned.
Preferred
wo years of supervisory experience, preferably in Child Welfare In-Home or CPS Prevention services OR three years of progressively responsible experience providing case direction, mentoring, or lead-worker duties in Child Welfare.
Providing clinical and administrative supervision to Family Services Specialists working In-Home or Prevention cases.
Coaching staff through safety assessments, service planning, risk reduction strategies, and case documentation.
Conducting joint home visits when needed to support staff or assess safety.
Understanding evidence-based prevention models, family-centered practice, trauma-informed care, and community-based service delivery.
Flexibility to work after 5:00pm and a flexible schedule.
Ability to work extra hours in excess to your normally scheduled hours in response to short-term department needs and/or
City-wide emergencies.
Implementing prevention strategies that reduce risk and prevent entry into foster care.
Current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in In-Home/Prevention
OASIS system application knowledge
Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
$41k-69k yearly est. Auto-Apply 2d ago
Family Services Supervisor I (Child Protective Services)
City of Chesapeake (Va 4.1
Customer service supervisor job in Chesapeake, VA
Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family ServicesSupervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customerservice and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake.
The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family ServicesSupervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.
Duties include but not limited to:
* Supervises a team of Family Services Specialists and Human Services Assistants;
* Sets and enforces objectives for quality and quantity of work performed by the team;
* Evaluates social service programs and budgets;
* Applies appropriate human resource practices in the supervision of employees;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets social service programs for other agencies and to the public;
* Participates in community planning and development of new resources;
* Complete hiring and annual performance appraisals;
* Work in collaboration with law enforcement and emergency response personnel;
After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASK
* Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
* Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
* Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
* Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
* Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
* Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
* Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
* Serves as information resource for clients/residents, students, and professionals.
* Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
* Serves as emergency duty on-call Supervisor.
* Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
* Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below:
1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.
2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area.
To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Preferred Qualifications
* Supervisory experience or experience in the leadership role
* Four years of Child Protective Services or Child Welfare Program experience
* Willingness to assist in training new employees and complete field work in the community
* Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare
* OASIS system application knowledge
* Case review experience
* Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
$49k-63k yearly est. 20d ago
Service Professional
Proforce Pest Control
Customer service supervisor job in Newport News, VA
Full-time Description
Join the Buzz at ProForce! Service Pro - Pest Control Hero!
Job Type: Full-Time
Pay: $19.00 - $22.00/hr
Schedule: Monday-Friday (with some Saturdays) - Seasonal hours vary!
Make Homes Safer. Be a Pest-Fighting Pro.
At ProForce Pest Control, we're not just bug-busters - we're home protectors.
Our mission? Provide eco-friendly, people-first pest control with top-tier service that makes customers feel like VIPs.
Now we're looking for full-time Service Professionals to join our team - no experience required. If you're hardworking, customer-focused, and ready to build a stable career with real growth potential, we'll train you every step of the way.
What You'll Be Doing:
Forget everything you think you know about pest control. This isn't just spraying and walking away. This is hands-on problem-solving and five-star customerservice. You'll be:
Inspecting homes and businesses for unwanted invaders (ants, roaches, spiders - everyone's least-favorite roommates).
Learning to design smart, safe treatment plans that keep pests out for good.
Providing friendly, knowledgeable service that earns trust and builds long-term customer relationships.
Sharing expert tips with clients to help keep their spaces pest-free year-round.
Why You'll Love This Role
We train you - no experience needed. Bring a great attitude and a willingness to learn; we'll teach you the rest.
Every day is different. You'll be in the field, solving real problems, meeting new people, and staying active.
Growth is real here. Many of our best leaders started in this exact role. We promote from within-quickly.
Supportive, fun team culture. We work hard, have each other's backs, and enjoy what we do.
A stable, full-time career. Consistent hours, job security, and a role where the work you do truly matters.
Equal Employment Opportunity:
ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy-related needs as required by law.
Requirements
What You Bring:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions).
A knack for working outdoors, staying active, and solving problems.
Great people skills - you know how to make customers feel heard and helped.
A valid driver's license and clean driving record.
Experience in pest control is a plus, but not a must. We'll train the right person!
Your Success = Our Success
We track performance with tools like:
Route Efficiency & Completion Rates
Customer Reviews & Net Promoter Scores (NPS)
Safety First: We reward safe driving and smart handling of equipment
What's In It For You:
Competitive pay + performance incentives
Health, dental & vision coverage
Paid holidays + PTO (go recharge!)
401(k) match - Future You will thank you
Hands-on training and certification opportunities
A chance to move up
A supportive, people-first culture
Ready to Join the Hive?
If you want a career that blends teamwork, customerservice, problem-solving, and hands-on work - this is your chance.
Join us and build a future you can be proud of.
Salary Description $19 - $22 / hour
$19-22 hourly 32d ago
Service Supervisor *SIGN ON BONUS*
Thalhimer 3.2
Customer service supervisor job in Hampton, VA
Join Our Team as a ServiceSupervisor at Hampton River Villas in Hampton, VA!
Thalhimer is seeking a motivated and skilled ServiceSupervisor to oversee apartment maintenance at Hampton River Villas in Hampton, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus!
Why Join Us?
At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).
What You'll Do:
As a ServiceSupervisor, you'll lead the maintenance efforts for our Hampton River Villas property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.
Key responsibilities include:
Overseeing and completing apartment maintenance and repairs
Managing work orders and apartment turnovers
Performing preventative maintenance to keep all systems running smoothly
Leading maintenance team members, providing guidance and support
Maintaining a high standard of customerservice and property upkeep
No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.
What We're Looking For:
3 - 5+ years of experience in residential property maintenance (or similar fields)
CFC and HVAC certification required
Strong training in plumbing and electrical systems
Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
A valid driver's license and the ability to travel to between properties if needed
Strong leadership and communication skills
A positive, solution-oriented attitude and exceptional problem-solving abilities
If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you!
Ready to Take the Next Step?
Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team!
Thalhimer is an equal opportunity employer.
What Does Success Look Like? A standout ServiceSupervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.
$34k-55k yearly est. 11d ago
Supervisor - Day Services
Beyond Disabilities LLC
Customer service supervisor job in Williamsburg, VA
Job Description
Supervise the day to day operations of Day Services. Responsible for supervising and assuring proper staffing patterns by reviewing staff schedules to ensure coverage of clients, staff training and any other staffing issues relating to the direct supervision of staff. Completing Intakes, ISPs and quarterly reports. Overall responsibility of activity planning and community outings.
$41k-69k yearly est. 12d ago
Integrated Operations Center Supervisor
Amentum
Customer service supervisor job in Hampton, VA
The successful candidate will join the Maintenance Directorate to support the Center Maintenance, Operations, and Engineering Contract (CMOE) located at NASA Langley Research Center. The Integrated Operations Center Supervisor will report directly to the Asset Information Manager.
**Responsibilities:**
Monitor and troubleshoot anomalies on the LaRC computerized building automation monitoring systems in the Integrated Operations Center (IOC), which consists of the Center's Energy Management, BAS/HVAC control systems, the Base Power Distribution and Duty Office Industrial Alarms. This is a 24/7/365 operation which consists of three shifts. Ability to program override modifications, run trend reports, track energy usages, and troubleshoot issues using the graphical interfaces in the Trane Ensemble workstation due to changes in building occupancy or calls to support the air-conditioning and electrical shops with HVAC equipment is a plus. Responds to all industrial alarms using written procedures. Monitor power distribution on the NASA campus and work with the NASA Energy Manager to look for opportunities to reduce power consumption and build in efficiencies in the use of energy in the BAS. Reduce energy costs where feasible by maintaining environmental and temperature set points. Act as Main Work Control Center after hours, weekends and holidays. Must be knowledgeable in troubleshooting Direct Digital Controlled (DDC) systems and their electrical interfaces with commercial HVAC equipment through the BAS. Be dependable, reliable and be able to work in a customerservice environment.
U.S. Citizenship Required. 3-5 years experience in operations, logistics, manufacturing, or a related field, with a proven track record in a supervisory or leadership role.
High School Diploma/GED is required. Bachelor's degree in Business Administration with an Energy Management concentration, Operations Management, or a related field is preferred.
A successful candidate must be able to interpret drawings, trend graphs, services manuals, and must be knowledgeable of HVAC/Building Automation Systems (BAS). Knowledge in Trane Ensemble, Trane Summit is desirable. Successful candidate will need to acquire a Certified Energy Manager certification (CEM) or Energy Manager in Training (EMIT) certification within the first year.
**Work Environment:**
Office environment. (80%). Test/Industrial Environment -Test Facility Environment- Potential exposure to areas of high noise levels, hazardous propellants, explosives, chemicals and industrial facilities. (20%)
Travel between various facilities and during test operations may be required and may bring exposure to loud noise and potentially hazardous equipment operations (10%)
**Physical Requirements:**
Must have sufficient mobility to enter into confined spaces, crawl into or onto various assemblies while maintaining a clear vision of safety is required. Potential exposure to high noise levels, hazardous chemicals, propellants and the like. Appropriate PPE and training will be provided for all conditions. Must be able to walk, stand, bend, twist and sit for extended periods as well as climb, crawl, and lift up to 35 lbs.
**Equipment and Machines:**
Facility operations display/keyboards/mechanical/electrical control/HMI. Machine, power, and hand tools. Standard office equipment (PC, telephone, fax, copier, etc.) (70%) Control room test operation display/keyboards/mechanical/electrical control devices (30%)
**Attendance:**
Regular attendance mandatory (100%)
Overtime/work outside normal schedule required (
**Other Essential Functions**
- **U.S. Citizenship required.**
- **Valid Real ID compliant identification - *********************
- **Must be able to obtain and maintain a security clearance.**
- Must be able to work in a team atmosphere.
- Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.
- Grooming and dress must be appropriate for the position and must not impose a safety/risk hazard to the employee or others.
- The work environment requires the ability to cooperate and work with individuals at all levels of the company and the client organization.
- Employees will exercise diligence when developing a Safe Plan of Action (SPA) for each task performed. Your SPA is a Company provided tool to be used for the prevention of incidents, accidents, and injuries; as such, it is the most important tool that you are required to use.
$31k-49k yearly est. 37d ago
RECREATION CENTER SUPERVISOR, SENIOR - YOUTH PROGRAMS
Newport News City, Va 3.8
Customer service supervisor job in Newport News, VA
Target Hiring Range: $51,102. 55-$59,989. 95 Based on Experience.
$51.1k-60k yearly 19d ago
Family Services Supervisor
LDSS External Career Portal
Customer service supervisor job in Courtland, VA
Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services.
General Work Tasks (Illustrative Only) -
Supervises Family Services Specialists, assistants and others;
Sets and enforces objectives for quality and quantity of work performed by unit;
Evaluates social service programs and program budgets;
Applies appropriate human resource practices in the supervision of staff;
Establishes and maintains good working relationships with others;
Recommends policy changes based on evaluation of program effectiveness;
Deals with difficult or dangerous cases;
Interprets the program to other agencies and to the public; and
Participates in community planning and development of new resources, jobs and community work sites.
Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.
Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable.
Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening.
Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer
$40k-67k yearly est. Auto-Apply 38d ago
Guest Services Mgr
First Carolina Management Inc. As Agent for
Customer service supervisor job in Elizabeth City, NC
Come join our FCM Family at our Hampton Inn of Elizabeth City, NC!
About the Job
The Guest Services Manager is responsible for the success of the front desk, for ensuring guest satisfaction and for making sure that product quality standards are met. This position also directs and coordinates the activities of the front desk, reservation office, guest service department, and communications department. This position must display an exemplary example for the staff to follow.
The employee must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. This person should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
About us
FCM Hotels, Inc. is a creative, energetic, and passionate company, dedicated to the highest standard of service and quality in the hospitality industry. Since 1989, FCM Hotels, Inc. has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success. The Company was created on the philosophy and vision should be aligned with its' ownership values and expectations, focusing on financial success through providing excellent customerservice and high-quality accommodations. This philosophy created a management culture that has proven very successful.
At FCM, we strive to be the employer of choice. We work to create an environment where each team member can achieve their full potential, and in doing so, directly impact the growth and success of our hotels. The people within our organization represent the values, priorities, philosophies, and ethics of not only themselves, but also the hotel, ownership, and FCM.
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How much does a customer service supervisor earn in Chesapeake, VA?
The average customer service supervisor in Chesapeake, VA earns between $25,000 and $57,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Chesapeake, VA
$38,000
What are the biggest employers of Customer Service Supervisors in Chesapeake, VA?
The biggest employers of Customer Service Supervisors in Chesapeake, VA are: