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  • Customer Experience Manager

    Plum Paper

    Customer service supervisor job in Vista, CA

    Plum Paper, division of Avery Products Corporation is looking for an experienced Customer Experience Manager. This position plays a critical role in supporting the leadership team to cultivate an environment that promotes authentic, best-in-class customer experiences, guided by our Core Value of Customer First, Always. This role is one of collaboration, innovation, inspiration, and coaching-responsible for championing the customer's voice across the business and ensuring that insights from every interaction drive continuous improvement. You will own the customer feedback loop, manage our customer experience technology ecosystem, and ensure a consistent, delightful experience across every brand touchpoint. What we offer: Competitive Salary ($80,000 - $100,000) based on knowledge, skills and relevant experience + Quarterly Bonus Potential. A collaborative, inclusive, energetic work environment with talented workforce. Opportunities for professional development and career advancement. Competitive Salary + Quarterly Bonus Potential Work Life Balance: Hybrid schedule, 12 Company Paid Holidays, Paid Vacation and Paid Sick Time Great comprehensive benefits program including Medical, Dental, Vision, Short Term & Long Term Disability programs, Company paid Life Insurance, and Wellness Incentives. Excellent 401K Retirement Program with very generous company match. What you will be doing: Build and lead a small, but dynamic team of Customer Experience professionals. Foster and champion a customer-centric mindset within the team and throughout the organization. Support the development and execution of the overall customer experience vision and strategy in collaboration with the General Manager and Leadership Team. Empower Customer Experience Representatives with the tools, training, software, and decision-making authority to deliver exceptional interactions. Own and operationalize the customer feedback loop, ensuring input from live channels, email, reviews, surveys, and social sentiment is captured, analyzed, synthesized, and actioned cross-functionally. Own CX systems and software, including live chat, helpdesk, review platforms, and survey tools-ensuring they are optimized, integrated, and leveraged to drive efficiency and better customer outcomes. Collaborate with internal partners (marketing, product, digital, operations) to share customer insights, identify friction points, and influence improvements across all customer touchpoints. Build and maintain strong cross-functional relationships to deliver meaningful and actionable insight reporting. Create and monitor KPIs that measure customer satisfaction, loyalty, and operational success across CX channels. Continuously improve loyalty metrics and lead proactive outreach initiatives to increase repeat purchases and drive brand advocacy. Monitor, analyze, and act on customer feedback data, including NPS, CSAT, product reviews, and qualitative feedback trends. Present customer experience insights, trends, and recommendations to senior leadership, ensuring the customer's perspective informs business decisions. Propose and implement new programs, CX enhancements, and software upgrades that elevate the end-to-end customer experience. Respond to customer feedback in a timely and empathetic manner, modelling best-in-class service standards. Oversee scheduling and onboarding of seasonal and temporary staff, if required. Own the full e-commerce customer experience, evaluating online purchase flows and collaborating with stakeholders to reduce friction, improve clarity, and increase customer satisfaction and conversion What you need to succeed: Bachelor's degree or relevant equivalent experience. 3-5 years of progressive customer experience management or supervisory experience with demonstrated leadership skills. A genuine passion for serving customers and delivering exceptional experiences across channels. Ability to build strong relationships with customers and internal teams, viewing every customer interaction as an opportunity to create brand advocates. Desire to continually learn, adapt, and increase product and CX software knowledge. Exceptional leadership, coaching, and communication skills. Highly organized, with proven multitasking and time-management abilities. Experience working cross-functionally with teams such as sales, finance, marketing, product, and operations. Strong analytical skills with the ability to interpret customer data and use insights to influence decisions; familiarity with metrics such as NPS, CSAT, FRT, and deflection. Proficiency with Google Workspace, Microsoft Office (Excel, Outlook, PPT, Teams, etc.) and database or helpdesk management systems; comfort adopting new CX tools and platforms. All offers of employment are based on the successful completion of a pre-employment background check, drug screen and reference check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice. Thank you for your time and consideration of this opportunity. Please include resume when responding.
    $80k-100k yearly 2d ago
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  • Experience Manager

    ULTA Beauty 4.3company rating

    Customer service supervisor job in San Diego, CA

    Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. PRINCIPAL DUTIES & RESPONSIBILITIES Performance Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. Create an inclusive environment that inspires and encourages the growth and engagement of associates. Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy. Adhere to and enforce Ulta Beauty's dress code. Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. JOB QUALIFICATIONS Education Bachelor's degree is preferred Cosmetology license and/or a cosmetology management license where required by state law Experience 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Skills Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences WORKING CONDITIONS Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting during shift Frequent lifting and/or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift Frequent use of a computer, telephonic devices, and related office supplies If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. The pay range for this position is $33.00 - $40.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: ***************************** ABOUT At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. #J-18808-Ljbffr
    $33-40 hourly 5d ago
  • Manager, Employee Experience and Engagement

    New River Community College 3.7company rating

    Customer service supervisor job in San Diego, CA

    Pay Information: Range 3 ($8,879.37 - $14,463.57) per month based on the 2024 Management salary schedule. Initial salary placement, promoted or transferred employees will be placed as specified in the Management Employees Handbook. This position is FLSA Exempt and may not accrue overtime. A temporary probationary period will be applied to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee Collective Bargaining Agreements and Handbooks, and more information about terms and conditions of employment to include salary and benefits. Position Equivalent FTE: 1.0 FTE | Position Number: 00120584 | FLSA Status: Exempt (does not accrue overtime) | Position Type: Classified | Bargaining Unit: Management | Department: People, Culture, & Tech Services Position Overview Applications are currently being accepted for Manager, Employee Experience and Engagement in the People, Culture, and Technology Services Division of the San Diego Community College District. The position is located at the District Administrative Office in Mission Valley. Under the general direction of the Associate Vice Chancellor, Employee Relations or assigned manager, the Manager, Employee Experience and Engagement manages, supervises, and oversees the District's training and professional development, onboarding and offboarding services, retention strategies, HR Systems, and succession planning. Key administrative duties include leading the development and execution of the training and professional development programs; comprehensive project plans ensuring the timely and successful implementation of initiatives and programs; and promoting a positive and inclusive work environment through programs and initiatives that support diversity, equity, inclusion, and belonging. Desired Qualifications Master's Degree in Human Resources, Organizational Development, Business Administration, or a related field (Preferred). Certified Professional in Learning and Performance (CPLP) or similar certifications (Preferred). 5+ years of experience in employee onboarding, engagement, and experience management within a large organization. 3+ years of experience in a managerial role, with direct responsibility for staff supervision, training, and performance evaluation. Proficiency in PeopleSoft or similar HRIS systems for managing employee feedback and engagement. Advanced data analysis skills for interpreting employee feedback and organizational metrics. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data visualization tools. Experience in diversity, equity, and inclusion (DEI) initiatives and promoting a culturally inclusive work environment. Excellent interpersonal and communication skills with the ability to build relationships and serve as a liaison across various departments and stakeholders. Demonstrated experience in training and developing staff, including providing technical guidance and performance evaluations. Proven ability to lead projects and initiatives that enhance employee experience and organizational effectiveness. Foreign Degree Evaluation Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application. Commitment to Diversity All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and classified professionals. Special Instructions to Applicants To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee. Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email. Complete the online application, including examples and outcomes listed within the Duties section of your Employment History; Complete responses to the Supplemental Questions, including examples and outcomes; Resume; AND, Three (3) to five (5) professional references included within the online application. Unofficial Transcripts (Optional). Unofficial Undergraduate Transcripts (Optional). Unofficial Graduate Transcripts (Optional). Foreign Degree Evaluation (Required if applicable). Licenses/Certificates/Credentials (If applicable). Tentative Timeline (Subject to Amendments) Posting: December 18 - January 08 (open until filled) First Round of Application Screening: January 12 - January 22, 2026 First Level Interviews via Zoom: Week of February 17th, 2026 Second Level Interviews In Person: February 23, 2026 Conditions of Employment Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position); Including Foreign Degree Evaluation, if applicable. Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment). Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment). Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices. Employed on an initial contract of up to two (2) years that is eligible for renewal for up to a subsequent two-year period. Employment After Retirement If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information. Employee Benefits SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment. Posting Number CL01861 How to Apply To apply, visit: ************************* #J-18808-Ljbffr
    $118k-153k yearly est. 5d ago
  • Customer Service Representative

    Lori Long-State Farm Insurance Agent

    Customer service supervisor job in San Diego, CA

    ```html About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position. Preferred Skills: Property and Casualty Licensed Experienced in the insurance industry Strong communication skills Friendly, reliable and smart Detail oriented Ability to work well in an office environment Pay range and compensation package - Based on experience. Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices. ```
    $31k-41k yearly est. 5d ago
  • Telephone Psychic Readers

    Psychic Link 4.0company rating

    Customer service supervisor job in San Diego, CA

    Independent contractor position available for skilled psychic readers working for an upscale psychic network. No hold times, yearly increases, and opportunity for growth. All applicants will be tested. Serious inquiries only. Render services from home by phone.
    $31k-58k yearly est. 5d ago
  • Supervisor Customer Service - SAN

    Southwest Airlines 4.5company rating

    Customer service supervisor job in San Diego, CA

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : * For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Customer Service position at SAN within the last 12 months.* Pay & Benefits Pay of $34.95 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings * Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit* * Competitive health insurance for you and your eligible dependents * Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. * Explore more benefits you'll love: ***************************************** Job Summary Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day. Additional details * The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. * U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way * Guide and lead team members using SWA talent management practices to coach, develop, and engage employees * Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment * Invest in leadership and self-growth through participating in continuous learning and development Responsibilities * Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction * Respond to and resolve Customer questions, requests, or complaints * Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance * Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently * Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding * Work with staff planning to build bids that are in line with department's hourly goals. * Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly * Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes * May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities * Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction * Knowledge of applicable Collective Bargaining Agreements and their applications * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology * Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems * Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) * Ability to apply general rules to specific problems to produce answers that make sense * Ability to recognize and address performance and safety concerns in a timely manner * Ability to ensure all equipment is maintained and available for the operation Education * NA Experience * Fully functioning, broad knowledge in: * Airlines Operation Management * Customer Service Licensing/Certification * Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements * Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program * May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights Physical Abilities * Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time * Ability to communicate and interact with others in the English language to meet the demands of the job * Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job * Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period * Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions. * Ability to perform assigned duties in outdoor and inclement weather conditions Other Qualifications * Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines * Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Must be at least 18 years of age * Must be able to comply with Company attendance standards as described in established guidelines * Pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. * Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 01/15/2026
    $35-36.4 hourly 2d ago
  • NK - Customer Service Supervisor

    GAT 3.8company rating

    Customer service supervisor job in San Diego, CA

    GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
    $36k-48k yearly est. 59d ago
  • Customer Onboarding Manager

    Raken Inc.

    Customer service supervisor job in Carlsbad, CA

    Job DescriptionDescription: Raken is a cloud-based, mobile, collaboration platform for the construction industry - we empower the people who build the world! Our goal is to transform the way the world builds by introducing technology to a 7,000 year old industry. To achieve this, we aim to attract unique, passionate people to the cause. We believe that faster, better reporting will improve the working lives of nearly 10% of the US labor force-the percentage of people currently working in construction. Helping turn the worst part of their day into the easiest (and fastest) is why we do what we do! We work with Commercial, Residential, and Specialty Contractors of all shapes and sizes; including many of the largest construction companies in the world. We are looking for a Customer Onboarding Manager to join our startup that has the #1 app in one of the largest industries in the world. Customer Onboarding Managers at Raken are pivotal to the long term success of our clients, leading them through the most critical phase of the customer journey. You will partner with construction companies to ensure that they successfully learn and adopt Raken throughout their business, driving measurable results and setting the foundation for long term success. This role requires a strong blend of technical proficiency and client facing communication skills. You will serve as a trusted partner to our clients, helping them quickly unlock the full value of our platform. This role will work with clients of varied technical backgrounds, requiring excellent problem solving and relationship building skills. This is a hybrid role. We are seeking candidates located near Carlsbad, CA, who can come into the office 1-2 times per week. Why Join Raken? Raken is a fast-growing SaaS company based in Carlsbad, California, serving thousands of customers worldwide. We have received numerous awards, including recognition on Forbes' America's Best Startup Employers, the Inc. 5000 List of Fastest Growing U.S. Companies, and Top Workplaces in California. We have continued to be recognized as a proud winner of the Best and Brightest Companies to Work For awards in both Southern California and the Nation since 2021. Raken is consistently rated a High Performer for construction management solutions on leading review platforms such as G2, Capterra, and Software Advice, and we are recognized by G2 year after year. Our culture is a top priority. We have a hardworking team that strives to make a meaningful impact and enjoys having fun along the way. Our core values guide everything we do: Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, and Let's Go! If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you. If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you. Role Responsibilities: Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken Guide customers to quick wins that showcase the platform's value and increase adoption Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction Partner with Raken's Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members Identify at-risk clients early and deliver solutions to mitigate churn risks Be your customer's champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard Requirements: Skills, Qualifications and Attributes: 2-3 years in SaaS onboarding, implementation or customer facing roles. Demonstrated experience developing Excel macro files to streamline repetitive tasks Strong written and verbal communication skills, comfortable making proactive phone calls and leading client facing meetings Strong presentation and training skills, as well as ability to master technical workflows Highly organized and able to manage multiple onboarding projects simultaneously A strong desire to execute, drive impact and deliver measurable results Have a positive attitude, be a self starter and above all, a great teammate Ideal Qualifications: Spanish fluency is a bonus Benefits: Medical, dental and vision with generous employer contribution HSA/FSA Life/LTD Generous PTO 12 Paid Holidays 401k + Match Continuing education Free on-site gym Monthly Social Events Excellent company culture Modern office with Ocean view and amenities Diversity and Inclusion We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success. We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs. Want to learn more about us? Visit: ***********************
    $91k-134k yearly est. 2d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service supervisor job in San Diego, CA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities * Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. * Ensure adequate operational coverage; responsible for scheduling and manpower utilization * Maintain a safe, dependable and consistent operation * Conduct Agent observations * Schedule and administer local training including new hire training * Investigates and resolves operational issues as well as customer service issues * Will be provided company uniforms and must adhere to uniform policy * Participates on operational conference calls, station audits and prepares various reports * Maintains records such as time and attendance, personnel files and performance * Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. * Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience * Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees * Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings * Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time * Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials * Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight * Collaborate with the internal team to ensure a safe and on-time departure * May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements * Minimum Age: 18 * High school diploma or GED equivalent * Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. * Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. * Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis * Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity * Must be able to perform all duties in various weather conditions and time constraints * Ability to read, write, fluently speak and understand the English language * Possess the legal right to work in the United States Position Preferences * A minimum of one year of customer service experience * Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details * Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible * Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable * In locations handling US mail, must be able to pass a US Postal Service background check * This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoyoversight
    $36k-46k yearly est. Auto-Apply 43d ago
  • Supervisor Customer Service - SAN

    Southwest Care 3.7company rating

    Customer service supervisor job in San Diego, CA

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Customer Service position at SAN within the last 12 months.*** Pay & Benefits Pay of $34.95 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents • Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. • Explore more benefits you'll love: ***************************************** Job Summary Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day. Additional details The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way Guide and lead team members using SWA talent management practices to coach, develop, and engage employees Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment Invest in leadership and self-growth through participating in continuous learning and development Responsibilities Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction Respond to and resolve Customer questions, requests, or complaints Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding Work with staff planning to build bids that are in line with department's hourly goals. Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction Knowledge of applicable Collective Bargaining Agreements and their applications Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) Ability to apply general rules to specific problems to produce answers that make sense Ability to recognize and address performance and safety concerns in a timely manner Ability to ensure all equipment is maintained and available for the operation Education NA Experience Fully functioning, broad knowledge in: Airlines Operation Management Customer Service Licensing/Certification Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights Physical Abilities Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions. Ability to perform assigned duties in outdoor and inclement weather conditions Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines *Pay amount doesn't guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.
    $35-36.4 hourly Auto-Apply 2d ago
  • Parent Engagement Specialist

    Legendary Sweat Payroll LLC

    Customer service supervisor job in San Diego, CA

    Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work! What we offer: Lets look at what Dogtopia does for you. Its always bring your dog to work day! Education in basic dog obedience and training Fun, dynamic team culture Career progression based on performance Additional certification programs available Competitive wages with flexibility in scheduling Learn key skills related to customer service, teamwork, or even sales Benefits for Full-Time team members Now that we have the fun out of the way, lets get into the what you can offer us. Day to Day Duties Selling daycare enrollments Leading tours of our facility Booking Meet & Greet appointments on the phone Making phone calls to leads Following-up with Pet Parents and Dogs via phone and text Posting to Instagram and Facebook Using computer software including MS Office, iOS and more Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms Cleaning Managing a POS system Greeting EVERYONE that walks into Dogtopia! Understanding Dogtopias Noble Cause Understanding our Dogtopia-isms The Rules by which we, as DOGTOPIANS live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like Its the Most Exciting Day Ever! Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopias safety and cleaning standards. Inventory management of office supplies. Communicates behavior modification plans to pet parents and any behavior challenges. Customer Service & Presentation Maintains a neat and organized Front Desk team and area at all times. A self-starting individual with VERY STRONG organizational skills Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards. Answering Phones, emails and questions from Pet Parents Strive for high customer review ratings! ENJOY your team! GROW your team! And PLAY to your fullest potential As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: ******************************************* Qualifications: Must love dogs Ability to spend up to 100% of work time standing Ability to work flexible days and hours, including holidays and weekends Ability to work cohesively with others in a fun, fast paced environment Strong customer service skills, along with customer tolerant Ability to make/take phone calls while still assisting lobby Must be comfortable with upselling Job Type: Part-time Benefits: Employee discount Flexible schedule Work Location: In person #PM25 Requirements: Compensation details: 17.25-17.25 Hourly Wage PIeda02c0f3fba-31181-38935045
    $39k-64k yearly est. 8d ago
  • Supervisor, Custodial Services

    Southwestern College (Ca 4.1company rating

    Customer service supervisor job in Chula Vista, CA

    Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities. SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging. Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment. Description SUMMARY DESCRIPTION Under general direction, plans, schedules, assigns, and inspects the work of staff responsible for performing the full range of custodial duties related to the care, routine maintenance, and cleaning of all District facilities; ensures that custodial work practices, equipment, and chemical use and storage comply with applicable safety standards; coordinates custodial support for meetings, special events, and classroom moves; assists in the planning of new District construction by recommending standard fixtures and appropriate custodial facilities in order to optimize custodial services for new facilities; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general direction from a classified administrator. Exercises direct and general supervision over custodial staff. CLASS CHARACTERISTICS This is the full supervisory-level class in Custodial Services. Incumbent is responsible for planning, organizing, supervising, reviewing, and evaluating the work of custodial staff either directly or through lead workers. Performance of supervisory-level work requires the use of considerable independent judgment, initiative, and discretion within established guidelines. The incumbent also regularly performs custodial duties during peak workload periods or employee absences. Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade AND Five (5) years of increasingly responsible custodial or janitorial experience, INCLUDINGtwo (2) years of lead or supervisory experience, preferably for an organization with multiple locations. * One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. * If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis. * Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services(NACES). A copy of the evaluation must be submitted with online application. LICENSES AND CERTIFICATIONS Possession of and ability to maintain a valid California Driver's License. KNOWLEDGE AND ABILITIES Knowledge of: * Principles and practices of employee supervision, including work planning, assignment, review, and evaluation, discipline, and the training of staff in work methods and procedures. * Principles, practices, methods, equipment, tools, and materials ofcustodial work. * Applicable federal, state, local, and District laws, regulations, ordinances, policies, and procedures relevant to assigned programs, projects, and operations. * Basic principles and practices of budget development, administration, and accountability. * Contemporary issues of inclusion, social justice, diversity, access, and equity as related to higher education. * Safe work practices pertaining to custodial services, includingsafe driving rules and practicesand safe usage of cleaning materials, disinfectants, custodial tools, and equipment. * Modern office practices, procedures, technology, and computer equipment and applications, including word processing, database, and spreadsheet applications. * English usage, spelling, vocabulary, grammar, and punctuation. * Techniques for providing a high level of customer service by effectively interacting with students, staff, faculty, representatives of outside organizations, and members of the public, including individuals of diverse academic, socioeconomic, ethnic, religious, and cultural backgrounds, physical ability, and sexual orientation. Ability to: * Develop and implement goals, objectives, practices, policies, procedures, and work standards for assigned program areas. * Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff. * Interpret, apply, explain, and ensure compliance with applicable federal, state, local, and District laws, regulations, ordinances, policies, and procedures. * Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solution. * Perform custodial duties and operate related equipment safely and effectively. * Develop cost estimates for supplies and equipment. * Research, analyze, and evaluate new service delivery methods, procedures, and techniques. * Maintain accurate databases, records, and files. * Effectively manage priorities in complex and diverse operational units. * Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. * Use English effectively to communicate in person, over the telephone, and in writing. * Understand scope of authority in making independent decisions. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. JOB DESCRIPTION:Supervisor, Custodial Services Duties ESSENTIAL DUTIES * Plans, organizes, assigns, supervises, and inspects the work of staff in the custodial activities for all District buildings and facilities; assists in selection and promotion; trains staff in work methods and procedures; provides policy guidance and interpretation to staff; determines staffing needs and recommends staffing levels for assigned activities and projects; sets performance standards and evaluates employees' performance; coaches employees toward improved performance as needed; recommends and implements disciplinary procedures. * Monitors work order requests received, assigns work orders to staff, and closes out orders once completed; coordinates custodial services both on and off District facilities, including moving of furniture and equipment and setting up for meetings and special events; receives complaints from students, faculty, and staff, and resolves them or refers them to appropriate unit, such as Maintenance or Information Technology. * Trains staff in safe work procedures and in the safe operation and use of equipment and supplies; coordinates with safety officer the removal from District facilities of hazardous or infectious material; maintains required Safety Data Sheets (SDS) according to regulations; ensures District adherence to applicable safety standards. * Makes regular or special inspections of custodial tools, equipment, and related items for cleanliness, safety, appearance, operating effectiveness, and needed repair or replacement. * Monitors inventoryand maintainsadequate levels of custodial supplies, equipment, and chemicals. * Administers custodial budget; purchases needed supplies, equipment, and services; develops specifications, identifies vendors, and obtains quotes on custodial equipment, supplies, and chemicals for District facilities. * Provides custodial support in emergency situations as necessary. Supplemental Information SALARY SCHEDULE:SCCDAA - Administrators 8.10 Salary Differentials:Classified Administrators whose normal assignment requires them to work until 7:00 PM or later for at least 75% of their work year will be entitled to one additional range on the salary schedule for the entire year. This position is a classified exempt position in accordance with the Fair Labor Standard Act and California Education Code Section 88020. The employee holding this position is not eligible for overtime compensation.
    $55k-67k yearly est. 60d+ ago
  • Supervisor, Card Development Services

    Corelation 4.2company rating

    Customer service supervisor job in San Diego, CA

    Voted Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there! When you join the Corelation Team, you are embarking on a journey of professional and personal development. What We Are Looking For Corelation is looking for a Core Development Supervisor who will monitor, train, and support direct reports as well as participate in development planning activities related to the Card Development Services department. The Card Development Supervisor position is a hands-on team leadership role that contributes to the company's success through innovative core and card project software. In this role, you'll lead and grow a team of passionate developers to showcase what it means to build, iterate, and deliver quality results for our clients. This person should have experience with the software development process including gathering requirements, design, development, and validating the implementation against the original requirements. You will define best in class standards/tooling necessary to succeed and serve as a beacon of expertise across the organization Requirements · Supervise, motivate, and guide the Card Development team. · Provide team leadership through coaching and mentorship to new and existing core developers. · Assist in developing necessary documentation and procedures and setting and managing priorities. · Assist the department manager with hiring and development of the team members. · Establish, approve, and assign all Card Project Plan milestones for necessary contributions from departments and develop processes to facilitate their collaboration. Maintain master support calendar for all major milestones. · Work closely with clients and stakeholders to ensure overall delivery of project milestones. · Provide communication and coordination between the relevant business partners. · Mentor and train other development team members throughout the company and seek to continually improve processes companywide. · Assist the department manager in writing and administering performance evaluations and disciplinary procedures as needed. · Review documentation, ensure design documents and operational documents are produced. · Review timesheets and confirm Jira time tracking adherence. · Promote a culture of teamwork, high performance, and quality. · Evaluate and recommend processes that could improve the productivity of the team. · Help develop and maintain principles that provide guidelines for software developers to work with. · Communicate requirements, roadblocks, etc. to manager and external business groups. · Perform other job-related duties as assigned. Why You Are The Perfect Fit Experience · Minimum of 5 years professional experience in core software development · Proficient in leading a team on a day-to-day basis, within a broader organization structure · Minimum 4+ years leading a group of software developers · Experience with credit union financial applications including but not limited to retail banking, lending, platform applications, and general ledger highly preferred · Excellent written and oral communication skills are required, as is the ability to manage multiple projects at once · Proven experience in learning quickly, as well as demonstrating strong critical thinking / analysis abilities, customer focus, enthusiasm, listening skills, flexibility, and adaptability · Ability to work efficiently and meet project deadlines with minimal supervision · Experience working with business stakeholders · Experience with Agile Scrum methodology Education Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience. Why We Are Your Perfect Fit Benefits Include but not limited to: Medical, Dental, Vision, Life Insurance 401(K) Match Discretionary profit share Discretionary annual bonus Wellness Programs: Yoga and Massages Bi-Weekly engagements (coffee tastings, trivia, etc.… ) Community Involvement Professional Development Growth Days Vacation Days Floating Holidays Sick Days Parental leave What you can be a part of: Company Band Basketball Flag Football Volleyball DEIA groups *Range depends on geographic metro / zone, budget, and experience.* Salary Description $105,000 - $125,000
    $105k-125k yearly 39d ago
  • Retail Services Experience Supervisor

    Best Buy 4.6company rating

    Customer service supervisor job in San Diego, CA

    As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences. What you'll do Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences Provide work direction, ongoing training, career development and performance management to your employees Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks Basic qualifications 1 year of experience as a supervisor or manager in business, military or related fields 1 year of experience in services, customer service or related field Preferred qualifications 1 year of retail experience Previous profit and loss (P&L) ownership, including forecasting for expense/labor management Experience driving key business performance indicators, such as revenue and operating income Experience analyzing business results Inventory control, technology repair and/or distribution experience What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer.
    $82k-110k yearly est. 1d ago
  • Audi Technologist and Customer Retention Specialist

    Hoehn Motors 2.9company rating

    Customer service supervisor job in Carlsbad, CA

    Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales. Essential Duties: Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle. Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions. Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager. Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies. Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously. Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products. Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates. Attends sales meetings. Maintains professional appearance and workspace. Sells and delivers professional service when needed in the sales department Processes sales paperwork in accordance with dealership policies Keeps up-to-date on new Audi products and services within the industry. Will be responsible for clean and tidy showroom and vehicle display. Approaches and greets overflow sales prospects in a timely manner. Exhibits a high level of commitment to customer satisfaction. We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success! Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways. · Guaranteed hourly wage · Volume / Unit bonuses · Flex scheduling featuring 2 full days off every week plus an early and a late day · You will receive a wide range of benefits including FULL medical, dental, and vision insurance · Discounts and an associate pricing program on vehicles, parts and service · Support for continuing education and personnel development are included
    $35k-44k yearly est. 60d+ ago
  • Customer Loyalty Retention Specialist

    Corkys Pest Control 3.6company rating

    Customer service supervisor job in San Marcos, CA

    Essential Duties and Responsibilities Be the first point of contact for customers wanting to cancel services. Engage with customers to identify cancellation reasons and offer tailored solutions. Communicate the value of services to reinforce customer commitment. Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn. Track retention metrics, including save rates and customer feedback. Keep detailed records of all interactions in CRM systems. Collaborate with internal departments to resolve customer issues efficiently. Follow up with customers to ensure satisfaction post-resolution. Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently. Handle all interactions with empathy and professionalism. Meet or exceed monthly retention KPIs, such as customer saves and call quality. Participate in ongoing training to stay updated on company services and policies. Utilize Microsoft Teams, Outlook, and other relevant tools. Perform additional duties as assigned. Customer Engagement Connect with customers proactively through phone and email. Build strong relationships by understanding their needs and preferences. Issue Resolution Address customer inquiries and concerns with professionalism and urgency. Work with internal teams to resolve issues efficiently. Upselling & Cross-Selling Identify opportunities to recommend additional services or products. Educate customers on the benefits of enhanced offerings. Customer Feedback Collect and share customer insights to support service improvements.
    $34k-44k yearly est. Auto-Apply 60d+ ago
  • Cabin Service Supervisor

    AGI 4.0company rating

    Customer service supervisor job in San Diego, CA

    Do you like to keep things clean and organized? Do the small details matter? AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. The sky is the limit! The Cabin Services Supervisor is responsible for ensuring cabin cleaning crews are working efficiently and safely to prepare aircraft for the next flight. Ideal candidates have at least one year of aviation cabin cleaning experience and previous leadership or supervisory experience. AGI provides paid on-the-job training, advancement opportunities, and safety incentive bonuses. As an AGI Cabin Services Supervisor you will: Supervise and direct the work of Crew Chiefs and cabin cleaning team members as they service aircraft for your assigned shift and/or zone. Manage cabin cleaning manpower to ensure adequate staffing for your assigned shift. Serve as point person for customers and management to minimize or eliminate potential delays. Observe and enforce all AGI and Airline safety regulations as well as company policies. Delegate the work of ramp team members on your shift to ensure flights depart on time. Be responsible for conducting on-the-job training and coaching for new team members. Observe and enforce all AGI and airline safety regulations and company policies. Assist with all cabin cleaning team duties (perform aircraft security searches, clean and restock aircraft, etc.) as needed. To be an AGI Cabin Services Supervisor you must: Demonstrate strong communication skills to interact professionally with team members and station leadership Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent. Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check As an AGI Cabin Services Supervisor you must be able to: Lift up to 30 pounds (14 kg) on a regular basis. Stand, lift, bend, push and pull on a frequent basis and for extended periods. Work around jet and machinery noises. Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!ATS employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer $20.50 per hour Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
    $20.5 hourly Auto-Apply 13d ago
  • Beauty Experience Leader - Growth & Service

    ULTA Beauty 4.3company rating

    Customer service supervisor job in San Diego, CA

    A leading beauty retailer in California is looking for an Experience Manager. This role involves leading a high-performing team, driving retail sales, and ensuring exceptional guest satisfaction. The ideal candidate will have 2-3 years of retail management experience, a bachelor's degree, and a passion for the beauty industry. Competitive salary ranges from $33.00 - $40.00 per hour, with opportunities for bonuses and benefits. #J-18808-Ljbffr
    $21k-26k yearly est. 1d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service supervisor job in Carlsbad, CA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Pay range: $42,000 - $46,000 Responsibilities How will you make an impact? Responsibilities * Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. * Ensure adequate operational coverage; responsible for scheduling and manpower utilization * Maintain a safe, dependable and consistent operation * Conduct Agent observations * Schedule and administer local training including new hire training * Investigates and resolves operational issues as well as customer service issues * Will be provided company uniforms and must adhere to uniform policy * Participates on operational conference calls, station audits and prepares various reports * Maintains records such as time and attendance, personnel files and performance * Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. * Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience * Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees * Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings * Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time * Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials * Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight * Collaborate with the internal team to ensure a safe and on-time departure * May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyout Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements * Minimum Age: 18 * High school diploma or GED equivalent * Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role * Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. * Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis * Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity * Must be able to perform all duties in various weather conditions and time constraints * Ability to read, write, fluently speak and understand the English language * Possess the legal right to work in the United States Position Preferences * A minimum of one year of customer service experience * Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details * Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible * Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable * In locations handling US mail, must be able to pass a US Postal Service background check * This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $42k-46k yearly Auto-Apply 25d ago
  • Retail Services Experience Supervisor

    Best Buy 4.6company rating

    Customer service supervisor job in San Diego, CA

    As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences. What you'll do * Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences * Provide work direction, ongoing training, career development and performance management to your employees * Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance * Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks Basic qualifications * 1 year of experience as a supervisor or manager in business, military or related fields * 1 year of experience in services, customer service or related field Preferred qualifications * 1 year of retail experience * Previous profit and loss (P&L) ownership, including forecasting for expense/labor management * Experience driving key business performance indicators, such as revenue and operating income * Experience analyzing business results * Inventory control, technology repair and/or distribution experience What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: * Competitive pay * Generous employee discount * Financial savings and retirement resources * Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.Auto Req. ID1013649BR Location Number 000438 Mission Valley CA Store Address 5151 Mission Center Rd$24.98 - $39.09 /hr Pay Range $24.98 - $39.09 /hr
    $25-39.1 hourly 2d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Chula Vista, CA?

The average customer service supervisor in Chula Vista, CA earns between $31,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Chula Vista, CA

$43,000
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