Customer service supervisor jobs in Cincinnati, OH - 1,602 jobs

The Customer Care Manager is responsible for leading and optimizing the day-to-day operations of the customer care function, including Inside Sales and Customer Service. This role ensures consistent, high-quality customer experiences by managing people, processes, systems, and performance metrics. The manager partners cross-functionally with Sales, Supply Chain, Quality, IT, and Finance to resolve issues, improve efficiency, and drive continuous improvement. What You'll Do Operations & Process Management Oversee teams supporting inside sales, account management, quotes, and order processing Oversee daily customer care operations, ensuring service levels, response times, and resolution targets are met Create and administer a CSAT survey to gauge customer satisfaction with Customer Care organization. Keeping ahead of developments in customer service, working with senior management to create new strategies and implement these new strategies within the department to improve the quality of service. Partner with IT and business teams on system enhancements and integrations. Develop, document, and continuously improve customer care processes and standard operating procedures (SOPs) Identify operational bottlenecks and implement scalable solutions to improve efficiency, accuracy, on-time delivery, and customer satisfaction. Ensure effective use of ERP systems (e.g., SAP, Oracle) and CRM tools Support CRM implementation and optimization of CRM (Salesforce.com) and data quality standards Lead continuous improvement initiatives to reduce errors, rework, and cost-to-serve Establish and maintain SOPs for order management, returns, credits, and claims Team Leadership & Development Lead, coach, and develop Inside Sales and Customer Service representatives Coach teams on consultative communication and customer relationships management Set clear performance expectations and conduct regular coaching and performance reviews Foster a customer-centric, accountable, and collaborative team culture Support hiring, onboarding, and training initiatives Customer Experience & Issue Resolution Act as an escalation point for complex or high-impact customer issues Analyze customer feedback, complaints, and trends to drive corrective actions Partner with internal & external stakeholders to resolve root causes and prevent recurring issues Champion customer advocacy across the organization Metrics, Reporting & Continuous Improvement Define and track KPIs Use data to drive continuous improvement and strategic decision-making Support customer care transformation initiatives, including automation and system enhancements Systems & Tools Oversee customer care systems (CRM, ERP, knowledge base) Ensure data integrity, reporting accuracy, and effective system usage Partner with IT and business teams on system enhancements and integrations What You'll Bring Bachelor's degree in business, Operations, or a related field (or equivalent experience) Strong understanding of customer service metrics, ERP (SAP, Oracle) workflows, and best practices Ability to lead teams and manage change Work cross-functionally with procurement, supply chain, operations, sales, and finance to improve efficiency, accuracy, and overall customer experience. What We Value Experience in B2B, manufacturing, distribution, or technical customer support environments Experience with CRM and ERP platforms (e.g., Salesforce, Zendesk, SAP, Oracle) Lean, Six Sigma, or continuous improvement experience Operational excellence and process improvement Customer-first mindset Data-driven decision-making Strong communication and cross-functional collaboration Leadership, coaching, and conflict resolution

It's more than a job As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time-such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine. As Customs Specialist you will provide outstanding customer service by completing all tasks and responsibilities related to customs entry transactions. Additionaly perform any tasks which are assigned by the Manager or Supervisor that meets and supports the needs of the Customs Brokerage Department as per NBSC guidelines. Also you will assist in preparation of all documents necessary to clear merchandise through US. Customs & Border Protection; PGA's (Participating Governmental Agencies i.e. FDA, EPA, DOT, FCC, Fish and Wildlife...) How you create impact Process shipments within department guidelines according to NBSC Customer list/ Controlling branch instructions Timely and accurate input of all data/information necessary to process and facilitate shipments through U.S. Customs and PSG's Classify goods according to the customers SOP's and/or instructions Check CargoWise "buckets" daily to ensure all steps in entry/brokerage processes are being followed Document review and assessment for accuracy, verification of critical data elements for entry processing Scanning and archiving of entry document images and communicate if any documentation discrepancies to supervisor and/or controlling branch Request or compile any necessary import documentation from client Accurate completion of all PSG data interfaces (i.e. FDA, EPA, DOT, FCC, Fish & Wildlife etc...) and communicate entry # and entry status to carrier What we would like you to bring A high school diploma or GED certificate is prefered 1+ years' experience in Customs Clearance and Customer service role Working knowledge of Cargo Wise Knowledge of domestic and international geography including countries, major cities and ocean ports along with basic knowledge of U.S. Regulatory Laws Basic knowledge of INCO terms, the Harmonized Tariff Schedule, Customs regulations and other government agency requirements What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $26.44 and $27.64. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-RT1 Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future. Job Summary Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came! In this role, you can expect to: Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded Have extensive knowledge of the products we sell and the services we provide Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer Source parts from outside vendors and coordinate delivery Prepare end of shift drop and shift report; Understand various payment types Ensure the cleanliness of service counters, showroom, and customer restrooms Maintain the safety of both our customers and team members What we'd like to see: A dedicated individual who works well with others and is excited to be part of our team! High School Diploma or GED Good verbal and written communication skills Previous cashier and customer service experience; experience in repair or parts shop preferred Presents self in a professional manner to customers, management, and coworkers. Strong suggestive selling skills Basic computer skills Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions A valid driver's license With us, you'll enjoy: Competitive wages Medical, dental, vision and life insurance 401(k) with a company match Paid vacation and holidays Tuition reimbursement On-site meal discounts A wide variety of discounts on technology, travel, food and fuel Opportunity for growth and advancement with company paid training Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit ************************************************************* Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Typical Physical Demands In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Disclaimer This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Primary Responsibilities: Loading/unloading delivery trucks. Making deliveries to clients and setting up items as needed. Maintaining accurate delivery and pickup records. Accurately accounting for quantity/condition of items returned by clients to the warehouse. Knowing specifics and applications of rental inventory, so to better answer questions and provide direction. While driving company vehicles, serving as company representative, observing all laws and drive in a safe and courteous manner and completing safety inspection/safety check daily on vehicles. Maintaining communication with the Transportation Manager and while efficiently completing your daily route. Immediately reporting to the Transportation Manager and all issues, accidents and near misses that may occur with a customer, a customer's property, an AO employee, AO equipment, or other property while running a route. The DSR will be expected to adhere to all company methods, policies, procedures, rules and requirements found in the All Occasions Employee Handbook and DSR Manual, as well as, verbal directions from company managers. They will also comply with all company safety rules and government regulations while working The primary hours for this position arebetween 7:00 am - 5:00 pm, Monday - Saturday, but due to the nature of the business and this position, other hours will be required as necessary to provide for customer needs, including some Holidays, Sundays and after hours. Working Conditions: As this position does require occasional outdoor set-up, you may be exposed to the general range of weather experienced in the area. You will work in areas that are not heated or air conditioned is routine. You may have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene and cleaning solvents. Propane is an obvious hazard; hence a sense of smell is required. Requirements The ideal candidate must be able to lift approximately 70 lbs., maintain a professional personal appearance, and must possess excellent customer relations skills. They will also be able to stoop, crouch, bend, lift, lower, reach, twist, pull, push, cart and carry items. Education, Skills & Requirements: Must maintain a valid driver's license, DOT certification, and insurance eligibility. Ability to speak English clearly and write legibly. The ability to speak other languages is a plus. Must pass company drug screen. Must maintain an acceptable attendance record. Must have a full range of motion and dexterity. Ability to provide, understand and complete instructions furnished in written, oral or demonstrated form. Maintain a cooperative working relationship with co-workers. Must be able to maintain a high degree of patience. Salary Description $20 an hour

At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

ISEE is seeking an AV Operations Specialist to join our Deployment & Operations Launch teams. Operation Specialists will help to support the operations and development of software and hardware on our Autonomous Yard Trucks (AYTs) and launch this technology in our customers' yards. You will be responsible for real-time monitoring of all systems onboard and offboard the vehicle while providing clear and concise feedback and reporting. Responsibilities Monitor and support Autonomous Yard Trucks in real-time during operations Provide troubleshooting technical support for any HW or SW issues that occur on prototype vehicles Review log data of system failures and disengagements of autonomy system Isolate, track, document, and triage issues systematically Update knowledge base and diagnostic trees to maximize troubleshooting efficiency Interact with our customers as an ambassador for ISEE's technology Requirements Willing to work Night Shift At least 21 years of age and at least 5 years of driving experience The ability to operate independently with little or no supervision Excellent written and verbal communication Technical acumen and familiarity with Linux, Google Suite, Jira, Slack, and Git are preferred Strong technical aptitude and ability to quickly learn new software and processes Proven interest and technical capability to work with modern automotive systems Experience in a professional work environment where safety, honesty, procedure, and/or software testing is emphasized Detail-oriented mindset with a focus on safety and procedure Ability to work in close quarters in a professional manner for extended periods of time Must have a valid U. S. driver's license and clean driving history, validated by a regular MVR check Must continually pass safety and performance checkpoints for continued employment Pass a criminal background check Use a laptop in a moving vehicle for up to 10 hours per day Work in outdoor conditions for up to 10 hours per day Able to work on rotating shifts, including nights, weekends, early mornings, and holidays Ability to travel for up to 2 months

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free uniforms Opportunity for advancement Training & development Hal Solutions is actively hiring a Customer Consultant to join our sales team! We are looking for candidates who are enthusiastic, driven and looking for a career not just a job! This is a full-time, entry-level position focused on expanding product outreach across the greater Cincinnati area. You'll be part of a collaborative, in-person team environment surrounded by driven, like-minded professionals. Experience: Our training program is customized to your needs and includes ongoing mentorship to support your success. At least 18 years old Customer service or sales experience is preferred but not required Responsibilities: Identify and generate new sales opportunities Deliver outstanding customer service Build strong customer relationships with a solution-oriented mindset Support merchandising and daily operational tasks Drive customer acquisition and enhance existing customer accounts Strong communication skills, both written and verbal Knowledge, Skills, and Abilities: Ability to work in a team and independently Demonstrate dependability and uphold strong ethical standards Maintain compliance with performance standards and sales expectations Ability to multi-task and work in a fast-paced environment Benefits: Exciting opportunities for career growth Earn bonuses for your hard work Enjoy a flexible schedule that fits your life Jumpstart your journey with paid training Weekly pay

We are seeking a to join our team! You will be responsible for helping customers by providing products, educating on service information, and raising awareness and brand exposure. The role will entail participating and curating face-to-face events for our clients (mall, pop-up, big-box retail, etc.), which range from Forbes Fortune 1 - Forbes Fortune 60 companies and some of the world's largest nonprofit/charitable organizations. Position duties: Handle customer inquiries and complaints Help with the subscribing of customers for long term services Upgrade existing customers/subscribers Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Position Requirements: Previous experience in customer service, sales, or other related fields Speak English fluently 18 years of age or older No felonies pithing the last 7 years Must be able to legally work in the U.S.A (CPT/OPT acceptable) Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills We understand everyone has their own learning curve and we design an employee development program that ensures that everyone can learn, grown, and apply our systems and tools at a pace that pushes their unique comfort zone and makes them become the best version of themselves. We cater daily one on one training and mentorship from our top managing members and our clients directly to ensure the best results and development. Weekly team outings for networking purposes High energy - leadership development Financial literacy training Fast upward mobility and progression

Customer Service Supervisor- On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45377 Full-time The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department. Essential Duties and Responsibilities: Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably Provides daily support and guidance to the Customer Service team Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary. Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities Conduct 1:1 call evaluations for each CSR at minimum twice a month Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices. Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc. Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns. Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary Management of weekly timesheets and time off requests for your direct reports. Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR Responsible for 30 day, 90 day, and annual reviews of direct reports. Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire. Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling. Responsible for oversite and performance of the weekend & holiday schedule. Collaboration with all company departments with a positive intent Performs other duties as assigned Competencies: Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience Positivity- displaying a positive attitude even during times of adversity Leadership- able to organize, control, and guide the work of others to obtain satisfactory results. Mentoring- provides advice and support while fostering the progress of a less experienced colleague Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner. Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times. TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc. Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement Experience and Requirements: Bachelor's degree or Associate's Degree plus 1-2 years of related experience. 3-5 years Customer Service experience HVAC knowledge Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook Excellent written and oral communication skills Our PARTE Values: P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities. R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other. E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers Equal Employment Opportunities to all applicants.

Requirements Job Requirements Excellent organizational and time management skills Extreme attention to detail is required Must possess exceptional communication and customer service skills Strong Computer skills Team player who is able to multitask Professional appearance and positive attitude are essential! Able to pass a background check Work Experience: A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service preferred. Job Type: Full-time Required education: High school or equivalent Required experience: Customer Service: 1 year Healthcare: 2 years Respiratory/sleep background a plus, but not required.

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Essential Functions: Communicates daily workflow processes to Account Representatives, ensuring AR's understand daily workflow priorities; identify and resolve any potential issues that may arise. Develops customer service plans to address customer requirements and communicates those plans to all involved parties within Packaging Operations. Reviews all purchases for Turnkey Packaging customers prior to approval. Develop and administer training for AR's and other admin support staff as needed. In conjunction with Production Management and AR's, supports daily production schedule to meet customer delivery dates. Maintain excellent working relationships with customers and suppliers by researching and responding to inquiries and issues concerning purchase orders, invoices, shipments, inventory counts, etc., in a timely, professional and efficient manner. Review Customer required reporting as needed with the AR regarding Receiving, Shipping, Invoicing, Production etc. Identify potential automation opportunities for required reporting Identify and communicate any signs or trends of customer dissatisfaction. Ensure all customer invoices are created accurately and sent out timely. Follows A/R reports for potential collection concerns. May be required to contact a customer regarding past due receivables. Monitors productivity of office personnel; provides performance feedback as needed. Communicates and provides support for corporate communications applicable to Packaging. Event coordination i.e. Thanksgiving luncheon, Christmas luncheon, town hall gatherings and celebrations Other (Marginal) Functions: Ability to function as an AR backup on all processes. Ensure there is support and staffing for all office functions. Seeks out and recommends continuous process improvement ideas. Job Specifications: Bachelor's degree or equivalent combination of education and experience. Prefer 5 years' experience in general office environment required. Prior supervisory experience with emphasis on leadership, supervision, motivation, communication and planning. Must be able to effectively prioritize, execute under pressure, meet deadlines, while being accurate and detail oriented. Excellent interpersonal and communication skills, both written and verbal. Must be computer literate, have working knowledge of Microsoft Office applications, Excel proficient, and ability to learn other software applications which support the Packaging operation.

The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries. Conduct routine 1:1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues. Ensure continuous learning training modules are complete before announced deadlines. Identify training opportunities and/or knowledge skill gaps amongst the team and collaborate with other department leaders as needed to improve agent performance. Review daily and weekly agent scheduling to monitor agent's weekly schedule adherence and provide feedback to WFM as requested. Review agent's daily attendance for occurrences and/or occurrence discrepancies. Review agent timecards for accuracy, make time punch corrections as needed, and approve payroll before announced deadline. Partner with Workforce Management and Operations Managers to ensure efficient agent scheduling and/or leadership support coverage. Uphold EAW and Intuit's policies, standards, and compliance requirements. Manage attendance, adherence, and behavioral expectations using EAW's progressive corrective action model, when necessary. Foster an inclusive and engaging team culture that balances accountability with recognition. Escalate client concerns, systemic issues, and process improvements to Operations Leadership. Serve as a key point of contact between agents, leadership, and clients, to help ensure alignment of goals and expectations. Attend weekly and monthly business reviews to share valuable insight into agent performance with client and better understand client's performance expectations. Maintain excellent knowledge of company policies and procedures to assist agents with difficult customer concerns via slack and/or individual coaching sessions. Resolve escalated customer concerns, balancing superior service with fiscal responsibility. Perform other duties as directed by management. Basic Qualifications Bachelor's or associate degree required. 3 years of experience in a call center or customer service role. Experience handling customer escalations and providing excellent customer service. Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics. High level of integrity and professionalism in handling confidential information. Strong computer skills and proficiency in Microsoft Office Suite. Strong analytical and problem-solving skills. Exhibit exceptional time management, organization, and prioritization skills. Ability to work independently and in a team setting within a fast-paced environment. Excellent written, verbal, and interpersonal communication skills. Proven success in leading a team of agents. Ability to multi-task and perform in a fast-paced environment. Embrace feedback and approach work with a growth mindset. About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work for a large property or 2 or more assigned properties that ensures the inside and external buildings, grounds, amenities, and common areas of the communit(ies) meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develops corrective action plans as needed. * Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance. * Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. #LI-JJ1 The salary range for this position is $60,000 - $65,000 a year. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.

Department: Department of Marketing & Visitor Experience Job Title: Park Services Supervisor, In-Park Support Reports to: Park Services Manager Direct Reports: Part-Time Park Services Team To continue as an industry leader, the Cincinnati Zoo & Botanical Garden Park Services team aims to deliver the cleanest, friendliest, and most sustainable Zoo, serving as an operations arm executing the plans of Visitor Experience, Events, and Sustainability. This position is dedicated to facilitating day-to-day cleanliness and janitorial operations of the Park Services team, leading by example, and cultivating a culture of cleanliness to provide a space for our guests to be inspired by wildlife and our park-like setting. Responsibilities include, but are not limited to: Ensures team members understand our INSPIRED visitor experience philosophy and standards of excellence and are motivated to deliver on our promise. Seeks opportunities to create INSPIRED visitor experiences. Participates in running day-to-day janitorial operations of Park Services team, ensuring standards for safety, scheduling and attendance, training, and performance are met. Supervises, assigns, and reviews cleaning tasks to align with needs and requests of management and the Zoo. Trains, evaluates, and motivates staff. Coaches and corrects staff behavior, maintaining professional connections and relationships to best lead the team. Develops and implements SOPs and cleaning best practices. Utilizes various equipment for operations, such as trash carts, power washer, leaf blower, etc. Identifies potential issues and brings them to management attention, including risk assessments and personnel matters. Looks for more efficient ways of operating. Participates in Shift Meetings/Roll Call and routinely checks in with staff in their work zones. Maintains cleanliness of walkways, restrooms, trash cans, BTS locations, parking lots and perimeter both by directing a team and individual effort. Communicates effectively to move projects forward. Updates relevant platforms daily (i.e. Communication Log, Event Calendar Checklists, Stock Requests). Supports management with other duties as assigned. Qualifications: High school diploma or equivalent 1-3 years of team leadership or supervisory experience preferred Valid Driver's license Experience in housekeeping or attractions industry a plus. Previous experience with staff and project management is highly desired. Must have reliable transportation. This position is a Full Time, Benefitted position. 40 hours/week with occasional overtime to support operations. Some shift flexibility required to maximize coverage. Required to work one weekend day per week and some evenings to support park operations (on average 2 nights a week from October-January). Knowledge, Skills, and Abilities: Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-to-day basis, “Modeling the Way” for others. Excellent attention to detail, project management and interpersonal and organizational skills and the ability to meet deadlines and shift priorities in a rapidly changing environment. Requires an individual who is highly professional, motivated, proactive, and helpful, who is able to gain cooperation through expertise, credibility, and building positive working relationships. Appropriate professional appearance, attitude, and personality to work effectively with Zoo staff members, guests and the public. Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible. Be timely and reliable in attendance and performance. Have a demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden. Working Conditions: While performing job duties, a supervisor is regularly required to stand, walk, and use a variety of tools and equipment. This job will require large amounts of walking throughout the Zoo to maintain and check on staff in various Zones around the Zoo. Supervisor will be exposed to outside weather conditions and must be able to lift/move/carry up to 50 lbs without assistance.

Scope of Job: This position is responsible for maintaining and servicing the facility's mechanical equipment, control systems, power distribution systems, buildings and HVAC systems. Performs preventative maintenance and routine repairs to a facility's systems and equipment. Conducts periodic safety and maintenance inspections to evaluate equipment for replacement and identify wear and damage. Uses technical diagrams, blueprints, and schematics to install, troubleshoot, calibrate, and repair equipment, engines, and compressors. Orders parts needed for replacement and coordinates with service providers to complete maintenance tasks. Uses a computerized maintenance management system (CMMS) or work order system to track and document activities. Follows established safety procedures and regulations for hazardous materials handling. Essential Job Functions and Responsibilities: Ensure all site services operations comply with safety, environmental, and legal standards. Carry out tasks in line with HSE, GMP, and food safety requirements. Support external audits and inspections (e.g., by local authorities or customers). Operate and maintain utility systems: Compressed air systems, Steam boilers and condensate systems, Chillers and refrigeration units, HVAC systems, Water treatment and wastewater systems, Electrical panels, generators, and UPS. Preventive & Corrective Maintenance: Perform scheduled preventive maintenance (PPM) on site services equipment. Diagnose and repair faults in utility systems to prevent production impact. Monitor performance of utilities and escalate abnormal readings or failures. Monitoring & Controls: Use SCADA, BMS, and other monitoring systems to track performance and alarms. Maintain system logs, readings, and reports as per site procedures. Facility Maintenance Support: Support general facilities maintenance (e.g., lighting, drainage, building fabric). Respond to facility-related issues across the site, including offices and production areas. Energy Efficiency & Improvement Initiatives: Assist in energy-saving and sustainability initiatives. Monitor and reduce energy, water, and utility wastage where possible. Emergency Response: Support emergency utilities response (e.g., power failure, leak, HVAC failure). Follow standard operating procedures during site service disruptions. Documentation & Reporting: Maintain accurate maintenance and operational records for all site services. Complete work orders using CMMS system. Collaborate with production and support departments to ensure food safety and the quality of our products. Other duties as assigned. Education: Highschool diploma or GED required. Experience: 5+ years of SME of utility systems and industrial plant operations experience. Ability to read P&IDs, schematics, and technical manuals. Working knowledge of safety protocols (LOTO, confined space, permit to work). Familiarity with CMMS and maintenance reporting tools. Competencies: Calibration, HVAC, Mechanical Troubleshooting, Pneumatic Equipment, Preventive Maintenance, Reading Blueprints/Diagrams, Safety Inspections, Safety Policies and Procedures, Standard Operating Procedures (SOP), Equipment Repairs, Mechanical Maintenance, Mechanical Systems, Computerized Maintenance Management Systems (CMMS), Problem Solving Skills, Self-Directed, Diagnostic Acumen, Proactive, Innovative, Analytical, Adaptive, Integrity and Operational Excellence. Physical Requirements: Requires prolonged standing, squatting, and walking. May lift, carry, push, or pull objects up to 50 lbs.

Under minimal direction provides assistance and support to the Service Manager in providing direction and support to the Field Service staff. Incumbent is responsible for the coordination and project management of Machine Tool installation and repair. As a Field Service Supervisor the incumbent is responsible for providing technical support and assistance to the Field Service Staff for troubleshooting, repair and upgrade for internal/external customers ensuring customer development, retention and satisfaction. As a member of the management team the incumbent is responsible for the efficiency and productivity of the Service Department and strongly supports teamwork in supporting sales efforts. Incumbent works closely with their supervisor in coordinating development and performance management of the Field Service Staff. Based on business need incumbent will continue to be responsible for the troubleshooting and repair of customer equipment and will share in the work load to ensure customer satisfaction and retention. This position is classified as Non-exempt in accordance to the FLSA Guidelines. The job responsibility of performing installation, troubleshooting and repair is 20% or greater of the incumbents work time resulting in eligibility for overtime wages. Incumbent must follow the company guidelines for non exempt hours worked and absence. Essential Responsibilities and Accountabilities: Assist the Service Manager in providing leadership and daily direction to the Field Service Team. Works closely with management for Service staff development and performance management. Works closely with their supervisor and Corporate Human Resources in the recruitment, interviewing and selection of Field Service Technicians. Monitor and ensure service team maintains appropriate technical skills for optimum efficiency and utilization. Manages the Service Apprentice new hires through the 18-month program through graduation. Ensures all training program criteria is met. Assists in the development and the daily management of the department budget. Prepares operation reports as required, reviews for trends and efficiency opportunities. Provides assistance and/or performs dispatch requirements to meet the customer need and establishes priority of customer calls. As a member of the management team conducts department meetings and ensures all company communications are flowed down to ensure company information is received and understood. Frequently reviews “open issues” and expedites resolution. Assist Service Technicians and Engineers with more complex and demanding service jobs. During peak work periods, vacations, illnesses, etc. performs routine service calls to ensure timely resolution of customer service needs. Manages a machine checklist process to catch elementary potential problems early and eliminate return visits to address undetected problems. Works with service manager to review machine installation sheets prior to machine installation to ensure Service Tech/Eng. is appropriately prepared. Performs appropriate and timely communications to the customer for machine installation and ensures the customer receives all necessary technical and machine documentation. Personally attends to dissatisfied customer service issues for timely resolution ensuring customer satisfaction. Continually improves processes and procedures that will enable better service to our customers, support a 24/7 service support environment, and department profitability. Participates in the management of the division showroom and ensures efficient and orderly operations and acceptable appearance. Responsible for maintaining current technical, interpersonal, and communication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material. Accountable for maintaining technical service skills at the highest level by attending builder training. Based on business need, assists, supports and/or performs other duties within scope and ability. Assumes accountability and responsibility for assigned projects and programs. Qualifications Essential Qualifications: Associates Degree in Business Administration or the equivalent in experience and formal coursework developing management skills, leadership, and team building. Minimum 2 years' experience demonstrating leadership and team building skills. Formal education/training in the troubleshooting, repair, and installation of CNC Machine Tools. Minimum 10 years' experience demonstrating the knowledge of servicing CNC machine tool products. Ability to maintain professional conduct when dealing with customers, builder representatives and staff Good business writing and documentation skills. Excellent interpersonal communication skills. Demonstrated self-starter and effective use of organization and planning skills. PC literate and skill efficiency in job related software/programs. Ability to participate as a member of a team, crossing department and divisional lines. Working Conditions: Office & manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD viewing and key entry Internal/external customer communications with vendor contact

Supervisor of Crisis Services- Warren/Clinton County Salary: $65,000 The Crisis Supervisor provides leadership and clinical supervision for Crisis services in the Warren/Clinton County area and implements and maintains programmatic operations with the purpose of offering quality clinical care to all clients. Job Requirements Master's Degree in Social Work or comparable human services field with license in the State of Ohio (LPCC, LISW preferred) Preferred experience working in the behavioral health field in a management role Excellent organizational, planning, and follow-up skills Strong oral, written, and presentation communication skills Must be a strategic thinker as it relates to overall continuous improvement of program and treatment objectives Responsibilities Provide leadership and oversight of daily Crisis Team operations to ensure team stability and consistent support Coordinate and ensure clinical coverage for services supervised Apply data analysis to guide decision-making Staff hiring, onboarding, training, and clinical development Deliver accurate, well-organized reports within established deadlines Develop strategic connections with community stakeholders and agencies to enhance cooperation and visibility for BBH Be an active participant of the management team Provide crisis intervention services when needed Benefits The Crisis Supervisor position is a full-time, salary-exempt position. We offer a supportive work environment and competitive wages, as well as: Full benefits package includes: Health, dental, and vision insurance Retirement plan Tuition assistance Public Loan Forgiveness eligibility Paid time off and holidays Weekly licensure supervision Company-issued iPhone and laptop Mileage reimbursement

Dayton, Cincinnati, Northern Kentucky 4:00am-12:30pm - salary and hours may vary based on business need. Monday-Friday Responsible for the operations and managerial functions of lab support services (Phlebotomy/Processing) for Long-Term Care (LTC) facilities and off-site collection services. Individual must have the ability to positively interact with facility staff as well as with geriatric and other skilled nursing patients. Essential duties and responsibilities: Provide direct supervision and leadership to the Mobile Phlebotomy team in concert with CompuNet's mission, vision, and values to meet business objectives and customer expectations. Ensure that daily schedules and work assignments fulfill requirements for optimal service delivery. Support and coach staff to provide outstanding customer and patient satisfaction. Review timekeeping system data regularly, submit completed payroll records on time, and manage department overtime. Assist with maintaining department annual operating/capital budget and managing expenses. Ensure adequate inventory of supplies. Interview and hire new employees. Ensure all staff training is completed and documented promptly. Promote ongoing development of the staff through continuing education and competency assessment. Conduct monthly employee one-on-one meetings, set goals and objectives, determine appropriate corrective action, and document employee performance on an ongoing basis. Provide clear, consistent communication to staff through regularly scheduled meetings, memos, and one-on-one communication. Ensure smooth shift transitions and shift-to-shift communication. Ensure departmental compliance with all company, departmental and regulatory policies and procedures. Communication with internal and external customers to exceed customer service standards of the organization and assure client needs are met. Contribute to the overall effectiveness of the organization by promoting and encouraging the continuous improvement philosophy. Participate as a part of the CompuNet Management Team and attend managerial and operational meetings. Resolve customer and collection issues promptly. Cover mobile phlebotomy duties when needed and perform laboratory support duties as required. Perform other duties as assigned. Qualifications: High school degree/GED with 3 years leadership experience or Associate's or Bachelor's degree in Medical Technology or related laboratory science with 2 years laboratory leadership experience and current ASCP certification. 3-5 years phlebotomy experience with demonstrated increasing responsibilities in a medical laboratory environment. Demonstrated positive customer satisfaction skills and abilities, along with excellent communication skills Demonstrate the core values of the organization. Sound reasoning ability and independent judgment. Ability to work within specified deadlines and timetables. Attention to detail and the ability to multitask and prioritize. Must have and maintain a valid driver's license Must maintain and show proof of liability automotive insurance. Must have reliable transportation for driving to each facility. Physical demands and work environment: Standing for long periods of time. Must be able to walk 5-7 miles per day with periods of rest. Able to work daily in varied settings that are sometimes high-stress and require multi-tasking. Be capable of all range of movement to include sitting, standing, and bending while performing job duties. Must be available by phone and electronic communications. Safety demands and requirements: Will have exposure to biohazard substances and hazardous chemicals Be familiar with and adhere to safety, ergonomic and health policies of the Company. Comply with all PPE requirements when in the laboratory or other biohazard areas. Complete required safety training and health evaluations promptly. Anticipate safety hazards, act upon unsafe situations and promote safety awareness.