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Service Desk Supervisor
Omega Systems 4.1
Customer service supervisor job in Elmwood Park, NJ
Service Desk Supervisor
Reports To: Service Desk Manager
Division: Service Desk
FSLA: Exempt
Office Designation: Elmwood Park-In Office, Hybrid
Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.
You'll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.
Functional Responsibility and Task Statements
Operational Responsibilities
Supervising end-user services and technical support services.
Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
Provide consistent training and mentoring to members.
Ensure Omega is providing a high level of customerservice by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
Create, Update, and Improve Documentation to ensure high level of service.
Review Timesheets Weekly
Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.
Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.
Leadership and People Responsibilities
Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.
Technical Responsibility and Task Statements
Administrate and facilitate personnel to hire and retain staff.
Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
Establish staff training and development programs related to technical services.
Develop measures and controls to ensure performance standards and goals are achieved.
Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
Mentor and develop direct reports through personal behaviors.
Ensure to provide customer satisfaction across all technical service offerings.
Provide monthly technical activity and status reports
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
Required
Bachelor's degree in a job-related discipline or equivalent working experience.
Minimum of five years of technical experience.
Must have former technical supervisory experience preferably in a Call Center or similar environment.
Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
Ability to communicate technical/complex information both verbally and in writing.
Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
$60k-121k yearly est. 2d ago
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Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Customer service supervisor job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The CustomerService Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 1d ago
Service Advisor - White Plains
Autonation, Inc. 4.0
Customer service supervisor job in Elmsford, NY
Youll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportuni Service Advisor, Customer Experience, Advisor, Vehicle, Automotive
$48k-82k yearly est. 3d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service supervisor job in Hackensack, NJ
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$20k-34k yearly est. 60d+ ago
Customer Service Representative
Russell Tobin 4.1
Customer service supervisor job in Port Washington, NY
Russell Tobin's client is hiring a CustomerService Representative in Port Washington, NY
Employment Type: Contract
Pay rate:
English Speaker - $17.50
French Speaker - $20
Responsibilities:
Answer incoming calls and process customer orders.
Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly.
Resolve customer complaints while maintaining composure and professionalism.
Document customer interactions accurately and track call types.
Follow up with customers regarding order status, shipping, and stock availability.
Maintain support service levels consistent with Luxottica's standards.
Perform all other duties as assigned.
Requirements:
High school diploma or equivalent.
Minimum 1 year of experience in customerservice, hospitality, or call center environments.
Excellent telephone etiquette and communication skills (verbal and written).
Strong PC skills including Microsoft Office (Word, Excel) and internet navigation.
Ability to prioritize tasks, manage time efficiently, and work well in a team environment.
Demonstrated listening and comprehension skills.
Nice to have:
Higher education degree.
Experience using SAP.
Knowledge of optical products and industry terminology.
Bilingual in French.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$31k-37k yearly est. 3d ago
Adobe Experience Manager (AEM) Developer (BOGOTA)
Slalom 4.6
Customer service supervisor job in Bogota, NJ
Who You'll Work With The Adobe team at Slalom is a dynamic group of strategists, engineers, and experience designers who help clients unlock the full potential of the Adobe platform. From building personalized digital journeys with AEM and Journey Optimizer to driving data-driven insights with Customer Journey Analytics, the team delivers end-to-end solutions that blend creativity with technical excellence.
What You'll Do
* Develop and maintain AEM components, templates, and pages using HTL (Sightly), JSP, and other relevant technologies, ensuring they are designed for optimal content authoring and management
* Implement custom OSGi services, Sling models, and servlets to extend AEM functionalities, with a focus on supporting efficient content workflows and personalization
* Integrate AEM with various third-party systems and APIs (e.g., CRMs, e-commerce platforms, marketing automation tools), considering the impact on content delivery and data synchronization
* Collaborate with business analysts, UI/UX designers, and other developers to translate business requirements into technical solutions, ensuring content authors have intuitive tools and capabilities
* Participate in all phases of the software development lifecycle, including analysis, design, development, testing, deployment, and support
* Work closely with content authors and content strategists to understand their needs and translate them into effective AEM solutions
* Ensure adherence to AEM best practices, coding standards, and security guidelines
* Optimize AEM performance and scalability
* Troubleshoot and debug AEM-related issues
What You'll Bring
* 5+ years development experience of AEM components, templates, and services
* Development experience with Java, JavaScript, HTML, and CSS
* Understanding of AEM platform limits and knowledge of where and how code should be developed
* Implemented intermediate-level user stories with little or no additional oversight according to AEM best practices
* Ability to customize workflows and integration with other enterprise systems
* Experience utilizing AEM Cloud Manager preferred
* AEM Developer certifications are a strong plus
About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
$138k-178k yearly est. 40d ago
Customer Service Supervisor
Veolia 4.3
Customer service supervisor job in Teaneck, NJ
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
Supervise the daily functions within the CustomerService/Call Center Department with responsibilities for providing quality service to our customers, through the daily management of our CustomerService Representatives and Senior Clerks. Provides direction and communication to staff and ensures that customer inquiries are handled in a timely, efficient and professional manner. Be influential in creating a customer-centric organization that ensures premier customer satisfaction by delivering high-quality, efficient service and added value. A focus on Customer Experience will be at the forefront of all activities and interactions.
Primary Duties/Responsibilities:
OPERATIONS
Monitor real-time contact center metrics and adjust staffing accordingly.
Manage scheduling, adherence, and daily operational needs.
Ensure department goals/SLAs are met.
Complete required reporting (daily/weekly/monthly).
Assist CustomerService Manager with analyses and implementation of staffing needs.
TEAM DEVELOPMENT & PERFORMANCE
Oversee the day-to-day operations of CustomerService and Senior Clerks.
Recruit, train, coach, and mentor CSRs and support staff.
Conduct performance evaluations and provide feedback.
Develop training programs and ensure regulatory compliance knowledge.
Monitor quality through call reviews and scorecards.
CUSTOMER EXPERIENCE & ESCALATIONS
Take an active role in escalation process to ensure customer resolution and satisfaction, ensuring all customer escalations are handled in a proper and timely manner.
Monitor customer satisfaction metrics.
Ensure courteous, professional customer interactions.
Oversee complaint resolution process.
COMPLIANCE & QUALITY ASSURANCE
Maintain strong working knowledge and adherence of both regulated and contract customerservice procedures.
Monitor compliance with company policies and safety guidelines.
Maintain quality standards through call monitoring and coaching.
Ensure proper documentation and audit trails.
PROCESS IMPROVEMENT & COLLABORATION
Establish and optimize work procedures.
Collaborate with internal stakeholders.
Identify improvement opportunities.
Participate in on-call rotation.
Qualifications
Education/Experience/Background:
Bachelor's Degree or equivalent work experience.
Minimum of 3 -5 years supervisory experience in a call center/customerservice environment.
3+ years of customerservice experience analyzing and solving customer problems.
Utility or Telecommunication experience is a plus.
Knowledge/Skills/Abilities:
Excellent interpersonal, verbal and written communication skills.
Expert working knowledge of CMS and IVR systems.
Proficiency with Google Apps; Gmail, Sheets, Drive, etc. MSO (advance excel a plus).
Demonstrated ability to work successfully in a fast paced environment.
Ability to work independently with minimal supervision.
Must be able to utilize sound judgment and decision making.
Demonstrated skills in the areas of call monitoring, coaching and performance evaluations.
Excellent analytical problem solving and resolution skills.
Ability to work effectively and communicate with all levels of managements, customers and frontline employees.
Additional Information
Pay Range: $85000 to $90000 per year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off
Eligible for up to 10% Annual Performance Bonus
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
$85k-90k yearly 9d ago
Client Services Team - Rye Brook
SLT 4.1
Customer service supervisor job in Port Chester, NY
CLIENT SERVICES TEAM - Rye Brook, NY
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customerservice and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customerservice skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$110k-159k yearly est. 60d+ ago
Analyst, Customer Service Low Income
Con Edison 4.9
Customer service supervisor job in Monroe, NY
Under the general supervision of the Department Manager, the Analyst Low Income provides technical and analytical support related to all computer systems and platforms. Candidate will be responsible for assisting in the monitoring of all customer accounts. Candidate will also be expected to initiate, develop, and implement new and creative approaches to improve outreach and process. Team participates in the evaluation, testing, and integration of new data analytics products and services. Required Education/Experience
Bachelor's Degree and a minimum of 2 years related work experience or equivalent technical background in customerservice, collections, or data analytics. or
Associate's Degree and 4-5 years related work experience or equivalent technical background in customerservice, collections, or data analytics. or
High School Diploma/GED and 6+ years related work experience or equivalent technical background in customerservice, collections, or data analytics.
Relevant Work Experience
Must have strong analytical problem-solving skills, required.
Must be well organized, detail oriented, ability to handle multiple assignments and meet deadlines, required.
Must have strong Microsoft Office skills to include Microsoft Word, Excel and Power Point, required.
Must have excellent oral and written communications skills, required.
Demonstrated working knowledge of company systems such as CC&B, Data Analytics platforms, Oracle, preferred.
Knowledge of utility methods and analytics, preferred.
Work or experience in customerservice and\or customer accounting areas, preferred.
Licenses and Certifications
Driver's License Required
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Must be able and willing to travel within Company service territory, as needed.
Core Responsibilities
Responsible for maintaining and updating all delegated reports for internal and external use.
Responsible for the development and maintenance of computer system operating procedures for the department.
Prepares reports for use by all departmental and executive staff regarding.
Assist in the development and deployment of all new initiatives utilizing data analytics and dashboards.
Ensure implementation of company safety, health, and environmental programs for all employees in the group. Follow all approved company policies and procedures.
Maintain databases, spreadsheets, graphs and other tools to enhance strategies as directed
Assist in the preparation month-end reports, status updates for monthly departmental progress report, KPI goals, and other regulatory reports as required.
Participate in the Companys Storm Plan as assigned by your manager and department.
Perform other assigned tasks as assigned by the department Manager.
Develop, implement, and revise reports required by all regulatory agencies as directed by the department Manager.
$58k-91k yearly est. Auto-Apply 3d ago
J.P. Morgan Wealth Management - Client Service Team Lead - West Harrison, NY
JPMC
Customer service supervisor job in Harrison, NY
Join our dynamic team and become a pivotal force in shaping the future of client engagement at J.P. Morgan Wealth Management. As a leader in our organization, you will drive key business initiatives, foster a culture of client obsession, and empower our Private Client Investment Associates to deliver unparalleled service. With a focus on innovation, collaboration, and excellence, you will play a crucial role in enhancing our client experiences and strengthening our position as a trusted partner in wealth management. Embrace the opportunity to make a meaningful impact and advance your career in a supportive and inclusive environment.
As a Client Service Team Lead within the Private Client Investment Associates team, you will collaborate with leadership to orchestrate and communicate crucial business strategies. Your responsibilities will include bolstering the performance and growth of the associates through extensive onboarding, training, and regular in-field workshops designed to augment their proficiency and knowledge.
Job responsibilities
Facilitate the onboarding and training of Private Client Investment Associates, conducting workshops to boost their skills and effectiveness.
Identify and implement best practices to exceed client expectations, fostering a culture of client obsession within the team.
Provide field feedback to practice management on key initiatives and serve as a liaison between associates, advisors, and market directors.
Review and approve time and attendance records, maintain and update the Independent Advisor coverage report, and track revenue share agreements.
Assist in resolving various technology issues to ensure smooth operations.
Strengthen relationships with internal business partners, including One Chase partners and branch leadership, focusing on enhancing the employee experience and driving an inclusive culture.
Required qualifications, capabilities, and skills
3 + years proven experience leading teams and coaching in a client-focused environment
FINRA Series 7, 66 or 63/65, 9 & 10 required and the ability to hold registration in all 50 states and territory plus state Life and Health Insurance
Innovative thinker able to drive future engagement with clients to provide an exceptional experience
Creates a climate in which people want to do their best; motivated and empowers others by inviting input from each person and sharing ownership and visibility
Demonstrated ability to collaborate across J.P. Morgan Wealth Management and with other One Chase partners i.e. Consumer Banking & Business Banking
Strong communication skills, highly professional, attention to detail and excellent follow-through
High degree of Wealth and / or investment product and technology acumen
Ability to travel 25% of the time
$86k-145k yearly est. Auto-Apply 22d ago
J.P. Morgan Wealth Management - Client Service Team Lead - West Harrison, NY
Jpmorgan Chase & Co 4.8
Customer service supervisor job in Harrison, NY
JobID: 210698940 JobSchedule: Full time JobShift: Base Pay/Salary: West Harrison,NY $138,000-$183,000 Join our dynamic team and become a pivotal force in shaping the future of client engagement at J.P. Morgan Wealth Management. As a leader in our organization, you will drive key business initiatives, foster a culture of client obsession, and empower our Private Client Investment Associates to deliver unparalleled service. With a focus on innovation, collaboration, and excellence, you will play a crucial role in enhancing our client experiences and strengthening our position as a trusted partner in wealth management. Embrace the opportunity to make a meaningful impact and advance your career in a supportive and inclusive environment.
As a Client Service Team Lead within the Private Client Investment Associates team, you will collaborate with leadership to orchestrate and communicate crucial business strategies. Your responsibilities will include bolstering the performance and growth of the associates through extensive onboarding, training, and regular in-field workshops designed to augment their proficiency and knowledge.
Job responsibilities
* Facilitate the onboarding and training of Private Client Investment Associates, conducting workshops to boost their skills and effectiveness.
* Identify and implement best practices to exceed client expectations, fostering a culture of client obsession within the team.
* Provide field feedback to practice management on key initiatives and serve as a liaison between associates, advisors, and market directors.
* Review and approve time and attendance records, maintain and update the Independent Advisor coverage report, and track revenue share agreements.
* Assist in resolving various technology issues to ensure smooth operations.
* Strengthen relationships with internal business partners, including One Chase partners and branch leadership, focusing on enhancing the employee experience and driving an inclusive culture.
Required qualifications, capabilities, and skills
* 3 + years proven experience leading teams and coaching in a client-focused environment
* FINRA Series 7, 66 or 63/65, 9 & 10 required and the ability to hold registration in all 50 states and territory plus state Life and Health Insurance
* Innovative thinker able to drive future engagement with clients to provide an exceptional experience
* Creates a climate in which people want to do their best; motivated and empowers others by inviting input from each person and sharing ownership and visibility
* Demonstrated ability to collaborate across J.P. Morgan Wealth Management and with other One Chase partners i.e. Consumer Banking & Business Banking
* Strong communication skills, highly professional, attention to detail and excellent follow-through
* High degree of Wealth and / or investment product and technology acumen
* Ability to travel 25% of the time
$138k-183k yearly Auto-Apply 23d ago
Customer Service Manager
Raymour & Flanigan Furniture 4.6
Customer service supervisor job in Paramus, NJ
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Provide superior customerservice in every situation. Go above and beyond advocating for every customer opportunity and request.
* Successfully lead, build and develop a team for modeling service excellence
* Maintain associate payroll, benefit and performance information
* Hire, coach, mentor and develop associates
* Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
* Display initiative to succeed in an entrepreneurial culture.
* Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
* Multi- task within a fast paced service environment.
* Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
* Provide responsive communication of information to Director of Customer Care, associates and customers.
* Proactively resolve escalated customer issues.
* Able to identify opportunities and find solutions for continuous improvement
* Problem-solve, organize and balance multiple priorities within a fast-paced environment.
* Maintain composure when handling unexpected challenges and competing demands.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Minimum three years' management experience in a customerservice or retail environment.
* Proficient in PC-based applications.
* Leadership skills required.
* Bachelor's degree preferred.
* Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$34k-52k yearly est. 3d ago
SERVICE SUPERVISOR - COMPUTER REPAIR
Micro Center C Corporation
Customer service supervisor job in Yonkers, NY
Job Description
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customerservice and developing long-term customer relationships. We are looking for those who are committed to these same values.
We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
Click here to see our job video
The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.
Salary range is $66,300. - $70K per year.
MAJOR RESPONSIBILITIES:
Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
Ensures that customerservice standards are met and that difficult customer situations are handled courteously and professionally.
Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency.
Responsible for vendor relationship management (parts cost, margin, SLA)
Responsible for creating vendor P&Ls.
Participate in staffing, orientation, and training activities in the store.
Assist with scheduling to ensure proper coverage.
Maintain the technical certification level of the shop to ensure proper service and repair of products.
Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.
EDUCATION & EXPERIENCE:
High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred.
At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire.
Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form.
Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.
Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
401K Plan with Company Match
Paid Time Off
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
$66.3k-70k yearly 2d ago
Service Assurance Center Accounts Specialist
Security Director In San Diego, California
Customer service supervisor job in White Plains, NY
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is hiring a Service Assurance Center Enterprise Accounts Specialist. Allied Universal's SAC operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. An integral part of our Center is Post Watchâ„¢, a real-time schedule monitoring system that records the actual arrival and departure times of officers at their assigned posts. In addition, Post Watch immediately flags a post where an officer has not arrived on time, triggering an operator to contact the site to verify arrival or begin the escalating process searching for a replacement who meets the requirements of that post. The Enterprise Accounts Specialist is responsible for monitoring high-profile Enterprise Accounts by identifying gaps in scheduled service, documenting schedule changes, coordinating responses to emergency situations, and ensuring all issues identified during their shift are accurately documented and escalated to SAC and/or branch leadership.
RESPONSIBILITIES:
Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
Train/retrain officers on call-in procedures
Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
Receive calls from Allied Universal employees and transfer calls to appropriate personnel
Create and distribute after-action reports directly to the client
QUALIFICATIONS (MUST HAVE):
High School diploma or equivalent
Minimum of one (1) year of prior customerservice experience
Ability to navigate a web-based system and type while assisting callers
Experience working in a team environment as well as independently
Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
Strong verbal and written communication skills with an emphasis on providing excellent customerservice over the phone
Highly motivated self-starter
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Service Assurance Center Specialist experience
Knowledge of Allied Universal field operations
Prior call center, dispatch, or command/control center experience
Scheduling experience
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Pay Rate: $22 / hour
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2026-1515765
$22 hourly Auto-Apply 15d ago
Member Services Supervisor
Larchmont Yacht Club 3.0
Customer service supervisor job in Larchmont, NY
Schedule: Full-time (flexible hours including mornings, evenings, weekends, and holidays) Compensation: $28.00-$31.00 per hour Benefits: Employee benefits, paid time off (PTO), and 401(k) participation
About Larchmont Yacht Club
Founded in 1880, Larchmont Yacht Club (LYC) is one of the most prestigious private yacht clubs in the United States. Nestled on a 11-acre waterfront campus just 16 miles from New York City, LYC offers a year-round social and recreational experience including sailing, tennis, paddle, swimming, and diving. The club hosts elite-level junior sailing programs, maintains a rich tradition of hospitality, and upholds an unwavering commitment to excellence.
Position Overview
The Member Services Lead serves as a key point of contact for members, their families, and guests, ensuring every interaction reflects the elegance, tradition, and service standards of Larchmont Yacht Club. In addition to overseeing front-desk operations, this position manages the club's retail shops, supporting both daily operations and the overall member experience.
This role requires a hospitality mindset, leadership ability, and a genuine passion for creating exceptional member experiences. The ideal candidate is polished, personable, organized, and comfortable working in a fast-paced environment.
Key Responsibilities
Member & Guest Services
Greet members and guests warmly, providing a personalized and professional experience.
Manage guest check-ins, check-outs, and reservations with accuracy and care.
Handle special requests, room assignments (where applicable), and coordinate with housekeeping for timely service.
Provide concierge-level support, including restaurant recommendations, transportation arrangements, and event coordination.
Address and resolve member concerns promptly and with discretion, ensuring satisfaction.
Front Desk & Operations
Supervise and schedule the front desk and support team to ensure consistent coverage and exceptional service.
Manage same-day and future reservations, cancellations, and updates.
Maintain current knowledge of club events and activities to assist members effectively.
Operate the club's property management system (PMS) accurately and efficiently.
Handle cash and credit transactions in compliance with club policy.
Maintain a polished, organized, and welcoming front desk and lobby environment.
Prepare and distribute daily event and function sheets to ensure all departments are informed.
Promote a culture of professionalism, accountability, and hospitality within the member services team.
Retail Management
Oversee daily operations of the club's retail shops, ensuring an inviting and well-organized shopping experience for members and guests.
Manage inventory by tracking merchandise levels, monitoring sales, and conducting regular stock counts.
Place orders and coordinate with vendors to maintain appropriate inventory levels and product variety that reflects member preferences.
Design and maintain merchandise displays that align with the club's brand and highlight seasonal or event-specific items.
Supervise retail transactions and ensure accuracy in pricing, POS systems, and cash handling.
Train and oversee retail staff or seasonal associates to uphold the club's service standards.
Monitor sales performance, manage inventory control, and provide updates or recommendations to improve results.
Ensure all retail spaces are clean, organized, and presented in a way that reinforces the club's commitment to quality and hospitality.
Communication & Coordination
Answer and direct phone calls professionally, providing accurate information.
Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure smooth operations.
Attend meetings and training sessions to stay informed of club policies, events, and best practices.
Support administrative needs across departments, fostering teamwork and consistency in service.
Qualifications
Qualifications & Experience
High school diploma or GED required; some college coursework preferred.
At least one year of front desk, guest services, or hospitality experience in a luxury hotel, private club, or high-end setting preferred.
Experience in retail management, including inventory control, ordering, and visual merchandising, preferred.
Supervisory experience in scheduling and managing service or support teams strongly preferred.
Proficiency with PMS, Microsoft Office, Google Suite, and POS systems.
Strong multitasking skills and the ability to remain calm and professional under pressure.
Excellent verbal and written communication skills.
A polished, professional appearance and demeanor consistent with the club's culture.
Ability to take initiative while working collaboratively within a team.
Familiarity with basic accounting and cash handling preferred.
Work Environment & Physical Requirements
Must be able to stand, walk, and sit for extended periods.
Occasional bending, lifting (up to 20 lbs), and reaching may be required.
Comfortable working in a dynamic, high-touch hospitality setting.
Schedule & Availability
Flexibility required: shifts may include mornings, evenings, weekends, and holidays.
Limited time off during peak seasons to maintain the club's exceptional service standards.
Why Join Larchmont Yacht Club?
Work at one of the most prestigious private yacht clubs in the country.
Join a professional, close-knit, service-driven team.
Enjoy a scenic waterfront workplace with engaged and appreciative members.
Opportunities for career growth and professional development within the hospitality and private-club industry.
Play a vital role in delivering exceptional service and creating memorable experiences for our members and their guests.
$28-31 hourly 19d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service supervisor job in Mount Vernon, NY
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$20k-35k yearly est. 60d+ ago
Customer Service Supervisor
Veolia 4.3
Customer service supervisor job in Teaneck, NJ
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
Supervise the daily functions within the CustomerService/Call Center Department with responsibilities for providing quality service to our customers, through the daily management of our CustomerService Representatives and Senior Clerks. Provides direction and communication to staff and ensures that customer inquiries are handled in a timely, efficient and professional manner. Be influential in creating a customer-centric organization that ensures premier customer satisfaction by delivering high-quality, efficient service and added value. A focus on Customer Experience will be at the forefront of all activities and interactions.
Primary Duties/Responsibilities:
OPERATIONS
Monitor real-time contact center metrics and adjust staffing accordingly.
Manage scheduling, adherence, and daily operational needs.
Ensure department goals/SLAs are met.
Complete required reporting (daily/weekly/monthly).
Assist CustomerService Manager with analyses and implementation of staffing needs.
TEAM DEVELOPMENT & PERFORMANCE
Oversee the day-to-day operations of CustomerService and Senior Clerks.
Recruit, train, coach, and mentor CSRs and support staff.
Conduct performance evaluations and provide feedback.
Develop training programs and ensure regulatory compliance knowledge.
Monitor quality through call reviews and scorecards.
CUSTOMER EXPERIENCE & ESCALATIONS
Take an active role in escalation process to ensure customer resolution and satisfaction, ensuring all customer escalations are handled in a proper and timely manner.
Monitor customer satisfaction metrics.
Ensure courteous, professional customer interactions.
Oversee complaint resolution process.
COMPLIANCE & QUALITY ASSURANCE
Maintain strong working knowledge and adherence of both regulated and contract customerservice procedures.
Monitor compliance with company policies and safety guidelines.
Maintain quality standards through call monitoring and coaching.
Ensure proper documentation and audit trails.
PROCESS IMPROVEMENT & COLLABORATION
Establish and optimize work procedures.
Collaborate with internal stakeholders.
Identify improvement opportunities.
Participate in on-call rotation.
Qualifications
Education/Experience/Background:
Bachelor's Degree or equivalent work experience.
Minimum of 3 -5 years supervisory experience in a call center/customerservice environment.
3+ years of customerservice experience analyzing and solving customer problems.
Utility or Telecommunication experience is a plus.
Knowledge/Skills/Abilities:
Excellent interpersonal, verbal and written communication skills.
Expert working knowledge of CMS and IVR systems.
Proficiency with Google Apps; Gmail, Sheets, Drive, etc. MSO (advance excel a plus).
Demonstrated ability to work successfully in a fast paced environment.
Ability to work independently with minimal supervision.
Must be able to utilize sound judgment and decision making.
Demonstrated skills in the areas of call monitoring, coaching and performance evaluations.
Excellent analytical problem solving and resolution skills.
Ability to work effectively and communicate with all levels of managements, customers and frontline employees.
Additional Information
Pay Range: $85000 to $90000 per year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off
Eligible for up to 10% Annual Performance Bonus
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
$85k-90k yearly 8d ago
J.P. Morgan Wealth Management - Client Service Team Lead - West Harrison, NY
Jpmorganchase 4.8
Customer service supervisor job in Harrison, NY
Join our dynamic team and become a pivotal force in shaping the future of client engagement at J.P. Morgan Wealth Management. As a leader in our organization, you will drive key business initiatives, foster a culture of client obsession, and empower our Private Client Investment Associates to deliver unparalleled service. With a focus on innovation, collaboration, and excellence, you will play a crucial role in enhancing our client experiences and strengthening our position as a trusted partner in wealth management. Embrace the opportunity to make a meaningful impact and advance your career in a supportive and inclusive environment.
As a Client Service Team Lead within the Private Client Investment Associates team, you will collaborate with leadership to orchestrate and communicate crucial business strategies. Your responsibilities will include bolstering the performance and growth of the associates through extensive onboarding, training, and regular in-field workshops designed to augment their proficiency and knowledge.
Job responsibilities
Facilitate the onboarding and training of Private Client Investment Associates, conducting workshops to boost their skills and effectiveness.
Identify and implement best practices to exceed client expectations, fostering a culture of client obsession within the team.
Provide field feedback to practice management on key initiatives and serve as a liaison between associates, advisors, and market directors.
Review and approve time and attendance records, maintain and update the Independent Advisor coverage report, and track revenue share agreements.
Assist in resolving various technology issues to ensure smooth operations.
Strengthen relationships with internal business partners, including One Chase partners and branch leadership, focusing on enhancing the employee experience and driving an inclusive culture.
Required qualifications, capabilities, and skills
3 + years proven experience leading teams and coaching in a client-focused environment
FINRA Series 7, 66 or 63/65, 9 & 10 required and the ability to hold registration in all 50 states and territory plus state Life and Health Insurance
Innovative thinker able to drive future engagement with clients to provide an exceptional experience
Creates a climate in which people want to do their best; motivated and empowers others by inviting input from each person and sharing ownership and visibility
Demonstrated ability to collaborate across J.P. Morgan Wealth Management and with other One Chase partners i.e. Consumer Banking & Business Banking
Strong communication skills, highly professional, attention to detail and excellent follow-through
High degree of Wealth and / or investment product and technology acumen
Ability to travel 25% of the time
$91k-138k yearly est. Auto-Apply 22d ago
Client Services Team - Rye Brook
SLT 4.1
Customer service supervisor job in Port Chester, NY
Job DescriptionSalary: $16.50 per hour
CLIENT SERVICES TEAM Rye Brook, NY
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customerservice and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customerservice skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$16.5 hourly 21d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service supervisor job in North Bergen, NJ
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
How much does a customer service supervisor earn in Clarkstown, NY?
The average customer service supervisor in Clarkstown, NY earns between $32,000 and $71,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Clarkstown, NY
$47,000
What are the biggest employers of Customer Service Supervisors in Clarkstown, NY?
The biggest employers of Customer Service Supervisors in Clarkstown, NY are: