Customer Equipment Service/ Senior Seamer Service Representative
Customer Service Supervisor Job In Cleveland, OH
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 47 countries employing over 33,000 people and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals.
DIVISION:
Crown's Food Division is the number one manufacturer of food cans in the world. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join the Crown Food Business Unit.
LOCATION: Home Based with Travel - Midwest or Eastern Region of the US.
POSITION OVERVIEW:
(Traveling Maintenance Role) This position will provide technical support for the customers of our North American Food Division. They will ensure our customer's equipment and can filling processes are running effectively and help them to troubleshoot any issues that may develop when they are using our steel and aluminum cans to fill their products.
DUTIES AND RESPONSIBILITIES:
The key responsibilities for this role are as follows:
• Ensure that customers are able to satisfactorily close food cans and ends by setting customer seaming (closing) equipment to achieve sound double seams. Diagnose and correct seam defects and seaming machine problems on increasingly sophisticated equipment.
• Respond to customer requests for both general and emergency break down assistance in order to restore customers output to planned levels.
• Arrange pro-active visits to customers to analyze customer seam results or carry out independent checks and provide advice as necessary. Commission new equipment and carry out repairs, inspections and subsequent on-site overhauls of closing equipment.
• Maintain good internal/external communications and keep manager updated on field developments and competitor activity. Identify opportunities to provide training for customer's personnel where new equipment or technology is being installed or where several improvements are needed.
• Submit customer service reports and time sheets in a timely manner; record all activities for the above accountabilities.
Typical tasks performed by CES at customers:
• Double seam tear down / evaluation
• Double seam tear down documentation
• Seamer set up
• Seamer adjustments
• Seamer troubleshooting
• Seamer audits
• Seamer repairs
• Seamer rebuilds
• Seamer installation (mechanical - no electrical)
• Seamer removal
• Assist with product trials / testing
• Assist with product quality problems
• Assist with Double Seam training
• Gather and report information on tooling - equipment - product - processes etc.
• Install tooling - equipment
H.S. Diploma with technical training
5-10 years of experience in manufacturing or other machine maintenance
Experience with can closing equipment preferred but not required
Effective interpersonal skills and the ability to interact with employees at all levels
Proven computer skills with a complete understanding of Word , Excel and Outlook
Strong mechanical aptitude with technical training in equipment and machinery repair and maintenance
Effective communication skills, both verbal and written
Ability to travel up to 70-80%, both driving and flying
Effective time management skills and the ability to balance multiple projects at one time
Crown offers competitive pay, including a $500 sign-on bonus, paid OT, and comprehensive benefits including free company-paid health insurance for employees and company-matched 401(k). Crown will also provide a company car.
Resorts Contact Center Agent
Customer Service Supervisor Job 19 miles from Cleveland
$14.25/hour
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Good critical thinking skills.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Needs to be a self-starter and work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
STEM Experience Manager
Customer Service Supervisor Job 15 miles from Cleveland
Join our team as the STEM Girl Experience Manager, where you will play a vital role in shaping the future for girls through engaging STEM programs! In this exciting position, you will manage the day-to-day operations of our new 8,000 square foot STEM Center of Excellence.
Additionally, you and your team will develop, implement, and assess innovative STEM opportunities that align with our council's mission and strategic goals. Your efforts will help establish STEM as a key component of the Girl Scout Leadership Experience and our National Program Portfolio.
You will strategize and lead the dynamic delivery of STEM programming, reaching the largest number of girls across diverse segments within our council and students across northeast Ohio. Building and nurturing community STEM partnerships will be a crucial part of your role, as you implement funded initiatives that inspire and empower girls in STEM.
As the STEM Girl Experience Manager, you will also supervise a dedicated team, including a full-time STEM Coordinator, part-time and seasonal STEM program facilitators, and enthusiastic volunteers who are passionate about program delivery. Collaboration is key, and you will work closely with key members of the Girl Experience team and other teams within GSNEO.
If you're ready to make a difference and ignite a passion for STEM in grades K-12, this is the perfect opportunity for you!
Requirements
· Bachelor's degree in related field or experience commensurate with degree. Degree in science education or technology education
a plus.
· 5-7 years of proven supervisory/leadership experience.
· Proven strong budget management skills.
· Record of successfully managing grant projects.
· Record of developing and successfully implementing K-12 STEM curriculum.
· Proven experience with youth development required.
· Record of successfully developing and/or managing volunteers.
· Ability to work well as a part of a team with a commitment to inclusiveness.
· Strong human relations skills such as leadership, networking and relationship building.
This position is titled Manager of Girl Experience on our website. To find out more and apply directly, please click here: ***********************************************************************************************************************
Bilingual Customer Service Analyst
Customer Service Supervisor Job 13 miles from Cleveland
Emerge is actively recruiting for a Bilingual Customer Service Analyst (English/Spanish) for a fantastic client company in Westlake, Ohio. This direct-hire position offers an annual bonus to 25%, fully paid family health insurance, and other generous benefits!
Job Purpose
The QA Analyst supports Customer Service Operations by evaluating agent interactions across phone, email, and chat to ensure accuracy and quality. They assist Customer Service Operations Management in delivering high-quality service.
Duties and Responsibilities
Maintain and update quality assurance documentation and evaluation forms.
Monitor SRx customer service agents to ensure compliance with quality standards.
Collaborate with the vendor QA team to align with service expectations.
Gain a thorough understanding of agent responsibilities to effectively monitor and support activities.
Provide recommendations for improving training agendas and curricula.
Participate in internal calibration sessions to ensure program compliance and consistency.
Identify process gaps and suggest improvements to enhance quality standards.
Qualifications
Strong verbal and written communication skills in English and Spanish.
Proficient in Microsoft tools such as Outlook, Word, and Excel.
Proven experience in customer support roles.
Excellent multitasking and prioritization skills for self, team, and other departments.
Minimum of three years of direct customer service experience.
Willingness to travel up to 10%.
If you are qualified for this position, please click "apply now". Thank you in advance, however, only qualified candidates will be contacted. #INDHCLR
Who is Emerge? We are a global talent solutions company working with clients all over the world. We deliver managed sales, services, marketing, and business solutions to our clients. We are committed to your success, working quickly and efficiently to provide tangible, measurable results.
Customer Service Representative
Customer Service Supervisor Job In Cleveland, OH
Cleveland, OH
Mission of the Role (What you will be doing):
The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support,
problem-solving and relevant project information for their internal and external customers.
The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.
Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements):
Process and confirm orders and/or communicate what needs to be ordered, the day they are received
Generate standard quotes within 24 - 48 hours of receipt
Answer phones by the 3rd ring, and all emails by the end of each day
Build, maintain, and keep price lists current to protect and maintain GP margins
Build accurate specs and inventory items within 24-48 hours
Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards
Serve as liaison with sales, purchasing, design, manufacturing and shipping
Essential Functions (Essential/secondary functions that support the primary responsibilities):
Prepare proposals and miscellaneous correspondence
Maintain thorough customer records
Monitor and resolve slow payment issues
Assist with slow moving inventory
Expedite material based on customer needs
Educational/Training Requirements/Experience (What your background should look like)
High School diploma/GED
Experience in a customer service role preferred
Minimum Skills, Knowledge & Ability Requirements
Strong organizational skills; ability to prioritize tasks
Demonstrated initiative in personal professional development
Basic arithmetic including gross profit calculations
Attention to detail and accuracy
Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook
Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites
Maintain regular and punctual attendance
Customer Service Representative
Customer Service Supervisor Job In Cleveland, OH
The Customer Service Representative serves as a direct point of contact for Garland's customers and is responsible for promoting, increasing, developing, facilitating, and maintaining customer sales and customer satisfaction. The Customer Service Representative must troubleshoot, problem-solve, communicate, and coordinate with other departments at Garland to ensure customer satisfaction.
CORE & ESSENTIAL TASKS:
Handle all customer communication in an effective, efficient and positive manner through problem solving and analytical skills.
Must be able to quickly and professionally react to the unique needs of Garland's customers.
Must be able to interpret and implement policies and practices relating to satisfying customer's needs and issues.
Effective communications and working with sales representatives to assist in tailoring proposals and solutions that meet the needs of the customer.
The ability to work without any monitoring or supervision.
Has authority to commit Garland on all customer-related issues, including making the appropriate resolutions when necessary.
Coordinating with various Garland departments to ensure customer satisfaction and timely and efficient shipments.
Controls costs by evaluating shipments, consolidating loads, troubleshooting and selecting most cost-efficient method of shipment.
Ensures on-time delivery of goods to customers, by investigating and resolving detention/delay issues.
Follow up on all aspects of order fulfillment and other issues relating to customers with the appropriate sales representative.
Any other duties as assigned.
QUALIFICATIONS:
Must possess customer service experience. Possession of at least a high school diploma or equivalent is required, and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications.
PHYSICAL REQUIREMENTS:
Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to-face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at the facility. Ability to establish and maintain effective working relationships with others. The ability to sit, stand, and/or walk for extended time periods. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Hearing and vision required to be within normal ranges. Read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Sufficient manual dexterity required to operate equipment. Tolerate inclement weather, including heat and cold. Normal range of tolerance to household and other types of typical industrial/ construction chemicals and solvents.
EQUAL OPPORTUNITY EMPLOYER:
The Garland Company, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.
Customer Service Representative
Customer Service Supervisor Job In Cleveland, OH
The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic's rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect.
Position Summary:
Hospeco Brands Group is searching for a Customer Service Rep to join our team! Successful candidates will have strong interpersonal skills and at least 2 years of experience in a customer facing role.
Essential Functions and Responsibilities:
Field high volume of inbound calls and emails from customers for inquiries on post-order entry questions regarding order status, tracking information, lead times, etc.
Complete order edits/changes
Assist with customer requests for product info such as SDS sheets
Provide shipping/freight quotes to customers
Process RGA and Credit requests for returns, damaged or missing product, replacement goods shipments
Work with Traffic/Shipping teams to help coordinate third-party LTL shipments
Work with Traffic team to initiate freight claims for damaged/lost goods
Work with Accounts Receivable department to resolve short-pay invoices
Work with Inventory and Warehouse Receiving teams to resolve undocumented returns
Monitor Customer Service queues in Axapta daily for follow up on RGA and pending Credits
Work with Regional Directors and internal Sales Administrators in support of customers
Other duties as assigned
Education, Certifications and Licensures:
2+ Years Experience in Customer Service or related role preferred but not required
Proficiency with Microsoft Office
Excellent written and verbal communication skills
Ability to multi-task while maintaining attention to detail and deadlines
Ability to follow through on resolving customer issues to completion
Customer Service and Sales Representative
Customer Service Supervisor Job 9 miles from Cleveland
Customer Service/Sales Representative
Are you ready to take your customer service skills to the next level and launch a career in sales? Whether you're experienced or just starting out, we provide all the training, support, and tools you need to succeed. No prior sales experience? No problem-we've got you covered!
About Us
We proudly represent a wide array of clients who are dedicated to delivering exceptional value to customers. These clients rely on our team to expand their market share and boost brand awareness through personalized, face-to-face sales campaigns.
Our proven strategies help us connect directly with new customers, explain product and service options, answer questions, and complete contracts, all while building meaningful relationships that drive results.
What We're Looking For
We want candidates who:
Love working with people and have an outgoing personality that attracts attention.
Can work independently or as part of a team.
Have an interest in developing sales skills.
Take pride in their work and strive for excellence.
Are available for full-time hours.
Maintain a polished, professional appearance and attitude, as we interact directly with customers daily.
Why Join Us?
Our company is growing rapidly, and we need ambitious individuals to grow with us! Over the next 6 months, we'll be expanding into additional markets, which means exciting opportunities to lead and manage campaigns, train sales assistants, and oversee client accounts.
We offer a fast-paced, structured Business Development Program that's perfect for motivated people ready to produce results and thrive in the sales and marketing industry.
Apply Now
Send us your resume today to take the first step in your career journey! We have multiple positions to fill, but the selection process is already underway. Don't miss your chance-apply now!
Senior Customer Service Representative
Customer Service Supervisor Job 43 miles from Cleveland
Will prepare and provide quotes and proposals for customers while responding to new customer inquiries.
Manage order entry and tracking processes while addressing and resolving customer complaints promptly.
Must have 2+ years of customer service/customer account management experience
ERP/MRP experience is required
Must have manufacturing experience
BS/BA is required
Has expanded dramatically in the last 10 years!
Fortune 500 Company!!
Great Benefits!
Customer Service Representative
Customer Service Supervisor Job In Cleveland, OH
Position Overview: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel, provide quotes, process orders, and answer customer question with accuracy in a timely manner.
2 open positions
Compensation: $18-22/hr
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel.
Communicate clearly and professionally in both verbal and written formats.
Accurately process price quotes and orders utilizing various systems.
Strive to deliver one-touch resolution for every case handled.
Meet and / or exceed all Service Level Agreements (SLA) that are established for each assigned customer.
Meet and / or exceed all Quality Service Standards as established by Customer Experience.
Meet and / or exceed all Performance Metrics as established by Customer Experience.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business.
Maintain a positive, empathetic, and professional demeanor toward internal and external customers.
Up-sell and cross-sell products, offering alternatives to customers when appropriate.
Cross-functional collaboration to ensure all customer needs are met.
Provides coaching and assistance to the team as necessary.
Personal Lines Customer Service Rep
Customer Service Supervisor Job 19 miles from Cleveland
Insurance agency seeking full-time, personal lines CSR(Customer Service Representative). Strong communication (written, oral and computer) skills. Insurance license a plus but not required. Great career opportunity with room for advancement, educationally and professionally.
Customer Service Representative
Customer Service Supervisor Job 29 miles from Cleveland
J&O Plastics is seeking a Customer Service Representative to ensure outstanding service to our customers. This position provides a great opportunity to grow professionally, to be an integral part of a team and put innovative processes into action.
Our team shows up every day to serve our customers and vendors with focus, ingenuity, and a commitment to quality. Each and every one of our employees is an integral part of our operations, and part of what makes J&O Plastics leaders in precision injection molding. We strive to create an inclusive environment that celebrates our different lived experiences, with the hope of fostering a community atmosphere.
Duties & Responsibilities:
Communicate with the sales team and customers to build and maintain ongoing relationships
Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
Review, process and follow up on orders and inquiries by telephone, fax, internet, and correspondence from customers and Technical Sales Representatives. Order processing through company ERP system Plex and to include for both domestic and international customers
Enter and retrieve information from customer portals and related systems and when necessary, enter that information into J&O systems or vice versa
Responsible for timely customer communications (via email, internet, phone calls and fax) including but not limited to pricing information, order confirmation, shipping status / details, warranties / terms of sale, returns, and general company information
Ensure a high level of customer satisfaction through accuracy of information and minimum response time to inquiries
Own, manage, maintain, and accurately update customer data and files. Obtain required approvals for changes to customer-specific information when needed
Proactively review open order reports / information and previous days shipments to provide documentation as requested to customers and internally to Manufacturing, Shipping or Sales teams
Input, update, and manage sales information in our ERP Plex/ Electronic Data Input (EDI) management of orders
Handle customer returns on occasion
Assist with billing and accounting responsibilities as needed
Maintain accurate records of daily sales activities by inputting information into our systems
Skills and Experience:
College degree preferred but not required
Five (5) or more years in proven customer support and order management experience, preferably in the manufacturing industry
Excellent communication skills
Strong problem-solving skills
Ability to work with the latest technologies
A passion for great customer service
About Us:
At J&O Plastics, we are experts in precision injection molding. We serve customers and vendors alike with top-tier services and abilities from our centrally located Ohio facility.
We pride ourselves on our humble beginnings and commitment to innovation. What began as a small plastic products manufacturer inside a barn in Lodi, Ohio, has now grown to a company employing over 100 people and spanning two locations- Rittman and Wadsworth, Ohio. We are thankful for our widespread success and remain dedicated to the idea that no task gets done without teamwork.
Why you will enjoy working at J&O Plastics:
Inclusive team environment with people who support each other
Healthcare benefits (medical, dental and vision, STD/LTD) starting on first day of employment
Paid time off available at 90 days
401(k) plus company match
Group Life Insurance (Company Paid)
Voluntary Life Insurance
Paid maternity/paternity leave
Competitive wage that is paid weekly
On the job training and career growth opportunities
Shared Services Manager - Print Industry
Customer Service Supervisor Job 29 miles from Cleveland
Company is Confidential. Our client is an established, successful national company seeking a Shared Services Manager for our newly formed Shared Services Center (SSC). This is an onsite role only. Candidate to be based in, or willing to relocate to the Greater Cleveland Area. Not interested in agency help.
*CONTACT CENTER LEADERSHIP OR PRINT INDUSTRY LEADERSHIP ARE PREFERRED BACKGROUNDS: Print Industry backgrounds: Customer Service Manager, Scheduling Manager, Production Manager, Plant Manager, Past Owner in Print field.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The Shared Service Center Manager
responsibilities include the following. Other duties may be assigned.
Leadership & Strategy
Build & lead the entire SSC team supporting 5 plants across Pacific, Central, and Eastern time zones.
Lead the team to complete work effectively to ensure high-quality, timely delivery of orders & inventory to the plant floors.
Manages SSC costs to ensure the SSC operates within budget
Understanding Profit and Loss (P & L) statements and looking for improvement trends.
Plan daily / weekly workload and scheduling to meet customer quality and time expectations in the most efficient manner possible.
Create and sustain service partnerships with Plant Leadership, HR leadership, & Finance leadership
Operational Excellence
Develop, document, and lead the execution of best-in-class processes for each team, including:
Customer Service:
Actively manage a queue of incoming customer orders. Ensure these orders are efficiently and accurately entered in the system.
Efficiently complete all order processing tasks required to release orders to production.
Developing deep, meaningful relationships with customers for the purpose of
enhancing the company's business with customers
Graphics:
Actively manage a queue of incoming graphics orders.
Efficiently complete all graphics processing tasks required to release orders to production.
Develop and document best-in-class processes using the technology we have to maximize the value-add, creative work by the graphics team and find ways to minimize the time spent on non-value added but necessary work throughout the Graphics process.
Purchasing:
Actively manage a queue of purchasing requirements.
Efficiently complete all purchasing tasks required to supply production with the materials needed to fulfill customer
Develop key relationships with suppliers, negotiate favorable agreements that support the Company's financial performance, and document repeatable processes for managing inventory and on on-hand stock.
Create and document SOPs and work instructions on Customer Service, Graphics, and Purchasing processes.
Develop, implement, and achieve Key Performance Indicators (KPI) to drive performance and profitability.
Become an expert on the Label Traxx system to manage the preparation and maintenance of reports.
Establish a performance management culture. Drive KPI performance.
Conduct regular service reviews with each operating plant. Incorporate feedback and drive continuous improvement to achieve world-class performance.
Oversees the department staffing needs to ensure adequate coverage and skill sets. Performs staff appraisals, coaching, and disciplinary action as required.
Team Development
Create an engaging environment for SSC employees, that promotes cross-functional collaboration
Develop team leads to ensure the Company can continue to grow and capable leaders continue to be challenged and developed.
Develop a high-energy, driven culture in the SSC. Lead by example to solve problems and create scalable solutions to drive production.
QUALIFICATIONS:
Education & Experience:
Prefer Bachelor's Degree in Business or a related field, or equivalent leadership experience
• 5+ years of related experience (believe Call Center / Contact Center managers may be a good fit), Print Industry see roles at top of post.
• Prefer experience with process development, achieving results, and effectively leading teams.
Leadership Competencies:
• Strongly prefer candidates with previous shared service leadership experience
• Demonstrated success in building & leading high-performing teams
• Track record of driving employee engagement and cultural transformation
• Strong business acumen with proven ability to drive operational excellence
• Excellence in cross-functional collaboration and communication• Change management and continuous improvement mindset.
Technical Skills:
• Process development and documentation expertise
• Strong computer proficiency. In particular, demonstrated competency with Microsoft tools,
including Excel, Word, and PowerPoint
• Experience developing and managing operational metrics
• Competent financial acumen and analysis skills
Personal Attributes:
• Hands-on leader with high integrity
• Strong problem-solving and decision-making abilities
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers to handle or feel objects, tools, or controls.
The employee is occasionally required to stand, walk, sit, and reach with hands and arms. In addition, the employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
EQUAL-OPPORTUNITY EMPLOYER: We are an equal-opportunity employer and make
employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state, or federal law.
Retail Customer Service / Sales Rep
Customer Service Supervisor Job In Cleveland, OH
EXCITING Customer Service and Sales OPPORTUNITY!
Do you enjoy a fun work atmosphere and talking to people? Do you need a flexible schedule and some extra income to help out with bills, college, or other expenses? If you answered yes to either of those questions, then The Candor Agency wants YOU to join our team!
At Candor, you are part of our family! In todays world, we have a team that fosters cooperation, career advancement, and rewards individual performance.
The Candor Agency has partnered with many business' who represent different companies nationwide that allow us to have better services that alter our lives. Cleaner energy, faster telecom, all services that enhance someone's life and business!
What we provide:
Full Time and Part Time Hours
Flexible Hours; Mornings, Evenings and Weekends
Paid Training Programs
Work in retail locations where customers come to you
Family work atmosphere
Responsibilities:
Reach agreed upon sales targets
In store customer service and sales
Qualifications:
Reliable transportation
Personable/Outgoing
Reliable and dependable
Strong Work Ethic
Integrity
Benefits
Huge potential for career growth!
Employee referral program
Compensation
Generous commissions
Bonus Pay
Over-rides
Potential hourly pay to start
Required qualifications:
Legally authorized to work in the United States
Preferred qualifications:
18 years or older
Reliable transportation to and from work
Valid driver's license
Client Onboarding Specialist
Customer Service Supervisor Job 13 miles from Cleveland
*This position is based out of our Westlake, OH office and is eligible for a hybrid schedule after the probationary period.
The Onboarding Specialist partners with Sales to establish new client relationships by serving as the single point of contact for establishing and funding a new client account. Strives to improve client satisfaction, enhance and expand client relationships and provides additional opportunities or education related to the products and services available. Works cross functionally with Sales, Client Services, and Operations to strengthen client loyalty, referrals and retention.
ESSENTIAL FUNCTIONS:
• Provides sales, service and execution support for new client relationships by placing outbound calls to assist with establishing a new client account, providing status updates and working to effectively fund the account
• Gathers, reviews and verifies required documents for completion and accuracy
• Assists clients with the facilitation of a transfer or rollover of assets by working with various contra firms
• Maintains thorough knowledge and understanding of Equity Trust's products and services, including the online account management system and Gold Level Service
• Delivers distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous
• Recognizes client needs to offer additional opportunities or education related to their investment goals
• Coordinates investment related walkthroughs with the Client Services department
• Builds rapport and strengthens relationships while servicing client needs
• Works collaboratively in a team environment to achieve team, department, and overall business commitments
OTHER FUNCTIONS:
• Acts as trusted resource and support for the Sales Team
• Assists other departments as needed
• Performs other duties as assigned
QUALIFICATIONS:
Education and Experience:
• Associate degree in business or related field preferred; three (3) years of experience in financial services industry may be considered in lieu of a degree
• Minimum three (3) years of customer service experience
• Retirement product knowledge or financial services experience preferred
PROFESSIONAL CERTIFICATIONS:
• None required
TECHNICAL SKILLS:
• Intermediate level of proficiency in Microsoft Office
• Intermediate level of proficiency in Outlook
• Ability to type a minimum of 45 WPM (accurately) preferred
• Basic 10 key skills
BEHAVIORAL COMPETENCIES:
In addition to the Core Company competencies of Customer Focus, Collaboration & Teamwork, Integrity & Trust, and Self-Development.
Listening skills
Detail-oriented
Organizing
Time management
Written and verbal communication
PHYSICAL DEMANDS/WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description can be amended at any time.
Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. If you have a disability that requires accommodation or paper application, please contact us at ********************.
Client Success Specialist
Customer Service Supervisor Job 45 miles from Cleveland
As a Client Success Specialist you will be responsible for developing a strong business relationship with key clients to provide quality delivery and to grow the existing revenue. In addition to a daily focus on business development, a Client Success Specialist will also source and work with internal staff to identify candidates for our key clients.
OFFICE HOURS
Monday - Thursday, 8:00am to 5:00pm
Friday 8:00am to 4:00pm
RESPONSIBILITIES
Knowing all requirements from the client for accurate job descriptions and client requirements; entering job orders into the ATS for accuracy of data
Daily coordination with clients on open positions and helping forecast upcoming needs
Establish and develop strong client relationships
Work to partner with clients on servicing new jobs and skillsets
Daily focus on business development to increase revenue and provide quality delivery to clients
Consistent communication with clients via in person, phone, e-mail and e-mail interactions.
Market and submit resumes to clients to align with job openings
Sourcing resumes on various platforms such as job boards, social media networks, and internal ATS
Ensuring proper onboarding items and client required pre-employment documents are completed and documented in the ATS
Documenting all client interactions in the CRM
Maintaining a professional and friendly relationship with clients
Additional duties as assigned
BENEFITS
Paid Time Off after 30 days
Medical, Dental, and Vision insurance
Paid Holidays
Competitive salary and weekly pay
Team that is focused on internal coaching and development
Career advancement opportunities
Casual Fridays
Work-Life Balance: no nights, weekends, or holidays
REQUIREMENTS
BA or BS or equivalent work experience
Valid Driver's License
Previous work experience in staffing, recruiting, human resources, and/or customer service, account management, or sales
Demonstrate the ability to evaluate candidates to align to client requirements
Ability to handle confidential information
Great listening skills and detail oriented
Quick decision-making and time management abilities
Continuous focus on customer service
Ability to work independently as well as in a team environment
Excellent work ethic with an ability to meet deadlines and weekly targets
Solid written and verbal communication skills
Employ-Temps Staffing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, political beliefs, or any other characteristic protected by federal, state or local laws.
Sales and Service Rep (Hourly)
Customer Service Supervisor Job 15 miles from Cleveland
Safety-Kleen in Brunswick OH is seeking a Sales and Service Route Driver Trainee (Driver Class B Trainee). This role will train to drive a Class B box truck to provide onsite service for parts washer machines, pick up containerized hazardous waste, and sell products/services in a defined route. Safety-Kleen will pay for you to obtain your CDL.
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
Why work for Clean Harbors?
Health and Safety is our #1 priority and we live it 3-6-5!
Focus on maintaining sustainability and cleaning the Earth
Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
Own part of the company with our Employee Stock Purchase Plan
Opportunities for growth and development for all the stages of your career
Company paid training and tuition reimbursement
Key Responsibilities:
Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
May visit 10-12 customer sites per day
Switch out 15- & 30-gallon drums of solutions
Service parts washer machines and clean out sediment from sinks
Up-sell at customer locations and generate new leads in the field
Service automotive repair, fleets, and manufacturing type businesses
Complete daily scheduled services, deliveries, and pick-ups in a timely manner
Follow all local, state (provincial) and federal compliance regulations and rules
Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
Observe all company environmental health and safety operating guidelines
Performs other duties as assigned
Required Qualifications:
Class B CDL
Obtain Hazmat and Tanker endorsement within 90 days of employment
Basic computer and math skills
Good written and verbal communication skills
Strong customer service skills
Perform physical functions per job requirements
Successfully complete a background check, drug test, and physical, by position
Per OSHA's Respiratory Protection standard, 29 CFR 1910.134, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
Strong customer service skills
Commercial route driving experience (Class C or Non-CDL)
Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial or local protected class.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ******************** or **************.
Clean Harbors is a Military & Veteran friendly company.*SK
Client Services Enrollment Specialist
Customer Service Supervisor Job 24 miles from Cleveland
Benefits Representative - Liberty National Toledo, OH
$75,000
M-F (Full Time)
Actively hiring
Crafting Brighter Futures for Families
At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
Role Overview:
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Liberty National?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
1. Submit Your Application: No stringent qualifications needed. We believe in potential.
2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
Maternity Care Team Leader
Customer Service Supervisor Job 33 miles from Cleveland
In this role, you will play a pivotal role in guiding and coordinating the daily activities of the maternity team, implementing efficient processes, and providing essential support to ensure exemplary service delivery. As a cross-departmental team player, you will uphold CHM's Core Values and Mission Statement.
What We Offer
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
Essential Functions
Act as the primary point of contact for member and staff inquiries, offering prompt and courteous assistance via phone, email, mail, and voicemail, with responses within 24-48 hours.
Lead weekly team huddle meetings to communicate updates on CHM policies and procedures.
Conduct regular one-on-one evaluations, mid-year assessments, and annual reviews to support and mentor team members' growth.
Develop a strong understanding of the team's workflow processes.
Train, coach, and mentor team members to reach their full potential in productivity and support their career growth.
Encourage open dialogue with employees, foster a positive team atmosphere, and monitor attendance and error rates.
Collaborate with team members in the development and implementation of policies and procedures.
Proactively identify and escalate issues to the supervisor, offering recommendations for improvement.
Follow up on member concerns to ensure timely resolution.
Maintain a consistently professional attitude in all interactions.
Review and approve timecards, adding punches as needed in the payroll system for the team.
Create an atmosphere conducive to spiritual growth, integrating regular prayer and devotion into team activities.
Participate in leadership development training and book studies to enhance leadership capabilities.
Other duties as assigned.
Qualifications
High School Diploma or successful completion of a high school equivalency exam.
Previous management/leadership experience required.
Self-motivated possessing strong critical thinking skills required.
Ability to train and support new team members.
Customer service experience preferred.
Experience in handling escalated situations.
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
Supervisor, Ramp and Customer Services
Customer Service Supervisor Job In Cleveland, OH
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Supports the Manager in meeting operational performance targets and monitoring the station operation budget
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
Reviews and standardizes procedures to improve efficiency within the operation
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
Investigates and resolves customer service issues as well as operation issues
Participates on operational conference calls, station audits and prepares various reports
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
Maintains records such as time and attendance, personnel files and performance
Will provide guidance to the team on performance issues as well as coach and counsel employees.
As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
Minimum Age: 18
High school diploma or GED equivalent
College coursework or college degree desirable
Valid state driver's license
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
Proven leadership and analytical skills
Ability to effectively and efficiently manage multiple and often competing priorities
Demonstrated ability to communicate verbally and in writing
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Previous working experience in a team lead, supervisory or managerial role preferred
Minimum one year customer service experience preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
#EnvoyOversight
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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