Service Desk Lead
Customer service supervisor job in Thornton, CO
We are looking for a Service Desk Lead for our client in Thornton, CO. This is a long-term contract opportunity. This is a 100% onsite role.
The ideal candidate will have general experience and knowledge of troubleshooting processes for wide areas of IT (hardware, software, network, account, mobile, etc.). Previous experience managing or leading a team is preferred or at least 3 years of previous Service Desk experience at the Analyst or Tier 2 level. ITIL certification and/or knowledge is a plus.
Provide technical coaching, mentoring, and performance guidance to Service Desk Analysts. This includes reviewing their customer interactions, providing feedback on process adherence, and assisting with Tier 1 duties as needed to ensure coverage and hands-on training.
Serve as the primary escalation point for Service Desk Analysts. Provide advanced computer troubleshooting, analysis, critical thinking, and problem-solving skills for complex or priority support issues.
Review escalated tickets, provide advanced support for Tier 2 Incidents and complex Service Requests, and assist analysts in handling critical Incidents, ensuring rapid resolution within established SLAs (Service Level Agreements) and policies.
Identify, document, and advocate for continuous process improvement opportunities across support operations.
Develop and maintain clear, up-to-date resolutions and procedural documentation to strengthen Knowledge Management, minimize future escalations, and enhance overall service efficiency.
A key focus includes increasing First Call Resolution by empowering Service Desk technicians to resolve Tier 1 and Tier 2 tickets through improved guidance, training, and streamlined workflows that enable issues to be addressed at the earliest point of contact.
Receive, log, handle preliminary communications, and properly route calls and requests for the larger IT team. This includes accurate classification of contacts as either Incidents or Service Requests.
Own the Customer Service experience and maintain ownership and advocacy for the customer on issues lacking a clear responsible party until successful resolution is received. Ensure that all Incidents and Service Requests are properly closed out with the customer.
Facilitate solutions with customers while interacting with more specialized internal IT support teams and vendors. Accurately document all contacts for troubleshooting, escalation, and reporting purposes.
Service Desk Lead
Customer service supervisor job in Thornton, CO
Service Desk Lead
Compensation: $20 - $30 /hour, depending on experience
Inceed has partnered with a great company to help find a skilled Service Desk Lead to join their team!
Join a dynamic environment in a public school district where you will lead the service desk team without supervisory responsibilities. This role offers the opportunity to drive improvements, collaborate with techs, and enhance customer service. The district values the role of a service desk lead and aims for career progression opportunities.
Key Responsibilities & Duties:
Lead and coordinate service desk activities
Collaborate with service desk techs and management
Enhance IT ticketing service processes
Provide Tier 1 and Tier 2 tech support
Deliver excellent customer service
Assign and manage tickets efficiently
Foster team collaboration and feedback
Required Qualifications & Experience:
Experience with IT ticketing services
Strong customer service skills
Comfortable with process improvements
Ability to provide tech support
Excellent collaboration skills
Nice to Have Skills & Experience:
Experience with Halo or other ITSM systems
Passion for public school environments
Ability to lead without supervisory duties
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Other Information:
Quick virtual interview process
Role reports to Service Desk Manager
Work schedule: 7:00 - 4:00 or 7:30 - 4:30
Free onsite parking
If you are interested in learning more about the Service Desk Lead opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDDEN
Customer Support Specialist
Customer service supervisor job in Denver, CO
Are you interested in leading the transformation of cancer care through software that puts world-leading scientific knowledge in the hands of patients and their doctors? If so, join our growing team at VieCure, the company that is revolutionizing cancer care by putting A.I. driven technology tools and an unparalleled knowledge base into the hands of physicians.
We are now seeking an experienced full time, highly motivated Customer Support Specialist. The Customer Support Specialist plays a critical role in delivering high-quality service and support to clients, ensuring technical and functional issues are resolved effectively while maintaining an outstanding customer experience. Acting as the first point of escalation within the support team, the Specialist manages complex cases, collaborates with cross-functional teams, and contributes to the continuous improvement of support operations.
This role requires a combination of technical aptitude, customer-facing communication skills, and the ability to work in a structured but evolving environment. Our successful candidate will have substantial experience of working within a customer support team in the medical industry (ideally MedTech and oncology-focused), working with users, handling issues and requests on the phone and through digital channels.
Responsibilities
Essential job functions include, but are not limited to:
Handle and resolve customer support inquiries across multiple channels (phone, chat, email, case management).
Investigate and troubleshoot more complex product issues, escalating critical matters appropriately.
Document customer interactions, troubleshooting steps, and resolutions in the Zendesk platform.
Educate customers on system functionality and guide them toward effective use and self-service resources.
Provide follow-up with customers to ensure full resolution and satisfaction.
Create and update customer-facing knowledge base articles and internal troubleshooting documentation.
Collaborate with internal technical, product, and QA teams to report bugs, propose fixes, and drive resolution.
Act as a subject matter resource for junior support team members when needed.
Contribute feedback on support processes and tools to enable continuous improvement.
Maintain up-to-date product knowledge and participate in training to deepen expertise.
Education / Qualification
Bachelor's degree or equivalent experience in Healthcare, Information Technology, or Client Services preferred.
Experience
3-5 years of customer support experience, ideally in the MedTech or healthcare technology industry.
Demonstrated ability to manage complex customer cases from intake through resolution.
Experience using support platforms such as Zendesk.
Exposure to healthcare workflows and/or EMR/EHR software highly desirable.
Technical Competencies
Strong troubleshooting and problem-solving capabilities.
Familiarity with ticketing and case management systems (Zendesk preferred).
Ability to document and report software bugs clearly, including steps to reproduce.
Understanding of software applications in a healthcare or clinical environment.
Behavioral Competencies
Strong organizational and time management skills.
Excellent written and verbal communication, with a customer-centric approach.
Logical, methodical thinker with disciplined attention to detail.
Able to work independently and collaboratively within a team.
Adaptable and resilient in a fast-paced, evolving environment.
Some off-hours work may be required for deployments and emergency support.
We are headquartered in Denver, Colorado, and this role will be based onsite in Denver.
If you share our passion for revolutionizing the way cancer care is delivered, and in enabling better outcomes for patients, come join our team and help us shift the power balance in cancer care!
Team Lead
Customer service supervisor job in Denver, CO
BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.
Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte's Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for six years running.
Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner Magic Quadrant™ for Recurring Billing Applications, and being recognized as the Leader in Forrester Research's “The Forrester Wave™: SaaS Recurring Billing Solutions.” To learn more about us, visit billingplatform.com.
Description
The Team Lead role is a hybrid role that blends team management with hands-on technical contributions to drive our engineering initiatives forward. This person will work closely with engineers and cross-functional PMs to manage sprints, define problem spaces, and ensure seamless coordination across teams. The ideal candidate is both technically proficient and highly organized, with a strong ability to communicate and collaborate.
This role is hybrid, with 2-3 in-office days per week (Englewood, Colorado).
Responsibilities
Lead and mentor a team of skilled developers to ensure timely and high-quality feature delivery.
Partner directly with Product Managers to refine user stories and manage sprint deliverables.
Oversee design, implementation, code reviews, and maintenance of owned features.
Triage and escalate issues identified by the Support team to ensure swift resolution.
Take full ownership of the end-to-end release process of solutions.
Facilitate and actively participate in agile ceremonies (daily stand-ups, sprint planning, retrospectives, etc.).
Assist in recruiting, interviewing, and hiring for your team.
Qualifications:
Proven leadership and project management experience in dynamic, fast-paced software development environments.
Hands-on experience with Oracle and Database architecture is required.
Solid understanding of agile development methodologies.
Strong people management and team-building skills.
Technical background with the ability to guide and support development work effectively.
Bonus Points If You Have:
Experience collaborating with distributed teams.
Familiarity with CI/CD pipelines and DevOps practices.
Benefits
Be part of one of the fastest-growing companies in the United States
Receive competitive compensation that includes a robust benefits package-medical, dental, vision, LTD STD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
Medical insurance coverage is effective on the first day of employment
401(k) match that is 100% immediately vested
Discretionary and charitable time off program
The base salary range for this position is $145,000 - $155,000 per year based on job-related knowledge, skills, experience, and market location. This position is a bonus eligible. Salary information is provided in accordance with U.S. pay transparency laws.
BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
BUSINESS AVIATION CUSTOMER SERVICE MANAGER - Mountain West Region
Customer service supervisor job in Englewood, CO
The Customer Service Manager will communicate and develop a business relationship with the customer's management (Aviation Department Manager, Vice President, Chief Pilot, Pilots) to ensure aircraft reliability, cost of operations and product satisfaction that meets or exceeds expectations. Communications include customer visits, interfacing at company-sponsored events, telephone, email, etc. Total customer satisfaction with Dassault Falcon Jet (DFJ) is the primary goal of this position
Principal Duties:
Maintain liaison with customer's management team
Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer's recommendations and government regulations
Present "Welcome to the Family" presentations to all new Falcon operators or as requested
Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status
Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits
Track current location, phone numbers and main points of contact of customers for DFJ customer master file
Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues
Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT)
Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner
Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve
Be familiar with/utilize Front Line Empowerment Policy
Communicate on company email system for messages, download/upload files
Adhere to "no pass on" policy of Field Service
Track current locations/addresses of aircraft and operators for DFJ customer master files
Non-Principal Duties:
Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative
Participate in Field Service Department meetings
Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU
Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator
Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits
When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness
Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.)
Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports
Aid customer in forecasting their spare parts/service bulletins and ground support requirements
Minimum Qualifications:
Associate's degree or equivalent experience
Demonstrated leadership skills and prior success establishing a relationship with customer's management
Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred
Excellent communications skills (written and verbal)
Excellent presentation skills required
Intermediate proficiency in PC, MS Office, database retrieval, etc.
A&P license
Flexibility of personal schedules
Demonstrated strong customer service orientation
Driver's license
Passport/proper travel documents required
Additional Desired Qualifications:
Pilot's license
Aircraft spare parts sales/warranty administration experience
Teaching/instructor experience
IA
Bachelor's degree
Chief of Maintenance/management position and responsibilities experience preferred
Working Conditions:
Office environment
40-75% travel
Compensation and Benefits
The compensation for this position typically falls between $100,000 and $140,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.
Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.
We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.
Consult, Customer Success
Customer service supervisor job in Denver, CO
This role will be instrumental in acting as the primary liaison between the franchisee and Corporate while providing comprehensive consulting services. This position will focus on influencing and motivating franchisees to meet and exceed growth standards through recruiting and retention. Additionally, this role will participate in the overall success of a client portfolio consisting of brokers/owners located in a designated area.
Essential Functions:
• Creates and nurtures relationships with Customers and other strategic partners using industry knowledge, communication, and relationship development skills to advance business opportunities.
• Serves as an accountability partner to conduct business reviews and analysis with franchisees to align their goals with the Company's, as well as provide candid conversations regarding the franchisee's state of business.
• Coaches franchisees and provides skilled knowledge toward growing a thriving company through recruitment, development, and retention.
• Assists with the facilitation of training and events including giving presentations to large groups virtually and in-person.
• Other Duties as assigned
Minimum Qualifications:
Education: Bachelor's Degree or Equivalent experience
Years of Experience: 3-5 Years
Years of Management: No Experience Needed
Preferred Licensing, Certifications and Skills:
• Experience with Customer Relationship Management Software preferred.
• Ability to travel approximately 25% for office visits and events.
Standard Knowledge, Skills and Abilities:
•Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
•Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
•Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
•Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Hire Range/Rate:
$60,000 - $74,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Annual bonus/merit opportunity
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Mentorship program
Employee Resource Groups
Community Engagement
Diversity, Equity, and Inclusion
Parenting
Remote
Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: December 27, 2025
Entry Level Customer Service Manager
Customer service supervisor job in Colorado Springs, CO
Price Solutions is maximizing its organizational growth and expanding its positioning as an influential leader in Marketing and Promotions industry. Our Business Development team is actively interviewing the best talent in the area, searching for the next Customer Service Manager to lead and direct internal resources. The goal of this position is to successfully execute sales objectives that align with our client's company and brand standards.
Essential Duties and Responsibilities:
Use fact-based and value-based selling tools when engaging a consumer to drive sales and engagement and reduce account cancellations
Collaborate to establish promotional sales objectives by forecasting and setting sales quotas based on the client's expansion targets.
Stay current on products, services, and promotions available. Use your book of business to create upselling and cross-selling opportunities when new items are made available.
Develop your analytical skills over time to lead sales presentations, analyze the sales strategies' status, and troubleshoot areas to improve.
Work directly with and maintain constant communication with partners, clients, and consumers across the local region.
Our Brand Ambassador has the following beliefs, skills, and personality traits...
You offer ideas and solutions without being prompted. When you see there is room for improvement, you act on it immediately
You are a firm believer that there is no such thing as communicating too much. You have a reputation for always picking up the phone and reaching out regularly
You self-analyze. You frequently ask yourself if you are making a positive impact on the client and team. If you fall short, you communicate with Senior Executives immediately to address those pitfalls and move forward
You think of problems and challenges as opportunities for improvement and growth
You stay focused on the goal and task at hand. You're strategic in how you set your weekly and monthly goals, and you've put people in place to hold you accountable.
People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.
Auto-ApplyCustomer Support Manager, North America
Customer service supervisor job in Denver, CO
About Us
At Rezdy, we're builders, doers, and difference-makers-driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We work in an industry built on adventure, energy, and human connection-and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar-for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact-and we celebrate those who lead with curiosity, grit, and drive.
If you're passionate about performance, hungry to learn, and ready to help shape the future of travel-this is your kind of place. Let's build, grow, and win together.
About the Role
We're looking for an experienced, people-focused Customer Support Manager to lead our North American Support team. This manager will directly oversee our Team Leads (who in turn manage Tier 1 and Tier 2 agents) and will be responsible for driving operational excellence, ensuring high-quality customer experiences, and cultivating a culture of accountability, growth, and continuous improvement.
This role combines strategic team leadership with hands-on operational ownership. The ideal candidate is data-driven, calm under pressure, passionate about customer advocacy, and experienced in scaling support operations in a SaaS environment.
This is an on-site role, 5 days a week in office.
What You'll DoPeople Leadership
Manage and coach Team Leads and Agents, ensuring they are effectively developing and supporting their teams.
Support hiring, onboarding, and ongoing development of Support team members.
Conduct regular performance check-ins, provide feedback, and partner with People/HR on development plans.
Foster a collaborative, inclusive team environment aligned with our company values.
Operational Excellence
Own day-to-day Support operations for the North American region across multiple time zones (EST-PST).
Ensure the team meets or exceeds operational targets (response times, SLAs, CSAT, QA scores, backlog, etc.).
Oversee queue management and workload distribution to optimize coverage and efficiency.
Analyze performance metrics and trends to identify gaps and drive improvements.
Customer Experience & Escalations
Serve as the escalation point for high-priority, sensitive, or complex customer issues.
Partner with cross-functional teams (Product, Engineering, Customer Success, etc.) to resolve escalations and improve recurring issues.
Identify opportunities to enhance customer satisfaction and reduce friction across the support journey.
Process & Tooling Improvements
Collaborate closely with our Support Operations team on process refinement, workflow optimization, and knowledge management.
Partner on tooling enhancements, particularly within Zendesk, Aircall (or other telephony systems), and internal support infrastructure.
Standardize best practices across shifts, teams, and regions.
Lead or contribute to support-related projects and initiatives that scale efficiently as the team grows.
What We're Looking For
3-4+ years of experience in customer support leadership at the management level.
Experience managing Team Leads and multi-tiered support teams.
Strong comfortability with data analysis and reporting
Background in SaaS or a similar technical customer-centric environment.
Strong command of support tools such as Zendesk, Aircall, or comparable telephony/CRM platforms.
Proven ability to lead teams toward meeting operational KPIs and improving the overall customer experience.
Exceptional communication skills; able to motivate teams, influence stakeholders, and handle escalations with clarity and empathy.
Analytical mindset with experience using metrics to guide decisions and optimize operations.
When you join our team, you're stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.
Here's what you can expect:
High trust, real impact: You'll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don't just get things done, but to get them done right for our customers.
One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
Space to grow: You'll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.
You'll be joining a global team committed to building something that truly matters-and enjoying the ride along the way.
We'd be excited to have you with us. Together, let's shape the future of the tourism industry.
Salary range: $100,000-130,000
Auto-ApplyCustomer Support Manager - Industrial
Customer service supervisor job in Greeley, CO
Job Details Full Time / Part Time: Full Time Pay Range: $80,000 - $115,000* + Commission FLSA Classification: Exempt Business Unit: Trucking Reports to: Operations Manager Travel Requirement: Yes * Commensurate with experience The Customer Support Manager (CSM) at Select Water Solutions serves as the primary liaison between the company and its industrial and oilfield clients. The CSM is responsible for maintaining and strengthening customer relationships by understanding operational requirements, implementing solutions, and communicating client needs to Select Management and field operations teams.
This role requires a strong understanding of industrial service environments, oilfield, logistics, and operational coordination to ensure seamless delivery of Select's solutions and continued customer satisfaction.
The essential job functions include, but are not limited to
Meet and communicate with customers on a daily basis to understand operational objectives, project timelines, and equipment requirements.
Coordinate closely with the Operations Manager and Corporate Account Representative to align customer expectations with available resources and service capabilities.
Provide regular market intelligence, competitive insights, industry trends, and project status updates through established reporting channels.
Follow up to ensure personnel, fleet assets, and equipment are properly scheduled and mobilized to meet job demands.
Monitor and adjust resource allocations as operational needs evolve across customer sites.
Maintain continuous engagement with customers to identify new opportunities, upcoming projects, and areas for service optimization.
Complete all required operational and customer reports in a timely and accurate manner.
Promote strong personal and business ethics in all interactions with customers, vendors, and company personnel.
Maintain accurate records of all customer interactions, project activities, and follow-up actions within company systems.
Participate in and complete all company-required safety and compliance training programs.
Support Environmental, Health, and Safety (EHS) initiatives and ensure adherence to all regulatory and company safety standards in industrial environments.
Follow instructions and perform additional duties as assigned by management.
Prospect and engage potential customers across relevant industries, educating them on Select's capabilities, service lines, and operational expertise.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Bachelor's degree preferred.
Industrial or energy sector experience strongly preferred.
Ten (10) years of relevant work experience may be accepted in lieu of a formal education.
Five (5) to ten (10) years of experience in a customer-facing role with a proven track record of client relationship management and account development in industrial or field service environments.
Strong facilitation skills with the ability to influence customer decision-makers and operational leaders.
Demonstrated success in developing and executing strategic sales and service initiatives within an industrial market.
Regular personal contact with key client personnel to understand project scope, technical requirements, and operational expectations.
Must possess a valid driver's license and meet company insurance eligibility requirements for operating company vehicles.
Proficient with Microsoft Office Suite, including Word, Excel, Outlook, Teams, Adobe, and PowerPoint.
Superior interpersonal and communication skills with the ability to collaborate across field operations, logistics, and management teams.
Strong analytical, organizational, and planning skills with an understanding of operational workflows and industrial project execution.
Select Values and Guiding Principles
W: Working Safe
A: Accountability
T: Teamwork
E: Excellence
R: Respect
Compensation InformationCompensation is competitive and commensurate with experience.
Top Tier Benefits
Medical, dental, vision, coverage in addition to life and disability insurance plans.
Paid Vacation Days and Paid Holidays.
Retirement and Savings (401K) Plan with Company match.
Annual uniform allowance.
Referral bonus with no cap on amount of referrals.
Paid Training.
Physical Demands and Exposures
Traditional Monday through Friday, 8 - 5pm, unless operations dictate otherwise.
Exposure to noise levels requiring the use of hearing protection.
Needs high degree of concentration in a busy area.
Ability to individually lift: Maximum 25 lbs.
Previous Customer Service Wanted
Customer service supervisor job in Superior, CO
🌟 Previous Servers and Customer Service Wanted - Patient Care
💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal
✨ Make a Real Difference Every Day
Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care.
We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here.
🎓 Don't Have Healthcare Experience? We'll Train You!
We provide full, paid training and national certification. You bring:
✅ 2+ years of full-time work experience
✅ Strong communication skills
✅ A kind, composed, and positive attitude
✅ A passion for helping people feel seen, heard, and valued
👩 ⚕️ Your Role as a TMS Technician
As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy.
Your day-to-day:
Work one-on-one with patients during treatment sessions
Operate and monitor our high-tech TMS therapy machine
Use tools like gratitude, journaling, and goal-setting to encourage patient growth
Track and document progress to share with medical staff
Be a steady, supportive presence throughout each patient's care journey
🌱 What We're Looking For
You don't need a medical degree - just a genuine love for helping people.
We're seeking someone who:
Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.)
Is naturally empathetic, calm, and uplifting
Communicates clearly and professionally
Is reliable, growth-oriented, and receptive to feedback
Wants to be part of something bigger than a job
💼 Why You'll Love Working at Serenity
✔ Fulfillment - Help people take back their lives
✔ Career growth - We promote from within as we expand nationwide
✔ Supportive culture - You'll be valued for who you are and how you care
Our Benefits Include:
🏥 90% employer-paid medical, dental & vision
🏖 10 PTO days (15 after 1 year) + 10 paid holidays
💰 401(k) retirement plan
🚀 Rapid internal promotion opportunities
💡 About Serenity Healthcare
We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion.
📝 Apply Today - Be the Reason Someone Finds Hope Again
Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening.
In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.
Auto-ApplyConsult, Customer Success
Customer service supervisor job in Denver, CO
This role will be instrumental in acting as the primary liaison between the franchisee and Corporate while providing comprehensive consulting services. This position will focus on influencing and motivating franchisees to meet and exceed growth standards through recruiting and retention. Additionally, this role will participate in the overall success of a client portfolio consisting of brokers/owners located in a designated area.
Essential Functions:
* Creates and nurtures relationships with Customers and other strategic partners using industry knowledge, communication, and relationship development skills to advance business opportunities.
* Serves as an accountability partner to conduct business reviews and analysis with franchisees to align their goals with the Company's, as well as provide candid conversations regarding the franchisee's state of business.
* Coaches franchisees and provides skilled knowledge toward growing a thriving company through recruitment, development, and retention.
* Assists with the facilitation of training and events including giving presentations to large groups virtually and in-person.
* Other Duties as assigned
Minimum Qualifications:
Education: Bachelor's Degree or Equivalent experience
Years of Experience: 3-5 Years
Years of Management: No Experience Needed
Preferred Licensing, Certifications and Skills:
* Experience with Customer Relationship Management Software preferred.
* Ability to travel approximately 25% for office visits and events.
Standard Knowledge, Skills and Abilities:
* Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
* Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
* Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
* Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Hire Range/Rate:
$70,000 - $80,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
* Competitive Medical, Dental, and Vision benefits
* Retirement plans with optimal company match
* Annual bonus/merit opportunity
* Educational Assistance
* Mental Health support program
* M.O.R.E. Events offered in-person and virtually
* Mentorship program
* Employee Resource Groups
* Community Engagement
* Diversity, Equity, and Inclusion
* Parenting
* Remote
* Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
* As measured by transactions sides
Application Deadline: January 22, 2025
Customer Service Manager
Customer service supervisor job in Denver, CO
Sunshine Behavioral Health is seeking a Customer Service Manager at our Cherry Creek office in Denver, Colorado.
Our mission is to provide the highest quality substance abuse treatment services and deliver them with passion, integrity, and company spirit. Through our programs, individuals receive the tools to overcome their alcohol/drug dependencies and learn to manage co-occurring disorders.
The Customer Service Manager will be responsible for hiring, supervising, coaching and developing the call center team, which is the first point of contact for prospective clients. Focused on ensuring clients smooth transition into our programs.
Responsibilities:
Maintain and continue to develop highly engaged team through principals of servant leadership and other methods.
Conducting one-on-one coaching sessions with Customer Service Reps
Administrative supervisory tasks (e.g., timecards, scheduling, PTO approval, personnel actions)
Complete and deliver performance reviews in addition to providing ongoing feedback and development
Implements training to ensure staff is updated on service offerings, standard customer response procedures, facility policy updates and procedures.
Partner with HR and Director on department staffing, including attrition monitoring, hire CSR reps and coordinate training.
Monitor team and individual performance to include metrics (e.g., call time, conversation percentage.) and integrity of customer service-orientated conversations through live call monitoring.
Monitor trends related to the customer service department and implement action plans to increase performance.
Ensure client safety and satisfaction is the #1 priority above all else.
Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
Able to maintain and improve call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, and completing system audits and analyses.
Monitor client pipeline and trends to ensure streamlined process
Ensure smooth client handoff to the Admissions Coordinator team
Prepare Call Center team performance reports for leadership
Monitor open leads for prospective clients
Execute the recovery of lost clients
Decision making by implementing insurance knowledge
Meet and exceed budgeted sales quotas
Follow qualified leads timeline to admissions coordinators
Additional duties and responsibilities as assigned
Minimum Requirements:
2 - 3 years of experience leading people in phone sales and/or customer service environment.
Demonstrated ability to identify performance gaps and coach to those gaps to increase performance.
Clear and concise verbal and written communication skills.
Ability to engage employees and create a positive team environment.
Ability to stay calm under pressure and during sensitive situations.
Ability to maintain confidentiality and understand HIPAA
Preferred Qualifications:
Management experience 5 years+.
Familiarity with and knowledge of insurance, including structure, standards and eligibility.
Knowledge of behavioral health and/or healthcare industries
Experience with Salesforce or comparable CRM
Benefits:
PTO, Holiday, & Sick Time
Health, Dental, & Vision Insurance
Annual Bonuses based on KPI's
Company Paid Life Insurance
Retirement Plan
Colorado Residents: The salary range for this position is $80,000 - $90,000. Compensation is based on multiple factors including experience, education, relevant skills, and competencies. In addition to salary, a comprehensive benefits package including health and dental insurance, 401k, and paid time off are available.
Sunshine Behavioral Health is an equal opportunity employer and prohibits discrimination and harassment of any kind.
Customer Service Manager - Store Admin - 0109
Customer service supervisor job in Westminster, CO
Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company Experience managing people, departments and/or whole stores Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management Knowledge of employment law, interview techniques, and general retail hiring practices
A Bachelor's Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others
Excellent communication, interpersonal, leadership, and organizational skills' the ability to acquire and keep the confidence of associates, customers, and management alike
Experience managing an effective community relations program
Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)
Pay Range: $63,000 - $97,450
Please note: If you do not meet these qualifications, and you are interested in pursuing a career with Giant Food, please apply for other store level positions at ************************************ by clicking "Stores"
Why Work at Giant?
At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people.
Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job.
We proudly host Business Resource Groups ( BRGs) - six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives. The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities.
Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond. Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes.
We'd love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor - because, after all, our people truly make us Giant.
Customer Service Manager (Bilingual required )
Customer service supervisor job in Denver, CO
We are searching for a professional customer service manager who speaks English and Spanish. This position is for a fast paced, high call volume environment for one of our clients. This client handles calls from both business customers and consumers. The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools.
This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold.
This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States.
Job Description
The Customer Service Manager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product.
This position also requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Service Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures.
The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events.
Some days, this Call center receives
100+ phone calls
per day and the CSR Manager needs to be
VERY
hands-on to help answer phone calls and deal with escalated issues.
Responsibilities:
Provide ongoing leadership in a multi-product Customer Support environment.
Staff Management for 4-5 people in CSR team
Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures.
Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations.
Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking.
Organizational Support
Perform process management by identifying outdated processes and documenting new processes.
Assist with managing, communicating and implementing coordinator activities that are impactful to the Customer Services team. Ensure any changes are integrated into daily processes.
Identify ways to drive operational efficiencies while continuing to provide a high level of quality customer service to our customers.
Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place.
Ensure customer satisfaction as it relates to all elements supported by Customer Services.
Ensure proper quality controls and tests are in place for those items.
Handle any escalated customer issues , and ensure internal escalation processes are being adhered to.
Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness.
Oversee the implementation and maintenance of CS tools
Ensure quality case management through Salesforce or other CRM
Qualifications
Experience Required
At least three years of management experience required, with strong preference given to candidates with management experience in customer service
Must have at least three years of experience working in a customer service environment
Preferred: Bilingual in Spanish
Skills
Ability to lead and advocate for a team
Excellent customer service skills
Excellent verbal and written communications skills
Ability to learn new, technical concepts and products quickly
Ability to build and maintain strong, reliable relationships
Strong at problem-solving and attention to details
Effective time-management, planning and organizational skills
Aptitude to effectively prioritize and complete multiple tasks
Capable of working collaboratively with others in a team
Ability to think and adapt in an ever-changing environment
Proven talent to deliver high-quality, result-based work
Education and Experience:
Bachelor degree in related field, or equivalent in experience required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Bilingual candidates who are Spanish Speaking are encouraged to apply
Location: Denver office-Located in North Denver
Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work
Benefits:
Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc.
This position requires a drug test, background check, and reliable transportation.
Interview Process
: 1. Phone Interview with Recruiter and In person meeting
Phone Screen with CSR Manager and HR Director
2. In person interview with CSR Manager, HR Director, and Management Team
Start Date: Immediate pending clear background check and drug test
Customer Service Manager
Customer service supervisor job in Denver, CO
Job Description
within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Denver, Colorado, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.
Key Responsibilities:
- Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals.
- Build and lead a high‑performing Customer Service team; set clear objectives and coach managers.
- Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence.
- Establish scalable policies, processes, and tooling for Customer Service across regions.
- Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
- Manage budgets, vendors, and risk within the Customer Service portfolio.
Requirements
- 7+ years of progressive experience in Customer Service with 4+ years leading managers.
- Proven track record building programs at regional or global scale.
- Strong analytical skills; ability to translate data into decisions.
- Excellent communication and stakeholder‑management skills.
- Bachelor's degree required; advanced degree or relevant certification preferred.
- Experience in professional services or recruitment industry is an advantage.
To learn more about Keller, please see: *************************************************************************************
Benefits
Competitive compensation: $115,000-$150,000 USD
Opportunities for professional growth and leadership development.
Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
Full medical coverage.
Equal Employment Opportunity Statement:
Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.
Commitment to Diversity:
An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.
Data Protection and Privacy:
Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.
Pay Equity:
Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.
Health and Safety:
Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.
Compliance with Law:
All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
Customer Consultant I PT 20
Customer service supervisor job in Grand Junction, CO
General Purpose The Customer Consultant I responds to customer inquiries via telephone. This is a part time (20+ hours per week) position. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Regular and reliable attendance is required as an essential function of this position.
* Answers the phones for the bank location.
* Assists customers with routine account-related requests such as: funds transfers, stop payments, inquiries about checking and savings account transactions, inquiries about funds availability, and check verification requests by third parties.
* Assists customers with general Online and Mobile Banking related requests such as: help with enrolling, utilizing Bill Pay, accessing eStatements, making deposits and utilizing the features.
* Performs general maintenance of customer accounts such as address changes and check orders.
* Researches and resolves customer problems, acts as the customer liaison between other bank departments when necessary.
* Performs customer requested research, including printing statements and check copies.
* Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
* Skill in understanding customer needs and delivering unsurpassed customer service.
* Understanding and application of banking compliance regulations.
* Ability to rely on instructions and pre-established guidelines to perform the functions of the job.
* Effectively manages one's time and resources to ensure that work is completed efficiently.
* Strong verbal and written communication skills.
* Knowledge of and comfortable using internet software.
* Maintains confidentiality.
Education or Formal Training:
* High School Diploma or General Education Diploma (GED) equivalent required.
Experience:
* Previous customer service experience is preferred.
Working Conditions
Working Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 25 pounds.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on experience.
For an overview of our employee benefits please visit: Alpine Bank Careers Page
Position anticipated to close December 17, 2025, or until filled.
Supervisor, Trade Services
Customer service supervisor job in Greenwood Village, CO
A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!
Remarkable Benefits Offered by CoBank
Careers with a purpose
Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
Competitive Compensation & Incentive
Hybrid work model: flexible arrangements for most positions
Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
Robust associate training and development with CoBank University
Tuition reimbursement for higher education up to $10k per year
Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
Associate Resource Groups: creating a culture of respect and inclusion
Recognize a fellow associate through our GEM awards
Job Description
Provides general supervision for Trade Services team, including workflow, administrative oversight, technical expertise, associate coaching, feedback and functional participation. Ensures the effective and efficient delivery of Trade transaction processing, documentation and payment activities to meet the export and import letter of credit requirements. Responsible for team performance, task prioritization, team quality assurance, service level standards, on-time processing, and project completion.
Essential Functions
Oversees the daily activities of the Trade Services Export Processing team, ensuring that department Key Performance Indicators (KPIs) and customer expectations are achieved. Reviews and releases transactions.
Collaborates with department manager and other supervisors to facilitate proper work load balance, high level of associate engagement, and adherence to business guidelines and processes.
Serves as escalation point for processing and servicing issues identified by internal and external customers. Ensures that issues are resolved in a timely manner, and informs management as needed.
Assesses the training needs and coordinates training opportunities for the team.
Safeguards against documentation risk by evaluating staff's understanding of rules and regulations (UCP and ISBP), and providing ongoing coaching on proper interpretation and application.
Supervises the process of document examination under export and import letters of credit for compliance, correctness and conformity. Processes export and import payments, and ensures GSM transactions meet regulation requirements.
Reviews transactions for OFAC violations, and assesses validity of any flagged transaction, and determines if appropriate to waive or if further review is required by Compliance Monitoring.
Serves as the subject matter exert for customer/partner delivery requirements for the team.
Supervises staff. Sets performance standards, manages workflow, grants authorities, evaluates performance, and recommends personnel actions within delegated authorities. Consults with Human Resources as appropriate.
Education
High school diploma or GED required
Work Experience
6 years of experience, preferably in the banking or financial services industry. required
5 years of experience in letters of credit preferred
Physical Exertion Details
Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Travel Requirement Details
Occasional Travel occurs infrequently (typically, once a month or less).
About CoBank
The typical base pay range for this role is between $89,600 - $110,160. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.
CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.
REASONABLE ACCOMMODATION
We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing *********************. Include your contact information and specific details about your requested accommodation.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
CoBank is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Auto-ApplyDining Services Supervisor
Customer service supervisor job in Colorado Springs, CO
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-ApplyLaboratory Services Supervisor - Overnight
Customer service supervisor job in Greeley, CO
Job Description
Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries.
We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team - including believing in you.
We are seeking a Lab Services Supervisor
Job Summary: Responsible for completing and overseeing the training of all staff throughout the Laboratory while working closely with the Management Team. Responsibilities includes training and mentoring employees; evaluating training performance of assigned personnel, monitor training performance action plans for employees, improve operational efficiencies by focusing on thorough training; maintain harmony in the workplace and professional business demeanor at all times.
Essential Responsibilities:
Supervise and perform laboratory training of new and current laboratory personnel to ensure compliance with FSNS Quality Manual, SOP's and quality control measures specified to maintain compliance with ISO 17025 guidelines
Perform internal audits of training and ensure accurate performance and interpretation of test results
Provide feedback for and administer laboratory personnel training reviews
Directly address client needs as required and in collaboration with the Management Team. Oversee status of all results and reporting for clients on laboratory results as needed (including notification of out of specification results)
Process samples when needed, and ability to perform all roles that report to supervisor
Perform analyses in various laboratory areas, when needed
Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends
Work closely with the Operations and Technical Managers and assists when needed
Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team
Responsible for the safety of oneself and others working within their area
Responsible for the completion of required Trainer qualification training
Education & Experience:
Bachelor's degree in Life Science or related field
Master's degree in Life Science or related field preferred
Two years of analytical laboratory experience
Or equivalent combination of education and experience
Familiarity with GMP , OSHA guidelines, FDA, BAM, APHA, and Compendium methods and procedure
Knowledge of LIMS and Microsoft Office Products software.
One year of experience managing personnel
Training in general laboratory practices
Language Skills:
Professional written and verbal communication and interpersonal skills.
Mathematical Skills:
Ability to understand and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability & Independent Judgment:
Applies critical thinking to solve practical problems. Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Supervision:
Supervision and oversight of up to 30 incumbents, dependent on Lab volume.
Physical Demands/Work Environment:
Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
Noise level varies from quiet to loud
Temperature varies from hot to cold
Interactive and fast-paced team oriented tasks
Overnight Travel is required at the discretion of management
Regularly lift and/or move up to 25 pounds.
General Requirements:
Strong organizational skills and ability to execute detailed tasks
Ability to work a flexible schedule
Work under stress with interruptions and deadlines
Ability to think logically
Required to wear appropriate personal protective equipment and clothing
Responsible for the safety of oneself and others
What we Offer:
Competitive wages
Benefits package (Health, Vison and Dental).
401K Matching
Social events
Employee referral bonus program
Employee recognition program
Monday-Friday
9:00 pm - 5:30 am
CRM Database Specialist
Customer service supervisor job in Lakewood, CO
CRM Database Specialist
Compensation: $44 - $47/hour
Inceed has partnered with a great company to help find a skilled CRM Database Specialist to join their team!
Join a dynamic team focused on modernizing technology within an environmental consulting firm. This opportunity offers a collaborative and flexible work environment, perfect for those who thrive in a family-friendly atmosphere. The role is open to enhance CRM systems and support the marketing team in streamlining processes.
Key Responsibilities & Duties:
Maintain and improve CRM data accuracy and organization
Develop best practices for CRM tool usage
Coordinate with departments to sync information into Uninet
Design and run reports for business development metrics
Support marketing team in CRM implementation
Required Qualifications & Experience:
5+ years in project management with CRM implementation
Experience with Unanet or similar CRM platforms
Proven success in managing full lifecycle projects
Nice to Have Skills & Experience:
Experience in environmental, architectural, or engineering industries
Unanet-issued certificate for Administrator
Background in application development or systems integration
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Other Information:
Hybrid work schedule
Collaborative and friendly team environment
If you are interested in learning more about the CRM Database Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.