Customer service supervisor jobs in Connecticut

We're hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction. Key Responsibilities: Serve as the primary point of contact for customers via phone, email, and online portals Accurately enter and manage orders in the ERP system, including sending order confirmations Provide timely updates on order status, shipping details, and general inquiries Onboard new customers by creating accounts and collecting necessary documentation Generate and send sales invoices upon order shipment Assist the sales team with preparing quotes for spare parts and product configurations Maintain detailed and accurate records of customer communications and transactions Support general administrative tasks and other duties as assigned Qualifications: Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus) High school diploma required; some college coursework preferred Strong communication skills-both written and verbal Highly organized with strong attention to detail Able to multitask and adapt in a dynamic, start-up style environment Proficient in Microsoft Office (Word, Excel, Outlook) Experience with ERP or CRM software All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years. At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths. The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics. DUTIES AND RESPONSIBILITIES Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity. Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's. Maintain and update customer master data, pricing, and delivery terms in ERP systems. Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction. Handle customer complaints and process returns and credits in a timely manner. Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment. Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission. Provide backup within the Customer Service team as required. Build sustainable relationships of trust through open and interactive communication. Adhere to company procedures, guidelines and policies. Any other Ad hoc duties as assigned by Customer Service Manager. EDUCATION/EXPERIENCE REQUIREMENTS Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment. Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications. Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment. Hands-on experience with EDI transaction sets preferred. Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions. Positive attitude, reliable, highly organized and a strong attention to detail required. Other requirements as necessary. Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus

Trexquant, a leading quantitative hedge fund, is seeking an Office Manager to oversee daily operations and support our fast-paced, collaborative environment. This role ensures smooth office functioning, provides administrative support, and helps maintain our high-performance culture. Responsibilities * Manage office operations, vendors, and budgets * Support executives with scheduling, travel, and meetings * Coordinate team events, setup and breakdown * Maintain a professional and efficient work environment * Ensure compliance with workplace and confidentiality standards * Ensuring rooms and common areas are clean and presentable. Performing routine and preventive maintenance on equipment * Conducting inventory of supplies and ensuring office spaces are stocked with necessary items

Job Type: Hourly, Full Time - Hybrid Schedule: Monday - Friday: 11:30a - 8:00p Who We are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community! Who we are seeking for this role: The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people. As a Customer Consultant 1 you are responsible for: The delivery, via alternative delivery systems, the Bank's products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards. Perform financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of all applicable banking regulations. Responsibilities: Employee is required to attend work. Ensure company service standards are continually achieved in area of responsibility. Project a positive and highly professional image of the Bank by providing high quality customer service. Recognize and assume responsibility for contributing to the Bank's strategic growth and service goals through excellent customer service, product knowledge and product referrals. Stays current on policies and procedures to limit the number of times customers are transferred to another department and to perform transactions accurately. Keeps current on changes in technology and alternative delivery methods. Achieve established goals for the department. Analyze the best product to meet the needs of the customer, explains, and offers the product to the customer. Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner. Conduct installment and secured loan interviews. Completes phone application with caller. Process application on computer. Assist customers in their financial planning by making referrals to our business partners, including but not limited to our Investment, Insurance and Lending teams. Maintain a daily record of all customer contact, sales and other necessary data for report generation and follow-up. Receive, verify, and process through the PC customer transactions. Recognize and properly report all fraudulent, counterfeit, or suspicious activity by customers or employees to the security department. Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud. Balance daily work. Maintain 20 customers per hour average volume while adhering to industry standards as it relates to specific goals. Ensure activities within assigned functional area of responsibility follow Bank policy, and State and Federal Regulations Education and Qualifications: A High School diploma is required, along with additional college coursework or bank-related training. Candidates must have a minimum of 1 year of banking experience, plus at least 2 years of sales and customer service experience-or a comparable combination of education and experience. Familiarity with financial terminology, banking systems, and various payment delivery options is essential. Benefits: Health Insurance (Medical, Dental Vision) 401k and Employer Match Life Insurance Disability HSA FSA Educational Assistance Wellness Programs Employee Assistance Program 15 Paid Time Off Days (Will be tailored to level) 12 Paid Holidays Job Shadowing Volunteer Opportunities Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: The Customer Consultant is expected to assist customers over the telephone in a professional and courteous manner and adhere to the service standards set by the Customer Service Center. This position is eligible for a hybrid work schedule after completing onsite training for the first 90 days. ESSENTIAL FUNCTIONS: Accurately, efficiently and professionally answer customer inquiries via the telephone and on-line chat. Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary. Performs account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries, etc. Provides banking solutions to enhance and create lasting customer relationships. Customer Service: Provides courteous, efficient, personalized service and satisfactory problem resolution to each customer in accordance with customer service standards. Ability to handle complex situations and demonstrate de-escalating skills when dealing with irate or emotional customers. Compliance: Adheres to all bank policies and procedures. Efficiently utilizes computer systems including Outlook, Microsoft, Insight, and internal intranet platform. MINIMUM REQUIREMENTS: High School degree or GED required. Two years of tele-services/customer service experience required Familiarity with Bank products, services, and regulations, in particular CRA and other Fair Lending laws normally acquired through one to two years of banking experience and training preferred Strong verbal and written communication skills Ability to work in a fast-paced environment while handling multiple priorities and managing time effectively Proficient problem-solving skills and ability to handle challenging situations with professionalism Attention to detail and ability to execute accurately on a variety of policies and procedures. Proficient computer skills including Microsoft Word, Excel, Outlook, and other related applications REQUIREMENTS: Keyboard Dexterity Lifting/carrying up to 25 lbs. Use of general office equipment Ability to travel COMPLIANCE: Acts affirmatively in all activities under his/her control in conformance with the Bank's Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank's goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status. Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The position offers a $5,000 signing/relocation bonus. PURPOSE: The Manager of Customer Service is responsible for overseeing Customer Service operations at HVN while working in partnership with the Manager of Ramp Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position reports directly to the Regional Manager and works closely with peer station leaders to ensure seamless operational and Customer experience performance across both HVN. RESPONSIBILITIES: * Lead and manage Customer Service operations at HVN, serving as the primary station leader for all Customer-facing activities. * Partner with the Manager of Ramp Operations to ensure cohesive and efficient management of HVN operations. * Provide direct leadership, coaching, and support to station Supervisors, ensuring they are empowered to lead their teams effectively. * Ensure strict adherence to all regulatory requirements, company policies, and standard operating procedures. * Drive Customer experience excellence, resolving escalations and ensuring service recovery efforts uphold Avelo's standards. * Manage day-to-day station performance, including on-time performance, baggage handling, Customer satisfaction, and compliance. * Partner with the Regional Manager to develop and implement strategies that improve operational reliability and service delivery. * Ensure adequate staffing coverage, including scheduling, shift assignments, and managing overtime as necessary. * Monitor station metrics and provide regular reporting to the Regional Manager and senior leadership on station performance and improvement opportunities. * Support new station initiatives, Crewmember training, and play a critical role in cultural alignment with Avelo's Soul of Service. * Coordinate with OCC, Customer Support, and other internal departments to resolve operational challenges, irregular operations, and Customer concerns. * Maintain readiness for emergency and irregular operations, ensuring Crewmembers are trained and prepared to respond appropriately. Requirements * Minimum of five (5) years of airline Customer Service and/or Airport Operations experience. * Minimum of three (3) years of leadership or management experience in a station or customer service setting. * High School diploma (or equivalent) required; Bachelor's degree in aviation management, business administration, or a related field highly desired. * Strong understanding of DOT, FAA, TSA, and ADA regulations. * Must be Complaint Resolution Official (CRO) certified or able to become qualified within 30 days. * Valid driver's license and ability to obtain airport-issued ID badges. * Excellent communication, problem-solving, and decision-making skills. * Ability to thrive in a fast-paced, high-pressure environment and work flexible hours, including nights, weekends, and holidays. X-FACTORS: * Demonstrated ability to lead through change while fostering a positive and safe work environment. * Experience managing multi-station responsibilities or working in a complex operational environment. * Proven track record of driving operational performance and Customer experience improvements. KEY METRICS FOR SUCCESS: * Achieve on-time performance (D:0 / A:14) and completion factor goals for HVN. * Maintain Customer satisfaction scores (NPS) at or above company target and keep DOT complaint levels below industry average. * Keep mishandled baggage rate (MBR) within target thresholds. * Ensure 100% compliance with FAA, TSA, DOT, and ADA/CRO requirements. * Foster Crewmember engagement and retention while providing consistent coaching and performance feedback. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer

Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work

Full-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The position offers a $5,000 signing/relocation bonus. PURPOSE: The Manager of Customer Service is responsible for overseeing Customer Service operations at HVN while working in partnership with the Manager of Ramp Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position reports directly to the Regional Manager and works closely with peer station leaders to ensure seamless operational and Customer experience performance across both HVN. RESPONSIBILITIES: Lead and manage Customer Service operations at HVN, serving as the primary station leader for all Customer-facing activities. Partner with the Manager of Ramp Operations to ensure cohesive and efficient management of HVN operations. Provide direct leadership, coaching, and support to station Supervisors, ensuring they are empowered to lead their teams effectively. Ensure strict adherence to all regulatory requirements, company policies, and standard operating procedures. Drive Customer experience excellence, resolving escalations and ensuring service recovery efforts uphold Avelo's standards. Manage day-to-day station performance, including on-time performance, baggage handling, Customer satisfaction, and compliance. Partner with the Regional Manager to develop and implement strategies that improve operational reliability and service delivery. Ensure adequate staffing coverage, including scheduling, shift assignments, and managing overtime as necessary. Monitor station metrics and provide regular reporting to the Regional Manager and senior leadership on station performance and improvement opportunities. Support new station initiatives, Crewmember training, and play a critical role in cultural alignment with Avelo's Soul of Service. Coordinate with OCC, Customer Support, and other internal departments to resolve operational challenges, irregular operations, and Customer concerns. Maintain readiness for emergency and irregular operations, ensuring Crewmembers are trained and prepared to respond appropriately. Requirements Minimum of five (5) years of airline Customer Service and/or Airport Operations experience. Minimum of three (3) years of leadership or management experience in a station or customer service setting. High School diploma (or equivalent) required; Bachelor's degree in aviation management, business administration, or a related field highly desired. Strong understanding of DOT, FAA, TSA, and ADA regulations. Must be Complaint Resolution Official (CRO) certified or able to become qualified within 30 days. Valid driver's license and ability to obtain airport-issued ID badges. Excellent communication, problem-solving, and decision-making skills. Ability to thrive in a fast-paced, high-pressure environment and work flexible hours, including nights, weekends, and holidays. X-FACTORS: Demonstrated ability to lead through change while fostering a positive and safe work environment. Experience managing multi-station responsibilities or working in a complex operational environment. Proven track record of driving operational performance and Customer experience improvements. KEY METRICS FOR SUCCESS: Achieve on-time performance (D:0 / A:14) and completion factor goals for HVN. Maintain Customer satisfaction scores (NPS) at or above company target and keep DOT complaint levels below industry average. Keep mishandled baggage rate (MBR) within target thresholds. Ensure 100% compliance with FAA, TSA, DOT, and ADA/CRO requirements. Foster Crewmember engagement and retention while providing consistent coaching and performance feedback. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer

Job Details Groton, CT $62000.00 - $65000.00 Salary/year Description Customer Service Manager The Company Modern Aviation (the “Company”) is a private equity backed, platform company launched in 2018 that is focused on the fixed-based operator (“FBO”) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Company Benefits Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available Benefits Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Primary Purpose of the Position The Customer Service Manager shall be responsible for the safety, productivity, service levels and overall operational efficiency of the FBO Customer Service Department. The Customer Service Manager will work closely with the Operations Manager and Line Service Department to provide a seamless customer experience. Essential Functions Directly manage all FBO CSR Supervisors and Customer Service Representatives. Develop and maintain Customer Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment. Recruit, interview and oversee the hiring of all new Customer Service team members. Ensure that all Customer Service employees are properly trained with appropriate documentation to evidence such training. Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager and General Manager. Conduct regular performance reviews of direct reports, while counseling, motivating, and disciplining them as appropriate. Organize periodic departmental meetings and design other communication flows between staff and management. Lead and direct all customer service deliveries and provide service recovery when necessary. Lead and conduct shift briefings with subordinate supervisors and employees. Comply with and ensure accountability for Company policies and procedures related to customer service standards, safety, and security procedures. Meet, greet, and assist customers with hotel reservations, ground transportation, catering, and other services. Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, monthly service/safety meetings, training, and documented service/safety procedures. Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement. Develop and maintain strong relationships with customers and business partners. Seek customer feedback via surveys and develop a culture of accountability and continuous improvement. Work to position the FBO to attain high customer ratings in third party surveys such as AIN's annual FBO rankings. Pursue new customer relationships by evaluating takeoffs and landings at the airport, identifying prospects, and making sales calls. Additional duties as directed by the Operations Manager or General Manager from time to time. Qualifications Minimum Qualifications Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. Must possess a valid driver's license. Must possess strong interpersonal, oral, and written communication skills. Preferred Qualifications: Consistently demonstrates good organizational and leadership skills. Excellent customer relations skills required. General knowledge of business management and accounting. Proficient with personal computers and Microsoft office products. Reports to: General Manager Supervisory Responsibility: This job has supervisory responsibilities. FLSA Status: This position is exempt. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. Travel: This position requires minimal travel. Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights and weekends and holidays. EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you are interested in applying, please send your cover letter and resume to ***************************

Job Details Waterbury, CT - Waterbury, CTDescription Customer Engagement Manager and Pricing Coordinator At Hubbard-Hall Inc., we've been helping manufacturers get better results with less chemistry, cost, and complexity for more than 175 years. With headquarters in Connecticut and manufacturing operations in South Carolina and Michigan, we combine deep technical expertise with best-in-class service and logistics. We're proud of our legacy-and even more excited about what's ahead. We're seeking a Customer Engagement Manager and Pricing Coordinator to ensure our sales processes are accurate, efficient, and customer-focused. This role is at the intersection of pricing management, customer account support, CRM oversight, and cross-functional collaboration. If you enjoy working with data, solving problems, and coordinating across teams to create a seamless customer experience, this is a great opportunity to make an impact. What You'll Do Pricing & Analysis: Review pricing and invoicing for accuracy, manage requests from sales and customer service, oversee account-specific pricing updates, and support audits by investigating low-margin items. CRM & Data Management: Maintain and improve CRM functionality, assist sales reps with system support, generate reports and customer lists, and ensure accurate account records. Customer Engagement: Serve as the primary contact for designated house accounts, provide customer communication when sales reps are unavailable, and support smooth processes for new and existing customers. Cross-Functional Collaboration: Partner with marketing on sales meetings and events, work with supply chain on forecasts and inventory, and coordinate with labs, operations, and finance on product and billing issues. Other Contributions: Support webchat coverage, maintain product line contact lists, report on key performance indicators, and contribute to internal projects and special initiatives. What You'll Bring Education: Bachelor's degree in business, marketing, or related field required. MBA or CSOP certification preferred. Experience: 5+ years in sales operations, pricing, or customer account management in a B2B or technical environment preferred. Technical Skills: Proficiency in CRM systems, Microsoft Office, and reporting/analytics tools (Excel, Tableau, etc.). Strengths: Strong organizational skills, attention to detail, and the ability to analyze data and turn it into actionable insights. Collaboration: Proven ability to partner across departments-sales, marketing, supply chain, customer service, finance-to achieve results. Mindset: Customer-focused, data-driven, and comfortable improving processes and solving problems. Lean Six Sigma experience a plus. Leadership: Ability to coach, motivate, and engage colleagues while driving accountability and results. Why Join Us At Hubbard-Hall, you'll join a company that values candor, speed, and respect-principles that guide how we serve customers and how we work together. In this role, you'll have the opportunity to influence both customer experience and pricing strategy, all while collaborating across the business to drive growth and success. Hubbard-Hall Inc. is an equal opportunity employer. Hubbard-Hall, Inc. does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Dedicated team builder. * Exceptional ability in implementing multiple assignments. * Outstanding analytical problem-solving skills. * Excellent communications and interpersonal skills. * Flexible and adapt well to changing organizational needs. * Liaison between senior management and staff members. * Proactively resolve escalated customer issues. * Resolve customer service issues. * Provide consumer resolutions in a call center/retail environment. * Inspect furniture returns and exchanges. * Proactively resolve escalated customer service issues. * Execute warranty protection plans. * Able to identify opportunities and find solutions for continuous improvement. * Act as liaison between the customers, repair technicians and delivery teams. * Communicate delivery concerns with the operation management team. * Maintain repair technician vehicle records and product supplies. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette. * Interpersonal skills. * Ability to multi-task. * Strong computer skills. * Proven customer service skills. * Prior supervisory or leadership experience. * Ability to work independently as well as in a team setting. * Experience in a fast-paced environment. * High School Diploma or equivalent. * Flexibility to work a retail schedule that includes nights, weekends, and sale events. Raymour & Flanigan proudly supports a drug free and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Job DescriptionBenefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Are you interested in a career and not just a job? Do you have excellent communication skills, a customer-first attitude, and an attention to detail? Are you motivated to excel in a fast-paced environment? Do you enjoy being a part of a collaborative environment where every detail counts and contributions are valued? Are you someone who takes pride in going the extra mile to deliver quality work? If so, then you deserve to learn more about this opportunity! Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide superior customer service. Job Responsibilities We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Administrative Assistant. The Administrative Assistant plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Job Requirements Data Entry: Inputting Data: accurately entering information into databases, spreadsheets, or other systems from various sources. Data Quality Assurance: running reports to check for accuracy and completeness in data system. Maintaining Records: organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility. Communicating: collaborating with team members or departments to clarify data requirements or resolve discrepancies. Following Protocols: adhering to company procedures and data management best practices. Administrative Support: Ordering and maintaining office supplies and equipment if needed Handling incoming and outgoing mail and packages. Customer Interaction: Handle incoming customer inquiries via phone and email in a courteous and professional manner. Provide accurate information regarding products, services, policies, and procedures. Greet visitors and provide assistance Problem Resolution: Escalate complex issues to the appropriate departments for resolution. Follow up with customers to ensure their concerns are resolved satisfactorily. Team Collaboration: Work closely with other departments to ensure seamless customer experiences. Deliver administrative support for office staff, sales team and production/installation departments Manage designers' appointment calendars Quality Assurance: Adhere to customer service policies and procedures. Meet or exceed performance goals related to customer satisfaction, quality, and productivity. Qualifications: A proactive individual who thrives on taking ownership of tasks and driving them to completion. Ability to master processes Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school diploma or equivalent is required; college degree preferred. Proficiency in Microsoft Office and CRM systems. Benefits: Competitive salary. Health, dental, and vision insurance. 401K Paid time off and holidays. Career development opportunities. If youre ready to bring your enthusiasm and skills to a team that values your contributions, wed love to hear from you. Apply now and take the first step in building a rewarding career with us!

Job Details North Haven HQ - North Haven, CT Full Time $16.36 - $20.00 Hourly BankingCompany Details Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission. Benefits: Competitive compensation. Medical, Dental and Vision coverage. Paid time off. 401K contributory plan with company match. The opportunity to become involved in community outreach. Description The primary function of the Financial Needs Specialist is to serve as a call center representative in the Member Service Center working with members and prospective members of Connex Credit Union. The position will help members with all issues they may have as well as look for opportunities to improve a member's financial life utilizing Connex's products and services. The position must consistently provide excellent customer service while working within Connex policies and meeting or exceeding Connex service standards. A Financial Needs Specialist requires a unique blend of patience, inquisition and problem solving skills. They must work resolve issues efficiently primarily resolving problems on the first call. Essential Functions and Responsibilities: Answers all inbound phone calls in an accurate, timely manner while adhering to all call center standards Promptly responds to member requests via web chat and email Conducts outbound calling as directed for sales and service needs Delivers superior quality service while adhering to corporate, regulatory and audit guidelines Takes ownership of member problems and works them until completely and satisfactorily resolved - Utilizes problem solving skills and thinks independently to resolve these issues Reviews and approves requests for exceptions to Connex procedures and fee reversals up to approved limits. Refers requests above limits to the Director or Assistant Director of Member Service Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members Improves each member's financial life by offering appropriate products and services during phone calls and other contacts Processes loan applications for members and assists them with questions they may have in regards to the consumer lending products Meets all sales and service goals consistently and contributes to the fulfillment of all Connex Credit Union goals Actively participates in team meetings, roundtables and additional training courses as requested Performs other duties as requested to serve members and support the mission goals of the Member Service Center and Connex Credit Union as a whole Performance Measurements (if applicable): Qualifications and Requirements: Ability to maintain the confidentiality of member information Ability to work collaboratively within the call center environment Strong communication and sales skills Bilingual applicants preferred but not required High degree of responsibility and integrity Proficiency in Microsoft Office suite Flexible about work hours and shifts to accommodate business and member needs - Includes rotating Saturdays and occasional after-hour meetings High school degree required; bachelor's degree desirable 1-2 years experience required

We are seeking all NEW and SEASONED Telecommunications Sales Consultants that want to develop and specialize in selling Verizon Business Telecommunication products and services. You are encouraged to apply if you are stiving to make a change in you professional and personal development ! NO EXPERIENCE NEEDED - with our set schedule, we provide daily trainings and meetings to bring your mindset and skill set to the next level, no degree necessary. Location: In-office located in Wethersfield, Connecticut. Schedule: Full-time, Monday-Friday 7:55AM-6:00PM. Compensation: $2,400.00 - $10,000.00 per year

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Job Description Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance. Duties and responsibilities Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to: Foster a culture of accountability, performance excellence, and continuous improvement. Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the data team. Implement scalable processes and training programs to support team development and efficiency. Develop a strategy for a remote call center with existing and temporary staff and implement the plan within the first year of hire Oversee all day-to-day operations of the call center including scheduling services, patient communication, and call handling. Hire onboard, and train new staff to support operational excellence and a strong team culture. Conduct data-driven performance evaluations, capacity planning, and productivity goal setting Monitor and improve key performance indicators tied to patient satisfaction, such as wait times, call resolution, appointment accuracy, patient satisfaction, and follow-up communication. Determine and implement operational strategies based on needs assessments and resource planning. Confirm that service levels and individual/team metrics are meeting or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics. Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency. Implement tools and processes (e.g., call monitoring, audits,) to evaluate staff and enhance the patient experience. Collaborate with other departments to reduce barriers to care and optimize patient access. Provide goal-oriented coaching, counseling, and corrective action as needed, in accordance with FHCHC policies. Develop ongoing education and upskilling programs to support continuous improvement and employee engagement. Investigate and resolve escalated patient or staff issues with a focus on resolution, quality, and learning. Act as a subject matter expert and “super user” of Epic and other call center technology; provide troubleshooting and hands-on support during high-volume periods. Collaborate with leadership to offer solution-focused recommendations for daily operational fixes and long-term improvements. Represent the call center in bi-monthly cross-functional operations meetings and initiatives focused on improving workflows, access and quality of care. Ensure compliance with HIPAA and all FHCHC policies related to patient communication and data privacy Perform other duties as assigned to support the mission of FHCHC. Qualifications Bachelor's degree required; equivalent combination of education and relevant experience will also be considered. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Must have experience in a remote call center environment. Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting required, and familiarity with federally qualified health centers (FQHCs)is highly preferred. Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required. Direct Reports Call Center Leads Call Center Representatives Call Center Appointment Specialists American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR FnSiy0PcR0

Under the supervision of the Call Center Manager, and in compliance with established policies and procedures, the Call Center Specialist performs a variety of call center related functions, such as assisting members and potential members with their telephone requests, responding to account related or service problems and directing phone calls to the appropriate area. The Call Center Specialist is also responsible for upselling and cross-selling additional products and services to members and potential members. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 1. Assists members and potential members with their telephone requests. 2. Answers questions about products and services the Credit Union offers while also resolving problems. 3. Identifies cross-sell opportunities and cross-sells products and services to members through inbound and outbound calls. 4. Responsible for meeting sales goals for self and team and expanding the member relationship. 5. Process, post and balance daily mailed loan payments / deposits. 6. Monitor and respond to iBanking inquiries and text messaging. 7. Prepare e-sign packages and assist members in the proper completion and electronic signing of documents. 8. Accept incoming calls for loan information. Explains a variety of lending options and products to members in a professional and courteous manner. 9. Process online loan applications. 10. Obtain and analyze credit bureau reports, verify information, calculate debt ratios and submit loan applications in the Credit Union's Loanwriter software. 11. Educate members on iBanking and ePayment services. 12. Performs other related duties upon request. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements EDUCATION and/or EXPERIENCE High school diploma or equivalent. One year related Call Center experience and/or training preferred. Intermediate knowledge of various technical platforms including Microsoft office (excel, word etc.) with a basic knowledge of Microsoft windows. Ability to work well on teams and independently while keeping internal and external service top of mind. Ability to interpret a variety of instructions furnished in written, oral or schedule form. Excellent communication skills. Knowledgeable 9and proficient in the use of computers and computer software such as; Microsoft Office (Word, Excel). Possess a strong sales and service mentality, desire to succeed, and good organizational/interpersonal skills with a strong member focus. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to high.