Customer Service Supervisor Jobs in Dallas, TX

The Customer Services specialist is a position that provides support to our Fintech and Bank services clients. They will answer client questions, assist in resolving client issues, educate clients on site processes and functionality and they will support clients with use of the company/client site. Duties and Responsibilities Manage client inquiries regarding account transactions, including deposits, withdrawals, while ensuring compliance and customer satisfaction. Provide in-depth product support and research client issues. Troubleshoot problems with applications and recommend corrective action. Document customer information and log cases for issues Acknowledge and maintain ownership of assigned support tickets from inception to closure Assist with platform testing to validate configuration changes and planned enhancements prior to rollout Work directly with clients to teach new functionality or enhancements after rollouts. Maintain awareness of client satisfaction and escalate when and where necessary. Optimize operations by balancing quick response times with accurate, solution-focused outcomes. Develop and update FAQs to distill product information and customer journey insights, facilitating self-service among users. Work closely with product teams, offering refined customer feedback to inform future product improvements. Work on ad-hoc special projects as designated by management team Knowledge, Skills, and Abilities Background and/or experience in financial industry client services Strong communication and listening skills Ability to work well with clients Good time management and prioritization skills Ability to work with management for escalation items Ability to take direction and follow procedures Accuracy and attention to detail Ability to rapidly learn new procedures and technologies as needed. Skill to use a personal computer and various software packages. Credentials and Experience Bachelor's degree in accounting, finance or equivalent 2+ years of Customer/Client Services experience 1+ years of working in financial services field

The Customer Support Manager needs extensive experience with supported software and hardware, as well as strong leadership skills, excellent interpersonal, business management and customer service skills. Work closely with the team of customer service representatives, technicians, and other support staff to ensure that customers have a positive experience when interacting with the company. Essential Functions Managing the daily operations of a firms help desk and support services Managing staff, training, scheduling work assignments and conducting evaluations Monitoring response times, evaluating user satisfaction levels and making recommendations for improvement. Ensuring that all client issues have been resolved satisfactorily and that no new issues have arisen since the last contact Evaluating and managing technical support systems hardware and software and making recommendations regarding upgrades or changes Negotiating, writing and reporting on internal and external service level agreements Ensuring that all company policies are followed to prevent any potential legal liability for the company Strong ability to problem solve creatively by working “smarter” not “harder” Respond to Help Desk calls and emails and diagnose computer problems over the telephone determining the source of the problem Provides support to staff, including troubleshooting problems and answering questions about products or services. Develop new ways to improve the customer experience or otherwise growing the support department. Becomes trusted advisor that our customers will turn to when they need escalated care. Creates new accounts, deletes terminated employee accounts and manages current accounts. Build new computer systems for replacement and new deployment, manual and\or imaging. Installs and troubleshoot hardware and software as needed. Other duties as assigned Qualifications/Skills Bachelor's degree in business, computer science, or related field 5+ years experience in customer service or technical support 3+ years experience managing people and teams Proven ability to coach and develop team members Must have experience with remote access. Excellent communication, problem-solving, and time-management skills Proficient in Microsoft Office, with aptitude to learn new software and systems including Microsoft Dynamics CRM This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Position Type/Expected Hours of Work Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. and must work 40 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand. Work Authorization/Security Clearance Must be authorized to work in the U.S.

Commercial Agency Support Representative- Dallas, TX Salary: $25.81 per hour/$52,000 annually Increase your earning potential! $1,500 sign on bonus for those with a P&C license, ask your recruiter for more details! $1,000 completion incentive after successfully completing training and orientation (around 6 months) When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We are looking for experienced local or agency and trucking professionals for our Dallas, TX office. This role is for people who want to support business-to-business relations with insurance agents throughout the country. You'll be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions. Join our team to deliver personalized service that demonstrates the value of building an agency relationship with GEICO. If you want a career with plenty of growth opportunities, let's talk. Under direct supervision, LEARNS processes for identifying, triaging and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance. RECEIVES formal classroom training and BEGINS to handle sales and service inquiries related to Commercial Auto Insurance. Many associates see a base salary increase of 10% within their first year as a Commercial Independent Agency Support Representative! Qualifications & Skills: 12+ months of call center or customer facing service experienced required P&C license preferred or 4-year degree Preferred experience working in an insurance agency or as a trucking insurance agent Ability to listen actively and present complex information clearly Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills Must be able to learn and apply large amounts of technical and procedural information Ability to effectively communicate verbally and in writing Ability to troubleshoot applications and escalate as needed Ability to work comfortably in a fast-paced, high-volume call center environment Minimum of high school diploma or equivalent; college degree or currently pursuing preferred MEETS the requirements specified below. Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking. Must be able to speak in a professional manner by telephone. Associate must attain and maintain the required licenses issued by the state insurance department. Must perform duties at a stationary workstation. Must be able to handle heavy call volume and stressful situations. Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills. Must be able to multi-task. Must be able to learn and apply large amounts of technical and procedural information. #geico700 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

We are working with the leaders in the data center construction industry, dedicated to delivering innovative and efficient solutions. Their commitment to quality and excellence has positioned them as trusted partners for clients worldwide. We are currently seeking a Senior Superintendent with extensive experience in data center construction to join our dynamic team. Key Responsibilities: Supervise and coordinate all on-site construction activities for data center projects, ensuring adherence to safety, quality, and schedule requirements. Manage subcontractors and labor crews, providing direction and support to ensure work is completed efficiently and to specifications. Collaborate with project managers, engineers, and architects to ensure alignment on project goals and timelines. Conduct regular site inspections to monitor progress, identify potential issues, and implement corrective actions as needed. Maintain a safe and compliant work environment by enforcing safety regulations and best practices. Prepare daily reports and documentation, including progress updates, safety incidents, and material needs. Foster strong relationships with team members, subcontractors, and clients to ensure effective communication and collaboration. Qualifications: High school diploma or equivalent; a degree in Construction Management or a related field is preferred. 10+ years of experience in construction supervision, with a focus on data centers or critical infrastructure preferred. Strong knowledge of construction processes, safety regulations, and quality control standards. Proven ability to manage multiple projects and priorities in a fast-paced environment. Excellent leadership, communication, and problem-solving skills. Proficient in construction management software and tools. What We Offer: Competitive salary and comprehensive benefits package. Opportunity to work on cutting-edge data center projects with a leading company in the industry. A supportive and collaborative work environment. Opportunities for professional growth and development. Per diem. Please note this is an on-site role and candidates must be open to travel If you are a proactive superintendent and results-driven professional with a passion for data center construction, we want to hear from you!

Investor Relations Coordinator Reports To: Managing Director & Head of Investor Relations Compensation: Total comp (base + target bonus) of $120-135k in Dallas or $100-115k in St. Louis with carry eligibility. About the Firm: We are a fast-growing, lower middle-market asset manager rooted in Midwestern values and committed to building strong partnerships. Our Investor Relations (IR) team is responsible for supporting all marketing, branding, and fundraising activities for the firm. This includes engagement with current and prospective investors, preparation of marketing collateral, and overall client relationship management. Role Summary: The Coordinator will play a critical role in administrative support, process management, and logistical coordination, ensuring the seamless execution of all activities related to fundraising, client relations, marketing, and operations. The role requires a proactive, organized, and detail-oriented individual with a passion for process improvement and client service excellence. Key Responsibilities: DealCloud CRM Management Maintain accurate client and investor records, including correspondence, meeting notes, and follow-up tasks. Add new contacts and ensure data accuracy, including addresses and company information. Proactively create follow-up tasks for interactions, assigning them to team members with appropriate deadlines. Regularly clean and update the CRM to ensure data integrity and optimize workflows. Generate and analyze reports, providing actionable insights on investor activity and engagement. Become a DealCloud expert, identifying and implementing improvements to create a best-in-class system. Process Management & Administrative Support Schedule meetings and coordinate calendars for the IR team, including proactive conflict resolution. Coordinate logistics for investor meetings and roadshows, including booking travel, arranging venues, and preparing itineraries and briefing documents. Ensure seamless execution of in-office meetings, including greeting guests (if applicable), coordinating materials, and arranging catering as needed. Support compliance-related processes by managing investor documentation and liaising with legal counsel during closing processes (as needed). Assist with creation and updates of marketing and investor materials, ensuring accessibility and alignment with branding guidelines. Work with design tools (e.g., Canva) and platforms (e.g., Mailchimp) to create and distribute communications. Draft and send follow-up communications, including thank-you emails and responses to investor inquiries (as appropriate). Investor Relations & Marketing Support Maintain comprehensive records of investor interactions and deliverables, ensuring timely follow-up and task completion. Assist with the preparation and distribution of marketing collateral, such as pitchbooks, RFP responses, and investor letters (as appropriate). Manage and update email distribution lists for investor announcements, holiday mailings, and other communications. Coordinate logistics for investor presentations, conferences, and events, including guest lists, RSVPs, and materials. Support social media and website updates. Collaborate with internal teams to gather and provide information for investor requests. Event Planning & Execution Lead planning and logistics for investor events, including the Annual General Meeting (AGM), conferences, and other gatherings. Manage venue selection, negotiate contracts, and coordinate event materials and branding. Organize investor breakfasts, luncheons, and dinners, including guest list management and follow-up communications. Oversee the creation of invitations, promotional materials, and event swag. Virtual Data Room (VDR) & Compliance Management Create and organize VDRs for fundraising and due diligence, managing permissions and access. Monitor VDR activity and ensure regular updates with approved documents. Collaborate with finance and compliance teams to maintain accurate investor records, including final commitment sizes and preferences. Continuously assess and enhance workflows to improve efficiency and accuracy in documentation and data management. What We're Looking For: Highly organized with excellent attention to detail and strong project management skills. Strong communication skills, both written and verbal, with a focus on professional and client-friendly interactions. Proficiency in CRM tools, with DealCloud experience being preferred. Ability to work independently and collaboratively in a fast-paced environment. What We Offer: Exposure to the dynamic world of investor relations and private equity. Opportunities for professional growth and skill-building. A collaborative team environment that values initiative, accountability, and excellence.

in the Dallas, Texas area, not a remote position. Midea America Corp., is one of the world's largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. Midea America is a subsidiary of the Midea Group, a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are ranked #245 as a Fortune Global 500 company and offer one of the most comprehensive product portfolios in the industry. This new position will be responsible for establishing and improving the tools and processes needed to support and sustain business growth in the residential HVAC channel. This will include assessment of current remote support processes; warranty claim processes and service parts management. This role will help hire a team of remote support technicians, warranty, and service parts administrators. This individual will be responsible for creating new processes and bringing on new tools to improve remote support capabilities for customers and internal stakeholders. This role will work closely with our training, tech support, sales, quality, and R&D teams to improve customer service and our products. Essential Job Responsibilities: Become knowledgeable in Midea residential HVAC products, able to answer questions from customers regarding our product's capabilities. Assist with hiring and provide daily oversight of the customer service team. Manage processes for remote technical support, warranty claims and service part management. Manage the documentation to track requests for troubleshooting, warranty claims processing and service parts. Identify and implement process and tool improvements to enhance customer service experience, work with R&D team to improve remote diagnostics capabilities. Communicate common complaints with regular reporting to internal stakeholders. Work with training curriculum and tech support teams to review FAQs. Join occasional customer meetings to promote our customer support capabilities. Work with the insights team to include contractor feedback in our innovation research. Collaborate with the international R&D team regarding product design, problem-solving, and new concept development as related to technical and application-related solutions. Ability to travel domestically. Qualifications: HVAC or similar certification from an accredited institution. 10+ years of experience working with residential HVAC (ducted and ductless) equipment. Strong knowledge of residential HVAC equipment, installation, and troubleshooting. Experience in customer service HVAC role. Goal-oriented & self-managed. Effective communication skills. Computer skills including Microsoft office. Ability to thrive in a collaborative team environment. Ability to adapt written and verbal communications effectively depending on internal or external audience. Preferred Qualifications: Previous experience managing customer service, warranty, and service parts. History of collaborating with global colleagues Midea America Corp, is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Our client is a high-volume, fast-paced insurance office that needs a Customer Success Representative who values attention to detail, analysis, follow-through and keeping a well-oiled machine running. This Customer Success Representative position requires an analytical, straightforward person who enjoys technical work and can communicate with different types of people. This is a long-term career position with opportunities for growth within the company. Customer Success Representative Job Responsibilities: • Answers a high volume of phone calls daily. • Processes changes to active policies. • Provides efficient and effective 5-star customer service. • Enters client data into insurance quoting systems, keeping data accurate. • Obtains underwriting approval by completing insurance applications for coverage and gathering required documentation. Ideal candidates will possess the following: • 3+ years of Customer Service Experience in the Insurance Industry, preferably in an independent agency. • Property and Casualty license • Meticulous and able to carefully review insurance policies and contracts to ensure accuracy and compliance with established processes. • Capable of analyzing insurance data, identifying potential risks, and providing appropriate solutions • Customer-focused and able to address client concerns, answer questions, and provide insight and solutions effectively. • Processed-oriented and able to follow established workflows while also contributing to process improvements when necessary. • Excellent communication skills • Well-organized with good follow-through to completion • Proficient in Microsoft Outlook, Excel, and Word. Proficient in Adobe Reader/Acrobat. Able to adapt and learn new, web-based, computer software programs.

About Us: Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we've expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, and 2023. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Loloi Rugs is seeking a highly motivated and enthusiastic Customer Service Representative for our inbound team based full-time in Dallas, TX. The ideal candidate should have excellent customer service skills, be able to multitask and manage time effectively and exhibit a high degree of professionalism. If you have prior customer service experience and enjoy a fast-paced, entrepreneurial, creative environment with a growing company, then we'd like to hear from you. How to Apply Please submit a resume and cover letter when applying. Within your cover letter, please specify your preferred salary as well as your available start. Responsibilities: Receive incoming calls and make outbound calls Maintain company standards to ensure high-quality service Build relationships with customers to ensure satisfaction and repeat purchasing Provide website login and order information to Customers and Sales Representatives Navigate proprietary software to process faxed, emailed and web submitted orders Analyze back-order reports, fill backorders, and process payment information Complete new account setups using our proprietary software Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome Payment processing via multiple processing platforms Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies Generate and effectively communicate Reports to provide to the customer or representative Attend required departmental meetings Coordinate with internal departments to find solutions and resolve matters Provide customers/ Reps with accurate shipping quotes and services Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area Qualifications: Excellent organization skills Must be able to multi-task, prioritize and manage time effectively Excellent verbal and written communication skills Proficiency in administrative and documentation procedures Ability to always remain professional and courteous with customers Requirements: High School Diploma or equivalent; college degree preferred 2+ years of related work experience in a customer-oriented environment What We Offer Health, dental, and vision benefits Paid parental leave 401(k) with employer match A culture of meritocracy that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Role Details: The primary responsibility of the role is to support Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. Key Responsibilities: Monitoring assigned email boxes and promptly processing emails into CRM database during working hours. Creating Service Requests (SRs) in client's CRM system as the requests are received. Monitoring a general queue for SRs and promptly routing them to the appropriate teams Provide training and shadowing for new associates in this role. Maintaining a record of emails processed Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values. Work with teammates and build strong working relationships with the Research & Advisory Expert community. Receive unlimited access to all research content. Desired Skillsets: Ability to provide world-class service by engaging directly with internal partners and clients Excellent written and verbal communication skills Strong customer service mindset Strong time management and organizational skills Ability to prioritize tasks effectively Attention to detail Ability to use problem solving skills to highlight urgent issues, when needed. Ability to learn new systems and tools quickly Ability to work independently and as part of a team Ability to work with cross functional teams Preferred: Experience working across multiple time zones Prior work experience in customer service Education: Bachelor's degree Required

At Sabre Industries, we connect and power Americas communities with world-class utility and telecom solutions. We reliably build a better world together; one customer, one team, and one community at a time. Our teams live out the organization's core values of integrity, commitment, innovation, and connection. That's how we continuously exceed our high standards of enterprise excellence-by creating a space for our engaged employees to thrive. With consistent hiring opportunities nationwide and countless career levels, chances are the next big step on your career path starts here. We work with our employees to create customized career paths and development in all faucets of the organization. People will always be our greatest asset and we place emphasis on enhancing the lives of our employees. Scope of Responsibility: The PC Support Supervisor is responsible for leading a team of PC Support staff in maintaining, configuring, installing, and troubleshooting of all company owned hardware and software systems. Provides IT related customer service and technical support to all user's company wide and be the point of escalation for all technical or customer issues.. Essential Duties: Manage a team of 5-10 PC Support personnel that cover multiple geographic locations. Assist your team with new Installs or upgrades PC, Office Phones, Cell Phones, Printers, Scanners, Tablets, and accessory equipment for individual users. Maintain an accurate inventory of all PC, laptops, cell phones, tablets, and misc. IT equipment. Manage the Helpdesk Ticketing System and ensures tickets are responded and worked in a timely manner. Handle schedules and coverage for all members of your team. Make asset purchases through our vendors and procurement team. Empower end users by training and educating. Process improvement and reporting. Continually evaluate and improve our processes and provide frequent reporting on SLA's and other helpdesk metrics. Mentors and trains all PC Support team, helping them elevate their knowledge and experience. Escalates more complex problems to the Operations and Executive team. Create and maintain IT documentation for both end users and internal processes and procedures. Work with System and Network Admins acquiring advanced IT knowledge and assisting with their duties. Assist with larger IT projects and be able to run smaller projects independently. Be responsible for ticketing issues for all Sabre locations and manage a team over long distances and several time zones. Additional duties as assigned. Position Requirements: Education: Bachelors in Information Technology, Computer Science, or equivalent experience is preferred Experience: Minimum 5 years hands-on support experience or equivalent 2+ years of experience being in a lead, supervisor, or management role is preferred Working experience with Microsoft Active Directory Administration. Working experience supporting remote access technologies (VPN, RDS) Skills & Abilities: Working knowledge of PC hardware, network printers, and phone systems, and security systems. Working knowledge of Microsoft Windows 10/11 OS. Basic knowledge of Microsoft Windows Server operating systems and Azure environments. Strong working knowledge of O365 suite. IT Certifications a plus. Basic understanding of Network Protocols Strong troubleshooting and problem-solving skills Strong customer-service orientation. Must possess demonstrated analytical and problem-solving skills Must be able to effectively communicate with individuals within all levels of the organization Must be dependable and motivated This position will be required to occasionally travel to all plants/offices in their area and occasionally travel to offices out of state to provide coverage. Physical Requirements: Work may include frequent kneeling and stooping. Work may include lifting objects weighing up to and sometimes exceeding 50 pounds. Occasional travel to other plant and office locations may be required. At Sabre Industries, we invest in your future with a competitive benefits program. As a full-time employee, you are eligible for: Medical, Dental & Vision coverage 401(k) with Company Match Continuing Education & Tuition Reimbursement Life and Disability Coverage Paid Time Off & Paid Holidays Health and Wellness Resources Employee Discounts Sabre Industries is an Equal Opportunity Employer: M/F/Vets/Disabled/Sexual Orientation/Gender Identity

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Candidate must live in the Dallas, TX region as the position will require field visits within the region. In addition, candidate must have intellectual and development disability (IDD) experience. Position Purpose: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators May perform home and/or other site visits to assess member's needs and collaborate with healthcare providers and partners Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner Performs other duties as assigned Complies with all policies and standards Education/Experience: Requires a bachelor's degree and 2 - 4 years of related experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. License/Certification: RN or LCSW preferred. Pay Range: $25.97 - $46.68 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the Sales and Service Advisor position at Caliber Auto Care. Join our team and help us drive customer satisfaction to new heights! Caliber Auto Care proudly serves the greater Dallas & Fort Worth areas and provide great service on an array of automotive services, optimizing performance utilizing proven processes inside of a systematic approach to automotive repair. The Service Advisor is responsible for selling and promoting all products and services offered by Caliber Auto Care by following the company's store standards and expectations. Compensation: $45,000/Yr. to $60,000/Yr. Benefits: Closed Sundays Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement!!! Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques. Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers Other duties as assigned Qualifications: High School Diploma or equivalent Must be at least 18 years of age Prior experience as a Service Advisor is highly preferred, but not required Professional appearance and proven ability to work in a process driven environment Possess valid driver's license Ability to work a minimum of five days, including Saturdays Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The facilities manager oversees all aspects of building functions and guarantees the safety and functionality of all facilities. Duties include running routine safety inspections, corresponding with contractors, planning maintenance work, maintaining records, and supervising facilities staff. Our ideal candidate is well-versed in facilities management processes and exhibits high multitasking and organizational abilities. Essential Job Functions: Strategically oversee space leasing initiatives within the facility to optimize utilization, generating comprehensive reports for informed decision-making. Efficiently monitor and manage vendor expenses to ensure cost-effectiveness and streamlined performance within the facility. Ensure strict adherence to ISO facility audit requirements, meticulously maintaining accurate records to uphold regulatory compliance. Act as the key liaison for vendors and logistics, sourcing, negotiating contracts, and managing branding and interior elements to guarantee seamless operations within the facility located in Carrollton, Texas. Spearhead procurement activities, including managing purchase requisitions, service receipts, and collaborating with the accounts payable team to ensure seamless. Operational financial workflows. Exercise supervision over the installation, maintenance, and repair of facility infrastructure, ensuring a functional and efficient work environment. Manage administrative services encompassing housekeeping supplies and locker facilities, upholding, and promoting workplace standards. Direct and assess construction projects aimed at modifying facility spaces, meticulously planning layouts, and overseeing installations in office spaces to optimize the overall workspace efficiency. Overseeing newly assigned project requirements entails coordinating essential elements with vendors, ensuring strict adherence to timelines in support of ongoing facility initiatives. Authorize clearance of no dues for departing personnel from the facilities administration perspective. Oversee facility operations and the maintenance of machines, including managing maintenance contracts, to support daily activities. Ensure compliance with local fire codes, coordinate emergency provisions, prioritize staff safety and supervise disaster evacuations in accordance with province/state regulations. Excellent verbal and written communication skills. Professional leadership experience and strong attention to detail. Proficiency with Microsoft 365. The ability to work within procurement and administration systems to execute daily requirements. Requirements: BA in facility management, business, information management, or engineering (Preferred) 2-3 years in related positions Experience planning and maintaining facility budgets Excellent verbal and written communication skills Professional leadership experience Contract handling experience Strong attention to detail Advanced mechanical and plumbing skills Knowledge of HVAC and other building systems Ability to lift heavy objects and do other labor-intensive tasks Excellent time management and multitasking skills Basic understanding of accounting and finance principles Great leadership and problem-solving skills Equal Employment Opportunity

Responsible for overseeing and managing the delivery of mechanical services for commercial clients. This role ensures that all service projects are completed efficiently, safely, and within budget. The ideal candidate will have a strong background in mechanical construction, excellent leadership abilities, and a focus on customer satisfaction. This position requires collaboration with clients, service technicians, and other departments to maintain high service standards and promote continuous improvement. Key Responsibilities: Manage and oversee all aspects of commercial service operations, including HVAC, plumbing, and other mechanical systems. Coordinate service schedules, dispatch technicians, and ensure timely project completion. Monitor project budgets, control costs, and ensure profitability. Ensure compliance with safety regulations and company standards. Develop and maintain strong relationships with commercial clients, addressing concerns, and ensuring customer satisfaction. Supervise and mentor service technicians, providing guidance, training, and performance feedback. Collaborate with sales teams to identify business opportunities and assist with proposals for service contracts. Review and approve work orders, ensuring accuracy and completeness of all documentation. Stay updated on industry trends, technologies, and regulations. Manage emergency service calls and ensure appropriate resource allocation. Ensure proper maintenance and inventory of service tools, vehicles, and equipment. Qualifications: Bachelor's degree in construction management, mechanical engineering, or related field (preferred). 5+ years of experience in mechanical services or commercial construction, with at least 2 years in a management role. Strong knowledge of HVAC, plumbing, and mechanical systems in a commercial setting. Excellent organizational and leadership skills. Proficiency in project management software and Microsoft Office Suite. Strong communication and interpersonal skills. Ability to handle multiple projects simultaneously and work well under pressure. Valid driver's license and ability to travel to various job sites.

IVR app development on Genesys GVP using Nuance Speech Server, Nuance Dialog modules. Developing web services Design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat Implementing multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace Call Recording, VoIP technology, and CRM and IVR solutions. Integrating Genesys with third party applications including but not limited to Salesforce and Remedy Responsible for supporting call center routing strategies Maintain and manage Genesys Routing, Framework and reporting The pay range for this role is $ 70,000 - $75,000 per annum including variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Do you have a passion for helping customers solve problems? Customer Service Representative Hiring onsite in San Antonio, TX $15.00 HR Great Benefits and Incentives Paid Training! Summary: As an Onsite Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. What you will be doing: Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily). Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate Acknowledge and resolve customer complaints and difficult situations. Process required transactions via web-based applications. Submit research requests in a concise yet accurate Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. What you get: Full Time Employment Hourly Rate of $15.00 starting on day one This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours. Business/Operations Hours: Monday - Sunday, 24/7 Differential Shift Differential of $1.50 an hour if working hours between (6:00PM to 6:00AM) Monday - Sunday or Weekend shift differential of $1.00 an hour (Saturday - Sunday) between 6am-6pm Incentive Plan - Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training Paid Training: Training Schedule: Monday-Friday (11:00am-8:00pm) Career Growth Opportunities Great Work Environment Benefits: Vacation, Sick Time, and Holiday Pay Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one) 401K People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong commitment and work ethic. Consistent attendance with ability to meet work schedule including the required training period. Successful completion of Conduent 3-to-6-week new hire paid training programs Effective and accurate written and verbal communication skills. Effective problem-solving skills. Can navigate multiple applications/screens and research solutions with This would include navigating multiple computer systems and platforms. Love helping people and guiding them to the best solution for their issue Are excited by innovative Provide calm conflict resolution and problem solving for frustrated Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. Required Qualifications: Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Six months minimum experience in call center, customer service and/or dispatcher experience. Customer Service experience. Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications. Must be able to successfully pass a criminal background, credit check, and security fingerprint. Preferred Qualifications: 1+ years of previous call center experience Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Our Banking client in Dallas, TX is looking to hire a Member Services Representative on a direct hire basis. Company Profile: Well established credit union Friendly staff and happy work environment Member Services Representative: Open, Close and Maintain member accounts Refer loan products Assist members with bookkeeping and checking account issues Educate members on applicable products to enhance their banking experience Reset mobile application and website logins Help with bill payer questions and troubleshoot basic website issues Responsible for handling customer inquiries via email and chat Responsible for maintaining a high level of professionalism, dependability, availability and flexibility Member Services Representative Profile: Bachelors degree highly preferred 2+ years of customer service/ call center experience Financial institution experience preferred MUST have an acceptable Credit Report Professional phone presence Strong MS Office Skills (Word, Excel, Outlook) Features and Benefits of Client: Medical/Dental/ Vision- 100% covered by employer Casual Fridays 401K with match 12 paid holidays PTO Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Acara solutions is looking for a Builder Support Representative to hire in Fort Worth, TX for our partner Pay Rate: $22 - $24/hr The primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders, creating orders, communicating backorders, scheduling deliveries, trouble-shooting issues, and assisting with billing discrepancies. Most of the customer interactions will be by phone or email. Key Responsibilities ADMINISTRATIVE Maintain a full understanding of product lines, nuances to products, and be able to create complete, accurate specifications on demand. Utilize Eclipse to manage backorders communicated by writer (calling queue). Receive and execute purchase orders on behalf of customer's needs. Manage backorders by contacting vendors for updates on ETAs and communicate to the writer and the customer. Provide solutions as needed. Enter Service Now tickets for maintenance issues, technical issues. CUSTOMER FOCUS Own the call by trouble-shooting issues and following up with updates until resolved. Provide clear communication to customer as well as writer utilizing internal notes section in Eclipse and/or Salesforce Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer. Required Skills / Qualifications: Associates degree or higher Minimum 1 year in customer service role for a complex sales cycle in similar industries Proficient in Microsoft Suite of products

Gardian Holdings, LLC is a leading manufacturer of patented cargo securement technologies used in over the road, rail and ocean shipping. Gardian Holdings, LLC has a long history of market leading innovations in this space and is growing rapidly with its two primary products, Ty-Gard and Shock-Gard. Shock-Gard LLC is seeking a new office team member to be part of a close working high functioning team that delivers exceptional service to our customers. 100% fully funded benefits including medical, vision, dental and 401K with employer match. Full Time Employment Office hours M-F: 7-4 or 8-5. Flexible. Location: 3951 Corporate Drive, Lancaster, TX JOB TITLE: Customer Service Representative DEPARTMENT: Admin REPORTS TO: Plant Manager CLASSIFICATION: Non-Exempt General : The position will be responsible for managing all aspects when fulfilling a customer order in a B2B environment. This includes working with internal and external suppliers and customers to make every order a positive experience for the customer. Good organizational skills are a must. Orders will be received via electronic means and then executed upon via our internal process. Responsibilities: Directly communicates with customer contacts to fulfill orders. Contact is via phone, email, and ERP order management software systems. Create work orders to provide to the operations team for order fulfillment. Generates packing lists, labels, and other shipping documentation specific to order needs. Communicates with internal colleagues, carriers, supplies, customers, and anyone required to meet the order requirements. Data entry into ERP systems. Other duties that may be assigned. Skills, Knowledge and Experience: Minimum 2 years of experience in customer service in B2B positions. Direct customer interaction experience. Proficiency in Microsoft Office required. Proficient in general computer skills. Excellent writing skills including construction of emails. Strong attention to details and time management skills. Positive attitude with excellent teamwork, interpersonal, self-motivation and communication skills required. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Periods of standing/walking/sitting. Occasionally work near moving mechanical parts. Occasional loud noise. Occasional varying environmental temperature changes. PAY AND BENEFITS: Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Health insurance, Life insurance, Paid time off, and Vision insurance. All benefits are paid 100% for the employee. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.