Customer service supervisor jobs in Davenport, IA - 370 jobs
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Customer Service Specialist
Service Advisor-Supervisor
Altorfer Inc.
Customer service supervisor job in Davenport, IA
Req No. 2025-5494 Category Management Type Regular Full-Time Union or Non-Union Non-Union Division Heavy Company Altorfer Inc Working Hours/Days Working Hours: 7:30am-5:00pm Monday - Friday, Saturday rotations and other hours as needed.
Overview: Work with an experienced team to provide exceptional service to customers. Team manages shop personnel to ensure communication flows effectively between customers, shop management and shop technicians.
Basic Duties
Basic Duties:
Communication with customers when scheduling repairs in the shop. Communication via email, phone, and business systems.
Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
Responsible for managing the yard facilitator(s) and daily yard operations.
Demonstrate strong customer communication & developmental skills as well as the ability to assist, manage and motivate a large, diverse workforce.
Assist the service department with answering phone calls, payroll review and entry, and service office organization & appearance.
Perform other duties as assigned.
Qualifications
Qualifications:
2 years' experience in servicesupervisory setting.
Military and veterans encouraged to apply.
Previous engine, power train, hydraulic, service repair and maintenance knowledge is a plus.
Excellent communication skills (verbal and written) and customerservice skills are needed.
Ability to write professional business communication by email or letter is required.
Experience in DBS,SIS Vision Link, Service & Equipment Link networks experience a plus.
Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
Must be able to work in a fast-paced environment.
Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Physical Requirements/Working Conditions
Working Conditions:
This position mainly works in an office environment but there may be times you'll go out in the service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May occasionally go out on the shop floor supporting service operations, when doing this appropriate safety equipment is required to be worn (IE- safety glasses or side shields and steel toe shoes/boots). Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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$33k-57k yearly est. 2d ago
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RPS Client Service Specialist
Old National Bank 4.4
Customer service supervisor job in Davenport, IA
Category/Function Trust/Wealth Management Type Regular Full-Time Requisition ID 2025-18578 Workplace Type On Site
Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are seeking a RPS Service Specialist that will be responsible for providing support to RPS team members and clients as a member of the Retirement Plan Services Product & Operations team. This role will have client-facing responsibilities in addition to being a key member of the product team to create scalability within the operational aspects of managing our advisory clients. This role is an integral part of the department's success in delivering a best in case experience to our clients.
Salary Range
The salary range for this position is $18.25/hr. - $29.75/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.
Key Accountabilities:
Assist the RPS team with day-to-day servicing of our advisory clients
Assist in preparation of fee benchmarking & investment reports
Assist in the preparation of client materials
Liaison between Sales, Relationship Managers, and the client during new client onboarding
Assist with preparing education materials to use for group and participant meetings
RPS Account Maintenance:
Ensure client information is set up on systems (Salesforce, RPAG) and reviewed periodically for accuracy and updates
Track and provide reports to RPS team members to ensure components of our Fiduciary Lifecycle Program are delivered in the expected timeframe.
Coordinate with recordkeepers if there are changes to the account or agreements (for example, investment lineup changes, fee changes, etc)
Product Management
Coordinate components on identified project initiatives, including documentation of decisions, timelines, implementation, and training.
Partner with team members and other business areas to deliver on company objectives to grow the retirement plan services business.
Perform other job-related duties and special projects as the need arises.
Provide administrative support to RPS key personnel.
Key Competencies for Position:
Detail Oriented
Self-starter with ability to prioritize work
Accountability
Strong administrative/organizational skills
Relationship building and collaboration - interpersonal skills
Qualifications and Education Requirements
Years of Experience: 3+ years retirement industry experience
Adept at utilizing Microsoft Office products, including Excel, Word, and PowerPoint.
Proficient communication skills used for both internal and external clients
Strong analysis and decision-making skills
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
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$18.3 hourly 2d ago
Customer Support Representative
Collabera 4.5
Customer service supervisor job in Milan, IL
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
Distributes additional product/service/policy information to customers, dealers
Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-50k yearly est. 1d ago
Customer Support Representative
Culligan 65Ia
Customer service supervisor job in Davenport, IA
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
We offer competitive compensation & benefits including:
Medical
Dental
Vision
life
401(k)
Paid time off
Company Overview
As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.
Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customerservice representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.
The goal of this position is to supply a superior level of service that exceeds the customers expectations. To be a successful customerservice rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Answer customer inquiries on the telephone.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.
Must be able to lift 50 lbs
Qualifications
High school diploma or GED.
Minimum two years of customerservice experience preferred.
Strong time management and project management skills.
Proficient in Microsoft Office (word, excel, outlook).
Excellent communication skills, both written and verbal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization
$34k-43k yearly est. 21d ago
Sr. Coord, Customer Service
Smurfit Westrock
Customer service supervisor job in Clinton, IA
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Sr. Coord, CustomerService
Reports To: CustomerService Manager
Position Summary
The Account Manager is responsible for managing customer accounts by processing orders, coordinating production requirements, and ensuring timely delivery of products. This role requires a strong understanding of company products, processes, pricing structures, and delivery capabilities. Under general supervision, the Account Manager receives and records customer orders, prepares quotes and estimates, and serves as a liaison between customers, production, and internal support teams. The position requires strong communication, follow-up, and execution skills within a manufacturing environment. Other duties may be assigned as needed.
Duties And Responsibilities
Receive and record customer orders accurately and in a timely manner. Respond to customer inquiries regarding pricing options, product availability, and suitability for customer processes. Prepare quotes and estimates in accordance with established pricing structures. Coordinate new business review projects and provide daily production status updates. Check inventory levels and order materials from approved vendors as necessary to fulfill customer orders. Schedule and prioritize customer orders to meet delivery commitments. Arrange product delivery through established carriers. Record, research, and resolve customer complaints within established guidelines. Escalate complex or sensitive issues as appropriate for resolution. Assist with recovery of aged receivables. Coordinate internal resources to deliver value-added services to customer accounts. Develop and maintain strong customer relationships that contribute to product, pricing, and service strategy planning. Support management and sales teams in developing new market opportunities within the assigned territory or market. Perform other departmental duties as assigned.
Knowledge, Skills, And Abilities
Ability to understand and apply departmental policies and procedures. Strong oral and written communication skills with the ability to interact effectively with management, employees, and customers. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Ability to learn machine capabilities, pricing models, and estimating processes. Strong numerical aptitude and attention to detail. Excellent problem-solving skills. Experience with data entry systems; AS-400 experience preferred. Ability to work effectively in a team-oriented environment.
Education And Experience
Bachelor's degree in Marketing or a related field, or equivalent experience. Minimum of 2-5 years of relevant experience.
Working Conditions
Regular day-shift position with overtime as needed. Occasional travel may be required.
Physical Requirements
No special physical requirements. Must have sufficient visual ability to read and the mobility necessary to access and operate equipment required to perform essential job duties.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
$31k-41k yearly est. 4d ago
Retail Team Manager
Wahid Inc.
Customer service supervisor job in Clinton, IA
Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customerservice
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid driver's license
Ability to work at least 45 hours work week
Reliable transportation
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$43k-88k yearly est. Auto-Apply 60d+ ago
Care Experience Manager
Aveanna Healthcare
Customer service supervisor job in Davenport, IA
Salary:$45,000.00 per year Details At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day.
Why You'll Love This Role
* On-call - phone-based support only, and you'll be paid for your time
* No hands-on clinical work required - focus on coordination and communication
* Be part of a purpose-driven team that's passionate about making a difference
* Opportunities for advancement and career growth
* Build lasting relationships with families and caregivers
* Make an impact in your community
What You'll Do
* Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
* Manage caregiver schedules to ensure the right match of skills and availability
* Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
* Maintain accurate and up-to-date records, schedules, and reports
* Participate in the on-call rotation - phone support only, and paid
* Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
* Handle problem-solving with professionalism and empathy - turning challenges into opportunities
* Manage performance and support the retention of caregivers through engagement and timely feedback
What We're Looking For
* Bachelor's degree or equivalent work experience
* 2+ years of experience in sales, customerservice, or a fast-paced office environment
* Strong organizational and time management skills
* Excellent communication, relationship-building, and problem-solving skills
* Comfortable using MS Office and learning new systems quickly
* Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
* Thrive in fast-paced environments
* Are proactive, adaptable, and solution-oriented
* Genuinely enjoy helping others
* Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you!
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
$45k yearly 19d ago
Customer Service Associate
Hertz 4.3
Customer service supervisor job in Moline, IL
The CustomerService Associate provides customerservice that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customerservice. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $16.00/hr.
Qualifications:
3+ years of demonstrated experience in customerservice, with experience in operations and sales. Rental car experience a plus. Excellent customerservice skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
Up to 40% off the base rate of any standard Hertz rental
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$16 hourly Auto-Apply 1d ago
Retail Customer Service Specialist (Shared-Multiple Locations)
1715 High School
Customer service supervisor job in Davenport, IA
The individual selected for this role will be expected to work at Store #3507, located at: 3871 Elmore Avenue, Ste B, Davenport, IA 52807
This is a Part-Time job.
Starting Pay: $16.26/hr or based on relevant experience
This position is essential to the success of our retail stores. CustomerService Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. CustomerService Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerService Specialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a āmeets expectationsā (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
$16.3 hourly Auto-Apply 60d+ ago
Contact Center Agent
IH Mississippi Valley Credit Union 4.0
Customer service supervisor job in Moline, IL
Job Description
Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills, if you enjoy building connections and delivering excellent service, your skills will be a great match.
This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.
Summary of the Position:
The Contact Center Agent is a first point of contact for our members, handling inbound calls and supporting a variety of inquiries and transactions. This role requires strong communication skills, a member-first mindset, and a solid understanding of Credit Union operations. Contact Center Agents actively promote products and services that meet members' needs while delivering exceptional service and building lasting relationships.
The successful candidate should have the following skills/qualifications:
High School diploma or equivalent.
Strong ability to assess member needs with understanding, patience and compassion.
Proficient in relevant computer applications.
Ability to handle multiple tasks efficiently, such as taking calls while updating records.
Educate members on financial tools; accurately and efficiently apply policies and procedures.
Reliable and Motivated to help others.
What are some of the responsibilities of a Contact Center Agent?
Assist members with account inquiries, information on loans, online banking, and other financial needs.
Resolve member issues efficiently, aiming for first-contact resolution.
Build relationships and identify opportunities to match members with products and services that support their financial wellness.
Accurately document member interactions and follow compliance procedures.
Participate in meetings, training, and organizational initiatives.
Stay current on policies, technology, and remote delivery options.
Take initiative for personal development and skill-building.
Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm.
Anticipated start date of the position is February 17, 2026.
Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits *********************** Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.
Outstanding training; We are committed to learning new skills and growing personally & professionally
Competitive compensation
401(k) with company match and profit sharing
Paid time off with paid holidays
Life Insurance
Paid Community Volunteering
Education reimbursement
Fitness reimbursement
Health insurance including dental and vision
Flexible Spending Accounts & Health Savings Accounts
Employee Assistance Program (EAP)
Access to fitness center
Move Up your career at IHMVCU with this great opportunity!
Physical Requirements:
Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Lifting Demands: Up to 10 lbs.
Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
$30k-35k yearly est. 5d ago
Supervisor, Premium Services
Home Office Careers
Customer service supervisor job in Rock Island, IL
Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.
We are currently seeking Service Advisor to join our Ed Morse team.
Responsibilities
Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
The goal is to provide customer satisfaction and maximize dealership sales of parts and service
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
Promptly meet and greet servicecustomers warmly and be the perfect host
Listen to customer's reason(s) for bringing their vehicle to the service department
Offer logical diagnostic services or repairs to satisfy customer's concerns
Provide accurate estimates for all the services or repairs recommended
Qualifications
Candidates must be well spoken, have excellent telephone skills.
Be a positive associate who provides exceptional personalized service to our guests and community.
Conduct all business with sincerity, honesty, and genuine concern for customers.
Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
Maintain a customer satisfaction rating above zone average.
Why Ed Morse?
In addition to a rewarding career, Ed Morse offers our employees the following:
Weekly Pay
Uncapped earning potential! -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Sick Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 30+ brands
Ongoing Education - receive manufacturer and product knowledge training
$71k-103k yearly est. Auto-Apply 7d ago
FOH Services Supervisor
Barrel House 4.0
Customer service supervisor job in Davenport, IA
The Front of House (FOH) ServiceSupervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members' participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity.
Benefits & Perks:
Health Insurance (Medical, Dental, & Vision)
401k Match Retirement Plan
Employee Meal Discount Program
Company Overview:
At Barrel House, the foundation of any position is our We CARE Cultureā¢. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members.
Core Responsibilities:
Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks
Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team's progress.
Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example.
Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture.
Ensures Barrel House Steps of Service, service standards are being met.
Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach
goals.
Responsible for training and implementing roll-out specials to all FOH team members.
Manages FOH Service Staff and ensures checklist duties are complete.
Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation.
Responsible for completing a liquor order and forwarding to the GM for review.
Backs up all FOH personnel as needed, including running orders to the guest's table.
Communicate clear instructions & delegates responsibilities to team members.
Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo).
Delivers quality guest service and monitors the level of service throughout the restaurant.
Assisting in the development of strategies that the team members can use to better reach goals.
Assessing the work performance of their employees and identifying areas that need improvement
Ensuring that business goals, deadlines and performance standards are met
Training and onboarding new hires to make sure they understand their roles
Setting goals for workers and making sure they comply with the company's plans and vision
Recommend new employees to the human resources team based on an assessment of their performance
Reporting performance records and evaluations to HR and senior management
Adheres to Barrel House company standards, including personal hygiene and appearance.
Adheres to health and safety standards when handling food.
Qualifications:
Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS).
Be able to work in a standing position for extended periods of time.
Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
Must be able to reliably commute to on-site location.
Must be authorized to work in the United States.
Must be over the age of 18 years old.
Compensation: $18.00 - $20.00 per hour
We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things.
At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless!
If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals.
We CARE Culture
C - Create a Positive Experience
A - Attention to Guest Needs
R - Respond Appropriately and Politely
E - Exceed Guest Expectations
$18-20 hourly Auto-Apply 60d+ ago
Guest Service Manager
Clinton 4.7
Customer service supervisor job in Clinton, IA
Who We Are Founded in Hull, Iowa in 1981, Pizza Ranch has grown from a single location into one of the nation's premier fast-casual restaurant chains. With over 200 locations across thirteen states, our concept combines a crave-worthy buffet of pizza, crispy ranch chicken, salads, desserts, and a full-service delivery and takeout model-all designed to serve up legendary experiences.
At the heart of Pizza Ranch is our mission:
"To establish every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."
We believe in positively impacting every guest, team member, and community we serve. If you're someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership-this is the place for you.
Job Summary:
As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You'll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts-especially nights and weekends.
You'll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You'll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.
Key Responsibilities Include, but Are Not Limited To:
Lead and support restaurant operations during peak periods
Execute and uphold Pizza Ranch food quality and guest service standards
Assist with food ordering and maintaining proper inventory levels
Conduct regular cleanliness, safety, and maintenance walkthroughs
Interview, hire, and onboard new team members
Provide coaching and apply progressive discipline when necessary
Analyze guest feedback and implement improvements using Qualtrics and other tools
Collaborate with the management team to control food and labor costs
Model a positive and professional attitude with staff and guests
Contribute to a team culture that promotes respect, accountability, and excellence
Lead training and development efforts to ensure team success
Expectations:
Improve food quality and guest satisfaction metrics
Successfully manage and lead high-volume rush shifts
Drive a culture of safety, cleanliness, and operational excellence
Demonstrate strong leadership, communication, and conflict resolution skills
Be available to work flexible hours, including evenings and weekends
Qualifications:
Prior restaurant management experience preferred
Strong leadership and team-building skills
Excellent organizational, multitasking, and problem-solving abilities
Proficiency in basic computer applications
High school diploma or equivalent
Ability to work in a fast-paced, hands-on environment
Passion for hospitality and people development
If you're ready to grow your leadership skills and make a legendary impact, we invite you to apply and be part of something special at Pizza Ranch .
View all jobs at this company
$28k-35k yearly est. 60d+ ago
Guest Service Manager
Bettendorf 3.7
Customer service supervisor job in Bettendorf, IA
Who We Are Founded in Hull, Iowa in 1981, Pizza Ranch has grown from a single location into one of the nation's premier fast-casual restaurant chains. With over 200 locations across thirteen states, our concept combines a crave-worthy buffet of pizza, crispy ranch chicken, salads, desserts, and a full-service delivery and takeout model-all designed to serve up legendary experiences.
At the heart of Pizza Ranch is our mission:
"To establish every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."
We believe in positively impacting every guest, team member, and community we serve. If you're someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership-this is the place for you.
Job Summary:
As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You'll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts-especially nights and weekends.
You'll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You'll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.
Key Responsibilities Include, but Are Not Limited To:
Lead and support restaurant operations during peak periods
Execute and uphold Pizza Ranch food quality and guest service standards
Assist with food ordering and maintaining proper inventory levels
Conduct regular cleanliness, safety, and maintenance walkthroughs
Interview, hire, and onboard new team members
Provide coaching and apply progressive discipline when necessary
Analyze guest feedback and implement improvements using Qualtrics and other tools
Collaborate with the management team to control food and labor costs
Model a positive and professional attitude with staff and guests
Contribute to a team culture that promotes respect, accountability, and excellence
Lead training and development efforts to ensure team success
Expectations:
Improve food quality and guest satisfaction metrics
Successfully manage and lead high-volume rush shifts
Drive a culture of safety, cleanliness, and operational excellence
Demonstrate strong leadership, communication, and conflict resolution skills
Be available to work flexible hours, including evenings and weekends
Qualifications:
Prior restaurant management experience preferred
Strong leadership and team-building skills
Excellent organizational, multitasking, and problem-solving abilities
Proficiency in basic computer applications
High school diploma or equivalent
Ability to work in a fast-paced, hands-on environment
Passion for hospitality and people development
If you're ready to grow your leadership skills and make a legendary impact, we invite you to apply and be part of something special at Pizza Ranch .
View all jobs at this company
$38k-46k yearly est. 60d+ ago
Customer Support Representative
Collabera 4.5
Customer service supervisor job in Milan, IL
Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.
Job Description
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
Distributes additional product/service/policy information to customers, dealers
Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-50k yearly est. 60d+ ago
Customer Support Representative
Culligan 65Ia
Customer service supervisor job in Davenport, IA
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
We offer competitive compensation & benefits including:
Medical
Dental
Vision
life
401(k)
Paid time off
Company Overview
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.
Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customerservice representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.
The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customerservice rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Answer customer inquiries on the telephone.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.
Must be able to lift 50 lbs
Qualifications
High school diploma or GED.
Minimum two years of customerservice experience preferred.
Strong time management and project management skills.
Proficient in Microsoft Office (word, excel, outlook).
Excellent communication skills, both written and verbal.
Competencies:To perform the job successfully, an individual should demonstrate the following competencies in this position.Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization Compensation: $17.00 - $18.50 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customerservice. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$17-18.5 hourly Auto-Apply 60d+ ago
Retail Team Manager
Wahid Inc.
Customer service supervisor job in Galesburg, IL
Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customerservice
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid drivers license
Ability to work at least 45 hours work week
Reliable transportation
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$55k-113k yearly est. Auto-Apply 60d+ ago
Contact Center Agent
IH Mississippi Valley Credit Union 4.0
Customer service supervisor job in Moline, IL
Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills, if you enjoy building connections and delivering excellent service, your skills will be a great match.
This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.
Summary of the Position:
The Contact Center Agent is a first point of contact for our members, handling inbound calls and supporting a variety of inquiries and transactions. This role requires strong communication skills, a member-first mindset, and a solid understanding of Credit Union operations. Contact Center Agents actively promote products and services that meet members' needs while delivering exceptional service and building lasting relationships.
The successful candidate should have the following skills/qualifications:
* High School diploma or equivalent.
* Strong ability to assess member needs with understanding, patience and compassion.
* Proficient in relevant computer applications.
* Ability to handle multiple tasks efficiently, such as taking calls while updating records.
* Educate members on financial tools; accurately and efficiently apply policies and procedures.
* Reliable and Motivated to help others.
What are some of the responsibilities of a Contact Center Agent?
* Assist members with account inquiries, information on loans, online banking, and other financial needs.
* Resolve member issues efficiently, aiming for first-contact resolution.
* Build relationships and identify opportunities to match members with products and services that support their financial wellness.
* Accurately document member interactions and follow compliance procedures.
* Participate in meetings, training, and organizational initiatives.
* Stay current on policies, technology, and remote delivery options.
* Take initiative for personal development and skill-building.
* Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm.
* Anticipated start date of the position is February 17, 2026.
Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits *********************** Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.
* Outstanding training; We are committed to learning new skills and growing personally & professionally
* Competitive compensation
* 401(k) with company match and profit sharing
* Paid time off with paid holidays
* Life Insurance
* Paid Community Volunteering
* Education reimbursement
* Fitness reimbursement
* Health insurance including dental and vision
* Flexible Spending Accounts & Health Savings Accounts
* Employee Assistance Program (EAP)
* Access to fitness center
Move Up your career at IHMVCU with this great opportunity!
Physical Requirements:
* Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
* Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
* Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
* Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
* Lifting Demands: Up to 10 lbs.
* Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
$30k-35k yearly est. 6d ago
FOH Service Supervisor
Barrel House 4.0
Customer service supervisor job in Davenport, IA
The Front of House (FOH) ServiceSupervisor is a team leader and is primarily responsible for overseeing employees and guiding the tempo of service throughout operations at Barrel House. A Supervisor position monitors team members' participation to ensure everyone has proper training and provides additional training if needed. Their duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring employee performance to ensure maximum productivity.
Benefits & Perks:
Health Insurance (Medical, Dental, & Vision)
401k Match Retirement Plan
Employee Meal Discount Program
Company Overview:
At Barrel House, the foundation of any position is our We CARE Cultureā¢. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members.
Core Responsibilities:
Managing the workflow of day-to-day operations for their employees by creating team objectives, assigning, and delegating tasks
Communicates with the general manager regarding all issues that happen on a shift. Create and distribute reports to update the company on the team's progress.
Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example.
Motivate and encourage team members to recognize and embody the Barrel House We CARE Culture.
Ensures Barrel House Steps of Service, service standards are being met.
Determine the completion timeline and monitor progress to keep the project on track and on schedule. Develop a strategy that the team members can use to better reach
goals.
Responsible for training and implementing roll-out specials to all FOH team members.
Manages FOH Service Staff and ensures checklist duties are complete.
Ensures bar standards are being followed & supervises or coordinates activities of bartending staff engaged in cocktail preparation.
Responsible for completing a liquor order and forwarding to the GM for review.
Backs up all FOH personnel as needed, including running orders to the guest's table.
Communicate clear instructions & delegates responsibilities to team members.
Ensures menu items are prepared properly by monitoring and overseeing Expediting role (Expo).
Delivers quality guest service and monitors the level of service throughout the restaurant.
Assisting in the development of strategies that the team members can use to better reach goals.
Assessing the work performance of their employees and identifying areas that need improvement
Ensuring that business goals, deadlines and performance standards are met
Training and onboarding new hires to make sure they understand their roles
Setting goals for workers and making sure they comply with the company's plans and vision
Recommend new employees to the human resources team based on an assessment of their performance
Reporting performance records and evaluations to HR and senior management
Adheres to Barrel House company standards, including personal hygiene and appearance.
Adheres to health and safety standards when handling food.
Qualifications:
Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS).
Be able to work in a standing position for extended periods of time.
Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
Must be able to reliably commute to on-site location.
Must be authorized to work in the United States.
Must be over the age of 18 years old.
Compensation: $15.00 - $18.00 per hour
We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things.
At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless!
If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals.
We CARE Culture
C - Create a Positive Experience
A - Attention to Guest Needs
R - Respond Appropriately and Politely
E - Exceed Guest Expectations
How much does a customer service supervisor earn in Davenport, IA?
The average customer service supervisor in Davenport, IA earns between $25,000 and $48,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Davenport, IA