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Customer Service Supervisor Jobs in De Pere, WI

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  • Customer Service Representative

    Crane Engineering Sales Inc. 4.1company rating

    Customer Service Supervisor Job 17 miles from De Pere

    We are a family-oriented Midwest and East coast based company; with locations in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. As a result of our growth, we have a need for a Customer Service Representative. The Customer Service Representative provides superior service to customers by accurately processing orders through system and proactively monitoring and communicating customers' anticipated requirements by utilizing excellent, in-depth knowledge of Crane services. Our mission is to help customers succeed. To achieve our mission, we've instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization's success and are recognized for creating “WOW!” customer experiences. What You Get To Do · Demonstrates and promotes Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun). · Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers. · Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner. · Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders. · Communicate with vendors on a routine basis to follow-up and expedite current orders. · Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type. · Responds to internal and external customer requests. · Processes returns, warranties and credits accurately and timely. · Tracks orders through the system and follows up with vendors to ensure that ship dates are met. · Attaches packing slips with the appropriate paperwork once shipments arrive at Crane. · Performs typing, emailing, faxing or other administrative duties as needed. · Verifies accuracy of factory acknowledgements; immediately corrects errors. · Coordinates factory generated lead feedback to our principals. · Processes warranties and returns within specified warehouse or factory authorized timeframe. · Works with accounting to resolve customer payment or vendor invoice issues. · Provides back-up determining the nature of callers' business and directs them to appropriate destination. · May perform other duties as assigned. Requirements: What We Need From You · Associate's degree in a related field; one-year related experience or knowledge with distribution services and/or service operations. · Displays an ability to learn rapidly and adapt quickly to changing situations. · Highly skilled at multi-tasking and is reliable in meeting schedules and deadlines. · Works well in cooperation with others for the benefit of the organization. · Ability to effectively perform the duties and responsibilities of the position. · Ability to manage difficult or emotional customer situations. · Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane's success. · Meets commitments and maintains confidentiality. · Speaks clearly and persuasively in positive or negative situations. · Writes clearly and informatively and edits work for spelling and grammar. · Excellent customer service skills (friendly, courteous and helpful). · Ability to write reports, business correspondence and procedure manuals. · Working knowledge of Microsoft Word and Excel. We Are Winning When Our expectations are that team members demonstrate our Core Values. · Integrity & Respect - Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives. · Teamwork - Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success. · Customer Focus - Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty. · Excellence & Innovation - Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas. · Passion & Energy - Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity. · Fun! - Enjoy what we do and have fun with each other - celebrate a job well done… “25% more fun”. Benefits and Team Member Perks · Positivity, cohesiveness and celebrating a job well done! · Competitive compensation and benefits structure within a values-driven culture · Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement · Comprehensive health insurance coverage · 401k with generous company match · Intuitive health and wellness program that rewards participation · Community involvement and volunteering opportunities · Career advancement through our Career Tracker program · Continuous learning through our talent learning management system - Crane University · Full time position, 40 hours per week. Apply today and join the team at: **************************************** Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility. PI018251a8b205-26***********9
    $29k-37k yearly est. Easy Apply 7d ago
  • Pharmaceutical Sales Customer Engagement- Green Bay, WI

    Otsuka 4.9company rating

    Customer Service Supervisor Job 6 miles from De Pere

    Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $149,600.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, f lexible time off , paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $33k-43k yearly est. 11d ago
  • Regional Supervisor - Dunkin' Baskin Robbins

    Tmart-Dunkin

    Customer Service Supervisor Job 6 miles from De Pere

    TMART is growing in your area!We are TMART; a franchise group operating Dunkin' & Baskin-Robbins locations throughout the Midwest. We are immediately seeking experienced, growth-driven Regional Supervisors for Dunkin'/Baskin-Robbins locations across Wisconsin, Minnesota, and Michigan. As a Regional Supervisor, you'll oversee the operations, safety, and growth of a region of 5-8 restaurants, while developing talent and ensuring high performance across your team. What You'll Do: Lead & Develop Teams: Coach & mentor Restaurant Managers to optimize restaurant operations, financials, staffing, & compliance. Drive Performance: Implement action plans to improve underperforming areas, ensuring targets are met & high standards, maintained. Oversee Operations: Manage all operational processes, from financial reporting to ensuring safety, cleanliness, & legal compliance. Guest Satisfaction: Foster a sense of urgency to exceed guest expectations, address concerns & ensure service quality. Strategic Growth: Identify business opportunities, analyze competition, & support marketing initiatives to drive sales & growth. Communication: Ensure clear/effective communication of company goals & initiatives across all locations, promoting a collaborative team environment. APPLY NOW What We Offer: Competitive Compensation: Base salary based on experience (starting at $63K per year & up), with additional bonuses up to $1,600/month for achieving performance metrics. Additional Bonuses: Earn up to $100/week when your area locations consistently meet key targets. Year-End Bonuses: Based on profit realized at year-end. Employee Referral Bonuses: For referring successful candidates and site locations. Comprehensive Benefits: Health (dental & vision), 401K matching, life insurance, disability, paid time off, & paid training. Perks & Programs: Use of a company car, phone, & laptop *after certification Scholarship opportunities (up to $3,000/year) Flexible schedules Employee discounts AND MORE! Key Qualifications: Leadership Experience: Must have 5+ yrs. of Retail, Restaurant, or Hospitality Management ExperienceFinancial Acumen: Must have strong understanding of company financials & ability to influence positive change in restaurant performance metrics Strong Communication: Must have clear, concise, & professional face-to-face communication skills (written & verbal) Problem-Solving Skills: Must have ability to identify & resolve operational issues in a timely manner Team Development: Must have experience in recruiting, training, & developing talent at all levels within a team *This position offers flexible hours but requires availability to work various shifts, including weekends & holidays* Why Join TMart? Rapid Growth & Stability: Join one of the largest and fastest-growing Dunkin' Franchise groups, with over 70 locations and more in development. Training & Development: Become a Certified Regional Supervisor through our paid internal training program, setting you up for long-term success. Career Advancement: Move forward in your career with opportunities for progression into our Director Training Program and beyond. Join the TMART Family & Take Your Career to the Next Level Today! Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $63k yearly 30d ago
  • Service Manager

    Camping World 4.3company rating

    Customer Service Supervisor Job 37 miles from De Pere

    Camping World is seeking a Fixed Operations Director to join our growing team. As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction. What you'll do: Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location Ensure a consistently high level of internal and external customer satisfaction throughout the service department Drive profitability through increased sales, gross profit, P&L management, and labor cost control Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy Create and maintain strong working relationships with external vendors Meet or exceed monthly budget projections Maintain a safe and functional working environment What you'll need to have for the role: Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment Knowledge of RV's and RV systems is a plus Strong written and verbal communication skills Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.) Intermediate or better skills in MS Office (Word, Excel, Outlook) Ability to read and analyze P&L reports Valid driver's license May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending Exposure to heights and hazards related to working with electrical and welding equipment Environmental conditions include heat, cold, humidity, noise, dust and wetness In addition to competitive pay, we offer 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
    $59k-74k yearly est. 8d ago
  • Sales Service Representative

    MRC Global 4.3company rating

    Customer Service Supervisor Job 19 miles from De Pere

    Job Purpose: Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance. Responsibilities: Individual must be able to perform the essential duties with or without reasonable accommodation. Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database; Maximize gross margin sales through careful analysis during the quote process; Identify and act on opportunities to increase market share by growing sales; Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate; Assist outside sales and/or branch management in processing priority transactions; Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales; Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed; Work with internal MRC Global departments to set up and maintain accurate customer files (profiles); Maintain and approve quality standards; Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information; Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge; Monitor expected ship dates to ensure timely delivery and expedite as needed; Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material); Perform other duties as required; Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately; Qualifications: Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered. High School Diploma or General Education Degree (GED) and additional post-secondary training or education; Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience; Demonstrated competence in the use of computers and software applications; Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others; Ability to effectively present information in one-on-one and small group situations; Willingness and ability to be on call as needed to provide 24-hour service to customers; Willingness and ability to travel within and outside branch service area, with occasional overnight stays; Valid Driver's license with the ability to meet the MRC Global vehicle policy. Additional Qualifications: Must have the ability to provide documentation verifying legal work status; Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries; Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines. Working Conditions: For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
    $32k-48k yearly est. 15d ago
  • Regional Supervisor - Dunkin' Baskin Robbins

    Dunkin' Donuts 4.1company rating

    Customer Service Supervisor Job 6 miles from De Pere

    TMART is growing in your area!We are TMART; a franchise group operating Dunkin' & Baskin-Robbins locations throughout the Midwest. We are immediately seeking experienced, growth-driven Regional Supervisors for Dunkin'/Baskin-Robbins locations across Wisconsin, Minnesota, and Michigan. As a Regional Supervisor, you'll oversee the operations, safety, and growth of a region of 5-8 restaurants, while developing talent and ensuring high performance across your team. What You'll Do: Lead & Develop Teams: Coach & mentor Restaurant Managers to optimize restaurant operations, financials, staffing, & compliance. Drive Performance: Implement action plans to improve underperforming areas, ensuring targets are met & high standards, maintained. Oversee Operations: Manage all operational processes, from financial reporting to ensuring safety, cleanliness, & legal compliance. Guest Satisfaction: Foster a sense of urgency to exceed guest expectations, address concerns & ensure service quality. Strategic Growth: Identify business opportunities, analyze competition, & support marketing initiatives to drive sales & growth. Communication: Ensure clear/effective communication of company goals & initiatives across all locations, promoting a collaborative team environment. APPLY NOW What We Offer: Competitive Compensation: Base salary based on experience (starting at $63K per year & up), with additional bonuses up to $1,600/month for achieving performance metrics. Additional Bonuses: Earn up to $100/week when your area locations consistently meet key targets. Year-End Bonuses: Based on profit realized at year-end. Employee Referral Bonuses: For referring successful candidates and site locations. Comprehensive Benefits: Health (dental & vision), 401K matching, life insurance, disability, paid time off, & paid training. Perks & Programs: Use of a company car, phone, & laptop *after certification Scholarship opportunities (up to $3,000/year) Flexible schedules Employee discounts AND MORE! Key Qualifications: Leadership Experience: Must have 5+ yrs. of Retail, Restaurant, or Hospitality Management ExperienceFinancial Acumen: Must have strong understanding of company financials & ability to influence positive change in restaurant performance metrics Strong Communication: Must have clear, concise, & professional face-to-face communication skills (written & verbal) Problem-Solving Skills: Must have ability to identify & resolve operational issues in a timely manner Team Development: Must have experience in recruiting, training, & developing talent at all levels within a team *This position offers flexible hours but requires availability to work various shifts, including weekends & holidays* Why Join TMart? Rapid Growth & Stability: Join one of the largest and fastest-growing Dunkin' Franchise groups, with over 70 locations and more in development. Training & Development: Become a Certified Regional Supervisor through our paid internal training program, setting you up for long-term success. Career Advancement: Move forward in your career with opportunities for progression into our Director Training Program and beyond. Join the TMART Family & Take Your Career to the Next Level Today! Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $63k yearly 24d ago
  • Lead Customer Service Representative (Lead Receptionist)

    Mission Veterinary Partners 3.8company rating

    Customer Service Supervisor Job 24 miles from De Pere

    Appanasha Pet Clinic has an opportunity for a Lead Customer Service Representative (Lead Receptionist) to join our team! (30+ hours/week) working a set schedule. Pay Range: $18.00 - $20.00/hour (based on experience) What we are looking for: The ideal candidate will excel in client service and communication, ensuring every client interaction leaves a positive and lasting impression. You must be able to handle payments, assist with financial issues, and confidently manage multiple tasks in a fast-paced environment. If you have a friendly attitude, strong organizational skills, and thrive under pressure, we'd love to have you on our team! What We Offer: A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Get the work-life balance you deserve with a great schedule Competitive compensation and benefits package, including medical, dental, and vision coverage. 401K plan with company match Job Summary: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care. Responsibilities How you'll make an impact: * Maintain and uphold the Core Values and Mission Statement of MVP. * Greet clients and pets by name with a smile and a positive, solution-oriented attitude. * Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. * Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. * Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls. * Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. * Train new employees using level training method. * Foster collaborative relationships with other team members and departments. * Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients. * Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. * Verify the eligibility of clients with charge accounts. * Balance the cash drawer at end of each day. * Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records. * Fill prescriptions refill forms and provide routine administrations instructions to clients. * Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. Qualifications Required Knowledge, Skills and Abilities: * High school diploma or equivalent. * Prior experience in customer service/reception in veterinary field required. * Demonstrated commitment to MVP core values. * Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). * Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. * Must have excellent spelling and grammar. * Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises and animal excrement. * Ability to display tact and respect with clients and team members, even when busy or hectic. * Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. * Must feel and express a genuine liking for animals and their owners and for working in an animal care field. We put people first and never compromise on our values. Apply today for immediate consideration! Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $18-20 hourly 29d ago
  • Customer Service Manager

    King Soopers 4.6company rating

    Customer Service Supervisor Job 26 miles from De Pere

    Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation.
    $45k-62k yearly est. 8d ago
  • Customer Experience Lead-Fox River VS

    Victoria's Secret 4.1company rating

    Customer Service Supervisor Job 19 miles from De Pere

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. Click here for benefit details related to this position. Minimum Salary: $16.25 Maximum Salary: $20.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred * Experience directing other individuals in the performance of their job duties preferred We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $16.3-20.5 hourly 14d ago
  • Customer Service Specialist

    Countryside Cabinets

    Customer Service Supervisor Job In De Pere, WI

    The Customer Service specialist is responsible for providing service to customers through timely and accurate entry of customer sales orders always working to meet the customer's requirements while verifying items, pricing, delivery dates, applying miscellaneous charges, and ensuring proper invoicing. Use of exceptional problem solving skills to resolve issues such as order shortages, delivery issues, and pricing discrepancies. They research and resolve, customer needs, using root cause analysis to prevent re-occurrence and provide work back up when team members are out of the office.
    $28k-36k yearly est. 60d+ ago
  • DMV Customer Service Team Lead - Appleton

    State of Wisconsin

    Customer Service Supervisor Job 19 miles from De Pere

    Team Leader positions function as lead workers by coordinating work activities, providing direction to staff, coaching and developing individual team members, and scheduling, assigning and reviewing work. In addition, these positions provide interpretation of policies, procedures, statutes, and codes. Team Leaders will work with DMV management to provide recommendations for improvements to processes, procedures, and rules and are responsible for collecting and analyzing data and information in order to generate reports for management. Team Leaders provide direct customer service to customers on the phone and in person. Salary Information This position is in schedule-range 02-15. The starting pay for this position is $29.58/hr, plus excellent benefits. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan. Job Details WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting. This position trains on and performs driver licensing examining and will be required to possess a valid driver license or obtain one within 6 months of hire. This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described. This recruitment may be used to fill similar vacancies for the next 3 to 6 months. Qualifications Qualified applicants will have all of the following: * Experience providing customer service. * Experience performing multiple tasks at once. * Experience leading others in a job, project, or assignment. * Experience interpreting complex laws, policies, or procedures. * Experience using computers and one or more software programs to complete customer transactions. In addition to having all the above, well-qualified applicants will have one or more of the following: * Experience applying DMV technical knowledge. * Experience resolving conflict for employees or customers. * Experience fostering a collaborative team environment. How To Apply Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies. Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at ********************** or ************. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page. Deadline to Apply The deadline to apply is 11:59PM on Sunday, February 9, 2025.
    $29.6 hourly 11d ago
  • Customer - Food Service

    Kwik Trip, Inc. 4.3company rating

    Customer Service Supervisor Job 16 miles from De Pere

    Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Pay Range: $15.00 to $18.85 Shift: Variable Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more. Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: * You must be at least 16 years of age to work in our stores * Great people skills * Enjoy a fast paced work environment * Maintain our in-store food program * Ability to problem solve challenges and shift priorities quickly * Desire to help customers * Maintain a clean and inviting store * Some weekend and holiday availability is required Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their co-workers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many co-workers throughout the company have started as Guest Service Co-workers and have developed the skills to take on new challenges and roles within the company. Similar positions would be: Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture. Learn more about....
    $15-18.9 hourly 9d ago
  • Full-Time Customer Service Supervisor

    Kohl's Corp 4.4company rating

    Customer Service Supervisor Job 49 miles from De Pere

    Pay Range: $18.10 - $23.10 About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do * Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service * Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals * Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines * Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards * Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices * Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: * Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture * Exercising good judgment; taking appropriate partners as needed * Modeling, guiding and providing direction to associates * Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues * Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing * Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention * Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty * Use key performance indicators (KPIs) to make informed business decisions that drive overall store results * Accomplishing multiple tasks within established timeframes * Training, monitoring and reinforcing company policies, procedures, standards and guidelines * Maintaining adherence to company safety policies for the safety of all associates and customers * Key holder responsibilities include opening and closing store processes, and providing direction to associates * Other responsibilities as assigned What Skills You Have Required * Must be at least 18 years of age or older * Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals * Strong verbal/written communication and interpersonal skills * Flexible availability, including days, nights, weekends, and holidays Preferred * 2 years experience in retail or similar industry Pay Starts At: $18.10
    $18.1-23.1 hourly 5d ago
  • Comprehensive Community Services (CCS) Supervisor

    Winnebago County, Wi 4.4company rating

    Customer Service Supervisor Job 37 miles from De Pere

    For a description, visit PDF: ************ co. winnebago. wi. us/sites/default/files/HumanResources/Jobs/Comprehensive%20Community%20Services%20Supervisor%2001. 30. 25. pdf
    $65k-89k yearly est. 4d ago
  • Account Service Representative

    Joining The Belmark Team

    Customer Service Supervisor Job In De Pere, WI

    Come Join Our Team as an Account Service Representative! If you are a problem-solver with a passion for customer satisfaction, and thrive in a dynamic, team-oriented environment we have the perfect role for you! We are seeking an Account Service Representative to provide innovative solutions that meet our customers' unique needs. In this customer-facing role, you will leverage your exceptional verbal and written communication skills to collaborate with internal teams and customers, ensuring prompt delivery, service innovation, and outstanding quality. Our team of Account Service Representatives play a pivotal role in supporting our sales team and upholding our Mission Statement, Purpose, and Guiding Principles to deliver world-class service every step of the way. Schedule: 8:00am-4:30pm What will I do in this role? Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer s specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly. Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark s processes as well as introduction and guidance on customer-facing apps. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy. Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs. Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark system, and managing the art project from receipt of file through proof approval. Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database. Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers. Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed. Responsible for participating in continuous learning opportunities with the ability to adapt quickly to new and/or updated operating applications while adhering to best practice methodology. Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required. Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated. May occasionally be required to travel with the sales representative to a customer s facility. Any travel to a customer s facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts. May perform other duties as assigned by manager. Position Requirements Any combination equivalent to graduation from high school. Preferable to have two years of flexographic printing experience or Bachelor's Degree in related field. Knowledge of and the ability to effectively utilize the English language. Regular attendance is required. May be required to work some overtime. Ability to add, subtract, multiply and divide whole numbers, decimals and fractions. Ability to operate a computer; Mac skills are encouraged. Ability to operate standard office equipment. Ability to work in a team environment and have excellent interpersonal skills. Great benefits for the entire family! Health, Vision, Dental plan with Wellness discount FREE On-site Health Clinic Flexible Spending Account Life Insurance 401(k) and Profit Sharing Plan with 6% match Paid vacation AND personal time Paid holidays beginning day one Employee Assistance Program FREE On-site Fitness Center Minimum Qualifications: Requires education as is generally acquired through an Associate s degree and related work experience, or 3-5 years equivalent work experience. A Bachelor s degree is preferred. Knowledge of and the ability to effectively utilize the English language. Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs and preferred to have Adobe Suite skills. Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors. Ability to add, subtract, multiply and divide whole numbers, decimals and fractions. Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only. Belmark is an Equal Opportunity Employer.
    $29k-37k yearly est. 16d ago
  • Member Experience Manager

    Verve A Credit Union 4.0company rating

    Customer Service Supervisor Job 37 miles from De Pere

    Job Details Oshkosh WI Washburn Branch - Oshkosh, WI Full TimeDescription Responsible for leading the day-to-day activities of the branch. Responsible for directing operational soundness and referral efforts of the front line. Primary individual responsible for leading and managing the Verve experience in the branch. POSITION RESPONSIBILITIES Branch Leadership Lead and supervise the branch service team to achieve established goals. Build a cohesive and effective team through coaching and developing team members in a motivating environment. Ensure that a positive member experience is consistently delivered. Lead day-to-day branch operations through effective decision making based on policies and procedures. Build effective relationships in the branch using emotional intelligence and critical thinking skills. Maintain control over audit procedures to ensure compliance with controls. If weaknesses are identified, report them to leadership. Maintain subject matter expert status of Verve's products and services to serve the branch team and members. Foster and maintain an atmosphere of solutions, innovation, and continuous improvement. Share ownership with the Senior Area Manager on branch performance. Actively contribute to the success of the Credit Union by working positively with teammates and supporting achievement of organizational goals. Support and maintain a cross-selling environment within the branch. Responsible for scheduling branch service team members. Will function in a Member Advocate role, especially times of peak scheduling, absences or staffing shortages. Maintain ongoing communication with leadership by informing them of all pertinent problems, irregularities, new developments, and changes. Offer improvement suggestions or any other changes. Demonstrate the Credit Union's philosophy and culture in all interactions with members, prospective members, and team member. Additional duties as assigned. Qualifications EDUCATION AND EXPERIENCE Associate degree (A.A.) or equivalent from a two-year college or technical school; Related work experience may substitute for education. At least two or more years of leadership experience. Must have the ability to travel between locations as needed. KEY COMPETENCIES Superior communication skills to effectively listen and disseminate information. Demonstrated or potential ability to supervise operations, train, and coach team members. Experience with member/customer service operations to include the understanding of effective member service philosophy. Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes, and ability to work with a team to achieve results. Excellent understanding of regulations relating to lending and deposit products. Solid knowledge of member service functions, responsibilities, and procedures. Solid understanding of products and services the Credit Union has to offer. Must have capability to address and resolve problems involving several variables in situations. Derive satisfaction from accomplishing goals for people, the company, and the team. Willingness and ability to actively sell products and services. PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: Business office setting. Responsible for creating an enthusiastic and engaging branch. Physical Requirements: Ability to sit or stand at a desk most of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The team member may occasionally lift and move up to 30 pounds. The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.
    $38k-44k yearly est. 26d ago
  • Field Service Manager

    Wolter, Inc.

    Customer Service Supervisor Job In De Pere, WI

    Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Field Service Manager to join our rapidly growing team at our De Pere location. Field Service Managers manage a team of field service technicians and lead techs for a branch, or portion of a branch, developing and maintaining quality field service. Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we're on a mission to move, store, and power the world more efficiently. You're part of a team that is connected like family and committed to making an impact. Who we are: Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers. What we offer: A complete benefit package including: Medical, Dental, and Vision Insurance 401(k) Plan with company match Life Insurance Short-Term and Long-Term Disability Insurance Critical Illness and Accident Insurance Pet Insurance Flexible Spending Account Employee Assistance Program Interest-free Tool Loans and Tool Insurance Uniforms for Technicians Subsidies for Safety Boots and Safety Glasses Paid Time Off, paid holidays, and more! Position Responsibilities: Maintain high standards of customer satisfaction. Communicate with customers as needed, to include visits as appropriate. Coordinate the work of our battery technicians acting as a main point of contact. Provide field service proposals to customers for recommended repairs. Issue purchase orders for outside repairs, as needed. Develop and maintain adequate skilled field service tech staff. Handle performance evaluations and any disciplinary needs for staff that reports to this position. Ensure ongoing technical training is given to the field service techs, as needed. This may be through personal training or through our technical training department. Perform as one of the primary decision-makers for field service new hires and terminations. Participate in job interviews for field service positions. Ensure company service vans are maintained properly and safely. Ensure communications on all matters of importance to staff are shared with staff. Approve field service invoicing prior to billing. Backup dispatcher(s). Enforce safety standards in all areas. If responsible for any TM & R accounts, manage these contract accounts, be responsible for meeting contract goals. If assigned, manage the New Truck Set-up operation in our Shop, coordinating with new truck set ups with the shop and the CSG group. Complete initial investigation and paperwork on any work-related injuries or accidents, including vehicular, if involving subordinates, submit to Corporate. Perform other related duties as assigned. Essential skills and experience: At least five years of experience in a material handling service environment, or similar industry. Leadership: Demonstrated ability to lead people and get results through others. Management: ability to organize and manage multiple priorities. Planning: ability to think ahead and plan over a one-to-two year time span. Excellent interpersonal, presentation, and communication skills. Must be able to communicate technically in the products we service. Good computer proficiency. Must hold valid Operators License for powered industrial equipment (we will train). Commitment to company vision and mission. We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results. #SERVICE123
    $61k-102k yearly est. 26d ago
  • Regional Supervisor

    Baskin Robbins 4.0company rating

    Customer Service Supervisor Job In De Pere, WI

    **We are currently hiring experienced, professional, growth-seeking restaurant Regional Supervisors throughout Wisconsin, Minnesota, and Michigan!** Our Dunkin' / Baskin-Robbins Regional Supervisors oversee the operations, safety, systems, growth and development of our employees and business for a region of five to eight restaurants. **Why Choose TMart?** Be part of one of the largest, fastest-growing Dunkin' Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable Certified Regional Supervisor through our paid, internal training program in six months and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! **Our Certified Regional Supervisors...** **...Are Set-Up to Be Successful, Long-Term:** We train our Regional Supervisors to first understand how to lead and operate a single restaurant successfully, then move them, gradually, to oversee more locations. All Managerial hires start with the title "Management Trainee". We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility. As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, General Manager Certification, Multi-Unit Manager Certification, and Regional Supervisor Certification), in addition to any bonuses they may earn through regular restaurant results / metric achievements. Your timeline for training completion will vary, based on your training focus and proven ability to lead a successful, profitable restaurant. **...Are Offered Competitive Compensation:** + **Base Pay:** Certified Regional Supervisors' base pay starts at $60K per year. + **Monthly Bonus:** Regional Supervisors can earn up to an additional $1,600 per month hitting regular metric objectives. + **Additional Bonus:** When Regional Supervisor Area locations consistently hit our four greatest metrics, they can earn an additional $100 per week! + **Year-End Bonuses:** We award bonuses based on profit realized at year-end. + **Employee Referral Bonuses:** We offer a referral bonus to any employee for company hire referrals. + **Site Referral Bonuses:** We offer a site-referral bonus to any employee who finds us a new site. + **Several Other Merit-Based Bonuses!** **...Are Eligible for a NUMBER of Benefits:** + Health Benefits (health, dental, and vision)* + 401k and 401K matching* + Short- and Long-Term Disability* + Flexible Spending Account* + Life Insurance* + Paid time off* + Paid training *Eligibility requirements **...Are Eligible for Other Company Perks, Programs, and Advancement:** + Use of Company Automobile (clean driving record permitting) + Use of Company Phone + Use of Company Laptop + Certified Regional Supervisors are eligible to advance into our Company Director Training Program and move to the next step of building their career at TMart! + Scholarship Opportunities (up to $3,000 per employee per year) + Flexible Schedules + Employee Assistance Program + Employee Discounts + Annual Apparel Gifts + Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! **Responsibilities Include:** + Coaching and developing Restaurant Managers to effectively manage a singular restaurant. This includes the training and development of their knowledge and understanding of general business operations, financials, people development, staffing, problem-solving, safety and security, cleanliness, maintenance, follow-up, applicable laws, and compliance. Creates and executes effective action plans when objectives are not met and ensures correction of underperforming individuals / teams. + Communicating and confirming understanding of company goals, expectations, and initiatives to Restaurant Mangers. Ensuring communication is delivered, as needed, from Restaurant Managers to all required employees. Engaging the appropriate follow-up to see those goals, expectations and initiatives are realized. + Leading and developing high-performing Management Team Members by overseeing consistent recruitment selection, onboarding, training, mentoring, performance management, and ongoing professional development by providing training tools, honest feedback, coaching and support of personal and professional goals. + Promoting an environment where there is a sense of urgency to satisfy guests. Taking all proactive and reactive actions necessary to keep the guest service platform, location-specific needs, and feedback communicated and addressed. + Having systems and processes in place to confirm completion of regular reporting and all necessary tasks by all restaurants to ensure compliance of Company, Brand, State, and Federal requirements, as well as operational success. + Identifying and resolving issues in a timely manner. Identifying root cause of problems and guides the Restaurant Manager to implement solutions to prevent them from recurring. Using information at hand to make decisions and empowers others to make decisions as well. + Understanding and evaluating competition and applying expertise to address business opportunities. Oversees effective execution of all marketing requirement needs, initiatives, and product launches. + Communicating results, recognizing top performance, sharing best practices, and encouraging a collaborative, celebratory environment within the Area. + Ensures compliance with applicable laws within district, including Federal, State, and local labor laws. This position DOES have flexible hours, but Regional Supervisors must be available to work any shift that is required which includes all shifts, holidays, and weekends. **Key Competencies:** + FIVE YEARS previous leadership experience in retail, restaurant or hospitality management IS REQUIRED. + Must have a strong understanding of company financials and how to influence and ensure consistent, positive change in key restaurant metrics. + Organization and effective follow-up with teams is essential for success. + Produces professional and clear, concise communication (both written and spoken). + Demonstrates honesty, integrity, clean image, and a positive influence. + Identify, attract, recruit, and retain individuals with leadership and managerial talent. + Exercises good time-management and problem-solving. **_*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary_** _Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee._
    $60k yearly 60d+ ago
  • Team Leader (1st or 3rd Shift) (Bilingual)

    Lawton Standard

    Customer Service Supervisor Job In De Pere, WI

    CA Lawton in De Pere is looking for Production Working Supervisor (Team Lead). Must be Bilingual- Fluent in Spanish. Are you a reliable employee looking for an exciting career in a growing organization? We are a foundry looking for production team leads for our growing organization. No foundry experience necessary! What's in it for you? Steady Work Career in a high demand trade Competitive pay On the job training Holiday pay after 30 days PTO after 30 days Insurance within 60 days Cohesive work / family balance What is the Shift and pay? 1st shift- 4:00 AM-2:30 PM Monday through Thursday, OT Friday as needed. 3rd shift- 5:30 PM-4:00 AM Monday through Thursday, OT Friday as needed. Regular Pay $23-$28 per hour What is the job? Working in production, leading the teams to metrics and goals each shift. Producing quality parts and products that are critical to industries such as mining, marine, HVAC, and oil & gas Jobs may include sand molding, melting & pouring, grinding, and material handling What do you bring to the job? Leadership experience Excitement to learn a new skill Mechanically inclined Tendency to follow set instructions Strong attention to detail Proven team player Self-starter Strong work record in safety, quality, and dependability. Why should you choose CA Lawton? Free training to upgrade your skills, including a tuition reimbursement program Medical, dental, vision within the first 60 days Company paid disability & life insurance 401k (with match) Direct deposit Fixed weekly schedule Uniforms paid for by company Boot reimbursement Prescription safety glass reimbursement Plenty of growth opportunities You'll be part of a family culture where your contributions are noticed and recognized Are you Interested? Apply with us today! Please no agency calls or emails
    $23-28 hourly 12d ago
  • Regional Supervisor - Dunkin' Baskin Robbins

    Tmart-Dunkin

    Customer Service Supervisor Job 26 miles from De Pere

    TMART is growing in your area!We are TMART; a franchise group operating Dunkin' & Baskin-Robbins locations throughout the Midwest. We are immediately seeking experienced, growth-driven Regional Supervisors for Dunkin'/Baskin-Robbins locations across Wisconsin, Minnesota, and Michigan. As a Regional Supervisor, you'll oversee the operations, safety, and growth of a region of 5-8 restaurants, while developing talent and ensuring high performance across your team. What You'll Do: Lead & Develop Teams: Coach & mentor Restaurant Managers to optimize restaurant operations, financials, staffing, & compliance. Drive Performance: Implement action plans to improve underperforming areas, ensuring targets are met & high standards, maintained. Oversee Operations: Manage all operational processes, from financial reporting to ensuring safety, cleanliness, & legal compliance. Guest Satisfaction: Foster a sense of urgency to exceed guest expectations, address concerns & ensure service quality. Strategic Growth: Identify business opportunities, analyze competition, & support marketing initiatives to drive sales & growth. Communication: Ensure clear/effective communication of company goals & initiatives across all locations, promoting a collaborative team environment. APPLY NOW What We Offer: Competitive Compensation: Base salary based on experience (starting at $63K per year & up), with additional bonuses up to $1,600/month for achieving performance metrics. Additional Bonuses: Earn up to $100/week when your area locations consistently meet key targets. Year-End Bonuses: Based on profit realized at year-end. Employee Referral Bonuses: For referring successful candidates and site locations. Comprehensive Benefits: Health (dental & vision), 401K matching, life insurance, disability, paid time off, & paid training. Perks & Programs: Use of a company car, phone, & laptop *after certification Scholarship opportunities (up to $3,000/year) Flexible schedules Employee discounts AND MORE! Key Qualifications: Leadership Experience: Must have 5+ yrs. of Retail, Restaurant, or Hospitality Management ExperienceFinancial Acumen: Must have strong understanding of company financials & ability to influence positive change in restaurant performance metrics Strong Communication: Must have clear, concise, & professional face-to-face communication skills (written & verbal) Problem-Solving Skills: Must have ability to identify & resolve operational issues in a timely manner Team Development: Must have experience in recruiting, training, & developing talent at all levels within a team *This position offers flexible hours but requires availability to work various shifts, including weekends & holidays* Why Join TMart? Rapid Growth & Stability: Join one of the largest and fastest-growing Dunkin' Franchise groups, with over 70 locations and more in development. Training & Development: Become a Certified Regional Supervisor through our paid internal training program, setting you up for long-term success. Career Advancement: Move forward in your career with opportunities for progression into our Director Training Program and beyond. Join the TMART Family & Take Your Career to the Next Level Today! Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $63k yearly 30d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in De Pere, WI?

The average customer service supervisor in De Pere, WI earns between $29,000 and $58,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In De Pere, WI

$41,000
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