Customer service supervisor jobs in East Hartford, CT - 1,389 jobs

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. * Greeting customers when they enter the airport or arrive in the ticket area * Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures * Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) * Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces) * Troubleshooting kiosk technology issues to identify the source of issues or errors * Communicating with IT about kiosk technology issues that require additional servicing * Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity) * Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) * Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight) * Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) * Accepting and activating customers' self-tagged baggage at the activation station * Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) * Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) * Refer customers to customer service agents when appropriate * Performing clearance and verification of documents at kiosks * Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area * Assisting unaccompanied minors with boarding, deplaning, or other transportation * Providing customers with gate information and directions * Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) * Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement * Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings * Adhere to government regulations (e.g., DOT, FAA, TSA) * Adhere to company policies, procedures, and performance standards * Wear uniforms as required by company policy * Provide quality customer service in a professional manner in accordance with American's guidelines * Use multiple internal resources/systems, including during customer interactions * Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED or international equivalent * Must be 18 years of age or older * Read, write, fluently speak and understand the English language. * Bilingual language skills may be required in some locations * Applicable valid driver's license as required by local authorities * Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience * Working knowledge of Sabre or any other Passenger Service System * Previous face to face Customer Service experience * Working in a fast pace environment What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Join Our Team as an Assistant Customer Service Supervisor at The Aero ALL-GAS Company! Department: Customer Service Reports To: General Manager and Sales Director Employment Type: Full-Time Company: The Aero ALL-GAS Company Welcome to ALL-GAS! At ALL-GAS, we're passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we're excited to invite a friendly, organized, and enthusiastic Assistant Customer Service Supervisor to join us on this journey! Position Summary We are seeking a motivated and detail-oriented Assistant Customer Service Supervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset. Key Responsibilities Support management in supervising and mentoring customer service staff Assist with scheduling, training, and performance coaching Handle escalated customer inquiries and resolve issues promptly and professionally Monitor service quality, response times, and customer satisfaction metrics Help implement and enforce company policies and procedures Collaborate with other departments to ensure seamless customer experiences Assist with reporting, documentation, and process improvements Who We're Looking For We'd love to meet someone who's excited to jump in and make a difference! Here's what we're hoping you bring: Qualifications Required - High School Diploma or GED 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred Strong leadership and interpersonal skills Excellent written and verbal communication abilities Proven ability to handle difficult situations calmly and effectively Proficiency with customer service software, CRM systems, and Microsoft Office Highly organized with strong attention to detail Preferred Skills Experience in training and onboarding staff Ability to analyze customer feedback and service metrics Conflict resolution and problem-solving skills Adaptability in a fast-paced environment Why You'll Love Working With Us A competitive salary that reflects your skills and experience. Great benefits, including health, dental, and vision insurance. A 401(k) plan with company matching to help you plan for the future. Generous paid time off and holidays to recharge. Plenty of opportunities to grow and learn with us! Ready to Join Us? Click "Apply for This Job" ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.

Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Benefits: 401(k) Bonus based on performance Company car Competitive salary Health insurance Paid time off Signing bonus Training & development 🚨 Now Hiring: Supervisor of Clinical Services - Home Health Care 🚨📍 Based in Waterford, Connecticut | $100K+ Bonus + Benefits | $10,000 Sign-On Bonus! Are you a clinical leader ready to make a real impact in the lives of patients and the professionals who care for them? We are searching for a Supervisor of Clinical Services to join our growing home health care team in Connecticut!As a key member of our leadership team, you'll play a critical role in driving high-quality patient care, supporting exceptional field based clinicians, and ensuring regulatory compliance in accordance with Connecticut Department of Public Health (DPH) standards. Why You'll Love Working With Us: ✅ $100,000+ Base Salary ✅ Performance Bonus Opportunities ✅ $10,000 Sign-On Bonus ✅ Company Vehicle + Mobile Phone Provided ✅ Supportive Leadership + Growth Pathways What You'll Do: Oversee and support clinical staff in the delivery of home health care services across a defined service area Ensure compliance with CT DPH regulations and clinical best practices Lead case conferences, quality improvement initiatives, and documentation review Collaborate with interdisciplinary teams to maintain high standards of patient care Serve as a mentor and resource for field staff, providing hands-on guidance and support Participate in the recruitment, training, and retention of top clinical talent Act as a liaison between clinical operations and executive leadership Who You Are: ✔ A Registered Nurse (RN) licensed in Connecticut ✔ A minimum of 2 years of clinical experience in home health care ✔ At least 1 year of supervisory/management experience in a home health setting ✔ A passionate leader with strong organizational and communication skills ✔ A driver of quality, compliance, and compassionate care About Us: We are a values-based home health care provider dedicated to clinical excellence, compassionate service, and innovation. With a footprint across multiple states, we empower our teams with the resources they need to succeed-and the autonomy to make a difference. Ready to Lead With Purpose? Apply today and step into a role that offers growth, impact, and unmatched support. Let's elevate home care together.📩 Apply now or email your resume to ************************* Compensation: $100,000.00 per year This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Connecticut Association for Healthcare at Home.

Apply now " Tradebe Site: Tradebe Berlin Department: Operations Business Line: Environmental Services & Global Functions Field Service Supervisor Description: Tradebe is a group of industrial businesses dedicated to creating a more sustainable planet and making a real impact on human wellbeing. In the US, we lead the way in recycling and the circular economy, managing diverse environmental challenges sustainably. Our Field Services team delivers essential industrial services directly in the field, including tank cleaning, spill response, waste removal, and more. This hands-on team plays a critical role in environmental protection and often travels to various sites. Join us and make a real impact on the environment! The Opportunity * ~ 50% travel throughout the US * Paid weekly What will you do? Make an impact! Join Tradebe as a Field Services Supervisor and lead industrial cleaning projects at customer sites. This is a working supervisor position and a great opportunity for field service professionals who enjoy hands-on work, leadership responsibilities, and variety in their day-to-day tasks. Key Job Responsibilities * Ensure compliance with Environmental, Health, and Safety (EHS) standards * Monitor and enforce DOT and OSHA safety rules during cleanup activities * Conduct site safety meetings and maintain proper protective equipment levels * Manage all phases of on-site projects, including scheduling and team supervision * Communicate effectively with clients and maintain accurate project documentation * Safely operate heavy equipment and tools for cleanup operations * Perform physical labor related to cleanup, waste removal, and remediation * Other duties as assigned Do you have what it takes? * High school diploma or GED (college degree preferred) * 2+ years of industrial cleaning/field services experience highly preferred * 1-2+ years of supervisory experience (depending on level) * Valid driver's license required * Ability to obtain TWIC card * Prior emergency response experience * Ability to work flexible schedules and travel as needed * Strong communication skills and ability to follow written/oral instructions What's in for you? Why Tradebe is Right for You * Competitive pay and benefits * Student loan repayment assistance * Generous vacation and sick plans * Medical (including telehealth), dental and vision * 401k Retirement match * Flexible spending accounts (FSA) * Health savings accounts (HSA) * Agency paid, basic life and AD&D insurance * Career ladders, professional development, and promotion opportunities * Leadership opportunities * Great work environment and culture * And MORE! Ready to make a difference? Apply now! #TeamTradebe #SustainableCareers #TradebeJobs The hourly pay rate for this position ranges from $27.50-$35.00 per hour depending on factors such as your location, experience, skills, and qualifications. Please note that the top end of the range is not guaranteed. This range is provided to offer transparency and should not be interpreted as a guaranteed offer. Final compensation will be determined through a thoughtful assessment of your background and fit for the role. If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities! Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law .

About Bell and Howell Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients. Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry. Position Title: District Service Supervisor Location: New England Area Job Summary: The District Service Supervisor proactively manages a subset of a district including people management and operational oversight. They are responsible and accountable for managing a team of technicians to ensure maximum performance, engagement, and operational compliance. The independently resolve customer problems and ensure optimized resourcing to manage cost and SLA performance. They also drive special projects as needed to support the district, region, or overall service organization strategy and performance. Job Responsibilities: Ensure operational SLA compliance with assigned customers and technicians and direct tactical actions related to customers and monitor metrics on response time, down time, time between calls, and time to repair products. Evaluate data and make recommendations for improvements to better serve the customer. Serve as an escalation point for customer concerns. Manage an assigned team of technician through responsible recruiting, training, motivating, coaching and counseling. Work with district management team to determine the training needs for the district and ensure that programs are delivered to increase their skill base and technical proficiency. Ensure the day-to-day and week-to-week optimal utilization of people and technical resources through forecasting, planning and scheduling. Realign resources as needed to ensure customer satisfaction. Resolve any customer issues or complaints. Be responsible for operational performance of the team, including adherence to customer Service-Level Agreements (SLAs) and revenue recognition practices. Assess team effectiveness in providing service to customers by developing methods and mechanisms for tracking performance. Develop strategies and action plans to address deficiencies and improve efficiency and productivity. Support District growth requirements as needed under the direction of a District Service Manager or other service leader. Work with District Service Manager (DSM) to monitor operational metrics, completion of projects, and call closure. Oversee safety compliance of team and care for company property. Contribute to team efforts by accomplishing related results in a cooperative and supportive manner. Maintains availability by carrying a cell phone; responding to emergency and non-scheduled calls for support within established response time goals. Other duties as required. Supervisory Responsibilities: Will manage a portion of the technicians in a service district and be accountable for the performance, engagement, and compliance with company and department process and policy. May manage certain assigned projects and initiatives in the district, region, or national level Competencies (Skills, Knowledge and Abilities): Requires understanding of computer program functionality and software troubleshooting skills. Strong interpersonal/customer relation skills. Ability to effectively resolve conflict internally and externally. Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment. Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives. Strong analytical, problem-solving, quantitative, and time management skills. Ability to communicate effectively both orally and in writing. Ability to understand, remember and follow verbal and written instructions. Ability to work as an integral part of a team. Ability to read and understand written procedures and diagrams for assembly and test. Ability to develop and implement solutions to assembly problem. Ability to maintain regular attendance and be punctual. Education and Experience: High School degree or equivalent. Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience. 5+ years of field experience strongly preferred. Associate degree preferred. 1+ year of supervisory experience including accountability for employee performance preferred. Travel: This position requires regular travel in the United States and Canada. Physical and Mental Requirements: Mental/Cognitive Requires reading, math, weighing and/or measuring, conducting research, analyzing, evaluating and drawing conclusions, implementing plans, procedures, solutions, coordinating others to accomplish a goal. Ability to work with others and manage emotions. Physical Requires sitting and walking. Requires using hands to feel, reaching with hands and arms. Requires standing, talking and hearing. Requires close, distant, color, and peripheral vision; depth perception. Work is usually performed in a controlled office, manufacturing or retail environment; noise within acceptable safety levels; work is sometimes performed in cramped areas; heights up to sixteen (16) feet; paper dust prevalent; exposure to with cleaners and solvents used to clean machines. Requires lifting of up to fifty (50) pounds. Ability to travel regularly to visit customers and meet with employees and conduct occasional out of district travel. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.

Join our Team of Employee Owners! Why work for a company when you can own it? F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a Service Supervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment. Job Title: Service Supervisor Department: FRMA Service Location: Oxford, Massachusetts Reports To: Branch Manager Job Overview: The Service Supervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel. Our most successful Service Supervisors: * Possess superior communication, analytical, and organizational skills * Exhibit goal-oriented behaviors and time management principles * Apply extensive attention to detail to all tasks * Exude a customer-focused attitude * Have the ability to resolve problems as they arise * Possess a High School Diploma, or equivalent * Proficient with mobile devices and computers; advanced proficiency with Excel preferred * Technical education or equivalent training and experience * 5+ years' experience with maintenance and repair of pumps or other types of rotating equipment. * Supervisory experience preferred * Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted * Must maintain an active driver's license with a clean driving record * Must be able to pass background and reference checks, as well as a drug test Scope of Responsibility: * Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls. * Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives * Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekends as required. * Accuracy and timeliness of technician timesheets and expense reports * Facilitate & document frequent "tool box" meetings with emphasis on safety, workmanship, training, and examples of extraordinary service * Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner * Assist with warranty service processes and claims * Assist the inventory clerk with inventory planning and control, including truck inventory * Actively participate in EONE Service Council and help maintain principal relations. * Establish and maintain "Authorized Service Center" capabilities & maintain professional appearance of shop work areas and service vehicles. * Travel as required * Perform all other duties as assigned F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees: * Employee Stock Ownership Program * Bonus Program * Tuition and Certification Fee Assistance * 401k Match * Flexible Spending Account * Comprehensive Health Insurance * Life Insurance * Short & Long-Term Disability Insurance Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! * As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit ************************

Join our Team of Employee Owners! Why work for a company when you can own it? F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a Service Supervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment. Job Title: Service Supervisor Department: FRMA Service Location: Oxford, Massachusetts Reports To: Branch Manager Job Overview: The Service Supervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel. Our most successful Service Supervisors: Possess superior communication, analytical, and organizational skills Exhibit goal-oriented behaviors and time management principles Apply extensive attention to detail to all tasks Exude a customer-focused attitude Have the ability to resolve problems as they arise Possess a High School Diploma, or equivalent Proficient with mobile devices and computers; advanced proficiency with Excel preferred Technical education or equivalent training and experience 5+ years' experience with maintenance and repair of pumps or other types of rotating equipment. Supervisory experience preferred Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted Must maintain an active driver's license with a clean driving record Must be able to pass background and reference checks, as well as a drug test Scope of Responsibility: Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls. Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekendsas required. Accuracy and timeliness of technician timesheets and expense reports Facilitate & document frequent “tool box” meetings with emphasis on safety, workmanship, training, and examples of extraordinary service Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner Assist with warranty service processes and claims Assist the inventory clerk with inventory planning and control, including truck inventory Actively participate in EONE Service Council and help maintain principal relations. Establish and maintain “Authorized Service Center” capabilities & maintain professional appearance of shop work areas and service vehicles. Travel as required Perform all other duties as assigned F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees: Employee Stock Ownership Program Bonus Program Tuition and Certification Fee Assistance 401k Match Flexible Spending Account Comprehensive Health Insurance Life Insurance Short & Long-Term Disability Insurance Our History : Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit *********************** .

Job Description Join our Team of Employee Owners! Why work for a company when you can own it?F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a Service Supervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment.Job Title: Service Supervisor Department: FRMA ServiceLocation: Oxford, MassachusettsReports To: Branch Manager Job Overview: The Service Supervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel. Our most successful Service Supervisors: Possess superior communication, analytical, and organizational skills Exhibit goal-oriented behaviors and time management principles Apply extensive attention to detail to all tasks Exude a customer-focused attitude Have the ability to resolve problems as they arise Possess a High School Diploma, or equivalent Proficient with mobile devices and computers; advanced proficiency with Excel preferred Technical education or equivalent training and experience 5+ years' experience with maintenance and repair of pumps or other types of rotating equipment. Supervisory experience preferred Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted Must maintain an active driver's license with a clean driving record Must be able to pass background and reference checks, as well as a drug test Scope of Responsibility: Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls. Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekends as required. Accuracy and timeliness of technician timesheets and expense reports Facilitate & document frequent “tool box” meetings with emphasis on safety, workmanship, training, and examples of extraordinary service Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner Assist with warranty service processes and claims Assist the inventory clerk with inventory planning and control, including truck inventory Actively participate in EONE Service Council and help maintain principal relations. Establish and maintain “Authorized Service Center” capabilities & maintain professional appearance of shop work areas and service vehicles. Travel as required Perform all other duties as assigned F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees: Employee Stock Ownership Program Bonus Program Tuition and Certification Fee Assistance 401k Match Flexible Spending Account Comprehensive Health Insurance Life Insurance Short & Long-Term Disability Insurance Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit ************************

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Call Center Marketing Specialist Yankee Home - Chicopee, MA Job Type: Part -time Shifts: 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift Location: On -Site, Chicopee, MA 01022 Yankee Home Improvement, one of the best -known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives. In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top -rated home improvement products and services. Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package. If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening. Control your own pay - your bonus is uncapped, based on the performance you bring to the table! Qualifications: Enthusiastic and positive attitude. Exceptional communication skills. Creativity and problem -solving ability. Basic technological aptitude. Reliable transportation. High school diploma or equivalent (required). Experience in customer service or call center (preferred). Then We Will Provide: Comprehensive, Paid Training Uncapped earning potential - bonuses paid biweekly Team -based incentives and Employee Appreciation events Opportunities for Advancement Flexible Work Schedules Requirements: Reliable Transportation Ability to commute to Office in Chicopee, MA High school or equivalent (Required) Call center: 1 year (Preferred) Customer service: 1 year (Preferred) What's in it for you: Pay: $16.00 - $19.00 per hour Bonus opportunities Performance bonus Comprehensive paid training Uncapped earning potential with biweekly bonuses Employee discount Requirements Available to work on -site at the Chicopee Office Available to work 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift Enthusiastic and positive attitude. Exceptional communication skills. Creativity and problem -solving ability. Basic technological aptitude. Reliable transportation. High school diploma or equivalent (required). Experience in customer service or call center (preferred). Benefits Uncapped earning potential with biweekly bonuses Employee discount Equal Opportunity Employer Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Job ID: ZR_9_JOB

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose This position is onsite in New Haven, CT The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance. Duties and responsibilities Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to: * Foster a culture of accountability, performance excellence, and continuous improvement. * Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the data team. * Implement scalable processes and training programs to support team development and efficiency. * Develop a strategy for a remote call center with existing and temporary staff and implement the plan within the first year of hire * Oversee all day-to-day operations of the call center including scheduling services, patient communication, and call handling. * Hire onboard, and train new staff to support operational excellence and a strong team culture. * Conduct data-driven performance evaluations, capacity planning, and productivity goal setting * Monitor and improve key performance indicators tied to patient satisfaction, such as wait times, call resolution, appointment accuracy, patient satisfaction, and follow-up communication. * Determine and implement operational strategies based on needs assessments and resource planning. * Confirm that service levels and individual/team metrics are meeting or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics. * Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency. * Implement tools and processes (e.g., call monitoring, audits,) to evaluate staff and enhance the patient experience. * Collaborate with other departments to reduce barriers to care and optimize patient access. * Provide goal-oriented coaching, counseling, and corrective action as needed, in accordance with FHCHC policies. * Develop ongoing education and upskilling programs to support continuous improvement and employee engagement. * Investigate and resolve escalated patient or staff issues with a focus on resolution, quality, and learning. * Act as a subject matter expert and "super user" of Epic and other call center technology; provide troubleshooting and hands-on support during high-volume periods. * Collaborate with leadership to offer solution-focused recommendations for daily operational fixes and long-term improvements. * Represent the call center in bi-monthly cross-functional operations meetings and initiatives focused on improving workflows, access and quality of care. * Ensure compliance with HIPAA and all FHCHC policies related to patient communication and data privacy * Perform other duties as assigned to support the mission of FHCHC. Qualifications * Bachelor's degree required; equivalent combination of education and relevant experience will also be considered. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Must have experience in a remote call center environment. * Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting required, and familiarity with federally qualified health centers (FQHCs)is highly preferred. * Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required. Direct Reports * Call Center Leads * Call Center Representatives * Call Center Appointment Specialists American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Ice Rink Supervisor position will report to the Ice Rink Director. The Ice Rink Supervisor will also supervise other non-supervisory part-time staff. This role will pay an hourly rate of $18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026. About the Venue This position is based at our Mullins Center. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball, while also serving as the home rink for the UMass women's ice hockey team. Responsibilities * Oversees all activity inside of the community ice rink * Responsible for maintaining the highest level of ice quality for the Community Ice Rink and Mullins Center Arena ice surfaces, as required by the event schedule and facility guidelines, overseeing ice maintenance and maintaining ice making equipment in the Mullins Center Community Ice Rink and Mullins Center Arena. Understands and oversees all building operations to operate safely and with a high standard of care and customer service. * Perform janitorial duties and ensures highest standard of cleanliness inside the building * Perform regular daily/weekly/monthly/annual equipment maintenance: (Weekly blades changes, Bearing greasing, Tire Pressure Checks, Engine oil changes, Cleaning, etc. Understand the importance of preventative maintenance) * Pro-actively performs repair and maintenance on projects requiring knowledge of use of tools * Demonstrate knowledge in all building related materials, equipment, and procedures. * Provides daily up-to-date reports to Ice Rink Director * Provides training of other resurfacer operators, skate guards, scorekeepers, and rental room attendants in all aspects of their job descriptions. * All other duties as assigned by Ice Rink Director or Mullins Center management. Qualifications * Minimum Requirements: 2 years Ice Rink and Ice Maintenance related work * Experience as a rink operator or ice technician strongly preferred, but will train the right candidate on ice resurfacer operation and ice maintenance. * Certified Ice Technicians through the US Ice Rink Association are preferred. * Cash register and cash handling experience a plus * Must pass a thorough background check * Possess a thorough knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered. * Show a willingness to take on new challenges and go above and beyond. Be a self-starter; have ability to take directions; and be able to work in small and large groups to complete required task within time constraints and in a safe manner. * Deal knowledgably, pleasantly and professionally with the general public * Must be punctual and organized. Must be able to follow procedures. * Ability to work without supervision * Have a high school diploma, GED, or related trade school training; valid driver's license * Be able to lift and carry equipment and supplies of up to 50 pounds on a regular basis. * Willing to work a flexible schedule, work extra hours as needed; and work in varying weather conditions * MUST have weekend availability Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job DescriptionSalary: Based on Experience Join Our Team as an AssistantCustomer ServiceSupervisorat The Aero ALL-GAS Company! Department:Customer Service Reports To:General Manager and Sales Director Employment Type:Full-Time Company:The Aero ALL-GAS Company Welcome to ALL-GAS! At ALL-GAS, were passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and were excited to invite a friendly, organized, and enthusiastic AssistantCustomer ServiceSupervisor to join us on this journey! Position Summary We areseekinga motivated and detail-oriented AssistantCustomer ServiceSupervisorto support daily customer service operations and help lead a high-performing team. This roleassistsmanagementin overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset. Key Responsibilities Supportmanagementin supervising and mentoring customer service staff Assistwith scheduling, training, and performance coaching Handle escalated customer inquiries and resolve issues promptly and professionally Monitor service quality, response times, and customer satisfaction metrics Help implement and enforce company policies and procedures Collaborate with other departments to ensure seamless customer experiences Assistwith reporting, documentation, and process improvements Who Were Looking For Wed love to meet someone whos excited to jump in and make a difference! Heres what were hoping you bring: Qualifications Required - High School Diploma or GED 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred Strong leadership and interpersonal skills Excellent written and verbal communication abilities Proven ability to handledifficult situationscalmly and effectively Proficiencywith customer service software, CRM systems, and Microsoft Office Highly organized with strong attention to detail Preferred Skills Experience in training and onboarding staff Ability to analyze customer feedback and service metrics Conflict resolution and problem-solving skills Adaptability in a fast-paced environment Why Youll Love Working With Us A competitive salary that reflects your skills and experience. Great benefits, including health, dental, and vision insurance. A 401(k) plan with company matching to help you plan for the future. Generous paid time off and holidays to recharge. Plenty of opportunities to grow and learn with us! Ready to Join Us? Click "Apply for This Job" ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose This position is onsite in New Haven, CT The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance. Duties and responsibilities Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to: Foster a culture of accountability, performance excellence, and continuous improvement. Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the data team. Implement scalable processes and training programs to support team development and efficiency. Develop a strategy for a remote call center with existing and temporary staff and implement the plan within the first year of hire Oversee all day-to-day operations of the call center including scheduling services, patient communication, and call handling. Hire onboard, and train new staff to support operational excellence and a strong team culture. Conduct data-driven performance evaluations, capacity planning, and productivity goal setting Monitor and improve key performance indicators tied to patient satisfaction, such as wait times, call resolution, appointment accuracy, patient satisfaction, and follow-up communication. Determine and implement operational strategies based on needs assessments and resource planning. Confirm that service levels and individual/team metrics are meeting or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics. Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency. Implement tools and processes (e.g., call monitoring, audits,) to evaluate staff and enhance the patient experience. Collaborate with other departments to reduce barriers to care and optimize patient access. Provide goal-oriented coaching, counseling, and corrective action as needed, in accordance with FHCHC policies. Develop ongoing education and upskilling programs to support continuous improvement and employee engagement. Investigate and resolve escalated patient or staff issues with a focus on resolution, quality, and learning. Act as a subject matter expert and “super user” of Epic and other call center technology; provide troubleshooting and hands-on support during high-volume periods. Collaborate with leadership to offer solution-focused recommendations for daily operational fixes and long-term improvements. Represent the call center in bi-monthly cross-functional operations meetings and initiatives focused on improving workflows, access and quality of care. Ensure compliance with HIPAA and all FHCHC policies related to patient communication and data privacy Perform other duties as assigned to support the mission of FHCHC. Qualifications Bachelor's degree required; equivalent combination of education and relevant experience will also be considered. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Must have experience in a remote call center environment. Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting required, and familiarity with federally qualified health centers (FQHCs)is highly preferred. Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required. Direct Reports Call Center Leads Call Center Representatives Call Center Appointment Specialists American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Ice Rink Supervisor position will report to the Ice Rink Director. The Ice Rink Supervisor will also supervise other non-supervisory part-time staff. This role will pay an hourly rate of $18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026. About the Venue This position is based at our Mullins Center. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball, while also serving as the home rink for the UMass women's ice hockey team. Responsibilities Oversees all activity inside of the community ice rink Responsible for maintaining the highest level of ice quality for the Community Ice Rink and Mullins Center Arena ice surfaces, as required by the event schedule and facility guidelines, overseeing ice maintenance and maintaining ice making equipment in the Mullins Center Community Ice Rink and Mullins Center Arena. Understands and oversees all building operations to operate safely and with a high standard of care and customer service. Perform janitorial duties and ensures highest standard of cleanliness inside the building Perform regular daily/weekly/monthly/annual equipment maintenance: (Weekly blades changes, Bearing greasing, Tire Pressure Checks, Engine oil changes, Cleaning, etc. Understand the importance of preventative maintenance) Pro-actively performs repair and maintenance on projects requiring knowledge of use of tools Demonstrate knowledge in all building related materials, equipment, and procedures. Provides daily up-to-date reports to Ice Rink Director Provides training of other resurfacer operators, skate guards, scorekeepers, and rental room attendants in all aspects of their job descriptions. All other duties as assigned by Ice Rink Director or Mullins Center management. Qualifications Minimum Requirements: 2 years Ice Rink and Ice Maintenance related work Experience as a rink operator or ice technician strongly preferred, but will train the right candidate on ice resurfacer operation and ice maintenance. Certified Ice Technicians through the US Ice Rink Association are preferred. Cash register and cash handling experience a plus Must pass a thorough background check Possess a thorough knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered. Show a willingness to take on new challenges and go above and beyond. Be a self-starter; have ability to take directions; and be able to work in small and large groups to complete required task within time constraints and in a safe manner. Deal knowledgably, pleasantly and professionally with the general public Must be punctual and organized. Must be able to follow procedures. Ability to work without supervision Have a high school diploma, GED, or related trade school training; valid driver's license Be able to lift and carry equipment and supplies of up to 50 pounds on a regular basis. Willing to work a flexible schedule, work extra hours as needed; and work in varying weather conditions MUST have weekend availability Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.