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Customer Service Supervisor Jobs in Fort Collins, CO

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  • Customer Service Specialist

    Michelli Weighing & Measurement

    Customer Service Supervisor Job 29 miles from Fort Collins

    The Customer Service Specialist is responsive, accurate, and helpful. Providing top-tier localized customer service. Serving as an information hub between manufacturers, customers, service and sales team members. a positive company brand representative and exemplify the Michelli values of integrity, initiative, teamwork, quality, leadership, accountability Performs general clerical and administration activities to support the overall operations of the company. Responsibilities Greet walk-in customers with a warm and positive attitude. Answer all incoming office calls and direct the calls to the appropriate department or person. Monitor incoming office emails General clerical activities Support sales and service field employees with administrative tasks Create vendor Purchase Orders for product sales from CRM Order Fulfillment Instructions (OFIs) Create and maintain the order book for product sales Generate invoices for all product sales and service orders, including all applicable fees Call customers to collect outstanding accounts receivable Invoice all work in a timely manner, in the period the work was completed Ensure company adherence to profit margin expectations Support new customer setup and credit application process Organize and maintain file system and other records Maintain internal documents to facilitate business processes For service and sales calls, gather information necessary to generate the orders. Compose and type routine correspondence. Organize and maintain file system and other records. Prepare outgoing mail and correspondence, including email and faxes. Attend training sessions as necessary relating to the job. Willing to assist other co-workers when available or time permits. If applicable: dispatch technicians and create work orders from incoming service calls Ship and receive equipment Skills Previous experience in customer support or call center environments is preferred. Proficient in data entry with attention to detail for accurate record keeping. Able to meet deadlines. Excellent verbal and written communication skills to convey information clearly. Ability to type efficiently while engaging with customers on calls or chats. Strong problem-solving skills to handle challenging situations effectively. A positive attitude and willingness to learn in a fast-paced environment. Join us in delivering outstanding service that makes a difference!
    $28k-36k yearly est. 20d ago
  • Customer Service Representative

    LHH 4.3company rating

    Customer Service Supervisor Job 46 miles from Fort Collins

    Please note that this job is 100% onsite in Thornton, CO. Lee Hecht Harrison Recruitment Solutions (LHH) is partnering with a leading company to fill their open Customer Service Representative job in Thornton, CO. To qualify, you must have at least two years of recent, relevant experience providing excellent customer service in an office setting. This is a TEMP-TO-HIRE job opportunity where you will earn between $27.00 and $29.00 per hour. During the temporary period, you will also be able to sign up for LHH's benefits programs (details below). When you are converted to a permanent employee, you will be eligible for this company's competitive benefits package. Responsibilities: -Answering customer inquiries over phone, e-mail, and chat -Placing and tracking customer orders -Maintaining customer and order information in the database -Responding to customer complaints and working with internal teams to provide resolutions -Processing return authorizations -Request credit and/or debit memos from the Accounting team as necessarily -All other related tasks as required Qualifications: -At least two years of recent, relevant experience in a similar office-based customer service role -Excellent customer service skills -Excellent attention to detail -Excellent written and verbal communication skills -Proficiency with Microsoft Office Suite Compensation: -Hourly rate between $27.00 and $29.00 -Lee Hecht Harrison benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. If you think your skillset makes you the best candidate for this Customer Service Representative job in Thornton, CO, then apply NOW! Apply here or e-mail your résumé in Microsoft Word format to ********************** for immediate consideration.
    $27-29 hourly 21d ago
  • Sales Service Manager

    The Job Store Staffing 3.8company rating

    Customer Service Supervisor Job 12 miles from Fort Collins

    Service Sales Manager - Commercial Roofing Job Type: Full-Time Salary: $60,000 - $80,000 + Quarterly Bonus + Co vehicle provided Our client, a well-established and employee-owned company in the commercial roofing industry, is seeking a Service Sales Manager to lead and expand their service sales operations. This is a full-time opportunity offering competitive compensation, benefits, and the chance to contribute to a growing team. About the Role: The Service Sales Manager will be responsible for driving revenue growth through strategic sales initiatives, managing key customer accounts, and delivering tailored service solutions. This role requires a proactive sales leader with a deep understanding of customer needs and a commitment to building long-term partnerships. Key Responsibilities: Develop and execute strategies to grow service sales and increase market share. Manage and strengthen relationships with key customer accounts. Identify new business opportunities, generate leads, and manage the sales pipeline. Prepare customized proposals and presentations that align with customer needs. Provide accurate sales forecasts and performance reports to senior management. Stay informed about industry trends and competitor offerings to effectively position services. Lead contract negotiations with customers, ensuring profitability and satisfaction. Support customer retention by identifying service improvements and resolving concerns. Provide training and support to the Service Coordinator. Experience and Skills: Minimum of 2 years of sales experience, preferably in commercial roofing services. Proven track record of meeting or exceeding sales targets. Experience managing large customer accounts. Strong sales, negotiation, and communication skills. Ability to develop and deliver compelling presentations. Strong organizational skills and the ability to manage multiple priorities. Solid understanding of service sales and industry dynamics. Qualifications: Valid Colorado driver's license Ability to pass a drug screen and pre-employment physical Comfortable working outdoors in various weather conditions Benefits: Employee-Owned Company Company Truck Provided Quarterly Bonus Program 401(k) Retirement Plan Health, Dental, and Vision Insurance Employer-Paid Life Insurance Paid Vacation and Holidays
    $60k-80k yearly 7d ago
  • Service Manager

    Parry's Pizzeria & Taphouse | Parry's Sliceria & Taps

    Customer Service Supervisor Job 48 miles from Fort Collins

    At Parry's Pizzeria & Taphouse, we pride ourselves on creating an exceptional dining experience for our guests through Craveably Crafted™ Food & Beer and Uncommon Hospitality. We are looking for an experienced Service Manager eager to take on a high-volume location that is a training center with a positive, friendly attitude to join our team. Our Service Managers oversee all dining room operations and drive efforts to create an amazing guest experience while focusing on attaining sales and profit objectives. All Managers are responsible for maintaining high standards of food quality, take out execution, service, cleanliness, and excellent safety and sanitation practices. Our busy restaurants mean consistent hours; flexible schedules and the opportunity earn a great income. Perks + Benefits: Company Paid Health Benefits including full health, dental and vision Accrued Paid Time Off 401K with company match Training and career growth opportunities Free shift meals + 50% all other times Responsibilities + Duties: Exceptional knowledge of our Craveably Crafted™ food and Uncommon Hospitality. Coach, teach and mentor FOH team throughout the shift as the Leader in the Dining Room! Build sales through managing the guest experience. Visit every table, learn regular's names, promote new items/beers, and stays aware of guests needs. Participate in the selection of new hires and implement training and testing procedures. Uphold company standards on personal appearance and attire. Maintain Bar cleanliness and quality through daily Line Checks. Drive opening, closing, and checkout duties are completed efficiently. Utilize shift cards and restaurant tools to stay organized and on track. Supports the team and the shift by setting up and transitioning shifts appropriately. Monitor and track daily food/beverage prep and storage to minimize waste, ensure quality and control costs. Control and maintain labor costs utilzing HotSchedules to schedule and communicate with team. Ensure the restaurant is kept clean through great safety and sanitation practices. Qualifications + Skills: FOH Restaurant Management experience preferred Understanding of FOH operations and ability to be a servant leader on all shifts Ability to work nights and weekends Excellent communication and interpersonal skills Strong attention to detail Must have a courteous, energetic, friendly, and professional demeanor with guests and coworkers Coachable with ability to apply feedback Able to stand for extended periods of time and lift up to 50 lbs. as needed
    $61k-101k yearly est. 11d ago
  • Customer Experience Lead-Frontier

    Victoria's Secret 4.1company rating

    Customer Service Supervisor Job 41 miles from Fort Collins

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.00 Maximum Salary: $19.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $15-19 hourly 2d ago
  • Command Center Supervisor

    Atlas Energy 4.7company rating

    Customer Service Supervisor Job 12 miles from Fort Collins

    Who We Are: In January 2025, Moser Energy Systems proudly became part of Atlas Energy Solutions, creating a diversified and innovative energy solutions provider. This strategic acquisition combines Moser's expertise in distributed power generation with Atlas's leadership in high-quality frac sand and logistics solutions, strengthening our ability to serve the energy industry with cutting-edge technology and unmatched service. For over 50 years, Moser has led the way in engineering, manufacturing, and servicing industrial prime power and distributed generation systems across Oilfield Services, Commercial, Industrial, and Military sectors. Known for pioneering flare gas utilization and delivering reliable power in remote locations, Moser remains committed to energy security, independence, and environmental stewardship. As part of Atlas-headquartered in Austin, TX, and the leading provider of high-quality frac sand and logistics solutions in the Permian Basin-we are excited to continue our legacy of innovation with the strength of a united team. Together, we share a passion for excellence, a commitment to community, and a culture built on integrity, continuous improvement, and safety. We're very excited about what we see in front of us, and we think you will be too - so come join our team and contribute to our growth! How You Will Make an Impact: The Command Center Supervisor is responsible for overseeing the real-time monitoring of our fleet of natural gas-powered generators via telemetry systems, ensuring operational performance, system integrity, and proactive response to anomalies. The ideal candidate brings a strong combination of analytical, technical, and leadership skills, and will play a central role in driving operational excellence through data insights and effective team management. Pay Range: $100,000 - $125,000 per year Key Responsibilities: Supervise the Command Center Controllers team by providing guidance, setting expectations, scheduling shifts, and conducting performance reviews. Ensure effective real-time monitoring of generator fleet health and operations through telemetry systems. Review and deliver daily reports developed by the Command Center team, highlighting key trends, risks, and opportunities for operational improvement. Oversee support of telematics systems, including software updates, system accuracy, and asset tracking for operations and customer accounts. Guide the team in utilizing AI and machine learning tools to identify and escalate anomalies and risks to appropriate stakeholders. Coordinate closely with Operations, Strategy, and Customer Account teams to align telemetry insights with business needs and goals. Identify process enhancements, recommend innovations, and implement best practices across fleet monitoring operations. Supervise tracking of generator asset movements in the telemetry system and ensure alignment with operational plans. Mentor team members and facilitate training in new technologies, software applications, and data analysis methods. Know and comply with all safety policies, standards, and procedures that apply to your job. Actively participate in all required training and safety meetings. Use the correct tools and use them safely. Immediately report all incidents, near-misses, and unsafe conditions to your supervisor. Abide by all policies and procedures established by Moser Energy Systems. Assist with any task required by the direct supervisor. Minimum Requirements: Bachelor's degree in Data Science, Operations, Engineering, or a related field, preferred. 2-5 years Experience with telemetry or fleet monitoring systems in industrial settings, preferred. Familiarity with SCADA, IIoT, or similar technologies in energy or utility industries, preferred. Prior experience managing remote or hybrid teams in technical environment, preferred. Strong leadership and team management skills, with the ability to motivate and guide a diverse team. Strong cross-functional communication and collaboration skills High attention to detail and advanced analytical thinking Familiarity with telematics programs and platforms Ability to identify trends, outliers, and risks through statistical and data analysis Experience using AI and machine learning tools for predictive modeling and anomaly detection Strong proficiency in Microsoft Office (Excel, Word, PowerBI) Experience or willingness to learn Microsoft Dynamics 365 Business Central (BC) Skilled in preparing and reviewing detailed reports, dashboards, and data visualizations Self-starter with the ability to work independently and manage multiple priorities Oil and gas industry experience preferred but not required Must treat everyone equally with respect and dignity. A valid driver's license and the ability to work legally in the US. Pass a drug screening. What You'll Love About Us: Best People and Team. Great Places to Work, Hire Vets ,Top Place to Work For - Austin American Statesman Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision Invest in Your Future. 401K with company match, immediate vesting #Moser
    $100k-125k yearly 17h ago
  • BCBA -Manager of ABA Team

    Oliver Behavioral Consultants 4.4company rating

    Customer Service Supervisor Job 46 miles from Fort Collins

    Are you an experienced BCBA ready to step into a leadership role that shapes the direction of an entire ABA program? We're looking for a Manager of ABA Team to oversee clinical operations and team development within a growing multidisciplinary clinic in Thornton, Colorado. This is a unique opportunity for a seasoned clinician who's passionate about high-quality, client-centered care and eager to take on department-wide responsibility. If you're ready to lead, collaborate across disciplines, and help build something meaningful, we want to hear from you. About the Role: This in-person, full-time leadership position is ideal for a BCBA with at least 5 years of experience, including managing ABA teams. As the Manager of ABA, you'll supervise clinical staff, support operational systems, and work closely with leadership to expand and enhance service delivery. You'll be at the forefront of creating a collaborative and compassionate clinical environment within a broader team that may include speech, occupational therapy, and mental health providers. Qualifications: Active BCBA certification in good standing with the BACB Minimum of 5 years of experience in the field of ABA Proven experience managing ABA teams (RBTs and BCBAs) Strong leadership, organizational, and communication skills Skilled in clinical decision-making, treatment planning, and supervision Must be based in Colorado or willing to relocate to Thornton, CO Valid driver's license and transportation for local travel as needed Preferred Attributes: Confident in leading clinical meetings and supporting multidisciplinary collaboration Passionate about mentoring and growing clinical teams Organized and proactive with strong follow-through Able to balance high-level strategy with day-to-day clinical oversight Committed to ethical and evidence-based service delivery Key Responsibilities: Lead and manage the ABA department, including clinical staff and programming Supervise BCBAs and RBTs, providing feedback, training, and support Oversee treatment planning, program development, and client outcomes Ensure compliance with BACB standards and clinic protocols Collaborate with leadership and other departments to support integrated care Participate in hiring, onboarding, and performance evaluations Support parent training and foster positive relationships with families Job Type: Full-time Benefits: 401(k) Health insurance Dental Insurance Vision insurance Opportunities for advancement Paid time off Professional development assistance Referral program What We Offer: Competitive salary: $100,000-$110,000/year Performance-based bonuses tied to clinical outcomes and department growth Paid professional development and continuing education Administrative and operational support Growth opportunities within a mission-driven, team-focused clinic
    $100k-110k yearly 25d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Customer Service Supervisor Job 41 miles from Fort Collins

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suit This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.) **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $70,287 - $93,713 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $73,805 - $98,406 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $77,322 - $103,089 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. \#LI-JB1 Requisition #: 338029 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 05/16/2025
    $77.3k-103.1k yearly 5d ago
  • Supervisor, Customer Service

    Church & Dwight 4.7company rating

    Customer Service Supervisor Job In Fort Collins, CO

    A collective energy and ambition. A place where you can make a real difference. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. Onsite - Fort Collins, CO Role Summary The Customer Service Supervisor is responsible for leading a team of customer service representatives to ensure they deliver high-quality service to customers. This role involves monitoring team performance, providing coaching and feedback, and ensuring that the team meets its performance goals. The supervisor also handles escalated customer issues and collaborates with other departments to improve overall customer satisfaction. Role Accountabilities and Responsibilities Team Leadership: Supervise and mentor a team of customer service representatives. Conduct regular team meetings to communicate goals, updates, and areas for improvement. Facilitate training sessions to improve team skills and knowledge. Performance Management: Monitor and evaluate individual and team performance against established metrics. Provide constructive feedback and coaching to improve performance. Conduct regular performance reviews and set performance goals. Customer Service: Handle escalated customer inquiries and complaints. Ensure that all customer interactions are handled professionally and in a timely manner. Develop strategies to improve customer service quality and efficiency. Operational Efficiency: Analyze call center data to identify trends and areas for improvement. Implement process improvements to enhance team productivity and customer satisfaction. Ensure the team adheres to company policies and procedures. Collaboration: Work closely with other departments, such as Quality Assurance, Training, and IT, to address and resolve issues. Participate in cross-functional projects to improve overall service delivery. Reporting: Prepare and present reports on team performance, customer feedback, and other relevant metrics. Use data to make informed decisions and recommendations for improvements. Operating Knowledge, Skills, and Abilities Expert at Waterpik & CHD products, policies and procedures Education and Experience Three equivalent work experience is required, preferably in a customer service and sales call center environment, and at least 1 - 2 years' experience in a leadership role preferred Thorough understanding of Water Pik processes and systems Excellent oral and written communication skills Experience with Microsoft office applications Able to make quick, decisive and independent decisions within Waterpik culture and policies Excellent problem-solving skills, to effectively address problems and mediate issues to the customers satisfaction Must be available to work a flexible schedule (Monday - Friday 7:00 AM-3:30 PM MT) Good organizational, analytical and independent decision making skills Associate's degree in related field with two to four years of relevant experience preferred Required Training CRM Shopify E-Portal CHD Applications Other Qualifications & Physical Requirements Reporting Relationship: Call Center Manager Supervisory Duties: None Salary and Benefits Water Pik, Inc., a partner company of Church & Dwight Company, Inc., supports our employee's wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Estimated pay: $30.00 -$44.00 Hourly Medical, Dental, Vision Insurance / Healthcare and Dependent Care Flexible Spending / Health Savings Account / Commuter Reimbursement Account Vacation / Holiday / Sick Time / Pandemic Leave / Short and Long Term Disability / Life & AD&D / Spouse/Child Optional Life / Supplemental Life & AD&D / Family and Medical Leave / Bereavement Adoption Assistance / Tuition Reimbursement / Employee Assistance Program / Identity Theft Protection / Critical Illness Insurance Savings and Profit Sharing Plan / 401(k) Match / Employee Stock Purchase Plan This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. This job is expected to close on June 10, 2025. #piq #LI-onsite Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities. For more information on our company, our brands and our culture visit us at ****************************
    $30-44 hourly 2d ago
  • Field Service Supervisor

    Crete United

    Customer Service Supervisor Job 21 miles from Fort Collins

    Tra Mar, a Crete United Company is expanding our operations and adding new, top talent to our Service team. The Field Service Supervisor is responsible for assisting in day-to-day scheduling, workflows, technical assistance, addressing customer concerns, helping service manager with billing issues, logistics of equipment replacements, and quality assurance of Service Technicians. They will also be responsible for completing HVAC preventative maintenance, repairs, and equipment replacements. Tasked to troubleshoot, repair, maintain and install commercial HVAC and related equipment. Field Service Supervisor will act and assist in holding technicians to a professional, honest, and cost-effective manner while on customer sites. Duties and Responsibilities: Able to respond to heavy workload of service calls in a professional manner. Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation, and recommended next steps. Able to follow and utilize troubleshooting guides to identify problems in a short period of time and be able to assist Service Technicians in doing so. Ensures customers' questions/concerns have been addressed before leaving the work site Uses proper tools and instruments while troubleshooting Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems Schedules arrival and departure with customers Communicates tactfully to offer suggestions if system problems are caused by the customer Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance Promptly and accurately completes all required paperwork Keeps manager informed of new developments, changes, and customer status Assist service manager with any billing questions or issues Assist service manager with logistics of equipment replacements i.e. schedule subcontractors, lining out technicians on projects, help oversee project cost versus sale price Assist service manager with service repair proposals Completes service reports daily; obtains customer signature on all service reports Able to demonstrate strong leadership skills Requirements: 10+ years of commercial HVAC maintenance and installation experience Universally EPA Certified Solid HVAC and controls experience Demonstrated commercial expertise in boilers, chillers, pneumatic controls, digital controls, VRV/VRF and packaged HVAC equipment Valid Driver's License Strong critical thinking, attention to detail, problem recognition and problem-solving skills Ability to work well under pressure and keep deadlines Ability to work and create a strong team atmosphere Highly motivated Ability to read electronic schematics Ability to lift at least 70 pounds High School diploma/GED required + equivalent work experience We Offer: Strong hourly base rate, depending upon experience $40.00-$55.00 per hr. Strong medical, dental and vision insurance benefits 100% company paid short term and long-term disability benefits 4% 401K match 2 weeks PTO Company Vehicle Career advancement based upon availability and performance Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply. #LI-DNP
    $40-55 hourly 19d ago
  • CUSTOMER SERVICE MANAGER

    Metal Sales Manufacturing Corporation 4.2company rating

    Customer Service Supervisor Job 29 miles from Fort Collins

    Metal Sales is the nation's largest manufacturer of metal roofing and building systems with 21 locations across America. Our Denver branch located in Frederick/Longmont off I-25 has an opening on the leadership team for a Customer Service Manager. This position manages the branch's Customer Service Representatives and inside sales activities. Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other. You'll be responsible for (but not limited to): Directly supervising all inside sales personnel (Customer Service Representatives) for the branch. Supporting responsibilities include staffing, training, and performance tracking, coaching, and evaluations to develop and improve the inside sales function. Managing the customer claim process to ensure claims are accurate and processed timely; coordinating with other teams and personnel as needed. Developing, documenting, and implementing processes and procedures for consistency and efficiency. Providing sales statistics and reports to assist field sales team, sales leadership, and branch general manager to formulate policy in promoting sales. Coordinating between sales and materials, quality and manufacturing management and other personnel. Providing data for material requirements forecasting. Assisting other departments within organization to prepare or distribute manuals, product brochures and technical publications. The most qualified candidates will have: At least 5 years experience in customer service or sales, preferably within the building products industry, and prior supervisory experience. Solid project management skills including ability to solve practical problems. Proficient computer skills (including but not limited to Microsoft Office) and the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Bachelor's Degree preferred; HS Diploma or equivalent required. What we can offer you: Challenging work environment with a stable privately owned company Opportunities for skill set expansion and career growth Competitive pay with bonus opportunities Comprehensive benefits package: Medical, Dental, and Vision - effective on your first day Paid Holidays Paid Time Off 401K Wellness program We appreciate you reviewing our opportunity and look forward to receiving your resume! Metal Sales Manufacturing Corporation is committed to a diverse, equitable, and inclusive environment. We are an Equal Opportunity Employer that provides opportunities for all. We stand behind everyone and encourage team members to bring their full and authentic self to work. We celebrate all the things that make each of us who we are; and while we have 21 locations in 17 states, we are all on the same team.
    $57k-74k yearly est. 20d ago
  • Customer Service Optician

    Colorado Eye Gallery

    Customer Service Supervisor Job 43 miles from Fort Collins

    Customer Service Optician needed Would you love to solve problems to help people live better lives? Our team needs a driven and dedicated professional to help our patients leave our office looking stylish in their perfect new pair of glasses. You'll be helping our patients choose the right solution for them based on their personal style, lifestyle needs, prescription, and more. This is not just some sales job, your role is to be an educator and a style consultant. This is a full-time position offering the stability of a career in healthcare in our Broomfield location, where your BRILLIANT personality can shine! NO Experience Needed: Prior medical office or eyecare experience is a plus, but it's certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning! Some of your duties will include: - Welcome patients, pull medical records, and accurately chart insurance and patient information. - Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription. - Determining the best lens types, materials, coatings, and brands for patients' lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day. - Educating first-timers and returning patients alike on how to use and properly take care of their glasses/spectacles and contact lenses - Troubleshooting prescription issues and miscellaneous repairs - Taking accurate measurements for all lens styles and prescriptions - Checking new glasses for fit and making adjustments - Billing insurance - Consistent training for optimal career growth (offered and expected) - Educating patients on what their insurance and/or saving plans cover - Keeping the optical space looking clean, neat and welcoming - Optical dispensing (frames and contact lenses), tracking current inventory, ordering, sending and receiving shipments If these sound like you, please apply! - You're a natural problem solver, and hearing things like “these glasses don't fit” or “I can't get used to seeing with these things” gets you pumped up to work your magic. - You're confident in making recommendations and connecting with people quickly and easily. - You are comfortable with technology and open to learning new applications and software, you'll harness the tools around you to make your job as easy or effortless as possible. - Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor. - You can get along great with anybody, are full of energy and people feel charged up just being around you. - You are attentive, detail-oriented, organized, and your work reflects all of these characteristics. - You're known for doing what you say you're going to do -Your reputation for honesty and integrity is legendary. - You don't know the meaning of “someone else's problem” or “that's not my job.” You're always willing to jump in and help. About Us Colorado Eye Gallery is an established growing practice with locations in Denver, Boulder, and Broomfield. We love to come to work every day because we love what we do and we've built an office culture that can't be beat. If you're looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now! We offer (upon eligibility): - Healthcare Stipend and In-House Vision Benefits - IRA and Employee Bonus - CEU reimbursement - Competitive Pay with Experience Appreciation (starting wage $22-$27 hourly) If you're looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!
    $22-27 hourly 60d+ ago
  • Customer Engagement Manager

    Dodge Construction Network

    Customer Service Supervisor Job 41 miles from Fort Collins

    The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience. This is a full-time position and reports directly to the Manager,CustomerSuccess. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Build and maintain strong relationships with existing clients to understand their needs, provide support and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased + Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts + Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience + Develop and execute strategic account plans for customers, focusing on objectives, tactics and timeliness to maximize growth and retention + Contact and secure upcoming renewals at least 120 days in advance of maturity date + Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools + Stay up to date of job, product, and industry-related training opportunities + Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations + Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention **_Key Metrics for Success_** **Engagement Metrics:** Client usage rates and engagement with key platform features **Renewal Rate:** Percentage of clients renewing beyond their first year **_Education Requirement_** + High School Diploma or GED + Bachelor's degree and/or combination of equivalent work experience preferred **_Required Experience, Knowledge and Skills_** + 2+ years of relevant sales, account management, or support experience supporting SaaS based software + Proficiency in desktop software programs (Word, Excel, PowerPoint) + Ability to learn SaaS products + Basic construction industry knowledge or ability to learn construction industry knowledge + Technical skills + Superior personal integrity and ownership of outcomes + Exceptional communication skills + Relationship building and client-centric skills + Ability to coach customers on best practices and uncover pain and solution + Empathetic small business growth mindset to identify meaningful opportunities for customers benefit + SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation, problem solving, storytelling, decision making and time management, strategic planning, and critical thinking **_Preferred Experience, Knowledge and Skills_** + Working in a SaaS based environment + Previous CRM or order management experience **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $_ _50,000-$65,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** _\#LI-Remote_ _\#LI-SB1_ _\#DE-Remote_ _\#DE-1064-2025_
    $68k-106k yearly est. 2d ago
  • Customer Service Manager

    The ODP Corporation

    Customer Service Supervisor Job 21 miles from Fort Collins

    As a Retail Print Manager at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. **Primary Responsibilities:** + **Sales and Service Excellence:** + Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. + Ensure the execution of Office Depot, Inc. selling techniques and sales training in print and across the store. + Drives a sales-focused environment through the training and development of all associates, inclusive of print. + Act as a role model for delivering exceptional customer service and product expertise. + **Leadership and Team Development:** + Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. + Facilitate training sessions on the business model and the holistic service offering for clients/customers. + Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. + Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies. + Other duties as deemed necessary + **Operational Efficiency:** + Operate all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time. + Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies. + Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. + **External Key Carrier Responsibilities:** + Maintain the safety and security of the print department, building, and associates during the absence of other managers. + Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. + In partnership with all associates, ensure regular loss prevention compliance. + Full responsibilities associated with External Key Carrier designation. **Education and Experience:** + High School diploma or equivalent education preferred + Minimum 1-3 years of experience in related field + Minimum two to years management experience or demonstration of skills and learning through an internal development program + Experience in Print Center Operations + Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook) + Must be the subject matter expert in the Print Services area and associated information systems + Must possess advanced selling skills + Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers + Must be adaptable to a changing environment + Must be able to coach and train others in a professional environment + Possess excellent verbal and written communication skills + Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities + Must possess ability to process information/merchandise through POS register system + Must possess experience with logistics, freight, and visual merchandising displays and standards. + Positive and Engaging + Action Oriented + Integrity, Accountability & Trust + Demonstrate passion for the brand, products, services and solutions offered to our customers. + Must possess a desire to continually develop personal selling skills and product knowledge. + Drive for Results + Decision Quality + Patience **About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is $20.00/Hour to $24.00/Hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 94334
    $20-24 hourly 18d ago
  • Customer Service (Debit Card) M-F - Part Time Days

    Five Star Call Centers 3.0company rating

    Customer Service Supervisor Job 41 miles from Fort Collins

    We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. Qualifications Previous 1 year customer service or customer support experience preferred Previous 1 year call center or office background experience a plus Basic computer skills Quick learner and able to work independently Type 35 words per minute accurately Strong phone and verbal communication skills along with active listening Must be 18 years of age A background check applicable with state and federal laws will be required Responsibilities Manage large amounts of inbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research and provide solutions and/or alternatives Access company and client resources provided to accurately handle the call Seize opportunities to upsell products when they arise Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Pay & Benefits Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 6:00am-6:00 pm (MST) ; Work Days - Mon-Fri Paid Training - typically 3 days in length from 7:00am-4:00pm (MST) Status - Part Time Regular (24 hours weekly) Must work Monday's and the first and last business day of the month Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: Processor: Intel Core™ i5 5200 Series or greater Memory: 8GB on Windows 8.1 / 10 64 bits Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred) USB headset Click here for an example No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Firewall must be enabled (Will be checked prior to allowing login to system) Click her for the BYOD policy for full detailed list of requirements The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description. NOT YOUR ORDINARY CALL CENTERᵀᴹ
    $14 hourly 6d ago
  • Customer Service Manager Job

    The Timken Company 4.6company rating

    Customer Service Supervisor Job 43 miles from Fort Collins

    span class="jobdescription"pspan style="font-size:12.0pt"span style="font-family:'Times New Roman', serif"bspan style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"What Timken makes possible begins with you./span/span/span/b/span/span/p p /p pspan style="font-size:12.0pt"span style="font-family:'Times New Roman', serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next./span/span/span/span/span/p pspan style="font-size:12.0pt"span style="font-family:'Times New Roman', serif" /span/span/p pspan style="font-size:12.0pt"span style="font-family:'Times New Roman', serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries and start helping our customers push the limits of what's possible in their world of motion./span/span/span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Wazee Crane, a division of the Timken Company, has an opening for a Customer Service Manager at its Broomfield, CO location. The Customer Service Manager is responsible for managing all customer-related activities related to sales generation, technical estimating, quote management, and customer communication. This position is responsible for fostering customer relationships, following up on quotations, and generating sales leads to ensure the company meets its revenue growth objectives. This position also manages a team of customer service analysts and reports into the Engineering and Customer Service Manager./span/span/span/span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"uspan style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Essential Responsibilities/span/span/span/u/span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Customer Service/span/span/span/span/span/span/p p /p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Oversee all customer-related activity/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Manage customer service team/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Generate order progress reports as requested by customer/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Coordinate customer visits based on order requirements/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Serve as factory liaison to customers for specific orders/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Ensure timely response to all customers' needs and requests/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Other duties as required/span/span/span/span/span/span/span/li /ul p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"spanspan style="font-family:'Verdana', sans-serif"span style="color:#0d0d0d"Quoting/span/span/span/span/span/span/span/p p /p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Perform technical estimating duties; collaborate with engineering team as needed/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Ensure competency and accuracy of technical estimates/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Review estimates created by customer service team /span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Generate quotes based on customer inquiries, technical estimates, and engineering specs, verifying all information needed for accurate delivery/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Follow up on all open quote opportunities to maximize bookings/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Ensure that all customer quality and commercial terms and conditions are properly recorded in order entry information and that the factory meets those requirements/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Perform necessary customer presentations during customer visits to facility/span/span/span/span/span/span/span/li /ul p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Inside Sales/span/span/span/span/span/span/p p /p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Maintain comprehensive knowledge of company's capabilities, services, and products/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Assess customer needs, oversee engineering specifications, and convert customer opportunities into profitable sales/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Maintain existing sales and services, while implementing sales strategy and tactics to assure market growth/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Identify and implement new methods of lead generation/span/span/span/span/span/span/span/li /ul p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"uspan style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Minimum Qualifications/span/span/span/u/span/span/span/p p /p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Bachelors degree in business or related field/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"7 years of experience in customer service; 12 years preferred/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"5 years of experience leading a team;prior management experience preferred/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Familiarity with quote generation in ERP system required/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"5 years of experience working in a manufacturing setting preferred/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Industrial machinery sales experience preferred/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Technical estimating experience preferred/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Skilled in MS 365/Office Suite/span/span/span/span/span/span/span/li /ul pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif" /span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"uspan style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Key Attributes/span/span/span/u/span/span/span/p p /p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Customer service oriented/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Multi-task, identify priorities, and meet deadlines/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Professional verbal and written communication skills, in person, and on the telephone with all levels of customers, suppilers and internal support teams/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Effective problem identification, analysis, and resolutions skills/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Excellent organizational skills/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Delegate and direct workflow/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Demonstrated ability to perform as part of a team, with the ability to lead or work independently as required/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Ability to manage time and priorities for maximum efficiency with available resources/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Display entrepreneurial spirit and /span/span/span/span/span/span/spanspan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"quickly adjust to changing market conditions /span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Possess high energy level and ability to manage a multitude of tasks concurrently /span/span/span/span/span/span/span/li /ul pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"uspan style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Work Environment/span/span/span/u/span/span/span/p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif" /span/span/span/p ul style="margin-bottom:11.0px" lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"This position works 5 days per week on-site at our Broomfield, CO manufacturing facility/span/span/span/span/span/span/span/li lispan style="font-size:11.0pt"spanspanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"Work schedule is generally 7 a.m. to 4 p.m. Monday - Friday./span/span/span/span/span/span/span/li /ul p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"The yearly compensation for this role is b$86,500- $119,000/b, is commensurate on experience and education, and could pay more or less than the posted range. This full-time position is eligible to participate in the company's short-term incentive program, paid time off plan, 401k, and comprehensive benefits package including medical, dental, and vision. Qualified candidates can apply for this position by clicking on the link located in the job posting at a href="********************************** style="color:black"************************************************************* p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"This position will be posted until September 30, 2024 or filled./span/span/span/span/span/span/p p /p pspan style="font-size:11.0pt"spanspan style="font-family:Calibri, sans-serif"span style="font-size:10.0pt"span style="font-family:'Verdana', sans-serif"span style="color:black"All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law./span/span/span/span/span/span/p p /p p /p p /p p /p p/p /span
    $36k-44k yearly est. 60d+ ago
  • Customer Retention Specialist

    Sumup

    Customer Service Supervisor Job 39 miles from Fort Collins

    As our Merchant Retention Specialist, you'll work directly with merchants who are at risk of canceling and help them find value in SumUp's products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success. What you'll do Manage inbound cancellation calls and retention cases, guiding merchants through personalized solutions to reduce churn. Proactively reach out to merchants flagged for inactivity, dissatisfaction, or NPS concerns-rebuilding confidence through training, troubleshooting, and re-onboarding. Maintain a daily workflow of 45+ outbound calls and 10+ resolution activities, while keeping your churn queue below 20. Reverse 6+ “awaiting cancellation” accounts per month and conduct 40+ one-on-one merchant trainings per month. Keep discounts under 6% and one-time credits under 60%, preserving revenue while resolving concerns. Surface churn trends, customer feedback, and recurring issues to help influence upstream improvements across product, CX, and sales. You'll be great for this position if You have 1-3 years of experience in customer retention, account management, or sales-ideally in a high-volume or merchant-facing environment. You're calm under pressure and skilled in objection handling, de-escalation, and building trust through conversation. You're proficient in CRM tools (especially Salesforce) and familiar with POS or payment processing systems. You thrive in fast-paced environments, juggling multiple cases and calls while meeting daily KPIs. You're empathetic, solution-oriented, and passionate about helping small businesses succeed. You take ownership of your work, adapt quickly to change, and communicate clearly with both merchants and internal teams. Demonstrate strong accuracy and precision while being able to work efficiency. Compensation: Compensation will be finalized based on the candidate's experience and location $65k-$75k Benefits & More: 22 days vacation days & 8 sick days plus 11 paid holidays 401(K) employer match and Paid Parental leave Sabbatical after every 3 years of employment We're a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents. Medical, Dental and Vision benefits About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
    $26k-32k yearly est. 6d ago
  • Customer Support Associate I

    Stickergiant.com, Inc.

    Customer Service Supervisor Job 29 miles from Fort Collins

    StickerGiant is an essential business that provides high-quality stickers and labels, fast turnaround, and excellent customer service. Our mission is to create a good company to work for which leads to happy, healthy Giants. We are guided by our values; All In, Grow & Learn, Positive Energy. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently which allows our employees to see, experience, and take ownership of our shared success together. The Customer Support Associate (CSA) I is a supportive resource that elevates the experiences of all StickerGiant customers providing moments of delight throughout their journey. You're a resourceful individual, driven to solve problems, no matter the size, while building customer relationships, trust and brand loyalty. You're an expert at understanding the immediate needs of our customers and predicting future ones, while developing a sustainable environment that allows you to successfully navigate multiple tasks and deadlines. You're passionate about creating positive interactions and experiences with customers, your teammates and other departments. ESSENTIAL DUTIES & RESPONSIBILITIES You make it your mission to foster exceptional customer experience while serving as first point of contact for all support communications - primarily via email, chat and phone - to answer questions, provide assistance, troubleshoot issues, and route feedback appropriately You take ownership to resolve challenging customer issues and escalate when necessary You are empathetic and understanding of our customers' unique experiences. You must be passionate about delighting our customers every single day! You have a proven ability to successfully multitask; this role will involve navigating and diagnosing product issues while maintaining focus on the customer and their immediate needs You quickly pick up a variety of software applications with ease. Experience with Zendesk would be a bonus! KNOWLEDGE, SKILLS, AND ABILITY Passion for incredible customer service, exceptional communication (verbal and written) including top notch grammar and spelling, and excellent people skills Are a master on breaking down complex concepts into day to day terminology to help customers of all proficiencies Attention to detail that helps you meticulously troubleshoot and evaluate issues quickly, efficiently and accurately Resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimum supervision An expert with your keyboard providing fast and accurate typing and have unparalleled phone skills Master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and supporting your peers Empathic and composed. You really enjoy learning from and talking to our customers. You have amazing composure are very patient A team player, adaptable and has an amazing work ethic. You can identify where help is needed and are motivated to pitch in, coach, and train your peers Great Teammate - You contribute ideas to elevate your greater team and help them succeed Being a Giant - You consistently demonstrate StickerGiant' core values: All In, Grow & Learn, and Positive Energy Excitement for Growth - Interest and ability to grow professionally with support from StickerGiant EDUCATION AND FORMAL TRAINING 1-3+ years of experience in a customer facing role Proficient with Google Suite, ZenDesk (preferred), Slack and Macs Bonus: You are able to connect with a broad customer base and can communicate effectively in both English and Spanish PHYSICAL REQUIREMENTS Occasional standing, lifting, carrying, climbing, stooping, bending and overhead reaching of weight 10-30 lbs. Frequent walking, grasping and gripping Ability to sit/stand at a desk for extended periods of time Use of computer, keyboard, mouse throughout each scheduled shift
    $28k-38k yearly est. 60d+ ago
  • 10596 Inside Sales

    Cosmoprof 3.2company rating

    Customer Service Supervisor Job 39 miles from Fort Collins

    divstrong Description/strongbr/ div p class="MsoNormal" style="margin-bottom:7.5pt"span SALLY BEAUTY ADVISOR:/span/p p class="MsoNormal" style="margin-bottom:7.5pt"bspan Job Description:/span/b/p p class="MsoNormal" style="margin-bottom:7.5pt"span By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need passionate and talented people to make this happen!!/span/p p class="MsoNormal" style="margin-bottom:7.5pt"span The Sales Associate/Beauty Advisor will focus on one primary objective creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience. Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer s journey. It takes knowledge and training which Sally Beauty will go above and beyond to provide. You bring your passion and personality we will do the rest!/span/p p class="MsoNormal" style="margin-bottom:7.5pt"span Your role at Sally Beauty: /span/p ul lispan Build relationships and inspire loyalty./span/li lispan Recommend additional and complimentary products./span/li lispan Inform customers of current promotions and events./span/li lispan Set up advertising displays and arrange merchandise to highlight sales and promotional events./span/li lispan Ensure our customers are informed about and enrolled in our Loyalty program./span/li lispan Complete transactions accurately and efficiently./span/li lispan Maintain a professional store environment and communicate inventory issues./span/li lispan Demonstrate our Sally Beauty Culture Values./span/li lispan We have a range of different working schedules and hours to suit everyone s needs./span/li /ul p class="MsoNormal" style="margin-bottom:7.5pt"span Why you ll love working here:/span/p ul lispan The people are creative, fun and passionate about beauty./span/li lispan Generous product discount and free sample products./span/li lispan You will receive a great education regarding our products./span/li lispan You will have ample opportunity for growth./span/li /ul ul lispan We are proud to offer a competitive benefits package for our part-time associates that includes medical insurance with pharmacy benefits, dental amp; vision insurance, as well as a 401k retirement plan. Associates accrue anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year (based on years of service). We offer supplemental life insurance, associate advocacy benefits, and a host of voluntary benefits from accident insurance to identity theft protection to pet insurance./span/li /ul p class="MsoNormal" style="margin-bottom:7.5pt"bspan Requirements:/span/b/p p class="MsoNormal" style="margin-bottom:7.5pt"span Legal wants you to know:/span/p ul lispan Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation. /span/li lispan May be exposed to fumes and odors upon occasion./span/li /ul p class="MsoNormal" style="margin-bottom:7.5pt"span Working Conditions/Physical Requirements/span/p p class="MsoNormal" style="margin-bottom:7.5pt"span The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals./span/p p class="MsoNormal" style="margin-bottom:7.5pt"bspan Additional Information:/span/b/p p class="MsoNormal" style="margin-bottom:7.5pt"span Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you. We accept applications on an ongoing basis./span/p p class="MsoNormal" style="margin-bottom:7.5pt"bspan At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us. /span/b/p p class="MsoNormal" style="margin-bottom:7.5pt"span Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability./span/p p class="MsoNormal" style="margin-bottom:7.5pt"span SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire./span/p p class="MsoNormal" /p /divbr/br//div
    $39k-50k yearly est. 60d+ ago
  • Nutrition Services Supervisor

    Intermountain Health 3.9company rating

    Customer Service Supervisor Job 44 miles from Fort Collins

    Responsible for daily operations of at least one of the following areas within Culinary Services; retail, catering, or patient meals. This role provides direction related to creating an exceptional experience for patients and guests. This position will oversee operations of this service line under the direction of a manager, following system-level best practice standards, supporting quality initiatives, meeting regulatory compliance, supervising caregivers, and realizing consumer expectations. Responsible for hiring, coaching, and counseling of staff on performance issues. Usually spends at least 50% of the time performing administrative/supervisory duties. **Essential Functions** + Leads team and daily operations of assigned areas and ensures tasks are completed. + Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination. + Manages employees to ensure that food safety standards and regulatory guidelines are met. + Assists in scheduling to ensure appropriate level of staffing and coverage for vacation and call-ins within budget. Manages overtime and premium pay with budget. + Resolves issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing. + May lead patient areas and has competency in modified diets and patient meal standard works + Implements established best practices to deliver exceptional care and service at the appropriate cost. + Assists in keeping storage areas clean and organized to ensure all Joint Commission and Health Department guidelines are followed. **Shift Details** + 8am - 4:30pm / Sunday - Thursday **Skills** + Food Service + People Management + Hospitality + Computer Literacy + Interpersonal Communication + Food Safety and Sanitation **Qualifications** + Demonstrated ability to work in a commercial kitchen. + Demonstrated ability to lead a diverse team + Food Handler Permit (as required by State) or ServSafe certification is required by first day of work. ServSafe certification obtained within 90 days of hire date if not current. + Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment + Demonstrated highly effective verbal, written, interpersonal, and communication skills. + Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems. + Preferred: + Certified Dietary Manager Certification **Physical Requirements** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Physical Requirements:** **Location:** Platte Valley Hospital **Work City:** Brighton **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $21.17 - $31.13 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $44k-56k yearly est. 60d+ ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Fort Collins, CO?

The average customer service supervisor in Fort Collins, CO earns between $28,000 and $50,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Fort Collins, CO

$37,000

What are the biggest employers of Customer Service Supervisors in Fort Collins, CO?

The biggest employers of Customer Service Supervisors in Fort Collins, CO are:
  1. Church & Dwight Co.
  2. PetSmart
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