Customer service supervisor jobs in Franklin, NJ - 1,971 jobs

Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Onsite from Somerset,NJ Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with Life Sciences MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. Youll be responsible for clear communication, smooth logistics, and delivering premium custom Customer Experience, Specialist, Experience, Customer, Retail, Automotive

About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ. Customer Support Professional - Job Summary At DOWC, we are committed to delivering exceptional service to our customers and dealer partners across the automotive industry. We are seeking a Customer Support Professional who thrives in a fast-paced call center environment and takes pride in resolving issues with accuracy, empathy, and professionalism. This role is ideal for a customer service professional who enjoys problem-solving, working with structured processes, and being part of a collaborative, performance-driven team. What You'll Do: As a Customer Support Professional, you will serve as a key point of contact for customers calling with warranty-related questions and claims. Your responsibilities will include: Answering inbound customer calls in a high-volume call center environment Assisting customers with automotive warranty claims, coverage questions, and general inquiries Accurately documenting call details, claim information, and resolutions in internal systems Researching policy information and providing clear, compliant explanations to customers Resolving customer concerns efficiently while maintaining a positive and professional tone Escalating complex or unresolved issues appropriately and following through to resolution Meeting or exceeding quality, productivity, and attendance standards Collaborating with team members and leadership to continuously improve the customer experience What We're Looking For: 2+ years of experience in a call center, customer service, or support role Strong verbal communication and active listening skills Ability to handle a high call volume while remaining calm and customer-focused Excellent attention to detail and ability to follow structured processes Comfortable navigating multiple systems and documenting information accurately Professional, reliable, and solution-oriented mindset Automotive, insurance, warranty, or claims experience is a plus (but not required) Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer: Competitive compensation Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits PTO and Sick Time Corporate events, team and culture building activities, extracurriculars, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance

Overview: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our clients waste management company. In this role, you will be the primary point of contact for their customers, ensuring exceptional service delivery and addressing inquiries related to waste disposal services. Responsibilities: Customer Support: Handle incoming calls, emails, and inquiries from customers regarding waste disposal services. Provide accurate information about service offerings, pricing, scheduling, and service area coverage. Assist customers with placing service orders, scheduling pickups, and resolving service-related issues promptly and effectively. Problem Resolution: Investigate and resolve customer complaints regarding service interruptions, missed pickups, billing discrepancies, etc. Escalate complex issues to the appropriate department for resolution while ensuring timely follow-up with the customer. Documentation and Data Entry: Maintain accurate customer records, service logs, and documentation of interactions using our CRM system. Update customer accounts with relevant information, service changes, and billing updates. Billing and Payments: Assist customers with understanding billing statements, payment options, and account balances. Process payments, set up payment arrangements, and manage customer accounts receivable inquiries. Customer Education: Educate customers on proper waste disposal practices, recycling guidelines, and environmental stewardship initiatives. Promote company programs and services aimed at enhancing customer satisfaction and environmental sustainability. Cross-functional Collaboration: Collaborate with dispatchers, drivers, and operations teams to ensure seamless service delivery and resolve service-related issues. Communicate customer feedback and operational challenges to relevant stakeholders for continuous improvement. Requirements: Proven experience in customer service or a related field, preferably in waste management, utilities, or logistics industries. Excellent communication skills (verbal and written) with a strong customer service orientation. Ability to navigate and utilize CRM systems, databases, and basic office software (e.g., MS Office Suite). Strong problem-solving skills with the ability to handle challenging situations professionally and calmly. Detail-oriented and organized, with the ability to manage multiple tasks and prioritize workload effectively. Preferred Qualifications: Knowledge of waste management practices, recycling processes, and environmental regulations. Previous experience using waste management software or ERP systems. High school diploma or equivalent; additional education or certification in customer service or related fields is a plus. Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law. Contact information Edward Beller

This is an On-Site role in our Piscataway, NJ location. About Us: Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team! Job Summary: We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence. Key Responsibilities: Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service. Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction. Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers. Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer. Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team. Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience. Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand. Qualifications: 2+ years of customer service experience Experience with Zendesk and Shopify is REQUIRED. High school diploma or equivalent Fluency in English Strong communication skills, both verbal and written. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using customer service software and Microsoft Office Suite. Passion for sports and a good understanding of our product offerings is a plus. Must be able to pass a background check. Flexibility to work various shifts, including weekends and holidays. Show up for work! Come on time and be committed to be your best. What We Offer: Competitive salary and benefits package. Opportunity to work in a vibrant, sports-focused environment. Climate Controlled office setting. Career growth and development opportunities. Employee discounts on our products. A supportive team culture that values collaboration and innovation. Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Connections Personnel is hiring for a Direct Hire Customer Service Representative for a four-generation owned family business that has been a recognized leader and innovator in the garage door industry located in Whitehouse Station, NJ. Company is the world's oldest manufacturer of sectional garage doors that is still owned and operated by the founding family. Looking for a candidate that has 2+ years of customer service experience in a manufacturing environment. RESPONSIBILITIES: Answer incoming calls. Following up with clients via email and phone. Verifying orders. Process orders from distributors. Entering data to process orders. Must have Word and Excel. General office work and filing. Process purchase orders. REQUIREMENTS: At least 1 -2 years of customer service experience in a manufacturing environment. Microsoft Word, Excel and Outlook. Bilingual Spanish is a plus but not required. High School Diploma. Drug test and background check will be done prior to starting. SCHEDULE: M - F 8 am to 4:30 pm, 30 minute lunch Benefits: Medical, Dental, Vision & 401K + other perks. SALARY: $20.00/hr-$22.00/hr depending on experience. For immediate consideration please apply online at: https://connections.securedportals.com/apply/

We are seeking a reliable Customer Service Representative to assist customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and can handle inquiries with patience and professionalism. Key Responsibilities Respond to customer inquiries via phone, email, or chat Resolve customer complaints and issues in a timely and effective manner Provide accurate information about products, services, and policies Process orders, returns, exchanges, or account updates Document customer interactions and maintain accurate records Escalate complex issues to the appropriate team when necessary Maintain a positive, professional attitude at all times Qualifications Previous customer service experience preferred but not required Strong verbal and written communication skills

Customer Service Representative | Strategic Account Services Newtown Square, PA | Hybrid (4 days on-site, 1 remote) We are hiring a Customer Service Representative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams. What You'll Do Process customer orders accurately within 48 hours Support pricing reviews for new and existing customers Manage customer inquiries, requests, and issue resolution Maintain accurate customer and product data in the ERP system Monitor inventory levels tied to customer programs Collaborate with purchasing and internal teams as needed What We're Looking For Customer service or order management experience Comfort working in ERP and CRM systems Strong communication and phone skills Organized, detail-oriented, and able to multitask Able to thrive in a mostly on-site, hybrid environment Why This Role High-visibility strategic accounts Stable, collaborative team environment Growth-focused role supporting an expanding program

Job Description About Komline As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction. This Opportunity Komline‑Sanderson is a leading provider of engineered solutions for the industrial and environmental markets, delivering high‑performance equipment across industries including wastewater treatment, mining, chemicals, and power generation. With a strong legacy of innovation, quality, and service, Komline-Sanderson commits to operational excellence and long‑term value creation. The Customer Service Manager leads and develops a team of Field Service Technicians supporting municipal and industrial equipment installations. This role oversees day-to-day field service execution, including preventive maintenance, emergency response, commissioning support, and troubleshooting, while ensuring safety, quality, and customer satisfaction standards are met. The Customer Service Manager serves as the primary technical escalation point, coordinates labor and parts with the Director of Aftermarket, and drives service consistency, best practices, and continuous improvement in equipment reliability and service efficiency. Roles and Responsibilities Interface with contractors, consulting engineers, owners and vendors Lend technical support to Field Service Technicians and other personnel Supervise Customer Service administrative support and Field Service Technicians Review new job files and project service requirements and availability of technical support and warranty records Coordinate installation activities with contractors, resolve shortages and back charge claims Validate claim, initiate and process RFM orders after approval to fill shortage requirements Generate correspondence to contractor on claim rejecting non valid claims and detailing rejection Research, document, obtain approval of and negotiate settlement of liability claims for warranty and back charges by phone, correspondence and outside meetings Monitor projected service schedules and obtain formal requests for Komline field service (allocated contract requirements) from contractors and owners Prepare and review trip itinerary, instruction manual and scope of work to be performed with Komline service technicians Coordinate installation check out, start-up and performance test activities on daily bases with Komline service technicians, as required write contractors / owners Evaluate operating unit performance in preparation for specified field performance testing Review service reports, technical data sheets and manual with Komline service technicians after each assignment to ensure completion, all required data was obtained, and all problems have been noted Initiate action and or RFM's to deal with outstanding problems / claims Upon the successful completion of new projects issue a certificate of installation Review, initial and forward for processing, expense reports and / or check requests for service technicians and shop personnel on special service assignment Ensure that reports are submitted on a timely basis Solicit, by mail and phone, paid service (for new equipment start-up) and service contracts (for existing equipment) Process purchase orders and contracts, maintain scheduling and approve invoices for billing Assist the mobile pilot trailer department. This includes services to set-up of installation, testing and preventative maintenance repair work Provide projections for service manpower and skill requirements to meet current contract obligations Engage in field trips as required to resolve back charge claims, conduct critical test work and perform inspections, negotiations or other functions which are beyond the scope of a service technician Required Qualifications Bachelor's degree in Engineering, Business, or related field, or equivalent combination of education and relevant sales experience Minimum of 10+ years of experience in field service Minimum of 4 years of experience managing a team of field service employees Required to travel (50 - 75%) extensively including overnight trips and occasional weekend travel Preferred Qualifications Aftermarket equipment experience Familiarity with municipal market & industrial market Familiarity with manufactured equipment Experience with CRM or ERP systems Microsoft Dynamics 365 experience (D365) Salesforce experience Equal Opportunity Statement: Komline is an EEO employer - M/F/Vets/Disabled

_Work Mode: Onsite_ **Opportunity** The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. **Specific Responsibilities** **Functional Skills** + **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. + **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. + **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. + **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. + **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise. + **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability. + **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. + **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. + **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. + **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience. + **Other Duties:** Perform additional responsibilities as assigned. **Competency-Based Actions** _Set High Standards of Performance_ + Models the Robern brand attributes in written and oral communication. + Takes ownership for own and customer actions. + Helps the Robern Customer Service function achieve aggressive goals. + Understands and accepts personal and team stretch objectives. _Focus on the End Customer_ + Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. + Provides support for service decisions made by the team. Suggests improvements. + Maintains solid business relationships with internal and external decision makers and key influencers. _Build Trust_ + Build solid relationships with the Sales force and earn the reputation of "owning" the account. + Knows when to compromise and when to stand firm. + Demonstrates confidence in others when they are challenged and coaches on conflict resolution. + Ensures confidentiality and approachability with all levels within the organization. + Speaks in terms of "us" and "we" rather than "they" and "them." _Drive Continuous Improvement_ + Be a change agent that keeps our customer support in line with ever-changing business practices. + Encourages and supports others in their improvement efforts. + Identifies and utilizes measures and feedback processes to ensure desired improvement. + Suggests viable improvements to reduce non-value-added processes. + Partners with and educates customers to explain Robern processes and influence business results. + Employs Kohler Operating System (KOS) tools in problem solving. **Skills/Requirements** + Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. + Minimum of 3 years of experience in customer service related functions, supply chain or sales. + Experience managing direct reports. + Experience in the implementation of continuous improvement in a service organization. + Excellent personal, organizational, verbal and written communication skills. + High sense of urgency and a proactive approach to problem solving. + Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. + Excellent teamwork and communications with suppliers, customers and associates. \#LI-Onsite \#LI-KZ1 **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

About GenScript GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology. About ProBio ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy, vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio's total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. Job Title: Customs Trade Compliance Expert This position is based fully onsite in Piscataway, NJ. The salary range is approximately $85,000 - $105,000 based on experience. Responsibilities: Ensure adherence to all applicable import/export and PGA requirement and regulations, including CFR, HTSUS, U.S. Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), and other international trade laws. Act as the primary point of contact for customs clearance processes. File entries through the Automated Broker Interface (ABI) in compliance with CBP regulations. Supervise classification processes for Harmonized Tariff Schedule (HTS), Schedule B, ECCN, and Harmonized System Codes (HSC) to ensure compliant imports/exports and maximize duty savings. Establish and lead Duty Drawback Program. Apply and maintain company Import and Export Licenses and Permits. Interpret import/export regulations, rulings, and trade documentation. Conduct compliance audits to ensure full regulatory compliant with accurate filings and duties, and lead corrective action plans resulting from audits and compliance issues. Coordinate release and delivery of shipments with customs, freight forwarders, carriers, and warehouses. Address any customs-related issues such as holds, inspections, and compliance reviews. Maintain required documentation for audit readiness and CBP recordkeeping requirements (19 CFR). Collaborate with internal and external teams to provide customs guidance and operational support. Stay current with regulatory changes from CBP and Partner Government Agencies (PGA) such as FDA, USDA, EPA, FWS, CDC and more. Train and support team members in customs procedures, filing practices, and import/export compliance. Stay updated on changes to import/export laws and regulations in countries where the company operates. Identify and address risks related to trade compliance, including restricted-party transactions and violations of trade law. Investigate and report trade compliance incidents, and implement corrective actions. Requirements: U.S. Customs Broker License or CCS or CES certified with Duty Drawback program setup experience Minimum 5+ years of experience in trade compliance with special focus in duty drawback Solid knowledge of Import/Export Regulations and Product Classification. Proven expertise in U.S. import/export procedures and regulatory environments. Strong working knowledge of ACE, ABI systems, and classification tools. Excellent attention to detail, accuracy, and time management. Ability to communicate professionally with clients, vendors, and government agencies. Proficiency in MS Office Suite and customs brokerage software (e.g., Mercury/ITS, CargoWise, Descartes, etc.). Preferred Qualifications: Ability and success tracking records of establishing and maintaining a successful Duty Drawback program Experience of filing import entries using ABI-approved vendor portal. Background in customs audits or post-entry corrections (e.g., PSC, protests). #LI-EB1 #GS GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. GenScript USA Inc./ProBio Inc. maintains a drug-free workplace. Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.

Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care. The Manager, Customer Service is accountable for customer service and order management operations in the US, with a primary focus on order accuracy, revenue conversion, and Order-to-Cash execution. This role partners with a Business Process Outsourcing (BPO) provider and collaborates closely with Sales, Global Operations, Finance, and other key stakeholders to accelerate order flow, reduce friction in the customer journey, maximize revenue realization and improve cash flow. Customer Service & Order Management Lead U.S. customer service and order management execution, driving timely, accurate processing and seamless handoffs throughout the Order-to-Cash lifecycle. Drive revenue conversion by minimizing order holds and order backlog through proactive issue identification and resolution. Partner with Sales, Finance and Operations to resolve pricing, credit, supply and other constraints impacting order release and fulfillment. Analyze order patterns, order backlog drivers, and conversion trends; translate insights into corrective actions and process improvements. Customer Experience & Escalation Management Ensure consistent, high-quality customer interactions that support retention, growth, and long-term partnerships. Manage complex customer escalations to resolution, balancing customer expectations with commercial and operational realities. Solicit and analyze customer feedback to identify systemic issues impacting service quality and order conversion. Integrate customer insights into continuous improvement and Customer Experience roadmaps. Operational Performance & Continuous Improvement Jointly accountable for service performance with internal teams and BPO partners, delivering against defined SLAs and KPIs. Establish transparency through operational reporting across Order Management and Order-to-Cash processes, including order backlog, cycle time, and conversion metrics. Lead continuous improvement initiatives that drive scalable growth, increase productivity, and elevate the customer experience. Evolve processes and enabling technologies to improve the effectiveness and efficiency of the operations while strengthening customer outcomes. Maintain and communicate the policies, processes, and systems knowledge necessary for BPO partners to successfully fulfill their operational responsibilities. Cross-Functional Leadership & Strategic Contribution Act as a key contributor to enterprise initiatives supporting growth strategy, new product launches, and operational excellence. Collaborate cross-functionally to align priorities, remove barriers to execution, and drive integrated solutions. Perform additional duties and special projects as assigned. Additional Requirements Ability to travel 10-20%, including international travel. Flexibility to work during company and public/bank holidays, subject to local law. In-office work is required a minimum of three (3) days per week Must be authorized to work in the U.S. without future sponsorship. Salary Pay Range: $109,250.00 - $149,500.00 USD Salary Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training. In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following ******************************************* Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices: EEO Is the Law | EOE including Disability/Protected Veterans Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at ***********************. Unsolicited Agency Submission Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails. Integra - Employer Branding from Integra LifeSciences on Vimeo

Alpaca Audiology LLC, is looking for a dedicated, supportive Regional Customer Service/Sales Manager who will ensure that sales and customer service objectives for a specific region within the company are met. The Regional Customer Service/Sales Manager will fully educate themselves on the specific region: location, insurances, exceptions, company/process changes, in addition to coaching, training, and motivating advocates. They will continue to support advocates after training by monitoring their progress, ensuring that they understand and meet expectations, answer their questions, and provide them with ongoing feedback and inspiration. Individual should be sales/goals driven. Individual should also be analytical, supportive, and prepared to act as a resource to advocates. Responsibilities: Train/prepare regional advocates to communicate effectively with customers and keep them on their patient journey and increase revenue within the region Troubleshoot issues with advocates and customers (when necessary). Oversee and set sales targets for outbound and inbound calls. Ensure that advocates understand and comply with all customer service/sales objectives, performance standards, and policies. Set clear team goals and KPIs. Measure performance with KPIs such as conversion, quality, call waiting, productivity, etc. Answer advocate questions regarding best practices or difficult calls. Identify operational issues and suggesting possible improvements. Monitor and evaluate advocate performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Prepare reports and analyze data to assist executive management as they determine call center goals. Work with other managers to support advocates and maximize customer satisfaction. Requirements: Associates degree or higher. Call center, customer service, sales, and supervisory experience. Proficiency with technology, especially computers, software applications, and phone systems. Must be proficient in Excel. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours. Additional Preferred Skills: Ability to work independently with accountability and ownership. Planning, organizing and multi-tasking skills along with disciplined time management. Attention to detail and follow through. Focus through ambiguity. Persuasive approach to influence outcome. ***Applicants must have a flexible work schedule

Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role We are looking for a Customer Service & Order Fulfillment Manager to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as needed, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment & Logistics, and works on-site at our Jersey City offices. Your Impact Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency. Drive customer satisfaction and loyalty by managing and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities. Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience. Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies. Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end) Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability Guarantee an effective Close the Loop process, in line with Technogym policies Responsible to ensure proper Governance and Compliance of Order To Cash Process Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team About You What you should bring: Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand. Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments. In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures. Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics. Provides strong, empathetic leadership that inspires and develops high-performing teams Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms. Able to work on-site 5x/week at our Jersey City offices What We Offer: Salary range $100,000 - $115,000 commensurate with experience Comprehensive medical, dental, and vision insurance - eligible starting first day of employment 401k with company match - eligible first day of employment PTO On-site gym for employee use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role We are looking for a Customer Service & Order Fulfillment Manager to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as needed, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment & Logistics, and works on-site at our Jersey City offices. Your Impact * Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency. * Drive customer satisfaction and loyalty by managing and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. * Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities. * Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience. * Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations * Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies. * Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end) * Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability * Guarantee an effective Close the Loop process, in line with Technogym policies * Responsible to ensure proper Governance and Compliance of Order To Cash Process * Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient * Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team About You What you should bring: * Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand. * Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments. * In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures. * Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics. * Provides strong, empathetic leadership that inspires and develops high-performing teams * Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms. * Able to work on-site 5x/week at our Jersey City offices What We Offer: * Salary range $100,000 - $115,000 commensurate with experience * Comprehensive medical, dental, and vision insurance - eligible starting first day of employment * 401k with company match - eligible first day of employment * PTO * On-site gym for employee use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Full-time Description What sets us apart? Competitive compensation plan, base salary, and annual incentive Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs 401-k plan with company match Comprehensive Paid Time Off and Holidays Collaborative and Innovative work environment COMPANY OVERVIEW Vantage Apparel is the nation's top source for custom logo apparel, serving as the premier choice of renowned global brands. Established in 1977, we have consistently demonstrated B2B innovation in the promotional apparel industry and earned the prestigious designation of one of the “Best Places to Work” in our field. In 2024, our commitment to excellence in apparel decoration was underscored by consecutive securing the 29th PPAI Gold Pyramid award for embroidery, consistently recognized in ASI Counselor Magazine's Top 40 company, and the PPAI Gold Pyramid for Marketing content. These honors affirm our persistent dedication to setting industry standards. ROLE HIGHLIGHTS The Customer Service Manager is primarily responsible for the day-to-day operations and overall effectiveness of the company's support teams, ensuring they are equipped to deliver exceptional service without disruptions caused by inefficient tools, processes, or logistics. This role involves implementing operational improvements, tracking and analyzing team productivity, and collaborating closely with internal staff, customer service leaders, and senior management to maintain efficient and aligned workflows. Additionally, the Customer Service Manager conducts monthly coaching and development sessions to support continuous growth and enhance team performance, ultimately driving better outcomes and an enhanced experience for our customers. Essential Duties and Responsibilities include the following. Other duties may be assigned. Carry out customer service functions with a comprehensive understanding of Standard Operating Procedures. Define and optimize customer service workflows, including order entry, tracking customer goods, production transparency, and follow-up standards. Monitor and evaluate team performance through data analysis, call audits, and quality checks, preparing reports and recommending improvements. Drive process and service enhancements by implementing best practices, improving support channels, and participating in continuous improvement initiatives. Identify and proactively remove operational obstacles that hinder team productivity or customer satisfaction. Support onboarding and training for new customer service team members to ensure readiness and consistency. Collaborate with PC Support, developers, and cross-functional departments on system enhancements, product changes, and customer-centric initiatives. Develop and refine customer experience measurement tools, including IVR improvements, UX enhancements, and customer satisfaction KPIs. Manage customer escalations efficiently, coordinating with internal teams to ensure timely resolution. Build and maintain strong relationships with key customers while ensuring a positive and consistent experience. Maintain expertise in commissions, royalties, licensing, barcodes, hang tags, UPC management, and Special Markets program details. Collaborate with internal teams to identify licensing agencies and support Special Market accounts and sales reps. Develop best practices for phone, text, chat, and email to ensure effective customer follow-up. Support colleagues and enhance overall service operations as a collaborative team member. Requirements Ideal Candidate Profile To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Proactive, forward-thinking team player thriving in collaborative environments. Collaborates effectively with technical and non-technical stakeholders at all levels to support organizational goals. Strong organizational skills with the ability to manage multiple priorities simultaneously. Skilled in analyzing data to create, implement, and execute service plans. Demonstrates a credible and effective coaching style. Experienced in solving both simple and complex problems. Proficient in process management and business workflow optimization. Knowledgeable in consumer journey mapping to deliver best-in-class experiences. EDUCATION AND/OR EXPERIENCE COMPUTER SKILLS Bachelor's degree (B.A.) or 2-3 years of relevant experience and/or training, or an equivalent combination of education and experience in customer service management or operations. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) required. Familiarity with CRM systems like Zoho, Salesforce, or HubSpot a plus. At Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23