Customer service supervisor jobs in Fresno, CA

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do. We are seeking a Customer Service Supervisor to join our rapidly growing team. The Opportunity: The Customer Service Supervisor will be the first point of contact for our students, faculty, staff, parents, and guests. You will coordinate and monitor building and office operations to ensure best quality practices are met daily. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! The Accountabilities: Coordinate and monitor office operations to ensure best quality practices are met daily. Hires, trains, supervises, coaches, counsels and evaluates 15-20 student employees, on average. Create and revise semester schedule, review and approve time cards and adjust for missing or inaccurate time punches. Create reports on work orders, occupancy discrepancy and key tracking. Maintain and print building rosters weekly, assesses condition of rooms, and bill residents for damages, lost keys, access cards and more throughout the year. Develop and maintain open, positive, effective and constant communication with residents, parents, fellow staff, custodians and vendors, following up on work orders and resolving any complications efficiently and in a timely manner. Is mindful of inter- and cross-cultural communication within university living environments when conducting complaint and dispute resolutions. Document staff infractions and holds one-on-one biweekly staff meetings to ensure best practices. Accept, log, oversee, return and review all mail provided by federal and private mail/parcel carriers. Responsible for troubleshooting at print stations before requesting assistance from Housing IT. Conduct regular supply inventory audits and oversees items needed for move-in/out (labels, envelopes, signage, etc.). Order supplies for offices, managers and print stations. Conduct regular building inspections, and inspect rooms for working smoke detectors and any health and safety violations. Communicate in advance with residents prior to entering apartments and before and after completing work requests. Ensure all physical keys accounted for and tested prior to resident assignments or key changes. Oversee locks for programming of rooms, stairwells and lounges residents are assigned and given access to. Provide and maintain keys for reserved areas and common spaces. Structure open house tours and prepare for move-in events. Facilitate summer rental offers for conferences, coordinating with linen and maid services to ensure rooms are prepared and serviced weekly. Maintain reservations and records of accommodations, manage records of all transactions, and turn in payment slips daily. Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Education: High School Diploma. Experience: 2 years. Expertise: Two (2) years' experience in property management, customer service, administration or relevant field with some experience in a management/leadership role. Experience advising and counseling students. Proven knowledge of residential building operating procedures, layouts, configurations, and inventories. Working knowledge of California tenant laws and issues, rental market conditions and trends, and resources available to university students. Proven interpersonal, analytical, and oral and written communication skills. Demonstrated experience interacting with communities diverse with regard to cultures, backgrounds, and socioeconomic status, exercising diplomacy, tact, and discretion. Ability to help foster environments of trust, collaboration, transparency, and accountability. Proven organization and project management skills, able to successfully multitask and shift priorities. Experience resolving conflicts, problem solving, and encouraging partnerships. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. What We Prefer: Preferred Education: Associate's Degree. Bachelor's Degree. Preferred Field of Expertise: Four years' experience in residential property management, customer service, maintenance, higher education, and/or other relevant fields. Proven knowledge of undergraduate and graduate student development theories, from psychosocial and cognitive/structural theories, to ecological and integrative ones. Demonstrated experience with computer operating systems, mobile applications, and social media (e.g., Microsoft Office, Instagram, Google Docs, Slack). The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit **************************************** This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate for this position is $30.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Job Description Summary Minimum Education: High school or equivalent. Minimum Experience: 2 years. Minimum Field of Expertise: Two years experience in property management, customer service, administration or relevant fields, with some experience in a management/leadership role. Experience advising and counseling students. Proven knowledge of residential building operating procedures, layouts, configurations, and inventories.. Working knowledge of California tenant laws and issues, rental market conditions and trends, and resources available to university students. Proven interpersonal, analytical, and oral and written communication skills. Demonstrated experience interacting with communities diverse with regard to cultures, backgrounds, and socioeconomic status, exercising diplomacy, tact, and discretion. Ability to help foster environments of trust, collaboration, transparency, and accountability. Proven organization and project management skills, able to successfully multitask and shift priorities. Experience resolving conflicts, problem solving, and encouraging partnerships. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

A Customer Service Manager (CSM) ensures that the assigned Team of Customer Service Representatives (CSR'S) in his/her service area work in accordance with Company safety guidelines in a productive and efficient manner also that the delivery vehicles and equipment are clean, maintained and used in a safe manner. Responsible for overall results and Customer Retention in his/her service area by ensuring that the Team of CSR'S provide excellent Customer Service to each and every Customer on each delivery. Diligently work with the Team of CSR'S to ensure that we are promoting the Company, its core values and its product and services. The opportunities for Safety/Customer Retention/Growth are identified and shared with the CSR'S through daily interaction of the C3 Connect Program, C3 Account Management/Visitation Program and routine route observations. Responsible for Managing and executing all Service related Training Programs for the assigned Team of CSR'S. As needed to meet business demands, CSM will be required to hold Commercial motor vehicle certifications and licenses to directly work a delivery route as needed to meet customer service objectives. ESSENTIAL JOB TASKS AND ACTIVITIES Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned from time to time as needed by management. Customer Retention * Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with the Company's products and services. * Manages day-to-day activities of customer service program[s] for assigned area. Sets clear expectations for customer service and leads by example. * Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Company's products and services. * Obtains targeted results from assigned Service Team in areas such as, but not limited to: safety, customer retention, A/R collection, reviews, renewals, pricing, lost/damage/image care, credits, route sales, disposable products, customer satisfaction measures, and other stated financial and/or customer service goals. * Completes in person (or via remote means) CSR end of day activities (including but not limited to: route settlement, CSR goal setting, coaching, etc.) each day. * Completes visits with key accounts in accordance with C3 Account Management Program goals. Complete all follow-up reports and recordkeeping as needed in a timely manner. * Completes system (ABS) activities in an accurately and timely manner to ensure records are maintained. * Under the direction of the COM, assists in the installation of new customers as defined by the branch specific responsibilities. * Delivers and participates in training programs to ensure customer retention and service goals are met. * Communicates (meets) weekly with direct reports to assess customer service programs. Anticipates and addresses customer questions and concerns in a timely and effective manner. * Ensures follow up and timely resolution of all customer alerts and customer communication. Collaboratively works with branch resources to systematically resolve customer service issues. Constantly seeks satisfaction from customers in service area. * Ensures that customer renewals and pricing are in accordance with the profitability objectives of the branch as established by the Branch / General Manager. Team Staffing and Development * Builds and maintain relationships with CSR team and extended service team. * Effectively evaluates, coaches, and develops Customer Service Representative's service and sales skills and techniques for meeting service and sales goals. Ensures time is allocated for skill development. Motivates and develops team performance in accordance with company goals and values. * Holds formal yearly performance discussions (including informal quarterly check-ins and formal mid-year check-ins) with each direct report on his/her assigned team(s). * Responsible for the execution and the timely and effective completion of customer service training programs for his/her assigned service team. * Ensures that all new hire training programs are effectively utilized and implemented for new employees. * Maintain and support corporate financial and service standards. * Ensures that Company policies and all applicable laws for recruitment and interviewing are followed. Safety * Actively ensures that all safety training and compliance programs are being followed by all service employees in their area of responsibility. * Ensures daily and weekly fleet inspections/audits/reviews are completed in a timely manner. Files all required reports and documentation as needed. * Investigates and reports on all accidents, or incidents, within 24 hours or notification. * Ensures all safety records and documentation are completed in a timely manner. * Maintain and support corporate financial and service standards. Organizational Functions * Proactively assists branch, zone, CRC staff and management around project activities geared toward achieving specific operational and/or financial objectives. * Demonstrate and develop in the competencies aligned with the job. * Steadfastly uphold and adhere to company values of integrity, respect, responsibility, and trust. The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location. JOB CONTEXT Supervisory Responsibilities: * Supports and manages the retention and service efforts of all customer service representative for assigned service area. Works with Customer Operations Manager, General Manager/Branch Manager for approval on personnel action. Team and Work Orientation This position will be expected to work with Zone and Branch Management to collaboratively support, develop, and manage on matters of all business impact. This position will be expected to oversee the work of three to six (typically) CSRs and their associated service routes. Work Environment Customer Service Manager will have an assigned workplace for administrative duties. This position is also expected to spend time traveling, with service professionals on routes, and in customer locations as well as in the depot. Frequent visits to production floor will be required. Production floor with have loud noises, heat, and hazardous equipment in use. Ambient temperatures can range from -10 degrees to 100 degrees Fahrenheit. Travel Requirements: Twenty -five to thirty percent of this job will require local travel (no overnight). Due to certain geographic delivery areas, Ten percent of this job will require overnight travel. Additional Requirements: The expectation is that the work week for this position is not tied to any particular number of hours, but rather is based on overseeing the operation during normal business hours of a laundry rental business. As such additional hours may be necessary to complete required duties (for example, additional hours may include being accessible during non-operating hours, being available on- premise during non-operating hours or being available to work on weekends or holidays). Must have the ability to lift up to 75 lbs. REQUIRED QUALIFICATIONS Potential candidates for this job will be sought that have strong indication of capability with the following items. Commercial Vehicles Operation * Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place. Minimum Education/Experience: * Associates' Degree in business or related discipline or equivalent business/work experience * Two to four years experience in a service environment * Proven track record of increasing responsibility with documented business results * Ability to service and deal with a wide variety of customers * Proven ability to build effective professional relationships cross-departmentally and with vendors and suppliers. * Proficiency with English [Spoken and Written] (U.S - Canada, exclusive of Québec). Preferred Education Experience * Bachelor's Degree in business or related discipline or equivalent business/work experience * Strong attention to detail with the ability to work within a fast-paced environment, yet willing and able to work effectively with ambiguous circumstances. * Demonstrated capability with the listed competencies for the position. (Note that the Company encourages promotion from within and in those circumstances where external talent is recruited relevant work experience would include things like similar background, experience and proven performance in a closely related company or industry). JOB SKILLS Potential candidates for this job will be sought that have best mix of capability and or proficiency with the following key skills that have been determined important for success in this job. Knowledge Sets Typical knowledge sets for this position include, but are not limited to: Sales and Marketing, Customer and Personal Service, Administration and Management, and Personnel and Human Resources. Leadership Skills Typical leadership and workplace skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings for Action, Guiding, Directing, and Motivating Subordinates, Developing and Building Teams, Organizing, Planning, and Prioritizing Work, Coaching and Developing Others Communication Skills: Typical communication and interpersonal skills for this position include, but are not limited to: Establishing and Maintaining Interpersonal Relationships, Communicating with Supervisors, Peers, or Subordinates Selling or Influencing Others, Oral and written Expression and Comprehension, Communicating with Persons Outside Organization, and Problem Sensitivity. Analytical Skill: Typical analysis and cognitive skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings, Deductive and Inductive Reasoning, Social Perceptiveness, Service Orientations and Action, Judgment and Decision Making, Problem Sensitivity, Resolving Conflicts and Negotiating with Others Computer / Technical Skills: Typical technical skills used in this position typically include Specialized software - ABS, CRM, or Goldmine Office suite software - Microsoft Office Word processing software - Microsoft Word Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. Compensation: The salary rate that Vestis reasonably expects to pay for this position ranges from $80,000 to $85,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission. #CB #pepsi bottling #frito lay #coca cola

A Customer Service Manager (CSM) ensures that the assigned Team of Customer Service Representatives (CSR'S) in his/her service area work in accordance with Company safety guidelines in a productive and efficient manner also that the delivery vehicles and equipment are clean, maintained and used in a safe manner. Responsible for overall results and Customer Retention in his/her service area by ensuring that the Team of CSR'S provide excellent Customer Service to each and every Customer on each delivery. Diligently work with the Team of CSR'S to ensure that we are promoting the Company, its core values and its product and services. The opportunities for Safety/Customer Retention/Growth are identified and shared with the CSR'S through daily interaction of the C3 Connect Program, C3 Account Management/Visitation Program and routine route observations. Responsible for Managing and executing all Service related Training Programs for the assigned Team of CSR'S. As needed to meet business demands, CSM will be required to hold Commercial motor vehicle certifications and licenses to directly work a delivery route as needed to meet customer service objectives. **ESSENTIAL JOB TASKS AND ACTIVITIES** Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned from time to time as needed by management. **Customer Retention** + Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with the Company's products and services. + Manages day-to-day activities of customer service program[s] for assigned area. Sets clear expectations for customer service and leads by example. + Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Company's products and services. + Obtains targeted results from assigned Service Team in areas such as, but not limited to: safety, customer retention, A/R collection, reviews, renewals, pricing, lost/damage/image care, credits, route sales, disposable products, customer satisfaction measures, and other stated financial and/or customer service goals. + Completes in person (or via remote means) CSR end of day activities (including but not limited to: route settlement, CSR goal setting, coaching, etc.) each day. + Completes visits with key accounts in accordance with C3 Account Management Program goals. Complete all follow-up reports and recordkeeping as needed in a timely manner. + Completes system (ABS) activities in an accurately and timely manner to ensure records are maintained. + Under the direction of the COM, assists in the installation of new customers as defined by the branch specific responsibilities. + Delivers and participates in training programs to ensure customer retention and service goals are met. + Communicates (meets) weekly with direct reports to assess customer service programs. Anticipates and addresses customer questions and concerns in a timely and effective manner. + Ensures follow up and timely resolution of all customer alerts and customer communication. Collaboratively works with branch resources to systematically resolve customer service issues. Constantly seeks satisfaction from customers in service area. + Ensures that customer renewals and pricing are in accordance with the profitability objectives of the branch as established by the Branch / General Manager. **Team Staffing and Development** + Builds and maintain relationships with CSR team and extended service team. + Effectively evaluates, coaches, and develops Customer Service Representative's service and sales skills and techniques for meeting service and sales goals. Ensures time is allocated for skill development. Motivates and develops team performance in accordance with company goals and values. + Holds formal yearly performance discussions (including informal quarterly check-ins and formal mid-year check-ins) with each direct report on his/her assigned team(s). + Responsible for the execution and the timely and effective completion of customer service training programs for his/her assigned service team. + Ensures that all new hire training programs are effectively utilized and implemented for new employees. + Maintain and support corporate financial and service standards. + Ensures that Company policies and all applicable laws for recruitment and interviewing are followed. **Safety** + Actively ensures that all safety training and compliance programs are being followed by all service employees in their area of responsibility. + Ensures daily and weekly fleet inspections/audits/reviews are completed in a timely manner. Files all required reports and documentation as needed. + Investigates and reports on all accidents, or incidents, within 24 hours or notification. + Ensures all safety records and documentation are completed in a timely manner. + Maintain and support corporate financial and service standards. **Organizational Functions** + Proactively assists branch, zone, CRC staff and management around project activities geared toward achieving specific operational and/or financial objectives. + Demonstrate and develop in the competencies aligned with the job. + Steadfastly uphold and adhere to company values of integrity, respect, responsibility, and trust. The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location. **JOB CONTEXT** **Supervisory Responsibilities:** + Supports and manages the retention and service efforts of all customer service representative for assigned service area. Works with Customer Operations Manager, General Manager/Branch Manager for approval on personnel action. **Team and Work Orientation** This position will be expected to work with Zone and Branch Management to collaboratively support, develop, and manage on matters of all business impact. This position will be expected to oversee the work of three to six (typically) CSRs and their associated service routes. **Work Environment** Customer Service Manager will have an assigned workplace for administrative duties. This position is also expected to spend time traveling, with service professionals on routes, and in customer locations as well as in the depot. Frequent visits to production floor will be required. Production floor with have loud noises, heat, and hazardous equipment in use. Ambient temperatures can range from -10 degrees to 100 degrees Fahrenheit. **Travel Requirements:** Twenty -five to thirty percent of this job will require local travel (no overnight). Due to certain geographic delivery areas, Ten percent of this job will require overnight travel. **Additional Requirements:** The expectation is that the work week for this position is not tied to any particular number of hours, but rather is based on overseeing the operation during normal business hours of a laundry rental business. As such additional hours may be necessary to complete required duties (for example, additional hours may include being accessible during non-operating hours, being available on- premise during non-operating hours or being available to work on weekends or holidays). Must have the ability to lift up to 75 lbs. **REQUIRED QUALIFICATIONS** Potential candidates for this job will be sought that have strong indication of capability with the following items. **Commercial Vehicles Operation** + Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place. **Minimum Education/Experience:** + Associates' Degree in business or related discipline or equivalent business/work experience + Two to four years experience in a service environment + Proven track record of increasing responsibility with documented business results + Ability to service and deal with a wide variety of customers + Proven ability to build effective professional relationships cross-departmentally and with vendors and suppliers. + Proficiency with English [Spoken and Written] (U.S - Canada, exclusive of Québec). **Preferred Education Experience** + Bachelor's Degree in business or related discipline or equivalent business/work experience + Strong attention to detail with the ability to work within a fast-paced environment, yet willing and able to work effectively with ambiguous circumstances. + Demonstrated capability with the listed competencies for the position. (Note that the Company encourages promotion from within and in those circumstances where external talent is recruited relevant work experience would include things like similar background, experience and proven performance in a closely related company or industry). **JOB SKILLS** Potential candidates for this job will be sought that have best mix of capability and or proficiency with the following key skills that have been determined important for success in this job. **Knowledge Sets** Typical knowledge sets for this position include, but are not limited to: Sales and Marketing, Customer and Personal Service, Administration and Management, and Personnel and Human Resources. **Leadership Skills** Typical leadership and workplace skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings for Action, Guiding, Directing, and Motivating Subordinates, Developing and Building Teams, Organizing, Planning, and Prioritizing Work, Coaching and Developing Others **Communication Skills:** Typical communication and interpersonal skills for this position include, but are not limited to: Establishing and Maintaining Interpersonal Relationships, Communicating with Supervisors, Peers, or Subordinates Selling or Influencing Others, Oral and written Expression and Comprehension, Communicating with Persons Outside Organization, and Problem Sensitivity. **Analytical Skill:** Typical analysis and cognitive skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings, Deductive and Inductive Reasoning, Social Perceptiveness, Service Orientations and Action, Judgment and Decision Making, Problem Sensitivity, Resolving Conflicts and Negotiating with Others **Computer / Technical Skills:** Typical technical skills used in this position typically include Specialized software - ABS, CRM, or Goldmine Office suite software - Microsoft Office Word processing software - Microsoft Word **Benefits:** Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. **Compensation:** The salary rate that Vestis reasonably expects to pay for this position ranges from $80,000 to $85,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission. \#CB #pepsi bottling #frito lay #coca cola Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Homecare/healthcare management experience plus Bilingual (Eng-Span) plus Salary Range USD $22.00 - $23.00 / Hour

We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety. Minimum Qualifications: Bachelor's degree in Nursing, Health Administration, or a related field required. Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required. Current nursing license or relevant certification preferred. Requires knowledge of and experience working with community agencies and programs. Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process. Requires strong problem-solving and customer service skills. Must be a CA Resident, and must reside in CA while employed. Current and valid California (CA) Driver's License. Must use personal vehicle and current vehicle registration required. Proof of auto insurance required, must maintain CA minimum insurance coverage. BCLS CPR Certification required. Preferred Qualifications: Master's degree in Social Work, Nursing, Health Administration, or a related field. Experience with electronic health record (EHR) systems. Responsibilities: Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals. Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members. Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management. Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges. Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination. Manage compliance with healthcare regulations, organizational policies, and safety standards. Conduct one on ones, audits and regular team meetings to support professional growth and accountability. Develop and implement training programs to enhance team skills and knowledge. Address patient and staff concerns promptly and effectively to maintain a positive care environment.

Engagement Specialist I (ESI) is responsible to work closely with parents/caregivers and community partners providing, case management and parent education to families. Responsible for planning and promoting family centered educational events, workshops, and trainings that build an awareness of the protective factors and parent leadership. Essential Functions: Responsible to greet visitors in a professional, courteous, and helpful manner. Responsible to work collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the family's served. Develops a working knowledge and maintain a reference guide of community resources. Conduct outreach activities and administer Neighborhood Resource Center survey to engage the community. Assess and evaluate needs of the families and provide guidance and case management either in person or virtually. Responsible to recruit participants, coordinate, plan, provide resource materials and hosts Family Cafés and other EPU trainings/workshops. Ensures that all Family Café surveys and other outcome assessments are completed. Responsible to collect, summarize and report all data and information including the Family Café surveys and other outcome assessments as required by program. Responsible for entering data into identified data bases; Apricot 360 and ETO. Continue skill development related to job responsibilities by attending approved trainings and participation in the development and achievement of the program, department and personal goals. Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations. Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing. Attend staff meetings, trainings and in-services. Standard working hour are Monday through Friday between 8:30 AM to 6:00 PM. Staff are required to work Saturdays and evenings as needed. Required to hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance. Must perform other duties as they are assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services and/or Chief Executive Officer. Requirements Knowledge, Skill and Experience: Education: Bachelor's degree in Social Services, Child Development or other related field. May consider work experience of 5+ year or more in lieu of education. Skills: Must have strong communication skills both written and verbal, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgement, logic skills, are self-confident, capable. Experience: 2+ years' experience facilitating parent education programs or groups. Knowledge of and experience in Strengthening Families Protective Factors Framework. This is an evident based approach to work on how to work with families. Experience providing hand's on activities and engaging participants when conducting workshops, trainings, and events. Must be able to conduct classes, workshops, meetings and training virtually through Zoom or other designated virtual resource. Experience working with various local community resources and human services. Ability to adapt and work with individuals and families with range of personalities, diverse backgrounds, economic and cultural differences. Must be computer literate with Microsoft Office Products. Must hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance. Bi-lingual skills in other languages is a plus but not required. Physical Demands: Typical Working Condition: Position works majority of the time at The Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments staff may be exposed. Equipment Used: Must be able to operate a vehicle in order to attend meetings and visit families at their homes. Must be able to work on a computers, work with a printers, utilize telephone, work with a copier and fax machines and other office related equipment. Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen. This position is a part-time, 30 hours per week opportunity and is benefit eligible. This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principle job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position. Salary Description $20.00 - $22.00 per hour DOE

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 675 West Herndon Ave Location: USA TJ Maxx Store 1033 Clovis CAThis position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Guest Experience Manager DEPARTMENT: Event Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried, Exempt SALARY: $68,640-$75,000 Annually Summary As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. The Guest Experience Manager will assist in ensuring a safe, comfortable, and excellent guest experience through planning, monitoring, and managing many aspects of the Guest Experience department before, during, and after events. The coordinator will handle all administration tasks of the departments including scheduling, time clock reporting, maintaining equipment and more. Essential Duties and Responsibilities • Manage and schedule part-time event Supervisors, Ushers and Ticket Takers for events. • Resolve venue guest challenges, concerns and complaints as needed before, during and after events to generate and maintain positive public relations. • Coordinate with Box Office, Security, and Parking to prepare staffing and logistics for events to provide for an optimal guest experience. • Develop and implement a Save Mart Center Guest Experience training program to increase awareness of policies and procedures and to maintain a high-level execution of guest experience. • Hire and discipline part-time staff in coordination with Human Resources. • Manage large crowds under constantly changing event environments by anticipating problems and appropriate solutions. • Develop, implement, and oversee all administrative tasks for the department: scheduling, Lost & Found, inventory, processing data reports and analysis for events, track and maintain budgets. • Serve as primary administrator for ASM Global INSIGHTS customer feedback platform and Raven event incident management platform. • Assist guests with special needs and ensure compliance with American with Disabilities Act (ADA) and translation services when needed. • Serve as Manager on Duty for some events. • All other duties/responsibilities as assigned. Qualifications • A minimum education level of: BA/BS Degree (4-year) • A minimum of 2-4 years of related work experience in events, hospitality, or similar fields • Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems and find solutions. • Demonstrated skills working well with fellow staff members. • Ability to work long irregular hours for an extended period of time as dictated by events and schedule, including nights, weekends and holidays. • Excellent communication skills. • Ability to stand or remain in a stationary position and walk or move about an area for long periods of time. Ability to lift or move/position items weighting up to 30 lbs. • Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint). • Ability to read, listen, and communicate effectively in English, both verbally and in writing NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR AFc2gaOuox

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $68,640.00 - $69,817.69

Job Description Freeway Lanes Bowling in Selma, CA is looking for one customer service to join our 25 person strong team. We are located on 8265 E Dinuba Ave. Our ideal candidate is self-driven, motivated, and reliable. Benefits We offer many great benefits, including free early access to your pay through Homebase. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Thank you for your interest in our Permit Center Supervisor position. We look forward to the opportunity to consider you as an applicant. We are seeking a highly motivated, organized, and customer-service-oriented individual to join our team as the Permit Center Supervisor. This is a middle-management supervisory classification within the Community Development Department responsible for planning, organizing, and leading the day-to-day operations of the Permit Center. The ideal candidate will supervise staff assisting customers with planning, building, development, and permit processes, while also providing expert technical knowledge in building, zoning code administration, and development review. If you possess the required technical knowledge and are ready to lead a vital city service center, we encourage you to apply! The City of Tulare is a vibrant and steadily growing community with a population of 70,693 is located in the heart of California's Central Valley. The City provides a full-range of services to our citizens. The organization, staffed with 411 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. POSITION OVERVIEW Under general direction, responsible for planning, organizing, and leading the day-to-day operations of the Permit Center, supervises staff assigned to assist customers with successfully interfacing with the City's planning, building, development and permit processes; provides technical expertise in building and/or zoning code administration or development review processes; reviews permit applications, and supporting documents for proper form; issues permits as authorized; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Community Development Director and Chief Building Official. Exercises technical and functional supervision over assigned staff. CLASS CHARACTERISTICS This is a single-position supervisory classification in the Building Division of the Community Development Department. The incumbent is responsible for the supervision of permit center staff, the daily operations of the permit center and the customer service counter, and assists with planning, building, and engineering services and functions. This class is distinguished from the Permit Technician classification in that it is responsible for supervising, planning, organizing, and coordinating the operations and activities of staff at the Permit Center, and for handling the most complex planning, engineering, and building functions. This class is further distinguished from the Chief Building Official in that the latter has full management and supervisory authority in planning, organizing, and directing the full scope of operations within the division. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. * Selects, trains, coaches and evaluates staff; organizes and directs work ensuring the smooth operation of permit center/customer services. * Provides direct oversight of all permit functions including proper coordination and review of all applications received; ensures that all permits/applications are processed timely, accurately, and in accordance with established guidelines and procedures. * Calculates permit and mitigation fees, and provides fee estimates as requested; collects, records, and balances permit-related monetary transactions; and tracks fee deferrals and bonds related to development projects. * Provides information regarding zoning, subdivision plans, and building ordinances, procedures and requirements to the public including homeowners, developers, and contractors in person and over the telephone. * Conducts zoning and building permit processing; reviews permit applications, plans, specifications, and supporting documents for completeness and compliance with legal standards and City requirements; calculates and reviews permit fees; prepares bills, collects fees, and issues receipts; issues permits following established guidelines. * Completes planning and building site review approval process on site plans; reviews and approves plans and accompanying documents on over-the-counter permits; routes information to appropriate City departments. * Performs general administrative duties in support of the Community Development Department; establishes and maintains filing systems; creates and modifies forms; types, and proofreads a wide variety of reports, letters, memoranda, correspondence, and statistical charts; files and catalogues maps, photos, and other planning exhibits and documents. * Ensures that all permit and entitlement records are kept and maintained as required in hard copy and electronic formats. * Reviews policies, procedures, regulations, reports and legislations to determine operational changes. * Implements new technology; oversees enhancements/improvements to existing technology and programs; maintains and improves processes to enhance work efficiency and the delivery of services; development policies and customer service goals * Assists in the maintenance of data for incorporation into the Planning and Building Department's GIS, website, and other information systems of the department. * Performs related duties as assigned. QUALIFICATIONS Knowledge of: * Applicable Federal, State and local laws, codes, regulations, policies, technical processes, procedures, and requirements related to building, urban planning, and permit processes. * Processes and procedures of development and building plan review and permitting processes. * Building, mechanical, plumbing, energy and electrical codes; City codes and ordinances; and state laws concerning the development review system. * Principles and practices of land use and construction permitting. * Organization and operation of the City and outside agencies involved with development approval and coordination. * Research techniques, resources and sources of information related to Community Development. * City permit and plan check procedures, rules, regulations, and guidelines. * Business letter writing and basic report preparation. * Business arithmetic and basic statistical techniques; and records management principles and practices * Modern office practices, methods, and computer applications. * Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures. * English usage, grammar, spelling, vocabulary, and punctuation. * Maps, construction plans and specifications. * Techniques for providing a high level of customer service to the public, vendors, contractors and City staff, in person and over the telephone. Ability to: * Learn, interpret, apply, and explain advanced local, state, and federal regulations and standards related to the job. * Understand and explain City policies, procedures, fees, and basic planning and building codes and regulations to the general public, permit applicants, and City staff. * Read and interpret plans, specifications, related construction documents, and maps. * Supervise, select, train, motivate, and evaluate the work of assigned staff. * Understand, interpret, and explain department program policies and procedures. * Perform detailed, technical, and specialized planning and zoning and/or permit support work * Respond to and assist with the resolution of difficult and sensitive development related inquiries and complaints. * Manage multiple projects and coordinate tasks with staff and other departments. * Calculate square footage, fees and/or penalties from plans, and fees for zoning permit applications. * Respond to and effectively prioritize multiple phone calls, walk-up traffic and other request/interruptions. * Compose correspondence and reports independently or from brief instructions. * Establish, maintain and research a variety of files and records. * Operate modern office equipment including computer equipment and software programs. * Use English effectively to communicate in person, over the telephone and in writing. * Use tact, initiative, prudence and independent judgement within general policy, procedural and legal guidelines. * Establish and maintain effective working relationships with employees and those contacted in the course of the work. Education and Experience: Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited two year college or university with major coursework in building inspection, urban planning, architecture, landscape architecture, engineering, public administration, business administration, or a related field and four (4) years of increasingly responsible administrative or technical experience in public agency or equivalent private sector experience that involves extensive public contact preferably, related to urban planning, construction, or a related field. License or Certificate: * Possession of, or ability to obtain, a valid Class C California driver's license. * Possession of or ability to obtain, within one year of appointment, a Permit Technician certificate issued by the International Code Council (ICC). PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. Standing and walking in work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift and carry reports and records that typically weigh less than 20 pounds. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

30186 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 667 Rack Room Shoes 667 Pay Range: Tulare Outlet Center 1401 Retherford Street About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Tulare, California US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

Job Description within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Fresno, CA, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: ******************************************************************************* Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor's degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 125,000-152,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Homecare/healthcare management experience plus Bilingual (Eng-Span) plus Salary Range USD $22.00 - $23.00 / Hour

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support * Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) * Meet SERVICE standards for external customers. * Conduct/facilitate daily 8a.m. sales meetings. * Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. * Support Sales efforts through coaching and mentoring. * Focus on stabilization of transaction accounts. * Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. * Ensure that average monthly teller incentive goal of $110/FTE is met. * Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. * Maintain or grow branch deposits. * Meet or exceed NII goal as outlined in your annual budget. * Meet minimum Elan goals. * Meet established QIS standards of 95% or above. Ownership & Accountability * Maintain control and tracking of operational losses and teller cash differences. * Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. * Manage overall operations of the branch through effective delegation & follow-up. * Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. * Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. * Ensure all necessary reports are completed and forwarded on a timely basis. * Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the "no surprises" standard. * Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. * Implement changes to policies and procedures timely and effectively. * Personal losses within loss limit. * Meet attendance guidelines. Administrative Control, Security & Audit * Ensure satisfactory ratings by Internal Audit. * Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). * Follow security protocols in opening, closing and internal operations procedures. * Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. * Ensure branch remains within established loss limits. Compliance Responsibilities * Complete regulatory tutorials to ensure understanding of compliance standards & expectations. * Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. * Answer regulatory questions correctly during Audit/Branch Review. * Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) * Approves non-standard transactions based on knowledge of client's account history. * Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. * Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: * Must have all audits and branch reviews rated satisfactorily. * Must obtain an "at expectation" or better in all categories on the annual performance appraisal. * Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: * Successfully prioritize demands and meet quality and quantity service standards. * Apply basic math skills to balance cash and reconcile ledger accounts. * Evaluate job performance and identify training needs of subordinate staff. * Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $68,640.00 - $69,817.69

We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety. Minimum Qualifications: Bachelor's degree in Nursing, Health Administration, or a related field required. Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required. Current nursing license or relevant certification preferred. Requires knowledge of and experience working with community agencies and programs. Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process. Requires strong problem-solving and customer service skills. Must be a CA Resident, and must reside in CA while employed. Current and valid California (CA) Driver's License. Must use personal vehicle and current vehicle registration required. Proof of auto insurance required, must maintain CA minimum insurance coverage. BCLS CPR Certification required. Preferred Qualifications: Master's degree in Social Work, Nursing, Health Administration, or a related field. Experience with electronic health record (EHR) systems. Responsibilities: Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals. Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members. Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management. Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges. Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination. Manage compliance with healthcare regulations, organizational policies, and safety standards. Conduct one on ones, audits and regular team meetings to support professional growth and accountability. Develop and implement training programs to enhance team skills and knowledge. Address patient and staff concerns promptly and effectively to maintain a positive care environment.