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Customer Service Supervisor Jobs in Frisco, TX

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  • Wound Care Coordinator Fulltime Days

    Baylor Scott & White Medical Center-Sunnyvale 4.5company rating

    Customer Service Supervisor Job 19 miles from Frisco

    Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving the communities in and around Sunnyvale, Texas. We strive to make the lives of our patients and their families better at every interaction. Our Team Members live out this passion in their daily roles as we support their career and personal goals. We are located just minutes east of Dallas and south of Garland / Rowlett on Hwy 80 at Collins Road in Sunnyvale. Many team members live in Forney, Mesquite, Garland, Balch Springs, and Rockwall areas with a short commute. Our work environment includes: Modern Office Setting On-Site Cafe' and Coffee Bar (Payroll Deduction available) Collaborative Teams Team Member engagement opportunities Competitive pay Benefits provided based on your work assignment (Full-time, Part-time, or PRN) Baylor Scott & White Medical Center - Sunnyvale is seeking a Wound Care Registered Nurse to independently perform the functions of direct patient care. You will utilize the nursing process in the delivery of developmentally appropriate care. You will also work in collaboration with other health care professionals to provide a comprehensive plan of care to meet the patient/family needs. What your day will look like: Requires in-depth professional knowledge and practical/applied expertise in own discipline and basic knowledge of related disciplines within the broader professional field Has knowledge of best practices and how own area integrates with others; demonstrates awareness of the industry, including regulatory, evolving customer demands. Acts as a resource for colleagues with less experience; may lead projects with manageable risks and resource requirements Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Works independently, receives minimal guidance Explains difficult or sensitive information; works to build consensus Oversees care delivered by patient care team; coordinates plan of care Accountable that patient care meets standards of safety, effectiveness, patient rights and guest relations. Responsible and accountable for prescribing, delegating and coordinating patient care. Uses clinical judgment based on nursing skills acquired through formal and informal experiential knowledge and evidence based guidelines to globally assess the patient's situation and through critical thinking and clinical decision making, develop an appropriate plan of care for the patient, with the aim of promoting comfort. Provides education and facilitates learning for patients, families, and patient care team in a way that demonstrates a sensitivity to recognize, appreciate, and incorporate differences related to diversity Collaborates with physicians, families and other healthcare professionals to assist in developing and implementing an appropriate plan of care in a way that promotes/encourages each person's contributions towards achieving the best patient outcomes. Advocates for the patient, represents the concerns of the patient/family and identifies and assists in resolving ethical and clinical concerns Accurately & thoroughly document all patient encounters. Ensure that Patient Health Information (PHI) is protected and secured at all times. Adhere to all infection prevention initiatives (i.e., hand hygiene, proper disposal of waste, etc.) Deliver competent and skilled care to patients and families according to their identified needs. Will deliver care with a team-orientation, an emphasis on good customer relations, sound clinical judgement and appropriate decision-making abilities that take into consideration evidence based practice Continuously inquire about the condition of the patient through the ongoing process of questioning and evaluating the situation and implements treatment changes, if necessary, through collaboration with the health care team, inclusive of the patient and family. Maintains a body of knowledge and tools that allow the nurse to manage whatever environmental and system resources exist for the patient/family, within or across healthcare and non-healthcare systems. Success Factors: Required: Graduate of an accredited School of Nursing Preferred: Academic degree in nursing (Bachelors or Master's degree) Current State of Texas Registered Nurse license. Current AHA BLS Certification. Ability to communicate effectively in English, both verbally and in writing. Additional languages preferred. Basic computer knowledge. ********** Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
    $34k-44k yearly est. 1d ago
  • Director of Customer Service

    Segway 4.3company rating

    Customer Service Supervisor Job 12 miles from Frisco

    Provide high-quality service solutions for Segway's B2B and B2C customers, ensuring brand service reputation. Focus on customer satisfaction by continuously optimizing service processes, systems, and team service skills. Essential Job Responsibilities: B2C Service Satisfaction: Responsible for users' satisfaction with call center services. Manage call center operations, including business processes and system processes optimization, service indicators management, and continuously improving end users' satisfaction. B2B Service Satisfaction: Responsible for B2B dealers' satisfaction. Establish direct relationships with key client dealers, efficiently resolve issues, and continuously enhance B2B dealers' satisfaction to support sales business expansion. VOC Operations: Oversee the overall improvement of service reputation in the U.S. through innovative self-service solutions and VOC (Voice of Customer) management, making service reputation a strong support for brand development. Customer Complaint Management: Standardize the customer complaint management system, handle crisis complaints, resolve misunderstandings between the company and customers, and create the best external environment for business operations and sales activities. Team Management: Build and manage the department according to service strategy planning, control service costs, and lead the team to achieve performance assessment goals. Participate in Key Service Transformation Projects: Implement and promote key service transformation projects within the HQ on the US front line. Other Duties as Assigned. Required Qualifications: Bachelor's degree or higher, with 5+ years of management experience in the service industry. Experience in managing large call centers and user experience operations is preferred. Strong overall perspective, data analysis, problem identification skills, good user thinking, problem-solving ability, and a spirit of in-depth research. Ability to independently manage a service team with strong team building, coordination, and planning skills, as well as a sense of purpose and responsibility. Experience in project management, operations, and cross-departmental communication, with the ability to quickly identify core needs, and strong collaboration, facilitation, and delivery skills. Proficiency in CRM and ERP systems, with strong Excel skills. COPC and Six Sigma certifications are preferred
    $101k-145k yearly est. 20d ago
  • Representative, Client Svc I

    Canon U.S.A., Inc. 4.6company rating

    Customer Service Supervisor Job 18 miles from Frisco

    US-TX-Denton Type: Full-Time # of Openings: 1 TX - Denton-UNorthTexas-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated hourly rate for this role: $17.20 - $23.37 Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-EF1 #PM19 PIda7cee***********9-36343056
    $17.2-23.4 hourly Easy Apply 4d ago
  • Customer Service Specialist

    Fintech Automation 4.2company rating

    Customer Service Supervisor Job 25 miles from Frisco

    The Customer Services specialist is a position that provides support to our Fintech and Bank services clients. They will answer client questions, assist in resolving client issues, educate clients on site processes and functionality and they will support clients with use of the company/client site. Duties and Responsibilities Manage client inquiries regarding account transactions, including deposits, withdrawals, while ensuring compliance and customer satisfaction. Provide in-depth product support and research client issues. Troubleshoot problems with applications and recommend corrective action. Document customer information and log cases for issues Acknowledge and maintain ownership of assigned support tickets from inception to closure Assist with platform testing to validate configuration changes and planned enhancements prior to rollout Work directly with clients to teach new functionality or enhancements after rollouts. Maintain awareness of client satisfaction and escalate when and where necessary. Optimize operations by balancing quick response times with accurate, solution-focused outcomes. Develop and update FAQs to distill product information and customer journey insights, facilitating self-service among users. Work closely with product teams, offering refined customer feedback to inform future product improvements. Work on ad-hoc special projects as designated by management team Knowledge, Skills, and Abilities Background and/or experience in financial industry client services Strong communication and listening skills Ability to work well with clients Good time management and prioritization skills Ability to work with management for escalation items Ability to take direction and follow procedures Accuracy and attention to detail Ability to rapidly learn new procedures and technologies as needed. Skill to use a personal computer and various software packages. Credentials and Experience Bachelor's degree in accounting, finance or equivalent 2+ years of Customer/Client Services experience 1+ years of working in financial services field
    $28k-36k yearly est. 7d ago
  • Manager of Perioperative Services FT

    USPI 4.2company rating

    Customer Service Supervisor Job 22 miles from Frisco

    Baylor Scott & White Surgical Hospital Las Colinas is hiring a Manager of Perioperative Services! Welcome to Baylor Scott & White Surgical Hospital Las Colinas, Irving, TX, where innovation, collaboration, and patient-centered care converge to create an exceptional workplace! Why Choose Baylor Scott & White Surgical Hospital Las Colinas? · A Powerhouse Collaboration: Our hospital is a joint venture between Baylor Scott & White Health (BSWH), United Surgical Partners International (USPI), and dedicated local physicians. This partnership ensures a dynamic and enriching environment for both patients and staff · Serving North Texas: Covering the expansive North Texas region, we provide a wide range of medical and surgical services across 7 Operating Rooms, 12 private inpatient rooms, and a 3-bed Emergency Department. · Expert Specializations: Our hospital is a hub for expertise, specializing in Orthopedics, Joint Replacement, Spine, Urology, General Surgery, ENT, and more. Our diverse range of specialties offers you the opportunity to expand your skills and make a difference in patients' lives. · A Legacy of Excellence: Established in 2003 as Irving Coppell Surgical Hospital, we've been serving the Dallas-Fort Worth communities for years. Our unwavering mission is to provide top-notch surgical care in a welcoming and safe environment - a place where we'd confidently treat our own families. · Education & Compassionate Care: Our commitment to personalized health and wellness extends beyond medical procedures. We empower our staff to stay up-to-date on the latest advancements, treatments, and procedures, ensuring the best possible care for our patients and their families. · Cutting-Edge Technology: Experience the future of healthcare with our state-of-the-art facility equipped with advanced technology. From routine procedures to complex surgeries, we combine exceptional care with genuine compassion. Join us at Baylor Scott & White Surgical Hospital Las Colinas and contribute to a legacy of excellence and innovation. Apply today to be a part of our dynamic team and make a meaningful impact on the lives of our patients and their families. Your journey to a fulfilling career starts here! Manager Perioperative Services at Baylor Scott & White Surgical Hospital Las Colinas: · The Manager of Perioperative Services is responsible for overseeing the daily operations of the surgical services department, including the operating room (OR), sterile processing department (SPD), pre-anesthesia testing (PAT), pre-operative area, post-anesthesia care unit (PACU), and scheduling. · This role ensures that surgical services are delivered efficiently, safely, and in accordance with regulatory standards. · The manager will lead a multidisciplinary team, fostering a culture of excellence, patient safety, and continuous improvement. Qualifications Education: · Bachelor's degree in Nursing, Healthcare Administration, or related field; · Master's degree preferred. License: · Current Registered Nurse (RN) license in TX. · Certification in perioperative nursing (CNOR) preferred. Required Experience: · Minimum of 5 years of experience in surgical services or perioperative management preferred; at least 2 years in a leadership role preferred. Principal Duties and Responsibilities: Operational Management: · Oversee the daily operations of the OR, SPD, PAT, pre-op, PACU, and scheduling. · Ensure compliance with all regulatory standards and best practices in surgical services. ·
    $54k-74k yearly est. 5d ago
  • Guest Experience Associate

    Williams Lea

    Customer Service Supervisor Job 25 miles from Frisco

    Williams Lea is hiring for a Guest Experience Associate for our Dallas office to work Monday to Friday 8:00 am to 5:00 pm! Pay: $23.00 to $25.00 per hour Benefits: Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 401k Retirement Savings Plan Including Employer Match Paid Time Off (PTO) Life Insurance Paid Parental Leave Short-term & Long-term Disability Healthcare & Dependent Care Flexible Spending Accounts Domestic Partner Coverage Commuter Benefits Legal Assistance Employee Assistance Program (EAP) Additional Employee Perks and Discounts The Receptionist is responsible for providing covering the reception desk, greeting visitors and general clerical office support Job Duties/Responsibilities: · Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization · Ensuring a seamless and personal guest journey · Escorting guests to their booked meeting room within the building, informing the host of the guest's arrival · Understand customer's needs and provide them with 5 Star professional service. · Attending to guest's wishes and requirements. · Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations · Arrange events, excursions, transportation etc. upon request from guests · Answer the phone and make reservations, take and distribute messages or mail and redirect calls · Handling external and internal calls in a professional manner · Assisting hospitality setting up rooms with beverages and food · Manage any external catering requirements from third party vendors · Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted · Continually monitor reception inbox ensuring e-mails are responded to in a timely manner · Booking of transport for employees and clients · Managing Visiting Attorney office, room bookings and visitor pass management · Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests · Occasional requirement to support client functions that run into the evening · Always acting according to the client's standards · Assist in the daily production of clients visiting attorney email. Job Qualifications: · 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment. · Outstanding guest services skills, sophisticated verbal & written communication skills · Good time management skills · Have great interpersonal skills and an outgoing personality. · Must possess a professional presentation and presence · Have an excellent command of the English language, both in verbal and written communication. · Be highly organized and have an eye for detail. · Be able to work well under pressure and have the ability to act pro-actively and intuitively. · Ability to prioritize, work under pressure, plan ahead and anticipate problems · Excellent communication skills both written and verbally · To act with integrity at all times and embrace the company philosophy. · Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business · Administrative skills: ability to multitask, prioritize workload and provide administrative support. · Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service. Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
    $23-25 hourly 10d ago
  • Senior Customer Service Representative, B2B

    A1 Little John

    Customer Service Supervisor Job 44 miles from Frisco

    A-1 Little John Site Services is a premier provider of full-scale temporary site services, specializing in Construction Site Portable Toilet Services, Pump and Haul, Vacuum Truck Services, Temporary Construction Site Fencing, Roll-off Dumpsters, bundle services, and more. Privately owned, with 26 years of experience, we are known for outstanding customer service, cutting-edge fleet technology, impeccable environmental compliance, and strong relationships with employees and customers alike. Our goal is to deliver high-value solutions to our clients across large-scale projects in sectors such as construction, industrial, and emergency services. Our philosophy is to attract great talent who will rise with us, as we continue to experience exceptional growth! Company Core Values of A-1 Little John: Every team member rides for the brand. Every team member demonstrates the grit to complete the job every time. Every team member contributes as a team player. Every team membe r is an independent problem solver. Every team member respects team members and customers 100% of the time. Every team member is conscientious about the details. Every team member demonstrates excellent communication skills. Delivery depends on it. Every team member is eager to be coached to the next level. Position Overview: The Senior Customer Support Representative is pivotal in ensuring exceptional customer satisfaction, contributing to new business acquisitions and retaining current valued clients through service excellence. This position requires a proactive individual with a deep understanding of customer service and support processes, logistics coordination, and account management, all of which support the company's revenue growth and operational excellence. The Senior Customer Support Representative will report to the Sales Support Coordinator. Qualifications: Bachelor's degree in Business, Marketing, or a related field (preferred but not required). 2-5 years of experience in customer service, logistics, or sales support within a B2B environment. Strong understanding of billing processes, inventory control, procurement, and logistics processes. Excellent communication (written and verbal) and interpersonal skills with the ability to build strong relationships, quickly. Self-awareness in leadership and communication. Effective cross-functional collaboration skills. Proficiency in Microsoft Office Suite, Google, CRO and CRM platforms (Salesforce experience preferred). Analytical mindset with a focus on problem-solving and process optimization. Ability to work independently in a fast-paced, results-driven environment. Experience in the construction or site services industry is a plus. Willingness to work extended hours depending on month-end or quarter-end workload. High attention to detail and ability to manage multiple tasks simultaneously. Key Responsibilities: Customer Account Management: Serve as the primary point of contact for key customer accounts, ensuring seamless service delivery and resolution of inquiries. Manage the full order lifecycle, including order placement, invoicing, returns, voids, and pricing verification. Maintain strong relationships with customers, understanding their evolving needs and identifying opportunities for upselling or bundling services. Communicate with customers via phone, email, and in-person to provide real-time updates on service availability, job status, and logistics. Ensure that all customer contracts and purchase orders are accurately invoiced and fulfilled according to agreed terms. Sales and Business Development Support: Partner with the sales team to identify and pursue new business opportunities within existing accounts. Assist in the development and implementation of sales strategies to enhance customer engagement and satisfaction. Track and monitor customer interactions, inquiries, and potential leads within the company's CRM system. Contribute to business development efforts by providing insights on customer needs and market demands. Logistics and Operations Coordination: Involve inventory management to ensure the availability of services and equipment for client needs. Communicate and coordinate with the operations team to optimize scheduling, service delivery, and logistics efficiency as it creates excellent customer service to the client. As needed, monitor and manage back-order processes, ensuring timely fulfillment and customer communication. Collaborate with internal departments to address service challenges and implement process improvements. Process Improvement and Reporting: Participate in identifying customer service process solutions to enhance operational effectiveness and customer satisfaction. Generate reports on customer satisfaction, service performance, and operational metrics. Provide Sales Support coordinator with monthly and quarterly assessments for customer retention and revenue growth. Compliance and Risk Management: Ensure all services adhere to safety and environmental regulations. Maintain accurate records and documentation to support regulatory compliance. Address and resolve customer complaints with a focus on timely and satisfactory resolutions. All employees are subject to a pre-employment screening and regular drug testing. Competitive Pay & Benefits: Competitive salary. Health and Retirement Benefits. Paid time off and holidays. Professional development and advancement opportunities. How to Apply: If you are a driven professional looking for an opportunity to be mentored to rise with our company and have a passion for customer success and operational excellence, we encourage you to apply. Submit your resume and cover letter to **************************** or apply online via our LinkedIn Job Posting.
    $29k-35k yearly est. 4d ago
  • Export Operations / Customer Service

    Carotrans 3.7company rating

    Customer Service Supervisor Job 22 miles from Frisco

    Are you keen to develop your knowledge and leadership skills as part of a team in a world class logistics provider? Do you have what it takes to be a leader in the fast paced and dynamic supply chain industry? If yes, this could be the role for you! Starting in an entry level customer service role you'll learn our sophisticated global logistics operations from the ground up. No part of the operations will be below or above you, it's all about understanding the big picture. We seek a highly self-motivated individual with the following characteristics: A strong sense of urgency and moves at pace Passion for our business Proven ability to promote collaboration within a high functioning team Has a high level of curiosity and the ability to achieve results Resourcefulness to multi-task and set priorities Extremely detail oriented mind-set Solid communication skills to work with internal and external teams and customers Effectively execute tasks in a fast-paced environment And, not afraid to step up to improve our business Core responsibilities will include but not limited to: Problem solving as issues arise Work closely with our overseas partners Import cargo movement Building mutually beneficial relationships with our customers Why CaroTrans? A 'family' culture in a stimulating, pragmatic and commercial environment Work closely with our overseas partners A development program with a high degree of autonomy and plenty of room for personal initiatives A dynamic and exciting international market and organization which provides the ambitious professional with many opportunities Our operations are powered by a global team of over 6000 passionate people, world class technologies and a CAN-DO attitude The Candidate • You have a positive and enthusiastic attitude • You are results driven and strive to achieve excellence • You are looking for a long-term relationship in a company where you can develop and grow your career At CaroTrans, YOU determine how far and fast you go places. Apply now!
    $40k-64k yearly est. 18d ago
  • Call Center Supervisor

    Execusource 3.5company rating

    Customer Service Supervisor Job 14 miles from Frisco

    ExecuSource is seeking a motivated Call Center Supervisor to work with a prestigious home and light commercial servicing company in Richardson, Texas. Contract-to-hire: This role will convert after 3-5 months Pay: $50,000-$65,000 per year plus annual bonus opportunity Benefits: Medical, Dental, Vision, Retirement, and more. *NEED TO BE AVAILABLE WEEKENDS* Qualifications: 5+ years in customer service 3+ years call center leading, supervising, managing Key Responsibilities Ensure Customer Support agents meet or exceed product and service quality standards, as well as key performance indicators (KPIs). Oversee all customer interactions, including service requests, appointment scheduling, cancellations, complaints, and billing inquiries, with professionalism and a focus on one-call resolution. Drive performance in inbound/outbound call handling KPIs, such as customer retention, renewal conversions, booking rate, service levels, and abandonment rates, to meet and exceed company objectives. Optimize workforce scheduling to maximize agent efficiency and productivity. Support human resource functions by participating in hiring, training, performance management, coaching, and policy enforcement, as well as planning and reviewing compensation strategies, including bonus and incentive plans. Conduct annual performance reviews for agents and Team Leads, setting development goals and career growth plans. Address customer service issues proactively and implement corrective actions as needed, in coordination with local center management. Collaborate with operations management to assess service center capacity and respond to local center needs. Maintain up-to-date knowledge of company products, services, and promotions. Work closely with Dispatch Teams to enhance scheduling accuracy and response times. Partner with operational leadership to ensure effective resolution of customer disputes. Analyze and report daily, weekly, and monthly call center performance metrics to drive improvements in team and business performance. Be available 24/7 for emergency situations as needed. Travel may be required.
    $50k-65k yearly 12d ago
  • Customer Service Representative

    JoCo 3.8company rating

    Customer Service Supervisor Job 22 miles from Frisco

    The Customer Service Representative is responsible for providing quality service to customers. What will you do: Assist in building and maintaining strong customer relationships. Manage a heavy call volume. Support department with various administrative tasks. Collaborate with internal team members and customers to resolve inquiries. Ensure tasks are completed timely, accurately, and professionally. Resolve any customer issues or concerns. Contribute to the continuous improvement of service processes and performance. Assist with reporting and auditing tasks to evaluate department performance. What are the requirements: High School Diploma required Call/contact center experience Able and willing to quickly learn industry Some knowledge of general banking policies/procedures Proficiency with Microsoft programs Excellent oral and written communication skills Strong organizational and prioritization skills Ability to multi-task, think, and act strategically Able to pass a drug, background, and fingerprint screen Excellent customer service skills You would be really happy working here if: You can strategize, understanding the goals of the company and creating effective plans to achieve those goals. You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.
    $26k-33k yearly est. 19d ago
  • Field Service Supervisor

    Cognitek Group

    Customer Service Supervisor Job 22 miles from Frisco

    The purpose of the supervisor position is to assist in ensuring the flow of communication of all onsite/field processes. The position requires a positive attitude and commitment to excellence. Also requires good time management and strong communication lines with technicians, other team leads, technical support, area manager, and clients. The supervisor will be supported and directed by the area service manager. The supervisor will distribute information, and work practices amongst their team. The supervisor will assign, and delegate work responsibilities to team members, creating a proactive work environment. You onboard/offboard new employees, assess skill level of team members, identify training requirements, and help aid the development of the team and their knowledge base. You will ensure parts usage is properly recorded, and accurate logs are made of all service interaction and shift events. KEY RESPONSIBILITIES The supervisor will meet with client shift leaders throughout the shift to build, strengthen and maintain strong customer relationships. The supervisor will discuss machine priority to help meet client deadlines. Schedule maintenance time, ensuring lowest impact possible to client job runs. Communicate and retain information of events on the floor, reporting to the area manager any excessive downtime or unresolved issues through e-mail, phone, or face to face. The supervisor will be responsible for the transfer of information of shift events to team leads when necessary. Qualifications 3+ years experience in Electronics Technology, Computer Technology, or other technical related field or 2 years of supervisory experience. Ability to travel by air and ground. Valid driver's license and must be able to meet and maintain a qualified driver's status according to the company Motor Vehicle Policy. Motor vehicle records may be verified. Available to work evenings and/or weekends to support facility schedules. May include working with short-notice and on-call responsibilities. Fluent in English, both written and verbal. Must be self-motivated, organized and responsible to plan, execute, and document. Must be able to complete work responsibilities with little supervision. Effectively exercise discretion and independent judgment. Strong computer skills: Internet navigation, word processing, spreadsheets. Ability to work effectively as a team member, assisting when and where needed. Background check will be conducted.
    $35k-57k yearly est. 6d ago
  • Customer Service Associate

    Shop Avara

    Customer Service Supervisor Job 25 miles from Frisco

    Avara is seeking a highly motivated, friendly and dedicated Customer Service Associate. As the Customer Service Associate, you would assist the Sr. Manager of Customer Experience with all customer service needs, including but not limited to answering all incoming customer inquiries. In the role, efficiency, high attention to detail, and strong written and verbal communication skills are key. The ideal Customer Service Associate is caring and compassionate, enthusiastic, and committed to providing outstanding service to all our customers. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment. Responsibilities: Respond to all incoming customer inquiries within Avara's communicated timeframe - generally within ~24 business hours. This includes email, live chat, phone, and social media accounts. Own any outgoing communication that is necessary based on items like shipping delays or other factors that require customer communication. Work with our store manager and employees as needed for any customer issues across ecommerce and our store location. Through your interactions with customers, you will be responsible for ensuring you identify and assess customers' needs to achieve satisfaction and provide a superior customer experience. Build sustainable relationships and trust with customers. Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Highlight any consistent customer issue or complaint to management for appropriate review. In partnership with the Sr Manager of Customer Experience, own our returns platform reporting on metrics and highlighting areas of improvement. Follow communication procedures, guidelines and policies. Qualifications: Bachelor's Degree/Associate's Degree OR two years of experience Experience with Gorgias or similar customer service platforms Experience with Loop Returns or similar Return Management System platforms Proficient in Microsoft Word, Excel, PowerPoint, and Outlook Solution-oriented and willing to provide the best possible experience for our customers Self-motivated, reliable, and a team player Strong verbal and written communication Possess a genuine willingness to learn, be intuitive and resourceful Benefits: 401(k) 401(k) matching Health Insurance Paid time off Discount on Avara merchandise Avara was founded in 2018 by Emily Wickard, who after spending 20 years in Finance, grew tired of the corporate world. As a mother of 2 young kids, she decided to take a leap of faith and start her own clothing brand. Avara is named after Emily's daughter, Ava, whom she hopes to inspire to take risks in life.
    $23k-32k yearly est. 7d ago
  • Client Success Specialist II

    Corient

    Customer Service Supervisor Job 25 miles from Frisco

    Responsibilities Serve as central point of contact for ingesting client requests Coordinate between client, advisor, and additional support teams to execute & track against client requests Take prompt effective action to address client needs, using independent judgment and discretion Demonstrate a proactive and action-oriented approach to handling challenging client requests without direct supervision Support/data input for client prospecting Schedule meetings between advisory team & clients Input client and advisor requests into Salesforce, track completion Retrieve and distribute client statements, tax documents, or other reports Generate portfolio reports Communicate with clients daily addressing their day-to-day needs in an articulate and professional manner Complete required paperwork Open accounts for existing clients Understand firm's wealth management process. Requirements Bachelor's degree from an accredited institution Minimum of 3-5 years' experience Experience with Salesforce, Portfolio Accounting Software, DocuSign, Microsoft Suite (competency or ability to learn quickly) Customer service background preferred Excellent verbal, written, analytical, and organizational skills Ability to identify, meet and follow through with client needs and requests Must be a goal-oriented team player with a ‘no job is beneath me' attitude Community service driven and charitably minded Able to work independently with minimal to no supervision Enjoy being part of a team Must be highly flexible and confidential with all client and firm matters Competencies Detail orientation Service orientation Action orientation Communication Responsiveness Follow-through Note: The essential job functions and competencies contained in this document describe the general nature and level of the work performed by personnel assigned to the job. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the job responsibilities may vary from day-to-day. Major changes in areas of responsibility will require revision. #LI-Onsite
    $33k-57k yearly est. 3d ago
  • Equipment Service Advisor

    Professional Alternatives 4.0company rating

    Customer Service Supervisor Job 25 miles from Frisco

    Service Advisor - Insulation Equipment We are looking for a Service Advisor to join our growing team. This role is perfect for someone with experience in service or equipment maintenance who thrives in a fast-paced, customer-focused environment. If you're ready to take on more responsibility and play a key role in supporting our customers, we want to hear from you. Key Responsibilities: Act as the main point of contact for customers, handling equipment service requests and identifying issues. Create repair orders, estimates, and track progress from start to finish. Coordinate with technicians for diagnostics and repairs, ensuring that all work is completed efficiently. Communicate clearly with customers about service estimates, timelines, and any additional recommendations. Keep detailed records of customer interactions, service history, and equipment performance. Stay updated on product knowledge through ongoing training. What We're Looking For: 2+ years of experience in a service advisor role or a similar customer-facing position. Strong problem-solving skills and the ability to diagnose equipment issues. Good communication skills, both with customers and team members. Experience with computer systems (Excel, point-of-sale software). Bilingual (English/Spanish) is a plus. Perks: Competitive base salary of $50,000 + bonus potential. Full benefits package (PTO, 401k, Life Insurance). A Monday to Friday schedule with regular hours (7:30 am - 4:30 pm). This is an excellent opportunity to join a growing company and make a real impact. If you're ready for the next step in your career, apply today.
    $41k-70k yearly est. 19d ago
  • Event Services Specialist - Meeting Management

    Scouting America

    Customer Service Supervisor Job 22 miles from Frisco

    We are seeking an organized and detail-oriented Event Services Specialist - Meeting Management to join our organization. In this role, you will play a crucial part in providing logistical, promotional, technical, and administrative services and support for events, meetings and/or conferences, for internal and/or external clients. You will work closely with both internal teams and external partners to ensure that all aspects of event logistics run smoothly. Your exceptional communication skills and ability to adapt to changing circumstances will be vital in meeting timelines for events of varying scales. In addition, you will be responsible for coordinating specific services for events to include, but not limited to, event registration site development, management, and training; accommodations; travel and transportation arrangements; facilities; catering; social, visual, and/or print media; special needs requirements; setup, installation, arrangement and/or operation of audio-visual electronic equipment (e.g., computers, microphones, speakers, projectors, podiums, etc.). If you thrive in a dynamic environment and possess a strong understanding of how to create meaningful experiences for participants, we invite you to apply and join our dedicated team. This position reports to the Manager of Events Services.
    $32k-52k yearly est. 3d ago
  • Claims Automotive Team Manager

    ACSC Management Services Inc.

    Customer Service Supervisor Job 17 miles from Frisco

    What you'll do: You'll be bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. As a Team Manager within our Claims Department, you will: Manage and coordinate a claims team to ensure cost control, appropriate loss payments, training, staffing performance measurements, and continuous improvement. Ensure compliance with Exchange policies, procedures and legal and regulatory responsibilities. Perform other duties and responsibilities as assigned or required What you bring: Bachelor's degree (4 year) or commensurate experience highly desirable. Technical experience through 5 to 10 years of claims experience preferred. Strong organizational skills required as well as the ability to multitask Must be able to delegate and oversee projects and assignments to other employees as directed Must know or quickly learn corporate policies, procedures and guidelines in many areas and be familiar with various functions within the club. Planning and delegation (oral and written). Strong communication skills are a must, as well as excellent interpersonal skills and can effectively lead change. What's in it for me? A career with growth potential. Our comprehensive and employee centric training provides training programs to help employees acquire various skills necessary to do their jobs and to support career development. The satisfaction of knowing you provide a meaningful service to our insured's' who rely on you for assistance. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See American Automobile Association, Inc Privacy Policy at ************************************************ and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $37.5-45 hourly Easy Apply 16d ago
  • Call Center Manager

    Cornerstone Professional Placement

    Customer Service Supervisor Job 29 miles from Frisco

    CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area. As the Call Center Manager, you will oversee the daily operations of the call center, ensuring agents are efficient, maintaining quality assurance, and managing service levels and abandonment rates. This role offers competitive compensation, a supportive team environment, and opportunities for professional growth. APPLY NOW! Requirements & Responsibilities for the Call Center Manager: High School Diploma or GED At least 5 years of management/supervisory experience Oversee agents' time management, provide regular coaching, and handle escalated calls Manage service levels and abandonment rates on a daily, weekly, and monthly basis Complete payroll duties and ensure adherence to company policies Conduct quality assurance monitoring and assist in managing shrinkage Ability to analyze data and create presentations for management Bilingual in Spanish is a plus; candidates must pass a drug test and background check Compensation for the Call Center Manager: Employment Type: Full-Time, Direct Hire Schedule: Monday to Friday - 40 hours per week Salary/Pay: $60,000 - $70,000 Location: Mesquite, TX (Onsite) Benefits: Full Benefits package
    $60k-70k yearly 13d ago
  • Customer Service Specialist

    Ultimate Staffing 3.6company rating

    Customer Service Supervisor Job 21 miles from Frisco

    We are currently seeking a Customer Service Specialist for a client in Grapevine, Texas. This is a full-time, direct hire position. The role is 100% onsite. This person will be a main link between both internal and external clients. Job Duties: Serve as a link to clients to provide information on orders, statuses and updates. Communicate with internal departments such as production, engineering, quality control to provide updates to orders and to make sure customer orders are delivered in a timely and accurate manner. Serve as the primary point of contact with clients to resolve issues and answer questions. Work with internal departments to expediate progress on repair orders and reduce open RMA's. Verifying all shipped orders are accurate. Process incoming and outgoing shipments. Requirements: Bachelor's Degree or higher. Excellent oral and written communication skills. Ability to generate reports and interpret data. Strong Microsoft Office skills including Excel. Desired Skills and Experience -Excellent oral and written communication skills. -Bachelor's Degree. -Prior customer service experience, ideally in a manufacturing setting. -ERP experience. -Microsoft Office, including Excel. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $27k-33k yearly est. 10d ago
  • Inside Sales - Construction Security

    ASSA Abloy Global Solutions 4.2company rating

    Customer Service Supervisor Job 12 miles from Frisco

    The New Construction Sales Rep will be responsible for increasing sales of new construction projects by developing, coordinating and executing the new construction sales strategy and process - to include lead development, obtaining necessary documents, plans and schedules, preparing take-off's, quotes and proposals, updating CRM and building relationships with key Developers, GC's and sub contractors. This role requires close communication and coordination with internal departments (Sales Support, CRM analyst, marketing, accounting, and shipping) to ensure schedules are met. The candidate will also work closely with the territory sales managers. This position is based in the Plano, TX HQ. PRIMARY FOCUS AND DELIVERABLES Manage overall new construction sales in order to grow and expand new construction sales in the pre-construction phase. Engage with property developers to obtain specifications. Work cross-functionally with sales and product teams to coordinate sales activities Mine construction data (Construc connect, Build Central, local city permit websites) to identify new opportunities to bid, key trends in marketplace, and new product needs Maintain proper relationships with commercial and channel customer segments and key decision makers within Developer and construction firm segments Prepare proposals, RFP's presentations. Provide management with current competitive information on a continuing basis, including competitive pricing, policy changes, product development, and marketing strategies Submit accurate and timely reporting of pertinent sales activities Keep management aware of commercial developments and trends, both product and market that could affect future business Work and challenge the sales team and internal organization to think outside of the box to ensure efficiencies and strategies are in line with company goals Increase product and brand awareness by representing organization in a professional manner PRIMARY DUTIES AND RESPONSIBILITIES Cold calling and prospecting Prepare take-off from construction documents for pricing. Bid / Negotiate project with general contractors, or other customers Preparing Submittals Daily use of Excel, Word, Outlook, and CRM Review project revisions, and determine impacts on price and schedule Tracking and creating reporting dashboards in CRM Communicate information timely and accurately to customers, and follow-up with any requests for additional information Insure a positive customer experience and develop lasting relationships Develop and nurture strong customer contacts, positive relationships and participates in closing strategic opportunities. Secures new accounts while managing and growing sales revenue of existing key accounts. Develops and implements strategic sales plans with management to meet all sales goals and other corporate goals. Act as a liaison between customers and internal teams ensuring customers' requirements are met. Collect and analyze sales data and trends. Liaise with sales and marketing departments to set and implement strategies for new programs, offers and products. Stay up-to-date with internal and external developments and suggest new ways to increase sales. Provide detailed and accurate sales forecasts and reporting for key accounts Create and execute product promotions to drive sales Performs other duties as assigned. SKILL REQUIREMENTS AND PERFORMANCE CRITERIA Ideal candidate will have a background of meeting and exceeding quota in technical or construction sales, preferably both. 3 years experience building quotes Must have strong working knowledge and experience working with Microsoft Excel and working knowledge of Microsoft Word, Power Point and Outlook. BS degree in business or similar field, or minimum of 5 years' experience in Sales. Experience selling technology within the construction industry; hotel, and lodging sector. Self-driven, energetic and ambitious. Strong interpersonal skills and the ability to communicate effectively. Strong interpersonal skills with proven track record of building successful client relationships. Must have a successful history of managing and growing sales revenues. Strong business and technical aptitude. Must have a demonstrated track record of working under minimal direct supervision. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
    $37k-50k yearly est. 3d ago
  • Service Manager

    Hogan Transportation 4.3company rating

    Customer Service Supervisor Job 34 miles from Frisco

    Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology. We have a need for a Service Manager to help us meet our clients' needs. This is an awesome opportunity for the right person to make his or her mark with a growing, successful company! Do you have the knowledge, skills, abilities and background to manage the activities of our shop? Do you have 3 years' management experience and the ability to build a well-run shop? Do you have 5 years' experience with truck maintenance? Are you passionate about ensuring quality standards and deadlines are met and procedures are followed? Do you have experience ensuring compliance with DOT standards? Do you have the savvy to deal with customers and ensure high quality customer service? Is ensuring the safety of your employees a top priority for you? Do you welcome the opportunity to be accountable for a shop's performance? Do you want to join a company that has been in business for over 100 years?!... and is continuing to expand?!... If you answered "Yes" to these questions, our Service Manager opening may be the perfect fit for you! This position is integral to Hogan fulfilling its goal to be recognized as the most respected transportation provider in the industry by continually focusing on providing the highest quality experience possible for our customers, employees, and strategic partners. This position is key to supporting our continued growth and success!... If interested, fill out the basic information and click Apply!
    $63k-86k yearly est. 5d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Frisco, TX?

The average customer service supervisor in Frisco, TX earns between $26,000 and $50,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Frisco, TX

$36,000
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