Customer service supervisor jobs in Fullerton, CA

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint. We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK's customer experience vision. RESPONSIBILITIES: Customer Experience Leadership & Strategy Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives. Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth. Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions. Advance CALPAK's DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication. Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more. Team & Workflow Management Oversee the Assistant CX Manager, providing leadership, coaching, and development support. Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs. Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency. Data, Reporting & Insights Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making. Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction. Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements. Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps. CX Systems & Cross-Functional Execution Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities. Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared. Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey. Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM experience required. Proficiency in Shopify or ecommerce platform experience preferred. Excellent written and verbal communication skills. Experience building, leading, and developing a team. Strong analytical skills and the ability to interpret and act on data insights. A proactive problem solver with strong troubleshooting and escalation judgment. Comfortable with ambiguity and able to take initiative in leading projects. Proven success working cross-functionally with all levels of the organization. Highly collaborative, driven, and passionate about elevating customer experience. Salary range: $80,000-$100,000 annually (annualized for a 6-month contract)

[JD] CX Specialist Employment Type: Full-time, Exempt Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more! About Us CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide. CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers. Job Summary We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty. What You'll Do Oversee and manage customer service operations across online and offline retail channels Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction Analyze customer feedback and data to identify areas for improvement in the shopping experience Develop and implement customer engagement strategies, including loyalty programs and personalized services Work closely with the marketing, sales, and store operations teams to align customer experience initiatives Train and support retail staff to ensure consistent and high-quality customer interactions Collaborate with HQ and cross-functional teams to enhance the overall brand experience Monitor and report on customer satisfaction KPIs and recommend improvements Qualifications Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field 4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry Strong problem-solving and communication skills, with a customer-first mindset Ability to analyze data and implement customer-centric solutions Experience working with customer experience management tools and service platforms Ability to multitask and work in a fast-paced retail environment Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies Preferred Qualifications Experience in beauty, cosmetics, or skincare retail. Familiarity with e-commerce and omnichannel customer service strategies. Bilingual in English and Korean is a plus.

Title: Customer Experience Associate, CX2 Reports to: Customer Experience Manager WHO WE ARE Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can't have modern technology comforts. WHAT WE NEED We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers' needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment. JOB TYPE This is a full-time, nonexempt position. TASKS & RESPONSIBILITIES Your responsibilities are inclusive of the following but are not limited to: Expertly address questions via phone, email and chat providing answers that are quick and easy to understand Assist Management in policy updates for the department based on current business needs Support the Customer Experience Associates during the department manager's absence Support management in process execution to monitor orders, inventory, return and exchanges Support department in addressing functionality issues and implementing process improvements Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance. Adopt the Wolf & Shepherd's voice and tone to convey our brand and personality, and ensure a pleasant customer experience. Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement. Communicate customer feedback and insights to Management, to better understand trends and customer preferences. SKILLS & EXPERIENCE Must be highly organized with strong attention to detail. Strong verbal and written communication skills. Ability to maintain a friendly and professional demeanor in a fast paced environment. Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude. REQUIREMENTS & QUALIFICATIONS Minimum of 3 years of direct customer experience work. Strong knowledge of Excel, Shopify, Zendesk Strong interpersonal and communications skills, and independent work ethic. Excellent time management skills and organizational abilities. A positive, outgoing, high energy and entrepreneurial personality. PERKS & BENEFITS We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package. Health, vision, and dental benefits program 401(k) plan Paid time off Sick pay Frequent free meals and snacks and company-sponsored gatherings Wolf & Shepherd shoes and more

First 90 days: fully in office After 90 days: 3 days in office, 2 days hybrid Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it. About the Role We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels. You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you. Responsibilities Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism. Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions. Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams. Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email. Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction. Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers. Build and inspect new and returned bikes for troubleshooting and quality control, as needed. Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams. Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes. Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently. Communicate customer insights and product feedback constructively to product development, sales, and marketing teams. Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support. Assist with additional customer service and clerical tasks as assigned. Qualifications 2-3 years of ecommerce customer service experience; bike industry experience highly preferred. Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance. Exceptional written and verbal communication skills with a friendly, professional demeanor. Experience with customer service tools such as Gorgias or Zendesk. Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently. Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment. Proficient computer literacy and quick adaptability to new systems. AA degree preferred; high school diploma or equivalent required. Experience managing warranty processes and dealer accounts is a plus. Familiarity with social media or online community communication is a bonus. Passion for outdoor recreation, cycling, and the Retrospec mission. Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.

The Team Leader is accountable for achieving the People, Safety, Quality, Delivery, Cash and Cost (PSQDCC)targets through the disciplined and rigorous deployment of the Lean Operating Model. The Team Leader is accountable for attaining Operational Excellence across their designated area of responsibility, in line with the Performance Centre objectives. The Team Leader is accountable for creating a ‘Great Place To Work' through developing and empowering first class Team Members and driving a culture of continuous improvement, safe working and open dialogue. Job Responsibilities Create and sustain a culture that is aligned to the GKN Aerospace “Great Place to Work” value drivers and Culture Principles by role-modelling behaviors, motivating, encouraging and recognizing the contribution of individuals and teams Hold Team Members and Team Leaders accountable to embody the GKNA culture principles Be Open and Honest when appraising and managing individuals' performance whilst supporting and coaching individuals to close performance gaps Provide opportunities for Team Members to play to their strengths; do what they do best and create on-going opportunities for learning and personal development Exemplifying a safety-first mindset and ensuring that the GKN Aerospace Health, Safety and Environmental policies and standards are applied and that their assigned areas are a model of a world class healthy and safe working environment Leading and developing their teams to understand the context, mechanics and the delivery of PSQDCC targets to meet customer and stakeholder commitments Driving the disciplined and rigorous deployment of the Lean Operating Model (LOM) across their assigned areas Active involvement in problem solving and the management system using a “Go to Gemba” approach to solve problems with the ambition that 95% of issues can be solved within the zone itself Contributing to the Value Stream future state design, and ensuring its execution across their assigned areas Cooperate with other Team Leaders to ensure the best performance outcomes for the entire Area Holding the functional support staff accountable for adhering to the Global standards and enabling their zone team to meet its targets Ensuring the disciplined execution of Daily Management and Standardized work through the conscientious adherence to Leader Standard Work Driving and facilitating the Engagement of all team members, ensuring engagement actions are defined, implemented and followed-through Complying with all legal and regulatory requirements and ensuring that staff are aware of the policies and their individual responsibilities and accountabilities: The company's Equal Employment Opportunity and Affirmative Action policies Compliance and Ethics Policy on Contracting with the United States Government in all areas of responsibility involving direct and indirect contracting with the United States Government Export Control regulations Responsibility for managing a Zone budget as agreed with their Group Leader Taking ownership when having to make difficult decisions linked to their Zone Required Qualifications High School Diploma or GED equivalent required. 2 years of experience in a manufacturing environment with one year of production supervision Must be able to perform work subject to ITAR/EAR regulations and/or program requirements. Preferred Qualification 5 years of experience in manufacturing GKN Aerospace manufacturing experience Bachelors Degree in Engineering or related fields Prior experience supervising and leading production personnel Able to demonstrate competence to undertake key tasks within their designated work zone or those in zones within similar processes Excellent performance as a Team member, demonstrating rigorous adherence to standardized work, and a track record of Kaizen implementation Self-motivated by meeting and exceeding PSQDCC performance targets The demonstrated ability to work with various stakeholders Demonstrated potential to lead, engage, train and develop direct reports Lean or Six Sigma certification by a reputable certifying body or benchmark company Aerospace supply chain experience A passion for the Aerospace industry

The salary range for this role is $17.50 to $18.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday. MUST HAVES: HS Diploma 2+ years healthcare call center experience OR front desk experience at doctor's office with multiple physicians Proficient in EHR/EMR software 2+ years experience scheduling patient appointments for multiple physicians 40+ WPM typing speed PLUSES: Proficient in Epic software Experience verifying insurances Basic experience with Excel and standard workbooks Experience with Genesis phone system Compensation: $24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues. Key Responsibilities: Managing customer inquiries, primarily from RAILS' boutique clients Contacting domestic accounts for shipping approvals, order statuses, and adjustments Tracking inventory for OTS orders and allocating inventory to accounts Building and maintaining strong relationships with RAILS' wholesale accounts and account executives Consistently providing excellent customer service Troubleshooting and resolving problems in a timely manner Reviewing return and exchange requests Working cross functionally with other departments across the organization as needed to resolve client issues Additional responsibilities as required Requirements: Minimum 1 year of experience providing customer service, primarily for wholesale customers Apparel industry experience Experience with NetSuite a plus Excellent verbal and written communication skills - must be able to maintain consistent and organized communication with customers and sales staff Strong computer skills - intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats Customer centric with positive attitude at all times Independent and driven for personal and professional success Ability to work successfully in both a group setting and independently Creative thinker who is organized and efficient

Opportunities are available for talented Psychic and Tarot readers on an elite Telephone Psychic Network 1-800 line. Customers are provided great readers that have undergone our evaluation successfully. This is a good line because customers come first and readers are regarded well too. Many wonderful staff incentives include holiday bonus, yearly pay increases, and so much more. This is an opportunity to render services from the comfort of your own place.

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly.

***To proceed with the application process, please upload your resume into this Google form: *************************************** Why leave Orange County to build a tech company - when you can do it right here in OC? ABOUT US Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange County-an area more commonly known for its peaceful lifestyle than for startup activity-founded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If you're ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term vision-join us, and help redefine what's possible in Orange County. What We Offer: • Medical, Dental, Vision Insurance • 401(k) Retirement Plan • Unlimited Paid Time Off (PTO) • Dynamic, Collaborative Work Environment Who You Are: You're an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What You'll Do: • Oversee and inspire the customer service team, fostering a culture aligned with Month2Month's mission of flexible, high-quality living experiences. • Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. • Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. • Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. • Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): • Background in customer service or related managerial roles. • Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: ***************************************

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Location: Ontario, CA Job Type: Full-Time About the Role: We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality. Responsibilities: Manage daily operations of the customer service team, ensuring timely and accurate order processing. Monitor and improve workflow efficiency, service metrics, and customer satisfaction. Resolve escalated customer issues and implement solutions to prevent recurrence. Lead team meetings, assign tasks, and maintain coverage for all shifts. Oversee training programs and maintain cross-training for all team members. Collaborate with inventory, logistics, and other departments to meet delivery commitments. Prepare reports on performance metrics and present improvement plans to senior management. Qualifications: 3+ years of experience in customer service leadership or operations management. Strong problem-solving and organizational skills. Excellent communication and interpersonal abilities. Proficiency in analyzing performance data and implementing process improvements. Ability to work flexible hours, including occasional evenings and weekends. Benefits: Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Ready to lead a team that delivers exceptional customer experiences? Apply today and join a company that values innovation, collaboration, and customer success. Compensation: $70,000.00 - $85,000.00 per year Join Our TeamLooking for a new opportunity that is family-oriented, challenging and fun? That is how the BestPack team describes working here, so consider joining us! We are always looking for new talent that is self-motivated, resourceful, hungry to learn, and wants to provide solutions. If that sounds like you, please take a look at our openings and reach out to find your next adventure at BestPack. Who We AreBestPack has a team of truly awesome people and a culture that enthusiastically supports the growth of every member. Our company's core values are to be teachable, driven, resourceful, honest, and to have fun doing our work. These core values support our passion of helping each other thrive. If these values really resonate with you and you find yourself emphatically nodding along, you will probably really enjoy becoming part of the BestPack team! Perks 401(k) plan w/ employer match Flexible PTO program Paid holidays Comprehensive Health Plans Employer-paid Dental and Vision Growth Opportunities & More!

Job Description About the Role We are looking for a highly organized and proactive Customer Service Manager to oversee our customer support operations and ensure an exceptional experience for our customers. The ideal candidate will lead a customer service team, streamline support processes, and handle escalations while maintaining high standards of service. Key Responsibilities Manage and oversee the daily operations of the customer service team. Train, mentor, and motivate customer service representatives to achieve performance goals. Monitor and analyze customer inquiries across multiple platforms (email, chat, phone, and e-commerce platforms). Handle escalated customer issues and ensure timely resolutions. Develop and implement policies, procedures, and best practices for improved customer satisfaction. Work closely with other departments (sales, operations, finance, logistics) to resolve issues and streamline communication. Track and report customer service metrics, providing insights to improve overall performance. Maintain a customer-first approach while balancing company goals. Required Skills & Qualifications Proven experience as a Customer Service Manager, Team Lead, or similar role. Strong leadership and team management skills. Excellent communication, conflict resolution, and problem-solving abilities. Proficiency with HubSpot, Sellercloud, ShipStation, Flexport, BigCommerce, and Excel. Experience managing customer service in an e-commerce environment. Ability to multitask, prioritize, and manage time effectively. Strong attention to detail and a proactive mindset. If you are passionate about leading teams, improving customer experiences, and building efficient support systems, we'd love to hear from you. Apply today and join a company that values professionalism, teamwork, and delivering exceptional service. Powered by JazzHR dTHtiu0glA

Job Title: Customer Service Manager Position Description: The Customer Service Manager is the dealership's goodwill ambassador and fulfills the dealership's customer relations policies in an effort to build and retain a loyal customer base. Duties & Responsibilities: Works with department managers to develop and administer the dealership's customer relations program. Recommends revisions to customer relations programs and policies. Work with sales and service people to ensure that post-sale/service customer contacts are made and that updated files are kept on all customers. Assists in resolving customer complaints which cannot be handled by sales/service people or managers. Coordinate all manufacturer and internal customer follow-up programs. Report dealership ratings on all factory-generated surveys. Prepare weekly and monthly reports on the status of customer satisfaction in the dealership. Including: Current zone and region standings Significant changes in customer ratings and possible contributing factors New customer satisfaction ratings The dealership's achievements in or unique experience with customer satisfaction Case histories of customer problems and how they were handled. Provide training in group and individual settings so all departments are aware of customer service standards. Additional Expectations: Handle all Customer Concerns first… if you cannot resolve, see the GSM for immediate resolution. Monitor all dealer socket e mails and letter communications regarding CSI for sales and for Service working with the Mangers to resolve any issues and close the loop for follow up with the customer. All communications must be documented in Dealer Socket. Apology letters and or emails will be personalized. No form letters or templates for auto response. Make a 3-day follow up CSI call as well as a 14-day all excellent survey call for all new vehicle customers. Responsible for attending and participating in new hire and existing training of front line employees keeping CSI and Ford Blue Oval initiatives in front of all employees. Post both daily and monthly scores in employee accessible areas including break room technician locker room etc. Report to Controller at month end Van Stats all monthly and 12-month CSI scores for each Finance Producer and Service Advisor Weekly in advance schedule all CSI underperformers in for a training meeting held at noon, mandatory attendance if they are below group average. If an employee fails to attend without permission of the General Sales Manager or Service Director, this will be cause for disciplinary action such as a write up. Monitor all daily delivery checklists returned and signed by the sale person, customer and Manager. A monthly list will be maintained. Responsible for training of all employees in superior customer service to include telephone receptionist and cashiers Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to logically solve complex personnel/business problems. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. ______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date

Gold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold's Gym employee: Work in a fun environment with great people Great benefits package John Hancock 401k, Aflac supplemental insurance options free gym memberships, and discounts Opportunities to grow within the company Management/Leadership Duties: Manage Operations team to ensure policies and procedures are followed at all times Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates. Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists Works in cooperation with GM to manage/process cancellations following procedures in place to retain member Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline Ensure that project/department milestones/goals are met and adhere to approved budgets Enforces all club rules, policies and promotes proper execution of all procedures. Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager. Manage membership questions, concerns, and inquiries for their facility Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction Train staff to be the face of the club by providing hospitality to all members and guests Lead by example to provide a clean, friendly, top of the line club for our members Manage employee performance by coaching, and creating a healthy, positive working environment. Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals Operations Support: Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes Directs and controls all gym walk-thru Communicates with GM regarding ways to improve front desk operations Responsible for communicating and following cash management procedures Manages the retail sales procedures for the gym. There are some MUST HAVES: Ability to use sound business judgment and have strong analytical skills Ability to effectively communicate with constituents Effective listening skills Effective delegation and follow-up skills Effective planning and organization skills Demonstrates ability to create a positive environment Demonstrates willingness and openness for self-development Ability to identify and use resources to improve overall operations Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position. College degree preferred Current CPR Certification is required. Bilingual Preferred This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Gold's Gym SoCal and all it's affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Compensation: $66,560.16 - $70,000.00 per year

Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team. Salary Details: $68,640 / yr - $80,000 / yr Responsibilities: Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays. Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly. Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential. Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments. Lead inventory management efforts, control and storage of decor and display elements. Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions. Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others. Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines. Qualifications: Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred. At least 6-8 years of related work experience preferred. At least 3-5 years of prior supervisory/management experience required. Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs. Must be able to work nights, weekends, and holidays based on business needs.

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products • Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions • Be proficient in dealing with customers via telephone and email • Measure and maintain performance levels set by the company • Compile all necessary reports on a timely basis • Manage employee schedules and time clock reporting for payroll • Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel • Effectively utilize CRM and Lead Management tools • Install processes and train employees • Be knowledgeable about sales process, business philosophy, and products • Knowledge of office practices and administrative procedures • Train staff all processes • Will follow behavioral expectations consistent with the Company's visions/values Qualifications: • Previous dealership experience required • Must have sales experience • Must have flexible availability • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications • Ability to work in call center environment • Ability to organize and handle multiple tasks with flexibility • Ability to thrive in a team environment and consistently display professional demeanor. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The "Apply Now" Button

Job Summary: The Supervisor-Oncology Support Services utilizes discretion and independent judgment in providing supervision to a multidisciplinary team of licensed and unlicensed personnel who provide direct and indirect patient care and support for patients eighteen years of age or older with suspected or confirmed malignancies or a hematologic disorder in a fast-paced outpatient clinic. Understands the uniqueness of cancer and cancer-related diseases and the sensitivity of communicating with patients facing the unknown. Demonstrates flexibility and advanced critical thinking skills and adeptly resets priorities as needed to ensure efficient clinic operations and quality patient care is provided. Assists leadership with providing financial management of the clinic, provides input into the capital and operational budgets. Supports quality improvement program, collects data, prepares reports and assists with developing sustainable action plans. Supports and participates in cancer research approved by the Internal Review Board (IRB) and facilitates patient participation in LLUMC Oncology Clinical Research Program and/or Cancer Control trials. Develops and implements competency-based orientation and ongoing education programs for new and existing staff. Assists with interviewing for new hires. Completes performance appraisals on time and in accordance with established policies and guidelines. Participates in strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Performs other duties as needed. Education and Experience: Bachelor of Science Degree in Nursing required. Minimum three years nursing experience in oncology required. Minimum one year of prior management or supervisory experience preferred. Knowledge and Skills: Advanced knowledge of oncology and hematology required. Knowledgeable of state and federal healthcare regulations, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure and legal aspects of care required. Familiar with adult learning principles, management, and problem-solving methodologies. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: Active California Registered Nurse (RN) License required. Current Basic Life Support (BLS) certification issued by the American Heart Association required. Chemotherapy/Biotherapy certificate required. Oncology Certified Nurse (OCN) preferred. Other competencies as specified in the department-specific Plan for Providing Care required.