Customer Service Supervisor Jobs in Gaithersburg, MD

Job Description Responsibilities: Create profitable Business, by continually building your sales territory Pin Point key accounts in your area, and develop ways to generate sales from them All High School and College leads need to be serviced by the road sales rep in that territory. These accounts are held for the road sales reps due to the large number of opportunities that are associated with these accounts. It is expected that these accounts grow year over year, as you are able to create a relationship in the schools with all key contacts, (Administration, Business Manager, Coaches) It will also be your responsibility to service accounts that require any visits, deliveries, or other types of extra attention. Make sure that each order is handled effectively through the entire sales process, which includes: Filling out the proper paperwork for each order. This ensures delivery of a quality product. Entering the order correctly in the computer, which will help with collection of invoices, ordering, and follow-up for future orders. Pricing items correctly. Ordering items from vendors. Follow-up with production staff to make sure the orders are being completed by the delivery date. If they are not, we need to make sure we are in contact with the customer about the status or their order.

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Dedicated to customer service Ability to work in a team environment Bilingual - Spanish preferred If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Manager with State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: Bilingual Spanish speaker Strong leadership and organizational skills. Excellent communication and problem-solving abilities.

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free uniforms Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Isabel Thao Nguyen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Health benefits Valuable career-building experience

Benefits: 401(k) 401(k) matching Bonus based on performance Company car Company parties Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Profit sharing Training & development Vision insurance Do you love helping people through difficult situations? Then dont miss your chance to join our Franchise as a new Restoration Production Team Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero ! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Job Description: Manage production crews and jobs according to SERVPRO procedures. Assign and coordinate jobs with crews, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Communicate and establish rapport with commercial, insurance, and residential customers. Responsibilities: Oversee Franchise processes relating to customers and take care of customer needs Monitor and follow up on all assigned jobs ensuring customer needs are met Keep Operations Manager, General Manager, or Owner updated on production, as appropriate Manage relationships with centers of influence (COIs) Resolve problems quickly as they arise Perform production work as needed Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines Manage job file documentation, job profitability, and efficiencies Train, manage, and recruit production personnel Create and/or review job scopes and ensure accuracy and clarity Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently Qualifications: Minimum of 5 years of management experience Effective written and oral communication Experience in cleaning/restoration preferred High school diploma/GED IICRC certifications preferred Ability to travel locally and out of state when necessary Ability to successfully complete a background check subject to applicable law Physical and Work Environment Requirements: Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance Exposure to chemicals Walking and standing for long periods of time, driving, sitting, climbing, Ability to climb ladders and work at ceiling heights Ability to work in tight spaces (e.g., crawls spaces under buildings) Repetitive pushing/pulling/lifting/carrying objects Pay - To be determined based on experience All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Hourly pay Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Dedicated to customer service Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are expanding our sales and field engineering teams globally, including our sales development representative (SDR) teams. Our SDRs are typically outstanding graduates from STEM fields who would like to join the software industry and are starting their sales career at Canonical. We are hiring SDR Team Managers to run new inbound and outbound teams. Our goal is not only to manage inbound leads for a global tech company, but also to develop outstanding sales professionals with high integrity, high empathy and a rigorous work ethic. Our sales development organisation is therefor also sales academy, and as such, we are looking for SDR Team Managers who take a strong interest in the development of skills and the establishment of culture. You will enjoy this role if you are organised, persistent, analytical, hard-working, and care to ensure that smart and ambitious people learn and develop the skills they need to represent you and the company in outstandingly well over the course of their career - both while they are on your team, and as they move onward to more senior sales and alliances positions. You should be determined to grow your own skills as well as those of your team, and enjoy learning about new technologies. Canonical is fortunate to represent the vast wave of open source innovation, which means it has a large and rapidly growing range of solutions it can deliver to customers, and ample opportunity for all of us to learn about new kinds of tech, or specialise in fields we enjoy the most. You should also be open to innovation, and experiment with new outbound approaches to adapt to changes in the market. In this role your primary objective is to manage and mentor a successful team of 2-10 SDRs / BDRs, and maintain a multi-million dollar pipeline. We value: Excellent academic results at school and university Bachelor's or equivalent degree in Business or STEM Knowledge and passion for business development, sales and technology Track record of bringing exceptional outbound sales development results Commitment to continuous learning and improvement - curious, flexible, scientific Creative problem solving and cross team collaboration Leadership experience of one form or another Able to use data to drive team activities and continuous improvement Over the last few years, this team has trained dozens of talented tech sales professionals who now work at Canonical and across the industry. Meet some of the SDRs who have graduated from our tech sales academy. What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Job Description The primary responsibility of this role is to interact with customers and prospects via phone and email. This position involves making and answering phone calls, explaining insurance coverages to customers, making appropriate policy changes, and selling new policies to new and existing customers. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Health Insurance Retirement Plan Responsibilities Speak to customers on the phone and via email to process policy changes such as vehicle and coverage changes, mortgage company updates, billing questions and adding/removing drivers. Communicate with mortgage companies and lienholders/banks to get them proper documentation. Follow up with customers on requests that come from insurance carriers. Speak to prospects on the phone, gathering information, advising on coverages for new insurance policies. Follow up with prospects who have been provided insurance quotes. Data entry of prospect information into an insurance company quoting system. Provide guidance to customers at the time of an accident/claim. Requirements Prior insurance experience, specifically property & casualty insurance desired. Ability to obtain state Property & Casualty/Life insurance licensing High School diploma or GED. College degree preferred. Must have proficiency in Google Workspace (email, docs, sheets, etc). Ability to work efficiently and in many cases, multi-task during busy moments of the day. Must have a servants heart in order to maintain the reputation of the agency as the best insurance agency in the area.

Job Description Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved). Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment. Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support. Providing career development guidance to staff and recommending training paths. Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner. Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution. Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues. Reviewing, editing, and maintaining support services knowledge database. Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users. Supervising planning and management of location specific projects; i.e., laptop replacement. Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently. Requirements Four year college degree required 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment. Knowledge and experience with law firm specific applications is required. Previous employment in a law firm or legal department is preferred. Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity. Excellent time management skills. Flexibility to work additional hours, as necessary

Job Description The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service team! These are fulltime, remote positions that support 24/7 contact center operations with multiple shifts available. The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals including Veterans, their family members and/or legal representatives, the public, and VA employees. CORE FUNCTIONS • Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development • Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined • Monitor CSR work performance and production and manage service quality through daily observations • Field escalated calls from CSRs and overflow calls from agent queues • Determine most appropriate course of action and/or identify alternatives in resolving issues • Ask appropriate probing questions to clarify complex or vague requests • Prepare well-defined case notes for field escalated calls received from CSRs • Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging • Perform a supervisory review of cases • Review reports, case notes, and rosters submitted by CSRs • Review CSR call volume reports to evaluate productivity • Prepare shift operational assessments, after action reports, and weekly statistical data reports for presentation • All other job-related duties as assigned WINNING BEHAVIORS, SKILLS AND QUALIFICATIONS Personality and communication (soft skills): • Work Ethic • Problem-solving • Effective communication skills • Self-direction • Dependability • Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communications Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. Education and Work Experience: • Education: High School Diploma or equivelant • Work Experience: Four (4) years' experience in contact center environment; One (1) year of supervisory experience Industry Knowledge: • Understanding, sensitivity, and empathy for Veternans and their family members. • Knowledge of military benefits, resources, and services. • Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM. • Previous military experience (including military spouses, family and/or as a service provider). Additional Requirements: • Must be a U.S. citizen. The Bowen Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Job DescriptionBenefits: Dental insurance Health insurance Paid time off Vision insurance ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Joe Ruggiero - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service. Current Property & Casualty license - We pay for training! Ability to obtain Life & Health license within 3 months of your start date - We pay for training! Strong leadership and organizational skills. Excellent communication and problem-solving abilities.

Job Description Brilliant Earth - Customer Experience Assistant Manager - Bethesda, MD The Assistant Manager for our Bethesda, MD location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a schedule that includes weekend days. This role is in person at our Bethesda, MD Showroom location. The targeted salary budget for this position is $60k annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. Specific qualifications: Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams BA degree or equivalent preferred A true passion for helping people and creating positive customer service experiences Highly organized with focus on execution, problem-solving, and improving processes Motivated self-starter with high efficiency work style, while maintaining attention to detail Excellent written and verbal communication Ability to think critically and adapt quickly in a flexible environment Exceptional time management skills and accountability Team player with the ability to work collaboratively to achieve business goals Robust CRM software experience Entrepreneurial spirit / self-starter Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts Interest in socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year. Sales Incentive Programs. Quarterly bonuses for achieving sales targets. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com. Powered by JazzHR 7kZzjyMyiD

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Contact Center Team Manager you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Lead teams of employees including hosting team huddles, individual agent check-ins, hiring, coaching, counseling and termination. Responsible for Manager of Duty shifts ensuring contact center exceeds performance goals including calls handled, calls abandoned, TTA, specialty team performance. Manage daily operation of phone system, update daily stats, and runs ad-hoc reporting as needed. Troubleshoots and escalates all phone and systems issues in a timely manner. Provides feedback in a timely manner regarding team operation including success metrics tied to initiatives, performance management, goal setting, monitoring of performance that will provide successful results. If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Requires High School Diploma and/or at least 1 year of contact center office work experience (or medical training program/education) Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills. Ability to foster teamwork, inter-personal awareness, and initiative. Medical terminology knowledge. 1+ year if contact center management

Job Description Our business development firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Trainee in the fast-paced, high-energy Sales and Client Service industry. Our firm proudly works with some of the world’s largest and most renowned brands in the energy industry. We passionately share our client’s mission to promote equity and access to community-based clean energy sources. Due to our client’s rapid growth projections, we are excitingly building our Customer Service team as we take on new projects throughout the year. As a Customer Service Trainee, you will have the opportunity to work hands-on with our bold and creative Senior Level Sales and Client Support teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. This is an entry-level position perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive within a competitive, team-oriented, and conscientious corporate environment. Responsibilities of the Customer Service Trainee: Facilitate the full cycle sales process through face-to-face collaborative presentations with customers to educate them on exclusive promotions and product benefits. Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers. Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards. Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement. Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness. Requirements of the Customer Service Trainee: Minimum of 2 years of experience in a client or customer-facing role. Excellent interpersonal and communication skills. An innate passion for advancing social equity and community programs. Possess a strong desire for personal development and a love of learning. Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment. #LI-Onsite Powered by JazzHR Dice00z4iJ

Job Description Job title: Customer Service Travel: N/A Obtain necessary entity and entity administrator information from designated DFC clients. For non-U.S. clients only, search to see if the entity already has an NCAGE code, and if it does not, request an NCAGE code using the validated SAM.gov entity information. Complete the SAM.gov registration for U.S. federal financial assistance awards for the entity. Help the client set up a Login.gov account and SAM.gov Entity Administrator role for their designated Entity Administrator. Instruct the client on how to prepare and obtain notarization of their Entity Administrator appointment/confirmation letter. Upload notarized letters to the Federal Service Desk. Assist the client with any follow-on tasks that may be necessary to achieve Active Registration status. This and any other task in SAM.gov as listed above may require the submission of one or more Incidents to the Federal Service Desk. Qualification/ Education: Comprehensive knowledge of and experience with processing SAM.gov registrations for U.S. and non-U.S. registrants, including ensuring that NCAGE and SAM.gov data syncs for non-U.S. registrants. Experience communicating with Federal Service Desk (FSD.gov) to resolve SAM.gov registration issues. Strong customer service orientation. Comfortable and patient working with clients in developing countries all over the world. Spanish and/or French language skills (in addition to English) would be a plus. Attention to detail and excellent recordkeeping capabilities. Powered by JazzHR dURtnC3HLz

Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014. In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS), for at risk youth in District of Columbia. In August of 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health. Better morning founder’s passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population. Job Description 1. Leadership and Team Supervision Supervise and support wraparound care coordinators and team members in managing caseloads, service planning, and coordination activities. Provide mentorship, training, and guidance to staff, promoting skill development and adherence to wraparound principles. Conduct regular team meetings to discuss cases, review progress, and share best practices. 2. Quality Assurance and Compliance Ensure high-fidelity implementation of the wraparound process, adhering to evidence-based standards and best practices. Monitor program compliance with agency policies, local, state, and federal regulations, and funding requirements. Conduct case audits and reviews to evaluate quality, consistency, and effectiveness of service delivery. 3. Service Coordination and Problem-Solving Assist care coordinators in complex cases, providing guidance on crisis intervention, conflict resolution, and resource identification. Facilitate coordination across service systems (mental health, education, social services, etc.) to address comprehensive family needs. Develop strategies to overcome service gaps and address barriers affecting clients and families. 4. Program Development and Evaluation Track program metrics and outcomes to assess the impact of services, identifying areas for improvement and recommending adjustments. Develop and implement initiatives to improve service delivery, client satisfaction, and program efficiency. Prepare reports and summaries on program performance, challenges, and successes for internal and external stakeholders. 5. Family and Community Engagement Build and maintain relationships with community partners, providers, and other stakeholders to expand resources available to families. Ensure that families are engaged and informed throughout the wraparound process, supporting a family-centered, culturally responsive approach. Advocate for the needs of clients and families within the broader service network and at community events. 6. Staff Development and Training Identify training needs within the team and coordinate relevant professional development opportunities. Facilitate training sessions on wraparound principles, trauma-informed care, and cultural competence. Conduct performance evaluations and provide constructive feedback to support staff growth and program alignment. Qualifications Education: Master’s degree in social work, Counseling, Psychology, or related field preferred. Experience: Must have independent license in DC (LPC/ LICSW/ RN) Minimum 3-5 years in wraparound services, case management, or behavioral health; 1-2 years of supervisory experience preferred. Skills: Strong leadership, organizational, and interpersonal skills. Proficient in conflict resolution, crisis management, and coaching. Deep understanding of high-fidelity wraparound, family-centered care, and community resources Additional Information Working Conditions: This position may require travel within the community, flexible hours, and participation in on-call rotation, depending on client needs. Job Type: Full-time Pay: $70,147.00 - $85,680.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule: Monday to Friday Education: Master's (Required) Ability to Relocate: Washington, DC 20016: Relocate before starting work (Required) Work Location: In person

Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: Provides customer engagement in a positive and approachable manner. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. Independently stocks shelves and recovers merchandise in the store. Accurately handles customer funds and processes transactions using the POS system. Remains constantly aware of customer activity to ensure a safe and secure shopping environment. Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions Retail store environment where extended periods of standing are required Retail store stockroom environment subject to fluctuations in temperature Frequent lifting and maneuvering of merchandise and displays. Exposure to dust and extreme temperatures while unloading trailers. Scheduled work hours may vary, including evenings and weekends. Occasional use of ladders is required.

Job Description Medical Call Center Manager Job Category: Call Center Position Type: Full Time Education: High School Diploma or equivalent is required One of our Direct Client (Hospital/Medical) is looking for Call Center Manager. Position Overview: We are seeking a compassionate and skilled Customer Care Agent to join our dedicated medical call center team. In this role, you will serve as the first point of contact for our customers, addressing inquiries and providing exceptional service with professionalism and care. Your focus will be on ensuring customer satisfaction, fostering positive relationships, and upholding the highest standards of service quality. Key Responsibilities: Act as the initial point of contact for customer inquiries, delivering prompt and accurate assistance. Provide empathetic support, resolving issues while maintaining a high standard of professionalism. Ensure customer satisfaction and strengthen relationships through effective communication. Qualifications: Experience in customer-facing roles such as Hotel Front Desk or Receptionist is also welcome. High School Diploma or equivalent is required. Must be at least 18 years old.

Job Description Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not limited to: Answer phones and greet clients. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. You will receive: Hourly pay (based on licenses and experience) Annual bonus Generous commission schedule for sales Paid time off (vacation and personal days) Health, Dental and Vision 401k retirement plan Valuable experience Growth potential/Opportunity for advancement within my office Requirements Customer Service and/or Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Ability to work in a team environment Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Property Casualty license (must be able to obtain) Life and Health license (must be able to obtain) This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.