Customer service supervisor jobs in Gilroy, CA - 1,157 jobs

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. The Role: The MEP Superintendent is responsible for overseeing and managing all day-to-day MEP job site activities, including project team performance, site conditions, safety and quality standards, compliance with scope, and effective management of trade partners. Responsibilities: Oversee, manage, and document all day-to-day MEP job site activities including OSHA safety compliance Direct field personnel according to the project plan and Suffolk supervisory principles Communicate issues, events, performance, and progress daily to the Project Manager Report any problems promptly to the Project Manager to facilitate the most cost-effective solutions Establish effective working relationships with clients and Suffolk team members Request advice and assistance from the General Superintendent on matters pertaining to materials, sequencing, scheduling and personnel Project Start-Up/Turnover Meeting: Identify pre-mobilization activities in conjunction with the Project Executive, General Superintendent, and the Project Manager Develop start-up schedule with Project Manager and send it to the Project Executive and General Superintendent for review Scheduling: Assist in formulating and implementing construction schedules in the field Establish and implement the Project Baseline Schedule based on the project contracts and subcontractor input, taking into account any elements that might impact the schedule Maintain the schedule and ensure that work performed is consistent with the contract and will meet or exceed client expectations Update Project Schedule monthly Provide progress report with the two-week look ahead of schedule to the Project Manager and the field staff Safety: Ensure that all subcontractors participate in a safety pre-construction meeting prior to starting work on the project Ensure that all subcontractors have a full set of MSD sheets on the project, as well as their site specific safety plan and current insurance certificate or OCIP/CCIP enrollment ID Review the project daily to ensure that all activities are being performed in accordance with all OSHA and governing requirements and the project site specific safety plan Review safety reports and injury data to assess safety performance on assigned projects Ensure project(s) are budgeted & staffed appropriately to support safety programs Communicate clear expectations for safety to project teams Perform safety inspections using predictive solutions software IAW SCCI safety program Adhere to all Suffolk Safety program requirements Quality Management: Ensure that all pertinent benchmarks for the project are established and inserted into the baseline schedule Ensure that all appropriate individuals become members of the Q-Team Ensure that all 1st delivery inspections and Benchmark inspections occur per the baseline schedule so as not to impact the progression of the subsequent work Ensure that the inspections are approved, documented, and communicated to the project team Subcontractor and Site Management throughout the Project: Manage site pre-construction including pre-construction survey, job site utilization and staging plans Mobilize the field office and maintains the job site to Suffolk standards Organize documentation of the job site for easy access and review Manage subcontractor performance to quality and ethical standards Work with PM to identify and resolve personnel issues and construction process revisions Manage all phases of the construction process including documenting and reporting site activities and progress, manage excavations and assist with Job Site Utilization Plan Meeting Management: Attend project turnover, mobilization, and project coordination meetings Attend/chair safety pre-construction meetings Attend/chair weekly foreman and safety meetings Attend/chair monthly schedule review meetings Attend closeout meetings Attend owner meetings Attend/chair subcontractor meetings and any others necessary to monitor and manage the project Administrative Management: Complete and implement construction office checklists including emergency phone lists Complete daily reports and maintains logs of key activities, files, and shop drawings Manage the quality and condition of all material deliveries Maintain required safety reporting and all other required files to Suffolk standards Insure that as-built working drawings are maintained as well as the current drawing log and revision log, communicating this to the subcontractors Project Closeout: Manage subcontractor closeout, transfer of utilities, owner training, work list and punch list Qualifications: Bachelor's degree in applicable discipline and experience relative to project size/scope 4+ years of experience in related construction fields The ability to manage and embrace change. Respond and adapt to new processes and new ways of looking at old problems Applicable area licenses Excellent team development skills and leadership abilities Strong ability to partner with the Project Manager and their staff Committed to excellence Self-motivated and self-confident Must possess effective communication skills Capable of dealing with ambiguity and tight work oversight Able to constantly multi-task and handle competing priorities between Suffolk business needs and organizational issues while maintaining excellent customer relations Must possess business judgment to negotiate the critical balance between budget and construction processes Excellent organizational skills to manage the many details necessary for successful construction Must have judgment to know when to appropriately escalate issues up the chain of command Excellent management skills to effectively manage subcontractor performance to high quality Excellent problem-solving skills and the ability to take action confidently and decisively Candidate must possess Suffolk's Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions. #J-18808-Ljbffr

Job Title: Customer Service • Great Pay UP to $28/Hr. Immediate need for Customer Service seeking to work in the Financial Services Industry/Banking. This is a great opportunity for someone who is looking for full-time hours, a great work environment and work/life balance. Description Depending on experience, you could be the next Client Service Representative. Summary: New Accounts/Customer Service: The position is required to be knowledgeable and skilled in opening new consumer accounts. Responsible for processing all new account transactions; assisting clients in their selection of various accounts and financial services; actively cross selling the products and services; maintaining and closing of all account types; performing clerical duties; promotes business for the Bank by maintaining good client relations and referring clients to appropriate staff and partners for new services. Qualifications: Customer Service: • A minimum of one year of banking teller experience is required • Beginner experience with opening consumer accounts is required • Beginner experience opening basic business accounts is preferred • Minimum of one year of strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner • Must possess excellent judgment and the ability to accept responsibility and handle confidential information • Must be proficient in using Word, Excel, and Outlook applications and banking programs Essential Duties: Customer Service • Effectively interviews and profiles customers to recommend appropriate banking products and services • Actively takes advantage of all sales opportunities, cross-selling bank products, and services to new and existing customers, ensuring recommended products meet the customer's needs, and referring clients to appropriate staff and/or partner(s) as needed • Generates new business to assist in meeting bank profitability and branch goals • Open and support consumer and business checking, savings, CDs & IRAs • Maintains thorough knowledge of bank products and services • Maintains knowledge and stays abreast of applicable procedures, proper account titling, and required documentation • Ensures all documentation is approved and uploaded in the core system • Processes teller transactions as needed and maintains an excellent balancing record • Responds to client inquiries and requests regarding account • Adheres to Banking regulations, including but not limited to Bank Secrecy Act • Provide expedient and courteous service to all clients both in person and on the phone • Consistently models exemplary customer service • Actively listens to customers and maintains a friendly, positive, professional attitude • Proactively identify and retain \"at-risk\" customers • Look for ways to go above and beyond their expectations that makes them feel special Don't miss out on this opportunity. Apply today! Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision

Job title: Field Service Manager Reports to: Senior Field Service Manager Compensation: $130,000-$140,000 Base plus variable compensation The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals. Provide training and billable service work as required Services Leadership: Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of service technicians. Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company. Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Maintain technician staffing at appropriate levels for business requirements. Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing. Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Attend training with the Sullair factory to stay current on product offerings and technologies. Travel as required to drive business activity and attend training. 80% Field / 20% Office Demonstrate flexibility/teamwork as additional items will be required to help grow the business. May involve multi-branch location responsibilities Education: Associate degree preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five plus years field service experience in the compressed air industry. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with ERP systems a plus. Direct reports: Service Technicians The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

A leading technology consulting firm is seeking a Lead Consultant in Fremont, California. The ideal candidate will have at least 2 years of experience in Java and fluency with the Spring Framework, particularly Spring-Boot. Responsibilities include ensuring effective design and development processes, implementing performance standards, and analyzing organizational data requirements. The position offers an opportunity to work in a dynamic environment, contributing to high availability applications and system architecture. #J-18808-Ljbffr

IN A NUTSHELL Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. WHAT YOU'LL BE DOING (and doing well!) Manage a service team of assigned Division. Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers. Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs. Responsible for executing service inspections on time and resolution of system deficiencies. Manage a budget and meeting revenue and gross margin targets. Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential. Report monthly financial performance in an effective manner to management and takes corrective action as needed. Responsible for efficient asset management, such as inventory and company service vehicles. Facilitate a high-performance culture that includes annual performance reviews and development initiatives. Assist with manpower planning and allocation. Responsible in part for customer satisfaction and cash collections. Works closely with the sales and installation teams to support the growth and profitability of the Division. Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives. WHAT WE LIKE ABOUT YOU Two years of experience in a service supervisory role within the fire detection, fire protection, or security environment. Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. Strong, positive team builder with leadership ability. Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems. Working knowledge of Profit and Loss statements and key financial drivers. Ability to attract, develop, grow, and retain a team. Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. Valid driver's license. Must be able to pass a background check and drug screening. Able to work independently. Excellent organizational, decision-making, and communication skills. Proficient in NFPA codes and standards. Strong computer skills; proficient at Microsoft Office. Knowledge of OSHA safety standards. WHAT WE'RE BRINGING TO THE TABLE Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Company cell phone, laptop, and vehicle. Professional career development opportunities. Tuition reimbursement.

Responsible for leading HVAC service operations and delivering high-quality support across a wide range of facility types, including commercial office, laboratories, R&D, industrial, medical office, data centers, and manufacturing environments. This role combines technical expertise, team leadership, and client-facing responsibility to ensure safe, reliable, and efficient HVAC system performance. Responsibilities: Manage day-to-day HVAC service operations, scheduling, and dispatch Supervise, mentor, and support service technicians and field staff Troubleshoot and resolve complex HVAC and control system issues Oversee preventive maintenance and reactive service programs Manage service contracts, budgets, KPIs, and customer expectations Ensure compliance with safety standards, codes, and regulations Maintain strong client relationships and support long-term account growth Qualifications: Proven experience managing HVAC service operations Strong technical knowledge of HVAC systems in complex facilities Leadership experience in regulated or mission-critical environments Excellent communication, organizational, and problem-solving skills Benefits: Competitive salary and performance-based incentives Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company vehicle or vehicle allowance (where applicable) Ongoing training, certifications, and career advancement opportunities

A leading game development studio in Redwood City is seeking an experienced Head of Studio to define the creative vision and lead a high-performing team. This role requires 10+ years in the gaming industry, proven success in game development, and strong leadership skills. If you are passionate about innovation and shaping the future of gaming, we'd love to hear from you. Join us for a chance to impact the next big gaming experiences in the U.S. market. The role offers competitive compensation ranging from $300,000 to $400,000 annually. #J-18808-Ljbffr

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. Responsibilities Customer Experience & Service Leadership Champion a culture of outstanding customer experience across all touchpoints. Handle escalated customer inquiries and resolve issues with urgency and professionalism. Analyze customer feedback and trends to recommend experience enhancements. Train and support team members in customer service best practices. Office & Operational Management Oversee daily office operations, including workflow prioritization and resource planning. Maintain office systems and workflows that support efficiency and organization. Coordinate with vendors, facility management, and internal teams for smooth operations. Financial & Budget Support Assist in preparation and review of financial reports (P&L, expense summaries, forecasts). Collaborate with leadership to develop annual budgets and monitor performance against budget. Track key operational and customer service metrics, identify trends and opportunities. HR & Administrative Support Support HR functions including onboarding, benefit administration, record keeping, and compliance. Coordinate recruitment activities, scheduling interviews, and support offer processes. Maintain employee policies, files and assist with performance review logistics. Technology & Tools Utilize office productivity and CRM systems to optimize workflows and reporting. Recommend and implement technology solutions that enhance customer experience and internal operations. Qualifications Bachelor's degree in business administration, Finance, HR, or related field. (preferred) Experience in a fast-paced service environment. Experience managing cross-functional projects. 3+ years in office management, customer service leadership, or related role. Strong problem solving and proactive mindset focused on customer experience. Excellent communication and interpersonal skills. Comfort working with financial reports and budget data. HR administrative experience (onboarding, employee files, compliance). Tech-savvy: experience with CRM, reporting tools, office software (e.g., GSuite/Microsoft 365). Highly organized with the ability to prioritize competing demands

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Responsibilities: Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data. Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market. Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book. Act as a Brand ambassador; an expert in product and craftsmanship. Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales. Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments. Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools. Resolve all client problems and complaints quickly and effectively. Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing. Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful. Actively participate in community/store activities. The Essentials: 5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand. Mandarin Chinese language fluency strongly preferred KPI focused, experience of driving sales to meet or exceed commercial targets. Dynamic interpersonal and communications skills, both verbal and written. Highly- motivated by driving business in a fast-paced, innovative environment. Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate. Independent work ethic, time management skills, and personal accountability. Computer skills to operate a point of sale system, experience with teamwork is a plus. Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance. Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations. Working knowledge of (list computer programs we use and spreadsheets). Salary range: $21/hr - $23/hr* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.

Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new h Passenger, Supervisor, Service, Reservations, Security, Retail, Airline, Health

The Boat Service Manager manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities. E Service Manager, Boat, Manager, Service, Associate, Inventory Control

About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help. We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience! You will: Become a deep expert in the Omni product & best practices Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked Stay up to date on the latest product improvements & roadmap Give voice to customer needs in internal discussions with Product and Engineering. Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product. Surface feature requests and reproduce and report bugs reported by Omni users Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service. Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful. About you Love learning and problem solving; enthusiastic about helping and teaching others Strong communication skills, both written and oral Desire to work directly with customers on a daily basis Passionate about working with and talking about data Strong SQL skills; knowledge of SQL for analytics 1+ years experience in data analytics and/or business intelligence preferred This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office. Why Join Us Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data Health, dental, and vision insurance 401(k) Plan Unlimited PTO

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our “DevOps for Content” revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows-from ideation through activation-to unlock the GenAI-powered Content Supply Chain. As a Manager, Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managers-our customer-embedded strategists and product owners-who shape and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust. This role calls for an inspiring people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and your customers-empowering your AI Engagement Managers to deliver value at speed, building long-term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly's product innovation. If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage. What You'll DoTeam Leadership Recruit, coach, and empower a high-performing team of AI Engagement Managers. Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly. Act as mentor and sponsor-guiding AI Engagement Managers on executive presence, value realization, and scalable playbooks. Champion career development and inspire your team to raise the bar across every engagement. Customer Engagement & Program Delivery Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption. Ensure your team applies Forward Deployed Engineering principles-rapid prototyping, iterative feedback, and agile collaboration with customers. Act as the executive escalation point and trusted advisor for strategic customers. Reinforce a culture of measurable impact-every engagement tied to business value and ARR growth. Strategic Leadership & Partnerships Partner with Product, Engineering, and Customer Success to translate field insights into Firefly's roadmap. Lead your team to pilot new features and best practices-accelerating adoption and shaping Adobe's GenAI delivery standards. Represent your team in executive reviews, customer workshops, and cross-functional forums, elevating Firefly's role in the enterprise GenAI market. Thought Leadership Stay current on GenAI, creative automation, and content supply chain advancements. Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements. Advocate for best practices in customer engagement, consulting excellence, and GenAI adoption inside and outside Adobe. What You Bring 8+ years in digital strategy, enterprise consulting, or AI/ML roles; 2+ years in people leadership or team management. Proven ability to lead customer-facing consulting talent-mentoring high-potential Engagement Managers to elevate impact and executive presence. Deep understanding of GenAI, Adobe Firefly, and first- and third-party AI models, with the ability to translate concepts into business value. Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact. Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus. Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, Confluence, Miro). Exceptional communication and executive influence-capable of simplifying complexity and driving alignment at the C-suite level. Flexible, adaptable, and energized by fast-paced, high-growth environments. Willingness to travel up to 30% for customer and team engagement. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $163,900 -- $267,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $184,800 - $267,600 In New York, the pay range for this position is $184,800 - $267,600 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Role Purpose The Materials & Customer Service Manager is responsible for owning end-to-end material flow and customer commitments. This role ensures that materials, planning, and customer communication are aligned to support on-time delivery, operational stability, and customer satisfaction. The role leads buyers, planners, and customer service personnel and acts as the primary escalation point for material and delivery risks. Key Outcomes & Accountability On-time delivery performance Material availability aligned to production schedules Inventory accuracy and health Supplier performance (OTD, responsiveness, quality) Clear, proactive customer communication Reduction of expedites, surprises, and firefighting Core Responsibilities Materials & Supply Chain Management: - Own material planning and purchasing strategy - Identify and mitigate supply chain risks - Define sourcing strategies for critical components Customer Service Leadership: - Own customer order management and delivery commitments - Ensure proactive communication with customers - Manage escalations and trade-offs People Leadership: - Lead buyers, planners, and customer service staff - Develop team capability and accountability - Set clear expectations and performance standards Cross-Functional Leadership: - Partner with Production, Quality, and Engineering - Lead materials and delivery discussions - Balance cost, delivery, and operational reality Decision-Making Expectations The role is expected to: - Anticipate issues before they impact customers - Make timely decisions with incomplete information - Escalate issues with clear recommendations - Own outcomes, not just activities Role Competencies Strategic Thinking: - Thinks systemically across materials, planning, and customer commitments Leadership & Influence: - Leads teams effectively and holds people accountable Operational Judgment: - Balances competing priorities under pressure Communication: - Communicates clearly, calmly, and proactively Problem Solving: - Identifies root causes and implements durable solutions Accountability: - Takes ownership for results and follows through Experience & Qualifications Prior experience managing materials, supply chain, or customer service teams Demonstrated people management experience (required) Manufacturing or precision machining environment preferred Experience with ERP systems Strong analytical and communication skills Shift Day shift Monday to Friday Benefits: Health Insurance (Medical/Dental/Vision) paid 100% for employees Life insurance policy Safe Harbor 401(K) plan 401(K) match Paid time off (vacation/sick/holidays/floating holiday) Referral Program

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Training & development Job Summary Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Help customers with appliance sales purchase Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Able to lift 75 lbs. Benefits/Perks Full time position with benefits Growth and Career Advancement Opportunities Great Working Environment 401(k) matching Health and dental Aflac supplemental insurance Paid holidays and paid sick

Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment. Job Description The Service Support Supervisor is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Supervisor is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Supervisor with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Supervisor is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. Must have day, evening and weekend availability to work. APPLY AT: ************ JOB ID: 1264237 Qualifications Education: HS graduate or equivalent 1-2 years retail/warehouse supervisory experience Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances Strong drive for results Action oriented Strong execution skills Courageous leadership skills Ability to manage multiple priorities simultaneously Knowledge of store and retail operations Excellent communication skills Ability to pay attention to detail Computer literacy APPLY AT: ************ JOB ID: 1264237 Additional Information All your information will be kept confidential according to EEO guidelines Apply online to be considered: ************ and Req ID 1264237

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. The Role: The MEP Superintendent is responsible for overseeing and managing all day-to-day MEP job site activities, including project team performance, site conditions, safety and quality standards, compliance with scope, and effective management of trade partners. Responsibilities: Oversee, manage, and document all day-to-day MEP job site activities including OSHA safety compliance Direct field personnel according to the project plan and Suffolk supervisory principles Communicate issues, events, performance, and progress daily to the Project Manager Report any problems promptly to the Project Manager to facilitate the most cost-effective solutions Establish effective working relationships with clients and Suffolk team members Request advice and assistance from the General Superintendent on matters pertaining to materials, sequencing, scheduling and personnel Project Start-Up/Turnover Meeting: Identify pre-mobilization activities in conjunction with the Project Executive, General Superintendent, and the Project Manager Develop start-up schedule with Project Manager and send it to the Project Executive and General Superintendent for review Scheduling: Assist in formulating and implementing construction schedules in the field Establish and implement the Project Baseline Schedule based on the project contracts and subcontractor input, taking into account any elements that might impact the schedule Maintain the schedule and ensure that work performed is consistent with the contract and will meet or exceed client expectations Update Project Schedule monthly Provide progress report with the two-week look ahead of schedule to the Project Manager and the field staff Safety: Ensure that all subcontractors participate in a safety pre-construction meeting prior to starting work on the project Ensure that all subcontractors have a full set of MSD sheets on the project, as well as their site specific safety plan and current insurance certificate or OCIP/CCIP enrollment ID Review the project daily to ensure that all activities are being performed in accordance with all OSHA and governing requirements and the project site specific safety plan Review safety reports and injury data to assess safety performance on assigned projects Ensure project(s) are budgeted & staffed appropriately to support safety programs Communicate clear expectations for safety to project teams Perform safety inspections using predictive solutions software IAW SCCI safety program Adhere to all Suffolk Safety program requirements Quality Management: Ensure that all pertinent benchmarks for the project are established and inserted into the baseline schedule Ensure that all appropriate individuals become members of the Q-Team Ensure that all 1st delivery inspections and Benchmark inspections occur per the baseline schedule so as not to impact the progression of the subsequent work Ensure that the inspections are approved, documented, and communicated to the project team Subcontractor and Site Management throughout the Project: Manage site pre-construction including pre-construction survey, job site utilization and staging plans Mobilize the field office and maintains the job site to Suffolk standards Organize documentation of the job site for easy access and review Manage subcontractor performance to quality and ethical standards Work with PM to identify and resolve personnel issues and construction process revisions Manage all phases of the construction process including documenting and reporting site activities and progress, manage excavations and assist with Job Site Utilization Plan Meeting Management: Attend project turnover, mobilization, and project coordination meetings Attend/chair safety pre-construction meetings Attend/chair weekly foreman and safety meetings Attend/chair monthly schedule review meetings Attend closeout meetings Attend owner meetings Attend/chair subcontractor meetings and any others necessary to monitor and manage the project Administrative Management: Complete and implement construction office checklists including emergency phone lists Complete daily reports and maintains logs of key activities, files, and shop drawings Manage the quality and condition of all material deliveries Maintain required safety reporting and all other required files to Suffolk standards Insure that as-built working drawings are maintained as well as the current drawing log and revision log, communicating this to the subcontractors Project Closeout: Manage subcontractor closeout, transfer of utilities, owner training, work list and punch list Qualifications: Bachelor's degree in applicable discipline and experience relative to project size/scope 4+ years of experience in related construction fields The ability to manage and embrace change. Respond and adapt to new processes and new ways of looking at old problems Applicable area licenses Excellent team development skills and leadership abilities Strong ability to partner with the Project Manager and their staff Committed to excellence Self-motivated and self-confident Must possess effective communication skills Capable of dealing with ambiguity and tight work oversight Able to constantly multi-task and handle competing priorities between Suffolk business needs and organizational issues while maintaining excellent customer relations Must possess business judgment to negotiate the critical balance between budget and construction processes Excellent organizational skills to manage the many details necessary for successful construction Must have judgment to know when to appropriately escalate issues up the chain of command Excellent management skills to effectively manage subcontractor performance to high quality Excellent problem-solving skills and the ability to take action confidently and decisively Candidate must possess Suffolk's Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.