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Customer Service Supervisor Jobs in Granite City, IL

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  • E&I Team Manager

    Flexsys

    Customer Service Supervisor Job 9 miles from Granite City

    Flexsys Americas, a leading manufacturer of tire additive products, has an immediate opening for an E&I Team Manager at its Sauget, IL location. This position is responsible for supporting and optimizing both field execution and work order planning processes for maintenance activities in the assigned areas of responsibility. This position will work closely with the Maintenance Department. The E&I Team Manager has direct supervisory oversight and performance accountability for the maintenance activities performed by the in-house plant electricians and select contractors. The salary range for this role is $80,000 to 105,000 based on the candidate's experience. This position reports to the Maintenance Manager. Responsibilities: • Ensure that all maintenance tasks are performed in a manner that is supportive of the site core value of achieving an incident -free workplace. • Demonstrate behaviors and establish expectations that support the vision and a strategy for achieving excellence with respect to all site maintenance activities. • Manage and optimize maintenance performance and productivity through the establishment of clear performance expectations, coaching on individual performance and delivery of appropriate recognition and accountability for results. • Provide technical/problem solving assistance for mechanics and work to further develop the independent problem-solving abilities of maintenance employees. • Work collaboratively with the site Reliability Team to achieve significant improvement in the operational reliability of critical process equipment. Job Planning Responsibilities: • Backlog management including participation in weekly backlog reviews • Participate in the development of a weekly schedule • Plan of routine, improvement and turnaround maintenance work orders • Development/upgrade of maintenance work plans in SAP • Development/upgrade of Bill of Materials (BOMs) for all equipment. • Entry of Equipment Master Data • Compliance with preventive and predictive work order completion targets • Coordinate work with outside resources • Collaborate with the site Procurement/Stores function to optimize Stores functionality and spare parts availability for planned work • Scope and physically inspect the job • Identify the necessary resources including craft skills, equipment, parts, materials required, contractor support, tools • Procure the necessary parts and materials to execute the job • Estimate labor hours • Procure drawings and specifications • Specify permit requirements • Evaluation of maintenance plan creation or upgrade • Evaluation of preventive/predictive maintenance tasks • Ensure job walk downs are completed to mitigate concerns and share learnings/observations with the crew • Observe work execution and hold craft persons accountable for safety behaviors, following the job plans, and quality of workmanship Requirements Required Qualifications: • High School Diploma/GED required • Minimum 5 years of experience in a maintenance position supporting chemical operations • Computer proficiency in Microsoft Word, Excel and Outlook • Ability to read and interpret equipment drawings • Must be a self-starter and able to manage multiple tasks at a time • Strong planning, organization, facilitation, communication and interpersonal skills • Analytical skills and a desire to provide “attention to detail” Preferred Qualifications: • Knowledge of SAP
    $80k-105k yearly 9d ago
  • Customer Care Specialist

    Altor Solutions 3.9company rating

    Customer Service Supervisor Job 25 miles from Granite City

    Job Title: Customer Care Specialist Reports to: Customer Care Manager FLSA Status: Salary Non Exempt Travel: Travel requirement 10-15% Reporting to the Customer Care Manager, the Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. Essential Duties and Responsibilities: · Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor's product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies. · Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary. · Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures. · Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio. · Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements. · Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements. · Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives. · Other duties may be assigned. Requirements: Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Requirements/Work Experience: Bachelor's Degree or equivalent work experience 3+ years of experience in customer service; preferably in a manufacturing environment Experience with ERP Systems is desired Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: · To perform this job successfully, an individual should have knowledge of Microsoft Suite - Word, Excel, PowerPoint. · Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce. · Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required. Competency: To perform the job successfully, an individual should demonstrate the following competencies: · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Strive to meet service level objectives by providing timely written and verbal communication to our customer base. All duties will be performed with a sense of integrity and commitment to achieve customer satisfaction metrics · Excellent verbal and written skills, ability to communicate clearly and effectively with all levels within the organization, excellent organizational, planning and people skills, ability to lead initiatives that require project management and comfort in interacting and influencing at all levels within the organization. · Adaptability - quickly adapts to changes in the work environment and manages competing demands. Ability to work flexible hours to ensure proper coverage as business requirements change. · Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Demonstrates flexible and efficient time management and ability to prioritize workload · Ability to prioritize and manage multiple tasks in a fast-paced environment with a focus on results and quality. Ability to handle sensitive and confidential situations and documentation. Understanding of, and ability to assist with the resolution of employee performance management and conflict issues effectively. Must exhibit a high level of personal integrity and reliability on both organizational and business issues. · Analytical - Strong analytical skill set and demonstrated ability to work with cross-functional teams to quickly analyze problems and develop effective solutions. Collects and researches data; Uses intuition and experience to complement data. · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. · Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Equal Opportunity Employer, including disability/protected veterans PI02c875010bcc-26***********8
    $30k-34k yearly est. Easy Apply 14d ago
  • Customer Service Representative, Sales

    Newco Enterprises Inc. 4.4company rating

    Customer Service Supervisor Job 22 miles from Granite City

    Newco Enterprises is a leading manufacturer of commercial coffee machines that has been brewing up innovations for 50 years. Founded in 1974, Newco has grown from humble beginnings into an industry leader known for its commitment to quality and customer satisfaction. Our state-of-the-art, climate-controlled manufacturing facility now houses the latest Amada metal fabrication machinery, positioning us for even higher levels of quality and efficiency. Be part of our continued success by joining our Customer Service team! Reporting to the Customer Service Manager, this person will: Handle incoming calls and emails from customers and internal sales teams. Receive and process routine customer orders, inquiries, and/or customer issues related to pending orders. Engage in upselling and cross-selling by recommending additional products or services that enhance the customer experience. Assist customers in selecting the right products or services based on their needs and preferences. This is a full-time position working Monday - Friday, 8:00 am - 4:30 pm. We would prefer some Customer Service experience, but it is not required, and we will train the right person. We are looking for an individual with an outgoing personality and solid work ethic. Newco offers medical, dental, vision, disability and life insurance after 30 days and 401K with company match after 90 days of successful employment. Requirements: Excellent attendance record Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude. Previous experience in customer service or sales, with a focus on upselling or cross-selling, is a plus. Excellent communication and interpersonal skills. A positive attitude and the ability to build rapport quickly. Strong problem-solving skills with attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude. PI08a7d963636d-26***********7
    $32k-39k yearly est. Easy Apply 14d ago
  • Mortgage Customer Experience Specialist

    Ledgent Technology 3.5company rating

    Customer Service Supervisor Job 9 miles from Granite City

    Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO! Contract/temp to Hire $22-23/hr W2 The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Answer high-volume, inbound calls or texts from current customers in a timely manner Perform routine data entry and validation tasks Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties Interact with multiple departments to expedite processing and/or issue resolution Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values Qualifications: Mortgage experience is required Bilingual Spanish is a plus General understanding of applicable Federal, State and Local mortgage regulations a plus Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $22-23 hourly 1d ago
  • Customer Experience Manager

    Parker Hannifin 4.3company rating

    Customer Service Supervisor Job 50 miles from Granite City

    Key Responsibilities Lead, develop, and execute best in class service model strategy for premier customers in the areas of applications and customer service Drive best in class speed and quality in application development to improve conversion rate to 50%+ Oversee customer feedback process and utilize feedback to drive regular continuous improvement. Lead cross functional teams to focus and drive for service improvement priorities to directly influence the division's Likely to Recommend (LTR) customer ratings. Accountable for achievement of WIN strategy LTR service levels. Conduct breakthrough simplification of processes, roles, and workload using POP tools to optimize resources within team Assess, develop, and manage talent to support the needs of the business. Develop and lead segmented customer service team by premier and select. Best in-class service for premier, market matching service for select, while reducing cost to serve for select. Develop and maintain commercial processes across a designated segment of the organization. Engage and network with Parker divisions, other, and monitor competitors for trends. Adapt strategy based on evolving environments. Qualifications: Bachelor's degree in business or related field - MBA preferred Global sales or customer service experience preferred Minimum 2-3 years experience in leading teams Proven experience driving positive customer experience Strong leadership skills with ability to influence across the organization Excellent customer service skills required Knowledge and proven experience leading a team to make process improvements Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor Additional Comments: The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor. If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to *************************************************************** or **************************************************************
    $39k-55k yearly est. 15d ago
  • Customer Service Representative

    Chemline Inc.

    Customer Service Supervisor Job 9 miles from Granite City

    Customer service plays a very important role in maintaining positive company experiences. At Chemline, we count on our customer service department to be excited to interact professionally with our valued customers when they have questions or concerns. You will be the main point of contact, acting on behalf of our company, answering questions, providing product information, and handling any complaints or feedback. You will need to enjoy serving others, delivering the very best service to each and every customer with patience, empathy and a pleasant attitude that leaves them smiling. You must have excellent communication skills and be extremely personable, professional, and helpful. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. You will be a skilled customer service representative that can manage inbound and outbound phone calls, email requests, and enter customer sales orders with a friendly helpful approach all while being fast and accurate. Objectives of this Role Identify and address customer needs with a goal of complete satisfaction Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency while cascading information throughout the company Create and modify electronic customer sales orders in ERP Provide answers to questions about products, pricing, shipping and availability, while presenting a pleasant and impressionable experience to our customers Meet customer service department targets, assist the sales teams when opportunities arise Follow company communications guidelines and procedures under minimal supervision Recommend improvements to processes for improved department and company efficiency Responsibilities Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, and product returns Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships Maintain daily notes, and log and document issues and resolutions in the ERP for sales and management teams to review Embrace and drive change and actively look for ways to help people Perform day to day administrative tasks such as maintaining information files and processing paperwork Skills and Qualifications High school diploma or GED required. Experience in corporate environment Strong communication skills, including active listening and clear articulation, people skills, EQ Ability to solve problems and alleviate conflicts or escalate tactfully Able to work individually and with a team Ability to multitask, manage time and prioritize Minimum of 4 years customer service experience Fluent in Microsoft Office Preferred Qualifications College degree Proven experience in a call center environment Sales experience 5+ years customer service background preferred.
    $27k-35k yearly est. 21d ago
  • Service Manager

    Rush Enterprises, Inc. 4.7company rating

    Customer Service Supervisor Job 27 miles from Granite City

    The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records. Rush Truck Leasing opens the door to the world of opportunity. We are the premier commercial transportation solutions provider for businesses across North America. Our network of Idealease and PacLease partners allow us to offer our customers complete truck leasing and rental solutions across our network of dealerships. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Responsibilities: Prepare and administer an annual operating budget for the service department. Monitor and control the performance of the department using appropriate reporting and tracking systems. Monitor technicians' daily productivity reports and corresponding payroll records. Establish and maintain good working relationships with customers to encourage repeat and referral business. Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. Prepare pricing guides and maintenance menus for frequent labor operations. Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service. Maintain reporting systems required by general management and corporate personnel. Benefits: We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity. Basic Qualifications: High school diploma. Two years' service department experience in a commercial dealership environment. Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
    $37k-47k yearly est. 7d ago
  • Client Service Representative

    Slagle Financial

    Customer Service Supervisor Job 11 miles from Granite City

    Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm, Slagle Financial, in Edwardsville, IL is seeking to add a Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business. Job Description: The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery. Key Skills: Strong organizational skills Excellent communication; written and verbal Attention to detail and accuracy Proactive management style and consistent follow-through Active Listening and Decision Making Minimum Requirements: Finance/associate's degree preferred Financial Industry experience preferred Experience with MS Office Suite and the ability to learn new software quickly CRM experience Responsibilities: This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include: Client Service Assisting clients with overall maintenance of annuity accounts Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc. Filing death claims for deceased clients. Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim. Keeping databases updated with closed accounts, portfolio values, and general information. Helping clients with online registrations for accessing accounts via Orien or directly through company website. Respond to incoming and outgoing client inquiries by phone and email requests. Running annual RMD report for eligible clients; ensuring required distributions are taken. Act as liaison between clients and financial advisors when needed. Meeting with clients if necessary. Balance Sheet, completion, and Appointment Prep Assign task provided by advisor dictations to staff Administrative/ Misc. Attend educational seminars and client events Assist in training and development Back Up for client operations specialist Ensure all scheduled appointments are readily prepared for each financial advisor Database maintenance Hours M-F 9am-5pm Benefits Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Basic Life Insurance 401(k) PTO Salary To be discussed by the firm Presented by Advisor Employee Services Thank you for your interest in the Client Service Administrator role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
    $27k-39k yearly est. 22d ago
  • General Merchandise Team Leader - Competitive Benefits

    Target 4.5company rating

    Customer Service Supervisor Job 41 miles from Granite City

    The pay range per hour is $22.25 - $37.80 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************** ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT GENERAL MERCHANDISE Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with the skills and experience of: Guest service fundamentals and experience building a guest first culture on your team Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Planning department(s) daily/weekly workload to support business priorities and deliver sales goals Process improvements and workload efficiency Helping build a team of hourly team members As a General Merchandise Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience. At the direction of the ETL, model, train and coach expectations to deliver the service standard Execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change With the guidance from the Executive Team Leader, help lead the understanding of how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy Help empower the team to create a consistent experience for our guests. Help assess reporting to identify gaps in GM and Fulfillment processes and assist to develop a plan to resolve for the ETL to review and approve. Be an expert of operations, accuracy, process and efficiency With ETL guidance, help with execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store With ETL guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable) Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready per the ETL's direction. Help create a scheduling plan approved by your ETL based off of monthly and weekly business workload and guest traffic Enable team members to stay up-to-date on relevant trends and products Evaluate candidates for open positions and develop a guest-centric team Lead team onboarding and learning and close knowledge gaps through training and experiences With ETL guidance, help establish clear goals and expectations and hold team members accountable to expectations Per the direction of your ETL, help lead and coach the team to ensure accuracy and efficiency in all GM processes Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends) Assess Fulfillment business and make decisions consistent with your ETL's direction to help teams fulfill all guest orders accurately and efficiently Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way Per the direction of your ETL, help create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others If applicable, as a key carrier, follow all safe and secure training and processes Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions Address store needs (emergency, regulatory visits, etc.) Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited, we work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you, that's why we love working at Target Leading teams who are stocking, setting and selling Target products sounds like your thing, that's the core of what we do You aren't looking for a Monday - Friday job where you are at a computer all day, we are busy all day (yes, even on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Team Leader. But, there are a few things you need from the get-go: High school diploma or equivalent Age18 or older Previous retail experience preferred, but not required Ability to: Lead and hold others accountable Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Work independently and as part of a team Manage workload and prioritize tasks independently Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes Welcoming and helpful attitude Effective communication skills We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations as needed Climb up and down ladders as needed Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary). Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
    $22.3-37.8 hourly 11d ago
  • Service Representative

    Clear 4.4company rating

    Customer Service Supervisor Job 9 miles from Granite City

    Check out a day in the life at CLEAR in the video above. As a CLEAR Sales and Service Representative (Ambassador), you will be the face of CLEAR, responsible for driving membership growth while delivering exceptional customer service. Your main focus will be to engage with travelers, explain the benefits of CLEAR's services, and convert potential customers into loyal members. In this sales & service focused role, you will work in a fast-paced environment where your energy, communication skills, and drive for success will help you consistently exceed sales targets, all while providing a great experience for our members. What You'll Do: Sales and Customer Engagement as an Ambassador for CLEAR: Drive Membership Sales: Actively engage with travelers, pitch the benefits of CLEAR, and convert interactions into membership enrollments. Deliver Exceptional Customer Service: Create positive and memorable experiences for travelers, members, and potential customers by providing top-tier service and addressing any inquiries. Security and Safety Adherence: Follow all security protocols, including verifying airline documents, confirming traveler identification, and maintaining strict adherence to safety procedures. Achieve and Exceed Sales Goals: Meet or exceed daily and monthly sales targets by consistently enrolling new members through proactive engagement and effective sales techniques. Demonstrate adaptability in learning and selling a variety of products and services, with the ability to quickly pivot between offerings based on customer needs and operational priorities. What You're Great At: Sales-Focused: Passion for sales with a results-driven mindset, always looking to meet and exceed targets. Prior experience in sales or customer service is a plus, but we will provide the training to help you succeed! Strong Communicator: Ability to effectively communicate the value of CLEAR's offerings and engage with potential customers, members, and travelers. Customer-Centric: Skilled at creating meaningful connections with customers and offering tailored solutions to their travel needs. Self-Motivated: Energetic, positive attitude with a desire to grow and take on additional responsibilities, particularly in sales. Role Requirements: Must be 18 years of age or older. High school diploma or GED equivalent required. Open availability and flexibility - ability to work various shifts including weekends and holidays. Ability to stand for up to 8 hours per day. Completion of airport badging and government screening process, including a drug test. About CLEAR Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 25+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at ***************************.
    $27k-38k yearly est. 5d ago
  • Automotive Services Specialist

    Automobile Club of Missouri 4.3company rating

    Customer Service Supervisor Job 9 miles from Granite City

    This position manages an assigned territory across all states to identify, develop and maintain strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program. The position examines Club approved facilities for compliance with Club Standards and Criteria, contractual obligations and expectations. In addition, the position processes the necessary documents related to inspection of said facilities in compliance with all applicable Club policies and procedures. This position demonstrates leadership in coordinating with owners, managers, service and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of members' vehicles in compliance with AAA Automotive Quality Standards. Responsibilities: Perform and analyze bimonthly and annual inspections of AAR facilities in all states to ensure Club Standards and Criteria are followed. Meet with facility owners, managers and service personnel on proper repair procedures and documentation requirements when dealing with Club members. Research complex issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs and authorization issues related to the repair of the members' vehicles. Launch all new “value added benefits” programs and maintain existing programs in their assigned territories. Collaborate with facility management regarding marketing and cobranding of facilities, including proper use of the AAR logo in facility advertisements and promotions, on business cards and invoices, etc. to ensure compliance with Club standards and maximize exposure of facility to members. Requirements: Minimum 7 years comprehensive, hands-on experience in the automobile repair industry, including the diagnosis and repair of automobiles, customer relations, shop management and dispute resolution strongly preferred. 􀂃 Automotive Service Excellence (ASE) “Master Automobile Technician” Certification required. "L1 Advanced Engine Performance" Certification preferred. Must have a comprehensive understanding of modern automotive technology, theory and principles. Must have moderate proficiency in using modern desktop computer operating systems and applications, including Microsoft Office (Outlook, Word, and Excel). Advanced communication skills required, both written and oral. Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See American Automobile Association, Inc Privacy Policy at ************************************************ and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $20.8-25 hourly Easy Apply 19d ago
  • Customer Service Representative

    Smart Rehab

    Customer Service Supervisor Job 19 miles from Granite City

    About Us: Smart Rehab LLC is a leader in fitness and dance facilities, based in Kirkwood, Missouri. Our company is dedicated to promoting health and wellness while providing exceptional recreational and hospitality services. We are committed to creating an environment that inspires healthy, active lifestyles for our customers and community. Position Overview: We are seeking a friendly and detail-oriented Customer Service Representative to join our on-site team. In this role, you will be the face of Smart Rehab LLC, assisting customers with inquiries, providing information about our services, and ensuring a positive experience at our facility. Key Responsibilities: Welcome customers and provide exceptional service in person, via phone, and email. Address customer inquiries about programs, memberships, and facilities. Assist with bookings, memberships, and account updates. Resolve customer concerns and escalate complex issues to the appropriate team. Maintain accurate records of customer interactions and transactions. Collect and document customer feedback to improve services. Support the team with administrative tasks and facility operations as needed. Qualifications: High school diploma or equivalent; additional certifications in customer service or hospitality are a plus. Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries. Strong interpersonal and communication skills. Excellent problem-solving and organizational abilities. Familiarity with Microsoft Office Suite and point-of-sale or customer management systems. Ability to work flexible hours, including evenings and weekends, as needed. A positive attitude and commitment to fostering a welcoming environment for customers. What We Offer: Competitive hourly pay and opportunities for advancement. A supportive, dynamic work environment focused on health and wellness. Discounts on facility memberships and programs. Ongoing training and professional development opportunities.
    $27k-35k yearly est. 20d ago
  • Psych Rehab Specialist II - BJC Independence Center

    BJC 4.6company rating

    Customer Service Supervisor Job 9 miles from Granite City

    Additional Information About the Role 40 hours per week Day Shift Monday - Friday from 8am to 4pm Weekend and holiday rotation St. Louis, MO. Facility Benefits Eligible Independence Center is a unique evidence-based program built on the international Clubhouse model of psychosocial rehabilitation. The Clubhouse is an innovative, non-traditional approach to recovery that builds self-esteem through relationships in a working community for adults with mental illness. Participants are known as members, as opposed to patients or clients. A Clubhouse is a place to find acceptance, belonging and purpose -an antidote to isolation. Fighting societal stigma, we strive to empower individuals to reach their potential by offering employment, education, wellness, and social opportunities. When you come through the doors of Independence Center, you might be surprised by what you see. Housed inside, you'll find a resale shop, financial center, fully equipped restaurant-style kitchen with a large dining area, wellness center, and a host of other amenities. Independence Center is bright, open, and welcoming. It's bustling with activity, and you can't tell members from staff because they work side by side. That's all by design. If you've ever been inside a Clubhouse partnership-model program, you know you've come home. Overview BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. Francois, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system. Preferred Qualifications Role Purpose The Psych Rehab Specialist II is responsible for providing psycho-social rehabilitation services, based on the evidence-based Clubhouse Model approach to recovery for people living with serious and persistent mental illness. This position provides a restorative environment for people whose lives have been severely disrupted because of their mental illness, and who need the support of others who are in recovery. This position provides opportunities for friendship, employment, housing, education, and access to medical and psychiatric services in a single caring and safe environment while reducing suicide, hospitalization and incarceration rates associated with mental illness. Responsibilities Work Ordered Day: Provides Clubhouse services, by applying the International Clubhouse Standards; identifies members' strengths and talents, utilize those talents by building genuine relationships and engaging members in meaningful work opportunities that result in improved self-confidence, sense of purpose, and self-worth, that lead to positive outcomes including but not limited to employment, education, housing, social, legal, substance abuse, health and wellness, and overall improved quality of life. Employment: Provides members with opportunities to obtain paid employment in the local labor market through Transitional and Supported Employment; manages transitional employment positions at places of business in the community; develops and maintains employer relationships; trains and supports members on job site and provide around the job supports to assist with goal achievement. Outreach, Advocacy, and Crisis Intervention: Provides phone and mobile outreach to members who are not participating to re-engage in services; supports members with identifying and accessing resources, including social security benefits, food stamps, housing subsidies, Medicaid, etc.; supports members through crisis situations by identifying the seriousness of the problem, accessing needed services, assisting with hospitalization, coordinating with other service providers and family when appropriate, and ensuring follow-up. Documentation: Follows Department of Mental Health and Medicaid guidelines, assists members in creating and updating a treatment plan, completes weekly progress notes based on goals in the treatment plan, collaboratively when possible, and partners with members to achieve their individualized goals. Minimum Requirements Education Bachelor's Degree - Human Services or related Experience No Experience Licenses & Certifications Valid Driver's License Preferred Requirements Experience Supervisor Experience No Experience Licenses & Certifications Class E Driver's License in MO Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to ******************************** *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer Pay Details: $17.62 - $29.26 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)
    $17.6-29.3 hourly 14d ago
  • Customer Service Manager

    Grey Eagle Distributors 3.7company rating

    Customer Service Supervisor Job 22 miles from Granite City

    Job Details Fenton - Fenton, MODescription Customer Service Manager Department: Administration Vice President of Business Planning and Administration Responsible for overseeing the customer service team and ensuring that both internal and external customers receive exceptional support. This role also involves covering for team members who are on vacation. The ideal candidate is proactive, empathetic, and has a strong background in customer service management, with a focus on continuous improvement and team development. Principal Duties and Responsibilities: Lead, mentor and develop the customer service team, promoting a positive and supportive work environment Conduct regular training sessions to improve team skills, customer handling techniques and product/service knowledge Work closely with other departments, such as Sales, Operations and Finance Perform required phone calls to customers, sales professionals & delivery drivers Update computer files with information from end of day processing Handle customer order calls, order entry and hotshot requests via the telephone and internet Respond to, investigate and resolve retailer inquiries and issues Also, they may assist other administrative staff with overflow work from other departments. Oversee supervision of office supplies & materials All other duties assigned for cross-training purposes Qualifications Bachelor's Degree required, High school diploma or GED certificate required. Strong leadership and team-building abilities Excel problem-solving and conflict-resolution skills Strong verbal and written communication skills Ability to work cross-functionally and influence at various levels of the organization Customer service and telephone skills with the ability to maintain a calm composure with customers and employees. Alpha and numeric data entry skill required. Strong 10-key skills a plus Strong computer skills required Ability to set priorities, coordinate multiple projects simultaneously and be attentive to details. Ability to work in a team environment Strong initiative and follow up skills Ability to work flexible hours if necessary WHY CHOOSE GREY EAGLE DISTRIBUTORS? We offer... 401(k) retirement savings plan with a percentage company-match contribution Competitive wages Paid holidays Paid time off Medical, dental, vision, life, and accidental insurance Short-term disability Long-term disability Employee assistance plan - for access to counseling, consulting and other community resources Wellness program Subject to eligibility, terms, and conditions Who we are: Grey Eagle Distributors is the largest Anheuser-Busch beer distributor in Missouri and one of the largest in the Midwest. Our team is dedicated to delivering the best in class service and the highest quality products to our customers. We take pride having a special presence in the community through our involvement with many charitable organizations in the St. Louis area. We offer many opportunities to learn and grow your career. Come work for a company that the Business Journal named "Best place to work!"
    $29k-41k yearly est. 60d+ ago
  • Customer Service Assistant Manager

    Carboline 4.5company rating

    Customer Service Supervisor Job 9 miles from Granite City

    Title: Customer Service Assistant Manager Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. Position Summary: Assist Customer Service Manager, handles special assignments and other duties as needed. Essential Functions: 30%-50% Order entry for various regions, as needed. Manage a team of 6 or more Customer Service Representatives. Handle personnel issues, performance reviews, etc. for those employees. Handle escalations from Sales Reps, related to personnel, service, and specific order issues. Participate in Sales Region Meetings. Monitor coverage for Region Inboxes and Phones. Communicate and train the team on changes to policies, processes, products, etc. Assist in the new hire process. Coordinate new hire training and ongoing Team Training. Assist with Team backlog, shipped not invoiced, and open orders. Escalate production & inventory issues. Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance. Perform additional duties as assigned. Commit to the Company's safety and quality programs. Requirements: High School Diploma or equivalent. 3+ years in Customer Service. minimum 1 years Supervisory or Management experience, preferred. Physical Requirements: This position requires minimal physical activity but does require computer usage for an extended period - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. “In order to be the best, we must hire the best”
    $33k-54k yearly est. 15d ago
  • Customer Service Assistant Manager

    Global 4.1company rating

    Customer Service Supervisor Job 9 miles from Granite City

    Title: Customer Service Assistant Manager Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. Position Summary: Assist Customer Service Manager, handles special assignments and other duties as needed. Essential Functions: 30%-50% Order entry for various regions, as needed. Manage a team of 6 or more Customer Service Representatives. Handle personnel issues, performance reviews, etc. for those employees. Handle escalations from Sales Reps, related to personnel, service, and specific order issues. Participate in Sales Region Meetings. Monitor coverage for Region Inboxes and Phones. Communicate and train the team on changes to policies, processes, products, etc. Assist in the new hire process. Coordinate new hire training and ongoing Team Training. Assist with Team backlog, shipped not invoiced, and open orders. Escalate production & inventory issues. Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance. Perform additional duties as assigned. Commit to the Company's safety and quality programs. Requirements: High School Diploma or equivalent. 3+ years in Customer Service. minimum 1 years Supervisory or Management experience, preferred. Physical Requirements: This position requires minimal physical activity but does require computer usage for an extended period - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. “In order to be the best, we must hire the best”
    $39k-68k yearly est. 15d ago
  • Customer Service Assistant Manager

    Wti Division

    Customer Service Supervisor Job 9 miles from Granite City

    Title: Customer Service Assistant Manager Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. Position Summary: Assist Customer Service Manager, handles special assignments and other duties as needed. Essential Functions: 30%-50% Order entry for various regions, as needed. Manage a team of 6 or more Customer Service Representatives. Handle personnel issues, performance reviews, etc. for those employees. Handle escalations from Sales Reps, related to personnel, service, and specific order issues. Participate in Sales Region Meetings. Monitor coverage for Region Inboxes and Phones. Communicate and train the team on changes to policies, processes, products, etc. Assist in the new hire process. Coordinate new hire training and ongoing Team Training. Assist with Team backlog, shipped not invoiced, and open orders. Escalate production & inventory issues. Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance. Perform additional duties as assigned. Commit to the Company's safety and quality programs. Requirements: High School Diploma or equivalent. 3+ years in Customer Service. minimum 1 years Supervisory or Management experience, preferred. Physical Requirements: This position requires minimal physical activity but does require computer usage for an extended period - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. “In order to be the best, we must hire the best”
    $32k-57k yearly est. 15d ago
  • Service Supervisor-Commercial Service - SERVI024839

    DH Pace Company, Inc. 4.3company rating

    Customer Service Supervisor Job 9 miles from Granite City

    Overhead Door Company of St. Louis, a DH Pace Company, Inc. is seeking to hire a **Service Supervisor** for our St. Louis, MO office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply! **Job Responsibilities:** - Assist with daily scheduling of all jobs; ensuring customers preferences are met - Provide immediate problem-solving assistance to office staff/installers/service technicians - Constantly monitor in Real Time installers/service technicians schedules in computer to maximize efficiency and profitability - Track for jobs completed and place follow up calls to customers to ensure expectations were met - Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing - Responsible for timely completion of all administrative paperwork associated with this position - Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary - Participate in planning process and establishing department goals and objectives - Other duties may be assigned **Job Requirements:** - High School Diploma/GED - Management experience preferred - Experienced using Microsoft Office applications - Must have a valid drivers license and a good driving record - Ability to effectively communicate with the customer and represent the company in a professional manner - Strong aptitude for technical applications and mechanical systems **Why DH Pace?** DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2024 company-wide sales over $1 billion. **Our benefit offerings include:** - Medical, dental, and vision options: Available on the 1^st^day of the month following your start date! - Paid time off plan: 13 days accrued annually during your 1^st^year; 16 days accrued during your 2^nd^year! - Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day - Floating Holidays: Up to 2 floating holidays per year - Competitive compensation: Including annual performance evaluations! - 401k retirement plan: Including an employer match! - Company paid: Life insurance, short-term disability, and long-term disability - and more! ***Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.*** **DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legalduty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities
    $37k-55k yearly est. 8d ago
  • General Merchandise Team Leader - Now Hiring

    Target 4.5company rating

    Customer Service Supervisor Job 14 miles from Granite City

    The pay range per hour is $22.00 - $37.40 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************** ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT GENERAL MERCHANDISE Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with the skills and experience of: Guest service fundamentals and experience building a guest first culture on your team Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Planning department(s) daily/weekly workload to support business priorities and deliver sales goals Process improvements and workload efficiency Helping build a team of hourly team members As a General Merchandise Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience. At the direction of the ETL, model, train and coach expectations to deliver the service standard Execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change With the guidance from the Executive Team Leader, help lead the understanding of how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy Help empower the team to create a consistent experience for our guests. Help assess reporting to identify gaps in GM and Fulfillment processes and assist to develop a plan to resolve for the ETL to review and approve. Be an expert of operations, accuracy, process and efficiency With ETL guidance, help with execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store With ETL guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable) Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready per the ETL's direction. Help create a scheduling plan approved by your ETL based off of monthly and weekly business workload and guest traffic Enable team members to stay up-to-date on relevant trends and products Evaluate candidates for open positions and develop a guest-centric team Lead team onboarding and learning and close knowledge gaps through training and experiences With ETL guidance, help establish clear goals and expectations and hold team members accountable to expectations Per the direction of your ETL, help lead and coach the team to ensure accuracy and efficiency in all GM processes Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends) Assess Fulfillment business and make decisions consistent with your ETL's direction to help teams fulfill all guest orders accurately and efficiently Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way Per the direction of your ETL, help create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others If applicable, as a key carrier, follow all safe and secure training and processes Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions Address store needs (emergency, regulatory visits, etc.) Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited, we work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you, that's why we love working at Target Leading teams who are stocking, setting and selling Target products sounds like your thing, that's the core of what we do You aren't looking for a Monday - Friday job where you are at a computer all day, we are busy all day (yes, even on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Team Leader. But, there are a few things you need from the get-go: High school diploma or equivalent Age18 or older Previous retail experience preferred, but not required Ability to: Lead and hold others accountable Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Work independently and as part of a team Manage workload and prioritize tasks independently Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes Welcoming and helpful attitude Effective communication skills We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations as needed Climb up and down ladders as needed Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary). Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
    $22-37.4 hourly 11d ago
  • Customer Service Manager (44701)

    Grey Eagle Distributors 3.7company rating

    Customer Service Supervisor Job 22 miles from Granite City

    Customer Service Manager Department: Administration Vice President of Business Planning and Administration Responsible for overseeing the customer service team and ensuring that both internal and external customers receive exceptional support. This role also involves covering for team members who are on vacation. The ideal candidate is proactive, empathetic, and has a strong background in customer service management, with a focus on continuous improvement and team development. Principal Duties and Responsibilities: * Lead, mentor and develop the customer service team, promoting a positive and supportive work environment * Conduct regular training sessions to improve team skills, customer handling techniques and product/service knowledge * Work closely with other departments, such as Sales, Operations and Finance * Perform required phone calls to customers, sales professionals & delivery drivers * Update computer files with information from end of day processing * Handle customer order calls, order entry and hotshot requests via the telephone and internet * Respond to, investigate and resolve retailer inquiries and issues * Also, they may assist other administrative staff with overflow work from other departments. * Oversee supervision of office supplies & materials * All other duties assigned for cross-training purposes Qualifications * Bachelor's Degree required, High school diploma or GED certificate required. * Strong leadership and team-building abilities * Excel problem-solving and conflict-resolution skills * Strong verbal and written communication skills * Ability to work cross-functionally and influence at various levels of the organization * Customer service and telephone skills with the ability to maintain a calm composure with customers and employees. * Alpha and numeric data entry skill required. Strong 10-key skills a plus * Strong computer skills required * Ability to set priorities, coordinate multiple projects simultaneously and be attentive to details. * Ability to work in a team environment * Strong initiative and follow up skills * Ability to work flexible hours if necessary WHY CHOOSE GREY EAGLE DISTRIBUTORS? We offer... 401(k) retirement savings plan with a percentage company-match contribution Competitive wages Paid holidays Paid time off Medical, dental, vision, life, and accidental insurance Short-term disability Long-term disability Employee assistance plan - for access to counseling, consulting and other community resources Wellness program Subject to eligibility, terms, and conditions Who we are: Grey Eagle Distributors is the largest Anheuser-Busch beer distributor in Missouri and one of the largest in the Midwest. Our team is dedicated to delivering the best in class service and the highest quality products to our customers. We take pride having a special presence in the community through our involvement with many charitable organizations in the St. Louis area. We offer many opportunities to learn and grow your career. Come work for a company that the Business Journal named "Best place to work!"
    $29k-41k yearly est. 60d+ ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in Granite City, IL?

The average customer service supervisor in Granite City, IL earns between $27,000 and $53,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In Granite City, IL

$38,000

What are the biggest employers of Customer Service Supervisors in Granite City, IL?

The biggest employers of Customer Service Supervisors in Granite City, IL are:
  1. Commerce Bank
  2. Retail Services
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