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Customer Service Supervisor jobs in Hacienda Heights, CA

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  • Director of Customer Success

    Biometrics4All

    Customer Service Supervisor job 25 miles from Hacienda Heights

    Who We Are At Biometrics4ALL, we build innovative biometric solutions that help safeguard communities and power efficient operations for government, law enforcement, schools, hospitals, and youth sports. Since our founding in 2005, we have been committed to delivering cutting-edge biometric background check software. We are recognized for our reliability, technical excellence, and industry-leading innovation through partnerships with the FBI and DOJ. What the Opportunity Is We're scaling fast-and now hiring a mission-driven, metrics-oriented Director of Customer Success to transform our Customer Support team into a proactive, full-lifecycle Customer Success function. You'll lead onboarding, support, renewals, and expansion efforts that drive retention, customer satisfaction, and long-term growth. What You Will Do Build a Scalable Customer Success Function. Lead the evolution from reactive support to proactive customer success. Create the strategy, roles, and playbooks that support consistent, high-quality outcomes across onboarding, support, and renewals. Define and Operationalize Metrics. Build dashboards and data loops that help the team measure, improve, and celebrate success. You'll define KPIs across onboarding, implementation, support, renewals, and retention-and use those insights to inform priorities. Elevate the Team. Lead, coach, and develop the CS team. Evaluate current capabilities, introduce coaching and structure, and begin to hire and grow the team. Own Customer Outcomes. Own the post-sale customer experience and key outcomes tied to customer health, churn, and expansion. Be accountable for outcomes-not just activities. Champion Cross-Functional Alignment. Be the voice of the customer internally. Partner closely with Product, Engineering, Sales, and Finance to identify root issues, share insights, and improve the full customer journey. What You Excel At Customer-First Leadership. You believe that exceptional customer experience is core to our mission and build systems that embed this across every team. Team Development. You hire A-players, coach all levels to grow, and build trust through clear expectations and accountability. Metrics & Systems Thinking. You know what to measure, how to measure it, and how to use insights to drive decisions. Cross-Functional Influence. You've worked with Product and Engineering teams to get customer pain points into roadmaps. Strategic & Tactical Execution. You balance short-term fixes with long-term systems building. You act fast and think ahead. Adaptability. You thrive in fast-moving environments and don't need a playbook-you can write your own. Your Background 8+ years of experience in Customer Success, Support, or Account Management. 3+ years in a team leadership or people management role. Experience building or scaling CS functions in a startup or growth-stage environment. Proven success in owning retention, customer health metrics, or customer lifecycle initiatives. Strong proficiency with HubSpot or equivalent CRM tools. U.S. citizenship (required for our government contract work). Why Join Biometrics4ALL? Meaningful Impact. Help safeguard communities through next-gen identity solutions. Great Benefits. Enjoy medical, dental, and vision coverage-along with a generous PTO policy so you can recharge and maintain balance. Strategic Role. Build a foundational function in the company at a pivotal growth moment. High-Growth Environment. Join a team that's rapidly expanding, welcomes fresh ideas, and fosters personal and professional development. Biometrics4ALL is an equal-opportunity employer committed to creating an inclusive environment for all.
    $121k-185k yearly est. 7d ago
  • Customer Service Manager

    Pistola Denim

    Customer Service Supervisor job 26 miles from Hacienda Heights

    About Us Pistola is a premium denim label, offering contemporary ready-to-wear collections for the modern woman. The brand skillfully combines expert cuts with a streetwise sensibility, meticulously crafted in California. Pistola believes in providing high-quality denim for everyone, forever. Position Overview The Customer Service Manager will lead and optimize Pistola's and Daze Denim's customer service operations across all digital channels. This role requires a leader who can build strong customer relationships and implement scalable support strategies for a growing DTC e-commerce business. Key Responsibilities Team Leadership: Manage and train customer service representatives. Customer Experience: Develop and enforce customer service standards that align with Pistola's tone and values. Support Operations: Oversee all customer interactions via email, chat, social media, ensuring timely and accurate responses. E-Commerce Systems: Manage customer service tools such as Gorgias, Zendesk, Shopify, Wonderment and Loop Returns. Reporting & Insights: Monitor KPIs (response time, CSAT and ticket resolution), and provide regular reporting to leadership with actionable insights. Cross-Functional Collaboration: Partner with the e-commerce, fulfillment, and marketing teams to ensure seamless communication and problem resolution. Process Improvement: Identify recurring issues and collaborate with internal teams to improve product, shipping, or service workflows. Crisis Management: Handle escalated customer issues, fraud concerns, or shipping disruptions with professionalism, empathy and efficiency. Qualifications 4+ years of experience in customer service, with at least 2 years in a management role, preferably in e-commerce or fashion. Proficient with Shopify, customer support platforms (e.g., Gorgias, Zendesk), and CRM tools. Strong analytical skills with the ability to interpret data and trends. Excellent written and verbal communication skills. Empathy-driven leadership style and commitment to customer satisfaction. Experience scaling customer support for a high-growth DTC brand is a plus. Familiarity with warehouse operations and 3PL providers preferred.
    $52k-99k yearly est. 11d ago
  • Bilingual Japanese/English Customer Service Associates (Travel) (CA/YM)

    Activ8 Recruitment & Solutions

    Customer Service Supervisor job 24 miles from Hacienda Heights

    A travel company is seeking multiple Bilingual Japanese/English Customer Service Associates to join their team in Torrance, CA. This position is responsible for performing customer service functions by handling all travel arrangements and responding to all travel-related inquiries in order to meet customers' needs. An AA degree or higher, basic PC skills, and the ability to speak fluent Japanese is required. This is a full-time, in-person at the office work, non-exempt position, with excellent benefits and 401k. [Work Schedule: Mon-Fri (Including Weekends and Holidays - 2 days off), 5am-3pm, and 6am-4pm] Bilingual Japanese/English Customer Service Associate Duties: - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication - Work with Japanese local governments, tourism associations, accommodation facilities, transportation companies, etc. to discover and develop attractive travel products and information. - Research and stay up to date on Japanese market, culture, and events to provide customers with current information. - Handle administrative tasks necessary for sales activities, such as contract terms, quotations, and invoice creation. - Regularly analyze the results of activities and prepare and submit reports. Bilingual Japanese/English Customer Service Associate Skills: -Must have an AA degree or higher -Must be able to speak, read, and write Japanese -Must have basic PC skills -Interest in Japanese culture is a big plus -Excellent ability to foster great customer and client relationships ****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. **** ----------------------------------------------------------------------------------- Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws. We prioritize direct applicants; third-party resumes may not be reviewed.
    $33k-45k yearly est. 7d ago
  • Customer Experience Associate

    Beach Riot LLC

    Customer Service Supervisor job 28 miles from Hacienda Heights

    · Handle all customer service emails, phone calls, text and chat · Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received · Follow up on any issues and make sure problems are fully resolved in a timely manor · Check web order maintenance daily to make sure all web orders are processed · Run an open order report to ensure all web orders have been placed on pick at the warehouse · Check shipping status daily and follow up with the warehouse on any delays · Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly · Come up with creative ways to enhance the customer experience · Implement a “client book” for VIP customers and offer those customers “white glove” service · Share relevant customer feedback with ecommerce team · Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue · Process Returns QC, re-tag, re-package inventory Qualifications: · Full time · Excellent communication (written and verbal) and problem-solving skills · A passion for retail and helping customers · Strong sales skills · Detail oriented · Outgoing with the ability to build rapport with the customer · Flexibility in scheduling during peak times *Hourly rate range $22-$24 / hour *This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer
    $22-24 hourly 11d ago
  • Customer Service Representative

    SGS Consulting 4.1company rating

    Customer Service Supervisor job 10 miles from Hacienda Heights

    Provides courteous and efficient customer service and answers customer inquiries, schedules customer support services, works within various computer systems, & provides routine administrative support to assigned group. 1. Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle. 2. Coordinate communications (both internal and external) for all aspects of customer and technical service. 3. Analyze, plan and facilitate resolutions for customer service and technical issues. 4. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations. 5. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies. 6. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams. 7. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing. 8. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process. 9. Other duties and responsibilities as assigned by Customer Excellence Manager.
    $32k-41k yearly est. 7d ago
  • customer service and operations manager

    Universal Iron Doors

    Customer Service Supervisor job 26 miles from Hacienda Heights

    Universal Iron Doors combines artistic elegance with enduring strength, offering handcrafted iron doors for over 25 years to homes across the West Coast. Based in Los Angeles, we specialize in custom-made premium iron doors with a wide variety of styles available for faster delivery. Our showroom holds the largest selection of iron doors on the West Coast, ensuring customers find the perfect fit for their homes. **Job Description:** We are seeking a highly organized and customer-focused **Customer Service & Scheduling Coordinator** to join our team. In this role, you will be responsible for coordinating installation appointments and repair schedules with customers and installers, ensuring smooth communication and timely service delivery. You will serve as the primary point of contact for customers experiencing product defects, providing exceptional support, addressing concerns, and offering effective solutions. Your role will also involve managing customer interactions related to product issues, including discussing defects, arranging repairs, and ensuring customer satisfaction. Additionally, you will handle administrative tasks such as processing credit card chargebacks and communicating with payment processors and merchants to resolve disputes efficiently. **Key Responsibilities:** - Coordinate installation and repair schedules with customers and installers. - Act as the main contact for customers regarding product defects, providing support, troubleshooting guidance, and resolution options. - Communicate proactively with customers to manage expectations and ensure a positive experience. - Handle credit card chargebacks by liaising with payment processors and merchants. - Maintain accurate records of customer interactions, scheduled appointments, and dispute resolutions using CRM software. - Utilize CRM systems to track customer interactions, follow-ups, and service histories. - Collaborate with internal teams to ensure timely and effective service delivery. - Provide exceptional customer service, demonstrating professionalism and empathy in all interactions. **Qualifications:** - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Experience in customer service, scheduling, dispatching, or related fields. - Must have CRM experience and proficiency in using CRM software. - Ability to handle sensitive situations with tact and professionalism. - Familiarity with payment processing and chargeback procedures is a plus. - Proficient in MS Office and scheduling software. **Preferred Attributes:** - Problem-solving mindset. - Detail-oriented with strong follow-up skills. - Ability to work independently and as part of a team. - Customer-centric attitude with a focus on satisfaction.
    $65k-95k yearly est. 35d ago
  • Wholesale Customer Service Representative

    24 Seven Talent 4.5company rating

    Customer Service Supervisor job 13 miles from Hacienda Heights

    A dynamic apparel company is seeking a motivated and energetic Wholesale Customer Service Representative with at least 5 years of experience in the wholesale apparel industry. This full-time role is vital to the organization, requiring close collaboration with all departments and management levels. The ideal candidate will excel in order management, logistics, and possess a deep understanding of the unique requirements within the apparel sector. Responsibilities: Oversee order processing and reporting through the ERP system. Demonstrate expertise in production purchase orders, sales purchase orders, EDI, inventory management, invoicing, and key industry deadlines to ensure timely fulfillment. Proactively identify and resolve any order fulfillment issues or documentation discrepancies. Troubleshoot packing challenges and generate labels as needed. Maintain clear communication between internal teams including merchants, managers, overseas affiliates, quality control, sales, and warehouse staff. Partnering with major retailers such as Walmart, JC Penney, TJ Maxx, Marshalls, Torrid, or Belk. Requirements: Minimum of 5 years' customer service experience in the apparel industry. Proven experience in order entry/management and reporting. Background in logistics with a solid understanding of warehouse operations. Ability to multi-task and prioritize workload effectively. Excellent team player who can adapt to various responsibilities as required. Strong follow-up skills paired with exceptional organizational abilities. Outstanding written and verbal communication skills. Familiarity with wholesale apparel industry processes and ERP systems specific to apparel. Proficiency in Microsoft Office products. Must possess EDI knowledge. If you are passionate about the apparel industry and thrive in a fast-paced environment where teamwork and attention to detail are paramount, we encourage you to apply for this exciting opportunity!
    $32k-40k yearly est. 12d ago
  • Customer Service Representative

    Tcwglobal

    Customer Service Supervisor job 12 miles from Hacienda Heights

    Onsite in Anaheim, CA 92806 W2 Contract 6+ months M-F 8am-5pm Start ASAP $21/hr -Weekly Pay and Benefits! Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team. As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels-voice, chat, and email- while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization. Job Duties: · Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions. · Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions. · Build strong rapport with customers, fostering positive experiences and brand loyalty. · Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear · Develop in-depth knowledge of the product line to provide informed and effective support. · Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers. Requirements: · Interfaced directly with customers, effectively deescalating challenging situations. · Demonstrated strong leadership through empathetic communication and support. · Skilled in managing and prioritizing multiple customer cases simultaneously. · Proficient in using various platforms to resolve customer inquiries efficiently. · Excellent written and verbal communication skills. · Proven experience troubleshooting complex issues and guiding customers to resolution. · Accurately documented customer interactions within case records for future reference. · Fluent in English with proficiency in email and chat communication. · Strong proficiency in Microsoft Office Suite. · Capable of typing at approximately 40 words per minute.
    $21 hourly 10d ago
  • Technical Customer Advisor

    Motion Recruitment 4.5company rating

    Customer Service Supervisor job 10 miles from Hacienda Heights

    Technical Customer Advisor / Customer Support / Onsite / Azusa, California Our client is an environmental services company that aims to be the benchmark company for ecological transformation. Based out of Azusa California, they are looking to hire a Technical Customer Advisor on a contractual basis. The client designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, they help to develop access to resources, preserve available resources, and replenish them. Contract Duration: 3-months Required Skills & Experience Experience in Customer Service Experience adhering to industry specific, compliance frameworks Experience managing tickets for customer service requests Desired Skills & Experience Prior experience supporting an environmental services company Knowledge of Waste Information profiles (WIPs) What You Will Be Doing Daily Responsibilities Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle. Analyze, plan and facilitate resolutions for customer service and technical issues. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations. Manage the waste approval process both with internal and 3rd party Treatment, Storage, and Disposal Facility (TSDFs), determining the most cost-effective methods that comply with customer approved facilities and technologies. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing. You will receive the following benefits: Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
    $38k-49k yearly est. 3d ago
  • Customer Service Representative

    Babygold

    Customer Service Supervisor job 26 miles from Hacienda Heights

    BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe. Role Description This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Previous experience in a customer-facing role Communication Via Chat Phone and Email Excellent communication and interpersonal skills Ability to handle customer inquiries and resolve issues efficiently Experience in the jewelry or fashion industry is a plus High school diploma or equivalent required
    $32k-41k yearly est. 11d ago
  • Customer Service Representative

    Christy Dawn

    Customer Service Supervisor job 26 miles from Hacienda Heights

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate members of the Christy Dawn community. Key job responsibilities Act as a Brand Ambassador for Christy Dawn, providing world-class service to all customers and potential new customers Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email and social media Provide customers with critical service and product information, ensuring customer satisfaction Demonstrate sound understanding and comprehensive knowledge of the Christy Dawn's full range of products and services Handle customer inquiries and/or cases through different channels in a timely and professional manner Utilize a variety of software programs to resolve customer inquiries Work closely with various internal team to assist customers with both domestic and international issues Basic Qualifications Ideally 1+ years of experience within a customer service-focused environment Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service Proficient with desktop applications such as MS Office
    $32k-41k yearly est. 10d ago
  • WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

    GL1

    Customer Service Supervisor job 19 miles from Hacienda Heights

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $25-45 hourly 31d ago
  • Member Experience Manager

    EŌS Fitness 3.9company rating

    Customer Service Supervisor job 36 miles from Hacienda Heights

    EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: fight hard to win, take personal responsibility, be optimistic and have fun, learn and grow, and be a team player. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. Reporting to the Operations Manager this individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Departments: Operations Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Fight Hard to Win, Take Personal Responsibility, Be Optimistic and Have Fun, Learn & Grow, Be a Team Player) in all daily interactions and decision-making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with membership management and/or point of sale software, social media platforms, and Microsoft Office Suite. Requirements: Must successfully pass background check. Must Obtain a CPR certification within the first 30 days of employment. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise -- including supplements. Competitive pay plus vacation, holiday, and sick pay. Daily Pay offered - access your funds before payday. Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered! Employee referral program. 401(k) + Company matching! Schedule: 11:00 am -- 8:00 pm with a 1-hr break Days worked Mon, Wed, Thurs, Sat, Sun or Mon, Thurs, Fri, Sat, Sun If there isn't a position near you, don't be discouraged. Submit your application to eosfitness.com/careers or apply here to connect with the right manager and explore opportunities that match your skills and interests. Thank you for considering us, and we look forward to receiving your application. Job Type: Full-Time, non-exempt EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
    $23k-34k yearly est. 12d ago
  • After Sales Service Manager

    Eve Energy Co., Ltd.

    Customer Service Supervisor job 15 miles from Hacienda Heights

    1. Assist the overseas service director in formulating overseas after-sales strategy and overall service system planning, and establish a sound overseas service system according to the company's overseas after-sales business and objectives; 2. Formulate regional spare parts plan according to spare parts reserve strategy, and track the guarantee of spare parts plan; 3. Quarterly inventory of spare parts, timely handling of existing problems, timely warning of found risks; Do daily spare parts management. 4. Network planning and implementation. Responsible for the construction and operation management of overseas regional service stations, and make promotion plans according to market demand and service network development plan; Development and daily management of regional service points within the jurisdiction; 5. In order to meet market demand, build a service network, manage local service resources well, and ensure the timeliness and effectiveness of services: formulate regional service network development plans and implement them in accordance with the development plans; Make market demand arrangements to ensure that market demand is timely and effective; Do a good job in customer satisfaction management. 6. Team management: responsible for the establishment of overseas after-sales teams, personnel assessment, and the formulation and implementation of performance plans; Responsible for the team structure planning and members formation according to the overseas after-sales service department; 7. Responsible for overseas regional customer management, information management, cost management and policy research. Information management: responsible for the reception, confirmation, feedback and processing of front-end market information; 8. Responsible for other related work: regularly attend department meetings, report work status, accept work arrangements, and be responsible for the implementation progress of personal and regional responsibilities; Participate in pre-sale bid review, review agreement content, avoid project delivery risks and after-sales risk points; Complete other tasks assigned by company and department. Bachelor degree or above, with communication skills in (Chinese or Cantonese )and English ;
    $66k-109k yearly est. 16d ago
  • Manager, Tenant Services

    Caruso 4.4company rating

    Customer Service Supervisor job 26 miles from Hacienda Heights

    The Manager of Tenant Services serves as the critical link between the landlord and tenant. This role provides vital support and guidance to the tenant from the time of lease execution, to the final close-out of a Tenant Improvement Project. The Manager of Tenant Services must be professional, administratively organized and capable of coordinating with internal stakeholders (Leasing, Development, Design, Construction & Operations) and external stakeholders (Tenant Reps, Tenant Design Team, City Agencies, Utility Agencies etc.) on all retail & office projects. The ideal candidate must have an understanding of interior design, architecture, MEPs, plan check & permitting. The candidate should be comfortable in a professional office environment, as well as in the field on a construction site. ESSENTIAL FUNCTIONS Assume responsibility and be fully accountable for the successful outcome of the project. Interface with architects, engineers, public agencies and contractors with a full understanding of their interests and agendas. Assist other members of the Development team in completing their tasks and achieving our common goals. Work with city building and planning departments to facilitate the plan check, permitting and inspection processes. Other duties as directed, including but not limited to filing and documentation. MINIMUM REQUIRED QUALIFICATIONS A degree in Architecture, Construction Management or equivalent work experience. The ability to create good relationships between the Landlord/Owner and the Tenant/Client. Excellent organizational and documentation skills. Including the ability to be positive, optimistic and the ability to change directions quickly. The ability to read and review architectural, engineering, millwork and signage plans. The ability to communicate effectively on all technical levels with the ability to multitask. An understanding of State and Local codes and Governmental Agency requirements, including but not limited to Parking Requirements, Handicap Requirements, and Health Department requirements. A thorough knowledge of construction and the ability to communicate effectively on multiple construction sites. An understanding of construction budgeting and cost. Ability to multi-task, prioritize workload and understand the importance of follow-up.
    $109k-155k yearly est. 34d ago
  • Shared Services Manager

    Word & Brown 4.8company rating

    Customer Service Supervisor job 15 miles from Hacienda Heights

    (Salary Range: $78,000 - $90,000 annually DOE) Supervise the performance of a team and the operational efficiency of a department. he Shared Services Manager will support the VP of Shared Services in managing the daily operations of the Shared Services teams supporting the Word & Brown Company. The Shared Services teams consist of Print, Mailroom, Inventory, Production, and Document Imaging. This includes planning effectively and efficiently, using critical thinking skills to plan, organize, control, and lead all activities, including but not limited to all essential functions listed below and other necessary job-related duties as assigned. This position will also prioritize the team's work to ensure all mailed documents are printed and shipped within the established company compliance dates. This position promotes a proactive work environment and provides the training and development necessary for individual and collective success. Essential Functions: Carry out tasks and assignments as directed by the VP of Shared Services Understand and follow the vision of senior leadership and take action in the same direction Responsible for overseeing the supervision and direction of Print, Mailroom, Inventory, Production, Document Imaging, Supervisors, and personnel in the completion of their duties. Manage employees in the everyday coordination, execution, and planning of operational efforts. Monitors, coaches, and counsels staff regarding tardiness, sick time, vacation, disciplinary process, goals, and reviews. Manages, monitors, coaches, and counsels team members for growth and development, ensuring department morale and engagement remain high. Review and evaluate staff job performance, establishing goals and objectives. Ensures training meets the requirements for employees to perform well with all duties and responsibilities. Develops and facilitates training meetings for new products and services. Provides daily verbal coaching to provide feedback to staff, documenting event logs as necessary Ensures all performance standards are met and adjusts criteria to meet customer expectations. Partners with the leadership team to develop and execute strategic business plans, operational goals, and performance metrics that drive dispatch and productivity to ensure high customer service and satisfaction. Develop and implement methods and procedures to improve efficiency, quality, and drive change. Communicate daily with associates regarding production goals and company information. Serves as an authority for all functional questions related to the department. Provide consistent feedback to upper management on daily, weekly, and monthly progress, challenges, and improvements. Develop, prepare, and present various written reports and materials. Ensure compliance with company policies and procedures. Ensures that all Standard Operating Procedures are created and updated on time. Proven ability to be flexible and work hard, both independently and in a team environment, in a fast-paced environment with changing priorities. Proven ability to negotiate and defuse conflict, multitask many projects, and handle multiple demands simultaneously. Flexibility to adapt to changing priorities. Handles escalated calls/issues. Manages Invoices that pertain to the Shared Services Center. Builds necessary reports to reflect approved invoices and costs for Shared Services tasks. Management of all affiliated equipment for all units. On-site regular attendance and punctuality are essential functions of the job. Perform other business tasks or functions as assigned. Demonstrate high-level knowledge of all normal, daily tasks of the unit/department. Answer questions from team members on the overall operations of the department. Delegate work as needed to ensure even distribution of workload amongst the team. Ensure the complete and thorough training and coaching of team members to support the successful completion of their tasks. Review Establish, support, and foster a positive work environment where ideas and concerns can be openly discussed. Address performance issues, including time and attendance, with employees. Follow the progressive discipline process where needed, including the writing of Warnings. Make decisions on hiring and termination of employment. Manage the staffing processes, including overseeing the entering of requisitions, interviewing candidates, promotions, demotions, etc. Manage department budget for all controllable expenses. On-site or remote regular attendance and punctuality are essential functions of the job. Knowledge, Skills & Abilities Required: Proven experience in a corporate management role, with a track record of leading successful teams and projects Coaching and mentoring skills to help develop junior staff Strong conflict resolution and problem-solving skills Data analysis and reporting skills Adaptability and flexibility in a fast-changing environment Background in Inventory and project management Excellent communication skills, both verbal and written Able to anticipate what needs to be done and take action Knowledge of customer service techniques Knowledge of principles and practices of effective employee supervision Knowledge of fundamental accounting principles, procedures, and applications Knowledge of Windows operating systems, including office programs Ability to maintain cooperative working relationships with customers, staff, and management Ability to analyze and prepare accounting systems, budgets, schedules, reports, policy and procedures manuals, and business correspondence Ability to exercise sound judgment within established guidelines Must possess a valid driver's license Ability to direct the work of others to ensure all essential functions of the department are being met. Knowledge of Orion, Pegasus, and proprietary software. Proficient in Microsoft Office programs, including Word, Excel, PowerPoint, as well as Outlook. Strong knowledge of employment and labor laws. Skills necessary to guide, mentor, and supervise staff. Educational Requirements: High school diploma or equivalent required College graduate or prior experience as a manager preferred. Graduation from an accredited four-year college or university, or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and expertise. Minimum of 5 years of experience in a fast-paced, service-oriented office work environment. Health Industry experience is a plus. Physical Requirements: Must be able to sit for extended periods and stand and walk. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 50 pounds occasionally
    $78k-90k yearly 25d ago
  • Customer Insights Analyst

    The Judge Group 4.7company rating

    Customer Service Supervisor job 26 miles from Hacienda Heights

    Our gaming, media or consumer technology client is seeking a Senior Consumer Insights Analyst to join their growing Publishing Insights Team. Job Title: Senior Insights Analyst, Publishing Employment Type: Full-time About the Role As a Sr Insights Analyst on the Publishing team, you will play a critical role in shaping global publishing strategy through data-driven insights. You will partner closely with product managers and cross-functional teams to uncover opportunities, define KPIs, and drive strategic decisions that enhance player and fan experiences across a global esports portfolio. Key Responsibilities Collaborate with product managers to identify strategic growth opportunities for global esports. Define and implement KPIs for international leagues to support regional optimization. Translate complex business challenges into structured, data-informed solutions. Develop new metrics and analytical models to understand global gaming audiences and inform product strategy. Build dashboards, data pipelines, and experiments to analyze player behavior and league performance. Design and execute A/B tests and causal inference studies to evaluate product impact. Align with Insights and product teams to support strategic initiatives and enhance data capabilities. Minimum Qualifications 7+ years of experience in analytics, data science, product strategy, or a related field within gaming, media, or consumer technology. Proven experience analyzing large datasets and synthesizing actionable insights. Strong background in business or product strategy development. Advanced proficiency in SQL or Python (daily use expected). Skilled in data analysis and spreadsheet tools (Excel or Google Sheets). Excellent communication and stakeholder management skills. Preferred Qualifications Experience with Databricks and Tableau. Familiarity with data pipeline tools such as dbt (Data Build Tool) and Jinja Proven ability to work with senior executives and cross-functional product teams.
    $45k-83k yearly est. 19h ago
  • Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)

    Astiva Health, Inc.

    Customer Service Supervisor job 15 miles from Hacienda Heights

    Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off
    $25-28 hourly 10d ago
  • Manager Perioperative Services

    Martin Luther King, Jr. Community Hospital 4.0company rating

    Customer Service Supervisor job 26 miles from Hacienda Heights

    *MLK Community Healthcare:* We offer a warm and welcoming environment for all employees. Be part of our mission to improve the health of our community with compassionate, collaborative, quality care. At MLKCH you will help to positively impact lives, one patient at a time and you'll complete every shift knowing that your contributions truly matter. Our commitment to the community, and to our employees, makes us a great place to work. *Benefits* ● No medical, dental and vision option ● Generous PTO plan ● 403(b) employer match ● Protective Equipment ● Tuition reimbursement ● Employee Wellness Program ● Onsite childcare ● Loan Forgiveness eligible facility *POSITION SUMMARY* The Perioperative Nurse Manager is a skilled and experienced professional Registered Nurse (RN) responsible for excellence in the clinical practice of nursing and the management of patient care. Reporting to the Director of Perioperative/Perinatal Services, the Nurse Manager of Perioperative Services has 24/7 accountability for the clinical practice of nursing and the delivery of patient care in the Perioperative Department (Pre-op, OR, PACU, and GI/Endoscopy), including the identification and demonstration of abilities to meet special needs and considerations of Age and Population Specific awareness. This role encompasses the development of staff competency through assessment and education, compliance with regulatory and professional standards, improvement of quality, service levels, safety, and customer satisfaction and of collaborative relationships. This position requires the full understanding and active participation in fulfilling the Mission of Martin Luther King, Jr. Community Hospital. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Martin Luther King, Jr. Community Hospital's strategic plan and the goals and direction of the quality and performance improvement process activities. *POSITION REQUIREMENTS* *A. Education* · Bachelor of Science degree in nursing required; master's in nursing preferred *B. Qualifications/Experience* · Minimum of five (5) years of clinical nursing experience in perioperative nursing with regard to regulatory guidelines and standard of practice; minimum two (2) years leadership/supervisory experience required. · Current California Nursing license · Certification in Perioperative Nursing (CNOR) preferred. *C. Special Skills/Knowledge* · Bilingual skills preferred (Spanish) · Basic computer skills · Current Basic Life Support (BLS) · Current Advanced Cardiac Life Support (ACLS) · Experience with an Electronic Medical Record Preferred Job Type: Full-time Pay: $127,254.40 - $160,516.80 per year Benefits: * Dental insurance * Health insurance * Paid time off * Tuition reimbursement * Vision insurance Experience: * perioperative nursing : 5 years (Required) License/Certification: * CA RN License (Required) Work Location: In person
    $127.3k-160.5k yearly 12d ago
  • Team Class Lead Attorney

    Direct Counsel

    Customer Service Supervisor job 26 miles from Hacienda Heights

    Job Description We are seeking a highly experienced, sharp, and driven Senior Litigation Attorney and Team Lead to join our dynamic firm. The successful candidate will handle a variety of PAGA and wage and hour class action cases while leading and managing a dedicated team of lawyers and support staff. Although the candidate will have significant autonomy in managing their cases, they will also work closely with the managing partner and other teams to develop strategies and secure the best possible outcomes for our clients. Key Responsibilities: - Oversee and manage a diverse caseload of PAGA and wage and hour class action matters from inception through resolution. - Produce high quality work product, including pleadings, motions, and briefs. - Represent clients in court hearings, depositions, mediations, and settlement negotiations. - Collaborate with the managing partner and other attorney teams to develop and implement effective case strategies. - Maintain regular communication with clients, providing updates and strategic advice throughout the litigation process. Qualifications: - A minimum of 6+ years of experience in PAGA and class action litigation. - Exceptional legal writing and research skills. - Proven ability to manage a caseload with minimal supervision and demonstrate strong organizational skills. - Excellent analytical, problem-solving, and negotiation abilities. - Outstanding communication and interpersonal skills. - A team player with a positive attitude and a commitment to client service and advocacy. Compensation: - Highly competitive salary based on experience and qualifications: $150K - $500K+
    $55k-116k yearly est. 35d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Hacienda Heights, CA?

The average customer service supervisor in Hacienda Heights, CA earns between $31,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Hacienda Heights, CA

$43,000

What are the biggest employers of Customer Service Supervisors in Hacienda Heights, CA?

The biggest employers of Customer Service Supervisors in Hacienda Heights, CA are:
  1. Floor & Decor
  2. Kohl's
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