Customer service supervisor jobs in Hamburg, NY - 650 jobs

We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 5225 Sheridan Dr in Williamsville, NY on the afternoon/evening shifts (2pm-9pm, 4pm-8pm & 6p-9pm) & Weekend shifts (11am-7pm & 1pm-9pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. Ensure coffee and products are always fresh and accurate by following our REV procedures. Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: Adhere to all operational standards and guidelines for product preparation. Prepare all products accurately by following the order monitor. Communicate showcase and product needs to ensure availability for customers. Regularly monitor and record temperatures of required products. Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: Follow all restaurant policies, procedures, and standards. Practice proper hand washing techniques and adhere to sanitation guidelines. Complete all sanitation tasks as outlined. Health & Safety: Work in compliance with occupational health and safety legislation. Follow safe work practices and procedures. Use required personal protective equipment. Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: Excellent customer service skills with a friendly and welcoming attitude. Ability to work in a fast-paced environment with a sense of urgency. Strong communication and interpersonal skills. Ability to work on a team and with multiple employees. Attention to detail and ability to accurately process orders. Willingness to assist with training new employees. Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

We are searching for friendly and energetic part-time Customer Service Team Members to join our Tim Hortons team at 6125 Main St in Williamsville, NY on the afternoon/evening shift (2pm-8pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: • Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. • Ensure coffee and products are always fresh and accurate by following our REV procedures. • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. • Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. • Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: • Adhere to all operational standards and guidelines for product preparation. • Prepare all products accurately by following the order monitor. • Communicate showcase and product needs to ensure availability for customers. • Regularly monitor and record temperatures of required products. • Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: • Follow all restaurant policies, procedures, and standards. • Practice proper hand washing techniques and adhere to sanitation guidelines. • Complete all sanitation tasks as outlined. Health & Safety: • Work in compliance with occupational health and safety legislation. • Follow safe work practices and procedures. • Use required personal protective equipment. • Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. • Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: • Excellent customer service skills with a friendly and welcoming attitude. • Ability to work in a fast-paced environment with a sense of urgency. • Strong communication and interpersonal skills. • Ability to work on a team and with multiple employees. • Attention to detail and ability to accurately process orders. • Willingness to assist with training new employees. Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees. Job Description Assist B2B customers via phone and email while building long term business relationships Resolve artwork issues Enter, verify, and process orders Assure orders ship on time and deadlines are met Qualifications Experience with Adobe Illustrator and Photoshop Experience with Vector artwork Previous customer service experience in an office setting Above average attention to detail is required The ability to work in fast-paced, deadline-oriented environment is necessary Sales experience that can assist in building customer relationships is a plus Additional Information At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers. If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you! Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines. Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.

The salary range for this position starts at $52,000- $63,000 annually, depending on experience, qualifications and location. Final compensation will be determined during the interview process Ivoclar has been a leader in dentistry for over a century. Today, we are one of the world's leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. We share one mission: Making People Smile! Are you passionate about global logistics, trade compliance, and customs operations? Join our team at Ivoclar as a Customs Analyst for North America. You'll ensure a smooth import/export processes, maintain compliance with international trade regulations, and coordinate inbound shipments within US Custom Brokers, Freight Forwarders and Carriers including routes and delivery schedules. Essential Functions: * Coordinate inbound shipment with U.S. Customs Brokers, Freight Forwarders, and Carriers including routes and delivery schedules. * Review import documents and freight invoices for accuracy. Allocate costs for management approval. * Track inbound deliveries and provide tracking information to internal customers and managers * Maintain strong relationships with import agents. Collaborate to resolve shipping delays. * Continuously analyze delivery costs and recommend best method(s) of transportation * Assign country of origin and appropriate U.S. harmonized tariff classification numbers to purchased products in ERP system. * Maintain import documentation and ensure compliance to regulations and procedures * Develop and provide regular reports to management on logistic activities * Audit broker entries including filing entry amendments and performing free trade assessments. Your Qualifications: * Minimum 3-5+ years of experience in customs, global logistics, or supply chain preferred * Bachelor's degree in Business, Logistics, Supply Chain or related field recommended * Knowledge of import requirements for the U.S. and Canada * Experience in auditing entries and tariff classification strongly preferred * Certified Customs Specialist (CCS) or Licensed Customs Broker (LCB) strongly desired. * Organized with strong follow up, sense of urgency, and communication skills * Highly motivated individual that is able to work independently, with a passion for problem solving and continuous improvement * PC proficiency with intermediate knowledge of Microsoft Office Let's achieve our goal together. If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile. Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process. Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.

Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Wegmans Food Markets Job DescriptionSchedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am Age Requirement: Must be 18 years or older Location: Blasdell, NY Address: 3740 McKinley Pkwy. Pay: $21 - $22.50 / hour Job Posting: 12/09/2023 Job Posting End: 01/09/2024 Job ID:R0194690 We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you! What will I do? Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture Required Qualifications 1 or more years of work experience, preferably in customer service, or a college degree Computer skills Proven ability to multi-task and handle interruptions in a fast-paced environment Preferred Qualifications Experience leading a team Ability to quickly learn and adapt to new situations and subject matters At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals LiveWell Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more! And more! ***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.

The Sales and Customer Support Manager is a key leadership role responsible for driving commercial success through effective management of our sales and customer support teams. This position oversees day-to-day team operations, coaches individual contributors to achieve revenue targets, and ensures exceptional customer experience across all touchpoints. Reporting to the Director of Sales and Marketing, this role focuses on team development, alignment, process improvement, and operational excellence. Essential Functions: Team Leadership & Management Lead and develop a team of account managers and customer support specialists Conduct regular team and one-on-one coaching sessions and performance reviews Set clear expectations, monitor progress against goals, and provide constructive feedback Foster a collaborative, results-oriented team culture Handle escalated customer issues, complex account situations, and inventory management Provide support to team while evaluating opportunities to develop tools and process improvements that encourage team autonomy and efficiency Recruit, onboard, and train new team members as the organization grows Sales Operations Monitor sales activities, pipeline development, and revenue performance Support territory management and account-based decisions Coordinate strategic sales outreach efforts and follow-up activities Track key performance metrics including customer retention and new customer acquisition Partner with marketing on campaign execution and lead distribution Customer Support Excellence Ensure timely, accurate responses to customer inquiries across all channels Maintain service level standards for response times and issue resolution Oversee order processing, inventory communications, and shipment coordination Develop and refine customer support processes and documentation Monitor customer satisfaction and identify improvement opportunities Coordinate with operations on product availability and delivery timelines Cross-Functional Collaboration Work closely with operations, quality, and regulatory teams on customer-facing issues Communicate customer feedback to inform product development priorities Support RFP responses and new customer onboarding processes Partner with senior leadership on strategy and new process implementation Maintain accurate CRM data and support pipeline reporting needs Education and Experience: Bachelor's degree required; master's degree preferred Sales experience required Minimum of 4 years of management experience with a strong track record of leadership in customer service, sales, marketing, or business roles Pharma sales or outsourcing facility experience preferred Knowledge, Skills and Abilities: Proficiency in customer service tools, CRM systems (e.g., HubSpot), ERP systems (e.g. Infor), and Microsoft preferred Excellent communication and interpersonal skills, with the ability to convey complex insights clearly, build strong relationships with internal teams and external stakeholders, and communicate with empathy and professionalism Leadership and team management skills, including the ability to motivate, coach, and foster a positive work environment for customer service and order entry teams Problem-solving and critical-thinking skills to analyze complex customer issues, identify root causes, and develop creative solutions to enhance customer experiences Emotional intelligence to understand and manage emotions, build rapport, defuse conflicts, and provide empathetic support to customers and team members Strong time management and project management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously Conflict resolution skills to handle difficult customer situations and address team conflicts effectively, ensuring positive outcomes Teamwork and collaboration skills to work effectively with cross-functional teams, including sales, marketing, product development, and quality, to align insights with business objectives Understanding of industry needs and willingness to learn, particularly in the context of healthcare, pharmaceuticals, or sterile compounded products Pay Structure Base Salary: $85,000/year Anticipated Pay Range, including on-target commission earnings: $85,000 - $125,000

Residential Customer Service Supervisor Compensation: $50,000-60,000 annual Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today. What We Are Looking For * The Residential Customer Service Supervisor is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all residential customers. This employee oversees the daily operations of the residential call center, monitors call metrics, reviews calls for quality, manages escalated concerns, and supports outbound call campaigns. The Supervisor leads, coaches, and develops Customer Experience Representatives in a fast-paced environment focused on accountability, service excellence, and continuous improvement. What You Will Do * Oversee daily operations of the residential call center to ensure service standards are consistently met. * Monitor call volume, service levels, response times, abandonment rates, and other key call center performance metrics. * Review recorded and live calls to evaluate quality, professionalism, and adherence to company policies. * Provide coaching and constructive feedback to team members based on performance metrics and call evaluations. * Train, onboard, and mentor new hires to ensure successful integration and performance. * Conduct ongoing training to enhance product knowledge, customer service skills, and workflow efficiency. * Handle complex or escalated customer concerns and ensure timely and effective resolution. * Curate and support outbound call campaigns when requested, including tracking and reporting results. * Collaborate with internal departments to resolve customer issues and improve operational processes. * Maintain accurate records of team performance, coaching sessions, and operational metrics. * Ensure compliance with company policies, procedures, and service expectations. * Foster a positive, engaged, and high-energy team environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Who You Are/What You Need * High school diploma or equivalent required * 3-5 years of customer service or call center experience required * 1-2 years of supervisory or leadership experience preferred * Strong understanding of call center metrics and performance management * Excellent communication skills including active listening * Proficient computer skills with the ability to learn new software * Good time management skills to prioritize and plan work activities * Positive and engaged attitude * Reacts well under pressure and treats others with respect * Works efficiently and effectively, both independently and as a team * Prolonged periods sitting at a desk and working on a computer What We Offer * Generous medical insurance offerings (*some plans fully funded by NOCO) * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Vacation and NOCO Time * Employee and family assistance program * Company-paid training * Years of service incentives * Employee discounts

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. US - Tax - BTS - FSO CTORS Information Reporting and Withholding EDGE Senior Analyst EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management and Insurance. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace. The opportunity When you join EY EDGE, you'll be at the heart of EY's critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute - building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice. Your key responsibilities Work independently, recognize and identify problem areas and items that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and tax projects are timely, efficiently, and accurately completed. Tax Projects including but not limited to implementation of new tax laws, moderately complex analysis of tax methods of accounting as well as tax processes or calculations for compliance purposes. Responsible for identifying moderately complex tax related issues and providing recommended solutions via research and/or position development, and documentation. Lead the preparation and review of moderately complex tax/accounting regulatory and tax compliance with limited supervision. Perform and document research and analysis on related accounting and tax issues. Guide team members and be a role model on moderately complex tax projects. Keep knowledge up to date of new tax and accounting developments as well as of EY standard technologies and processes related to job function. Responsibilities include Prepare or detail review complex financial closings, tax compliance filings and other tax related processes or tasks Compile and/or evaluate moderately complex data, computations, documentation and various tax and accounting technologies Responsible for Service Quality across identified aspects of delivery. Understand opportunity risk in relation to our Scope of Services Develop, document, and gain cross functional alignment on processes to support processes and internal teams Demonstrate deep technical excellence in specific offerings and broaden technical skills across capabilities. Maintain internal network by providing technical assistance to others within EY in area of expertise Provide effective oversight, feedback, and coaching to junior team members Mentor/coach team members to develop technical and leadership capabilities Skills and attributes for success Possesses and applies a comprehensive knowledge of accounting and finance principles, practices, and procedures to complete moderately complex assignments Proficient using Microsoft products such as Excel, Word, and Power Point Experience with financial and tax applications, such as Gosystems, Onesource TP, Corp Tax, as required by area of specialism Strong attention to detail Good communication skills (both written & verbal) Proven conceptual and analytical ability To qualify for the role you must have Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics 4 - 6 years of increasingly diverse or moderately complex experience in related field Ability to prioritize, handle and track multiple assignments Strong analytical and problem-solving skills Ability to work independently Some supervision skills will be required Strong oral and written communication as well as presentation skills Experience with financial and tax applications such as GoSystems, CorpTax, Onesource, as required by area of specialism Proficient using Microsoft products such as Excel, Word, and Power Point Proficiency in tax accounting systems Willingness to travel as needed, and working in a balanced hybrid environment Ideally, you'll also have CPA, EA, licensed attorney, Project Management Professional, or Six Sigma Black Belt, but not required What we look for We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $75,200 to $124,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $90,200 to $141,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.

YourOnlineMarketplace (YOM) is a tech startup company based in East Aurora, New York - just 20 minutes outside of Buffalo. We specialize in e-commerce and are positioning ourselves for continued strategic growth. At YOM, we pride ourselves upon offering a flexible and creative culture. We feel strongly about: Being an excellent communicator because our employees play a key role in ensuring a seamless customer experience through regular collaboration with internal and external stakeholders. Understanding the whole business because our employees are empowered to collaborate with one another in an effort to continually improve the efficiency of our customer-focused operations, which requires an understanding of how it all fits together. Having a strong attention to detail because our top priority is to deliver a smooth and efficient online shopping experience for our e-commerce consumer base. Being in the know of music, literature, and Hollywood trends because you'll have the opportunity to brainstorm and imagine product mixes that fit the needs and interests of our e-commerce consumer base. Job Description We are seeking a full-time Customer Experience Supervisor to join our operations. We're looking for a sharp, ambitious, creative and goal-driven problem solver to join our business. Key Responsibilities: Answering customer service inquiries over email based system and phone Act as the primary liaison with customers utilizing current system to process and track customer issues, change orders, returns, exchanges and buyer refunds Arrange for the return of any damaged / defective products to our suppliers including follow-up procedures to ensure that replacement products are received and refunds are properly credited to our company accounts Collaborate with other functions to develop product mix offerings Continually implement improved processes and procedures for managing interactions with customers and ensuring credits/re-shipments from suppliers Other duties as assigned including notifying customers when orders are shipped, cross-training in other departments, as well as administrative projects and related tasks to improve the overall quality and profitability of our company Extensive training and on-boarding will be provided to ensure your comfort and success. Benefits include paid holidays and an employer matching retirement plan. Hours are 9am-5pm Monday-Friday with some flexibility and the possibility of additional hours during peak sale seasons. Qualifications Requirements: Previous leadership experience Basic computer competency Strong capacity for problem-solving and developing creative solutions Willingness to learn new computer programs and systems Preferred Qualifications: Associates or bachelors degree (exceptional candidates with equivalent experience will also be considered) Previous customer service experience and/or e-commerce experience is helpful Additional Information All of your information will be kept confidential according to EEO guidelines.

The salary range for this position starts at $52,000- $63,000 annually, depending on experience, qualifications and location. Final compensation will be determined during the interview process Ivoclar has been a leader in dentistry for over a century. Today, we are one of the world's leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. We share one mission: Making People Smile! Are you passionate about global logistics, trade compliance, and customs operations? Join our team at Ivoclar as a Customs Analyst for North America. You'll ensure a smooth import/export processes, maintain compliance with international trade regulations, and coordinate inbound shipments within US Custom Brokers, Freight Forwarders and Carriers including routes and delivery schedules. Essential Functions: Coordinate inbound shipment with U.S. Customs Brokers, Freight Forwarders, and Carriers including routes and delivery schedules. Review import documents and freight invoices for accuracy. Allocate costs for management approval. Track inbound deliveries and provide tracking information to internal customers and managers Maintain strong relationships with import agents. Collaborate to resolve shipping delays. Continuously analyze delivery costs and recommend best method(s) of transportation Assign country of origin and appropriate U.S. harmonized tariff classification numbers to purchased products in ERP system. Maintain import documentation and ensure compliance to regulations and procedures Develop and provide regular reports to management on logistic activities Audit broker entries including filing entry amendments and performing free trade assessments. Your Qualifications: Minimum 3-5+ years of experience in customs, global logistics, or supply chain preferred Bachelor's degree in Business, Logistics, Supply Chain or related field recommended Knowledge of import requirements for the U.S. and Canada Experience in auditing entries and tariff classification strongly preferred Certified Customs Specialist (CCS) or Licensed Customs Broker (LCB) strongly desired. Organized with strong follow up, sense of urgency, and communication skills Highly motivated individual that is able to work independently, with a passion for problem solving and continuous improvement PC proficiency with intermediate knowledge of Microsoft Office Let's achieve our goal together. If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile. Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process. Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications New Account Representative with Anti money laundering experience (AML) and prior work experience in financial sector. At least 3 years experience opening new accounts. New Account Representative requires: Know your customer (KYC) Read/Write Spanish Knowledge of Excel, Word and Access New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...) Account documentation review experience-(Tax forms W-8,W-9 Corporate Resolutions, Articles of Incorporation, Articles of Association, By-Laws, Financial Statements, Certificate of Incorporation or Commercial Registry AML documentation New Account Representative duties: Conduct Due diligence and Know Your Customer (KYC) research for clients, as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process. • Analysis of accounts and client information according to prescribed internal control policies and procedures .• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes. • Execute and review negative media alerts from client screening and escalate where necessary .• Package client due diligence research and documentation for review by Relationship Managers. • Meet production target volumes and dates as advised Additional Information $25/HR 6 months

LANCASTER, NY OFFICE POSITIONS Be the Best at what you do and Save the Day! With over 90 years of continuously servicing the Western New York/ Buffalo region we've grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations even the leanest times. Our goal is to offer careers, not just “jobs”. Let's Get Right to the Good Part: What We Offer Competitive Pay ($50k-55k/year) and an enjoyable team to work with! Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting. New technology & phones integrated with our best-in-class software PTO, (upon eligibility), 6 paid holidays, Aflac, (60 days), 401k with company match, (1 year) Best-in-Industry training, as well as opportunities for advancement. Come join our team and help us win the day! The Big Task You will lead a staff of Customer Services Reps, Dispatchers, and Inside Sales Reps who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Key Sub Tasks Lead and train staff on the best ways to convert calls into booked service appointments. Manage dispatch to ensure the right technicians are matched to every job. Author and refine call scripts so they're clear, compelling and result in more appointments. Become an expert of our market, know the customer needs and how best to engage them. Monitor performance of staff, review recorded calls, advise them on how to promote our services, and prepare actionable data for management meetings and coaching. Formalize a coaching and training platform that's cost effective and measurable. Show employees how their individual contributions matter to the company's success. Ensure sufficient staffing to match the business demand and seasonal spikes. Desired Skills and Experience Possess the ability to inspire both personal and professional growth in our team members. Ability to provide unparalleled customer satisfaction. Ability to drive team performance to achieve all business goals and objectives. Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. Be proficient using a Windows computer, CRM, and Microsoft Office applications (Excel, Word & Outlook). Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo. Ready to apply? Please use the link / app on this page to apply. Equal Opportunity Employer Compensation: $50,000.00 - $55,000.00 per year About Zenner & Ritter Zenner & Ritter traces its roots to the late 1920's when Charles H. Ritter and his brother, Arthur Ritter, went door-to-door offering to clean coal dust out of duct work and furnaces. Bill Zenner, joined the business as Charles' business partner though shortly after, he left to manage a local hardware store. At that time, the company was well-known as Zenner & Ritter and has kept both names ever since. Charles H. Ritter grew the company from its humble beginnings into a well-known Buffalo-area heating and cooling business. His son, Charles C. Ritter assumed leadership of the business in the mid 1980's. For nearly 30 years, Charles C. Ritter was the driving force behind the business filling the company and its employees with his own unique combination of expressive communication and efficient service Sadly, Charles C. Ritter passed away in 2010 leaving Zenner & Ritter in the capable hands of his wife, Barbara Ritter. Today, Barbara and her son Brian Ritter lead what is now the largest residential heating and cooling company in Western NY. To serve the wider needs of its customers, the company recently launched a new residential plumbing division. And to stay in front of the available technology, the company is also growing a green products division which will offer products and services including geothermal heating and cooling, solar heat, and combined micro heat and power systems. Under Barbara and Brian's leadership, the company continues to evolve, but will always remain committed to providing the best prices and the friendliest service anywhere! *** NOW HIRING *** Zenner & Ritter, Inc. is continuing to grow after over 90 years of operations and is looking to applicants interested in CAREERS, not just a “job.” Our services include heating, air conditioning, plumbing, generator systems, indoor air quality, energy services, mitigation, ductless systems, electrical and more. We are also seeking applicants for management positions, our accounting group, inside and outside sales, customer service staff and other roles to contribute to a winning team. Full-time, part-time and flexible shift scheduling is available.

Text "GoCarWash" to 25000 to schedule an interview!! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Job Description Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more. Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together. At Hallmark Management, we offer: Paid time off Paid Holidays Annual opportunities for merit increases Medical, Dental, Vision Insurance Company Paid Life Insurance 401K with a company match Free Meal while working Free nonskid shoes Employee Assistance Program Job Related Duties & Responsibilities Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.) Holds team accountable through field coaching during the shift Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards Assures all station specific standards are always being met through the employees working in those areas Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service Communicate service issues/information to management as needed to assure a smooth-running operation Exhibits a customer comes first attitude Position Requirements: Background Check/Drug Screen Ability to work as part of a team Requires occasional lifting, carrying, pushing, pulling up to 40 lbs. Requires constant standing and walking

Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: * Tuesday: 1:30pm - 9pm * Wednesday: 8am - 4pm * Thursday: 8am - 4pm * Friday: 1:30pm - 9pm * Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? * Up to 32 days of paid time off * 14-16 paid holidays annually * Potential for annual raises and profit sharing * Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) * 401K with up to 4% employer match * Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. * Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. * Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. * Ensure that provision of services occurs as per individual life plans and/or agency contracts. * Provide crisis intervention as needed * Assist with training of staff in best-practice methods * Perform behavioral, Health and Safety Standards as defined in employee handbook * Ensure quality assurance in the provision of services * Maintain the rights of individuals being served * Assist in hiring and training of staff * Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations * Complete observations of DSP/Respite staff * Assist with program supply orders and field trip planning * Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: * Associate's degree in Human Services or related field * One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!

Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: Tuesday: 1:30pm - 9pm Wednesday: 8am - 4pm Thursday: 8am - 4pm Friday: 1:30pm - 9pm Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? Up to 32 days of paid time off 14-16 paid holidays annually Potential for annual raises and profit sharing Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) 401K with up to 4% employer match Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. Ensure that provision of services occurs as per individual life plans and/or agency contracts. Provide crisis intervention as needed Assist with training of staff in best-practice methods Perform behavioral, Health and Safety Standards as defined in employee handbook Ensure quality assurance in the provision of services Maintain the rights of individuals being served Assist in hiring and training of staff Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations Complete observations of DSP/Respite staff Assist with program supply orders and field trip planning Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: Associate's degree in Human Services or related field One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications High School diploma or equivalent Working knowledge of CMS and DOH regulations related to food service Associates degree in Food Service Management, Hospitality Management, or related field preferred Certified Dietary Manager preferred Demonstrated supervisory experience preferred Experience with DOH survey process preferred Computer skills consistent with nutritional software programs preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.