Customer service supervisor jobs in Hampton, VA

Job Title: Field Services - Manager Type: Contract About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Job Description: The Store Field Services Lead is responsible for overseeing the delivery of IT and operational support services across retail store locations. This role ensures that store systems, hardware, and applications are functioning optimally, while coordinating field service teams to provide timely resolution of incidents and proactive maintenance. Job Responsibilities: Leadership & Coordination Lead and manage field service technicians supporting retail store operations. Act as the primary point of contact for escalations from store teams. Coordinate with IT, facilities, and vendor partners to resolve complex issues. Operational Support Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.). Ensure timely response to incidents, service requests, and preventive maintenance tasks. Monitor service performance against SLAs and KPIs. Process & Continuous Improvement Develop and enforce standard operating procedures for field services. Identify recurring issues and drive root cause analysis to reduce downtime. Implement automation and best practices to improve efficiency. Stakeholder Engagement Collaborate with store managers, regional operations, and corporate IT teams. Provide regular updates on service performance and improvement initiatives. Support rollout of new technologies and store upgrades. Top Skills: Proven experience in IT field services or retail store support. Experience managing field service teams or contractors. Ability to work in a fast-paced, multi-location environment. Apply today or share profiles at ***************************

We're hiring a Field Services Manager (Retail Domain) Join Galent and help us deliver high-impact technology solutions that shape the future of digital transformation Job Title: Field Services - Manager Contract Top Skills: 1. Proven experience in IT field services or retail store support. 2. Experience managing field service teams or contractors. 3. Ability to work in a fast-paced, multi-location environment. Job Description: The Store Field Services Lead is responsible for overseeing the delivery of IT and operational support services across retail store locations. This role ensures that store systems, hardware, and applications are functioning optimally, while coordinating field service teams to provide timely resolution of incidents and proactive maintenance. Job Responsibilities: • Leadership & Coordination o Lead and manage field service technicians supporting retail store operations. o Act as the primary point of contact for escalations from store teams. o Coordinate with IT, facilities, and vendor partners to resolve complex issues. • Operational Support o Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.). o Ensure timely response to incidents, service requests, and preventive maintenance tasks. o Monitor service performance against SLAs and KPIs. • Process & Continuous Improvement o Develop and enforce standard operating procedures for field services. o Identify recurring issues and drive root cause analysis to reduce downtime. o Implement automation and best practices to improve efficiency. • Stakeholder Engagement o Collaborate with store managers, regional operations, and corporate IT teams. o Provide regular updates on service performance and improvement initiatives. o Support rollout of new technologies and store upgrades. Why Galent Galent is a digital engineering firm that brings AI-driven innovation to enterprise IT. We're proud of our diverse and inclusive team culture where bold ideas drive transformation. Ready to Apply? Send your resume to aravin.k@galent.com/*************************

Love the HVAC industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you! Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions. What We Offer Competitive pay, benefits, and opportunities to grow with us Incentive pay through bonus and spiff program The chance to make a big impact in a growing, family-owned business A supportive team that values safety, kindness, ownership, family and community Many advancement opportunities Retirement Plan with a company match Training and development Paid time off, Holiday pay & paid birthdays! What You'll Do Complete all general HVAC in-home service calls Establish customer rapport to sell the right products and services Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions Educate and assist customers in choosing the best finance options and maintenance plans Explain replacement opportunities for aging, inefficient or underperforming systems Understand your service criteria and hold yourself accountable for exceeding revenue goals Show yourself as professional and knowledgeable to win new referrals and repeat business Work alongside customer service and dispatch to ensure overall success of the business Maintain a clean, organized job site and well inventoried truck Participate actively in all training exercises, morning meetings, and events Train and mentor apprentices to ensure quick, accurate repairs and installations Be accurate and timely with invoices, timecards, curbside feedback and option sheets What We're Looking For 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams Strong verbal and written communication skills High integrity with advanced social skills and ability to make solid connections Highly organized with exceptional follow-through abilities Competitive individual contributor who also loves to win as a team A valid driver's license with a clean, safe driving record

Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.

Job Description Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions. What You'll Do Complete all general HVAC in-home service calls Establish customer rapport to sell the right products and services Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions Educate and assist customers in choosing the best finance options and maintenance plans Explain replacement opportunities for aging, inefficient or underperforming systems Understand your service criteria and hold yourself accountable for exceeding revenue goals Show yourself as professional and knowledgeable to win new referrals and repeat business Work alongside customer service and dispatch to ensure overall success of the business Maintain a clean, organized job site and well inventoried truck Participate actively in all training exercises, morning meetings, and events Train and mentor apprentices to ensure quick, accurate repairs and installations Be accurate and timely with invoices, timecards, curbside feedback and option sheets Requirements What We're Looking For 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams Strong verbal and written communication skills High integrity with advanced social skills and ability to make solid connections Highly organized with exceptional follow-through abilities Competitive individual contributor who also loves to win as a team A valid driver's license with a clean, safe driving record Benefits Competitive pay, benefits, and opportunities to grow with us Incentive pay through bonus and spiff program The chance to make a big impact in a growing, family-owned business A supportive team that values safety, kindness, ownership, family and community Many advancement opportunities Retirement Plan with a company match Training and development Paid time off, Holiday pay & paid birthdays!

Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(Customer Service) Excellent Customer service with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning. Must possess the ability to sit and/or stand for extended periods of time as required. Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks. Candidate needs to be able to lift up to 50 pounds. Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation. employee will be working the same schedule as the employee's in the department: Additional overtime hours may be needed with little to no notice depending on the work flow. Responsibilities: Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor. Assisting in the mail room sorting mail as needed and delivering the mail throughout the department. Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor. Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved. employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's. Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them. Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found. Thanks , Asma Khan Suri Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description M&L Management Solutions in Suffolk, VA is looking for a Parts/Tool Room Administrator to join our team. We are located on 1200 Gene Bolton Dr. Hangar 7. Our ideal candidate is self-driven, motivated, and reliable. Responsibilities Communicate with vendors regarding parts, warranty issues, tracking and receiving Order, track and follow up on items ordered Update and maintain accurate records on tools and parts Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with vendors We are Veteran Friendly! MOS's with similar skills: ARMY: 51C - 76C - 92B USMC: 0411 - 3043 - 3100 - 3051 - 3112 - 9958 USN: 1476- -811A - 7609 - 9590 2670

We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / Customer Service: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking. We are seeking highly motivated customer service and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customer service skills and are able to multitask that would be a huge plus! All Employees Enjoy: Employee meal discount program An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen Full Time Employees Enjoy: Paid Vacation Paid Holidays Health Insurance Customer Service and Kitchen Staff considered full time after a year of averaging over 30 hours per week. Retirement plans available to qualified employees please inquire if interested. DQ operators have been providing consumers with crave-satisfying treats and food since 1940. Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads. Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans. We are an Equal Opportunity Employer!

We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / Customer Service: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking. We are seeking highly motivated customer service and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customer service skills and are able to multitask that would be a huge plus! All Employees Enjoy: Employee meal discount program An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen Full Time Employees Enjoy: Paid Vacation Paid Holidays Health Insurance Customer Service and Kitchen Staff considered full time after a year of averaging over 30 hours per week. Retirement plans available to qualified employees please inquire if interested. DQ operators have been providing consumers with crave-satisfying treats and food since 1940. Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads. Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans. We are an Equal Opportunity Employer!

Join Our Team as a Service Supervisor in Hampton, VA! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance in Hampton, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts for our Hampton property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.

Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake. The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake. Duties include but not limited to: * Supervises a team of Family Services Specialists and Human Services Assistants; * Sets and enforces objectives for quality and quantity of work performed by the team; * Evaluates social service programs and budgets; * Applies appropriate human resource practices in the supervision of employees; * Establishes and maintains good working relationships with others; * Recommends policy changes based on evaluation of program effectiveness; * Deals with difficult or dangerous cases; * Interprets social service programs for other agencies and to the public; * Participates in community planning and development of new resources; * Complete hiring and annual performance appraisals; * Work in collaboration with law enforcement and emergency response personnel; After normal business hours supervisory coverage on a rotating basis ESSENTIAL TASK * Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination. * Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress. * Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents. * Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable. * Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility. * Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed. * Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information. * Serves as information resource for clients/residents, students, and professionals. * Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications. * Serves as emergency duty on-call Supervisor. * Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills. * Performs other related duties as assigned. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks. Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below: 1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content. 2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area. To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area. SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience. SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies. Preferred Qualifications * Supervisory experience or experience in the leadership role * Four years of Child Protective Services or Child Welfare Program experience * Willingness to assist in training new employees and complete field work in the community * Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare * OASIS system application knowledge * Case review experience * Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits

APPLY HERE TO BE CONSIDRED FOR THIS POSITION************************************************ ESSENTIAL TASK Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination. Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress. Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents. Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable. Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility. Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed. Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information. Serves as information resource for clients/residents, students, and professionals. Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications. Serves as emergency duty on-call Supervisor. Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills. Performs other related duties as assigned.

Full-time Description Summary/ Objective: The Call Center Supervisor serves at the direction of the Call Center Manager I to handle all escalated calls and facilitates effective resolution of provider and customer service-related issues/complaints. Primary Duties (90%): Assists in the supervision and coordination of the day-to-day activities to ensure the quality of the team's performance and production levels agree with Company's standards and meet Centers for Medicare & Medicaid Services (CMS) contractual requirements. Leads a team of Patient Service Representatives (PSRs) to provide high-quality customer service for the Medicare Helplines. Conducts quality assurance audits of teams to ensure the accuracy and timeliness of the Call Center's work products. Provides regular feedback, technical assistance, and moral support to the staff. Conducts continuous PSR call-monitoring via Media Exchange Interface for End Users (MXIE) to ensure call wait time is within contract requirements. Ensures team adheres to break and lunch schedules and ensures PSRs are logged into the correct telephone lines/queues. Coaches team to ensure excellent customer service practices and participates in the interview process. Initiates and coordinates ongoing training for new and existing Call Center staff. Assists the Call Center Manager I with complex work assignments, including developing and implementing Call Center processes and procedures to ensure accuracy and integrity. Exercises sound judgment and independence in performing all required functions. Assists in reviewing and analyzing Call Center management statistics to meet performance objectives. Participates in the continuous improvement process to identify quality issues and recommend solutions. Supports senior management in enforcing Company's policies. Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH). Performs other duties as assigned. Secondary Duties (10%): Staffs the Medicare Helpline directly and processes beneficiary calls and case intake as required. Attends annual security, rules of conduct, and conflict of interest training. Requirements Summary/ Objective: The Call Center Supervisor serves at the direction of the Call Center Manager I to handle all escalated calls and facilitates effective resolution of provider and customer service-related issues/complaints. Primary Duties (90%): Assists in the supervision and coordination of the day-to-day activities to ensure the quality of the team's performance and production levels agree with Company's standards and meet Centers for Medicare & Medicaid Services (CMS) contractual requirements. Leads a team of Patient Service Representatives (PSRs) to provide high-quality customer service for the Medicare Helplines. Conducts quality assurance audits of teams to ensure the accuracy and timeliness of the Call Center's work products. Provides regular feedback, technical assistance, and moral support to the staff. Conducts continuous PSR call-monitoring via Media Exchange Interface for End Users (MXIE) to ensure call wait time is within contract requirements. Ensures team adheres to break and lunch schedules and ensures PSRs are logged into the correct telephone lines/queues. Coaches team to ensure excellent customer service practices and participates in the interview process. Initiates and coordinates ongoing training for new and existing Call Center staff. Assists the Call Center Manager I with complex work assignments, including developing and implementing Call Center processes and procedures to ensure accuracy and integrity. Exercises sound judgment and independence in performing all required functions. Assists in reviewing and analyzing Call Center management statistics to meet performance objectives. Participates in the continuous improvement process to identify quality issues and recommend solutions. Supports senior management in enforcing Company's policies. Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH). Performs other duties as assigned. Secondary Duties (10%): Staffs the Medicare Helpline directly and processes beneficiary calls and case intake as required. Attends annual security, rules of conduct, and conflict of interest training. Essential Knowledge: Knowledge of Medicare or health-related business experience is required. Call Center supervisory experience using Call Center management tools and technologies. Strong technical writing in terms of documentation, procedures, scripts, etc. Strong desktop application tool experience (i.e., Microsoft Word, Excel, Windows, Internet Explorer, etc.). Essential Education: An associate degree plus three years of experience related to most of the job's essential functions, or a bachelor's degree plus two years of experience related to most of the essential functions of the job, or four years of experience related to the critical functions of the job. Essential Skills: Ability to provide excellent customer service. Ability to work independently with minimal supervision. Excellent written and verbal communication skills are required. Ability to direct others and work as a team member by maintaining good working relationships with co-workers, management, and customers. Ability to organize and coordinate multiple simultaneous tasks in a team environment. Skilled in interpersonal relations and conflict resolution. Strong analytical ability and problem-solving skills. Experience and skill in word processing, basic spreadsheet, and presentation software applications. Familiarity with database software programs (Microsoft Office). Ability to give and receive feedback. Organizational “Fit” Considerations: Must be flexible and proactive in covering and overseeing services provided by the area or function under the Call Center Supervisor's control. May require extended work hours during the week, weekends, holidays, on-demand to prevent adverse situations. Schedules vary and include weekends and holiday shifts. Requires establishment and maintenance of good working relationships with people at all levels within Company and physicians and others outside of Company. SCA Coverage: Company is a federal contractor under the McNamara-O'Hara Service Contract Act (SCA). The McNamara-O'Hara Service Contract Act (SCA) covers prime contracts of over $2,500 entered by the federal government and the District of Columbia. The principal purpose of the contract is to furnish services in the U.S. through the use of service employees. The definition of “service employee” includes any employee engaged in performing services on a covered contract other than a bona fide executive, administrative, or professional employee who meets the exemption criteria set forth in 29 Code of Federal Regulations (CFR) §541. Under the SCA, covered employers must pay the prevailing wages and benefits in the locality at a minimum-as determined by the U.S. Department of Labor (DOL) in a wage determination. The position of Call Center Supervisor is considered a “service position” and is mapped to the Occupation Code and Title 01113 - General Clerk III of the current Wage Determination. For more information on this Occupation Code, please refer to the SCA Directory of Occupations at ************************************************************************* Wage determinations and employee rights on government contracts are posted in break rooms (or an alternative location where labor law posters are displayed) for employees to review. Commence.AI is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application process due to a disability, please contact Human Resources at ************** or **************. Please note that unless you are requesting accommodation, all applications must be submitted through our online application system. Salary Description $50,000-$55,000

The successful candidate will join the Maintenance Directorate to support the Center Maintenance, Operations, and Engineering Contract (CMOE) located at NASA Langley Research Center. The Integrated Operations Center Supervisor will report directly to the Asset Information Manager. Responsibilities: Monitor and troubleshoot anomalies on the LaRC computerized building automation monitoring systems in the Integrated Operations Center (IOC), which consists of the Center's Energy Management, BAS/HVAC control systems, the Base Power Distribution and Duty Office Industrial Alarms. This is a 24/7/365 operation which consists of three shifts. Ability to program override modifications, run trend reports, track energy usages, and troubleshoot issues using the graphical interfaces in the Trane Ensemble workstation due to changes in building occupancy or calls to support the air-conditioning and electrical shops with HVAC equipment is a plus. Responds to all industrial alarms using written procedures. Monitor power distribution on the NASA campus and work with the NASA Energy Manager to look for opportunities to reduce power consumption and build in efficiencies in the use of energy in the BAS. Reduce energy costs where feasible by maintaining environmental and temperature set points. Act as Main Work Control Center after hours, weekends and holidays. Must be knowledgeable in troubleshooting Direct Digital Controlled (DDC) systems and their electrical interfaces with commercial HVAC equipment through the BAS. Be dependable, reliable and be able to work in a customer service environment. U.S. Citizenship Required. 3-5 years experience in operations, logistics, manufacturing, or a related field, with a proven track record in a supervisory or leadership role. High School Diploma/GED is required. Bachelor's degree in Business Administration with an Energy Management concentration, Operations Management, or a related field is preferred. A successful candidate must be able to interpret drawings, trend graphs, services manuals, and must be knowledgeable of HVAC/Building Automation Systems (BAS). Knowledge in Trane Ensemble, Trane Summit is desirable. Successful candidate will need to acquire a Certified Energy Manager certification (CEM) or Energy Manager in Training (EMIT) certification within the first year. Work Environment: Office environment. (80%). Test/Industrial Environment -Test Facility Environment- Potential exposure to areas of high noise levels, hazardous propellants, explosives, chemicals and industrial facilities. (20%) Travel between various facilities and during test operations may be required and may bring exposure to loud noise and potentially hazardous equipment operations (10%) Physical Requirements: Must have sufficient mobility to enter into confined spaces, crawl into or onto various assemblies while maintaining a clear vision of safety is required. Potential exposure to high noise levels, hazardous chemicals, propellants and the like. Appropriate PPE and training will be provided for all conditions. Must be able to walk, stand, bend, twist and sit for extended periods as well as climb, crawl, and lift up to 35 lbs. Equipment and Machines: Facility operations display/keyboards/mechanical/electrical control/HMI. Machine, power, and hand tools. Standard office equipment (PC, telephone, fax, copier, etc.) (70%) Control room test operation display/keyboards/mechanical/electrical control devices (30%) Attendance: Regular attendance mandatory (100%) Overtime/work outside normal schedule required ( Other Essential Functions U.S. Citizenship required. Valid Real ID compliant identification - ******************* Must be able to obtain and maintain a security clearance. Must be able to work in a team atmosphere. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety/risk hazard to the employee or others. The work environment requires the ability to cooperate and work with individuals at all levels of the company and the client organization. Employees will exercise diligence when developing a Safe Plan of Action (SPA) for each task performed. Your SPA is a Company provided tool to be used for the prevention of incidents, accidents, and injuries; as such, it is the most important tool that you are required to use.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team. MAJOR JOB DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience. * Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards * Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary. * Provides quality assurance support and direction to field staff regarding new or existing technologies. * Performs field safety observations and quality control checks in accordance with company TQA requirements. * Resolves and proactively prevents customer escalations * Establishes positive employee relations through effective individual and team communication and provide ongoing support * Regularly observes and mentors employees in regard to safety, quality, productivity and well-being Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met. * Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback * Ensures staff has and maintains necessary company-issued tools and equipment * Facilitates cross-functional communications and cooperation with internal departments and service partners * Instills knowledge of all company products and services * Maintains records and documents in accordance with company policies and procedures * Adheres to industry specific local, state, and federal regulations, as applicable * Knows, understands and follows company policy * Performs other duties as requested by manager REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner * Advanced understanding of the TCP/IP stack and associated abstraction layers * Advanced knowledge of network designs, network architectures, and network topologies * Basic knowledge using software tools to support the current operations * Knowledge in basic network devices and network appliances * Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment * Ability to use personal computer and software applications including Microsoft Office Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) * Ability to use handheld communication devices and applications * Work and travel in inclement weather * Valid driver's license with satisfactory driving record within Company required standards Required Education * Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Required Related Work Experience and Number of Years * Field Technician work experience preferred - 5+ * Supervisory experience in a technical environment preferred or equivalent work experience * Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling * Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge * Ability to successfully manage face-to-face customer interactions and resolutions * Demonstrated leadership qualities * Ability to handle multiple projects and tasks * Ability to prioritize and organize effectively * Ability to supervise and motivate others * Moderate knowledge of residential and commercial facility construction design/layout * Basic knowledge of company products and services Preferred Related Work Experience and Number of Years * Supervisory or leadership experience - 1+ WORKING CONDITIONS * Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold * Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions * Work in commercial or factory type environments * Work outdoors in all kinds of weather and at all times of the day or night * Work performed near power lines and electricity * Work and travel in inclement weather * Some work may be performed in an office environment * Work performed at various heights above ground on telephone/power poles * Some out of town and overnight travel as the business needs dictate * Occasionally required to work overtime as the business needs dictate * Ability to work weekends or a second shift as the business needs dictate #LI-MW3 #LI-MW3 TCB401 2025-66102 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Target Hiring Range: $43,916. 40 - $49,905. 00 Based on Experience

Job Description Supervise the day to day operations of Day Services. Responsible for supervising and assuring proper staffing patterns by reviewing staff schedules to ensure coverage of clients, staff training and any other staffing issues relating to the direct supervision of staff. Completing Intakes, ISPs and quarterly reports. Overall responsibility of activity planning and community outings.

Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. General Work Tasks (Illustrative Only) - Supervises Family Services Specialists, assistants and others; Sets and enforces objectives for quality and quantity of work performed by unit; Evaluates social service programs and program budgets; Applies appropriate human resource practices in the supervision of staff; Establishes and maintains good working relationships with others; Recommends policy changes based on evaluation of program effectiveness; Deals with difficult or dangerous cases; Interprets the program to other agencies and to the public; and Participates in community planning and development of new resources, jobs and community work sites. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable. Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening. Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer

Job Description Love the HVAC industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you! Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions. What We Offer Competitive pay, benefits, and opportunities to grow with us Incentive pay through bonus and spiff program The chance to make a big impact in a growing, family-owned business A supportive team that values safety, kindness, ownership, family and community Many advancement opportunities Retirement Plan with a company match Training and development Paid time off, Holiday pay & paid birthdays! What You'll Do Complete all general HVAC in-home service calls Establish customer rapport to sell the right products and services Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions Educate and assist customers in choosing the best finance options and maintenance plans Explain replacement opportunities for aging, inefficient or underperforming systems Understand your service criteria and hold yourself accountable for exceeding revenue goals Show yourself as professional and knowledgeable to win new referrals and repeat business Work alongside customer service and dispatch to ensure overall success of the business Maintain a clean, organized job site and well inventoried truck Participate actively in all training exercises, morning meetings, and events Train and mentor apprentices to ensure quick, accurate repairs and installations Be accurate and timely with invoices, timecards, curbside feedback and option sheets What We're Looking For 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams Strong verbal and written communication skills High integrity with advanced social skills and ability to make solid connections Highly organized with exceptional follow-through abilities Competitive individual contributor who also loves to win as a team A valid driver's license with a clean, safe driving record Powered by JazzHR 0k7f2BTEHO