Customer Service in Fraud (Hybrid) - Starting at $20.05/HR
Customer Service Supervisor Job 19 miles from Hazelwood
Citi is GROWING in O'Fallon. We are hiring 100+ people. Training classes will begin soon. APPLY NOW!!
The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.
***UP-TO-DATE RESUME IS REQUIRED TO BE CONSIDERED FOR INTERVIEW.***
Responsibilities:
Perform investigation of potential fraud activity on existing credit card accounts.
Respond to inbound client inquiries and assist with specific service-related requests and concerns
Provide solutions to client issues through the usage of all available resources under limited supervision
Complete assigned tasks in an accurate and timely manner
Consistently achieve individual and team performance targets
Contact card members to verify charges and recent activity to identify any potential fraud
Ensure a positive customer experience while
Determine specific verification procedures to be used in processing customer's information
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
Qualifications:
Minimum 1 year of customer service experience
Ability to process both inbound and outbound client calls
High attention to detail with the ability to interpret data and organize information
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Education:
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
#CustomerSupport
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Job Family Group:
Operations - Services
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Job Family:
Fraud Operations
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Time Type:
Full time
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Primary Location:
Ofallon Missouri United States
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Primary Location Full Time Salary Range:
$41,600.00 - $53,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Feb 28, 2025
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs.
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E&I Team Manager
Customer Service Supervisor Job 12 miles from Hazelwood
Flexsys Americas, a leading manufacturer of tire additive products, has an immediate opening for an E&I Team Manager at its Sauget, IL location. This position is responsible for supporting and optimizing both field execution and work order planning processes for maintenance activities in the assigned areas of responsibility. This position will work closely with the Maintenance Department. The E&I Team Manager has direct supervisory oversight and performance accountability for the maintenance activities performed by the in-house plant electricians and select contractors. The salary range for this role is $80,000 to 105,000 based on the candidate's experience. This position reports to the Maintenance Manager.
Responsibilities:
• Ensure that all maintenance tasks are performed in a manner that is supportive of the site core value of achieving an incident -free workplace.
• Demonstrate behaviors and establish expectations that support the vision and a strategy for achieving excellence with respect to all site maintenance activities.
• Manage and optimize maintenance performance and productivity through the establishment of clear performance expectations, coaching on individual performance and delivery of appropriate recognition and accountability for results.
• Provide technical/problem solving assistance for mechanics and work to further develop the independent problem-solving abilities of maintenance employees.
• Work collaboratively with the site Reliability Team to achieve significant improvement in the operational reliability of critical process equipment.
Job Planning Responsibilities:
• Backlog management including participation in weekly backlog reviews
• Participate in the development of a weekly schedule
• Plan of routine, improvement and turnaround maintenance work orders
• Development/upgrade of maintenance work plans in SAP
• Development/upgrade of Bill of Materials (BOMs) for all equipment.
• Entry of Equipment Master Data
• Compliance with preventive and predictive work order completion targets
• Coordinate work with outside resources
• Collaborate with the site Procurement/Stores function to optimize Stores functionality and spare parts availability for planned work
• Scope and physically inspect the job
• Identify the necessary resources including craft skills, equipment, parts, materials required, contractor support, tools
• Procure the necessary parts and materials to execute the job
• Estimate labor hours
• Procure drawings and specifications
• Specify permit requirements
• Evaluation of maintenance plan creation or upgrade
• Evaluation of preventive/predictive maintenance tasks
• Ensure job walk downs are completed to mitigate concerns and share learnings/observations with the crew
• Observe work execution and hold craft persons accountable for safety behaviors, following the job plans, and quality of workmanship
Requirements
Required Qualifications:
• High School Diploma/GED required
• Minimum 5 years of experience in a maintenance position supporting chemical operations
• Computer proficiency in Microsoft Word, Excel and Outlook
• Ability to read and interpret equipment drawings
• Must be a self-starter and able to manage multiple tasks at a time
• Strong planning, organization, facilitation, communication and interpersonal skills
• Analytical skills and a desire to provide “attention to detail”
Preferred Qualifications:
• Knowledge of SAP
Customer Service Representative, Sales
Customer Service Supervisor Job 8 miles from Hazelwood
Newco Enterprises is a leading manufacturer of commercial coffee machines that has been brewing up innovations for 50 years. Founded in 1974, Newco has grown from humble beginnings into an industry leader known for its commitment to quality and customer satisfaction. Our state-of-the-art, climate-controlled manufacturing facility now houses the latest Amada metal fabrication machinery, positioning us for even higher levels of quality and efficiency. Be part of our continued success by joining our Customer Service team!
Reporting to the Customer Service Manager, this person will:
Handle incoming calls and emails from customers and internal sales teams.
Receive and process routine customer orders, inquiries, and/or customer issues related to pending orders.
Engage in upselling and cross-selling by recommending additional products or services that enhance the customer experience.
Assist customers in selecting the right products or services based on their needs and preferences.
This is a full-time position working Monday - Friday, 8:00 am - 4:30 pm. We would prefer some Customer Service experience, but it is not required, and we will train the right person. We are looking for an individual with an outgoing personality and solid work ethic.
Newco offers medical, dental, vision, disability and life insurance after 30 days and 401K with company match after 90 days of successful employment.
Requirements:
Excellent attendance record
Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude.
Previous experience in customer service or sales, with a focus on upselling or cross-selling, is a plus.
Excellent communication and interpersonal skills.
A positive attitude and the ability to build rapport quickly.
Strong problem-solving skills with attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to interact with customers with tact and courtesy, and an enthusiastic, team-oriented attitude.
PI08a7d963636d-26***********7
Customer Care Specialist
Customer Service Supervisor Job 14 miles from Hazelwood
Job Title: Customer Care Specialist
Reports to: Customer Care Manager
FLSA Status: Salary Non Exempt
Travel: Travel requirement 10-15%
Reporting to the Customer Care Manager, the Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines.
Essential Duties and Responsibilities:
· Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor's product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies.
· Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary.
· Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures.
· Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio.
· Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements.
· Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements.
· Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives.
· Other duties may be assigned.
Requirements:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirements/Work Experience:
Bachelor's Degree or equivalent work experience
3+ years of experience in customer service; preferably in a manufacturing environment
Experience with ERP Systems is desired
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
· To perform this job successfully, an individual should have knowledge of Microsoft Suite - Word, Excel, PowerPoint.
· Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce.
· Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Strive to meet service level objectives by providing timely written and verbal communication to our customer base. All duties will be performed with a sense of integrity and commitment to achieve customer satisfaction metrics
· Excellent verbal and written skills, ability to communicate clearly and effectively with all levels within the organization, excellent organizational, planning and people skills, ability to lead initiatives that require project management and comfort in interacting and influencing at all levels within the organization.
· Adaptability - quickly adapts to changes in the work environment and manages competing demands. Ability to work flexible hours to ensure proper coverage as business requirements change.
· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Demonstrates flexible and efficient time management and ability to prioritize workload
· Ability to prioritize and manage multiple tasks in a fast-paced environment with a focus on results and quality. Ability to handle sensitive and confidential situations and documentation. Understanding of, and ability to assist with the resolution of employee performance management and conflict issues effectively. Must exhibit a high level of personal integrity and reliability on both organizational and business issues.
· Analytical - Strong analytical skill set and demonstrated ability to work with cross-functional teams to quickly analyze problems and develop effective solutions. Collects and researches data; Uses intuition and experience to complement data.
· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information
skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.
Equal Opportunity Employer, including disability/protected veterans
PI02c875010bcc-26***********8
Specialist Customer Care
Customer Service Supervisor Job 12 miles from Hazelwood
The responsibilities of the Specialist Customer Care include representing Consumer Product Partners to customer and customer to Consumer Product Partners; responsible for end to end order management process. Identifying and resolving any issues that would prevent orders from being processed and fulfilled completely; working closely with internal teams to ensure customer requirements are met and customer is serviced at expected service level.
Essential Duties and Responsibilities:
Responsible for end to end Order Management process timeliness and accuracy to support both internal and external Customers. Includes but not limited to - EDI discrepancy resolutions; Pricing, Lead Time, Terms, UOM, etc.;
Manage promotional orders to ensure sufficient lead-time and resolve discrepancies with customer and Supply Planning; communicate any unplanned or changes in demand to the organization so forecast and schedules are accurate to meet customer's requirements
Manage conversion item transitions with Customer, including cut-over strategy; minimizing service gaps and obsolete inventories
Manage exiting item run-out strategy with Customer; communicating cross-functionally to avoid obsolescence and minimize service gaps
Collaborate with Sales Team to manage and minimize aged inventory and slow moving inventories
Prepare Customer specific reports as required - Shipment and Cut reports; additionally - Service Level Summaries as required including root cause and get well for service challenged items
Review customer service levels - actual vs. goal, determine causes of negative variances, make recommendations as required to maintain goal
Allocate finished product to orders in cases where product availability is not sufficient to cover orders, work cross-functionally to determine product availability dates
Communicate regularly with Sales concerning the status of each account (examples: new products, conversions, shortages, etc.); highlight and bring to Sales and/or Sales Support attention the status of conversion timing alignment and potential service issues.; work with Sales Support/Graphics to expedite artwork activation
Maintain strong, professional and positive relations with assigned Customers to always strive for Best in Class Service
Provide back-up support for Customer Care Team members
Supervisory Responsibilities: None
Competencies
Behavior: Exhibit team player qualities to include cooperation and coordination: professional interaction with internal and external customers, all day, and every day
Attendance: Present for work when scheduled is a mandatory function
A positive, customer-centric attitude with a foundation of strong listening skills, and ability to understand and respond to customer needs while being committed to a best in class customer service philosophy
Ability to seek and integrate input from participants in a variety of functions, as well as participate in collaborative processes across organizations
High urgency to attend to issues, and close follow up on issues
Excellent written & verbal communication skills
Strong organizational and planning skills
Attention to detail and accuracy
Team oriented
Self-starter, operates with a sense of urgency; ability to work independently and under pressure to meet deadlines
Ability and willingness to adopt and learn new technologies and skills
Capacity to solve problems and deal with a variety of situations concurrently
Proactive in identifying, resolving and communicating challenges
Possess excellent follow-up capabilities, ability to prioritize and handle several tasks/projects simultaneously
Communicates in a clear, effective speaking manner for the purpose of explaining information to Customers and associates
Displays strong traits of intellectual curiosity
Other duties as assigned
Certificates, Licenses, Registrations: None
Travel
Ability to travel as required
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Qualifications
Requirements
Education Requirements:
Bachelor's Degree required.
Experience Requirements:
Minimum five years Customer Service or Bachelor Degree, experience in a manufacturing environment is a plus.
Three years of computerized order entry and inventory control systems
Intermediate Microsoft Outlook, Word, Excel & Power Point user
SAP a plus
Team Leader- High Net Worth
Customer Service Supervisor Job 12 miles from Hazelwood
Your passion. Our purpose. This could be powerful. Maybe the markets keep you up at night. Trusts are your forte. Or your idea of a perfect day at the office is a deep dive into equity research. Whatever your passion, at Edward Jones it will have purpose. Your work is meaningful - because it has a singular focus: client relationships. What you do every day helps people achieve and protect their financial goals. Impacting lives for the better. And with our remarkable work-life flexibility, one of the lives it could enhance is yours.
Job Overview
Position Schedule: Full-Time
Team Overview:
Do you have a desire to be a part of the wealth management process? Do people consider you a strategic thinker and strong collaborator? Do you have a strong background in financial planning and experience with complex financial planning concepts? What about a deep understanding of the Financial Advisor role and serving clients? If you answered yes to these questions, joining the Edward Jones High Net Worth team could be the right opportunity for you!
This team sits within the Wealth Management Advice and Solutions (WMAS) division. WMAS Purpose: We innovate, develop, evolve, and manage integrated advice, planning, products, and services (APPS), leveraging deep understanding of client and branch team needs. We enable branch teams to deliver unparalleled value for our clients and communities through wealth management offerings and experiences, from discovery to planning and implementation, supported by thought leadership and expert services.
Wealth Management Consultation is an area within WMAS that serves as the planning and investment portfolio advice consultation group to support the delivery of financial planning services and implementation of the Edward Jones planning and investment solutions. We serve as a resource that our branch teams can utilize to implement wealth management Advice, Planning, Products, and Services (APPS). We partner with WMAS stakeholders to deliver formalized, advanced, and personalized advice from subject matter experts, with a particular focus on implementation of planning, portfolio construction, advice, and guidance. We provide our branch teams with a holistic view of planning and portfolio management across their business, including analytics and visualizations, while helping them deliver the comprehensive wealth management services that our clients desire.
The Edward Jones Wealth Management Consultation High Net Worth team provides an end-to-end, high-net-worth (HNW) client experience (Clients with $10 million or more) by partnering with our branch teams to provide ongoing client services including holistic financial planning, tax and estate planning services via trusted 3rd parties, plan implementation via expanding sets of Edward Jones products and services, and ongoing reporting and support.
What You Will Do:
The HNW Team Leader, will Lead a team of financial planners and subject matter experts holding advanced designations who are responsible for supporting branch teams and complex client engagements to better meet client needs and deepen client relationships through the delivery of our HNW client experience. This team will be responsible for the performing deep discovery, constructing financial plans where they are held to a fiduciary standard, and collaborate with 3rd party service providers to deliver on an elevated and personalized private client service experience. We work in a highly collaborative and fast-paced environment, where we welcome fresh perspectives that allow us to continually exceed client expectations in an ever-evolving landscape.
The team leader is expected to run the day-to-day business, including creating and ensuring alignment to all written supervisory (WSPs), standard operating procedures (SOPs) and oversight of risk associated with working directly with branch teams and clients. The team leader is also expected to hold the team accountable to for exceeding business results and will be required to ensure all financial planning recommendations are suitable and align to client goals.
Responsibilities include:
Develop and execute team objectives and drive team performance (feedback, training & coaching) in support of department and firm objectives.
Communicate and advise financial advisors and clients to gain understanding of client's needs, aid in documenting client goals, articulate investment strategy and recommendations, identify expertise needed to help the client achieve their goal, and help build relationships with clients and financial advisors.
Act as an advanced subject matter expert in their area of emphasis and have a strong understanding of financial planning topics, broad market opportunities and translate to strategic initiatives within various business areas to identify, create, and develop the most advanced client focused business building ideas.
Act as a resource for firm strategy, knowledge and interpretation of industry rules and regulations, and potential rule changes as it relates to area of expertise and translates to strategic initiatives within various business areas.
Perform as a subject matter expert on the most advanced topics including tools or client solutions to our branches through the various channels available within the department such as webinars and field-based training meetings. This may also include providing expertise for content development and acting as a subject matter expert for formal training programs lead by Enterprise Learning, WMAS Content Creation or other areas.
Lead department, division, and/or firm-wide committees and projects; demonstrating the ability to influence without authority with peers and senior leaders.
Manage, create, and ensure adherence to department written supervisory procedures (WSPs) and Standard Operating Procedures (SOPs) for communication with the public, professional designation reviews, and information barriers.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Hiring Minimum: $136571
Hiring Maximum: $232541
Read More About Job Overview
Skills/Requirements
What Experience You Need:
Bachelor's degree required; Advanced degree preferred
Active Series 7, 24, & 66 preferred or obtained within 6 months of hire
CFP designation required
Ability to travel to target markets up to 20%.
State Life and Health Insurance license preferred or obtained within 6 months of hire
Analytical & Critical Thinking, Decision Making, and Problem Solving
Branch Systems and Tools, Business Acumen, Project Planning, and Stakeholder Management
Leadership Development, Talent Management, Change Management, and Continuous Improvement
Wealth Management and Financial Planning
*Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
Read More About Skills/Requirements
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Read More About Awards & Accolades
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#LI-HO
Customer Experience Manager
Customer Service Supervisor Job 38 miles from Hazelwood
Key Responsibilities
Lead, develop, and execute best in class service model strategy for premier customers in the areas of applications and customer service
Drive best in class speed and quality in application development to improve conversion rate to 50%+
Oversee customer feedback process and utilize feedback to drive regular continuous improvement. Lead cross functional teams to focus and drive for service improvement priorities to directly influence the division's Likely to Recommend (LTR) customer ratings. Accountable for achievement of WIN strategy LTR service levels.
Conduct breakthrough simplification of processes, roles, and workload using POP tools to optimize resources within team
Assess, develop, and manage talent to support the needs of the business.
Develop and lead segmented customer service team by premier and select. Best in-class service for premier, market matching service for select, while reducing cost to serve for select.
Develop and maintain commercial processes across a designated segment of the organization.
Engage and network with Parker divisions, other, and monitor competitors for trends. Adapt strategy based on evolving environments.
Qualifications:
Bachelor's degree in business or related field - MBA preferred
Global sales or customer service experience preferred
Minimum 2-3 years experience in leading teams
Proven experience driving positive customer experience
Strong leadership skills with ability to influence across the organization
Excellent customer service skills required
Knowledge and proven experience leading a team to make process improvements
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor
Additional Comments:
The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to *************************************************************** or
**************************************************************
Mortgage Customer Experience Specialist
Customer Service Supervisor Job 12 miles from Hazelwood
Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO!
Contract/temp to Hire
$22-23/hr W2
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Qualifications:
Mortgage experience is required
Bilingual Spanish is a plus
General understanding of applicable Federal, State and Local mortgage regulations a plus
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service and Sales Representative
Customer Service Supervisor Job 7 miles from Hazelwood
Customer Service/Sales Representative
Are you ready to take your customer service skills to the next level and launch a career in sales? Whether you're experienced or just starting out, we provide all the training, support, and tools you need to succeed. No prior sales experience? No problem-we've got you covered!
About Us
We proudly represent a wide array of clients who are dedicated to delivering exceptional value to customers. These clients rely on our team to expand their market share and boost brand awareness through personalized, face-to-face sales campaigns.
Our proven strategies help us connect directly with new customers, explain product and service options, answer questions, and complete contracts, all while building meaningful relationships that drive results.
What We're Looking For
We want candidates who:
Love working with people and have an outgoing personality that attracts attention.
Can work independently or as part of a team.
Have an interest in developing sales skills.
Take pride in their work and strive for excellence.
Are available for full-time hours.
Maintain a polished, professional appearance and attitude, as we interact directly with customers daily.
Why Join Us?
Our company is growing rapidly, and we need ambitious individuals to grow with us! Over the next 6 months, we'll be expanding into additional markets, which means exciting opportunities to lead and manage campaigns, train sales assistants, and oversee client accounts.
We offer a fast-paced, structured Business Development Program that's perfect for motivated people ready to produce results and thrive in the sales and marketing industry.
Apply Now
Send us your resume today to take the first step in your career journey! We have multiple positions to fill, but the selection process is already underway. Don't miss your chance-apply now!
Managed Services Manager
Customer Service Supervisor Job 12 miles from Hazelwood
Covenant Technology Partners is a US based Microsoft Partner, management and technology consulting and Managed Services firm specializing in helping our clients through innovative use of Microsoft technologies. Our team members grow in an energetic, team-oriented and entrepreneurial-minded firm with challenging consulting projects and Managed Services engagements. Covenant attracts highly qualified and diverse professionals nationwide with the right combination of business, technical and creative skills. Our consultants are motivated to make a personal impact on both the growth and success of the firm and their personal careers.
The Manager, Managed Services oversees the delivery of IT services, manages client relationships, ensures service level agreements (SLAs) are met, and handles project management responsibilities to ensure smooth implementation and operation of services. This role is critical in maintaining the highest standards of service and client satisfaction.
The work location for this role is flexible if approved by Covenant except this position may not be performed remotely from Colorado and California.
Responsibilities:
Oversees the delivery of managed IT services to clients, ensuring high levels of performance and compliance with SLAs.
Manages client relationships, acting as the primary point of contact for clients regarding service delivery and project management.
Prepares, schedules, and drives Quarterly Business Reviews with all Managed Services Clients.
Takes ownership of the Managed Services business portfolio. Actively engages with client managers and solution leads to align on identified opportunities. Aggressively identifies and pursues Manages Services pipeline opportunities to increase profitability.
Creates and maintains the vision for the Managed Services business including the annual business forecast and business plan. Regularly meets with business stakeholders to align on pipeline and business forecasts. Reviews and provides regular progress reports to business leaders in both written and in-person presentation forums.
Defines critical Key Performance Indicators within the Managed Services division. Actively monitors to trends and optimization opportunities.
Actively monitors Service Board and ensure tickets get assigned properly as they come in. ConnectWise experience is a plus.
Establishes and maintains robust vender relationships with key venders included Microsoft and ConnectWise.
Coordinates and leads project management activities for service implementations and ongoing operations.
Uses AI and automation to improve efficiency and productivity with the managed services space.
Reviews and approves time entry and client invoicing and proactively manages actuals to budget.
Operates with an agile environment to meet dynamics needs of business.
Focuses on flexibility, scalability and remote access within hybrid and cloud environments.
Monitors and reports on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
Collaborates closely with Marketing team to generate and update go to market materials related to Managed Services. Periodically provides blog and client newsletter content.
Generates and maintains MSP related Intellectual Property and documentation.
Collaborates with internal teams to develop and implement service improvement plans.
Participates in internal projects and initiatives as assigned.
Ensures adherence to company policies, procedures, and best practices in service delivery.
Mentors and supports team members, fostering a culture of continuous improvement and professional development.
Stays current with industry trends and advancements in technology to ensure the company remains competitive.
Works continuously to improve project management and operational processes to enhance efficiency and effectiveness.
Qualifications:
Education, License or Certification:
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience.
Project Management Professional (PMP) or equivalent certification preferred.
Experience:
Minimum of 5 years of experience in IT service delivery or managed services.
Experience in Cloud Platforms.
Experience with ConnectWise is a plus.
Experience with Microsoft solutions a plus - Data & AI, Digital and App Innovation, Dynamics, Modern Work, Security & Infrastructure.
Proven experience in project management, including planning, execution, and monitoring of IT projects.
Strong understanding of IT service management (ITSM) frameworks and best practices.
Excellent client relationship management skills.
Strong leadership and team management abilities.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country's heroes. We hope you consider joining the Covenant family.
Covenant is committed to the full inclusion of all qualified individuals. As part of this commitment, Covenant will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *******************
Service Manager
Customer Service Supervisor Job 13 miles from Hazelwood
The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.
Rush Truck Leasing opens the door to the world of opportunity. We are the premier commercial transportation solutions provider for businesses across North America. Our network of Idealease and PacLease partners allow us to offer our customers complete truck leasing and rental solutions across our network of dealerships. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities:
Prepare and administer an annual operating budget for the service department.
Monitor and control the performance of the department using appropriate reporting and tracking systems.
Monitor technicians' daily productivity reports and corresponding payroll records.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Prepare pricing guides and maintenance menus for frequent labor operations.
Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
Maintain reporting systems required by general management and corporate personnel.
Benefits:
We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
Basic Qualifications:
High school diploma.
Two years' service department experience in a commercial dealership environment.
Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Client Service Representative
Customer Service Supervisor Job 22 miles from Hazelwood
Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm, Slagle Financial, in Edwardsville, IL is seeking to add a Client Service Representative to our team!
The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business.
Job Description:
The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery.
Key Skills:
Strong organizational skills
Excellent communication; written and verbal
Attention to detail and accuracy
Proactive management style and consistent follow-through
Active Listening and Decision Making
Minimum Requirements:
Finance/associate's degree preferred
Financial Industry experience preferred
Experience with MS Office Suite and the ability to learn new software quickly
CRM experience
Responsibilities:
This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include:
Client Service
Assisting clients with overall maintenance of annuity accounts
Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc.
Filing death claims for deceased clients.
Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim.
Keeping databases updated with closed accounts, portfolio values, and general information.
Helping clients with online registrations for accessing accounts via Orien or directly through company website.
Respond to incoming and outgoing client inquiries by phone and email requests.
Running annual RMD report for eligible clients; ensuring required distributions are taken.
Act as liaison between clients and financial advisors when needed.
Meeting with clients if necessary.
Balance Sheet, completion, and Appointment Prep
Assign task provided by advisor dictations to staff
Administrative/ Misc.
Attend educational seminars and client events
Assist in training and development
Back Up for client operations specialist
Ensure all scheduled appointments are readily prepared for each financial advisor
Database maintenance
Hours
M-F 9am-5pm
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Basic Life Insurance
401(k)
PTO
Salary
To be discussed by the firm
Presented by Advisor Employee Services Thank you for your interest in the Client Service Administrator role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Customer Service Representative
Customer Service Supervisor Job 12 miles from Hazelwood
Customer service plays a very important role in maintaining positive company experiences. At Chemline, we count on our customer service department to be excited to interact professionally with our valued customers when they have questions or concerns. You will be the main point of contact, acting on behalf of our company, answering questions, providing product information, and handling any complaints or feedback. You will need to enjoy serving others, delivering the very best service to each and every customer with patience, empathy and a pleasant attitude that leaves them smiling. You must have excellent communication skills and be extremely personable, professional, and helpful.
The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. You will be a skilled customer service representative that can manage inbound and outbound phone calls, email requests, and enter customer sales orders with a friendly helpful approach all while being fast and accurate.
Objectives of this Role
Identify and address customer needs with a goal of complete satisfaction
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency while cascading information throughout the company
Create and modify electronic customer sales orders in ERP
Provide answers to questions about products, pricing, shipping and availability, while presenting a pleasant and impressionable experience to our customers
Meet customer service department targets, assist the sales teams when opportunities arise
Follow company communications guidelines and procedures under minimal supervision
Recommend improvements to processes for improved department and company efficiency
Responsibilities
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, and product returns
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
Maintain daily notes, and log and document issues and resolutions in the ERP for sales and management teams to review
Embrace and drive change and actively look for ways to help people
Perform day to day administrative tasks such as maintaining information files and processing paperwork
Skills and Qualifications
High school diploma or GED required.
Experience in corporate environment
Strong communication skills, including active listening and clear articulation, people skills, EQ
Ability to solve problems and alleviate conflicts or escalate tactfully
Able to work individually and with a team
Ability to multitask, manage time and prioritize
Minimum of 4 years customer service experience
Fluent in Microsoft Office
Preferred Qualifications
College degree
Proven experience in a call center environment
Sales experience
5+ years customer service background preferred.
Client Service Specialist
Customer Service Supervisor Job 12 miles from Hazelwood
The Company
Altus is an actively growing real estate investment and development firm with over 3.1 million square feet of office, industrial, retail, and multifamily properties. With a cycle-tested platform dating back to the 1960s, our understanding of real estate dynamics allows us to anticipate the needs of our investments - positioning us to optimize risk-adjusted returns for our private and institutional partners. Altus works collaboratively and cross-functionally to source off-market and marketed transactions, underwrite opportunities, and optimize the performance of portfolio assets with an emphasis on long-term value creation. Our in-house team of over 50 professionals, located in St. Louis, Minneapolis, and Denver, handles every critical real estate function, including acquisitions, capital markets, development, property management and asset management. Altus' executive team has capitalized over $4.2 billion of investment and development transactions with over $550 million transactions closed since 2017. The company's growth plan includes continual deployment and asset growth in its core and targeted markets of St. Louis, Minneapolis, Kansas City, and Denver, as well as expansion to additional secondary markets.
Mission
We are cycle-tested stewards of capital that provide access to direct real estate investment opportunities. We take your trust seriously. As your partner, we strive to deliver superior, risk-adjusted returns via vertically-integrated operations, data-driven processes, and transparent communication.
Core Values
Always do the right thing
Learn and improve
Think like an owner
Uphold a sense of urgency
Sharpen pencils
The Role
The Client Service Specialist needs to possess exceptional organizational skills to manage complex processes, maintain detailed records, and ensure timely compliance with requirements. Strong communication skills are essential for building and maintaining effective relationships with clients, investment managers, and internal teams, as well as for resolving complex inquiries and articulating needs clearly. The role requires a proactive problem-solver with a keen attention to detail and the ability to adapt to changing market trends and policies. Multitasking and prioritization skills are critical, along with discretion and professionalism in managing personal and confidential matters for the CEO and family.
Responsibilities
Investor Relations Management
Review, maintain, and update the investor relations processes while ensuring compliance with best practices.
Develop and maintain relationships with investment managers and clients to better understand their needs and articulate those needs to collaborate on query resolution, process improvements and other service enhancements.
Build and maintain effective working relationships with key internal and external partners.
Fund Administration
Gain familiarity with Investor Portal and fund administration software to manage investor data and transactions.
Understand client's end-to-end process flows, business needs and deliverables, and ensuring adherence to relevant service level agreements.
Understand market and industry trends. Contribute to the development, maintenance, and adoption of standards as market, policies change.
Collect signatures, review subscription documents, and track their progress to completion, ensuring documents are countersigned and properly uploaded to the Investor portal.
Investor Account Management
Handle changes to banking information, address updates, transfers of interest, and related investor requests.
Identify and lead process improvement opportunities, shortcomings, and requirements for complex issues related to clients, or client-appointed investment managers, collaborating across the operations organization to drive outcomes.
Reporting and Compliance
Assist in the reporting and distribution process, send marketing emails, and manage the annual tax withholding process.
Populate and maintain systems data and client files.
Client Support
Respond to investor inquiries, assist with subscription documents, and ensure a positive client experience.
Resolve complex inquiries and escalations where expertise is required to interpret policies, guidelines, and/or processes.
Facilitate solutions that ensure operational excellence.
Interact with various internal groups to aid in or facilitate in the resolution of complex issues and inquiries.
Family Wealth Office Support
Assist the CEO and Founder with administrative tasks related to family wealth management.
Organize and maintain partnership documents and correspondence.
Maintain files of organizational documents on each partnership, trust, charitable foundation, and LLC.
Track state filings for each entity.
Notice of annual meetings, meeting notes, Operating Agreement compliance.
Qualifications
High school diploma/GED equivalent; bachelor's degree preferred.
Excellent communication skills and problem-solving ability
Analytically and procedurally competent.
Extremely detail oriented and organized
Be familiar with Word and Excel
Be comfortable learning and navigating all internal software
Be able to work independently
Exercise good judgment and take initiative
Compensation and Work Environment
Salary, bonus opportunity, PTO
Medical, dental, and vision insurance available
Paid disability Insurance
401(k) matching
Customer Service Representative
Customer Service Supervisor Job 14 miles from Hazelwood
About Us:
Smart Rehab LLC is a leader in fitness and dance facilities, based in Kirkwood, Missouri. Our company is dedicated to promoting health and wellness while providing exceptional recreational and hospitality services. We are committed to creating an environment that inspires healthy, active lifestyles for our customers and community.
Position Overview:
We are seeking a friendly and detail-oriented Customer Service Representative to join our on-site team. In this role, you will be the face of Smart Rehab LLC, assisting customers with inquiries, providing information about our services, and ensuring a positive experience at our facility.
Key Responsibilities:
Welcome customers and provide exceptional service in person, via phone, and email.
Address customer inquiries about programs, memberships, and facilities.
Assist with bookings, memberships, and account updates.
Resolve customer concerns and escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions and transactions.
Collect and document customer feedback to improve services.
Support the team with administrative tasks and facility operations as needed.
Qualifications:
High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries.
Strong interpersonal and communication skills.
Excellent problem-solving and organizational abilities.
Familiarity with Microsoft Office Suite and point-of-sale or customer management systems.
Ability to work flexible hours, including evenings and weekends, as needed.
A positive attitude and commitment to fostering a welcoming environment for customers.
What We Offer:
Competitive hourly pay and opportunities for advancement.
A supportive, dynamic work environment focused on health and wellness.
Discounts on facility memberships and programs.
Ongoing training and professional development opportunities.
General Merchandise Team Leader - Now Hiring
Customer Service Supervisor Job 11 miles from Hazelwood
The pay range per hour is $22.00 - $37.40
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at **********************************************
ALL ABOUT TARGET
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with the skills and experience of:
Guest service fundamentals and experience building a guest first culture on your team
Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
Process improvements and workload efficiency
Helping build a team of hourly team members
As a General Merchandise Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities:
Demonstrate a service culture that prioritizes the guest service experience. At the direction of the ETL, model, train and coach expectations to deliver the service standard
Execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change
With the guidance from the Executive Team Leader, help lead the understanding of how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy
Help empower the team to create a consistent experience for our guests. Help assess reporting to identify gaps in GM and Fulfillment processes and assist to develop a plan to resolve for the ETL to review and approve. Be an expert of operations, accuracy, process and efficiency
With ETL guidance, help with execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store
With ETL guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable)
Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready per the ETL's direction.
Help create a scheduling plan approved by your ETL based off of monthly and weekly business workload and guest traffic
Enable team members to stay up-to-date on relevant trends and products
Evaluate candidates for open positions and develop a guest-centric team Lead team onboarding and learning and close knowledge gaps through training and experiences
With ETL guidance, help establish clear goals and expectations and hold team members accountable to expectations
Per the direction of your ETL, help lead and coach the team to ensure accuracy and efficiency in all GM processes
Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
Assess Fulfillment business and make decisions consistent with your ETL's direction to help teams fulfill all guest orders accurately and efficiently
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
Per the direction of your ETL, help create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
If applicable, as a key carrier, follow all safe and secure training and processes
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
Address store needs (emergency, regulatory visits, etc.)
Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws
All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited, we work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you, that's why we love working at Target
Leading teams who are stocking, setting and selling Target products sounds like your thing, that's the core of what we do
You aren't looking for a Monday - Friday job where you are at a computer all day, we are busy all day (yes, even on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Team Leader. But, there are a few things you need from the get-go:
High school diploma or equivalent
Age18 or older
Previous retail experience preferred, but not required
Ability to:
Lead and hold others accountable
Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work independently and as part of a team
Manage workload and prioritize tasks independently
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Welcoming and helpful attitude
Effective communication skills
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Climb up and down ladders as needed
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
Automotive Services Specialist
Customer Service Supervisor Job 12 miles from Hazelwood
This position manages an assigned territory across all states to identify, develop and maintain strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program. The position examines Club approved facilities for compliance with Club Standards and Criteria, contractual obligations and expectations. In addition, the position processes the necessary documents related to inspection of said facilities in compliance with all applicable Club policies and procedures. This position demonstrates leadership in coordinating with owners, managers, service and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of members' vehicles in compliance with AAA Automotive Quality Standards.
Responsibilities:
Perform and analyze bimonthly and annual inspections of AAR facilities in all states to ensure Club Standards and Criteria are followed. Meet with facility owners, managers and service personnel on proper repair procedures and documentation requirements when dealing with Club members.
Research complex issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs and authorization issues related to the repair of the members' vehicles.
Launch all new “value added benefits” programs and maintain existing programs in their assigned territories.
Collaborate with facility management regarding marketing and cobranding of facilities, including proper use of the AAR logo in facility advertisements and promotions, on business cards and invoices, etc. to ensure compliance with Club standards and maximize exposure of facility to members.
Requirements:
Minimum 7 years comprehensive, hands-on experience in the automobile repair industry, including the diagnosis and repair of automobiles, customer relations, shop management and dispute resolution strongly preferred.
Automotive Service Excellence (ASE) “Master Automobile Technician” Certification required.
"L1 Advanced Engine Performance" Certification preferred.
Must have a comprehensive understanding of modern automotive technology, theory and principles.
Must have moderate proficiency in using modern desktop computer operating systems and applications, including Microsoft Office (Outlook, Word, and Excel).
Advanced communication skills required, both written and oral.
Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs.
See American Automobile Association, Inc Privacy Policy at ************************************************ and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
Psych Rehab Specialist II - BJC Independence Center
Customer Service Supervisor Job 12 miles from Hazelwood
Additional Information About the Role
40 hours per week
Day Shift
Monday - Friday from 8am to 4pm
Weekend and holiday rotation
St. Louis, MO. Facility
Benefits Eligible
Independence Center is a unique evidence-based program built on the international Clubhouse model of psychosocial rehabilitation. The Clubhouse is an innovative, non-traditional approach to recovery that builds self-esteem through relationships in a working community for adults with mental illness. Participants are known as members, as opposed to patients or clients. A Clubhouse is a place to find acceptance, belonging and purpose -an antidote to isolation. Fighting societal stigma, we strive to empower individuals to reach their potential by offering employment, education, wellness, and social opportunities.
When you come through the doors of Independence Center, you might be surprised by what you see. Housed inside, you'll find a resale shop, financial center, fully equipped restaurant-style kitchen with a large dining area, wellness center, and a host of other amenities. Independence Center is bright, open, and welcoming. It's bustling with activity, and you can't tell members from staff because they work side by side. That's all by design. If you've ever been inside a Clubhouse partnership-model program, you know you've come home.
Overview
BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. Francois, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.
Preferred Qualifications
Role Purpose
The Psych Rehab Specialist II is responsible for providing psycho-social rehabilitation services, based on the evidence-based Clubhouse Model approach to recovery for people living with serious and persistent mental illness. This position provides a restorative environment for people whose lives have been severely disrupted because of their mental illness, and who need the support of others who are in recovery. This position provides opportunities for friendship, employment, housing, education, and access to medical and psychiatric services in a single caring and safe environment while reducing suicide, hospitalization and incarceration rates associated with mental illness.
Responsibilities
Work Ordered Day: Provides Clubhouse services, by applying the International Clubhouse Standards; identifies members' strengths and talents, utilize those talents by building genuine relationships and engaging members in meaningful work opportunities that result in improved self-confidence, sense of purpose, and self-worth, that lead to positive outcomes including but not limited to employment, education, housing, social, legal, substance abuse, health and wellness, and overall improved quality of life.
Employment: Provides members with opportunities to obtain paid employment in the local labor market through Transitional and Supported Employment; manages transitional employment positions at places of business in the community; develops and maintains employer relationships; trains and supports members on job site and provide around the job supports to assist with goal achievement.
Outreach, Advocacy, and Crisis Intervention: Provides phone and mobile outreach to members who are not participating to re-engage in services; supports members with identifying and accessing resources, including social security benefits, food stamps, housing subsidies, Medicaid, etc.; supports members through crisis situations by identifying the seriousness of the problem, accessing needed services, assisting with hospitalization, coordinating with other service providers and family when appropriate, and ensuring follow-up.
Documentation: Follows Department of Mental Health and Medicaid guidelines, assists members in creating and updating a treatment plan, completes weekly progress notes based on goals in the treatment plan, collaboratively when possible, and partners with members to achieve their individualized goals.
Minimum Requirements
Education
Bachelor's Degree
- Human Services or related
Experience
No Experience
Licenses & Certifications
Valid Driver's License
Preferred Requirements
Experience
Supervisor Experience
No Experience
Licenses & Certifications
Class E Driver's License in MO
Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to ********************************
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
Pay Details: $17.62 - $29.26 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)
Customer Service Manager
Customer Service Supervisor Job 19 miles from Hazelwood
Job Details Fenton - Fenton, MODescription
Customer Service Manager
Department: Administration
Vice President of Business Planning and Administration
Responsible for overseeing the customer service team and ensuring that both internal and external customers receive exceptional support. This role also involves covering for team members who are on vacation. The ideal candidate is proactive, empathetic, and has a strong background in customer service management, with a focus on continuous improvement and team development.
Principal Duties and Responsibilities:
Lead, mentor and develop the customer service team, promoting a positive and supportive work environment
Conduct regular training sessions to improve team skills, customer handling techniques and product/service knowledge
Work closely with other departments, such as Sales, Operations and Finance
Perform required phone calls to customers, sales professionals & delivery drivers
Update computer files with information from end of day processing
Handle customer order calls, order entry and hotshot requests via the telephone and internet
Respond to, investigate and resolve retailer inquiries and issues
Also, they may assist other administrative staff with overflow work from other departments.
Oversee supervision of office supplies & materials
All other duties assigned for cross-training purposes
Qualifications
Bachelor's Degree required, High school diploma or GED certificate required.
Strong leadership and team-building abilities
Excel problem-solving and conflict-resolution skills
Strong verbal and written communication skills
Ability to work cross-functionally and influence at various levels of the organization
Customer service and telephone skills with the ability to maintain a calm composure with customers and employees.
Alpha and numeric data entry skill required. Strong 10-key skills a plus
Strong computer skills required
Ability to set priorities, coordinate multiple projects simultaneously and be attentive to details.
Ability to work in a team environment
Strong initiative and follow up skills
Ability to work flexible hours if necessary
WHY CHOOSE GREY EAGLE DISTRIBUTORS?
We offer...
401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan - for access to counseling, consulting and other community resources
Wellness program
Subject to eligibility, terms, and conditions
Who we are:
Grey Eagle Distributors is the largest Anheuser-Busch beer distributor in Missouri and one of the largest in the Midwest. Our team is dedicated to delivering the best in class service and the highest quality products to our customers. We take pride having a special presence in the community through our involvement with many charitable organizations in the St. Louis area.
We offer many opportunities to learn and grow your career. Come work for a company that the Business Journal named "Best place to work!"
Customer Service Assistant Manager
Customer Service Supervisor Job 12 miles from Hazelwood
Title: Customer Service Assistant Manager
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Assist Customer Service Manager, handles special assignments and other duties as needed.
Essential Functions:
30%-50% Order entry for various regions, as needed.
Manage a team of 6 or more Customer Service Representatives.
Handle personnel issues, performance reviews, etc. for those employees.
Handle escalations from Sales Reps, related to personnel, service, and specific order issues.
Participate in Sales Region Meetings.
Monitor coverage for Region Inboxes and Phones.
Communicate and train the team on changes to policies, processes, products, etc.
Assist in the new hire process.
Coordinate new hire training and ongoing Team Training.
Assist with Team backlog, shipped not invoiced, and open orders.
Escalate production & inventory issues.
Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance.
Perform additional duties as assigned.
Commit to the Company's safety and quality programs.
Requirements:
High School Diploma or equivalent.
3+ years in Customer Service.
minimum 1 years Supervisory or Management experience, preferred.
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
“In order to be the best, we must hire the best”