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  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service supervisor job in Ontario, CA

    The salary range for this role is $17.50 to $18.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $17.5-18.5 hourly 1d ago
  • Customer Service & Bike Tech

    Retrospec

    Customer service supervisor job in Perris, CA

    First 90 days: fully in office After 90 days: 3 days in office, 2 days hybrid Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it. About the Role We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels. You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you. Responsibilities Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism. Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions. Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams. Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email. Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction. Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers. Build and inspect new and returned bikes for troubleshooting and quality control, as needed. Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams. Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes. Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently. Communicate customer insights and product feedback constructively to product development, sales, and marketing teams. Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support. Assist with additional customer service and clerical tasks as assigned. Qualifications 2-3 years of ecommerce customer service experience; bike industry experience highly preferred. Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance. Exceptional written and verbal communication skills with a friendly, professional demeanor. Experience with customer service tools such as Gorgias or Zendesk. Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently. Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment. Proficient computer literacy and quick adaptability to new systems. AA degree preferred; high school diploma or equivalent required. Experience managing warranty processes and dealer accounts is a plus. Familiarity with social media or online community communication is a bonus. Passion for outdoor recreation, cycling, and the Retrospec mission. Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.
    $36k-50k yearly est. 2d ago
  • Customer Service Insurance Sales

    Rainmakers Inc. 3.7company rating

    Customer service supervisor job in Redlands, CA

    Remote Licensed Agent Life Insurance, Mortgage, & Investments Imagine earning from home without cold calls, door knocking, or chasing friends & family clients come to you through referrals. What You Get: Paid training + State & Federal licenses (covered) Flexible part-time or full-time schedule No quotas or income caps Residual income, bonuses, stock options, & tax advantages Career paths: agent, trainer, recruiter, or brokerage builder Who We're Looking For: Motivated, trustworthy self-starters ready to learn sales, leadership, and client relationship skills no prior experience needed. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access Entrepreneurial mindset & self-discipline
    $27k-38k yearly est. 60d+ ago
  • Supervisor, Customer Service - Pac Sales

    Best Buy 4.6company rating

    Customer service supervisor job in San Juan Capistrano, CA

    The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store. This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience. Responsibilities include: * Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily * Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable * Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable * Manages Alerts and Qs daily to ensure no customer disappoints * Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions. * Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store * Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable * Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards * Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists * Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully * Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner Basic Qualifications: * 1+ yrs Management or Supervisory experience * 1+ yrs Sales or Customer Service experience Preferred Qualifications: * 1+ Yrs Retail experience * 1+ Yrs Appliance or Luxury Products experience Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1000451BR Location Number 001706 PAC San Juan Capistrano CA Store Address 32501 Calle Perfecto$17.98 - $27.68 /hr Pay Range $17.98 - $27.68 /hr
    $18-27.7 hourly 41d ago
  • Manager, Customer Service

    Jenavalve Technology

    Customer service supervisor job in Irvine, CA

    Job Details Irvine, CA Full Time 4 Year Degree $130000.00 - $150000.00 Salary SalesDescription Job Title: Manager, Customer Service Supervisor/Manager Title: Senior Director of Global Commercial Operations and Strategy The Customer Service Manager will lead a dedicated customer service team committed to delivering exceptional support to healthcare providers and medical device customers. In this role, you will oversee daily operations, drive a culture of customer-centric excellence, resolve escalations, and ensure compliance with all regulatory requirements and company standards. You will also play a key role in optimizing processes that directly impact patient care and organizational success. Key Responsibilities: Team Leadership & Development Build, mentor, and lead a high-performing customer service team. Foster a collaborative, inclusive environment that supports professional development through coaching, training, and regular feedback. Promote a customer-first mindset and high engagement across the team. Customer Support Operations Oversee timely, accurate processing of orders, inquiries, returns, and complaints to ensure a consistent, high-quality customer experience. Serve as the primary point of contact for escalated or sensitive customer issues, resolving them effectively and professionally. Manage customer contracts, renewals, pricing updates, and amendments to ensure accuracy and compliance. Performance Management & Reporting Monitor and report key service metrics, including response times and order accuracy. Analyze trends and implement data-driven improvements to enhance performance. Lead adoption and optimization of CRM platforms, customer service tools, knowledge management systems, and assist in the implementation of ERP systems as needed. Process Improvement & Compliance Drive continuous improvement initiatives to streamline workflows and adopt best practices. Ensure compliance with FDA regulations, ISO standards, and quality system requirements applicable to medical devices. Maintain accurate records and participate in internal and external audits. Cross-Functional Collaboration Collaborate closely with Sales, Regulatory Affairs, Logistics, Finance, and Supply Chain to align priorities and deliver seamless customer support. Partner with Supply Chain teams to proactively manage inventory levels and ensure timely product availability. Qualifications Required Education and Experience: Bachelor's degree in business, Healthcare Administration, Operations, or related field (required). Minimum 5 years of progressive customer service experience, including 2+ years in a supervisory or management role, preferably in medical devices or healthcare. Strong working knowledge of FDA regulations, ISO standards, and applicable quality system requirements. Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and ERP systems (e.g., SAP, Oracle). Skills and Abilities Required for This Job: Certification in Customer Service Management, Quality Assurance, Six Sigma, or Lean (preferred). Experience with healthcare purchasing, reimbursement processes, and medical device logistics. Excellent written and verbal communication skills with the ability to manage conflict professionally and empathetically. Proven leadership in building engaged, customer-focused teams. Strong organizational skills with the ability to manage multiple priorities in a fast-paced, regulated environment.
    $130k-150k yearly 60d+ ago
  • Customer Onboarding Manager

    Raken Inc.

    Customer service supervisor job in Carlsbad, CA

    Job DescriptionDescription: Raken is a cloud-based, mobile, collaboration platform for the construction industry - we empower the people who build the world! Our goal is to transform the way the world builds by introducing technology to a 7,000 year old industry. To achieve this, we aim to attract unique, passionate people to the cause. We believe that faster, better reporting will improve the working lives of nearly 10% of the US labor force-the percentage of people currently working in construction. Helping turn the worst part of their day into the easiest (and fastest) is why we do what we do! We work with Commercial, Residential, and Specialty Contractors of all shapes and sizes; including many of the largest construction companies in the world. We are looking for a Customer Onboarding Manager to join our startup that has the #1 app in one of the largest industries in the world. Customer Onboarding Managers at Raken are pivotal to the long term success of our clients, leading them through the most critical phase of the customer journey. You will partner with construction companies to ensure that they successfully learn and adopt Raken throughout their business, driving measurable results and setting the foundation for long term success. This role requires a strong blend of technical proficiency and client facing communication skills. You will serve as a trusted partner to our clients, helping them quickly unlock the full value of our platform. This role will work with clients of varied technical backgrounds, requiring excellent problem solving and relationship building skills. This is a hybrid role. We are seeking candidates located near Carlsbad, CA, who can come into the office 1-2 times per week. Why Join Raken? Raken is a fast-growing SaaS company based in Carlsbad, California, serving thousands of customers worldwide. We have received numerous awards, including recognition on Forbes' America's Best Startup Employers, the Inc. 5000 List of Fastest Growing U.S. Companies, and Top Workplaces in California. We have continued to be recognized as a proud winner of the Best and Brightest Companies to Work For awards in both Southern California and the Nation since 2021. Raken is consistently rated a High Performer for construction management solutions on leading review platforms such as G2, Capterra, and Software Advice, and we are recognized by G2 year after year. Our culture is a top priority. We have a hardworking team that strives to make a meaningful impact and enjoys having fun along the way. Our core values guide everything we do: Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, and Let's Go! If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you. If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you. Role Responsibilities: Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken Guide customers to quick wins that showcase the platform's value and increase adoption Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction Partner with Raken's Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members Identify at-risk clients early and deliver solutions to mitigate churn risks Be your customer's champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard Requirements: Skills, Qualifications and Attributes: 2-3 years in SaaS onboarding, implementation or customer facing roles. Demonstrated experience developing Excel macro files to streamline repetitive tasks Strong written and verbal communication skills, comfortable making proactive phone calls and leading client facing meetings Strong presentation and training skills, as well as ability to master technical workflows Highly organized and able to manage multiple onboarding projects simultaneously A strong desire to execute, drive impact and deliver measurable results Have a positive attitude, be a self starter and above all, a great teammate Ideal Qualifications: Spanish fluency is a bonus Benefits: Medical, dental and vision with generous employer contribution HSA/FSA Life/LTD Generous PTO 12 Paid Holidays 401k + Match Continuing education Free on-site gym Monthly Social Events Excellent company culture Modern office with Ocean view and amenities Diversity and Inclusion We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success. We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs. Want to learn more about us? Visit: ***********************
    $91k-134k yearly est. 3d ago
  • Bank of Scotland - Customer Support - Kilmarnock

    Lloyds Banking Group

    Customer service supervisor job in Irvine, CA

    End Date Thursday 25 December 2025 Salary Range £25,000 - £25,000 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked A part-time branch-based opportunity working 21 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Kilmarnock, Saltcoats & Irvine Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 21 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £15,000 increasing to £15,450 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £18,450 for our highest skill level. About this opportunity You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls) Grow Your Career with Our Skill Progression Framework At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles. About us From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose. What you'll need * Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required) * The ability to quickly build relationships to give customers a fantastic experience. * The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing. * The commitment to deliver on your promises and going above and beyond for your customer. * A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met. * If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: * A generous pension contribution of up to 15% * An annual performance-related bonus * Private medical benefit with BUPA * Share schemes * Benefits you can adapt to your lifestyle, such as discounted shopping * 22 days' holiday (increases over time), with bank holidays on top * A range of wellbeing initiatives and generous parental leave policies * Salaries are reviewed annually on 1 April as part of our annual pay review Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.) At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
    $92k-136k yearly est. Auto-Apply 1d ago
  • Customer Service Manager

    Month2Month

    Customer service supervisor job in Irvine, CA

    ***To proceed with the application process, please upload your resume into this Google form: *************************************** Why leave Orange County to build a tech company when you can do it right here in OC? ABOUT US Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County. What We Offer: Medical, Dental, Vision Insurance 401(k) Retirement Plan Unlimited Paid Time Off (PTO) Dynamic, Collaborative Work Environment Who You Are: Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What Youll Do: Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences. Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): Background in customer service or related managerial roles. Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: ***************************************
    $51k-97k yearly est. 30d ago
  • Customer Service Manager

    Dyrect

    Customer service supervisor job in Irvine, CA

    Our mission is to make high-quality legal cannabis available to all our customers via our fast delivery platform and service. As a Customer Success Manager based in Irvine CA, you will utilize data to make operational innovations and build an exceptional delivery team. To be successful you will collaborate closely with Dispatch, Delivery, Purchasing, and Marketing to strategize and solve problems quickly. * Responsibilities include... Establish KPI's for the customer service team Build and manage the customer service with a focus on customer engagement, satisfaction, upselling, and retention Collaborate with dispatch and inventory management to identify potential order fulfillment issues Make recommendations and process improvements Recruit, select, train, and develop team members to build a positive, cohesive and stable team Manage compliance issues specific to cannabis delivery Provide feedback and performance management to the customer service team * * Requirements… 3 years of previous management experience in a relevant area such as call center, customer service or dispatch Experience in a startup environment Experience with eCommerce and/or logistics platforms like Dutchie and Blaze Industry experience in cannabis delivery or other app-based delivery to consumers; Medmen, Cura CS, Kush Bottles, Mammoth Distribution, Weedmaps, BudMan, Instacart, Uber Eats, go Puff, EatStreet Ability to work from our Irvine headquarters and travel to various locations throughout the region Ability to work in a fast-paced environment- the design, build and drive the car all at once * View all jobs at this company
    $51k-97k yearly est. 60d+ ago
  • Customer Service Manager

    Datwyler

    Customer service supervisor job in Ontario, CA

    In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a... The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role. Responsibilities: Strategic and operational Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders. Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc. Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc. Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions. Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed Main point of contact for customer surveys, cross functional leadership to ensure completion. Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs. Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement. Support contract review process and quoting functions in collaboration with commercial team. Monitor customer satisfaction and develop strategies to improve the overall customer experience. Ensure all customer data is accurately maintained in the ERP and CRM systems. Experience/Skills: Bachelor of Arts degree with a commercial or technical focus 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred. 2+ years of leadership or management experience. Knowledge of the production and application of elastomer components is preferred. Knowledge of common industry specific requirements and specifications. Purposeful, communicative and customer-oriented personality. Strong analytical, technical and financial skills. Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite. Exceptional interpersonal skills to work cross-functionally and as a team leader. Ability to multitask and thrive in a fast-paced deadline-driven environment. Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs. Excellent writing and verbal communication skills and the ability to communicate at all levels. Expert English proficiency (verbal and written). Successful Attributes: Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions What we offer: A dynamic work environment that balances professional challenges with personal flexibility. An attractive compensation package, including a substantial competitive base salary and performance-related bonuses. Opportunities for professional growth in a customer-focused company that values respect and excellence. Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas. ****************
    $51k-97k yearly est. 43d ago
  • Automotive Customer Service BDC Manager - Canyon Lake, California, United States

    Automotohr Automotive

    Customer service supervisor job in Canyon Lake, CA

    The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products • Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions • Be proficient in dealing with customers via telephone and email • Measure and maintain performance levels set by the company • Compile all necessary reports on a timely basis • Manage employee schedules and time clock reporting for payroll • Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel • Effectively utilize CRM and Lead Management tools • Install processes and train employees • Be knowledgeable about sales process, business philosophy, and products • Knowledge of office practices and administrative procedures • Train staff all processes • Will follow behavioral expectations consistent with the Company's visions/values Qualifications: • Previous dealership experience required • Must have sales experience • Must have flexible availability • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications • Ability to work in call center environment • Ability to organize and handle multiple tasks with flexibility • Ability to thrive in a team environment and consistently display professional demeanor. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The "Apply Now" Button
    $50k-95k yearly est. 60d+ ago
  • Customer Service Teammate

    Go Car Wash Management Corp

    Customer service supervisor job in Rialto, CA

    Job Description TEXT "GOMILES" to ************ to APPLY! GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $18.50/hour, which includes a base pay of $16.50/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $16.5-18.5 hourly 3d ago
  • Service Supervisor - Prado West

    Education Realty Trust Inc.

    Customer service supervisor job in Dana Point, CA

    ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION Property Type: Stabilized Unit Count: 109 Schedule: Monday-Friday; On call required, 9am-6pm *subject to change depending on business needs Requirements: 1-2 years of maintenance experience required Prefer having Mid-rise experience, EPA certified. Knowledge of Onesite software a plus Housing Discount: This position is eligible for 20% at another Greystar community. * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. #LI-DZ1 The pay range for this position is $34.00 - $37.00/hour. (Dana Point, CA) Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
    $34-37 hourly Auto-Apply 19d ago
  • Audi Technologist and Customer Retention Specialist

    Hoehn Motors 2.9company rating

    Customer service supervisor job in Carlsbad, CA

    Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales. Essential Duties: Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle. Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions. Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager. Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies. Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously. Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products. Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates. Attends sales meetings. Maintains professional appearance and workspace. Sells and delivers professional service when needed in the sales department Processes sales paperwork in accordance with dealership policies Keeps up-to-date on new Audi products and services within the industry. Will be responsible for clean and tidy showroom and vehicle display. Approaches and greets overflow sales prospects in a timely manner. Exhibits a high level of commitment to customer satisfaction. We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success! Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways. · Guaranteed hourly wage · Volume / Unit bonuses · Flex scheduling featuring 2 full days off every week plus an early and a late day · You will receive a wide range of benefits including FULL medical, dental, and vision insurance · Discounts and an associate pricing program on vehicles, parts and service · Support for continuing education and personnel development are included
    $35k-44k yearly est. 60d+ ago
  • Customer Loyalty Retention Specialist

    Corkys Pest Control 3.6company rating

    Customer service supervisor job in San Marcos, CA

    Essential Duties and Responsibilities Be the first point of contact for customers wanting to cancel services. Engage with customers to identify cancellation reasons and offer tailored solutions. Communicate the value of services to reinforce customer commitment. Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn. Track retention metrics, including save rates and customer feedback. Keep detailed records of all interactions in CRM systems. Collaborate with internal departments to resolve customer issues efficiently. Follow up with customers to ensure satisfaction post-resolution. Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently. Handle all interactions with empathy and professionalism. Meet or exceed monthly retention KPIs, such as customer saves and call quality. Participate in ongoing training to stay updated on company services and policies. Utilize Microsoft Teams, Outlook, and other relevant tools. Perform additional duties as assigned. Customer Engagement Connect with customers proactively through phone and email. Build strong relationships by understanding their needs and preferences. Issue Resolution Address customer inquiries and concerns with professionalism and urgency. Work with internal teams to resolve issues efficiently. Upselling & Cross-Selling Identify opportunities to recommend additional services or products. Educate customers on the benefits of enhanced offerings. Customer Feedback Collect and share customer insights to support service improvements.
    $34k-44k yearly est. Auto-Apply 60d+ ago
  • Dining Services Supervisor

    Brookdale 4.0company rating

    Customer service supervisor job in Irvine, CA

    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
    $45k-70k yearly est. Auto-Apply 34d ago
  • Security Systems Service Supervisor

    Jobstack

    Customer service supervisor job in Rancho Cucamonga, CA

    We are seeking a Service Supervisor to lead a team of field and service professionals delivering security, life safety, and building technology solutions. Job Description This role blends leadership, technical oversight, and customer service. You will manage day-to-day service operations, supervise technicians, and ensure customer satisfaction while driving operational efficiency and business growth.This position is well-suited for someone with prior experience in field service, project supervision, or technical management who is ready to take on a leadership role in a growing organization. Qualifications 3-5 years of experience in field service, project management, or engineering Prior supervisory or team leadership experience preferred Familiarity with one or more of the following industries: Low voltage / electronic security systems Fire alarm & life safety systems Building automation systems Healthcare technology Strong financial acumen, including cost control and gross margin management Excellent skills in Microsoft Office (Outlook, Excel, Word, PowerPoint; Project a plus) Ability to read technical documentation and support a team in troubleshooting and service delivery What We're Looking For: A natural leader who sets the tone for professionalism, accountability, and teamwork Someone with the ability to mentor, coach, and guide service professionals in the field Strong problem-solving skills with a customer-first mindset Interest in growing within a company that values long-term relationships with employees and clients Additional Information Competitive base pay with performance incentives Paid holidays and vacation time Medical, dental, and vision insurance Life and disability insurance 401(k) with company match Tuition reimbursement and professional development opportunities Vehicle reimbursement plan or company vehicle (depending on role requirements) Equal Opportunity Employer All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
    $48k-79k yearly est. 60d+ ago
  • Supervisor-Oncology Support Services

    City of Loma Linda 3.7company rating

    Customer service supervisor job in Loma Linda, CA

    Job Summary: The Supervisor-Oncology Support Services utilizes discretion and independent judgment in providing supervision to a multidisciplinary team of licensed and unlicensed personnel who provide direct and indirect patient care and support for patients eighteen years of age or older with suspected or confirmed malignancies or a hematologic disorder in a fast-paced outpatient clinic. Understands the uniqueness of cancer and cancer-related diseases and the sensitivity of communicating with patients facing the unknown. Demonstrates flexibility and advanced critical thinking skills and adeptly resets priorities as needed to ensure efficient clinic operations and quality patient care is provided. Assists leadership with providing financial management of the clinic, provides input into the capital and operational budgets. Supports quality improvement program, collects data, prepares reports and assists with developing sustainable action plans. Supports and participates in cancer research approved by the Internal Review Board (IRB) and facilitates patient participation in LLUMC Oncology Clinical Research Program and/or Cancer Control trials. Develops and implements competency-based orientation and ongoing education programs for new and existing staff. Assists with interviewing for new hires. Completes performance appraisals on time and in accordance with established policies and guidelines. Participates in strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Performs other duties as needed. Education and Experience: Bachelor of Science Degree in Nursing required. Minimum three years nursing experience in oncology required. Minimum one year of prior management or supervisory experience preferred. Knowledge and Skills: Advanced knowledge of oncology and hematology required. Knowledgeable of state and federal healthcare regulations, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure and legal aspects of care required. Familiar with adult learning principles, management, and problem-solving methodologies. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: Active California Registered Nurse (RN) License required. Current Basic Life Support (BLS) certification issued by the American Heart Association required. Chemotherapy/Biotherapy certificate required. Oncology Certified Nurse (OCN) preferred. Other competencies as specified in the department-specific Plan for Providing Care required.
    $42k-54k yearly est. Auto-Apply 14d ago
  • Board Services Supervisor

    San Bernardino County (Ca

    Customer service supervisor job in San Bernardino, CA

    The Clerk of the Board of Supervisors is recruiting for a Board Services Supervisor to supervise the daily operations of a process team performing complex administrative work in support of various programs and business functions. In addition to supervising staff, the Board Services Supervisor may be responsible for overseeing the board agenda processes; preparing agendas; attending Board of Supervisors meetings and communicating actions; overseeing the process for appealing property valuation; managing the Form 700 Conflict of Interest program and overseeing the processes relating to Boards, Commissions and Committees; implementing improvements to programs and operations; overseeing the Countywide records retention program; and regularly interpreting, applying, and explaining state, and local laws, and department policies and procedures. For more detailed information, refer to the Board Services Supervisor job description. EXCELLENT BENEFITS To review job-specific, benefits, refer to: Summary of Benefits Memorandum of Understanding (MOU) About the Department The Clerk of the Board (COB) is the official repository of County records and provides administrative support to the Board of Supervisors, the Assessment Appeals Board and Hearing Officers, and the governing boards of designated districts and authorities. The office also provides a variety of other services, on behalf of the County Board of Supervisors, which include: Assessment Appeals; Boards, Commissions and Committees; Customer Service Complaints; County Code; Public Records Requests, and Records Management Program. Learn more about this critical department on the Clerk of the Board of Supervisors website. CONDITIONS OF EMPLOYMENT Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Education: Thirty (30) semester (45 quarter) upper division units of completed college coursework from an accredited college or university in public or business administration, or a related field. REQUIRED DOCUMENTATION: A copy of legible transcripts (unofficial are acceptable) must be attached to your application or emailed to **************************, Subject: Board Services Supervisor by the filing deadline. Failure to provide the requested documents by the filing deadline may result in disqualification of the application. * - AND -- Experience: Must meet one of the following options: Option 1: Two (2) years of full scope experience performing complex administrative analysis in the areas of organizational/personnel analysis, budget/financial analysis, policy/program/operational development, project management, RFP/contracts or procurement - AND - One (1) year of full-scope supervisory experience OR two (2) years lead experience over clerical and/or a support services staff (may be concurrent). (Qualifying experience must have been gained within the past 5-7 years.) * OR- Option 2: Two (2) years of experience at the level of the San Bernardino County Senior Board Services Specialist, or higher, performing highly responsible lead work in support of various programs for the Clerk of the Board of Supervisors. Equivalent experience supporting another County's Board of Supervisor's or a City's Council may be considered. (Qualifying experience must have been gained within the past 5 years.). IMPORTANT NOTE: All work experience and education information must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date. The ideal candidate will possess the following: * A dedication to provide excellent customer service. * Ability to establish and maintain effective working relationships with multiple departments, agencies, Boards, and individuals at various levels. * Exceptional written and oral communication skills that include confident, articulate, and professional public speaking abilities. * Strong supervisory skills and experience that includes successfully leading, guiding, coaching, delegating, and evaluating a diverse staff. * Bachelor's degree in public or business administration. Examination: There will be a competitive evaluation of qualifications based on the information provided in the Application and Supplemental Questionnaire. The most highly qualified, based upon the results of the evaluation, may be referred for a selection interview. Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, January 2, 2026. (Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.) To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require technical assistance, please review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at **************. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, use this link to access the Special Testing Accommodations Request Form and submit within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy. For more important details, review the Applicant Information and County Employment Process.
    $47k-79k yearly est. 2d ago
  • Cardiovascular Services Supervisor, Echocardiography

    Knowhirematch

    Customer service supervisor job in Mission Viejo, CA

    Full-Time, Day Shift🫀 Mission Viejo, CA Compensation: Highly Competitive - Base Salary Range $145,000 - $170,00(Excludes differentials, premiums, and bonuses) Shift: Full-Time, Day Shift (8-hour shifts) The Opportunity: Lead Clinical and Operational Excellence in Echocardiography We are conducting a confidential search for a highly skilled and certified professional to take on the role of Supervisor - Echocardiology. This is a chance to join the leadership team at an award-winning, Magnet-designated hospital known for its outstanding programs in Cardiology, neurosciences, trauma care, and more. This role requires a blend of advanced clinical expertise and strong operational management skills. You will be responsible for the daily coordination and quality control of a vital diagnostic service within a comprehensive health system. Your Leadership and Clinical Impact Working in conjunction with the Manager of Cardiovascular Services/Nurse Manager, the Echocardiology Supervisor is essential to maintaining high-quality patient care and efficient department operations. Key Responsibilities Include: Daily Operations Management: Supervise and coordinate the daily workflow of the Echocardiology service within the Cardiology Department to ensure efficient operations and scheduling. Quality and Compliance: Develop, implement, and follow-up on the department's Quality Improvement (QI) program, ensuring all practices adhere to the highest clinical standards. Personnel Management: Play a lead role in recruitment and orientation of new Echocardiographers, maintain employee files, oversee work schedules, and conduct annual reviews and competency testing. Technical Expertise: Serve as the primary source of technical expertise for echocardiography equipment, including evaluating needs, troubleshooting, and ensuring optimal functionality. Clinical Practice: Maintain hands-on clinical proficiency by performing all duties of a registered Echocardiographer, including complex and general studies as outlined in the Sonographer job description. Requirements Required Qualifications To be considered for this supervisory position, candidates must meet the following criteria: Education/Training: Completion of an AMA-accredited Echocardiogram program (minimum of one year in length). Certification (Must have ONE upon hire): National Registered Diagnostic Cardiac Sonographer (RDCS) from the American Registry for Diagnostic Medical Sonography (ARDMS) OR National Certification from Cardiovascular Credentialing International (CCI) OR National Certification from the American Registry of Radiologic Technologists (ARRT). Experience: Minimum of two (2) years of recent, full-time experience in Echocardiography. Minimum of one (1) year of experience in an acute care hospital setting. Basic Life Support: Current National Provider BLS - American Heart Association (upon hire). Preferred Qualifications Education: Associate's Degree in a related health care field. Leadership: Recent supervisor or management experience within a Cardiology or Diagnostic department. Professional Affiliation: Membership in a professional organization (e.g., SDMS, SVT, AIUM, ASE). Benefits Compensation and Benefits The organization offers a competitive salary package reflecting the clinical specialization and leadership duties of this role. The base pay range is $106,928 - $168,816. The comprehensive benefits package includes a 401(k) with company match, health care benefits (medical, dental, vision), generous Paid Time Off, and tuition reimbursement. If you are a certified Echocardiographer with proven experience in an acute care setting and are ready to take the next step in your career to lead a high-performing department, we encourage you to submit your confidential inquiry.
    $47k-79k yearly est. Auto-Apply 60d+ ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Hemet, CA?

The average customer service supervisor in Hemet, CA earns between $31,000 and $59,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Hemet, CA

$42,000
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